Resume Worded

  • Resume Examples
  • Administrative Resumes

3 Help Desk Resume Examples - Here's What Works In 2024

As a help desk specialist, you keep the company up and running by providing technical support. your role is to help both end-users and employees troubleshoot their issues with software or hardware. that is why help-desk professions are so important in any organization. do you want to take your resume to the next level check out this guide. we’ll help you create your own help desk resume with three customizable templates and insightful tips. let’s get started..

Hiring Manager for Help Desk Roles

A help desk is an IT system and the main point of contact between a company and its users. It provides support for both its personnel and customers. Additionally, these systems include self-service resources such as articles and a community channel. They have a contact channel where users can request a help desk analyst to help them solve their issues with products. Employees can also talk to technicians if they need help with setup or networking issues. 

Help desk technicians must be proficient at troubleshooting and networking. These are two main things you should mention in your resume. You should also have excellent communication skills and logical thinking to resolve issues efficiently. 

According to the Bureau of Labor Statistics (BLS), the majority of entry-level computer support specialists have an associate degree in a computer science -related field. However, some employers will hire candidates with only a high-school diploma and relevant IT experience. You can also include relevant certifications in your resume to stand out. 

Most help desks work with support tickets to keep track of the volume of requests and prioritize those with higher urgency. As a help desk specialist, you can work on multiple bulks of tickets with a prioritization approach.

In this guide, we’ll discuss some of the different help desk roles and give you tips on how to optimize your resume. Take a look below to get more insights about each career.

Help Desk Resume Templates

Jump to a template:

  • Help Desk Analyst
  • Help Desk Technician
  • IT Help Desk (Entry Level)

Jump to a resource:

  • Keywords for Help Desk Resumes
  • Action Verbs to Use
  • Writing a Resume Summary
  • Related Administrative Resumes
  • Similar Careers to a Help Desk
  • Help Desk CV Examples

Template 1 of 3: Help Desk Analyst Resume Example

Help desk analysts assist customers and employees with technical support via email or phone calls. They have a customer service role as well as an IT technician. That’s why it is vital to demonstrate outstanding interpersonal skills in your resume. Sometimes you will be talking to people who don’t have a technical background, so you must be patient and explicative.

A help desk analyst that highlights relevant skills

We're just getting the template ready for you, just a second left.

Tips to help you write your Help Desk Analyst resume in 2024

   demonstrate your knowledge of help desk software..

Most help desk analysts work with specialized software like Jira to optimize operations. This type of software helps technicians with ticket prioritization and automation. Therefore, it is crucial to mention in your resume that you are familiar with these systems.

Demonstrate your knowledge of help desk software. - Help Desk Analyst Resume

   Highlight your technical skills.

Some employers might overlook your educational background if you have the right skills and experience. That’s why it is important to put some effort into this section. Include skills like troubleshooting, networking, customer service, etc. It is vital to focus on your technical competencies.

Highlight your technical skills. - Help Desk Analyst Resume

Skills you can include on your Help Desk Analyst resume

Template 2 of 3: help desk technician resume example.

A help desk technician’s primary goal is to improve customer satisfaction by helping them resolve technical issues with the organization’s product. That’s why your resume should be tailored to the IT industry. They will also assist employees with technical queries. Another relevant help desk technician's responsibility is to educate employees on how to use machinery and software.

A help desk technician resume example that prioritizes work experience

Tips to help you write your Help Desk Technician resume in 2024

   indicate your familiarity with agile principles..

Most help desk technicians work with an Agile approach. This helps them reduce productivity leaks and encourages collaboration among team members and stakeholders. That’s why it is worth mentioning your knowledge of this system in your resume. Technicians who are familiar with Agile principles are generally more efficient.

   Mention your abilities to cooperate with teams.

As we mentioned earlier, help desk technicians often assist employees with technical support, but they must also help them understand how to use software and hardware responsibly. Therefore, collaboration and team work skills are competencies that you must highlight in your resume.

Mention your abilities to cooperate with teams. - Help Desk Technician Resume

Skills you can include on your Help Desk Technician resume

Template 3 of 3: it help desk (entry level) resume example.

Help desk centers usually work in tiers, meaning that technicians have a designated level of complexity with technical support. Some of them handle advanced issues while others focus on basic setup tasks and lower-level troubleshooting. That is precisely the work of an entry-level IT help desk specialist since they don’t have extensive experience on their resume.

A IT help desk (entry-level) resume template that is tailored to the IT industry

Tips to help you write your IT Help Desk (Entry Level) resume in 2024

   include volunteering experience in it..

Having a lack of professional experience in help desk centers doesn’t have to prevent you from applying to this position. You can also include relevant experience in volunteering and internships. These days, this type of on-the-job training has a lot of value in the IT industry.

Include volunteering experience in IT. - IT Help Desk (Entry Level) Resume

   Highlight projects in which you used your transferrable skills.

If you have worked in personal or extracurricular projects where you used your technical support skills, you can mention that in your resume. This is a good idea to demonstrate your value. You can highlight skills from this experience, such as problem-solving and troubleshooting.

Highlight projects in which you used your transferrable skills. - IT Help Desk (Entry Level) Resume

Skills you can include on your IT Help Desk (Entry Level) resume

Action verbs for help desk resumes, skills for help desk resumes.

As a help desk analyst, you must have a combination of technical support and customer service skills, since you’ll be working with people. You must have analytic thinking, attention to detail, patience, and team working skills. These are traits that you should highlight in your resume.

The skills section is very important for a help desk specialist's resume, so you should spend some research in advance. Try to find related job posts and find opportunities for skills that you can add. This way, your resume has better chances of getting past applicant tracking systems and it’s more relevant for your potential employer. 

  • Technical Support
  • Troubleshooting
  • Active Directory
  • Computer Hardware
  • Help Desk Support
  • Windows Server
  • Customer Service
  • Operating Systems

Service Desk

  • Microsoft Access
  • Printer Support
  • Remote Desktop
  • Software Installation
  • Information Technology
  • System Administration
  • Computer Repair
  • Microsoft Exchange
  • Network Administration
  • Computer Hardware Troubleshooting

Skills Word Cloud For Help Desk Resumes

This word cloud highlights the important keywords that appear on Help Desk job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

Top Help Desk Skills and Keywords to Include On Your Resume

How to use these skills?

Action verbs for help desk resumes.

Help desk analysts must possess excellent communication skills and be extremely reliable. To demonstrate this in your resume, it is important to use the right language. You can streamline your resume by adding bullet points to your work history and describing your experience and achievements. 

These bullet points should start with strong action verbs that accurately describe your experience. Action verbs provide trustworthiness and improve readability, so this is an excellent way to impress your potential employer.

  • Streamlined
  • Interpreted
  • Troubleshooted
  • Strengthened

For more related action verbs, visit Customer Service Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

How To Write a Resume Summary for a Help Desk Resume

If you're a senior-level employee, or you're changing careers to become a Help Desk, it's useful to add a paragraph at the top of your resume highlighting your most impressive accomplishments. This is called a resume summary. Here's an example of a summary that can be used on a Help Desk resume.
A resume summary is a totally optional section, and in most cases, it's better to leave it out of your resume than include it. For example, if you're a student or mid-level hire, you should not include a summary, and instead use the space to add to your work experience.

How to write a resume summary if you are applying for a Help Desk resume

To learn how to write an effective resume summary for your Help Desk resume, or figure out if you need one, please read Help Desk Resume Summary Examples , or Help Desk Resume Objective Examples .

Other Administrative Resumes

Desktop support.

A Desktop Support Engineer resume showing extensive experience in the financial, customer service, and professional recruitment industries.

  • Customer Service Resume Guide
  • Virtual Assistant Resume Guide
  • Administrative Assistant Resume Guide
  • Executive Assistant Resume Guide
  • Office Manager Resume Guide
  • Research Assistant Resume Guide
  • Customer Success Resume Guide
  • Back Office Resume Guide
  • Inventory Manager Resume Guide
  • Desktop Support Resume Guide
  • Loan Processor Resume Guide
  • Warehouse Manager Resume Guide
  • Fundraising Resume Guide
  • Service Desk Resume Guide

Help Desk Resume Guide

  • Administrative Coordinator Resume Guide
  • Administration Resume Guide
  • Scheduling Resume Guide
  • Gig Economy Resume Guide
  • Project Administrator Resume Guide
  • Facilities Resume Guide
  • Revenue Cycle Resume Guide
  • Help Desk Analyst Resume Example
  • Help Desk Technician Resume Example
  • IT Help Desk (Entry Level) Resume Example
  • Skills and Keywords to Add
  • All Resume Examples
  • Help Desk Cover Letter
  • Help Desk Interview Guide
  • Explore Alternative and Similar Careers

Download this PDF template.

Creating an account is free and takes five seconds. you'll get access to the pdf version of this resume template., choose an option..

  • Have an account? Sign in

E-mail Please enter a valid email address This email address hasn't been signed up yet, or it has already been signed up with Facebook or Google login.

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number. It looks like your password is incorrect.

Remember me

Forgot your password?

Sign up to get access to Resume Worded's Career Coaching platform in less than 2 minutes

Name Please enter your name correctly

E-mail Remember to use a real email address that you have access to. You will need to confirm your email address before you get access to our features, so please enter it correctly. Please enter a valid email address, or another email address to sign up. We unfortunately can't accept that email domain right now. This email address has already been taken, or you've already signed up via Google or Facebook login. We currently are experiencing a very high server load so Email signup is currently disabled for the next 24 hours. Please sign up with Google or Facebook to continue! We apologize for the inconvenience!

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number.

Receive resume templates, real resume samples, and updates monthly via email

By continuing, you agree to our Terms and Conditions and Privacy Policy .

Lost your password? Please enter the email address you used when you signed up. We'll send you a link to create a new password.

E-mail This email address either hasn't been signed up yet, or you signed up with Facebook or Google. This email address doesn't look valid.

Back to log-in

These professional templates are optimized to beat resume screeners (i.e. the Applicant Tracking System). You can download the templates in Word, Google Docs, or PDF. For free (limited time).

   access samples from top resumes, get inspired by real bullet points that helped candidates get into top companies.,    get a resume score., find out how effective your resume really is. you'll get access to our confidential resume review tool which will tell you how recruiters see your resume..

list of skills for help desk resume

Writing an effective resume has never been easier .

Upgrade to resume worded pro to unlock your full resume review., get this resume template (+ 2 others), plus proven bullet points., for a small one-time fee, you'll get everything you need to write a winning resume in your industry., here's what you'll get:.

  • 📄 Get the editable resume template in Google Docs + Word . Plus, you'll also get all 2 other templates .
  • ✍️ Get sample bullet points that worked for others in your industry . Copy proven lines and tailor them to your resume.
  • 🎯 Optimized to pass all resume screeners (i.e. ATS) . All templates have been professionally designed by recruiters and 100% readable by ATS.

Buy now. Instant delivery via email.

  instant access. one-time only., what's your email address.

list of skills for help desk resume

I had a clear uptick in responses after using your template. I got many compliments on it from senior hiring staff, and my resume scored way higher when I ran it through ATS resume scanners because it was more readable. Thank you!

list of skills for help desk resume

Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.

list of skills for help desk resume

  • • Resolved technical issues for over 100 employees, increasing overall productivity by 20%
  • • Implemented new IT systems, increasing system efficiency by 15%
  • • Led a team of 5 junior IT specialists, improving team efficiency by 10%
  • • Resolved technical issues for over 50 employees, ensuring minimal downtime
  • • Assisted in the implementation of new IT systems, reducing system errors by 25%
  • • Collaborated with the IT team to meet quarterly targets, achieving 100% of goals
  • • Supported senior IT specialists in resolving technical issues, contributing to a 10% increase in efficiency
  • • Assisted in managing IT systems for 20 employees, maintaining 100% system uptime
  • • Assisted in the preparation of quarterly IT reports, achieving 95% accuracy

5 Help Desk Resume Examples & Guide for 2024

Customize this resume with ease using our seamless online resume builder.

All resume examples in this guide

list of skills for help desk resume

Desktop Support

list of skills for help desk resume

Help Desk Manager

list of skills for help desk resume

Service Desk Manager

list of skills for help desk resume

Technical Support Manager

Resume guide, in this guide, you’ll learn, looking for related resumes, how to create a help desk resume that gets you hired, the right way to write a header for a help desk resume, how to make an outstanding experience section for your help desk resume, 18 essential skills to highlight in your help desk resume.

Help Desk resume example

The customer is king.

But as a help desk…

You’re the king of customer service.

Anyone can pick up the phone or respond to an email, but very few can do so efficiently.

Your work extends way beyond solving simple technical problems.

Without you, companies can’t keep up good relationships with their clients. Many businesses would struggle to improve their brand image and keep their loyal customers around.

You help employees from inner departments solve tech issues in a timely fashion. That’s how you allow everyone to be more productive and stay focused on crucial tasks.

Thankfully…

The days of simple FAQ pages and Q&A sections on forums are over.

Companies have understood the full extent of your importance. That explains why headhunters today work hard to recruit the best help desk professionals.

But to land the job you want:

You need an outstanding help desk resume that promotes your worth. And that’s what we’re going to teach you today.

We created this guide to help you make a brilliant resume that stands out and gets results.

We’ll show you how to feature the right skills, experience, and other essential sections to make you shine.

Let’s get started.

  • Why reading the job description is crucial to picking and featuring the right experience and skills on your resume
  • How to structure and format your resume to inspire recruiters and keep them reading
  • Best way to showcase your relevant experience and convince headhunters of your worth
  • Top technical and soft skills to help you master your job duties and excel at customer service
  • Most important additional sections to include if you want to outshine your competition
  • Computer Science Resume
  • Network Engineer Resume
  • Tech Resume
  • IT Project Manager Resume

A help desk resume is your chance to leave a strong first impression on recruiters and make them want you.

It's not just a bunch of details or meaningless words sitting on a page. In reality, it's the portal through which you'll land the job you want at the company of your dreams.

Every detail matters, from the way you structure your resume to the way you write your sentences.

Therefore, you must remain strategic in your approach.

First of all:

You need to pick a proper layout for your resume .

There are lots of options to choose from, but not all of them will fit your background.

Here are your two options:

If you have a rich work history and lots of details to share, a reverse-chronological layout is best. Combine that with a double-column temlplate and you can fit everything within a single page without sacrificing any details.

A single column resume template works great for you if you're just getting started as a help desk. You don't want to leave lots of white space in your resume, so you can structure the information to fill the whole page. You might prefer the funcional resume layout in such case, as it allows you to focus on skills, rather than experience.

You need to be different from everyone else.

Think about it for a second…

The company needs assistance from a professional help desk. They've been looking for an ideal candidate for a while — yet they still haven't hired anyone.

Why do you think is that?

Two reasons:

  • The majority of applicants don't have the right set of experience and skills to compete for the job
  • No one has addressed the hiring company's needs precisely, and most candidates are ego-centric only looking for their own interest

That's where you'll beg to differ and prove yourself deserving of the position.

You'll highlight your unique expertise, most excellent qualities, and career achievements to stand out from the pack. But more importantly, you'll tailor your resume to answer to the company's needs precisely.

This way, you're outperforming everyone in the race and give recruiters a million reasons to hire you.

Best sections for a help desk resume

  • Certifications

What recruiters want to see in a help desk resume

  • The right customer service experience to help you assist clients effectively
  • A solid background in IT and computer science to prove your fitness for the job
  • Quantifiable achievements and work results demonstrated through reliable metrics and precise numbers
  • Eagerness to learn various technical skills quickly and apply the knowledge in practice
  • A set of soft skills including solution-oriented mindset, patience, and interpersonal abilities to allow for flawless communication

The header is a small section sitting at the top of your resume to help you identify yourself.

It only includes personal details - so it shouldn't affect your chances of getting hired.

You want recruiters to remember who you are in a pile of hundreds of resumes. So, this is your chance to hammer your name into their heads.

You must follow the right structure in making your header. You have to feature your key personal details. And you also need to leave away any unnecessary information.

So, where do you begin?

It's simple.

For starters, you only need to include the following information:

  • Email address

Next, you'll work on placing them correctly on the page.

Make your name memorable by using a bigger font and separating it from the rest of the details.

The job title comes underneath your full name but in a smaller font.

Featuring your full address is optional, especially if you live far away from the hiring company's location.

So, adding just the city and state in your address is okay.

LinkedIn is where most headhunters go to publish job postings and find qualified candidates. And the platform presents an opportunity for applicants to showcase their worth beyond a one-page resume.

Featuring a link to your LinkedIn profile is your way of helping recruiters notice you. It allows them to learn more about you before the interview, which is something they're grateful for.

Let's look at a couple of examples:

Recruiters must be sure that you're their best candidate they can hire before choosing you.

They want to see that you have solid experience with customer experience. And they need to be sure of your IT skills and problem-solving abilities.

But how do you prove any of that?

Well… it's quite simple!

Show that you've done it all before.

Craft an experience section that presents your job experience professionally. Then, fill it with details about your career successes and accomplishments.

