Problem Solving vs Decision Making: Difference and Comparison

Every person is, without a doubt, influenced by the worst-case situation for a significant period. Another difficult issue is not understanding the distinction between problem-solving and decision-making.

Decision-making and problem-solving are both psychological words that are frequently used interchangeably. Furthermore, it should be emphasised that these two terms are not interchangeable and are not synonymous.

Key Takeaways Problem-solving involves identifying and resolving issues or obstacles, while decision-making involves choosing different options or courses of action. Problem-solving is used to address a specific issue or challenge, while decision-making can be used in various contexts, such as business, personal life, or government. Problem-solving involves a step-by-step process of analysis and evaluation. At the same time, decision-making can be influenced by various factors such as personal values, emotions, or external pressures.

Problem Solving vs Decision Making

Problem-solving is the process of identifying and resolving a problem or challenge that is preventing an individual or organization from achieving its goal. Decision-making involves choosing a course of action or solution. This process can be complex and involve a variety of factors.

Problem Solving vs Decision Making

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Problem-solving is a complex process that entails in-depth analysis. The identification of an issue is the first step in the problem-solving process. The main goal of problem-solving is to find the best solution.

Problem-solving is coupled with a specific goal. The results of problem-solving should be solution-oriented. The techniques and roads to resolution remain unknown when it comes to problem-solving. The purpose of problem-solving is to fix the problem or issue.

The process of decision-making leads to a final opinion and a course of action. The identification of opportunities is part of the decision-making process. The goal of the decision-making process is to avoid potential difficulties.

When making decisions, a variety of options are explored. The decision-making process can have a variety of results. The paths adopted in the event of decision-making are structured. The objectives of decision-making are unrelated to the resolution of a problem or issue.

Comparison Table

What is problem solving.

Problem-solving is a technique that can be used to solve a problem. When it comes to problem-solving, making the appropriate judgments is critical to reaching a specific outcome.

Problem-solving is a difficult process that entails extensive research. Identifying a difficulty is a common step in the problem-solving process.

In simple words or layman’s terms, problem-solving is simply solving problems, as the name suggests. Here, either an individual or a group tries to solve a problem in this process.

This involves high analytical skills for reaching better and faster solutions. This process also includes gathering information, facts and following or working parallel with human intuition .

The primary goal of problem-solving is to find the best solution possible. In general, problem-solving is linked to a specific goal. Problem-solving results must be solution-oriented.

The techniques and roads to resolution are unknown in the case of problem-solving. The purpose of problem-solving is to resolve the problem or issue.

problem solving

What is Decision Making?

Making a decision is seen to be a procedure . Depending on the situation, the decision-making process may or may not entail problem-solving.

The decision-making process culminates in the formulation of a conclusion and a plan of action. Identifying opportunities is an important part of the decision-making process.

Decision-making focuses on the actions, ways and alternatives that are used to solve a particular problem. This is also a result of cognitive function.

Sometimes a psychological aspect of an individual is taken into consideration while stressing about making decisions. The needs and wants are taken care of. This process can also be considered as continuous interaction with the surrounding environment.

The goal of the decision-making process is to avoid any potential issues. While making decisions, various types of options are explored. Decision-making can have a variety of results.

The paths that are taken in decision-making are structured. The decision-making goals have nothing to do with resolving a problem or issue.

decision making

Main Differences Between Problem Solving and Decision Making

  • Problem-solving can be considered a method. On the other hand, decision-making is considered a process.
  • At the time of problem-solving, taking the right decisions is important to reach out a certain conclusion. On the other hand, the decision-making process sometimes includes solving problems and sometimes does not.
  • The method of problem-solving is complex and includes deep analysis. On the other hand, the decision-making process leads to taking a final opinion and a course of action.
  • The method of problem-solving involves the identification of a challenge. On the other hand, the decision-making process involves identifying opportunities.
  • Creating the right solution is an important motive for problem-solving. On the other hand, avoiding potential problems is the motive of the decision-making process.
  • Problem-solving is associated with a clear objective. On the other hand, different types of options are considered while taking decisions.
  • The outcomes coming from problem-solving should be solution-driven. On the other hand, the outcomes of the decision-making can vary.
  • In the case of problem-solving, the ways and paths to resolution are not known. On the other hand, in the case of decision-making, the paths taken are structured.
  • The goal of problem-solving is to correct the issue or problem. On the other hand, the goals associated with the decision making is not related to the solving of an issue or problem.

