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MTN Data Full Troubleshooting Guide: All Issues Resolved

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Do you seem to be having trouble with your MTN data connection? It can be frustrating when you cannot connect, as MTN data is important for staying connected, informed, entertained, and productive online. You may experience a slow connection, no connection, data not showing, and other network problems.

These problems can be inconvenient, especially when using the internet for important tasks. However, there’s no need to worry, as I have created this MTN Data full troubleshooting guide to help you solve any problem you may be having.

Following this guide, you will be able to troubleshoot and fix any MTN data issue and have a fast, secure, and stable internet connection. So let’s get started!

MTN Data Full Troubleshooting Guide

Table of Contents

Why is My MTN Data Not Working?

There are many possible reasons why your MTN data may not be working. Some of the common causes are:

  • Your data plan may have been exhausted or expired. If so, you must buy another day plan to continue browsing.
  • Another reason is that you’re in an area with poor network coverage. You’ll need to move to an area with better coverage for your data to start working again.
  • Your VPN or firewall may be blocking your access to the internet. Turn your VPN services or firewall off, which may help fix the problem.
  • Your device may have the wrong MTN internet settings. Ensure you have the correct internet settings for MTN. Check our article on MTN internet settings for more information.
  • The last possible cause may be an issue with MTN. They may be having a network downtime of performing an upgrade; in this case, you’ll have to wait patiently until MTN services are restored.

How Do I Fix My MTN data?

To fix your MTN data problem, do the following:

Step 1: Check your SIM card and slot to ensure they are properly inserted and functioning. Sometimes the network may just disappear, remove the SIM and reinsert it or put your phone on flight mode and remove it.

Step 2: Ensure your firewall or VPN is not blocking your data connection. Turn them off if you’ve enabled them.

Step 3: Check your Access Point Name (APN) settings to ensure they are correct. 

Step 4: Clear your cache and cookies to eliminate any potential issues with your browser. 

Step 5: Ensure your data plan and account status are current to avoid any service disruptions. 

Step 6: Check network coverage and any potential outages or maintenance in your area. 

If the problem persists, don’t hesitate to contact MTN support for further assistance.

Why is My MTN Data Slow?

Your data may be slow because you’re running low on data or you’ve reached the Data CAP for data plan. Some MTN data bundles have a certain limit you reach and the network becomes slow due to Fair Usage Policy.

Also, you may be in an area with high traffic or network congestions. In this case, you’ll have to move away from that area to increase the connection speed. Finally, it may be due to bad weather or MTN network is having an issue.

How Do I Speed Up My MTN Data?

If you want to improve your MTN data speed, here are some steps you can take:

  • First, try restarting your device. Sometimes this can solve problems and clear out temporary files or errors causing slow internet.
  • Next, close any unused apps or processes running in the background. You can do this by swiping them away from the recent apps menu or using a task manager app. Clearing your app cache can also help speed up your network.
  • Lastly, consider changing your DNS servers. Your DNS servers translate domain names into IP addresses. You can speed up your internet connection by switching to a faster provider like Cloud Flare or Google DNS. Follow the steps below to change your DNS servers:

For Android users:

  • Open the Settings app.
  • Tap on Network & Internet.
  • Tap on Advanced or more Connections
  • Tap on Private DNS.
  • Enter the DNS server address you prefer. For Cloudflare, use 1.1.1.1. For Google DNS, use 8.8.8.8.
  • Tap on Save.

For iOS users:

  • Tap on General.
  • Tap on Network.
  • Tap on DNS.
  • Tap on Add Server.

Why is My MTN Data Not Connecting?

Your MTN data may not be connecting because you’ve run out of data or your data bundle has expired. Also, your device may not be configured to use MTN’s network or settings. If your device has the wrong APN settings, you’ll need to update it.

Another possible reason is that you’re in an area with no or poor network coverage. Maybe MTN has network issues and your  device is affected by a network outage or maintenance.

How Do I Connect to MTN Data?

If you want to connect to MTN data, follow these steps: 

  • Set up your device to use MTN’s network and settings. You can do this by sending SETTINGS to 3888 for free. 
  • Adjust your APN setting to web.gprs.mtnnigeria.net. You can find this setting under Mobile Network or Cellular Data in your device settings. 
  • Choose a data plan that fits your needs and budget. You can activate a data plan by texting the bundle code to 312 or dialing *312#. You can also purchase data through the MyMTN app.
  • Turn on your data and start browsing right away.

Why is My MTN Data Not Showing?

You might be out of coverage, or your device is malfunctioning. Put your phone on flight mode and remove it to see if this fixes the problem. If that doesn’t help, restart your phone, and your data should come up.

You can also try removing your MTN SIM card and reinserting it, which should help. If it doesn’t, test your SIM card on another phone, and if it works, then your smartphone may have an issue. Reset it and see if this fixes the problem.

How Do I See My MTN Data Usage?

To see your MTN data usage, you have two options: on your device or the MyMTN App:

To see your MTN data usage on your device, you can follow these steps:

  • Go to your device settings and tap Mobile Network or Cellular Data.
  • Tap on Data Usage or Cellular Data Usage.
  • You will see a graph or list of your current or previous billing cycle data usage.
  • You can also see your device’s data usage for each app or service.

To see your MTN data usage using the MyMTN app, do the following:

  • Download the MyMTN app from your App Store and log in with your phone number and password.
  • Click the three-dotted icons on the page and click on device Data Usage.
  • You will see a summary of your current or previous billing cycle data usage.
  • You can also see the data usage for each data plan or bundle you have subscribed to.

How Do I Reset My MTN Data Settings?

To reset your MTN data settings, follow the steps below:

  • Open the Settings app on your phone.
  • Tap on Network & Internet and choose “Mobile Network.”
  • Tap on the name of your MTN network.
  • Tap “Advanced.”
  • Tap on “Reset to Default.”

How Do I Troubleshoot MTN Data Problems?

If you’re experiencing data issues with your MTN Data, try the following tips to troubleshoot the problem:

  • Begin by checking your data balance to ensure that you have sufficient data. 
  • It’s also important to ensure that you’re in an area with strong network coverage. You can also try to restart your phone. 
  • Reset your network settings and adjust your APN settings. This may also help to resolve the issue. Follow the tips mentioned earlier in this article to reset your network.

If the problem persists, contact MTN customer support for additional assistance.

How Do I Get a Refund for My MTN Data?

You can request a refund for unused data by contacting MTN customer support. Once you get through to an agent, tell them your request and if you’re eligible for a refund, your account will be refunded after the request has been processed.

How Do I Contact MTN Customer Support for Data Problems?

You can contact MTN customer support by phone if you call 300. You can also contact MTN customer support through their website or social media channels.

How Do I Check My MTN Data Settings?

You can check your MTN data settings by going to your phone’s settings and selecting “Network & Internet” then “Mobile network” select “MTN.” You will see a list of your data settings, including your APN, proxy, and DNS settings.

How Do I Change My MTN Data Settings?

You can change your MTN data settings by going to your phone’s settings and selecting “Network & Internet”. Tap “Mobile network” and select “MTN.”

You can then change your MTN data settings to any of your choices.

How Do I Restart My MTN Data?

You can restart your MTN data by going to your phone’s settings and selecting “Network & Internet” > “Mobile network” > “MTN.

Then, tap on the “Turn OFF/ON” button. Once you turn it OFF, wait a few seconds, then turn it back ON. Go ahead and continue using your data.

How Do I Refresh My MTN Data?

You can refresh your MTN data by going to your phone’s settings and selecting “Network & Internet” > “Mobile network” > “MTN.”

Then, toggle the “Mobile data” switch to the ON position.

How Do I Enable MTN Data?

You can enable MTN data by going to your phone’s settings and selecting “Network & Internet” > “Mobile network” > “MTN.”

How Do I Disable MTN Data?

You can turn off your MTN data by going to your phone’s settings and selecting “Network & Internet” > “Mobile network” > “MTN.”

Then, toggle the “Mobile data” switch to the OFF position.

Why Is My MTN Data Being Used Even When I’m Not Using It?

Your MTN data might be being used even when you’re not using it due to the following reasons:

  • One possibility is that you have an app running in the background and using your data.
  • Another possibility is that your phone has a virus or malware that uses your data without your knowledge.
  • Maybe you shared your data plan with a friend or family member. Maybe you turned on Hotspot, and someone is connected to your data and using it without your knowledge.

If you’re unsure why your MTN data is being used, contact MTN customer support for help.

How Do I Stop My MTN Data from Being Used in the Background?

You can stop your MTN data from being used in the background by going to your phone’s settings and selecting “Apps & notifications,” tapping “See all apps.”

Then, select the app that you want to stop from using data in the background and toggle the “Background data” switch to the off position. 

There’s an option to turn off “Background App Refresh” for all apps. Use that option to stop all your apps from using your data in the background.

How Do I Block Certain Apps from Using My MTN Data?

You can block certain apps from using your MTN data by going to your phone’s settings and selecting “Apps & notifications,” select “See all apps.”

Then, select the app that you want to block from using data and toggle the “Allow background data” switch to the off position.

How Do I Check For MTN Data Network Problems?

You can check MTN data network problems by visiting their social media channels. MTN will typically post updates about network problems on their social media channels.