Here are three golden rules to follow when writing your experience section:

1- List your experience in chronological order.

A perfect experience section must be chronological. That means you should start from the most recent position and continue further down.

You don't need to include every single position you've ever had. So, be careful when choosing what you put in this section.

2- Be specific.

It's more important to show than just tell when talking about your work history.

Headhunters are tired of reading repetitive job tasks over and over again. Every applicant they come across sounds the same with all the generic duties they find on Google.

The key here is to give recruiters what they want to see specifically. And to find that, you must look through the job description .

Make each bullet point you list here counts by mentioning the impact you had in your previous positions.

But more importantly:

Everything you mention here has to be relevant to the job you're applying for.

3- Quantify your achievements.

This rule gives hiring managers a rational anchor point for comparison. If your numbers are better than everyone else's, you'll separate yourself from the pack.

You won't be stuck at the bottom with the unqualified candidates who also claim to be good at customer support.

Each bullet point must come with a concrete example or a quantifiable achievement to inspire headhunters.

Use precise numbers of the results you achieved in the past to quantify your career wins.

Check out this example:

  • • Responsible for customer service and inquiries
  • • Helped customers with technical issues related to the company’s products and services
  • • Stayed up-to-date with the latest company technologies and software updates

Nobody likes buzzwords , especially not hiring managers.

They've read hundreds of resumes where job responsibilities are listed with no concrete numbers to prove them.

There's nothing to back up those claims and achievements. As a result, such resumes get largely ignored or even count against the applicant.

The solution is to focus on concrete numbers to demonstrate your impact as a help desk professional.

You need to keep an active language when showcasing your work as a help desk. Stick to action verbs and industry-specific verbs to highlight relevance and competence.

Now, here's what a great help desk experience section looks like:

  • • Answered, evaluated, and prioritized 3200 customer inquiries and support requests while maintaining 98% ratings of positive feedback
  • • Assisted in the hiring and scaling of the team from 10 teammates to 35 by screening potential candidates
  • • Recorded, tracked, and updated support interactions using the company’s ticketing system to help with software development

Featuring the right skills in your resume is key to getting you hired.

Recruiters often find themselves stuck choosing between candidates with the same level of experience. So they rely on the skills section to decide on the best applicant for the job.

But here’s the thing:

It isn’t always clear to you as a job-seeker which talents are essential to showcase in your resume.

Companies differ in the way they operate and deal with their customers. The technologies and tools they use also vary significantly from one industry to another.

As a rule of thumb, you must focus this section on two types of skills:

  • Soft skills
  • Technical skills

Soft skills include customer service, the ability to stay on top of client requests, troubleshooting, problem-solving, etc…

Patience and solution-oriented thinking are also crucial to helping you excel at your job.

Moreover, you must demonstrate a willingness to learn and adapt to new tools whenever needed. That shows hiring managers your eagerness to succeed at the job and go the extra mile.

On the other hand:

Technical skills vary widely based on the technology used by the company. There are no universally sought-after technical skills in the job market today.

You can recognize what the company needs from you in the job offer. And many tools and technologies are so popular that most businesses in the market today are using them.

So, by this point…

Your primary focus should be to find the most relevant abilities required for the job. Once you identify them, you’ll only need to narrow your list down and present it in this section.

To do that, you should:

  • List all the soft and hard skills you possess in one list.
  • Define the most sought-after soft/technical talents by reading the job description and keep them in a separate list
  • See which skills correlate the most (those are the ones your help desk resume needs to feature)

Here’s our hand-picked list of the most critical help desk resume skills:

Most sought-after technical skills for help desk resume

  • Active directory
  • Desktop support
  • Technical support
  • Service desk
  • Microsoft Office Suite
  • Google Suite
  • Troubleshooting
  • Email support

Best soft skills to showcase in your help desk resume

  • Customer service
  • Collaboration
  • Communication
  • Problem-solving
  • Time management
  • Multitasking
  • Attention to detail
  • Solution-oriented

Key Takeaways

  • Read the job description thoroughly to identify the hiring company’s needs and address them in your resume
  • Create an eye-grabbing header to keep headhunters reading
  • Feature your relevant work experience and solidify your claims through precise metrics and quantifiable achievements
  • Showcase your technical/soft skills in your experience and skills section to make your resume more appealing
  • Feature your educational background and certificates to stand out from the crowd and outshine your competitors

Help Desk resume examples

Explore additional help desk resume samples and guides and see what works for your level of experience or role.

Desktop Support Resume Example

Desktop support roles are similar to a foundational pillar in IT infrastructure. Therefore, desktop support trends can impact the way whole organizations function.

Emphasize your ability to troubleshoot swiftly and accurately. Display your familiarity with common operating systems and applications. Demonstrate your soft skills relevant to desktop support such as communication, team work and patience. Prove that you understand user issues and solve accordingly. Frame your resume in such a way that it showcases your skills in hardware and software, as well as how those skills led to efficient troubleshooting.

Don't just list qualifications; show how you used them to improve the system. Following 'skill-action-results' could look like 'improved ticket resolution time by...' or 'reduced system crashes by...' and so on.

Help Desk Manager Resume Example

Help Desk Managers play a critical role in customer service. Their actions can have great influence on customer satisfaction and brand loyalty.

Experience in software such as ticket tracking systems and database software is a must. Showcase your customer service skills and ability to manage teams. Demonstrate how you have implemented support strategies that reduced resolution time and improved satisfaction.

Avoid simply listing skills. Instead, show how your management style and technical abilities resulted in improved key performance indicators (KPIs). For example, 'Reduced average call handling time by implementing...', 'Increased customer satisfaction by...' et cetera.

Service Desk Manager Resume Example

A Service Desk Manager role is as a bridge between users and IT operations. This influential role can shape IT processes within a company.

Your resume should demonstrate your expertise in IT service management principles like ITIL or COBIT. Highlight how you have developed and implemented operational procedures that improved efficiency.

Don’t just list your skills. Instead, show how they have led to more efficient operations. Following 'skill-action-results' could look like 'lowered downtimes by implementing...', 'improved service delivery through...' and so on.

Technical Support Manager Resume Example

Technical Support Manager roles form a cornerstone of customer and client support systems. Trends within this sphere have far-reaching implications for any tech company.

Among others, highlight your ability to manage and train a team of tech support representatives. Tout your familiarity with a range of software and hardware specific to your industry. Demonstrate a history of increasing customer satisfaction rating by streamlining the tech support process.

Show, not just tell, your skills. e.g. 'lowered tech support turnaround times...', 'improved customer satisfaction ratings by...' and more.

help desk resume example

Looking to build your own Help Desk resume?

Author image

  • Resume Examples

Article image

How to Decide On Using A Reverse Chronological Resume

Article image

How to Quantify Your Achievements on Your Resume +Examples

Article image

How to Decline an Interview: With Tips and Templates to Help You Succeed

Article image

Should A Cover Letter Be One Page

Article image

How to Shorten Resume

Article image

How to List GED on Your Resume

  • Create Resume
  • Terms of Service
  • Privacy Policy
  • Cookie Preferences
  • Resume Templates
  • AI Resume Builder
  • Resume Formats
  • Resume Checker
  • Resume Skills
  • How to Write a Resume
  • Modern Resume Templates
  • Simple Resume Templates
  • Cover Letter Builder
  • Cover Letter Examples
  • Cover Letter Templates
  • Cover Letter Formats
  • How to Write a Cover Letter
  • Resume Guides
  • Cover Letter Guides
  • Job Interview Guides
  • Job Interview Questions
  • Career Resources
  • Meet our customers
  • Career resources
  • English (UK)
  • French (FR)
  • German (DE)
  • Spanish (ES)
  • Swedish (SE)

© 2024 . All rights reserved.

Made with love by people who care.

12 Help Desk Specialist Skills: Definition and Examples

The help desk specialist is responsible for providing technical assistance and support to users. They are responsible for troubleshooting hardware and software issues, as well as providing support for applications and systems. Help desk specialists must have strong customer service skills and be able to effectively communicate with users. They must also be able to troubleshoot problems and provide solutions in a timely manner.

Help Desk Specialist Resume Example

Help Desk Specialist Skills

Technical support, customer service, troubleshooting, operating systems, web technologies.

Help Desk Specialist skills are important for anyone who wants to provide support to customers or clients. Help Desk Specialists need to be able to communicate clearly and effectively, as well as have strong problem-solving skills. They also need to be familiar with a variety of computer software and hardware.

The ability to provide technical support is a necessary skill for any Help Desk Specialist. This involves being able to troubleshoot issues and identify solutions. Providing technical support requires excellent customer service skills, as well as patience and the ability to communicate clearly.

The ability to provide excellent customer service is essential for any Help Desk Specialist. This involves being able to effectively communicate with customers, understand their needs, and provide them with the information and assistance they need. It is also important to be able to handle difficult or angry customers in a calm and professional manner.

Troubleshooting is a skill that is needed in order to identify and solve problems. This is important for a help desk specialist because they need to be able to quickly identify and resolve any issues that their customers are having.

The ability to troubleshoot hardware issues is a critical skill for any help desk specialist. With so many different types of hardware out there, being able to quickly and accurately identify the source of a problem can save a lot of time and frustration.

The ability to use and understand a variety of software programs is essential for any help desk specialist. Help desk specialists need to be able to use customer service software, ticketing systems, knowledge management software, and remote support tools. They also need to be able to troubleshoot software issues and understand how to use basic programming languages.

Networking is the process of connecting computers and devices together so that they can communicate with each other. It is a critical skill for help desk specialists because they need to be able to troubleshoot networking problems and configure networking equipment.

Operating systems are the software that manage all the other software and hardware on a computer. They provide the basic framework for running applications and performing basic tasks.

Most computers come with a pre-installed operating system, but some users may need to install a different OS if they are using a different type of computer or if they want to upgrade their current OS. Help desk specialists need to be familiar with a variety of operating systems in order to provide support to users. They should know how to install, configure, and troubleshoot various OSes.

Databases are important for Help Desk Specialists because they store all of the data that is used by the company. This data includes customer information, product information, and any other data that is needed by the company. Without a database, Help Desk Specialists would not be able to do their job properly.

Web technologies refers to the various technologies used to create and maintain websites. This includes things like HTML, CSS, JavaScript, and PHP. A help desk specialist needs to be familiar with these technologies in order to be able to assist customers with website-related issues.

The Security skill is needed in order to protect the Help Desk Specialist's computer systems from unauthorized access and data loss. This skill is important because it helps to ensure that the Help Desk Specialist's computer systems are secure and that confidential information is not compromised.

The ability to provide training to others on how to use a help desk or customer support system is an important skill for any help desk specialist. This is because it can help to ensure that users are able to properly utilize the system and that they understand how to use it effectively. Additionally, providing training can also help to build trust and confidence in the help desk specialist and their ability to provide support.

How to improve help desk specialist skills

Most help desk specialist skills can be improved with on-the-job experience and training. However, there are a few key areas that can be focused on to further improve skills.

First, help desk specialists should focus on improving customer service skills. This includes being able to effectively communicate with customers, understand their needs, and provide helpful and accurate information. Help desk specialists should also be patient and efficient in order to resolve customer issues as quickly as possible.

In addition to customer service skills, help desk specialists should also focus on improving technical skills. This includes having a strong understanding of the various software and hardware products they support, as well as being able to troubleshoot issues effectively. Help desk specialists should also keep up with new technology trends in order to be able to provide the best possible support for their customers.

Finally, help desk specialists should focus on developing soft skills. These are skills that are not necessarily related to the technical aspects of the job but are still important for success in the role. Examples of soft skills include time management, organization, and stress management. Help desk specialists who have strong soft skills are often more successful in resolving customer issues and providing a positive customer experience.

How to highlight help desk specialist skills

If you're looking to highlight your skills as a Help Desk Specialist, there are a few things you can do. First, be sure to list your relevant experience in your resume or CV. Secondly, if you have any relevant certifications or training, be sure to list those as well. Finally, when you're networking or interviewing for jobs, be sure to emphasize your customer service and technical skills. By doing these things, you'll be able to show potential employers that you're the right person for the job.

On a resume

In order to highlight your skills as a Help Desk Specialist on your resume, you should include a section that outlines your experience and expertise in the field. This can include any relevant customer service experience, as well as any technical skills or knowledge you have that would be beneficial in a help desk role. Be sure to tailor this section to each individual job you apply for, highlighting the skills and experience that are most relevant to that particular role.

In a cover letter

In your cover letter, highlight your skills as a Help Desk Specialist by discussing your experience working with customers to resolve technical issues. Discuss how you are able to quickly and efficiently troubleshoot problems, as well as your excellent customer service skills. Be sure to mention any relevant training or certifications you have that make you qualified for the position.

During an interview

When interviewing for a Help Desk Specialist role, be sure to highlight your customer service skills. Describe how you effectively handle difficult customer inquiries and how you go above and beyond to ensure customer satisfaction. Also, be sure to discuss your technical skills and knowledge. Explain how you are able to quickly and efficiently troubleshoot technical issues. Finally, emphasize your ability to work well under pressure and maintain a positive attitude in challenging situations.

Related Career Skills

  • Help Desk Administrator
  • Help Desk Agent
  • Help Desk Analyst
  • Help Desk Manager
  • Help Desk Technician

list of skills for help desk resume

Build my resume

list of skills for help desk resume

  • Resume builder
  • Build a better resume in minutes
  • Resume examples
  • 2,000+ examples that work in 2024
  • Resume templates
  • 184 free templates for all levels
  • Cover letters
  • Cover letter generator
  • It's like magic, we promise
  • Cover letter examples
  • Free downloads in Word & Docs

3 Help Desk Resume Examples Built to Work in 2024 

Stephen Greet

Help Desk Resume

It help desk resume, help desk technician resume.

  • Write Your Help Desk Resume

Being a help desk technician is all about being the go-to support hero for tech-related woes. You’re the friendly face or voice that guides users through their IT troubles, from computer hiccups to forgotten passwords. 

Your knack for problem-solving and communication makes you a troubleshooter extraordinaire. However, crafting a resume that showcases your IT prowess can be as tricky as decoding a complex error message. 

If you’re ready to put your skills on paper and land that dream job, we’re here to lend a hand. Our expert-written help desk resume examples can help you with everything from picking the right job skills to making your experience pop.

or download as PDF

Help desk resume example with 9 years of experience

Why this resume works

  • It may not seem like much at first but specifying how you used industry-specific tools to make quantifiable differences can go a long way! Don’t sleep on your technical experience either! Add any instances when you monitored and improved a network’s security.

IT help desk resume example with 10 years of experience

  • Can’t forget about regulations too now, can we? If you’ve ever helped a company save costs on potential compliance fines, make sure to mention it and prove your dedication to any employer!

Help desk technician resume example with 11 years of experience

  • Once done, back up these metrics with actionable points like increasing a system’s uptime rate from 87% to 98.3%, or improving overall productivity by 26%.

Related resume examples

  • Customer service
  • Office assistant

Adapt Your Help Desk Resume to Match Every Job Description

Job seeker stands with hands in air, questioning how to fill out job materials

When it comes to showcasing your skills as a help desk technician, you’ve got a toolbox full of tech expertise that employers are eager to see. Your resume is where you can dive into it. Be specific and steer clear of vague, generic terms—your IT-focused resume should shine a spotlight on your technical prowess.

Zoom in on the hard skills you’ve honed. List the software applications you’re fluent in, any cyber security frameworks you’ve mastered, and, of course, any programming languages that you’ve conquered. 

Highlight your know-how in networks, malware detection, and understanding system vulnerabilities. Remember, the key is to match the skills you have with what the job demands.

Need some help?

15 top help desk skills

  • Customer Service
  • Ticketing Systems
  • Hardware Knowledge
  • Network Troubleshooting
  • Cybersecurity
  • Mobile Device Support
  • Active Directory

list of skills for help desk resume

Your help desk work experience bullet points

Your days working as a help desk technician are often a whirlwind of assisting users, resolving IT issues, and ensuring smooth tech operations. However, when it comes to your resume, it’s the remarkable achievements that truly matter.

Your work ensures that everything runs smoothly without interruptions or costly downtimes, and it’s important that you highlight this. Showcase moments you’re proud of, whether speeding up response times, reducing system downtime, or increasing user satisfaction. 

Quantify your achievements with metrics whenever possible to lend them more weight and set yourself apart from the competition.

  • Highlight how quickly you were able to acknowledge and address user requests or IT issues.
  • Showcase your ability to resolve issues on the first interaction, minimizing the need for multiple support interactions and improving user satisfaction.
  • Use surveys or feedback data to quantify user satisfaction and report consistent ratings of 95% or higher.
  • Quantify how your support efforts reduced system or network downtime, resulting in increased productivity and cost savings.

See what we mean?