Difference Between Problem Solving and Decision Making

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The Difference Between Problem Solving and Decision Making

Business leaders discuss the difference between problem solving and decision making

Decision making and problem solving are two related but different skill sets that apply to distinct business challenges. Sometimes leaders use decision-making techniques when they should be using a problem-solving approach, and vice versa. Knowing the difference between problem solving and decision making and understanding which skill to utilize in a particular situation will help you overcome challenges more quickly.

Seeking a Solution, or Choosing Between Options?

Both decision making and problem solving use information to inform a certain action, but that’s where the similarities end. Problem solving is the process of finding a solution to an ongoing, intermittent, or one-time failure of a process or system to perform at an acceptable level — or perform at all. It consists of identifying the causes through asking basic questions like “where,” “how,” “who,” and “why” to find the solution. Decision making involves choosing between different courses of action by evaluating each based on a set of criteria. It requires implementing an action plan based on what you have learned from problem solving.

A helpful way to illustrate the difference between problem solving and decision making is to consider the difference between a detective and a judge. As anyone who has seen an episode of Law & Order knows, a detective is a problem-solver. Their role is to determine who committed the crime based on evidence. A judge is a decision-maker. They weigh evidence, circumstances, and precedent to arrive at a judgment.

Understanding Differences in Processes and Outcomes

The process of decision making is clear: each option is evaluated based on a set of parameters or criteria. But the outcome is uncertain until a specific decision is made and time tells how well it worked — or didn’t work.

The process of problem solving is not immediately clear. Initially you might not understand the root of the problem, which makes it difficult to know where to start. For example, you can see that the conveyor belt in your warehouse isn’t working, but what made the motor controlling it stop working remains a mystery until you diagnose the problem, system by system. Once the problem is determined and addressed, the outcome is clear: the conveyor belt is again working.

In business, typical problems could be:

  • Customer churn is increasing. Solution: expand product offering.
  • The organization’s carbon footprint is too big and costly. Solution: implement green initiatives.
  • A team is struggling to keep up with leads and organize customer data. Solution: implement a customer relationship management [CRM] system.

The associated complex decisions would be:

  • Determining what new product to launch
  • Selecting the green strategies that best balance cost and effectiveness
  • Identifying which CRM solution is right for your organization

Problem solving and Decision Making: Best Practices

Whether problem solving or decision making, there are some factors you should consider to make the process as successful and efficient as possible. When problem solving, make sure to gather as many facts as you can, which will help make the solution more obvious. For example, app development companies will often take a “ test and learn ” approach to determine what customers want and need in an app. They’ll create a beta version, provide it free-of-charge to customers, and then analyze that data to develop a paid app that meets customer needs.

 When making decisions, be action-oriented. This means that you should be able to act on your decisions. Many of your decisions, especially those concerning complex issues, should involve other key employees and subject matter experts for the best results. Gather a team with diverse backgrounds, experiences and perspectives to help you consider a wide range of options.  Be open to feedback; even the most carefully made decision may not work out as expected when implemented. And lastly, you should adopt a decision-making framework that enables you to make the best decisions possible on a consistent basis, in a variety of scenarios.

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5 thoughts on “the difference between problem solving and decision making”.

Hi Ken. Problem solving is a skill based on creativity and the ability to see things from many points of view. Decision making in particular requires the ability to manage emotions and a strong sense of responsibility. These are two very important skills in every area and in great demand at work. In the business environment, every good leader should be provided with them to perform at his best in his role.

Thank you for the insight. Agreed – creativity is key for problem solving. Thank you again for visiting the blog, and if you’re interested in learning more on the topic, you might find our Complex Decision Making for Leaders guide helpful. https://alignorg.com/guide/complex-decision-making-for-leaders/

I need help about the similarities of problem solving and decision making

We have an Executive Guide that might help you. You can find it here: https://alignorg.com/guide/complex-decision-making-for-leaders/ .

Every problem solving procedure is made of at least one process of divergent and convergent thinking. In the first part after determining the problem we should look for many many possible solutions in hand (which is one of the many many definitions of creativity). This is the divergent part of thinking (one to many). After having the options in hand, we encounter the second obstacle, i.e. looking for the best option from the many. This second part needs some convergent thinking and decision making skills (many to one). Then, I think the decision making in many cases is a part of problem solving procedure.