They usually send text messages when carrying out a network upgrade or when they have a network downtime.

How Do I Know if My MTN Data is Blocked?

You can know if your MTN data is blocked by trying to access the internet using your phone’s data connection. If you cannot, and you’ve tried every tip in this article, but the issue persists, your data may be blocked.

If that’s the case, you can call the MTN customer support team for help.

I hope this full MTN data troubleshooting guide has helped you solve any MTN data problem you may be having. By following this guide, you should be able to enjoy a fast, reliable, and secure internet experience on your mobile device using MTN data.

If you have any questions or you’re still having issues, don’t hesitate to contact the MTN customer service center for further assistance. Hit the share button if this guide has been helpful.

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11 Possible Fixes to Solve the "Mobile Network Not Available" Error on Android

Last Updated: November 28, 2023 Fact Checked

Common Fixes

Advanced solutions.

This article was written by Luigi Oppido and by wikiHow staff writer, Darlene Antonelli, MA . Luigi Oppido is the Owner and Operator of Pleasure Point Computers in Santa Cruz, California. Luigi has over 25 years of experience in general computer repair, data recovery, virus removal, and upgrades. He is also the host of the Computer Man Show! broadcasted on KSQD covering central California for over two years. There are 12 references cited in this article, which can be found at the bottom of the page. This article has been fact-checked, ensuring the accuracy of any cited facts and confirming the authority of its sources. This article has been viewed 302,027 times.

Are you getting a "Mobile network not available" error on your Android phone? Don't worry because there are a few simple tricks you can try to solve this! This wikiHow article lists a few different tricks that you can use to fix the "Mobile network not available" error.

Things You Should Know

  • There are a variety of reasons why you'd get the "Mobile network not available" error including glitches in your settings, tower service, or billing issues.
  • The easiest, fastest, and most reliable fix is to turn on and off Airplane Mode on your Android and then restart it.
  • Take out, clean, and reinsert your SIM card to refresh that connection.

Step 1 Toggle Airplane Mode.

  • Go to Settings > Network & internet/Connection & sharing > Airplane Mode and tap the switch to toggle it on and off again. You can also swipe down from the top of your screen and tap the airplane icon. [2] X Research source

Step 2 Restart your Android.

  • To restart your phone , press and hold the Volume Down and Power button for about 10-20 seconds or until your phone shuts down (the screen will be black). Let go of those buttons, and you should see the Android logo as your phone restarts.
  • Tip: Sometimes, turning your phone off rather than just restarting can do the trick. A restart will sometimes hold onto old info while a turn off/turn on will give the phone an actual full refresh.

Step 3 Remove and clean the SIM (if you have one).

  • To remove your SIM card , turn off your phone, then use a small, pointy tool, like an unbent paperclip, to eject your SIM tray. After the tray is ejected, gently remove your SIM card, and clean it (wipe down the metallic surface with a disinfectant wipe or a cotton swab dipped in rubbing alcohol). Reinsert it and turn your phone back on. [5] X Research source
  • If your SIM looks really dirty or grimy, you may need to replace it .

Step 4 Update your software.

  • Updating is easy! Simply go to Settings > Software Update/About Phone > Download and Install . You phone will restart to apply the update. [7] X Research source
  • To make sure that you get the update, connect to Wi-Fi instead of using mobile data, which gives you the error.

Step 5 Turn off Data roaming.

  • To turn Data roaming off , go to Settings > Network & internet/Connections > Mobile Networks > Roaming and tap the switch to toggle it off. [8] X Research source

Step 6 Move to a different location.

  • To reset your network settings , go to Settings > System/General management > Reset > Reset WiFi, mobile & Bluetooth/Reset network settings > Reset settings . Your phone will restart with network settings reset to default. Try connecting to the internet again or making a phone call to see if you get the "Mobile network not available" error.

Step 2 Switch mobile network operators (not available on some devices).

  • To switch mobile network operators, go to Settings > Connections > Mobile networks > Network operators > Automatic or Manual . If you're already on Automatic, pick Manual. If you're currently on Manual, pick Automatic.

Step 3 Change network types.

  • To change network types, dial *#*#4636#*#* and a new menu will appear. Tap Phone information > Run Ping Test and after you get that information, tap Set preferred network type and select either GSM, LTE, or LTE/UMTS options. If you still get the error, you can change which network type you're using. If none of them work for you, change it back to the default.

Step 4 Factory reset.

  • You should first make a backup of your current Android's settings and files. To create a back up, go to Settings > Accounts & Backup > Back up Data > Back up now .
  • To reset, go to Settings > General management > Reset > Factory data reset > Reset . Enter your PIN if prompted. [12] X Research source

Step 5 Contact your service provider.

Expert Q&A

You Might Also Like

Activate a Double Tap Screen

  • ↑ https://support.apple.com/en-us/HT204234
  • ↑ https://support.google.com/pixelphone/answer/12639358?hl=en#zippy=%2Cturn-airplane-mode-on-or-off
  • ↑ https://support.google.com/googleplay/answer/2651367?hl=en#zippy=%2Cfix-mobile-data-problems
  • ↑ https://support.apple.com/en-us/HT201415
  • ↑ https://support.apple.com/en-us/HT201337
  • ↑ https://support.apple.com/en-us/HT204204
  • ↑ https://support.google.com/android/answer/7680439?hl=en
  • ↑ https://support.apple.com/en-us/HT201643
  • ↑ https://support.google.com/pixelphone/answer/2926415?hl=en
  • ↑ https://support.apple.com/guide/iphone/return-iphone-settings-to-their-defaults-iphea1c2fe48/ios
  • ↑ https://support.google.com/android/answer/6088915?hl=en
  • ↑ https://support.apple.com/en-us/HT201274

About This Article

Luigi Oppido

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No Internet Connection? How to Troubleshoot Internet Issues

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It’s incredibly frustrating when your internet isn’t working. Whether you’re hooked up to Wi-Fi but without internet access or you’re having trouble with a wired Ethernet connection, we’ll show you the quickest methods to identify the problem and get back online.

When it comes to internet troubleshooting, you can either methodically work your way through the troubleshooting steps or just start trying fixes until something works. While methodical troubleshooting is better for getting to the bottom of an issue once and for all, sometimes you just need to get back online ASAP. We’ll start with our top five internet quick fixes and then walk you through a more thorough troubleshooting process if you’re still having issues.

Top 5 quick fixes for internet issues

  • Is it your internet signal or your Wi-Fi?
  • Connected to Wi-Fi but no internet access

Wi-Fi troubleshooting

Advanced troubleshooting.

  • Complete list of internet fixes

1. Restart your modem and router or internet gateway (modem/router combo) An equipment restart is the golden rule of internet troubleshooting. This should always be your first step; it’s simple, easy, and incredibly effective. See instructions.

2. Check your wires and cables Loose or damaged cables can cause a wide range of internet issues. Sometimes the fix is as simple as tightening a connection, other times you may need to replace a cable or require the help of a broadband technician. See instructions.

3. Move your router to a better spot If you’re using the internet over Wi-Fi, router placement is crucial. Sometimes moving your router just a few feet or changing the angle of the antennae can make a world of difference. See instructions.

4. Test a different website or online activity The problem may be with the app, service, or website you’re trying to access. If only one website or service is acting up, your connection is probably fine.

5. Check for an outage If the problem is on your internet provider’s end, you can’t do anything to fix it. Make sure to check for outages before getting too deep into your troubleshooting efforts. See instructions. 

Internet still down?

It’s time to dig a bit deeper with our troubleshooting guide.

First, we’ll help you diagnose whether you have an internet signal issue or a problem with your Wi-Fi . Once you’ve discovered which type of problem you have, continue to either the internet signal troubleshooting section or the Wi-Fi troubleshooting section . If you’re still stumped, use our advanced troubleshooting section for particularly tricky circumstances.

Lastly, you can jump straight to our complete list of internet fixes and try each one until you’re back online.

Is the problem with your internet signal or your Wi-Fi?

Internet signal issues have different fixes than Wi-Fi issues—so, it’s important to find out which you’re dealing with. Examples of internet signal issues include problems with the signal coming from your ISP, modem issues, and issues with the wiring in and around your home. Wi-Fi issues are problems with your router’s wireless signal, such as interference from obstructions, too much distance between the router and devices, or interference from other networks and electronics.

You can tell an internet signal issue from a Wi-Fi issue with a few key troubleshooting steps.

Check the lights on your equipment

Nearly all modems, routers, and internet gateways have LED status lights. Your equipment may also have just one led light, in which case, the light’s behavior or color is often used to signal different statuses. ISPs usually provide a guide to interpreting the behavior of their rental equipment. If you purchased your own equipment, consult the manual.

Either way, the LED status lights on your equipment are very helpful for quickly diagnosing network problems.

Check the internet signal light

The light for an internet connection is on your modem and is usually labeled WAN, Internet, or with a globe icon, and you can tell the internet is on if the light (usually white or green) is solid.

If the light is red or not on at all, you have an internet signal problem as your modem isn’t successfully connecting to the internet. If this is you, skip ahead to our internet signal troubleshooting section .