  • Developed a weekly backup schedule through Acronis Backup which decreased data loss incidents by 97%
  • Led a project to update password security policies using LastPass, curbing security breaches by 56%
  • Facilitated 1,742 remote support sessions using TeamViewer, resolving 92% of issues without on-site intervention
  • Leveraged Microsoft Teams’ bot and integration features to automate routine tasks, enhancing team productivity by 18%

9 active verbs to start your help desk work experience bullet points

  • Implemented
  • Optimized 
  • Coordinated
  • Collaborated 

3 Tips for Writing an Entry-Level Help Desk Resume

  • Showcase relevant coursework and academic projects that demonstrate your technical abilities. For instance, you could mention a group project where you contributed to designing and implementing a help desk ticketing system for your IT class. These hands-on experiences provide valuable insights into your capabilities and problem-solving skills.
  • Your hobbies and interests can be a goldmine of relevant skills. If you’re passionate about building computers, troubleshooting software, or managing home networks as a hobby, don’t hesitate to mention it. Show how your love for technology extends beyond the classroom and into your personal life, highlighting your dedication to the field.
  • Use a career objective statement to outline your aspirations as a help desk technician. Be specific about the kind of support you want to provide and the impact you aim to make. This helps employers understand your goals and motivations, even if you have limited professional experience .

3 Tips for Writing a Help Desk Resume With Prior Experience

  • Working in a help desk environment means working with people, but don’t list “teamwork” in your skills section. Instead, emphasize your customer-centric mindset by adding metrics like the number of resolved support tickets or the average 5-star rating you get every month.
  • If you’ve developed expertise in specific areas of help desk support, such as hardware troubleshooting, software configuration, or network diagnostics, don’t be afraid to brag about it. For instance, if you’re skilled in remote desktop support, emphasize how your proficiency can benefit remote workers.
  • List any certifications that align with the help desk field. Certificates such as CompTIA A+, CompTIA Network+, or HDI Support Center Analyst can boost your credibility. 

You can include a career summary , but it’s optional. If you choose to have one, make it job-specific. Focus on your key proficiencies, such as specific operating systems (Windows, Linux, MacOS) that directly relate to the job.

It’s usually better to focus on your technical skills, namely hardware and software proficiencies. Talk about your in-depth knowledge of Spiceworks, RDP, backing up data, and IT security—your soft skills will shine through your cover letter.

Metrics that demonstrate your impact can set you apart. Highlight statistics such as reduced response times, increased user satisfaction scores, first call resolution rates, or decreased system downtime. 

Create my free resume now

Help Desk Technician Resume Sample

The resume builder.

Create a Resume in Minutes with Professional Resume Templates

Work Experience

  • Answers help desk calls and manages SalesForce cases for all employees and resolves issues meeting customer satisfaction requirements and within required Service Level Agreement (SLA) parameters
  • Responsibilities also include supporting Fox’s A/V systems and Sales Presentations
  • Knowledge of Windows7, OSX, Office 7/10/11, remote support, VPN
  • Answers help desk telephones for assigned account(s) and responds to moderately complex customer inquiries to ensure customer needs are met
  • Able to demonstrate good problem solving & critical thinking skills
  • Strong desktop support skills, including Windows XP and Windows 7
  • Use discretion when dealing with sensitive or confidential data
  • Create technical product documentation for hardware/software installations, troubleshooting techniques and problem resolution
  • Provide primary technical support for hardware issues
  • Additional roles include creation and termination of user accounts for the many different company systems
  • Responsible for maintaining system access for corporate employees
  • Works on special projects given by the manager
  • Helps to develop new procedures or system enhancements to improve work performance
  • Provides Level 1 support to on-site and off-site employees
  • Assists in maintaining help desk records and developing statistics on network and end user problems
  • Assists in scheduling hardware and software installations and upgrades
  • Travel to client sites to provide support, including overnight and weekend stays if needed
  • Experience in Help Desk/Desktop Support Environment
  • Experience in a call center environment or the hospitality industry
  • Experience Required: Demonstrated experience/knowledge in operating systems, applications, trouble-shooting and basic IT functions/practices
  • Provide level 1 support for PC operating systems, software applications, peripherals, and communication devices
  • Perform trouble shooting and provide support for software applications
  • Learn and provide level 1 support for any new software or hardware
  • Creates tickets and assigns these tickets to members of the Systems Administration Team

Professional Skills

  • Excellent organizational skills and experience managing competing priorities
  • Experience of Help Desk and/or phone technical support experience.Excellent written and verbal communication skills
  • Excellent technical problem solving skills and proven troubleshooting technique
  • Prior experience providing exceptional customer service and communication skills
  • Proven strong analytic / problem solving skills
  • Looking for Help Desk Analyst with strong troubleshooting and customer service skills, finding the source of the problem
  • Skilled in handling multiple tasks, prioritizing and changing priorities

How to write Help Desk Technician Resume

Help Desk Technician role is responsible for customer, troubleshooting, interpersonal, technical, microsoft, communications, windows, computer, software, basic. To write great resume for help desk technician job, your resume must include:

  • Your contact information
  • Work experience
  • Skill listing

Contact Information For Help Desk Technician Resume

The section contact information is important in your help desk technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Telephone number

Work Experience in Your Help Desk Technician Resume

The section work experience is an essential part of your help desk technician resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous help desk technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular help desk technician position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Help Desk Technician resume experience can include:

  • Strong communication skills and an understanding of common operating systems, tools, and concepts
  • Proven ability to resolve problems efficiently and effectively while recognizing customers’ competence levels and approaching each level appropriately
  • Have excellent communication, multitasking and problem solving skills
  • Good technical writing and training skills
  • Strong hardware and Mac OS X troubleshooting skills
  • Strong interpersonal, collaborative, and relationship building skills and the ability to work harmoniously with a diverse workforce

Education on a Help Desk Technician Resume

Make sure to make education a priority on your help desk technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your help desk technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Help Desk Technician Resume

When listing skills on your help desk technician resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical help desk technician skills:

  • Developed oral, written and communication skills - Interpersonal skills to work effectively with others
  • Effective Customer Service and management skills/capabilities; including a demonstrated ability to work cross-functionally
  • Demonstrate excellent verbal, written and interpersonal communications skills in a corporate Help Desk environment
  • Strong written and oral communication and excellent customer service skills are required
  • Excellent communication and interpersonal skills, with a strong customer service orientation
  • Independently learn new skills and apply the skills in the environment

List of Typical Experience For a Help Desk Technician Resume

Experience for senior help desk technician resume.

  • Outstanding work ethic and communication skills – written, verbal, and interpersonal
  • Advanced skills managing and configuring Windows Server, Linux, MAC, iOS, Android platforms, and networks
  • Handle high stress / demanding situations and multi task effectively while exercising patience and professionalism
  • Demonstrated skill in problem analysis and resolution
  • Identifying, evaluating, and prioritizing customer problems and complaints to ensure that inquiries are resolved appropriately
  • Proven technical competence in installing, configuring, and supporting networked client computers, both locally and remotely
  • Experience with researching and implementing technical standards, software testing and deployment, and image creation and maintenance
  • Experience using and customizing
  • Extensive knowledge and experience supporting Microsoft Windows 10, 8, 7 and MAC OS X Operating Systems

Experience For Lead Help Desk Technician Resume

  • Knowledge and experience supporting a LAN and WAN using the TCP/IP protocol
  • Experience working in manufacturing/warehouse environment
  • Strong knowledge of Windows and Linux operating systems and Networking
  • Experience using diagnostic and service desk tracking / incident management system software
  • Good understanding of Windows 7 and Windows 10 operating systems
  • Strong working knowledge of Windows 7 and Windows 10 operating systems

Experience For Junior Help Desk Technician Resume

  • Experience providing over the phone hardware & software troubleshooting
  • Experience working with an Incident Management tracking tool
  • Experience with deploying data cabling in accurate, timely and neat manner
  • Strong ability, desire and enjoyment in working with others, both employees and customers, with cooperative, professional, and friendly attitude
  • Be a self-starter, dependable, and accurate in completing responsibilities with strong attention to detail and organization

Experience For Assistant Help Desk Technician Resume

  • General HW/SW Troubleshooting experience
  • Strong knowledge of network protocols, routing, hardware, and software configurations
  • Experience with ITSM/ticketing software
  • Operate the SIS Help Desk in conjunction with the other Cadet Life Cycle PMO help desks operating within the PMO suite of systems
  • At least 6 months of directly related experience supporting help desk operations
  • +2 years of working experience in an IT Support role
  • Experience working with traditional phone systems, VOIP
  • Experience with Microsoft Office 2007/2010, Outlook, Desktop and Laptop PC’s, Windows 7, relevant software, printers and networking
  • Maintains working relationships with all technology services to ensure prompt and effective resolution of problems

Experience For Salesforce Help Desk Technician Resume

  • Mobility experience with Blackberry, IOS platform and Android. Know basic troubleshooting steps with mobile devices
  • Operate machines in order to test functioning of parts and mechanisms
  • Experience with MLM or network marketing a plu
  • HS diploma with technical education or equivalent experience with personal computers and desktop computing environment
  • Experience providing support in a busy, networked, environment
  • Skill in entry-level technical writing and verbal communication
  • Knowledge and experience supporting VMware workstation virtualization

Experience For Help Desk Technician Nd Shift Resume

  • Knowledge and experience supporting the Microsoft Office applications
  • Stay detailed-oriented and adapt to changing priorities
  • Knowledge and experience supporting Microsoft OS and Applications
  • Experience supporting help desk operations
  • Good understanding of computer hardware, peripherals, and servers/network devices
  • Experience with Service Desk ticketing system such as Jira

Experience For Summer Student, Help Desk Technician Resume

  • Experience supporting Windows 7, Active Directory (moves, adds, changes) and MS Outlook
  • Operates peripheral equipment, including printers
  • Two (2) years of PC Technician experience in a business networking environment required
  • Demonstrated extensive knowledge of personal computers in a networked environment including data and telecommunications equipment required
  • Experience with identifying security related issues such as system hacks, computer viruses, worms, and spyware
  • Work with end users with varying levels of technical experience
  • Directly related experience supporting help desk operations
  • Experience with proficiency supporting Microsoft Windows 7

Experience For Help Desk Technician Vii-information Technology Services Resume

  • Experience with proficiency supporting Microsoft Office Suite
  • Experience working as a Level 1 Help Desk Technican is required
  • One year of experience in computer setup and troubleshooting
  • Strong working knowledge of Windows 7 and Windows 10
  • Communicates in an effective and professional way with customers inside and outside of inContact
  • Experience with Exchange ActiveSync
  • Knowledge and experience of customer service practices; beneficial to have worked in an ITIL based environment
  • Experience on a Help Desk
  • Excellent Customer Service and ability to work with all levels of the organization

Experience For Tier, Help Desk Technician Resume

  • Maintain an effective SOX environment
  • Broad and thorough experience with IT support required
  • Experience with Windows 7
  • Demonstrate ability to push and pull up to 25 pounds of force rarely (0-12% of the workday)
  • 6+ months experience in Information Technology

Experience For Level Help Desk Technician Resume

  • Deploying, and installing A/V systems, including familiarity with foundation technologies, networking, server, operating systems, and terminology
  • Logging and tracking inquiries using a problem management database and maintaining history records and related problem documentation
  • Tracking issues, performing troubleshooting tasks, customer information details and follow up actions in detail within the Incident logging tool
  • Lifting and/or carrying of 5-20 lbs. or more and the pushing and pulling of carts if necessary
  • Documenting and triaging the request; solving or escalating the request

List of Typical Skills For a Help Desk Technician Resume

Skills for senior help desk technician resume.

  • Demonstrate solid written and verbal communications skills
  • Show Strong Customer Service skills, avoiding technical jargon to describe/troubleshoot issues, providing follow up on incidents
  • Excellent organization, planning, judgment, and time management skills. 
  • Have IT background as well as excellent communication, problem solving skills
  • Excellent foundation in troubleshooting skills – logic, if/then, cause/effect analysis is critical
  • Strong troubleshooting skills with Windows 8 & 10, macOS, Android, and iOS
  • Solid technical skills of computer networks, hardware, and Windows operating systems

Skills For Lead Help Desk Technician Resume

  • ) Strong customer service and troubleshooting skills
  • Good interaction, communication, training, team and personal skills
  • Strong decision making skills – understand when to thoroughly research/correct the issue, and when escalate to management
  • Strong verbal and written communication skills 
  • Utilize excellent customer service skills and exceed customer expectations
  • Excellent customer service and interpersonal skills are required
  • Proactive work ethic and good communication skills
  • Highly organized with strong time management skills and self-accountable

Skills For Junior Help Desk Technician Resume

  • Answer incoming calls with excellent customer service skills by leveraging professional telephone etiquette
  • Effectively communicate to engage the customer and start the service experience
  • Strong organizational, verbal and written communication skills with high attention to detail
  • Excellent customer service and telephone communication skills
  • Proven face-to-face customer service skills
  • Multi-task; good time management and organizational skills
  • Able to effectively influence and develop strong relationships with key stakeholders
  • Strong communication skills across a range of business levels

Skills For Assistant Help Desk Technician Resume

  • Excellent verbal and written communication skills: phone, personal, and written
  • Utilizes excellent customer service skills and exceeds end user expectations
  • Excellent clerical, administrative, and written and verbal communication skills
  • Provide expert technical support to customers having varying levels of computing skills
  • Experience documenting and publishing procedures to improve operational effectiveness
  • Communicate information clearly and effectively to audiences with varying levels of familiarity and understanding of technical issues
  • Diagnostic skills in hardware, network, printing, and operating systems
  • Function as a technical resource answering questions from less experienced staff, and training less experienced staff
  • Keep up to date with latest display and control system offerings to effectively bring support globally

Skills For Salesforce Help Desk Technician Resume

  • Experience required in troubleshooting and effective problem resolution in a data center environment
  • Work experience and strong knowledge of networking and email support
  • Communicate effectively and efficiently and provide outstanding customer support is a crucial requirement
  • Communicate effectively and efficiently and provide outstanding customer support is crucial
  • Computer skills and proficiency in Windows, Mac OS & iOS operating systems, Microsoft Office products, multi-media applications
  • Audio, video, and multi-media equipment setup, trouble-shooting and support skills

Skills For Help Desk Technician Nd Shift Resume

  • Computer skills and proficiency in Windows operating system, Microsoft Office products, multimedia applications
  • Skills, Licenses, Knowledge, Education and Training Requirements
  • Prior experience with academic and/or healthcare environments
  • Customer Service and Soft Skills- They have to be able to support customer and be a problem solver
  • Train and effectively communicate with staff/system users

Skills For Summer Student, Help Desk Technician Resume

  • Excellent knowledge and experience with Active Directory
  • Demonstrated experience as a senior helpdesk/support role in a networked environment is required
  • Communication skills (both oral and written) English
  • Discover, diagnose and triage user's technology requests and issues effectively and efficiently
  • Strong ability to obtain root cause of problems as they arise, proven through references
  • Proven track record of excellent customer service delivery
  • Work effectively with cross-functional teams to define technical requirements, identify, and resolve issues
  • Call on prior experience to make recommendations to help grow and shape our IT department processes and policies
  • Work independently, be self-directed, communicate effectively and make sound decisions to ensure customer satisfaction

Skills For Help Desk Technician Vii-information Technology Services Resume

  • Analytical skills to identify trends in issues reported and identify areas for improvements
  • General PC office skills with: MS Word, MS Excel, MS PowerPoint, Outlook
  • 2+years experience in a technical open system environment or equivalent experience
  • Effectively communicate and work well with team members and 3rd part vendors
  • Prior experience working in a Help Desk or Desktop environment
  • Time management skills and ability to work in a demanding environment with multiple deadlines

Skills For Tier, Help Desk Technician Resume

  • Work effectively unsupervised
  • Exceptional customer service/interpersonal skills required
  • Effectively, professionally, and respectfully represent other Information Technology staff members, teams, and their services to the client community
  • Effectively communicate policies and procedures to faculty, staff, and students via phone, electronically, and in person
  • Working experience of workstation imaging software
  • Networking experience to include understanding TCP/IP and DNS
  • Working knowledge and understanding of operations and business priorities

Skills For Level Help Desk Technician Resume

  • Answering inquiries received at the Help Desk and accurately classifying, prioritizing and recording the service requests
  • Strong understanding of messaging in an Outlook/ Exchange environment, as well as mobile device provisioning using Apple iPhone
  • Experience with installing, configuring, and supporting workstations and all related peripherals (e.g., monitors, printers, smartphones, and laptops)
  • Skilled in identifying, analyzing and resolving problems
  • Knowledge of Microsoft based operating systems / Experience using and troubleshooting Microsoft Office (advantage, not required)
  • Experience implementing, designing, and maintaining Enterprise COTS solution
  • Experience installing and configuring operating systems, networked and local printers, and business applications

List of Typical Responsibilities For a Help Desk Technician Resume

Responsibilities for senior help desk technician resume.