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Making decisions and solving problems are two key areas in life, whether you are at home or at work. Whatever you’re doing, and wherever you are, you are faced with countless decisions and problems, both small and large, every day.

Many decisions and problems are so small that we may not even notice them. Even small decisions, however, can be overwhelming to some people. They may come to a halt as they consider their dilemma and try to decide what to do.

Small and Large Decisions

In your day-to-day life you're likely to encounter numerous 'small decisions', including, for example:

Tea or coffee?

What shall I have in my sandwich? Or should I have a salad instead today?

What shall I wear today?

Larger decisions may occur less frequently but may include:

Should we repaint the kitchen? If so, what colour?

Should we relocate?

Should I propose to my partner? Do I really want to spend the rest of my life with him/her?

These decisions, and others like them, may take considerable time and effort to make.

The relationship between decision-making and problem-solving is complex. Decision-making is perhaps best thought of as a key part of problem-solving: one part of the overall process.

Our approach at Skills You Need is to set out a framework to help guide you through the decision-making process. You won’t always need to use the whole framework, or even use it at all, but you may find it useful if you are a bit ‘stuck’ and need something to help you make a difficult decision.

Decision Making

Effective Decision-Making

This page provides information about ways of making a decision, including basing it on logic or emotion (‘gut feeling’). It also explains what can stop you making an effective decision, including too much or too little information, and not really caring about the outcome.

A Decision-Making Framework

This page sets out one possible framework for decision-making.

The framework described is quite extensive, and may seem quite formal. But it is also a helpful process to run through in a briefer form, for smaller problems, as it will help you to make sure that you really do have all the information that you need.

Problem Solving

Introduction to Problem-Solving

This page provides a general introduction to the idea of problem-solving. It explores the idea of goals (things that you want to achieve) and barriers (things that may prevent you from achieving your goals), and explains the problem-solving process at a broad level.

The first stage in solving any problem is to identify it, and then break it down into its component parts. Even the biggest, most intractable-seeming problems, can become much more manageable if they are broken down into smaller parts. This page provides some advice about techniques you can use to do so.

Sometimes, the possible options to address your problem are obvious. At other times, you may need to involve others, or think more laterally to find alternatives. This page explains some principles, and some tools and techniques to help you do so.

Having generated solutions, you need to decide which one to take, which is where decision-making meets problem-solving. But once decided, there is another step: to deliver on your decision, and then see if your chosen solution works. This page helps you through this process.

‘Social’ problems are those that we encounter in everyday life, including money trouble, problems with other people, health problems and crime. These problems, like any others, are best solved using a framework to identify the problem, work out the options for addressing it, and then deciding which option to use.

This page provides more information about the key skills needed for practical problem-solving in real life.

Further Reading from Skills You Need

The Skills You Need Guide to Interpersonal Skills eBooks.

The Skills You Need Guide to Interpersonal Skills

Develop your interpersonal skills with our series of eBooks. Learn about and improve your communication skills, tackle conflict resolution, mediate in difficult situations, and develop your emotional intelligence.

Guiding you through the key skills needed in life

As always at Skills You Need, our approach to these key skills is to provide practical ways to manage the process, and to develop your skills.

Neither problem-solving nor decision-making is an intrinsically difficult process and we hope you will find our pages useful in developing your skills.

Start with: Decision Making Problem Solving

See also: Improving Communication Interpersonal Communication Skills Building Confidence

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Making the Difference: Problem Solving vs Decision Making

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Do you ever find yourself stuck between a rock and hard place, unable to decide what the best course of action is?

I have. Whether it’s what desk to put in our new conservatory space (and I’ll tell you what we ended up deciding later), or who to invite to meetings, or managing to order everyone else’s food and then getting so overwhelmed with having made decisions all day for all the people that I couldn’t choose anything for myself.

I left the café with nothing for me and ended up with a couple of slices of peanut butter toast at home.

Making decisions can be difficult for even the most experienced project managers. But before making any decision, it’s important to understand the difference between problem solving and decision making.

Ready to get into it?

Problem solving involves diagnosing issues that arise during projects while decision making requires taking appropriate steps based on those diagnoses. While they may appear similar at first glance, there are key differences in how each process should be approached – understanding these differences will help you make more informed decisions!

Let’s explore both processes as well as their similarities and differences.

What is problem solving?