Check the Wi-Fi light

The WiFi light(s) will be on your router or somewhere below the internet connection light if you have a modem/router combo unit. Labels for Wi-Fi lights vary but usually will read “2.4G” and “5G,” “WLAN,” or “Wireless.” These lights should be on and are usually blinking. If the Wi-Fi light(s) are off or red, your router isn’t broadcasting a signal. Skip to the Wi-Fi troubleshooting section to begin troubleshooting.

If the equipment lights aren’t revealing your internet issue, read on for the next steps.

A lot of internet issues can be remedied quickly by simply restarting your modem and router. It’s an easy fix that’s always worth a shot.

To restart your modem and router, unplug the power cable for 10 seconds and plug it back in. The equipment will take a few minutes to reboot.

Try using an Ethernet cable to test your connection

If you’re on Wi-Fi, try plugging your computer directly into your router with an Ethernet cable. This is the tried and true way to differentiate signal issues from Wi-Fi issues. Connect the Ethernet cable to the port on your computer, and plug the other end into one of the LAN ports on your router (these are usually yellow). Connecting the computer directly to the single port on a modem bypasses essential security measures built into the router. You need to connect to a router or modem/router combo unit to remain protected online.

If your internet comes back when you use a wired Ethernet connection, then you have a Wi-Fi problem; continue to our Wi-Fi troubleshooting section . If you still don’t have internet, the problem is likely bigger than your Wi-Fi, but it might still just be your device. Try accessing the web on a different device. If you still can’t get online, move on to our internet signal troubleshooting section to solve the problem.

Check for an internet outage

It could be that you’re not the only one whose internet is down. You can find information about internet outages on the website Down Detector , or you can contact your internet service provider (ISP) to investigate.

The site or service you’re trying to access could also be down. Try a few different websites. If they load properly, the original website you went to could be down for all visitors. (You can confirm this by typing in the URL at downforeveryoneorjustme.com .)

If the internet is down in your area, you may be able to use your cell phone as a mobile Wi-Fi hotspot to get online. You can also go outside in search of a public Wi-Fi hotspot to connect to. Take a look at our Wi-Fi hotspot guide for more details.

Wi-Fi connected but no internet?

If you’re connected to your Wi-Fi but still don’t have internet access, there’s probably something wrong with your internet signal. The same is true if you’re unable to access the internet using a wired connection. Try these fixes first.

Restart your modem, router, and device

Restarting your modem and router should be the first thing you do when encountering an internet signal issue. Don’t skip this step! This is almost always what tech support will ask you to try first, as it often solves the problem.

To restart your equipment, unplug the power cable for 60 seconds and plug it back in. The equipment will take a few minutes to reboot. It’s also a good idea to restart the device you’re using.

Check your cables and wires

Wires and cables often become loose or damaged from repeated stress. The cable feeding the internet to your modem is either a coaxial cable (the same used for cable TV), an Ethernet cable, or a phone cable. The best way to troubleshoot cables is to swap them all out, if you have extras.

Otherwise, make sure to connect these cables to both the modem and your wall outlet. Ethernet and phone cables should click when they are fully inserted into a socket. Coaxial cables should be screwed on snugly.

Also, check for damage. See if the cable looks torn or perhaps chewed by a pet. Ethernet and phone cables are especially prone to damage, as the copper wires inside are very thin.

Ethernet cables aren’t all the same, and it’s important to get the right type of Ethernet cable for the job. See our Ethernet cable article to make sure you have the right one.

When should you contact your provider?

It’s a good idea to try some basic troubleshooting before contacting your provider. Restarting your modem and checking wires will likely be the first things tech support asks you to do anyway. But if you can’t solve the problem on your own, it’s time to contact your provider for a little help.

If your ISP isn’t experiencing an outage, it can run a diagnostic on your modem to see if it’s properly communicating with the network. They may discover many possible issues, including a low signal level, device registration issues, obsolete equipment (even if you rent it from the ISP), or a glitch in the system. You may have just forgotten to pay your internet bill.

Most large ISPs also have online/chat support options through their websites and apps, if you’d rather not sit on the phone.

If you’re still having issues after trying these common fixes, move on to our advanced troubleshooting section further down the page.

Fed up with internet problems? Check out your other options.

Enter your zip code below to see all the internet providers available in your area.

You’ve figured out something’s wrong with your Wi-Fi. Wi-Fi gets tricky. It’s radio waves being broadcast by your router and a number of things can interfere with those waves. Try these common fixes first.

Restart your router

This fix works so often that it’s always worth trying first. The process is the same as restarting a modem: unplug the router or gateway, wait 60 seconds, and plug it back in. It will take several minutes to reboot.

Switch Wi-Fi bands (2.4 GHz and 5 GHz)

Your router likely transmits Wi-Fi over two frequency bands: 2.4 GHz and 5 GHz. Try switching from the frequency band you’re on to the other. This helps you avoid temporary interference while also resetting the connection between your device and router. It’s a common convention for the 5 GHz network to have a “5G” label following the network name (i.e., “Jane’s Wi-Fi [5G]). The 2.4 GHz band is commonly labeled with your network name (i.e. “Jane’s Wi-Fi) without a frequency label.

Each frequency band has its strengths and weaknesses. Basically, 5 GHz Wi-Fi is faster but doesn’t travel as far. 2.4 GHz Wi-Fi travels farther but is slower than 5 GHz and more susceptible to radio interference. So, if you’re far from the router try the 2.4 GHz, and if you need more speed and are within range, give the 5 GHz a try.

Test your Wi-Fi on different devices

If you’re on your laptop, use your phone or tablet to see if you can get online over the same Wi-Fi connection. If it connects on one device but not the other, then you know that your internet Wi-Fi is fine and it’s the disconnected device that’s having the problem.

Try a different Ethernet cable

If you have a spare Ethernet cable, swap it out with the one currently plugged into your modem and router and see if it makes a difference. Cables don’t last forever, and it could be that your current Ethernet cable has kicked the bucket and needs to be replaced.

Need a recommendation on a good replacement cable? This Cat-6 Ethernet cable is fast, sturdy, and affordable. You could also check out our article on the best Ethernet cables to learn more.

Amazon.com Price (as of 10/21/2021 10:15 MST). See full disclaimer .

Improve the position of your device and/or router

For router placement, the key factors to consider are distance, elevation, and obstructions. So, when picking a spot for your router, choose somewhere central and elevated relative to your devices. Furthermore, do your best to avoid placing the router near any electronic devices (especially microwaves) or any disruptive surfaces.

Wi-Fi radio waves get weaker the farther they travel. You want to have your device well within your router’s broadcast range. The Wi-Fi signal meter on your device helps you judge the strength of the current Wi-Fi signal.

It’s also important to place the router as high as possible. The router’s signal broadcast isn’t a straight line to your device. The signal shines out like light from a bulb, creating a dome of Wi-Fi. A higher router means a wider broadcast and better coverage of your home.

Certain obstructions and devices can also interfere with Wi-Fi signals. Wi-Fi can easily pass through wood and drywall, but tile, metal, concrete, and especially water are known to interfere with Wi-Fi signals. Microwaves, baby monitors, and cordless phones are also Wi-Fi killers when they’re running.

See our article on where to place your router to learn more about finding that perfect spot for your Wi-Fi machine.

If none of those quick fixes did the trick, there’s still plenty of things to try. Keep in mind that your problem may have more than one cause. That’s why we recommend going through the above steps first, as they are the most common fixes for internet issues.

Below are some of the rarer internet issues. These can be tough to diagnose, so it’s best to just try each one out until something works.

Run the internet troubleshooter (for Windows)

If you’re on Windows, run the built-in troubleshooter program to see if your computer can fix the issue for you. For Windows 10, click to Start > Settings > Update & Security > Troubleshoot, and then select the troubleshooter for Internet Connections.

Run Apple Diagnostics or Apple Hardware Test (for macOS)

Most Mac computers have a built-in diagnostic program that will scan your computer for issues, including problems with Wi-Fi. It’s called Apple Diagnostics on models from 2013 and later and Apple Hardware Test on models from 2012 with at least OS X 10.8.4.

To run Apple Diagnostics, disconnect any Ethernet cables and external drives, hit restart, and hold down the D key as the computer reboots. Pick a language, and then the diagnostic will launch automatically.

You can launch the Apple Hardware Test in a similar way. The only difference is that you should press Return or the right arrow button when the screen for the test appears as your computer is restarting and you’re given the prompt to choose a language.

Clear your DNS cache

The DNS cache is a digital log your browser uses as a shortcut to quickly load web pages you’ve visited before. But your cache can create technical issues if there’s a glitch or online malware has inserted uninvited URLs into your cache.

Here’s how to clear your cache on different devices:

Go to the Command Prompt by doing one of these things:

Option 1: Type “cmd” into the search bar

Option 2: Find the Command Prompt shortcut in the Windows System folder

Option 3: Type “cmd” into the Run window.

Once you’re in the Command Prompt, type in “ipconfig /flushdns.” Hit Enter to flush the cache.

Run the Terminal app. You can find it one of these ways:

Option 1: Open Terminal in the Utilities folder.

Option 2: Search “Terminal” using the Spotlight function.