  • Be recognized for excellent people and interpersonal skills and developing relationships
  • Excellent analytical, problem solving, communication skills
  • Excellent communication (verbal and written), time management, and presentation skills
  • Highly motivated and have excellent customer service and communication skills with the ability to interface with all levels of staff
  • Excellent communication, documentation, customer service, and interpersonal skills are required

Responsibilities For Lead Help Desk Technician Resume

  • Strong organizational skills and attention to detail, with the ability to multi-task in a fast-paced environment
  • Experience and skills are required
  • Strong interpersonal skills and a friendly, approachable demeanor
  • Strong time management and interpersonal communications skills
  • Great customer service skills and a positive attitude
  • Verify that suggested solutions effectively resolve the users' problems through verbal or email follow up
  • At least 6 months of strong customer service experience with the desire and ability to provide exceptional customer service to end users

Responsibilities For Junior Help Desk Technician Resume

  • Demonstrated experience interacting with a variety of individuals in a positive, professional manner
  • Directly related experience of directly related experience supporting Help Desk operations
  • Strong work experience in a customer service environment required
  • Excellent telephone etiquette, professionalism and courtesy with a demonstrated commitment to customer service
  • Demonstrated ability to create effective support articles, business correspondence, and job aids
  • AV setup and support skills
  • Effectively communicate oral and written instructions
  • One year experience of Help Desk and/or phone technical support experience

Responsibilities For Assistant Help Desk Technician Resume

  • Communication Skills (Verbal and Written)Respect for the Customer
  • Training in a technical field OR documented IT experience
  • Experience with maintaining an Active Directory environment (adding, changing user accounts, managing folder permissions, etc.)
  • Customer service experience with emphasis on hardware/software troubleshooting, working with a ticketing system
  • Experience with deployment of new workstations, including the imaging of the PC, the configuration of the desk phone, and setting up all necessary equipment
  • Hands-on experience installing and troubleshooting computers/peripherals/monitors/adapters
  • Experience in using active directory, making technical config changes on backend systems without disruption
  • Validate monitoring alerts, create support tickets as required and execute predefined troubleshooting procedures
  • Experience working with ticketing system (ServiceNow)

Responsibilities For Salesforce Help Desk Technician Resume

  • Knowledge and experience working with a Ticketing system
  • Experience using ticketing systems
  • Technical experience using Microsoft Desktop and Server operating systems and applications
  • Demonstrate understanding of Microsoft Server and Workstation operating systems in a domain based environment
  • Experience and understanding the Win PE imaging process
  • Experience troubleshooting and supporting AutoCAD and Revit
  • Experience working with a help desk ticketing system, preferably Service Now
  • Experience with a ticketing system. They use HEAT Microsoft Service management ticketing system

Responsibilities For Help Desk Technician Nd Shift Resume

  • Experience supporting Windows Operating System
  • Knowledge and experience in working within a ticketing system
  • Experience with various operating systems and computing devices
  • Experience installing and configuring
  • Effective 'debrief' and reporting of service calls that require escalation
  • Track inbound and outbound call metrics as required in order to collect customer service delivery metrics necessary for effective capacity planning

Responsibilities For Summer Student, Help Desk Technician Resume

  • Prioritize tasks according to urgency
  • Experience with SLA’s and service call tracking systems, Remedy, Track-IT, etc
  • Experience in using IT systems and relevant software to log incidents raised
  • Experience providing support in a busy, networked environment
  • Demonstrate the ability to communicate orally and in writing and a positive customer service attitude
  • Experience working in a help desk operation
  • Directly related experience supporting Help Desk operations

Responsibilities For Help Desk Technician Vii-information Technology Services Resume

  • Deliver consistent service to all users of differing skill levels and requirements
  • Experience with Windows Operating Systems and Microsoft Office products
  • Hardware (desktops, laptops, and printers), software and networking experience
  • Experience configuring Windows and Mac OS
  • Knowledge of and experience with Windows 8.1 and Windows 10 operating systems and familiarity with Microsoft Office 2013

Responsibilities For Tier, Help Desk Technician Resume

  • The manager is looking for Junior candidates with light experience but that are passionate to learn and grow
  • Experience providing support Windows OS XP,7,8.1,10
  • Experience with handling technical support calls and tickets
  • Experience supporting MS Exchange
  • Strong knowledge of iSeries operations administration, including third-party iSeries software such as Robot, required

Responsibilities For Level Help Desk Technician Resume

  • Experience working within Microsoft network environment
  • Experience with using Citrix, Windows 7 OS
  • Experience performing user management
  • Experience working with Enterprise Web Applications
  • Experience with operating systems used by the branch
  • Proven integrity and ability to handle confidential matters in a professional manner, applying the appropriate level of judgment and maturity
  • Experience in service ticketing systems is recommended
  • Support Thin Clients, servers, peripherals including but not limited to monitors, keyboards, mice, speakers, external drives, scanners, etc. operate correctly
  • Experience with Incident/Help Desk Tracking tool(s)

Related to Help Desk Technician Resume Samples

Help desk agent resume sample, it / help desk resume sample, it help desk technician resume sample, web consultant resume sample, oracle manager resume sample, consultant solution resume sample, resume builder.

ResumeHead

  • Cover Letter

Help Desk Support Resume: Examples and Best Practices

list of skills for help desk resume

A well-crafted Help Desk Support Resume is critical for job seekers who want to land a Help Desk Support job. A Help Desk Support Resume serves as an introduction to the job candidate and provides a snapshot of their experience and qualifications.

A Help Desk Support Resume that is poorly written or lacks information can immediately disqualify a candidate from consideration. Conversely, a well-written and tailored Help Desk Support Resume can set a candidate apart from the competition and increase their chances of getting an interview.

Key Elements of a Help Desk Support Resume

When it comes to creating a help desk support resume, there are some key elements that every candidate should include. These elements will not only showcase your relevant experience and qualifications, but will also make it easier for potential employers to contact you for an interview. In this section, we will discuss the five key elements that should be included in every help desk support resume.

A. Contact Information

The first element of your help desk support resume should be your contact information. Make sure to include your full name, phone number, email address, and physical address. You can also include links to your LinkedIn profile or other professional online profiles. This information should be placed at the top of your resume so that potential employers can easily find it.

B. Summary Statement/Objective Statement

The second element of your help desk support resume should be a brief summary or objective statement. This statement should be one or two sentences that summarize your skills and experience. Make sure to tailor this statement to the job you are applying for. If you are unsure what to include, review the job description and company website for guidance.

C. Relevant Skills and Qualifications

The third element of your help desk support resume should be a list of your relevant skills and qualifications. Make sure to include any software, hardware, or systems that you are proficient in. You should also include any certifications or relevant training that you have completed. This section should be tailored to the job you are applying for so that potential employers can easily see how your skills match their needs.

D. Work Experience

The fourth element of your help desk support resume should be a detailed list of your work experience. Make sure to include the dates of employment, job titles, and key responsibilities. You should also include any accomplishments or positive feedback that you received while on the job. This section should be in reverse chronological order so that potential employers can see your most recent experience first.

E. Education and Certifications

The final element of your help desk support resume should be your education and certifications. Make sure to include the name of the institution, degree or certification earned, and the graduation date. You can also include any relevant coursework or projects. This section should be placed after your work experience section.

A strong help desk support resume should include all of these key elements. By tailoring your resume to the job you are applying for and highlighting your relevant experience and qualifications, you will increase your chances of getting an interview and landing the job.

Best Practices for Writing a Help Desk Support Resume

As a help desk support professional, it’s essential to create a resume that not only highlights your skills and experience but also demonstrates that you’re an excellent candidate for the job. Here are some best practices to follow when writing your help desk support resume:

A. Tailor Your Resume to the Job

Tailor your resume to the specific help desk support position you’re applying to. Read the job posting carefully and ensure that your resume highlights your relevant experience, skills, and education. Include any certifications or credentials that are required for the job.

B. Use Keywords and Phrases from the Job Posting

Use keywords and phrases from the job posting throughout your resume. This will help you stand out from other applicants and show the hiring manager that you have a deep understanding of the position requirements. Make sure to use specific technical terms and industry jargon that are relevant to the job.

C. Highlight Your Achievements and Responsibilities

Highlight your achievements and responsibilities in your previous roles. Be specific about your accomplishments and quantify them whenever possible. For example, if you reduced call wait times, include the percentage by which you reduced them.

D. Keep it Brief and to the Point

Keep your resume brief, concise, and to the point. Help desk support managers are usually very busy and don’t have time to read lengthy resumes. Try to limit your resume to one or two pages, using bullet points to summarize your experience and skills.

E. Use Action Verbs and Quantify Your Achievements

Use action verbs and quantify your achievements throughout your resume. This will help you convey a sense of action and accomplishment in your previous roles. For example, instead of saying “Answered customer calls,” say “Resolved customer issues by answering 50+ calls per day with a 95% customer satisfaction rating.”

Follow these best practices when writing your help desk support resume and stand out from the rest of the applicants. Remember, your resume is your first chance to make an impression, so make it count!

Examples of Help Desk Support Resumes

Sample help desk support resume #1.

Name: John Doe

Summary: 5+ years of experience in providing technical support and troubleshooting to end-users.

  • Experience with Windows and Mac OS
  • Knowledgeable in Microsoft Office Suite and Google Suite
  • Excellent communication and customer service skills
  • Knowledge in network administration
  • Experience in remote desktop support
  • Adept in ticketing systems and knowledge bases

Experience:

  • Technical Support Specialist, XYZ Company (2 years)
  • Provided level 1 and 2 support to end-users for software, hardware and network issues
  • Configured and installed software, hardware, network and peripheral devices for new users
  • Maintained accurate records of service requests and resolutions through a ticketing system
  • Help Desk Analyst, ABC Company (3 years)
  • Resolved technical issues via phone, email or remote access
  • Collaborated with team members to investigate and troubleshoot complex issues
  • Provided first-class customer service to end-users

Bachelor of Science in Computer Science, XYZ University Relevant coursework: Networking fundamentals, Operating Systems, Database Management

Sample Help Desk Support Resume #2

Name: Jane Smith

Summary: 8 years of experience in technical support and problem-solving with a reputation for excellent interpersonal skills.

  • Proficient in Mac and Windows environments
  • Adept in Citrix, Active Directory and Exchange
  • Skilled in remote support
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Proven ability to work effectively both independently and in a team environment

1. Technical Support Engineer, DEF Company (5 years)

  • Resolved technical support requests for software, hardware, network, and server issues
  • Provided new employee onboarding training and support
  • Monitored backups and ensured all servers were up-to-date with software patches

2. Help Desk Manager, GHI Company (3 years)

  • Managed a team of four help desk analysts
  • Provided remote and on-site support to internal and external customers
  • Maintained ticket tracking system and provided monthly reports to management

Sample Help Desk Support Resume #3

Name: Mike Johnson

Summary: Help desk support specialist with over 7 years of experience providing top-notch technical support and customer service to end-users.

  • Proficient in Windows and Mac OS
  • Strong knowledge of Microsoft Office and other software applications
  • Experience with network management and remote desktop support
  • Excellent communication and interpersonal skills
  • Ability to prioritize and work well under pressure

1. Help Desk Support Specialist, XYZ Corporation (4 years)

  • Provided technical support and troubleshooting for software and hardware issues
  • Assisted end-users with account setup, password resets, and system configurations
  • Utilized remote desktop tools to resolve issues efficiently
  • Documented support requests and solutions in the ticketing system
  • Collaborated with cross-functional teams to resolve complex technical problems

2. Technical Support Analyst, ABC Company (3 years)

  • Responded to support tickets and provided timely resolutions to end-user problems
  • Installed, configured, and maintained software and hardware systems
  • Performed system upgrades and patches to ensure optimal performance
  • Assisted in training new team members on support processes and procedures
  • Collaborated with vendors and escalated issues as needed for prompt resolution

Tips for Crafting a Stand-Out Resume Summary

A. Importance of a Strong Resume Summary

The resume summary serves as the first impression on potential employers. It is a brief paragraph located at the top of the page that summarizes your skills, experiences, and accomplishments. A strong resume summary can set you apart from other candidates by highlighting your unique value proposition and attracting the attention of the hiring manager.

A well-crafted resume summary can also give a clear idea of your career goals, your experience, and what you can offer to the company. It’s an opportunity for you to showcase your strengths and highlight how your skills align with the job you are applying for.

B. Examples of Effective Resume Summaries

Customer-oriented Help Desk Support with 5 years of experience providing technical assistance and support to internal and external stakeholders. Proficient in troubleshooting hardware and software issues, managing IT assets and helping end-users with their technical needs. Certifications include CCNA and CompTIA A+.

IT Specialist with a strong background in Tier 1 and 2 support experience. Equipped with excellent communication skills to provide efficient solutions for hardware and software issues. Proficient in MS Office programs, Active Directory, and remote access applications.

Help Desk Technician with over 3 years of experience in providing technical support for internal and external customers. Expertise in proactive system monitoring, hardware and software installation, and server management. Certifications include MCSA and ITIL Foundation.

C. Tips for Writing an Effective Resume Summary

Keep it concise: Your resume summary should be no more than 3-4 sentences long. Focus on highlighting your most relevant skills and experiences.

Tailor it to the job: Read the job description carefully and adjust your summary to emphasize how your skills align with the job requirements.

Highlight your accomplishments: Use strong action verbs to describe your accomplishments and quantify them with specific numbers.

Showcase your skills: Highlight the skills that you bring to the table and how they can add value to the organization.

Use keywords: Incorporate keywords that are relevant to the job description and industry standards. This will help your resume get past the automated tracking systems and noticed by human recruiters.

A strong resume summary can make all the difference in your job search. By focusing on your skills and experiences, tailoring it to the job you are applying for, and using strong action verbs and keywords, you can craft a stand-out resume summary that highlights your unique value and enhances your chances of getting hired.

Common Mistakes to Avoid in Help Desk Support Resumes

When creating a Help Desk Support resume, it is important to avoid common mistakes that can harm your chances of landing an interview. Here are some things to watch out for:

A. Generic Resumes that Lack Details

Avoid creating a generic resume that lacks specific details about your experience and qualifications. Make sure to tailor your resume to the specific job you’re applying for by highlighting relevant skills and accomplishments.

B. Typos and Grammatical Errors

Nothing can destroy your chances of getting an interview faster than typos and grammatical errors. Make sure to proofread your resume carefully for mistakes in spelling, grammar, and punctuation.

C. Including Irrelevant Information

Avoid including information that isn’t relevant to the job you’re applying for. Information about your hobbies or personal interests, for example, may not be important to a potential employer unless they directly relate to the position.

D. Exaggerating Accomplishments and Skills

Exaggerating your accomplishments and skills can be tempting, but it is not a good way to impress potential employers. Stick to the facts and provide concrete examples of your achievements to demonstrate your value as a Help Desk Support professional. Keep your resume concise and avoid using too many words to describe your accomplishments and skills.

Help Desk Support Resume Template and Format

If you’re looking to pursue a career in Help Desk Support, it’s essential to have a well-formatted and professionally crafted resume that stands out from the crowd. The following sections will guide you through the steps required to create a winning Help Desk Support resume.

A. Proper Formatting of a Help Desk Support Resume

A well-structured Help Desk Support resume should be divided into different sections, including:

  • Contact Information
  • Objective Statement
  • Professional Summary
  • Certifications

Technical Skills

  • Professional Experience

These sections should be arranged chronologically, starting with the most recent and ending with the oldest. It’s essential to customize your resume to cater to the specific employer’s needs while highlighting your skills and experience.

B. Recommended Font, Margins, and Spacing

Choosing the right typeface and font size is crucial in making your resume legible and easy to read. It’s recommended to use a standard font, such as Arial, Times New Roman, or Calibri, with a font size between 10pt and 12pt.

When it comes to margins, it’s suggested to set them at 1 inch all around, allowing sufficient white space for readability. Additionally, proper spacing between paragraphs and sections is crucial. Using a single line break or double spacing, depending on your preference, can ensure the reader’s attention.

C. Resume Templates for Help Desk Support Professionals

Thankfully, several Help Desk Support resume templates can serve as a basis for crafting your own. These templates, easily customizable and tailored to your needs, can save you time and make your resume aesthetically pleasing.

While there’s no ‘one size fits all’ approach to resume templates, selecting one that caters to the required skillset, industry, and experience can help you land your dream job. When using a resume template, remember to adjust it to your individual work experience, education, and skillset.

Crafting a winning Help Desk Support resume requires effort, attention to detail, and customization to the specific employer’s needs. Utilizing these best practices of proper formatting, font, margins, and spacing, along with selecting an appropriate resume template, can help set you apart from the crowd and land you a job.

How to Showcase Soft Skills in a Help Desk Support Resume

When it comes to applying for a help desk support role, it’s important to acknowledge the value of soft skills. While technical ability is crucial to the position, possessing soft skills can make all the difference in providing exceptional customer service.

A. Importance of Soft Skills in a Help Desk Support Role

In a help desk support role, you will be the face of the company for many customers. It’s important to have exceptional soft skills to handle difficult customers, diffuse tensions, and offer effective solutions. Soft skills can also assist in creating a positive customer experience, which can lead to repeat business and positive reviews.