You’ve been solving problems since you were a baby: how to stand up, how to get your socks off, how to get your parents to bring you your favorite sippy cup.

As an adult, we solve problems every day at work and at home.

So it probably sounds a bit odd to want to define problem solving before we go any further. Surely we all know what we are talking about as we do it all the time?

Humor me. Problem solving is the process of identifying and analyzing a problem, generating potential solutions, and selecting the best solution to address the issue. It involves breaking down complex problems into smaller components and then finding ways to solve them.

The problem solving process

If you think that description sounds linear, then you’d be right. Problem solving fits neatly into a process, one that we don’t even know we’re following most of the time.

The problem solving process typically consists of four steps:

  • Identify the problem
  • Generate possible solutions
  • Evaluate each option
  • Select an appropriate course of action.

That does make it sound easy. Wicked problems need a slightly different approach (PMI has a problem solving training course that is brilliant and will help with that).

But for now, let’s stick with a high-level approach that works for most problems.

1. Identify the problem

First, it’s important to understand what caused the issue in order to determine how best to resolve it.

You’d be surprised at how many managers don’t bother to find the root cause of the problem to truly understand it. Use techniques like the 5 Whys or an Ishikawa diagram to dig down into what the problem actually is.

2. Generate possible solutions

Brainstorming is one way to come up with different ideas for potential solutions. You could also interview experts, review lessons learned or innovative solutions from previous projects, research what the rest of your industry is doing or consult customers on what they’d like to see. There are no silly ideas at this point!

Choose the creative approach that gets you a range of options to review.

Read next: How to improve problem solving with lessons learned.

3. Evaluate each option

Once you have several options to consider, you can evaluate each one based on its effectiveness and cost before deciding which one is most suitable for your situation.

Use pairwise prioritisation, multi-criteria decision making or analytical hierarchy process (AHP) to help with the evaluation.

analytical hierarchy process

4. Select an appropriate course of action

Now you’ve got all the options for solving your problem, you can actually solve it by choosing a course of action that will sort it out. This is where decision making comes in. in this step you make the decision.

Finally, implement your chosen solution and monitor its progress over time so that any necessary adjustments can be made as needed.

Benefits of problem solving skills

There are many benefits associated with having effective problem solving skills.

These include improved decision making abilities (more on that in a minute), increased creativity, better communication skills, greater confidence when faced with challenging situations, enhanced ability to think critically, more efficient use of resources, improved relationships between colleagues or team members due to shared understanding of goals and increased productivity levels due to fewer mistakes being made during projects or tasks.

(Breathe. That was a long sentence, sorry.)

All these advantages make problem solving an invaluable skill in both personal life and professional life scenarios.

What is decision making?

Basically, decision making is the process of selecting a course of action from a number of alternatives. It involves gathering information, weighing options, and choosing the best option for achieving a desired outcome.

But how is that different to problem solving?

Decision making is the process of doing Step 4 of the problem solving process. It’s the choice making, option selection, conclusion of the analysis and thinking.

It’s decisive (duh), purposeful, specific. It removes the ambiguity of the ‘what do we do?’ and helps the team move towards the ‘OK, how do we do that?’

It brings action to a situation.

The decision making process

There is a simple method for decision making too, although the actual decision itself might be tough to make.

  • Identify that a decision is required
  • Ensure you have the data to make the decision
  • Make the decision
  • Tell whoever needs to implement the decision

1. Identify that a decision is required

The decision-making process typically begins with identifying what decision needs to be made. Are you making the right decision, or is there something else, deeper, different that is really what’s required?

In this step you also want to identify who is making the decision. That could be your project sponsor, a panel, you by yourself, a committee or whoever. Getting this step clear saves headaches later.

2. Ensure you have the data to make the decision

Do you have all the info you need to make the decision? If not, get it.

When decisions are made quickly but thoughtfully, they can save time and resources while still producing quality results.

Major decisions need more time spent on this step to make sure you understand all the variables.

decision chart example

3. Make the decision

After considering all potential solutions, it’s time to make a choice based on what will yield the best results for everyone involved.

This is the hard part: make the decision! The person or people responsible for this should weigh up the data and use their professional judgement to choose the right course of action. Decision trees can be useful here to avoid unconscious bias (or conscious bias!).

Obviously this is harder for complex decisions. What vendor to choose for a 3-year outsourcing arrangement is harder to decide than what venue to book for a team away day.