In the Terminal app, enter the command to flush your cache. The command you’ll type can be slightly different depending on your Mac operating system (OS):

Yosemite and after: sudo killall -HUP mDNSResponder

Yosemite 10.10–10.10.3: sudo discoveryutil mdnsflushcache

Mavericks, Mountain Lion, Lion: sudo killall -HUP mDNSResponder

Snow Leopard: sudo dscacheutil -flushcache

You’ll be prompted to enter in the administrator password for your account. Then your cache is flushed—and hopefully any glitches with it.

Smartphones

On an iPhone or Apple device, there are two easy ways to clear your DNS cache:

Option 1: Switch on and then switch off Airplane Mode.

Option 2: Restart your device.

For Android devices, here’s how you clear your DNS cache:

Step 1: Type “chrome://net-internals/#dns” into the URL bar in Chrome.

Step 2: Tap the DNS menu.

Step 3: Click Clear Host Cache.

After you’ve cleared your cache, test your connection to see if it’s back online.

Is your connection as fast as you need?

You can always download our speed test app to see if your internet speeds match those offered on your monthly internet plan.

how can i fix my mtn network problem

You can always take our speed test to see if your internet speeds match those offered on your monthly internet plan.

how can i fix my mtn network problem

Scan for viruses and malware

Run a scan to see if malware or a virus is on your computer. Malicious programs can use up a lot of your bandwidth or block your internet connection entirely. McAfee , Norton , and Bitdefender all make quality antivirus software.

Switch off your antivirus software

We definitely recommend keeping antivirus software activated on your computer. However, misconfigured antivirus protections can sometimes interfere with your internet connection, so try turning off your antivirus software or firewall to see if the internet comes back.

Use a different Wi-Fi channel

This is especially important for those living in apartments and other living situations where there are multiple routers in the same area. Routers automatically select a frequency channel on which to broadcast your Wi-Fi. If there are other devices and routers nearby, these channels can become overcrowded.

To assess the best channel for your home, you’ll need to use a Wi-Fi channel analyzer. There are many free Android apps (iOS doesn’t allow it, unfortunately) that can do this. The channel analyzer will tell you what channels are being heavily used. Once you find a relatively open channel, change the channel in your router’s settings. See our article on how to log in to your router if you need some help with this.

See what’s on your Wi-Fi network

There may be a device on your Wi-Fi network that’s hogging the bandwidth or creating other connectivity problems. Your router might also limit how many devices can be connected at once, and it could be kicking devices off the network as a result.

To find out what’s on your network, log in to your router’s interface (use your cell phone if you can’t get Wi-Fi on your computer or connect via Ethernet) and look for a list labeled with a term like “DHCP clients,” “connected devices,” or “attached devices.” Usually, the name of the devices being used are included on the list (example: “Peter’s iPhone,” “Rebecca’s Macbook,” or “Computer 1”).

You can then figure out who’s using the Wi-Fi and ask everyone in your household if they’re doing anything that’s taking up too much internet speed.

Many routers let you kick devices off the Wi-Fi, so go ahead and give a user the boot if you don’t know them or they’re causing problems. You can also change the Wi-Fi password so they can’t get back on.

Internet running slow?

If you’re experiencing repeated slowdowns and outages, you may have an internet plan that’s too slow. Take our “How much speed do I need?” test to see if you’re paying for enough internet bandwidth to deliver the goods.

how can i fix my mtn network problem

Make sure you have a working IP address

There’s a chance your computer is having trouble configuring a valid IP address. Your computer needs a unique IP to get on the internet, but you won’t be able to get online if multiple devices are assigned the same IP or if something has prevented your computer from assigning one. It’s not a particularly common issue, but it can happen—especially if you have multiple routers on the same home network.

To ensure you have a valid IP address, use the instructions in our article on how to find your IP address .

Force open the network’s login page (for public Wi-Fi)

Hotels, airports, and cafes often provide free internet—usually, all you have to do is open your browser and sign on to the public Wi-Fi network through a login screen. But what if that login page refuses to load?

You can force open the login page by typing one of these codes into your browser’s address bar:

  • 192.168.1.1
  • http://localhost

Get fiber internet

Fiber internet is by far the fastest and most reliable internet you can get. So if you can get a fiber internet package for your home, we highly recommend you go for it, since it will vastly reduce the chance of annoying slowdowns and service outages that are more common on other internet connection types.

You can get speeds of anywhere from 100 Mbps to 1,000 Mbps on a fiber connection, giving you ample bandwidth to cover a range of activities and tasks while also supporting many other users on your Wi-Fi. Prices range from $35 per month to $100 per month.

Fiber isn’t available everywhere, unfortunately. But if you frequently have problems with your connection, it could be worth looking into some kind of upgrade or switching providers.

Enter your zip code to see what other internet options are in your area. It may be worth switching internet providers if you experience frequent technical glitches.

Upgrade your equipment

You may experience connection issues if you have outdated equipment that doesn’t match the latest wireless standards: 802.11ac (Wi-Fi 5) or 802.11ax (Wi-Fi 6). You’ll also want to ensure that your modem supports DOCSIS 3.0 protocol or newer (for cable internet).

You may have issues with an older router, computer, or other Wi-Fi device that doesn’t adhere to recent wireless standards. In that case, you may want to invest in a new router. Or your computer may need a new wireless adapter (a device that lets you connect to a Wi-Fi network).

Here’s how to check the wireless standard of your computer:

Step 1: Hold down Option while clicking on the Apple menu in the top left of the screen, then select System Information.

Step 2: Scroll down to Network, click Wi-Fi in the drop-down menu, and look for the readout for Supported PHY Modes. This will tell you what wireless standard your computer is outfitted for.

Step 1: Right-click on the Start menu button and then click the command for Device Manager. (Or type “Device Manager” into the search bar in the Start menu—either way works.)

Step 2: Once you’re in Device Manager, click on the menu titled Network adapters and look for the listing of your wireless adapter and the wireless standard it’s set to.

Reset your equipment to factory settings

If you’ve tried everything else to no avail, it may be time to reset your router or gateway to its factory settings. This is a pretty big step because it will restore the router/gateway to the way it was when you first pulled it out of the box, wiping the slate clean.

Resetting your router will erase your password and issue a default one (which you will then want to change for security reasons). It will also erase any memory of custom features or guest networks you’ve set up through the router, and it will kick off all the devices that were signed onto the network.

Getting everything back up and running again will take a chunk of time out of your day, so this is worth trying only if you have no other options.

Anyway, here’s how you do it. Use a safety pin or paperclip to push the button hidden in the tiny hole at the back of the router. Hold it down for a few moments until the status lights go out and begin to reset.

Even if your internet is working fine, there are always ways to make your Wi-Fi connection even better. Take a look at our tips on how to improve your Wi-Fi bandwidth .

Reset your computer’s network settings (a.k.a. the nuclear option)

If all else fails, it’s time to reset your computer’s network entirely. This changes everything back to default settings. It’s not the most convenient option, but it could be the fix you need to start from scratch and erase the Wi-Fi bugs once and for all.

Keep in mind that this isn’t like turning off the computer and turning it back on. In the same way that resetting your router restores that equipment to factory settings, restoring your network totally wipes out your computer’s Wi-Fi settings, bringing it back to how it was when you were just setting it up for the first time.

Your computer will forget your network settings, including your Wi-Fi network’s name, passwords, and VPN settings. Do this only as a last resort. Make sure you save your passwords and other necessary info before doing the reset.

OK, then. Ready? Alright, here’s how to do it:

How to reset your Wi-Fi network on Mac

Step 1: Click Apple menu > System Preferences > Network.

Step 2: Click on Wi-Fi in the drop-down menu on the left of the screen

Step 3: Hit the minus (-) button to remove it. Then add it again by clicking the plus button (+) and selecting Wi-Fi in the Interface options.

Step 4: Hit Apply and close out of the Network settings.

How to reset your Wi-Fi network on Windows

Step 1: Click to Windows Settings > Network & Internet > Status.

Step 2: Hit the Network reset button.

Step 3: Hit Reset now to confirm.

Step 4: Hit Yes to confirm once again. (This is just for Windows 10. For previous Windows operating systems, see Microsoft’s Support page .)

Step 5: Restart your computer and follow the prompts for Windows to guide you through setting up your new home network. Good luck!

Complete list of fixes if your internet is not working

If you’d rather skip the troubleshooting and just start trying things, have at it. Here are all our internet fixes in a simple list.

1. Restart your equipment

To restart your modem and router or gateway, unplug the power cable and wait 60 seconds before plugging it back in. It will take a few minutes to reboot. Restart your device as well.

2. Connect with an Ethernet cable

Connecting via Ethernet will rule out issues with your Wi-Fi network. If you can get online via Ethernet, there’s something interfering with your Wi-Fi. This fix gets you back online right away, and then you can use our Wi-Fi troubleshooting section to fix the issue.

3. Check for an internet outage

The internet may be down in your area. You can use a site like downdetector.com to see if anyone else is having connection issues in your area. Many ISPs also have outage alerts via their websites and apps. Of course, you could always just call your ISP to find out if there’s an outage.

4. Try using a different device

See if you can get a connection on a different device. The device you’re using might not be connected properly to your router.