B. Examples of Relevant Soft Skills

Some of the essential soft skills you should possess as a help desk support professional include:

  • Communication: Clear and concise communication is key to resolving customer issues. Active listening and adapting your communication style to suit the customer’s needs and personality can also increase their satisfaction levels.
  • Empathy: Being able to identify with your customers’ concerns can help them feel heard and understood. This can result in a positive outcome, even in challenging situations.
  • Time Management: Effectively managing your time and workload can increase your efficiency and the number of customers you’re able to assist.
  • Problem-solving: As a help desk support professional, you will encounter a wide variety of issues. Being able to think critically and offer creative solutions is essential to succeeding in this role.

C. Tips for Highlighting Soft Skills in Your Resume

To showcase your soft skills effectively, consider the following tips:

Utilize the job description: Review the job description and ensure that you include any keywords or phrases that are mentioned. This can demonstrate that you possess these skills and are a strong match for the position.

Use specific examples: Rather than simply stating that you have excellent communication skills, provide examples of instances where you utilized these skills to solve a problem or create a positive customer experience.

Quantify your achievements: If possible, quantify the impact of your soft skills. For example, mention the percentage increase in customer satisfaction ratings following your implementation of a new time management technique.

Emphasize team collaboration: Collaborative skills can be particularly important in a support role. Highlight any instances where you worked with others to provide exceptional customer service.

Showcasing your soft skills as a help desk support professional can strengthen your application and increase your chances of landing your dream job. By utilizing these tips and highlighting your relevant skills, you can stand out as an excellent candidate for the role.

Qualifications and Certifications to Include in Your Help Desk Support Resume

As a help desk support professional, your resume should highlight your qualifications and certifications to demonstrate your expertise in the field. Here are some tips on what to include:

A. Relevant Qualifications for Help Desk Support Professionals

When listing your qualifications, focus on those that are relevant to the help desk support role. These may include:

  • Education: A degree in computer science or a related field can demonstrate your knowledge of IT concepts and technical skills.
  • Relevant experience: If you have prior experience in a help desk or customer service role, highlight the skills you developed that are relevant to the position. This may include strong communication skills, problem-solving abilities, and technical troubleshooting experience.
  • Other training or certifications: If you have completed any training programs or certifications that demonstrate your knowledge of IT software or hardware, be sure to include them.

B. IT Certifications for Help Desk Support Professionals

In addition to your relevant qualifications, you may also want to include any IT certifications that you have earned. Some of the most common certifications for help desk support professionals include:

  • CompTIA A+: This certification covers hardware and software technologies, making it relevant for help desk technicians.
  • ITIL: This certification demonstrates knowledge of IT service management, including service design and delivery, incident management, and problem management.
  • Microsoft Certified Solutions Expert (MCSE): This certification demonstrates expertise with Microsoft technologies, which are commonly used in help desk environments.

C. Tips for Highlighting Your Certifications and Qualifications

When listing your certifications and qualifications, make sure they are prominent and easy to read. To ensure that they stand out:

  • Include them in a separate section of your resume labeled “Certifications” or “Qualifications.”
  • Use bullet points to break up the information and make it easier to read.
  • Focus on those certifications and qualifications that are most relevant to the job you are applying for.
  • Use descriptive, action-oriented language. For example, instead of just listing a certification, describe the skills and knowledge you gained through the training program.

By highlighting your relevant qualifications and certifications in your resume, you can demonstrate to potential employers that you have the skills and expertise needed to succeed as a help desk support professional.

How to Optimize Your Help Desk Support Resume for Applicant Tracking Systems

A. how applicant tracking systems work.

Applicant Tracking Systems (ATS) are software systems that help recruiters and employers manage the recruitment process. These systems can quickly and easily filter through resumes to identify the most qualified candidates based on their skills, experience, and other key factors.

Essentially, the ATS acts as a gatekeeper, screening all of the resumes that come through and only allowing the most qualified applicants to move on to the next stage of the hiring process. It uses algorithms to scan resumes for keywords and phrases that match the job description, as well as other criteria such as work experience, education and certifications obtained.

Without proper optimization for ATS, a Help Desk Support resume may be overlooked despite its overall merit.

B. Best Practices for Optimizing for Applicant Tracking Systems

Here are some tips to help you optimize your Help Desk Support resume for ATS:

Use relevant keywords and phrases. When crafting your Help Desk Support resume, be sure to include key skills, experiences, and certifications that are relevant to the job description. This will help your resume to appear more prominently in an ATS scan.

Follow a clear, easy-to-read format. To make sure that the ATS can easily read your Help Desk Support resume, stick to a clear and easy-to-read format. Use bullet points and section headings to organize your information, and avoid using images or graphics.

Use job-specific titles when describing your experience. Use the exact titles of your previous positions, as listed in the job description. This will help the ATS to recognize your experience and qualifications.

Keep it professional. When designing your Help Desk Support resume, stick to a professional and simple format. Avoid using fancy fonts or graphics, and make sure that your contact information is prominent.

C. Common Mistakes to Avoid in Optimizing for Applicant Tracking Systems

Avoid the following mistakes when optimizing your Help Desk Support resume for ATS:

Using irrelevant keywords: Don’t over-stuff your Help Desk Support resume with irrelevant keywords in an effort to get past an ATS. Your resume should be genuine and relevant to ensure proper scoring.

Submitting an unformatted resume: Avoid submitting a resume with a poorly structured format that cannot be processed by ATS.

Using unconventional design elements: Do not use unconventional design elements such as photos, graphics, icons, or tables which can break formatting.

Failing to review your resume: It is crucial to review your resume before submission to avoid mistakes in formatting, spelling, and grammar as these may compromise your candidacy.

By following these best practices and avoiding common mistakes, you can optimize your Help Desk Support resume for ATS and increase your chances of getting noticed by the employers.

In addition to the relevant soft skills, Help Desk Support professionals are required to have technical knowledge and expertise to provide solutions and assistance to customers. In order to showcase your technical skills, it’s important to create a separate section in your resume highlighting your proficiency in various technical areas. Here are some examples:

Hardware Skills

Help Desk Support professionals must have a thorough understanding of the hardware components of a computer system. This includes knowledge of different types of hardware such as desktops, laptops, printers, and scanners. Additionally, professionals should have expertise in diagnosing hardware issues and providing recommendations for maintenance or replacement.

Software Skills

An important aspect of Help Desk Support is troubleshooting software-related problems. One must have knowledge about operating systems like Windows, Linux, and Mac OS. Additionally, proficiency in software applications such as Microsoft Office and Adobe Suite is a must.

Network and Security Skills

With the increasing usage of cloud technologies and remote work, network and security skills are becoming more and more important. Familiarity with network topology, protocols, and administration is necessary for providing assistance for connecting, configuring, and troubleshooting network and server issues. Knowledge about firewalls, anti-malware software, and data-security measures are also key to addressing the security concerns of customers.

Remote Support Tools

Help Desk Support professionals must be familiar with remote support tools such as Remote Desktop Protocol (RDP), Virtual Private Networks (VPNs), and TeamViewer. These tools enable professionals to provide remote assistance and securely diagnose and troubleshoot customer problems from a distance.

Mobile Devices and Applications

With the shifting trend towards mobile devices, Help Desk Support professionals must also have expertise in providing assistance for mobile devices and applications. Knowledge about smartphone operating systems such as iOS and Android, and proficiency in mobile applications such as email and messaging apps, is a must.

Highlighting your technical skills is an essential aspect of creating an effective Help Desk Support resume. These skills set you apart from other candidates and demonstrate to the employer that you have the required knowledge to troubleshoot and solve customer issues.

Related Articles

  • Project Manager Skills to Boost Your Resume in 2023
  • 30 Interpersonal Skills for Your Resume in 2023
  • Talent Acquisition Recruiter Resume: Samples for 2023
  • Creative Director Resume: Examples and Tips for 2023
  • 10 Network Engineer Resume Samples That Got Hired in 2023

Rate this article

0 / 5. Reviews: 0

More from ResumeHead

list of skills for help desk resume

Resume Builder

  • Resume Experts
  • Search Jobs
  • Search for Talent
  • Employer Branding
  • Outplacement
  • Resume Samples
  • Information Technology

IT / Help Desk Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the it / help desk job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

Resume Builder

  • Phone, email, walk-up, and inbound ticket queue support for incoming employee IT service requests
  • Resolution of first level IT service requests over phone, email, screen sharing and through trouble tickets
  • Assist to maintain IT asset Inventory and Software Inventory
  • Monitor internal system notifications for proactive response, and communication of any outages or system down time
  • Active Directory user administration, password resets and unlocks
  • Support on-boarding and off-boarding of employees into the SONY Enterprise
  • Resolve technical issues with Outlook, Mail, Distribution groups
  • Provides both phone and email support
  • May work with (or have access to) HIPAA privacy classified information
  • Keep track of PC parts that are being deployed in our inventory database
  • Help out Inventory Team to keep track of PC parts that are being deployed. Additional duties as assigned
  • Having own transportation for occasional on-site local to Grand Rapids is a plus
  • Remotely install and configure software
  • Remotely connect and diagnose PC/hardware/Windows problems
  • Utilize troubleshooting techniques in support Work Stations, Networked Printers, Network hub/switches, routers and circuits
  • 5) Utilize troubleshooting techniques in support Work Stations, Networked Printers, Network hub/switches, routers and circuits,
  • 1) Responsible for providing desktop and network support for the Information Technology customer base,
  • Provide desktop and network support for the Information Technology customer base
  • 2) Manage Standard Operating Procedures,
  • 10) Utilize TimeForce tracking tool to accurately record work effort/help tickets
  • 8) Provide professional support to the customer base with the expectation of single call resolution, and
  • Demonstrated ability to communicate effectively and relate well to students, parents, faculty, staff, and others while maintaining appropriate confidentiality
  • Processes approximately 30 to 50 Help desk Requests Tickets a day
  • Reads, classifies, responds to, or re-assigns incoming Help desk Requests to either Technical Services Team or Business Applications Team
  • Remotely connects to end user’s PC to fix problems
  • Acts as Level One Help Desk Support for approximately 3000 users

15 IT / Help Desk resume templates

IT / Help Desk Resume Sample

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, it help desk coordinator resume examples & samples.

  • Responds to, resolves, and/or escalates trouble calls/support requests via telephone, email, fax, Service Desk Ticketing System, or Web
  • Supports the acquisition and inventory of hardware and software
  • Provides technical support and troubleshooting to users
  • Provides occasional on-call support after normal business hours
  • Ability to lift standard PC equipment and peripherals for the purpose of installation/moves/replacements/etc
  • Produces procedure and guideline documentation as requested by the Project Manager
  • Provides timely written reports of work status as requested
  • Develops and manages on-boarding process for external users to include assisting with user account requirements and providing initial login support, and develops and manages the modification and removal process for user accounts to include data migration and deletion upon out-processing
  • Provides guidance on the use and completion of required user access forms for external users
  • Provides User metrics to the Branch on a regular and ad hoc basis
  • Manages local client vulnerability scans and remedies. Liaisons with PMOs to ensure adherence to SSP resolution standards
  • Develops and updates user training materials in regards to client use of software

IT Help Desk Associate Resume Examples & Samples

  • Troubleshooting IT-related issues for a user population of ZS employees and clients using ZS proprietary software via telephone and remote access
  • Bachelor's degree required, Master's degree desirable
  • 1-2 years of relevant experience in customer support, or as a Helpdesk Associate (preferred)
  • A+ certification or Microsoft Certified Systems Administrator
  • Ability to approach problem-solving methodically and analytically
  • Professional appearance and demeanor, with ability to exercise good judgment and discretion
  • Ability to work varied hours, enabling support in a 24/7 environment
  • Ability to travel between offices, primarily within India
  • Preparing new/reimaged computers for employees
  • Identifying, researching and troubleshooting IT issues
  • Answering end users’ questions about systems and applications
  • Implementing new technologies and providing resources to complete IT projects as needed
  • Producing and performing end user training on applications and services as required
  • Documenting processes/procedures for IT staff
  • Logging all customer contact activity in Help Desk System tracking database (Spice Works)
  • Maintaining and supporting wireless devices including Blackberry and iPhones
  • Daily presence in our Teaneck office
  • Excellent computer troubleshooting skills with the ability to effectively diagnose, research and implement solutions to IT problems
  • Extremely hands-on with extensive knowledge of Microsoft Windows 7
  • Exposure to and knowledge of Windows Server 2008 and Microsoft Exchange
  • Experience in Active Directory administration (creating/disabling accounts, etc.)
  • Familiar with network troubleshooting including diagnosing end user connection issues, adding printers, etc
  • Proven ability to take responsibility, think analytically, and work within a team environment
  • Bachelor of Information Technology or related field
  • Travel to domestic & international PRS IN VIVO offices and locations may be required at times
  • Answer incoming client calls on a wired headset at your desk, average 25-40 calls per day
  • Perform initial problem determination by asking client trouble shooting questions
  • Utilize Service Manager to find appropriate Knowledge articles to use
  • Document clients call and steps taken in Service Manager
  • Stay informed, read News Articles and Group Chat feeds
  • Manage Callers time effectively, use escalation guidelines
  • Resolve Call using all available resources to you striving for First Call Resolution or sending a ticket when deemed necessary
  • Manage After call work and Auxiliary time daily 50 minutes or less

Senior Coordinator, IT Help Desk Resume Examples & Samples

  • Exceptional ability to triage, case, resolve and document issues into an IT Service Management System in a high pressure environment
  • Must have excellent analytical, problem solving and troubleshooting skills of hardware, software and IP networking (LAN/WAN/Wireless)
  • Excellent communication and follow up skills; written and verbal
  • Strong customer service background. Requires the ability to communicate technical information to non-technical staff while maintaining composure under pressure. Will be supporting multiple layers of staff within the company
  • Identify and assess root cause of technical trends, identifying opportunities to better serve the user community
  • Prepares documentation and written procedures where needed
  • Execution of tasks and projects as directed by management
  • Point of Sale Support experience highly preferred
  • Incident management software a plus
  • Experience with Account Administration (Active Directory)
  • Knowledge of PCI and SOX guidelines
  • Microsoft Certifications a plus

IT Help Desk-san Juan Resume Examples & Samples

  • Bachelor’s or Associate Degree in Information Technology, Computer Science or a related field
  • Strong Troubleshooting skills
  • Customer oriented mindset (courteous, responsive, proactive, and friendly)
  • PC Support knowledge (hardware and software)
  • Outlook configuration knowledge
  • Extensive Microsoft Office 2003/2010 knowledge
  • Extensive Windows OS knowledge
  • Some programming knowledge
  • Bilingual English/Spanish. Excellent communication skill. Ability to fluently read, write, and have a conversation. Candidate selected will NOT be communicating with External Clients, members or providers in English
  • Sharepoint development knowledge
  • Strong programming knowledge in HTML, VB Script, VBA, batch files
  • Working knowledge of CA7 products, remedy software and other issue reporting systems
  • Database knowledge in SQL, DB2

Senior Manager IT Help Desk Services Resume Examples & Samples

  • Establishes team goals and manages departmental performance
  • Evaluates and implements changes to group functions to maximize operational efficiencies. Provides feedback and training as necessary. Conducts performance reviews and manages personnel issues within the team
  • Develops plans to deliver training on Information Technology Support
  • Participates in budget determination as well as capital asset management
  • Monitors work of the IT Support team who troubleshoots user difficulties relating to hardware, software, networking, and telephony system issues
  • Establishes policies and procedures regarding how problems are identified, diagnosed, resolved, and the steps taken to prevent reoccurrence
  • Manages full life cycle of multiple system projects by preparing project plans, allocating resources, prioritizing projects and tasks, consistently monitoring and reporting project status and timelines, and ensuring adherence to project specifications
  • Recruits, builds, and nurtures a high performance team

IT Help Desk-intern Resume Examples & Samples

  • Working knowledge of IT support and Help Desk functions
  • System, Hardware, and Software proficiency
  • Strong computer skills including proficiency in MS Office (Word, Excel, Powerpoint)
  • Must have good communication skills and be able to communicate technical information to non-technical users

Tier, IT Help Desk Resume Examples & Samples

  • Provide front-line technical support to company business units, service lines, and physical locations
  • Troubleshoot hardware and software issues for PCs, printers, and attached peripherals
  • Deliver professional call resolution
  • Log calls in tracking database
  • Escalate calls to next level when needed
  • Update customers on status calls
  • Associates Degree in IT is preferred, but not required
  • At least one year in a technical support role
  • Experience with technical call resolution including: password resets, connection issues, hardware/software troubleshooting, and printer issues
  • Sufficient knowledge of Microsoft Windows 2000 / XP /Vista operating systems/ Windows 7, including a detailed understanding of networking components
  • Professional attitude
  • Excellent typing skills, at least 30 WPM
  • Passion for learning and making a career in the IT industry
  • Punctual attendance
  • Must be shift flexible, including nights and weekends if necessary
  • Must be able to pass a criminal background check