4. Tell whoever needs to implement the decision

Great – you’ve made the call and know what to do, but does the rest of the team? Don’t keep the decision to yourself!

Make sure whoever needs to know the next steps is aware that the decision has been made so they can implement it and take the right action.

Having confidence in decisions leads to greater trust between team members and better collaboration overall, which can lead to improved project outcomes over time. Well-made decisions often create opportunities for growth within teams by allowing them to learn from their mistakes as well as their successes along the way.

Similarities between problem solving and decision making

Problem solving and decision making sound very similar, right?

Well, that is true. Both processes involve gathering information, analyzing it, and coming up with solutions or courses of action. They both require critical thinking skills to identify potential solutions or options that are most likely to be successful.

The processes use a similar flow

Both processes involve identifying a problem or issue, researching possible solutions, evaluating those solutions based on criteria such as cost-effectiveness or feasibility, selecting an option from among the available choices, implementing the chosen solution, and you’d also want to monitor its effectiveness over time.

The process can be iterative if necessary; if one solution does not work out as expected then another may need to be tried until a satisfactory outcome is achieved.

They both produce a satisfactory solution

Problem solving and decision making usually lead to some kind of action being taken in order to address a given issue or situation. Problem solving often involves finding creative solutions for complex problems, while decision making typically entails selecting a course of action from several possibilities after carefully evaluating each option’s advantages and disadvantages.

But ultimately, the goal is for something positive (or at least neutral) to come out of the helpful process so that whatever challenge was initially presented can be effectively addressed.

Despite being so similar you could pretty much interchange them in some circumstances, there are some differences.

Differences between problem solving and decision making

Although they have similarities in terms of the process used to come up with a solution, their goals differ significantly.

Process goals are different

The goal of problem solving is to find a solution to an existing issue. It involves identifying the cause of a problem and then finding ways to address it. Problem solving often requires input from multiple stakeholders who can provide different perspectives on how best to solve the issue at hand.

On the other hand, decision making focuses on choosing the best option from multiple alternatives. This could include selecting between competing products or services or deciding which strategy will be most effective for achieving certain objectives.

In other words: decision making doesn’t necessarily mean there is a problem. We make decisions every day about small things and big things, but they aren’t all problems that need the creative step of solutioning.

Sometimes a decision just needs to be taken and the options are clearly known.

They require different stakeholders

Another key difference between problem solving and decision making is that while problem solving typically requires input from multiple stakeholders, decision making is usually done by one individual or group who has access to all relevant information needed for the decision-making process.

To give you an example. Let’s say on a technical project the development team hit a problem. They have to bring in various subject matter experts to research and identify the parameters involved. They consult, brainstorm and debate. It’s a group effort, and it’s likely to end in a solution.

However, if I need my project sponsor to choose between two risk treatments, I’ll take him my recommendation and a summary of options and he’ll simply choose. Done.

Decisions are made based on what is known about a situation rather than relying on external opinions or advice when trying to make an informed choice about what course of action should be taken next.

They produce different results

The nature of both processes also differs in terms of the types of solutions they produce. Problem solving typically results in creative solutions that can be implemented over time, while decision making produces immediate choices from among existing alternatives without necessarily creating something new or unique.

Both processes involve the identification of a problem or issue, the collection of information to evaluate possible solutions, and an analysis of potential outcomes. The main difference between them is in their goals: problem solving seeks to identify the root cause of an issue and develop a solution that will address it; decision making focuses on selecting from among available options.

Both processes require careful consideration of facts and opinions before any action is taken. Problem solving often involves more people than decision making as it requires collaboration to identify underlying causes and brainstorm potential solutions. Decision makers may consult with others for input but ultimately make decisions independently based on their own judgment.

prioritization example

Still got a question?

What is the difference between decision and decision making.

A decision is the act of making a choice between two or more alternatives. Decision making is the process by which decisions are made. It involves gathering information, analyzing data, evaluating alternatives and choosing a course of action based on this analysis. The outcome of the process is the decision. The decision-making process also includes monitoring progress to ensure that goals are being met and taking corrective action if needed.

What is the importance of problem-solving and decision making?

Problem-solving and decision making are essential skills for project managers and managers in general. The processes keep work moving by making sure problems get solved and decisions get made so team members are not blocked from finishing their tasks.

What are the steps in problem-solving and decision making?