5. Check your wires and cables

Your cables and wires could be loose or damaged. Coaxial cables should be screwed on snugly and phone and Ethernet cables should be fully inserted into the sockets. While you’re at it, look for signs of damage in the form of kinks, hard twisting, excessive tension, even chew marks from pets.

You could also try just swapping out cables if you have extras. Start with the Ethernet cable that connects your modem to your router. The copper lines inside the cable or in the connectors could have become severed without any obvious visible signs of damage. The springy clip on the connector could also have worn out, in which case the slightest nudge of the cable could cause your internet to go in and out.

6. Run your computer’s internet troubleshooter

Something may be amiss within your computer’s operating system. Both Mac and PC computers have troubleshooters built into their OS that can solve the problem for you. If you need help, see our instructions on using your computer’s troubleshooter .

7. Reposition your router/gateway

Your router’s placement can make or break your home’s Wi-Fi coverage. The key things to remember when choosing a location are elevation, distance, and obstructions. Elevate your router to provide a wider coverage area. Choose a central location to cover your home as completely as possible. Lastly, be mindful of obstructions like metal, tile, concrete, and water that can hamper Wi-Fi signals.

Alternatively, you could try moving your device closer to your router—somewhere with a clear line of sight to avoid obstructions. See our article on router placement for more information.

8. Update everything

Obviously, you’ll need internet access to update your OS, system firmware, and network software. To do so, you may need to use your mobile phone as a Wi-Fi hotspot, seek out a public Wi-Fi hotspot, or hop on a friend or family member’s internet connection.

It’s important to keep the OS and applications on your devices updated. Be especially mindful of OS updates, firmware updates (particularly network and wireless adapter updates), and antivirus application updates.

9. Ensure your equipment isn’t obsolete

You may be using an obsolete modem, router, or gateway—even if you rent your equipment from your ISP. The provider will usually notify you if you’re renting obsolete equipment, but it’s easy to overlook this alert.

Ensure your modem supports the DOCSIS 3.0 protocol or newer (for cable internet). Your router and device should support the Wi-Fi 5 wireless standard or newer.

The firmware on your equipment is usually updated automatically by the ISP.

10. Check your modem’s signal level

The signal from your ISP to your modem needs to be above a certain strength threshold to function properly. Low signal to the modem could easily result in a slow or completely dead internet connection.

It used to be that only a broadband technician with an expensive meter could tell your signal strength, but now, many routers and even some ISP apps will give you a signal reading. You can also call your ISP to run a diagnostic on your modem. If you have low signal strength to your modem, you probably need a technician to come out and repair the problem.

11. Contact your ISP

Your ISP can help you diagnose connection problems by running a diagnostic on your equipment. Customer service can find and solve all kinds of problems over the phone or through chat support. It’s certainly worth a try. If your issue can’t be solved over the phone, you can set up an appointment with a technician just in case you can’t fix the issue yourself.

12. Turn off your antivirus software

This isn’t something we recommend lightly, but it could do the trick. Turning off your antivirus software makes your system more vulnerable to malicious software and cyber attacks. Still, your antivirus software is a major link between your device and the internet. The possibility of an issue here is often worth exploring after exhausting the likely causes.

If you are able to get online after deactivating your antivirus software, we recommend you either turn it back on and get in touch with your antivirus software’s technical support team or replace the software immediately before browsing the web unprotected.

13. Reset your equipment to factory settings

Resetting your modem and router or gateway reverts all settings to the factory defaults. The most important thing to remember here is that your passwords and networks will all be erased. You’ll have to reset your network name and password and reconnect all your devices.

Additionally, the login credentials used to access and change your equipment’s settings will also switch back to the default username and password (usually printed on a sticker attached to the equipment). This is different from your Wi-Fi name and password. If you don’t know your equipment’s default login credentials, you should call your equipment’s manufacturer or ISP (for rented equipment) before attempting this step. You could end up completely locked out otherwise.

See our instructions above to learn how to reset your equipment.

14. Make sure you have a working IP address

There’s a chance that your computer is having trouble configuring a valid IP address. Your computer needs a unique IP to get on the internet, but you won’t be able to get online if multiple devices are assigned the same IP or if something has prevented your computer from assigning one. It’s not a particularly common issue, but it can happen—especially if you have multiple routers on the same home network.

See our instructions above to learn how to check for a valid IP address on Windows and Mac.

15. Reset your computer’s network settings

Resetting your network settings is similar to resetting your equipment. Your computer’s network settings will revert to their factory defaults, and you’ll need to re-enter your network information again.

See our instructions above to learn how to reset your computer’s network settings.

Still can’t get good Wi-Fi? It may be time to switch internet providers. Type in your zip code to see if you can find a more reliable ISP in your area.

Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon.com at the time of purchase will apply to the purchase of this product. HighSpeedInternet.com utilizes paid Amazon links.

CERTAIN CONTENT THAT APPEARS ON THIS SITE COMES FROM AMAZON. THIS CONTENT IS PROVIDED ‘AS IS’ AND IS SUBJECT TO CHANGE OR REMOVAL AT ANY TIME.

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Author - Austin Aguirre

Austin worked as a broadband technician installing and troubleshooting countless home internet networks for some of the largest ISPs in the U.S. He became a freelance writer in 2020 specializing in software guides. After graduating with a BS in technical communication from Arizona State University, he joined the team at HighSpeedInternet.com where he focuses on home network improvement and troubleshooting.

Editor - Rebecca Lee Armstrong

Rebecca Lee Armstrong has more than six years of experience writing about tech and the internet, with a specialty in hands-on testing. She started writing tech product and service reviews while finishing her BFA in creative writing at the University of Evansville and has found her niche writing about home networking, routers, and internet access at HighSpeedInternet.com. Her work has also been featured on Top Ten Reviews, MacSources, Windows Central, Android Central, Best Company, TechnoFAQ, and iMore.

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Why Is My Modem Not Working?

Troubleshooting tips and fixes for common issues

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Before asking, “Why is my modem not working?” you should make sure your modem, not your router , is the underlying cause of your Wi-Fi problems. Once you've done that, you're ready to fix a modem that won't connect to the internet.

Causes of Modem Not Connecting to Internet

There could be several reasons why you can't connect to the internet , but here are some common issues relating to the modem:

  • Loose power or coax connections
  • Damaged Ethernet cable connections
  • Miscommunication with the router
  • Overheating
  • Outdated firmware or equipment

Before you start troubleshooting the modem, try connecting to your Wi-Fi network on another device. If you can, then the problem lies with your device. If you can't connect to your Wi-Fi network at all, then the problem likely lies with your router, not your modem . In such cases, your focus should be on fixing your Wi-Fi network .

If you can connect to your network, but you still don't have internet access, then there's likely something wrong with your modem.

How to Fix a Modem That Won't Connect to the Internet

Try these fixes in order, checking along the way to see if the problem is solved before moving on to the next step.

Check the lights on your modem. The lights on the side of your modem can tell you whether or not your modem is connected to your router and the internet. If none of the lights on your modem are glowing, then your modem isn't turn on, so you should check the power cable.

Check the power supply and coax cables. Examine all of the cables on your modem to make sure there are no loose or frayed connections. If the lights on the modem flicker when you move the power cable, it's probably time for a new power adapter. Likewise, if the connection pin for the coax cable (the large, round cable that connects to the wall) is bent, you need to replace it.

Reboot your router and modem . Refreshing the device can clear out temporary technical hiccups that inevitably happen from time to time. If you're going to reboot the modem, you should reboot the router as well.

Rebooting is different than resetting . Rebooting just shuts down the modem and turns it back on.

Check your Ethernet cables . An Ethernet cable connects your modem and router. If you have a spare, switch them out to make sure there's not a problem with the physical connection.

Disconnect all connected devices. If you have many devices connected to your network (smart home devices, multiple computers, etc.), your modem could be overwhelmed. Disconnect all devices, reboot the modem, then reconnect your devices. If the internet starts working but then stops at a certain point, the modem might be at its limit, so you should talk to your ISP about an upgrade.

Plug your computer into your modem. If your PC has an Ethernet port , you can directly connect it to the modem. If you can use the internet, then the modem is fine, and the problem lies with your device or router.

Keep your modem cool. If your modem keeps resetting , it could be overheating. Keep it 6 inches away from other devices, and make sure the air vents are clear of dust. Don't keep it near a heater or in a humid environment.

Update your modem and router's firmware . Your ISP usually handles software upgrades for your modem, but if you use a router-modem combo, check for router firmware updates to ensure you have the latest security patches and bug fixes.

Change the Wi-Fi channel . If you have a router/modem combo unit, it could be assigning too many devices to one Wi-Fi channel. If possible, manually divide your devices between the two channels, choosing the best wireless channel for each device (not all devices can connect to 5 GHz).

Reset your router/modem to default settings . Look for a small hole on your modem's underside and use a straightened paperclip to press the small reset button inside. Restoring the router to its factory defaults will clear any problems with your router's settings, but it will also remove all passwords, custom DNS settings, and firewalls you've configured.

Contact your internet service provider (ISP) . Your ISP can tell you if there's an outage in your area and check for problems on their end. If they can't resolve the issue, they can point you in the right direction.