Enterprise Service Desk-it Help Desk Resume Examples & Samples

  • Security Plus Certification
  • Active security clearance (secret or top secret)
  • Help desk, IT, Networking, cabling, or any related experience is welcomed

Co-op-it Help Desk Student Technician Resume Examples & Samples

  • Must be able to diagnose and repair computer hardware and software malfunctions
  • Assist in supporting important meetings in regards to Conference Room/AV Support
  • Assist in the setup and deployment of cellular equipment
  • Image new computers, and perform data transfers for end users
  • Work in the development and implementation of new areas of the Interactive Intelligence Project
  • Other duties as warranted

IT Help Desk / Service Desk Analyst Resume Examples & Samples

  • Manage Standard Operating Procedures
  • Provide accurate documentation of incidents and problem resolutions
  • Maintain knowledge of Standard Help Desk Operating Procedures
  • Support of applications such as Active Directory
  • Support of operating systems on multiple platforms
  • Provide professional support to the customer base with the expectation of single call resolution
  • Utilize courtesy, good phone skills, good communication skills and good listening skills at all times
  • Utilize TimeForce tracking tool to accurately record work effort/help tickets
  • The chosen candidate will be responsible for the following
  • 3) Provide accurate documentation of incidents and problem resolutions,
  • 4) Maintain knowledge of Standard Help Desk Operating Procedures,
  • 6) Support of applications such as Active Directory,
  • 7) Support of operating systems on multiple platforms,
  • 9) Utilize courtesy, good phone skills, good communication skills and good listening skills at all times
  • Typically requires 2-4 years relevant experience
  • Good understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment

IT Help Desk-multiple Shifts Resume Examples & Samples

  • Field incoming requests to the Store Support Center via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues
  • Document all pertinent end user identification information, including name, store, contact information and nature of problem or issue as well as resolution information
  • Escalate problem, when required, to the appropriately experienced technician
  • Ensure problem has been adequately resolved

IT Help Desk Internship Resume Examples & Samples

  • Field incoming requests to the Helpdesk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues
  • Build rapport and elicit problem details from support center customers
  • Perform post-resolution follow ups to help requests
  • Reinforce SLAs to manage end-user expectations

IT Help Desk Lead / Supervisor Resume Examples & Samples

  • 1) Leadership skills - someone who is a good coach, collaborator, and facilitator
  • 2) Strategic planning skills - ability to ensure team is meeting SLA and daily performance targets
  • 3) Someone who has at least 2 years of service desk management experience (and with that being their primary role in a call center or help desk environment)
  • The ability to successfully work on/oversee multiple projects and issues concurrently is crucial, as are strong coaching, collaboration and facilitation skills. Successful candidates will also possess excellent planning, organizational and project management skills
  • Oversees IT Service Desk management functions, including: ensuring timely and appropriate resolution of reported problems; appropriate logging and documentation of problems; scheduling staff to ensure appropriate coverage level, including after-hours projects as needed; personally providing technical support to computer and system users as required; and acting escalation path for difficult issues
  • Provides leadership to and manages performance of the IT Service and Support staff within the IT Department. Determines prioritization and distribution of assignments and workloads. Ensures IT Service and Support staff maintain an appropriate level of knowledge and skills
  • Serves as an active and engaged participant of the IT Management team. Works constructively with other departmental managers on activities such as departmental planning and budgeting and cross-departmental activities
  • This position requires the ability to articulate, explain and present complex plans to groups of varying technical understanding, and provide customers with consistent, proactive, professional, high quality, customer oriented services
  • This individual must demonstrate a caring customer service attitude, a strong commitment to operational excellence and be able to display behaviors and a commitment to the organization's core values. We value an individual who also brings an impeccable work ethic, is honest and models a high level of integrity

IT Help Desk Operator Resume Examples & Samples

  • Answer staff questions via phone on company supported applications
  • Troubleshoot computer problems, also understand basic networking terminology
  • Advise staff on appropriate action
  • Serve as liaison between staff and the technology department to resolve issues
  • Work one-on-one with staff on application projects
  • Provide recommendations on company application purchases
  • Provide on-the-job training to new department staff members
  • Creates and executes planning and implementation in the delivery of a comprehensive Service Desk unit providing all associated services including the supervision, training, and performance evaluation of three full time support personnel (1 Manager & 2 Technicians), and student interns
  • Oversees overall management and workflow of the Service Desk staff. Ensures appropriate staffing, schedules and reporting
  • Ensures all service support requests and incidents are escalated following appropriate service workflows. Validates the documentation and communication between Service Desk and all related support teams regarding troubleshooting efforts on escalated issues
  • Understands the benefits of IT Service Portfolios and IT Service Catalogs and experience building them
  • Assists in Service Level Agreement (SLA) development and account management. Facilitates the communication to develop Service Level Agreements and documented procedures among the Service Desk and other supported campus entities
  • Update and create documentation for help desk policies and procedures, training, and application support. Creates and monitors the development of training programs for Service Desk staff to improve customer service, computer literacy, and self-sufficiency
  • Conducts operational statistical surveys, substantiates appropriate reporting to drive business decisions, and escalates reports for management review. Identifies opportunities for improvements in process, efficiency and quality
  • Oversees the process and validates request ticket tracking and regular reviews. Facilitates the transfer of request tickets to appropriate support departments if requests are not resolved
  • Serves as functional administrator of the IT Service Management ticketing system. Manages Knowledge Management Articles within the ITSM ticketing system
  • Assists in developing strategic planning for the department and division
  • Assists in management of the division's communications portfolio
  • Function as a liaison during office renovations, and coordinate equipment relocation efforts
  • Facilitate IT equipment procurement, scheduling and deploying equipment upgrades. Responsible for software license tracking and IT asset management
  • Serve as a campus resource for the promotion of supported equipment, software, and services available through the IS&T division
  • Maintain, monitor and configure application software, scripts and utilities, write or edit HTML/XML coding, and maintain supplemental web pages
  • Bachelor's degree in a related field and a minimum of three – five years supervisor experience related to technical support and customer service
  • Experience in successfully tracking and managing a large volume of simultaneous tasks, projects, or requests
  • Extensive troubleshooting abilities on Windows-based and Apple products
  • Experience working with audio/visual technology
  • Experience in an academic setting supporting faculty, staff, student and administrative users
  • Prior experience in a high-volume help desk environment
  • Experience with Heat (Ivanti), Bomgar, O365, SharePoint, InfoBlox, Clearpass, Active Directory, Group Policy and conversant in productivity applications for both Microsoft and Apple products
  • Experience with project management and developing IT Service catalog

Ssllc IT Help Desk Analyst Resume Examples & Samples

  • Education: Bachelors or Equivalent Qualifications and Experience:6-8 years IT experience primarily in Financial Services. 3 - 5 years experience in IT operations support. 3 - 5 years in data analysis and design using SQL or TOAD
  • Ability to capture, organize, analyze and communicate complex information in a concise manner to drive decisions
  • Excellent overall verbal and written communication skills with ability to clearly communicate with stakeholders
  • Demonstrated ability to lead and close IT help desk tickets
  • An analytical mindset with problem-solving skills
  • Familiarity with Pershing would be a plus
  • Technical Qualifications & Skills: Proficient in MS Office (Project, Excel, Access, Word etc.)
  • Experience with database query tool e.g. TOAD, SQL, Oracle IV
  • Exceptional IT platform, database, management skills
  • Financial Services IT Operational skills
  • Adept communication and organizational skills
  • Ability to work within team environment
  • Well organized, detail oriented and exceptional problem solving and follow-through skills

IT Help Desk Level Resume Examples & Samples

  • Assisting in any and all IT issues the company has, this could be as simple as advice on how to print in color all the way up to an end of the world system outage
  • The creation of all user accounts. This includes Windows logins via Active Directory, Mitel phone logins and accounts for all of our additional in-house applications and tools
  • Ensuring all new starters have the necessary hardware to perform their job, testing their login s before they start and ensuring their first day is as smooth as possible. This will involve liaising with suppliers and ensuring we get the best deals on new hardware
  • Providing advice to employees and managers on general IT queries, assisting in formatting of word documents and general excel queries
  • Maintaining an up to date asset database of all users, software, hardware and network resources -The monitoring of our Help-desk System ensuring all new help-desk tickets are picked up quickly, triage and prioritized accordingly

IT Help Desk-grand Rapids Resume Examples & Samples

  • Remotely connects to end user’s PC to fix problems
  • Must be comfortable with Microsoft (MS) Windows XP and 7 operating systems (some 8)
  • Must be work study eligible
  • In-depth understanding of MS Office 2007 products (Word, Excel, Power Point)
  • Must know basics about MS Exchange and Outlook email. Will train on how to setup user account
  • Able to remotely setup printers/scanners
  • Having own transportation for occasional delivers local to Grand Rapids is a plus
  • Exceptional Customer Service and a love for working with people is a must
  • Acts as Level One Help Desk Support for approximately 75 users
  • Reads, classifies, responds to, incoming Helpdesk Requests
  • Remotely connects to end user’s PC to fix problems and desk side support
  • May have additional project research tasks
  • Must be comfortable with Microsoft (MS) Windows 7 operating systems (some 8)
  • Support all volunteers by making them feel needed and appreciated, have them help in specific, actionable way, inspire them with our vision/mission, stay connected by keeping communication channels open both ways and show them how they are making a difference
  • Evaluate new hardware for mission use
  • High School Diploma or GED equivalent
  • Must be enrolled in a minimum of 6 credit hours and meeting the standards of academic progress
  • Experience in office setting preferred but not required
  • Demonstrated ability to work effectively with people of diverse backgrounds and promote a positive working environment, spirit of cooperation and positive reactions to change and conflict resolution
  • Demonstrated excellent interpersonal, communication and presentation skills, both written and oral which transcend diverse audiences
  • This position requires someone who is personable, has great communications skills, pays close attention to the details, and has a lot of patience when dealing with users who have a wide range of PC experience (from very knowledgeable to someone who has never touched a PC)
  • Demonstrated motivational and problem solving capabilities with a high degree of integrity, ethics, and dedication to the mission of the University

IT Help Desk Student Assistant Resume Examples & Samples

  • Basic technical knowledge of Windows and Mac operating systems and applications
  • Basic knowledge of Gmail and Google Apps
  • Ability to troubleshoot hardware, software, and network problems
  • Knowledge of PCC systems and services (MyPima, D2L, etc)
  • Fast learner and self-starter willing to research problems independently
  • Resumeshould be up-to-date and account for and describe all gaps in employment
  • Letter of interest or cover letter should not exceed two pages, and should describe your knowledge, skills, abilities, and experience related to the duties and responsibilities of the position, as well as the strengths you would bring to the assignment. Cover letters/letters of interest are not required to be addressed to a specific person or persons

IT Help Desk Lead Resume Examples & Samples

  • Lead IT Support Teams focused on swift ticket response and escalation as need, with a particular focus on both meeting SLAs and maintaining a high level of actual user satisfaction
  • Work with IT Infrastructure Lead and stakeholders to develop strategies and plans to streamline current IT support processes
  • Ensure cohesion between on-site and off-site support teams
  • Create, update, and maintain current set of work instructions to ensure up-to-date and efficient solutions are presented as resolutions; ensure processes are updated to ensure current work instructions
  • Provide technical leadership in the area of IT Support, including ticket, process, and SLA modernization, enhancements, automation, etc
  • Support operations team regarding ticket escalations for urgent support; Interface with customers when appropriate during events and post-mortem
  • Design and implement support process improvements using ITIL
  • Works closely with business units to identify IT support pain points, using methods that may include risk and business impact assessments
  • Develop and maintain an expert level of knowledge regarding the infrastructure and support landscape of the agency to achieve support modernization and functionality requirements; and
  • Coordinate with Cloud, Modernization, and Infrastructure Leads in the strategic development of technology initiatives to identify infrastructure, product, and system enhancements which may improve help desk reliability, efficiency, and innovation, as well as customer satisfaction
  • Up to 40% interstate travel may be required
  • Bachelor's Degree or higher strongly preferred in Computer Science or a related discipline and typically eight to ten years of experience
  • Considerable experience leading modern and geographically separate support teams
  • Demonstrable experience in significant help desk process, SLA, and user satisfaction improvements
  • Experience with enterprise ticketing systems such as HP Service Manager
  • Significant experience in troubleshooting hybrid cloud environments including Azure, Office 365, etc. AWS a plus
  • Solid troubleshooting experience in Windows client environments
  • Knowledge of ITIL ITSM is strongly preferred
  • Demonstrated experience working in a 24/7 production support environment

Related Job Titles

list of skills for help desk resume

  • Knowledge Base
  • Free Resume Templates
  • Resume Builder
  • Resume Examples
  • Free Resume Review

Looking for an IT Help Desk resume?

[ Click here to directly go to the complete IT help desk resume sample ]

IT help desk is an important part of any organization.

As an IT help desk professional, it is your responsibility to provide technical support to customers and uphold the productivity of an organization.

And in this blog, we have listed all the tricks and tips to help you frame the perfect job-winning IT help desk resume that can get you on the radar of the recruiters.

Before going further, take a look at our IT help desk sample resume to know what an ideal resume should look like:

  • Programming Languages: Java, Python, C#, C++
  • Service Management Software: TOPdesk, ServiceNow, Spiceworks, Jira Service Desk, SolarWinds Service Desk
  • Oversaw 15+ help desk staff members who were tasked with assisting customers remotely, by e-mail or phone, or in-person
  • Played a key role in hiring, scheduling , and providing employee evaluations and feedback
  • Administered repairing, upgrading , and complete configuration of 200+ PCs and related peripherals
  • Performed periodic hardware & software checks to ensure that they are functioning properly; improved quality by 17%
  • Motivated the team members, administered training materials and gave KTs to small or large audiences once a month
  • Trained 150+ non-IT employees on analyzing & repairing minor hardware/software failures to increase efficiency by 15%
  • Performed random audits to ensure that the help desk team of 50+ employees is providing good customer service
  • Increased client satisfaction by 30% through effective communication and problem solving
  • Attended major support calls (~20/day ), 5+ walk-in customers, and 30+ emails daily for Tier 2 & 3 levels technical support
  • Developed, executed, and followed IT operational policies, standards, and work instructions for customer support
  • Installed and updated hardware & software and recommended computer equipment to reduce the overall cost by 18%
  • Designed & performed tests on 15+ applications as per the required standards and ensured data security
  • Documented all software/applications upgrades & modifications and maintained the IT & software Inventory
  • Responded to user's inquiries ( 25+ daily ) regarding computer, email, phone connectivity, software or hardware inquires
  • Answered, evaluated, and prioritized incoming telephone , voicemail, e-mail, and in-person requests for assistance
  • Collaborated with 7+ vendors to troubleshoot issues related to IT equipment, LAN/WAN connectivity, and software
  • Installed and configured computer systems & installed/updated to the latest software/applications for 30+ employees
  • Responded to 15+ customer inquiries in a day, diagnosed the issue and assisted them in troubleshooting challenges
  • Updated, maintained & monitored all aspects of computer networks and resolved network related issues
  • Assisted in resolving technical issues concerning 15+ client's accounts and the company's software infrastructure
  • CompTIA A+ Certified Professional | CompTIA | Apr '17
  • GPA: 4.5/5.0

Here is a brief overview of our 2022 It Help Desk Resume Blog:

  • Unless you are a job hopper or looking for a change in your career, make use of the reverse-chronological format.
  • Create separate sections to highlight your key skills and technical skills in an IT help desk resume skills.
  • If you are a certified professional, make sure that you mention the details in your IT help desk technician resume.

To analyze more about what to put on a resume for IT help desk job, keep reading.

You will also learn how to write a job-winning IT help desk support resume while simultaneously learning:

  • What to put on a resume for IT help desk job that can make you stand out.
  • How to highlight your skills in an IT help desk entry level resume.
  • How to create a keyword optimized IT help desk resume.
  • How to compose a suitable IT help desk resume summary.
  • How to optimize your IT help desk resume skills.

Hiration's Online Resume Builder is here to help you write the perfect IT help desk resume with professional assistance.

Our Online Resume Builder is stocked with a huge library of resume examples and an IT help desk resume template that will make your job application easier and effective!

All you have to do is replace the pre-filled information in our example templates with your details as per the targeted job application requirements.

Follow the given steps and learn how to write an IT help desk resume that will further help you communicate your skills to the recruiters:

Pick the Right IT Help Desk Resume Format

Include distinct sections to organize your it help desk resume, start by framing your it help desk resume header, draft a flawless it help desk professional experience section, provide the details of your education in the it help desk resume, highlight your it help desk resume skills, conclude your it help desk resume with a suitable summary/objective, use hiration’s services to create the perfect it help desk resume.

Here is a list of all the topics that you will learn in this blog:

[ Back to Table of Content ]

The Applicant Tracking System is a reliable software used by most recruiters and employers during the hiring process.