Problem-solving and decision making involve a series of steps that can help ensure the best possible outcome. The first step is to identify the problem or opportunity, then analyze it by gathering relevant information and evaluating potential solutions. After considering all options, select an appropriate solution and develop an action plan for implementation. Finally, monitor progress to ensure success and make necessary adjustments along the way. By following these steps, project managers can effectively manage projects while minimizing risks and maximizing results.

Before you go…

Sometimes there isn’t a right decision – it’s simply important to make a decision. As for the desk, in the end, we used a piece of furniture we already had upstairs and didn’t buy one at all.

I spent a morning measuring and researching options, and I’ll never get that time back, but that’s OK.

As a leader, you should be skilled at solving problems and making decisions, and the processes that support them. However, you don’t have to be doing all the solving and making all the calls yourself. As long as you facilitate the process and get the right people in the room, you can step back and let the experts do their thing.

Let the right people do the work and create an environment where your projects move forward because everyone’s got what they need to keep things moving.

Elizabeth Harrin wearing a pink scarf

Project manager, author, mentor

Elizabeth Harrin is a Fellow of the Association for Project Management in the UK. She holds degrees from the University of York and Roehampton University, and several project management certifications including APM PMQ. She first took her PRINCE2 Practitioner exam in 2004 and has worked extensively in project delivery for over 20 years. Elizabeth is also the founder of the Project Management Rebels community, a mentoring group for professionals. She's written several books for project managers including Managing Multiple Projects .

decision making and problem solving difference

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What is the difference between Problem Solving and Decision Making?

Explore the nuances of "Problem Solving and Decision Making" in this insightful discussion. Gain a deeper understanding of the concepts - what Decision Making entails and uncover the key distinctions between Decision Making and Problem-Solving. This blog will equip you with valuable insights into these essential life and professional skills.

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Have you ever faced the trouble of deciding what is right or wrong? In our daily lives, we often come across situations that require us to confront challenges and make choices. This is why two critical cognitive processes are involved in addressing these situations: Problem Solving and Decision Making. While the terms are frequently used interchangeably, they represent distinct mental activities with specific objectives. Problem Solving involves identifying and resolving issues using critical thinking and creativity. On the other hand, Decision Making entails choosing the best course of action among alternatives and considering risks and rewards. In this blog, we will Learn the differences between Problem Solving and Decision Making, how to apply these abilities at work, and some advice on how to improve them.

Table of Contents 

1) What do you understand by Decision Making? 

2) Understanding Problem Solving 

3What are the differences between Problem Solving and Decision Making?

4) Tips on how to improve Problem-solving and Decision-making skills

5)How can you integrate Decision Making and Problem Solving? 

6) Conclusion 

What do you understand by Decision Making? 

It is a hard choice for all of us when we are faced with the responsibility to make important decisions, both in the workplace and personal life. However, instead of getting afraid, we can tackle these important tasks by fully understanding the implications of our decisions. Before getting to know the differences between Decision Making and Problem Solving, let us first understand about Decision Making. 

It is a cognitive process that plays an essential role in our personal and professional lives. It involves evaluating different options and selecting the most appropriate course of action based on various factors and objectives. 

Effective Decision Making requires a combination of critical thinking, analysis, and judgment, and it can have a significant impact on outcomes and consequences. Let's uncover the important steps to Decision -making and some real-life examples:

Steps of Decision Making

1) Evaluation of alternatives: As a first step, you can start Decision Making by identifying and generating possible alternatives to address a given situation or problem. 

2) Rationality and objectivity: Making a correct rational decision involves a systematic analysis of available information, weighing the pros and cons of each alternative, and choosing the most logical and beneficial option. 

3) Heuristics and biases: In some cases, you may have mental shortcuts to make decisions quickly. However, remember that these shortcuts can also introduce biases and lead to suboptimal choices.  

4) Decision Making under uncertainty: Often, decisions must be made with incomplete or uncertain information. This requires you to make risk assessments. You also need to have the ability to adapt to changing circumstances. 

5) Group Decision Making: In collaborative environments, decisions may be made collectively through group discussions, brainstorming, and consensus-building. This approach leverages diverse perspectives and expertise. 

6) Strategic Decision Making: In organisations, you need to make strategic Decision Making. It involves considering long-term implications, aligning decisions with organisational goals, and anticipating potential impacts on stakeholders.  