Buy a new modem. If you're not renting a modem from your ISP, the modem you're using might not support the latest wireless standards . Or, you could have more devices connected than your modem can handle. Check with your ISP for the recommended modem specs for your internet plan.

A modem is used to directly access the internet. A router is used to connect multiple devices to a Wi-Fi network. Unlike a modem, a router can't directly connect to the internet.

The lights on your modem can have different meanings depending on the model being used or your internet service provider. But, generally, green can mean an active internet connection; blue can mean a firmware update in progress; orange can mean your modem is in the process of establishing a connection; red can mean your device is overheating or there's no connection; white can mean your device is on or it's pairing with another device.

Find your default gateway IP address and navigate to it in a web browser. If you've never accessed your modem's settings before, there's a default username and password you can use to log in, depending on your device's manufacturer.

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11 Ways to Fix Connection Problem or Invalid MMI Code

Are you facing a connection problem or seeing an 'Invalid MMI Code' error on your smartphone? You're not alone. These issues can be frustrating and may disrupt your ability to make calls or access certain services on your device.

In this guide, we'll explore what causes these problems and provide you with step-by-step solutions to get your phone back on track. Whether you're a tech-savvy user or just looking for a quick fix, we've got you covered. Let's dive in and resolve these connectivity issues together.

What is an MMI Code?

An MMI ( Man-Machine Interface ) code, also known as a USSD ( Unstructured Supplementary Service Data ) code, is a sequence of numbers and symbols that you can dial on your mobile phone to access specific functions or services provided by your mobile carrier.

These codes are often initiated by dialing a special character like "*" or "#," followed by the code and ending with another special character

Common reason behind 'Connection Problem or Invalid MMI Code' Errors"

The " Connection problem or invalid MMI code " error message typically occurs on mobile phones when there is an issue with the dialing of USSD (Unstructured Supplementary Service Data) codes. This error can be caused by various factors, including :

Quick Answer

Network Issues : Temporary network connectivity problems can prevent the phone from communicating with the carrier's servers, leading to this error. Incorrect MMI Code : If you've entered an MMI code incorrectly, it will result in the "Connection problem or invalid MMI code" message. Out-of-Service Area : If you're in an area with poor or no network coverage, you may encounter this error. Carrier Restrictions: Some carriers restrict access to certain MMI codes, and attempting to use them can trigger this error. SIM Card Issues : A damaged or improperly inserted SIM card can cause problems with USSD code execution.

How To Fix Connection Problem Or Invalid MMI Code

1. third-party app.

The best option, to begin with, is disabling some third-party apps. T here are a lot of users who have found a solution by deleting an app that may have been causing the MMI code error.

How can I be sure whether a third-party app is responsible for the connection problem or invalid MMI code? It's pretty simple. All you have to do is boot your Android device into Safe mode.

What is Safe Mode?

Safe mode on a device is very similar to a computer’s safe mode. In safe mode, the device does not load any third-party a pps, only pre-installed ones.

How to Enter Safe Mode

To enter safe mode and to find out if there’s a culprit app that may be interfering with the network operation of your phone, kindly follow the instruction below:

  • Press and hold the Power button on your device till you see the Power menu > Tap Power Off
  • Press and hold the Power and Volume Down buttons at the same time to turn the device on.
  • Once the Samsung logo appears on the screen, you can let go of the power button. Ensure you keep holding the Volume Down Button
  • Safe Mode will now appear at the bottom left of the screen.

How to Exit Safe Mode (3 Ways):

  • Press and hold the Power button for at least 6 seconds , then tap Restart.
  • Press and hold the Power + Volume Down buttons for at least 5 seconds
  • Swipe down from the top of the screen to access the Notification Panel, then tap on "Safe mode is on" To disable and restart

how can i fix my mtn network problem

Now it’s time to test.

  • Enter the Prefix code within the dialer and see if it works eg “ *135#
  • If it works, then there is an app causing the Invalid MMI Code error on your Android phone.
  • Reboot your phone and remove any recently installed apps.

2. Prefix code

Another simple and effective way to fix a connection problem or invalid MMI code on an Android phone is to add a comma at the end of the Prefix code.

For example:

  • If your Prefix code is *2904*7# then adding the comma at the end would do just the trick, which will look like *2904*7#,
  • You can use the + symbol after * like *+2904*7#

The comma will force the operation to execute. This will overlook any error that's in the way.

3. The I nformation mode

This method requires you to enter device information mode, activate Radio to Turn on IMS over SMS, and fix the connection problem or invalid MMI code error.

Enter information mode :

  • Dial *#*#4636#*#* in the dialer
  • Navigate to Device/Phone Information
  • Click on "Run Ping Test "
  • Then, tap on "Turn Off Radio."
  • Next, click on "Turn on SMS over IMS."

4. Reset Network Settings

Try resetting the network settings on your Android device. The process is simple. However, after performing this, you will have to adjust the options, add Wi-Fi passwords, pair the phone with Bluetooth devices, etc. To reset your network settings:

  • Go to Settings
  • Tap General Management.
  • Select Reset
  • Tap Reset network settings.

how can i fix my mtn network problem

5. Reset All Settings

  • Tap Reset settings.

6. Network Operator

The next step to try would be to choose the network operator . Follow a few simple steps:

  • Navigate to Settings
  • Tap on Wireless & Networks Or Connections
  • Select Mobile Networks
  • Select Network Mode
  • Tap on Search Now
  • Then choose your network.

7. Set Network Mode to Auto

Follow these steps:

  • Go to Wireless & Networks Or Connections.
  • You will get a pop-up menu with the different options you can choose from. Ensure that you select the first option that says 4G/3G/2G (auto connect).

how can i fix my mtn network problem

8. Update APN Settings

Consider updating your APN Settings . Under Wireless and Networks or Connection

  • Tap Connections.
  • Tap Mobile Networks
  • Select Access Point Names
  • Tap More (3 dots)
  • Tap Reset to Default.
  • Then enter the new APN Settings.

Read this guide: Updated APN Settings For AT&T, Verizon, T-Mobile, Sprint ( +4 More)

9. Activate SIM Card

To enable your SIM card , Navigate to:

  • Tap Connection.
  • SIM card manager > Tap one or both of the switches for the SIM or USIM cards to activate them.

10. Perform a Software Update

Navigate to:

  • Scroll down to the extreme bottom
  • Select Software Update
  • Please wait for it to reboot and complete the update

how can i fix my mtn network problem

11. Call your carrier

Consider calling your wireless carrier. Ask them if there is an issue with the carrier network. Otherwise, ask them for a SIM card replacement.

  • Ensure you have an active mobile data plan with your wireless carrier.

If you encounter any issues or have further questions, please don't hesitate to reach out – we're here to assist you in any way we can.

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Think you know what the top scam of 2023 was? Take a guess

Facebook

Every day people report to the FTC the scams they spot. Every year, the FTC shares the information we collect in a data book which tells a story about the top scams people tell us about – so we can all spot and avoid them.

The Data Book tells us that people lost $10 billion to scams in 2023. That’s $1 billion more than 2022 and the highest ever in reported losses to the FTC – even though the number of reports (2.6 million) was about the same as last year. One in four people reported losing money to scams, with a median loss of $500 per person. And email was the #1 contact method for scammers this year, especially when scammers pretended to be a business or government agency to steal money.

Here are other takeaways for 2023:

  • Imposter scams. Imposter scams remained the top fraud category, with reported losses of $2.7 billion. These scams include people pretending to be your bank’s fraud department, the government, a relative in distress, a well-known business, or a technical support expert.
  • Investment scams . While investment-related scams were the fourth most-reported fraud category, losses in this category grew. People reported median losses of $7.7K – up from $5K in 2022.
  • Social media scams . Scams starting on social media accounted for the highest total losses at $1.4 billion – an increase of 250 million from 2022. But scams that started by a phone call caused the highest per-person loss ($1,480 average loss).
  • Payment methods . How did scammers prefer that people pay? With bank transfers and payments, which accounted for the highest losses ($1.86 billion). Cryptocurrency is a close second ($1.41 billion reported in losses).
  • Losses by age . Of people who reported their age, younger adults (20-29) reported losing money more often than older adults (70+). However, when older adults lost money, they lost the most.

Check out the graphic for the top scams of 2023. Read the 2023 Data Book for more details and to learn what happened in your state.

A scammy snapshot of 2023

Want to protect yourself, your loved ones, and your communities from scams? Go to ReportFraud.ftc.gov to report fraud. Reports like yours help law enforcement take action with education and enforcement. By reporting what you see and experience, you can help protect your community.

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The purpose of this blog and its comments section is to inform readers about Federal Trade Commission activity, and share information to help them avoid, report, and recover from fraud, scams, and bad business practices. Your thoughts, ideas, and concerns are welcome, and we encourage comments. But keep in mind, this is a moderated blog. We review all comments before they are posted, and we won’t post comments that don’t comply with our commenting policy. We expect commenters to treat each other and the blog writers with respect.

  • We won’t post off-topic comments, repeated identical comments, or comments that include sales pitches or promotions.
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  • We won’t post threats, defamatory statements, or suggestions or encouragement of illegal activity.
  • We won’t post comments that include personal information, like Social Security numbers, account numbers, home addresses, and email addresses. To file a detailed report about a scam, go to ReportFraud.ftc.gov.