And the right resume format can help you enhance your IT help desk resume in the most effective way and make it easier for the recruiters to recognize your professional expertise.

Pick the most suitable resume format from the most distinct ones described below:

Reverse-Chronological: This is one of the best and the most preferred resume format because your most recent and relevant professional details are highlighted upfront to make it recruiter-friendly. Additionally, it is also ATS-friendly and hence gives you a higher chance to get recognition from the recruiters.

Functional: This format is not the best kind to be used as it is not effective enough to help you rank high on the ATS. But for freshers, job-hoppers, and people looking for a change in their career, this resume format can have its benefits. Try and avoid using it if you have a smooth sailing career trajectory.

Combination: This resume format can be effective for framing your IT help desk resume if you have extensive years of professional experience ranging between 15-20 years. You can highlight both your skills as well as your work experience and describe them in detail.

In case you are not sure about which resume format to use to frame your resume for IT help desk, you can always rely on our resume experts at Hiration.

Here is an opportunity to get your resume reviewed by professionals to make it recruiter friendly and ATS-compliant.

There are two types of resume sections and you need to know exactly which sections to include in your resume that can help you frame a job-winning resume.

The sections listed below are the traditional or standard sections that should be included in your resume at all times:

  • Personal Information
  • Profile Title
  • Summary/Objective
  • Professional Experience

The below-given sections are optional and you can include them whenever required or deemed necessary to add value to your standard sections:

  • Certifications (if any)
  • Additional Information (if any)
  • Awards & Recognitions (if any)

To learn more about resume sections you can go through Hiration's 2022 Guide to adding the right sections in a resume .

Or you can simply go to Hiration’s Online Resume Builder and create an IT help desk support resume that can help you get shortlisted for the job of your dreams.

If you are someone who uses "CV" or "Resume" as your resume header, you have to stop stating the obvious and start saving precious space on your resume.

Your name should be written at the topmost part of your IT help desk resume to maintain its unique identity and make it allow the recruiters to keep an easier track of your resume.

Use the largest font size in the range of 16-20 font size and simply leave a space between your first name and last name.

In case of a middle name, just write the initial of your middle name, add a full stop and place it between your first and the last name.

To get an in-depth knowledge of curating the perfect resume header, you can go through Hiration’s 2022 Guide To Writing The Perfect Resume Header .

Look at the IT help desk resume example illustrating an ideal resume header that we have made with Hiration’s Online Resume Builder :

IT-Help-Desk-Resume-Header

IT Help Desk Resume: Personal Information

Provide the required details to make sure that the recruiters get in touch with you for any likely shortlist.

An ideal personal information section should contain the following:

  • Contact Number: Provide the contact number that you actively use through which the recruiters can easily get in touch with you.
  • Email Address: Provide an email address that has your real name to maintain a professional approach.
  • Current Location: If you are applying for a job abroad, mention your state and country. Else simply mention your current city and state of residence.

Additionally, you can also mention the details of the following as per your discretion:

  • LinkedIn profile link
  • Link to an online portfolio

For more details on this section read Hiration's 2022 Guide to composing your contact information .

Refer to the sample IT help desk resume given below to see what an ideal personal information section looks like in an IT help desk support resume:

IT-Help-Desk-Resume-Personal-Information

Our Online Resume Builder can help you put together an impeccable IT help desk entry level resume.

IT Help Desk Resume: Profile Title

The second-largest text in the range of 14-16 font size should be used to curate your profile title on a resume.

It communicates your current designation, your functional industry, and the level of seniority in your field of work.

If you are tempted to exaggerate your profile title, get rid of the thought because it can only spell doom for your job application.

Be accurate with what you have professionally done and where you stand in your professional podium for the recruiters to recognize your professional status.

An ideal profile title should look like the one shown in our below-given IT help desk sample resume:

IT-Help-Desk-Resume-Profile-Title

Our AI-powered Resume Review Service is available to give your resume an in-depth and constructive analysis within minutes of uploading it on our tool!

Since the professional experience section takes up most of your resume you need to make the best use of this section.

Every relevant work experience or the current job profile that you are holding should be described for the recruiters to easily recognize your professional expertise and raise your chance of being shortlisted for the targeted job profile.

To ensure that you frame an impressive professional experience section, you need to apply the following factors:

STAR Format

  • Frame Points

Bucketing & Bolding

[ Back to Table of Content ] Use the STAR format to describe your work details for the recruiters to easily recognize your potential:

STAR refers to:

  • S: The s ituation, backdrop, or context of your contributions.
  • T: The actual t ask that was assigned to you.
  • A: The strategy you put into a ction to execute the assigned task.
  • R: The r esult or outcome of your action in the form of an achievement figure.

Framing Points

[ Back to Table of Content ] What do employers look for in resume for IT help desk?

Well, the answer is simple!

They simply look for those applicants who are qualified to shoulder the responsibilities of an IT help desk.

Just as simple as the answer is to the question asked, your professional experience statement should be simple and easy to understand too.

Let us look at the two sets of IT help desk resume examples that we have given below for you to understand the effectiveness of framing your points and how it can be easily done.

IT Help Desk Resume Example 1

"As an IT help desk for the XYZ company I was assigned to oversee 10 help desk staff members who were given the task to remotely assist the customers and clients, through e-mail or phone. I also played a key role in the process of scheduling meetings, hiring, and providing evaluations of the employees. I have successfully administered the complete configuration of 150+ personal computers for two different departments by repairing and upgrading. Additionally, I performed periodic hardware or software checks to ensure that they were properly functioning and improve the quality of work by 15%."

IT Help Desk Resume Example 2

Oversaw 10 help desk staff members who were assigned to remotely assist customers, via e-mail or phone Played a key role in the process of scheduling, hiring, and providing evaluations of employees Administered the complete configuration of 150+ PCs for two departments by repairing and upgrading Performed periodic hardware/software checks to ensure the proper functioning and improve 15% work quality

Framing Points: Analysis

From the two IT help desk resume examples illustrated above, we can observe that:

  • Writing a long paragraph to describe your professional roles & responsibilities as an IT help desk does not do justice to your expertise and potential. It is hard to recognize your skills at a glance and most recruiters may not spend enough time going through the whole paragraph.
  • Whereas, framing one-liner bullet points are easier to read and hence the recruiters would easily recognize the positive impact you had on your work. Moreover, one-liner points tend to focus on your main involvements and do not highlight vague points.

In conclusion, you can curate ATS-friendly resumes by using bullet points to frame one-liners and communicate your professional caliber to the recruiters.

[ Back to Table of Content ] Another important factor that can contribute towards enhancing your professional experience section is bucketing and bolding.

To understand why it is so, look at the two IT help desk resume examples give below.

Administered materials for training materials and conducted KTs to both small and large audiences every month Trained 100+ non-IT employees on how to analyze & repair failures of hardware/software Increased 50% client satisfaction through effective communication and problem solving Attended support calls (~30/day) and 40+ emails for Tier 2 & 3 levels technical support Provided customer support as per the IT operational policies and standards to ensure the best service
Training & Customer Satisfaction Administered materials for training materials and conducted KTs to both small and large audiences every month Trained 100+ non-IT employees on how to analyze & repair failures of hardware/software Increased 50% client satisfaction through effective communication and problem solving Client Relationship Management Attended support calls (~30/day) and 40+ emails for Tier 2 & 3 levels technical support Provided customer support as per the IT operational policies and standards to ensure the best service

Bucketing & Bolding: Analysis

  • Framing points in one-liner alone are not enough to get the attention of the recruiters as it does not make the highlights of your points stand out for the recruiters to easily recognize.
  • Whereas applying bucketing and bolding makes it easier for the recruiters to recognize the most significant points without having to read through the whole resume.

In conclusion, you must always list all the similar points under the relevant buckets by creating unique headings. And enhance your framed points to communicate your work experience for the recruiters to easily read and comprehend.

To understand this section in detail and learn how to master it, read Hiration's guide on framing the work experience in your resume .

IT help desk resume sample for Professional Experience

Here is an IT help desk resume sample signifying an ideal professional experience section:

IT-Help-Desk-Resume-Professional-Experience

IT Help Desk Resume Keywords

To make sure that your IT help desk entry level resume ranks high on the ATS, you need to keyword-optimize your resume.

Suitable keywords can be found in the IT help desk job description.

Before you start sending out your resumes to the recruiters, make sure that you compare your job description and the keywords included by the recruiters in the job listing.

Pick the most relevant and significant keywords that highlight your professional skills and list them in your professional experience section and key skills section.

You can also add suitable keywords in your IT help desk resume summary and IT help desk resume skills sections.

Including the right keywords in your resume can raise your chances of ranking high on the ATS and give your better opportunity to end up being recognized by the recruiters who can give you the required shortlist.

Every time you wonder what to put on a resume for IT help desk job, remember that your educational qualification can raise your chances of landing your dream jobs.

Do not skip the education section in your resume, especially if you are writing an IT help desk entry level resume.

The education section of your resume should ideally consist of the following details:

  • Name of the school/university you have attended.
  • Name of the courses you have pursued.
  • The location of your school/university.
  • Enrollment and graduation dates in the month & year format.

We have an exhaustive guide written just for this section on Hiration's 2022 Guide on how to list education on your resume .

Refer to the IT help desk support analyst sample resume showcasing the ideal education section for your resume:

IT-Help-Desk-Resume-Education

IT Help Desk Resume: Certifications

Apart from the details of your educational qualification, you can also add any relevant certifications that validate your eligibility to practice your line of work.

The certification section of your IT help desk support resume should consist of the following details:

  • Certification course name.
  • Name of the institute of affiliation.
  • Location of the institute of affiliation.
  • Enrollment and completion date of the course in the month & year format.

Hiration's 2022 Guide on listing certifications on a resume has more in store for you to get a better understanding of this section.

The below-given sample resume for IT help desk is showcasing what an ideal certifications section for your resume looks like:

IT-Help-Desk-Resume-Certification

Create an impeccable resume with the help of our Online Resume Builder .

It is safe to say that this section can do wonders for your resume and raise your chances of being shortlisted by the recruiters if curated effectively.

Most of the skills that need to be highlighted in this section are ideally present in your professional experience section. So simply scan through your one-liners and pick those skills that have been justified, then list them in this section.

To use this section in your favor and rank high on the ATS, add suitable and relevant keywords that are mentioned in the job description.

Make sure to read Hiration's 2022 Guide on what skills to put on a resume and learn more about curating the perfect skills section.

Here is an IT help desk resume sample showcasing the perfect key skills section:

IT-Help-Desk-Resume-Key-Skills

IT Help Desk Resume Summary

A resume summary is an important feature of a resume that can help you give the recruiters an insight into your resume in just a few lines without wasting their time.

It is most suitable if you compose this section in the end because that way it will be easier for you to decide which points to skip and which points to mention.

Compose an IT help desk resume summary only if you have more than 3 years of work experience to highlight in your resume.

Try to keep it short and precise in 3-5 lines and add suitable keywords

There is more about this section in our Resume Summary Guide so make sure that you go through it to learn how to compose a suitable IT help desk resume summary.

Attached below is an IT help desk resume sample showcasing the ideal resume summary:

IT-Help-Desk-Resume-Summary

In the meanwhile, make resume-writing an effortless affair with Hiration's Online Resume Builder now!

IT Help Desk Resume Objective

Compose an IT help desk resume objective if you are a fresher writing an IT help desk resume entry level or have very less experience to highlight in your resume.

It gives an overview of your resume just as an IT help desk resume summary.

The only difference is that you need to keep professional experience on the sideline and focus on your skills and describe how you can contribute towards the higher goals of an organization.

Read Hiration's 2022 Guide on Resume Objectives to learn more about resume objectives.

Looking for a state-of-the-art resume builder and review services to help you build an impeccable It help desk resume?

Visit our Online Resume Builder and explore the best we have to offer you.

Resume Review & Free Resume Templates

Send us your existing resume to get it reviewed by the resume professionals at Hiration.

Your resume will be reviewed in compliance with the below-mentioned parameters:

  • Compliance with industry norms ** Conversion Scope
  • ATS Compliance
  • Content Relevance
  • Recruiter Friendliness
  • Design Compatibility
  • Global Compatibility
  • Performance Assessment
  • Resume Formatting (font, margins, the order of sections, etc.)

Online Resume Builder for Your Resume

Here is a list of the resources that come with our Online Resume Builder :

  • JD-resume matcher
  • Intuitive text recommendations
  • 100+ pre-filled resume templates
  • 25+ resume designs
  • Full rich-text editor
  • 1-click design change
  • A sharable link
  • LIVE resume Score
  • LIVE resume editor
  • Option to save unlimited resumes

Our Online Resume Builder is here to help you create job-winning resumes.

Key Takeaways

  • Always use the right resume format that best suits the trajectory of your career and the requirements of your job application.
  • Label your resume with your name as the header and provide your contact details along with an accurate profile title.
  • Frame action-oriented one-liner points and apply the bucketing and bolding to make them effective.
  • Make sure that your resume is keyword optimized to rank high on the ATS and raise your chances of being shortlisted by the recruiters.
  • Clearly mention the details of your education and certification to enhance your resume.
  • Create a separate section to highlight your most significant skills.
  • Compose a suitable IT help desk resume summary to give an overview of your resume.

Now that this blog has come to an end, we advice you to make use of all the IT help desk resume examples and IT helpdesk resume samples while writing the best resume.

Go to Hiration resume builder and create a professional resume for yourself. Additionally, reach out to us at [email protected] and you can get 24/7 professional assistance with all your job & career-related queries.

list of skills for help desk resume

Share this blog

Subscribe to Free Resume Writing Blog by Hiration

Get the latest posts delivered right to your inbox

Stay up to date! Get all the latest & greatest posts delivered straight to your inbox

Is Your Resume ATS Friendly To Get Shortlisted?

Upload your resume for a free expert review.

list of skills for help desk resume

  • Resume Writing
  • Resume Examples
  • Cover Letter
  • Remote Work
  • Famous Resumes
  • Try Kickresume

How Many Skills to List on Resume? This Is the Magic Number

  • Julia Mlcuchova , 
  • Updated February 8, 2024 11 min read

Do you know how many skills to list on resume? Since you're currently reading this article, you must've been wondering about this too. 

On one hand, you need to ensure you list enough relevant skills to show hiring managers you can handle the job's responsibilities.

On the other hand, you need to keep the number of listed skills reasonable while not selling yourself too short. Since your resume shouldn't exceed one page , brevity is key. 

In a nutshell, you can include anywhere between 5-15 skills on your resume overall , depending on where you currently are in your career (and your industry). But, there's a "but".

In this article you'll find:

  • Why it's important to include skills on resume;
  • Where to put skills on your resume;
  • How many skills to list on resume;
  • How to know which skills to list;
  • Best skills to include for 7 different job positions.

Table of Contents

Click on a section to skip

What are skills on resume?

Why is it important to include skills on your resume, where to place skills on your resume, how many skills to list on resume, resume hack: skills-based resume, how to know which skills to list on resume in 5 steps, best skills to put on a resume for different job positions.

  •  Key takeaways: How many skills to list on a resume?

Put simply, skills stand for specific abilities and expertise you, as a potential employee, bring to the table.

Nevertheless, skills are not homogeneous and can be further divided into two basic categories:

  • Soft skills
  • Hard skills

Both types of skills are necessary to be considered a well-rounded, and therefore desirable, employee. 

1. Soft skills

Soft skills, also known as transferable skills , are the non-technical skills that relate to how you work and interact with your colleagues, clients, or customers.

For these reasons, soft skills are often referred to as interpersonal skills – and are closely tied to your personal traits (your behaviour, emotional intelligence, your attitude).

Soft skills are increasingly sought after by employers in every industry. A Harvard study shows that more than 80% of success in one's career is determined by their soft skills . 

These are some of the most desired soft skills in an employee according to research : 

  • Communication
  • Willingness to learn
  • Problem-solving
  • Friendliness

2. Hard skills

By comparison, hard skills are very specific, teachable and easy to measure. 

Hard skills are related to technical competencies required in a specific job or industry.

Recruiters often list them directly in job postings to make it clear what technical knowledge of proficiencies you need to be considered for that particular job position. 

You can acquire them through education, training programmes, certifications, or other forms of training.

Hard skills can be further divided into several subcategories, such as:

  • Language proficiencies (CPE, DELF, IELTS, DSH,…)
  • Computer skills (Microsoft Excel, Adobe Photoshop, HTML, Python, …)
  • Finance and accounting skills (QuickBooks, SAP, tax preparation, bookkeeping, …)
  • Marketing and social media skills (SEO, PPC, CMS, …)
  • Trade skills (welding, plumbing, carpentry, …)

If you want to expand your skill set or change careers , these 9 high-income skills can help you find your new calling.

Apart from your previous work experience, the skills section is what most attracts recruiters' attention. This is because your skills serve as the representation of what you can actually do .

In recent years, there's been an interesting development in hiring trends. More and more companies seem to favour skills-first recruiting process over the traditional credentials-based one. 