7) Ethical considerations: Ethical Decision Making involves assessing the moral implications of choices. It revolves around making decisions that align with your values and principles. 

8) Learning from outcomes: To be an effective decision-maker, you need to learn from both successful and unsuccessful outcomes to improve your future Decision Making processes. 

Here are some real-life examples that may require you to make some justified decisions: 

a) Choosing between two job offers based on salary, benefits, and career prospects. 

b) Deciding which college or university to attend, considering factors like location, courses offered, and campus culture. 

c) Selecting an investment option after analysing risk, return potential, and financial goals. 

d) Determining the best marketing strategy for a new product launch, considering target audience, budget, and competition. 

e) Making a medical treatment choice for a patient after weighing the benefits, risks, and patient preferences. 

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Understanding Problem Solving  

You're now aware of how you can make effective Decision Making. Let us now learn how to effectively carry out Problem Solving tasks in our daily life. Problem Solving is a critical cognitive process that allows individuals to address obstacles, overcome difficulties, and achieve desired outcomes. 

It involves a systematic approach to understanding the issue, identifying possible solutions, and implementing the most effective resolution. This helps you to navigate complexities and arrive at successful conclusions. Let us now look at some tips that can help you in Problem Solving effectively:  

Steps to be efficient in problem Solving

1) Problem identification: As a first step towards Problem Solving, effectively carry out tasks. Also, recognise and define the issue or challenge that needs to be addressed.  

2) Data gathering: Gathering relevant information and data related to the problem is essential for understanding its root causes and implications. This helps you become a good problem solver. 

3) Analysis and diagnosis: Analyse the gathered information to identify the underlying causes of the problem. This helps you in devising targeted solutions. 

4) Solution generation: Brainstorming and generating multiple potential solutions is crucial for you when you are exploring diverse approaches to resolve the problem. 

5) Evaluation of alternatives: Carefully evaluate the pros and cons of each solution. This helps you in selecting the most feasible and effective one. 

6) Implementation: After choosing a solution, you have to put the chosen solution into action. This requires planning, coordination, and effective execution. 

7) Creative thinking: Employing creative thinking approaches can lead you to have innovative solutions to complex problems. 

8) Root cause analysis: Identifying and addressing the root cause of a problem ensures that you have a more sustainable and lasting solution. 

Let us now see some real-life examples where you need to apply your Problem Solving skills: 

a) Resolving a technical issue with a computer by identifying and troubleshooting the actual cause of the problem. 

b) Finding an alternative transportation route when faced with unexpected road closures. 

c) Addressing a communication breakdown within a team by facilitating open discussions and conflict resolution. 

d) Solving a math problem by applying various Problem Solving Techniques and mathematical principles. 

e)  Fixing a malfunctioning appliance by diagnosing the issue and performing necessary repairs. 

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What are the differences between Problem Solving and Decision Making?

Let us now have a look how Problem Solving and Decision Making skills are different from each other:

1) Definition  

Problem Solving is a systematic process to identify, analyse, and resolve issues or challenges. It involves understanding the root cause of a problem, generating possible solutions, and selecting the best course of action. This approach aims to eliminate or reduce the negative impact of the issue. 

On the other hand, Decision Making is the process of choosing among various alternatives. Every Decision Making process yields a choice that can be an action, a strategy, or a resolution. It doesn’t necessarily need a problem; it can be any situation requiring a choice. 

2) Objective  

The main objective of Problem Solving is to overcome an obstacle or challenge. It aims to transform the current undesirable situation into a desired state. On the contrary, the primary goal of Decision Making is to select the best possible choice out of multiple alternatives. It could be proactive, like deciding on a strategy for market expansion, or reactive, like choosing a course of action in response to a competitor's move. 

3) Nature  

The process of Problem Solving is often reactive. It arises when a discrepancy occurs between the expected outcome and the actual outcome, necessitating a solution. However, in Decision Making it can be both proactive and reactive. Proactive Decision Making involves making choices in anticipation of future events, while reactive Decision Making responds to an immediate situation or problem. 

4) Process  

The process of Problem Solving often begins with understanding and diagnosing the problem. It is then followed by brainstorming potential solutions, analysing the feasibility of each solution, and finally, implementing the most suitable one. 

Whereas, in Decision Making, the process typically starts by identifying a need, gathering information, identifying alternatives, weighing them based on criteria like risks, benefits, and implications, and then selecting the best option.