We don't edit comments to remove objectionable content, so please ensure that your comment contains none of the above. The comments posted on this blog become part of the public domain. To protect your privacy and the privacy of other people, please do not include personal information. Opinions in comments that appear in this blog belong to the individuals who expressed them. They do not belong to or represent views of the Federal Trade Commission.

Thank you for sharing information that I was not aware of. When people take pleasure in being deceitful! You can no longer trust in laws (especially) or your own family. The more J know the more I am aware of protecting myself and helping others as well!!

I think Congress should pass a bill to penalize the scammers.

In reply to I think Congress should pass… by Hi Nguyen

Thoroughly agree with Nguyen- scammers should be punished/penalized for their crimes. If Congress is required to do so, then Congress should pass the necessary laws to make this happen. Peter

In reply to Thoroughly agree with Nguyen… by Peter

You’re right

I think there are laws but the problem is finding out who and where they are.

In reply to I think there are laws but… by Wren

If they would hold some of the social media platfroms accountable for thier lack of care about any of these issues it would help a lot. Hackers are allowed to use accounts to scam people freely.

Yes definitely they should put them in jail longer than other crimes because it affects you mentally and socially more than a in person crime . This is because you do not know in reality who did the scam. The scammers are working with the person in the scam to rob you. Is gang stalking.

Can’t penalize foreign nationals who reside in foreign countries unfortunately

what a great idea. Robocalling already is illegal but doesnt seem to stop them. MOST coming from Jamacia. Only reason I know that is b.c I did the no no of calling back and it was on my phone bill

Thank you for the information!

I’m surprised that text messages wasn’t listed as a means of fraud or attempted fraud. I get phishing texts the most, followed by phone calls. Lately, I’ve received a few emails with a PDF attachment that is an alleged invoice. I don’t open it. It’s very interesting to watch the scammers attempts to get information or money from me. I’m already a victim of identity theft due to some major data breaches in 2021 to current, so I’m especially careful.

In reply to I’m surprised that text… by MN

Absolutely agree with MN. The phone calls start at 8:30 AM with so-called Medicare plans, or now it's Credit help! 99% of the time I don't answer. It doesn't stop there text comes in with "Hello how are you?" From some unknown number. I print them out in the event that someday I can help catch these creeps.

In reply to Absolutely agree with MN… by Bette Burton James

Bette if you receive the calls on your mobile phone you can block them. If you have an iphone, after the call ends, go to RECENTS, click on the i (information) button, scroll down to the end of the info and click on Block this Caller Forewarning though, they just have another number they can use :-\ Any number you don't recognize, don't answer . . . if it's legit, there should be a message, no message it's not legit. Unfortunately this doesn't stop the robocalls - I've blocked over 1,000 on my iphone in the last year. Good luck!

I've been gettng over 50 "lewd and suggestive" emails every day. I have blocked these and as of this morning there were over 199. Can this list be sent directly? They are insulting, and I would rather forward this to you, if possible.

Enid Hurwitz

In reply to I've been gettng over 50 … by Enid Hurwitz

call the opt out # for robocalls.... google it, it's everywhere... there must be an opt out for spam emails also. ask FTC and FCC and any other agency to report. This may stop it completely...if you're serious. sounds awful. good luck!

Thank you. Very important info!

So, My comment is simple---why isn't there more done to stop this? You have the most sophisticated people people working within the US---there should be a cure for this--shame on America for not having the answer!!!

In reply to So, My comment is simple--… by Deborah K Grimm

if this govt wold only pay folks like Snowden more than they've already made, have him and those like him work for the gov, we'd be In much better shape.

I have brighten a few items on line and got scared. It is hard to tell the difference between a legit company and a phoney one.

My 90 year old trusting and naive Mom has been sending 50 + small checks a month to various 'non-profits' associated with USA Cash Draw and other socalled million dollar sweepstakes. The operation is associated with many unfamiliar 'non-profits', giving her the idea that she is helping folks while assuring she will win at least one of the 20,000 prizes. She does not read the fine print, which has a deadline for a specific draw. However, she is already in the habit of sending 'gifts'. Examples are Citizens behind the badge, advancing American freedom, Fund for integrative Cancer treatment and some familiar ones like Am Against Drug abuse.

A second issue is all the political solicitations (she gets six to 12 inch stacks of mail per day. Some scare tactics of Lawyers requesting money - "they have put her on an important congressional committee" that leads her to believe without her money the political job wont get done. I think This is abusive of her and misuse/disrespectful of free speech. Nevertheless, being a generious person and wanting to help, all the solicitation become a burden and upsetting to this senior. Help!

Thank you Patricia Sargent

thanks for the great work you do....I am seeing lots of iCloud scammers trying to get me to reply to emails saying I have won a prize from big name companies like CVS, Lowes, etc .,,, I delete but would like to start reporting these....I am trying but can't figure out an easy way to report these scammers.

In reply to thanks for the great work… by Bess H Parks

Most big companies have email addresses you can forward scam emails to. You can open the companies' legit webpage & search for scam addresses or customer service. Always good to report to FTC as well.

I would add aggressive sales practices from car dealers to the list, the CARS act does not go far enough to protect consumers.

Publishers clearing house scammers keep calling my home. I cuss them out,hang up on them,etc. and it doesn't stop them from calling.

Thought ID theft has highest losses. ?

Why don't we have a govenment service to locate, arrest and shut them down.

Thank you for this information. We seniors are particularly vulnerable to scammers, and this helps us a lot.

I just contacted the FTC because I got a scam e-mail telling me my Social Security Number was used for Drug Trafficking in Texas and New Mexico! I don't even live anywhere these states! FYI... NEVER click on or open these scam e-mails!

I hope law enforcement is treating this like the huge crime wave it is. It is more than an inconvenience or annoyance. I hear stories of people loosing their life savings.

I report most of the email scams, but it takes time. It would be much easier if your program would allow us to forward these without going through the reporting portal. It is a constant battle. I have a call screen on my phone so never answer something I don't recognize, but I have seen texts that I have to block as I know they are scams. There really needs to be a crack down task force working on this. Lots of them are from out of the country.

Emails for payments to Geek Squad, Renewal charges for anti-virus programs like McAfee & Norton, I've dumped & blocked hundreds of them.

It is basically impossible to block the spam emails. Yes, they can be reported to the FTC but only individually, and the form is time consuming. EVERY spam email will have a different phony “From” email, even if there are multiple ones that appear to be from the same sender with same subject matter. There is absolutely no way to stop them. All advice says to just delete them - don’t open or reply. I was getting over 1000 spam emails daily, but interestingly that dropped to about 100-150 daily when I got a new phone. I check and group delete several times a day. Text messages (phone numbers) can at least be blocked. I also refuse cookies or modify them to “strictly necessary”; turning off all marketing and promotional settings. I agree that more aggressive measures are needed.

I have been getting emails from different vendors like Norton security thanking me for the purchase of their service on the day and time of the transaction mostly everyday with different names on them with a phone number for me to call them if I have any questions of the transaction. I just delete them and I have not reported them yet but I will now. Another thing that I have experienced is mostly all the people who walk in front of my door to try to sell some product or service without any proof of the company they represent are fraud and try to get my name and phone number for them to call me later but I do not give it to them. I do not trust no one at all. I get phone calls wanting to know if I have any Master Card and ask me to give them my name and date of birth to make sure it is me and I just hang up on them. I hope this helps somebody and make sure to put a Fraud Alert on your credit report with any of the 3 Credit Bureaus Like Experian.

Consumer education has no chance against fear and greed so ignorance and naivete will continue. Perhaps if the telco's had strong protection against SIM swaps and banks provided more than the weakest forms of 2FA we might have a fighting chance before the data brokers sell our PII to anyone with a credit card.

Please include Scam GAMES claiming PayPal or Cash App payouts. I've followed the game rules and watched HUNDREDS of ads, and as soon as I reached enough to get paid, the site stalls never to reopen, or they want you to do tasks, like spin the wheel 100 times and the error page pops up saying come back tomorrow day after day... granted all that is lost is time, but time is money!

Someone called me today at 5:28 PM, on February 14th, from: caller ID; YELLOWST, 1-307-227-9080, and ask if this was Stephen? They said "Stephen, is this Stephen", I replied "yes this is Stephen". They said then "have a good rest of your day" and abruptly hung up. I searched the number on the internet to try to find out who it was, could not find anything out without paying a fee. So I called them back within about three minutes, it rang a few times then went to a busy signal, I tried twice later that same evening, and got the same answer. I am wondering what kind of scam this is.

How can I know this site isn't a scam?

Huawei Central

Bugs and Issues

How to solve common mobile network issue on your huawei smartphone.

how can i fix my mtn network problem

Since their invention, there is one common task that every smartphone can perform is to make calls feature using a capability called mobile network. The network on mobile has evolved with time and currently connects to the fifth-gen network or 5G.

Just like any other phone, Huawei phones can also run into a number of network-related issues. The mobile network issue is one of the major problems, it happens when the connection disrupts between SIM card and smartphone. It results in you are not able to receive or make calls, or the 4G network cannot be found on your device.

Below you can check the issues along with their solution to your mobile network issue that you are experiencing on your Huawei device.