This means that recruiters no longer consider university degrees or years spend in the workforce as the most telling indicators of a candidate's potential.

Instead, their focus gradually shifts towards, you guessed it, the applicant's skills.

Moreover, showcasing your skills on resume can directly influence how far down the hiring process you'll get . After all, who wants to hire a person who has nothing to contribute to their company?

Fail to list your skills, and your chances at landing a job interview will shrink to smithereens. 

When it comes to marking down your skills, there are 4 ways of how to approach this issue. 

It's important to note that these are NOT mutually exclusive. On the contrary, the best resumes use a combination of all of the following:

  • Dedicated skills section . This is, by far, the most obvious strategy. Create a separate section on your resume under the heading “skills” and simply list all your relevant skills there. For better readability, you can also group your skills under more specific subheadings (language skills, computer skills, coding skills, …).
  • Certifications . When you're trying to fit your resume to one page, every inch of space is precious. If you decide to include a “Certificates” section on your resume, consider if it's necessary to repeat certain skills in the “Skills” section to avoid redundancy. For instance, if you include your CPE under “Certificates”, you don't have to mention English proficiency again in your “Skills”.
  • Skills mentioned in resume summary /objective . If the job posting you're responding to puts extra emphasis on certain skills, consider including those in your resume summary – since the summary sits at the very top of your resume.
  • Skills embedded into work experience . Finally, you can weave your skills into bullet points describing your work experience entries. This is especially fitting if you want to display your soft skills more organically. For example, instead of putting “leadership” under the “Skills” heading, you can mention that you've “Led the successful launch of a new product line while coordinating cross-departmental teams.”

How many skills you list on a resume varies depending on several factors, such as how far along you are into your career journey and the industry you work in . 

That's why, unfortunately, we can't give you any magical one-size-fits-all answer. 

For example, a full-stack web developer is expected to have a greater number of hard skills compared to a PR representative. But, a PR representative must possess a greater number of soft skills than a full-stack web developer.

Furthermore, the number of skills on your resume will naturally evolve together with your career path: 

  • Entry-level position. As a workforce novice, you probably don't have all that many skills yet. We recommend focusing on your core 5-10 skills . If you think this number is too low, don't panic. For entry-level positions, employers look for candidates with only fundamental skills in any given field. The skills you've picked up during your studies , internships, or personal projects will do just fine.  
  • Mid-level position. For a mid-level job, you should list around 8-15 skills on your resume. At this stage in your career, you already have a more defined set of technical hard skills. Plus, you've already developed a solid number of soft skills too.
  • Senior level position. Lastly, for a senior-level position, list no less than 10-15 skills . At the managerial level, your soft skills became the main focus. When curating skills for a senior-level resume, prioritize those that highlight your expertise in leadership, strategic planning, management, complex problem-solving, and industry-specific knowledge. 

If you want to position your skills front and centre, consider switching your traditional chronological resume for a  skills-based resume . 

Unlike chronological resume, skills-based resume places your “skills” section at the very top of the page, forcing the “education” and “work experience” sections to take the back seat. 

This resume format is best suited for those who lack a continuous, long-term work experience in a specialized position . In other words, for fresh graduates , career changers, or those who lack relevant work experience. 

However, if the company you're applying for uses Applicants Tracking System , refrain from using a skills-based format. Some ATSs can't read resume formats other than the traditional one . Consequently, your resume could be discarded without ever reaching the recruiters' eyes. 

Below, you can see what a skills-based resume (also known as functional resume) can look like:

Skills-based resume example

This resume was written by our experienced resume writers specifically for this profession.

Every single resume you send must be tailored to specific job description . This rule applies to your skills too. 

Here is a simple 5-step guide to help you decide which skills to highlight on your resume:

Go back to the job description and read it thoroughly. Focus on sections describing the role, requirements, and responsibilities.

If some of them come up 2 or more times throughout the job posting, take a special note of them. These are the key skills the recruiters are looking for and you should absolutely have them on your resume.

Which of the required skills do you actually have? Certainly, you could lie, but believe us, it's not worth it. Sooner or later, the truth will come out. Recruiters have a way of probing all information on your resume.

Now it's time to decide where to place your skills. Which of them can you incorporate into other resume sections? Do any of them fit in your work experience description? Will you create a separate skill section? And, don't forget to also mention key skills (those reoccurring in your job posting) straight in the resume summary.

This has to do mainly with the use of ATS. These software programmes are designed to scan an applicant's resume and extract information from it in the form of specific keywords . In order to make an ATS-friendly resume , you must word and spell your skills precisely as they appear in the job posting. If not, the ATS may not recognize the presence of the skills on your resume and, as a consequence, will mark them as absent. This may cost you precious points. 

Does your resume list the right skills?

Find out how good your resume really is with our AI Resume Checker.

The number and nature of skills that should feature on your resume changes from profession to profession. 

If you're in a situation where you need a bit of inspiration, this subchapter may be helpful to you. 

Below, you'll find 7 resume samples which were created by real people (with the exception of the first resume) who managed to get hired by companies worldwide . 

1. Project management skills

For project managers , having excellent hard skills specific for the industry of your choice simply isn't enough. 

Still, there are some hard skills that are universally useful for project managers across all industries . Project management methodologies are a good example – methodologies such as: 

  • Critical Chain Management (CCM)

Additionally, all managerial positions require these soft skills:

  • Negotiation
  • Time management

Project management resume example

2. web development skills.

Web developers need a mix of technical skills and interpersonal skills to design, create, and maintain websites and web applications.

These skills can vary depending on the focus area of web development (front-end, back-end, or full-stack). 

Some of the essential hard skills for web developers include:

  • Hypertext Markup Language (HTML)
  • Cascading Style Sheets (CSS)

Web development resume example

This resume sample was contributed by a real person who got hired with Kickresume’s help.

3. Cloud computing skills

Cloud computing skills are increasingly sought after as businesses move their operations to cloud platforms for greater scalability, efficiency, and cost savings.

These skills encompass a broad range of abilities, from understanding cloud service models to managing cloud infrastructure and services. 

Here's an overview of basic cloud computing skills:

  • Infrastructure as a Service (IaaS)
  • Microsoft Azure
  • Google Cloud Platform (GCP)
  • Virtual Private Cloud (VPC)
  • Azure Functions
  • Content Delivery Network (CDN)

Cloud computing resume example

4. data analysis skills.

Data analysts play a pivotal role in processing and interpreting data.

Thanks to them, businesses can make informed decisions, requiring a blend of technical and analytical skills. 

Here's a breakdown of the best skills for data analysts:

  • Visual Studio
  • Machine learning algorithms

Data analysis resume example

5. software engineering skills.

Software engineers are responsible for designing, developing, testing, and maintaining software systems. 

These are the most common required skills for software engineers: 

  • Software Development Life Cycle (SDLC)
  • Knowledge of data structures (e.g., arrays, linked lists, trees, graphs)

Software engineering resume example

6. video editing skills.

Video editing combines technical proficiency with artistic vision.

If you want to start your career as a video editor, we strongly advise you to tap into these video editing skills:

  • Adobe Premiere Pro
  • Final Cut Pro X
  • DaVinci Resolve
  • Avid Media Composer
  • Adobe After Effects

Video editing resume example

7. graphic design skills.

Graphic design is a field that marries creativity with technology, requiring an interplay of artistic ability and technical expertise.

Successful graphic designers can convey messages visually in a way that resonates with their target audience. 

These skills cannot be absent from any graphic designer's arsenal:

  • Creative Suite (Photoshop, Illustrator, InDesign, Figma)
  • Understanding of layout and composition
  • Color theory
  • Photography
  • Image editing
  • Digital illustration

Graphic design resume example

 key takeaways: how many skills to list on a resume .

Depending on your career stage, you should include between 5-15 skills on your resume , balancing both hard and soft skills to present yourself as a well-rounded candidate. 

Based on your career stage, the number of skills on your resume should be as follows:

  • Entry-level position. We recommend focusing on your core 5-10 skills . 
  • Mid-level position. For a mid-level job, you should list around 8-15 skills on your resume. 
  • Senior level position. Lastly, for a senior-level position, list no less than 10-15 skills . 

However, these numbers can change in relation to specific job position and industry requirements. 

When it comes to the question of where to place skills on your resume, you have several options that you can combine:

  • Dedicated skills section. 
  • Skills embedded into work experience.
  • Skills mentioned in resume summary/objective. 
  • Certifications. 
Julia has recently joined Kickresume as a career writer. From helping people with their English to get admitted to the uni of their dreams to advising them on how to succeed in the job market. It would seem that her career is on a steadfast trajectory. Julia holds a degree in Anglophone studies from Metropolitan University in Prague, where she also resides. Apart from creative writing and languages, she takes a keen interest in literature and theatre.

Related Posts

Resume header: what to include, what to skip, & how to format it.

  • 10 min read

The Indian Resume Format: A Short Guide to How to Write a Resume in India (+Example)

Share this article, join our newsletter.

Every month, we’ll send you resume advice, job search tips, career hacks and more in pithy, bite-sized chunks. Sounds good?

COMMENTS

  1. Help Desk Skills: Definition and Examples

    A variety of skills are required for effective problem-solving in a help desk environment, including: Data analysis: Looking at customer data patterns to solve problems is a useful skill when addressing common errors and finding ways to prevent them. Critical thinking: Help desk employees use critical thinking to determine the cause and effect ...

  2. Help Desk Specialist Must-Have Resume Skills and Keywords

    The most common important skills required by employers are Customer Service, Technical, Troubleshooting, Collaboration, Hardware, Information Technology and Ticketing Systems. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a job as a Help Desk Specialist, suggesting that ...

  3. IT Help Desk Technician Must-Have Resume Skills and Keywords

    The most common important skills required by employers are Computer Science, Troubleshooting, Microsoft Windows, MS Office, Detail Oriented, Ticketing Systems and Collaboration. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a job as an IT Help Desk Technician, suggesting ...

  4. Help Desk Resume Sample & Job Description [+Entry Level]

    Now that's transferable! Let's look at some help desk resume examples for an entry-level position in practice: right. Secretarial Assistant. January 2010 - December 2010. Carson Logistics, LLC, New York, NY. Managed and delegated phone and online tickets for clients.

  5. Entry Level Help Desk Resume Example & Essential Skills

    Help desk workers provide technical support to clients by asking questions and troubleshooting to find the source of their problems. To do the job well, they must have great computer skills and people skills.. When you're making a resume for an entry-level help desk position, the key is to highlight your ability to resolve technical issues, work well with others, and constantly update your ...

  6. Help Desk Resume Example (Free Download)

    For example, patience and communication skills complement your technical training. Here's a list of key help desk resume skills: Time management skills. People skills. Adaptability. Attention to detail. Problem-solving skills. Accuracy. Help desk reporting systems.

  7. IT Help Desk Resume—Examples and 25+ Writing Tips

    Expert Hint: A Zendesk study shows the average customer satisfaction score for help desk employees is 95%. If your personal best is below that, consider leaving it off your help desk support resume. 4. Target Your Education Section. You don't need a ton of schooling on a resume for help desk jobs.

  8. 3 Help Desk Resume Examples for 2024

    Here's an example of a summary that can be used on a Help Desk resume. Help Desk Resume Summary Example #1. Help Desk professional with a focus on customer satisfaction. Implemented a new ticketing system that improved response times by 30%.

  9. Help Desk Support Resume Examples for 2024: Templates & Tips

    Take these steps into consideration when creating your help desk support resume: Focus on your skills — Create a thorough skills section with soft and hard skills relevant to the position and match those skills in the job description. Use relevant experiences for your work history — internships, volunteer work and personal projects.

  10. Help Desk Associate Resume Examples and Template for 2024

    4. Provide a list of skills. Help desk associates use both soft and technical skills in their positions. You can add a list of your skills on your resume to show them to the reader. Try to include specific interpersonal abilities and technical skills on your resume. For example, express soft skills like communication, teamwork and organization.

  11. Examples Of Help Desk Resume Skills And How To Improve Them

    To improve help desk skills and IT support knowledge, you can follow these steps: 1. Study your calls. If your workplace allows it, replay recordings of your calls to improve your skills by reviewing help desk tickets. Listening to how you respond to customers can help you spot areas where you can improve.

  12. 5 Help Desk Resume Examples & Guide for 2024

    Help Desk Manager. Service Desk Manager. Technical Support Manager. Use This Example. The customer is king. But as a help desk…. You're the king of customer service. Anyone can pick up the phone or respond to an email, but very few can do so efficiently. Your work extends way beyond solving simple technical problems.

  13. IT Support Resume Examples (+ Help Desk & Technician)

    Create a spreadsheet. In column #1, list all your IT support skills. In column #2, list the IT support skills from the job description. In column #3, add the skills in both lists. Those are the best resume keywords because you can prove them and the company wants them. Include hard skills and soft skills.

  14. 12 Help Desk Specialist Skills: Definition and Examples

    Finally, help desk specialists should focus on developing soft skills. These are skills that are not necessarily related to the technical aspects of the job but are still important for success in the role. Examples of soft skills include time management, organization, and stress management. Help desk specialists who have strong soft skills are ...

  15. 3 Help Desk Resume Examples Built to Work in 2024

    3 Tips for Writing an Entry-Level Help Desk Resume. Highlight academic projects. Showcase relevant coursework and academic projects that demonstrate your technical abilities. For instance, you could mention a group project where you contributed to designing and implementing a help desk ticketing system for your IT class.

  16. IT Help Desk Resume: Examples and Guide [10+ Tips]

    The length of a resume should be a single page for IT help desk jobs. Make sure your resume fills the page, but don't stretch it to two pages. The name of a resume file should be "Name - Job Title - Resume.pdf". Read more: What's the Difference Between a Resume and a Cover Letter. 2.

  17. Help Desk Technician Resume Sample

    Senior Help Desk Technician. 07/2016 - PRESENT. Chicago, IL. Answers help desk calls and manages SalesForce cases for all employees and resolves issues meeting customer satisfaction requirements and within required Service Level Agreement (SLA) parameters. Responsibilities also include supporting Fox's A/V systems and Sales Presentations.

  18. Help Desk Resume: [Sample for Download] and Tips for 2023

    A Help Desk Resume is a document that summarizes a candidate's skills, knowledge, and experience in providing customer support in a technical capacity. The resume should highlight the candidate's skills and experience in addressing customer issues, along with knowledge of hardware and software systems, technical troubleshooting, and communication skills. Importance of Writing a Strong Help ...

  19. Help Desk Support Resume: Examples and Best Practices

    A well-crafted Help Desk Support Resume is critical for job seekers who want to land a Help Desk Support job. A Help Desk Support Resume serves as an introduction to the job candidate and provides a snapshot of their experience and qualifications. A Help Desk Support Resume that is poorly written or lacks information can immediately disqualify a candidate from consideration. Conversely, a well ...

  20. Help Desk Resume: 2022 Guide to Front Desk Resumes [Examples]

    Help Desk Resume Skills [Back to Table of Content] Help desk professionals should understand consumers and their needs while clearly articulating the same for providing user-friendly solutions. Help Desk Resume: Key Skills. Let's look at the following list of help desk resume skills from an IT help desk resume example.

  21. IT Help Desk Resume Examples & Writing tips 2024 (Free Guide)

    Others work in call centers, providing step-by-step practical assistance, or in retail settings where computer products are sold. According to Glassdoor.com, the average salary for IT help desk technicians in the U.S. is $42,169 per year. This is comparable to the $43,454 annual income reported by Payscale.com .

  22. IT / Help Desk Resume Samples

    Provide desktop and network support for the Information Technology customer base. 2) Manage Standard Operating Procedures, 10) Utilize TimeForce tracking tool to accurately record work effort/help tickets. 8) Provide professional support to the customer base with the expectation of single call resolution, and.

  23. IT Help Desk Resume: 2023 Guide with 10+ IT Help Desk Examples

    Build your resume in 10 minutes. Use the power of AI & HR approved resume examples and templates to build professional, interview ready resumes. Make a smooth career transition with our IT Help Desk Resume 2023 Blog. Learn the art of getting shortlisted for the hottest IT jobs today!

  24. How Many Skills to List on Resume? This Is the Magic Number

    Unlike chronological resume, skills-based resume places your "skills" section at the very top of the page, forcing the "education" and "work experience" sections to take the back seat. This resume format is best suited for those who lack a continuous, long-term work experience in a specialized position .

  25. 9 Key Management Skills: How to Show Them on Your Resume

    How to highlight management skills on your resume. (Hint: Show, don't tell.) Management skills can be included in two different sections of your resume. They can be listed in a skills section of your resume. Another, perhaps better, place for skills is in the work or education sections.

  26. In-Demand Community Health Worker Skills to Boost Your Resume in 2024

    Explore in-demand community health worker skills recruiters are looking for and tips for developing in-demand skills that can help support your career path. Read on to discover why cultivating this skill set is essential to meeting your goals. ... Match the skills on your community health worker resume with the skills the employer lists in the ...