Mobile Network Issue 1: No SIM card found

In this, your smartphone isn’t able to recognize the SIM card that you have inserted into your device.

  • Takeout the SIM and clear off the dirt on the surface of your SIM card and SIM tray.
  • Test your SIM Card on another device to see whether it is damaged. If it does not work on the other device either, please replace your SIM card at your carrier’s retail store.
  • If your SIM card can be recognized on another phone, the issue may be coming from your device. In this case, please back up your data and request the Postal Repair Service on the official Huawei Support website or the Support App for a repair.
  • Please always use standard SIM cards and do not attempt to cut them out on your own, as this may cause poor connection due to nonstandard shapes.
  • SIM cards can be damaged by frequently removing them or using them in humid or strong magnetic environments.

how can i fix my mtn network problem

Mobile Network Issue 2: Unstable signals

An unstable phone signal might be caused by metal or magnetic materials interruptions or enclosed environments. If you are facing an unstable signal problem, please follow the following step:

  • Remove any magnetic holder, or magnetic or metal cases that you may be using for your phone.
  • If you are inside a building with a poor signal, please go outdoors or move until you find a better signal.

Mobile Network Issue 3: No 4G signals found

If your 4G signal might be disabled or lost under certain circumstances. Check out the below instructions to resolve this issue.

  • Swipe down from the top of the screen to open the notification panel
  • Press and hold the Mobile Data icon to enter the settings interface
  • Turn on 4G network.

Note: If there is no relevant option, it means 4G is turned on by default.

Also, try this:

  • Restart your phone or switch on and off the Airplane mode
  • Enable 4G again.

Note: If other phones using the same carrier in the same area have similar issues, it probably means that the local 4G network signal is generally weak and unstable.

how can i fix my mtn network problem

Additionally, if you are fronting any other network problem, please try the methods listed below to get over the issue and enjoy the smooth and speedy connection.

1. Check and reset APN Settings

  • Open Settings and search for APN
  • Tap Access Point Names (APNs) to enter the Mobile data interface
  • Select Access Point Names (APNs)
  • Touch on the upper right corner and Reset to default.

2. Reset Network Settings

If the APN reset did not work, try resetting your network settings.

  • Open Settings and search for Reset network settings
  • Tap on Reset network settings to rest it.

Notes: Resetting network settings will delete WLAN and Bluetooth connection records and requires the lock screen password for authentication.

3. Get official support

Find the root cause of the problem with Support App’s Smart Diagnosis feature. To do this:

  • Open the Support App
  • Click on Troubleshooting and start

Alternatively, get in touch with Huawei through Live Chat on the Support App or the official Huawei Support website.

(Via – Huawei)

Bug Log 1: Huawei P30 Pro on EMUI 11 draining power on some models after February 2021 security update

Notification automatically getting reset on some Huawei P20 Pro devices

how can i fix my mtn network problem

Amy is our firmware and software specialist, she keeps her eagle eyes open for new software rollouts, beta programs, and other software related activities as well as new smartphone launch.

how can i fix my mtn network problem

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how can i fix my mtn network problem

MTN

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Unanswered question

How can we fix my wife’s network problem

No internet connection , bad network My wife’s sim has been having problem since yesterday , there’s no internet network she can only call but no one can call her , please what’s the problem she has restarted the phone so many times

Shamsuddeen

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I upgrade my sim to 4G, but still yet it’s still showing 3G and my calls is always not reachable

Salisu

Shamsuddeen posted a new question

Tech Cabin

What Is The USSD Code for MTN South Africa Internet Settings

What is the USSD Code for MTN South Africa Internet Settings – This article will educate you on what the USSD code for MTN in South Africa for internet settings.

This will allow you to configure your internet settings in South Africa without going to the MTN office.

What Is The Number For MTN Internet Settings?

The MTN Internet settings in South Africa can be obtained by sending an SMS with the text “Internet” to the number 38066 or by contacting MTN customer care at 135. In order to receive the Internet settings, you will need to have an active MTN SIM card inserted into your device and the device must be capable of receiving SMS messages.

Once you receive the Internet settings, you will need to configure your device to connect to the MTN network. The configuration process will vary depending on the type of device you have and the operating system it uses. Some common settings you will need to configure include the access point name (APN), username, and password. You can also manually enter the IP address and port number if necessary.

Once you have entered the correct settings, save them and restart your device. Your device should now be able to connect to the MTN network and access the Internet. If you encounter any issues or errors, you may need to troubleshoot your device or network connection. Some common issues include incorrect settings, a weak or unstable network connection, or a problem with your device’s software or hardware.

In conclusion, the MTN Internet settings in South Africa can be obtained by sending an SMS to 38066 or by contacting customer care. To configure your device, you will need to enter the correct APN, username, password, IP address, and port number. If you encounter any issues, you may need to troubleshoot your device or network connection.

How Do I Fix My MTN Internet Connection?

If you’re having issues with your MTN Internet connection in South Africa, there are a few steps you can try to fix the problem:

Check network coverage: Make sure you are in an area with good network coverage. If you’re in a weak or no coverage area, move to a location with better network coverage.

Restart your device: Restarting your device can sometimes resolve issues with the Internet connection. Turn off your device, wait for a few seconds, and then turn it back on.

Check APN settings : Verify that your device’s APN settings are correct and match the settings you received from MTN. 

Check data balance : Make sure you have an active data bundle and sufficient data balance.

Disable and re-enable mobile data: Disable mobile data on your device, wait for a few seconds, and then re-enable it. This can sometimes resolve issues with the Internet connection.

Update device software: Make sure your device has the latest software updates installed. Software updates can sometimes resolve issues with the Internet connection.

In conclusion, if you’re having issues with your MTN Internet connection in South Africa, you can try checking network coverage, restarting your device, verifying APN settings, checking data balance, disabling and re-enabling mobile data, and updating device software. If the problem persists, you can contact MTN customer care for assistance.

How Do I Activate MTN Internet?

Activating MTN Internet in South Africa is a simple process that can be done in a few steps. Here’s how to activate MTN Internet on your device:

Check device compatibility: Make sure your device is compatible with MTN’s network and has the necessary hardware and software to access the Internet.

Get MTN Internet settings: You can obtain the MTN Internet settings by sending an SMS with the text “Internet” to the number 38066 or by contacting MTN customer care at 135.

Configure device settings: Once you have received the MTN Internet settings, you will need to configure your device by entering the access point name (APN), username, password, IP address, and port number.

Activate data bundle: You will need to purchase and activate a data bundle from MTN in order to access the Internet. You can do this by dialing *141# and following the prompts, or by purchasing a data bundle online through the MTN website .

Connect to the MTN network: Once you have configured your device and activated a data bundle, restart your device and it should automatically connect to the MTN network. You can verify your connection by checking the status of your data usage.

In conclusion, activating MTN Internet in South Africa is a straightforward process that requires checking device compatibility, obtaining the Internet settings, configuring device settings, activating a data bundle, and connecting to the MTN network. If you encounter any issues or errors, you can contact MTN customer care for assistance.

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  16. 11 Ways to Fix Connection Problem or Invalid MMI Code

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    If your router is not connected, it may be due to a network outage (the MTN network towers nearest to you are experiencing a problem (e.g. loadshedding)) or there may be an error with the settings on your device. The settings on your device can be manually corrected.

  18. Think you know what the top scam of 2023 was? Take a guess

    Here are other takeaways for 2023: Imposter scams. Imposter scams remained the top fraud category, with reported losses of $2.7 billion. These scams include people pretending to be your bank's fraud department, the government, a relative in distress, a well-known business, or a technical support expert. Investment scams.

  19. MTN

    It then connected to the MTN network and I was able to make a call and receive SMS's, shortly after, lets say 5 minutes, it showed "No service". I left it for a while to see if it would reconnect ...

  20. MTN South Africa

    Help & Support - MTN South Africa By using our website you agree to our Cookie Policy. ACCEPT. You will need permission to access this page. Give it another try. ... MTN Network. 135. From Other Networks. 083 135. General Enquiries. [email protected]. Report Fraud. 083 135 4357. MTN Chat on WhatsApp. 083 123 0011. MTN Fibre. 083 123 4273.

  21. How to solve common mobile network issue on your Huawei smartphone

    1. Check and reset APN Settings. Open Settings and search for APN. Tap Access Point Names (APNs) to enter the Mobile data interface. Select Access Point Names (APNs) Touch on the upper right corner and Reset to default. 2. Reset Network Settings. If the APN reset did not work, try resetting your network settings.

  22. How can we fix my wife's network problem

    No internet connection , bad network My wife's sim has been having problem since yesterday , there's no internet network she can only call but no one can call her , please what's the problem she has restarted the phone so many times

  23. MTN Not registered on network error

    also getting this today, maybe there's something wrong with MTN. This is a different issue. Telkom have acknowledged that there is a problem on their network for at least a week now. You need to ...

  24. What Is The USSD Code for MTN South Africa Internet Settings

    In conclusion, the MTN Internet settings in South Africa can be obtained by sending an SMS to 38066 or by contacting customer care. To configure your device, you will need to enter the correct APN, username, password, IP address, and port number. If you encounter any issues, you may need to troubleshoot your device or network connection.