5) Tools and techniques  

In Problem Solving, the common tools include Root Cause Analysis, Brainstorming, SWOT Analysis, and fishbone diagrams (Ishikawa). These tools help identify the origin of a problem and explore possible solutions. 

On the other hand, Decision Making involves techniques that are often used such as decision trees, cost-benefit analysis, pros and cons lists, and grid analysis. These help in evaluating the implications of each available choice. 

6) Skills required  

In Problem Solving, the major skills required are critical thinking, analytical skills, creativity, and resilience. The ability to persevere and not get overwhelmed when faced with challenges is vital. 

However, Decision Making requires analytical skills, risk assessment, intuition, and foresight. The ability to predict the outcomes of each choice and be accountable for decisions is essential. 

7) Duration and finality  

Problem Solving is time-consuming. It requires a deep dive into understanding the problem before moving on to solutions. The process concludes once a solution is implemented, and the problem is resolved. 

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Tips on how to improve Problem-solving and Decision-making skills

Decision-making and Problem-solving are two most important skills that every individual must possess to excel in their career and in their personal life. There are multiple ways which can be used to improve these skills. Let’s have a look at some of these tips to improve these skills:

Developing skills related to Decision-making and Problem-solving

You can improve your Decision-making and Problem-solving skills by developing other skills such as analytical thinking, creativity and critical thinking. These allied skills will help you boost your analytical thinking skills, will help you think creatively and outside the box. Moreover, honing these skills will help you understand the problems deeply and analyse them without getting partial with your decisions.

Effective communication

Communication is the one of the major keys to success. Effective communication helps in solving problems, miscommunications and helps you understand different perspectives to the same problem. By practicing effective communication, you can convey an information or tasks seamlessly to you team members or colleagues. It helps you understand the root cause of any problem and helps you take an informed decision.

Think about past decisions

It may seem unrelated to you in this context, however, thinking back on your decisions that you made previously can help you not repeat the mistakes, or save you the time that you previously took to make a small decision. Reflecting on past decisions helpin analysing the current problems impartially and help you learn more about your own methods to decide or solve a problem.

Research your industry

Before you make any important decision, or solve out a problem, you need to know about your industry in detail. Since not all situations are same, neither are the industries. Every industry, company or business have their own set of goals, requirements, ideologies, and policies. Whenever you are a part of that specific industry, you should keep in mind, their framework. If you are going beyond their framework or their principles, while solving a problem, there may not be any significant impact taken by your decisions.

Keep yourself updated

It is necessary that you keep yourself updated. As you know that our world is going through many technological advancements. Hence you need to know and update yourself so that you can incorporate all these inventions and discoveries in your industry.

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How can you integrate Decision Making and Problem Solving? 

Even though Decision-making and Problem-solving have their differences, there are still instances where you need to integrate these two special skills so that you can carry out any challenging tasks or situations, whether it be in the workplace or in your personal life. The following tips will help you show how you can take effective decisions and simultaneously solve problems: 

1) Foster a systematic approach: You can start by adopting a systematic approach to Problem-solving. It involves defining the issue, gathering relevant information, analysing data, generating potential solutions, and evaluating alternatives. Then, you can implement your structured Problem-solving process, which provides a solid foundation for your informed Decision Making. 

2) Identify decision points: You can recognise the key decision points within the Problem-solving process. Then you have to determine which factors require choices and weigh the consequences of each decision on the overall Problem-solving outcome.  

3) Incorporate critical thinking: You can emphasise your critical thinking throughout both Problem-solving and Decision-making. Engage in objective analysis so that you can consider multiple perspectives and challenge assumptions to arrive at well-rounded solutions and decisions.  

4) Utilise data-driven decisions: Ensure that the decisions made during the Problem-solving process are backed by relevant data and evidence. Your data-driven Decision-making minimises biases and increases the chances of arriving at the most suitable solutions. 

Conclusion 

If you integrate both Problem Solving and Decision Making, you can have a more potent approach toward various challenges or tasks. This will help you in making well-informed choices in those circumstances. Moreover, this synergy will empower you to have a Problem -solving mindset to navigate complexities with clarity and achieve effective outcomes. 

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Frequently Asked Questions

Problem-solving can be defined as the act of defining a problem, determine the cause of the problem, identify and prioritise solution according to the problem. Decision-making can be defined as the process of making choices by identifying a decision, gather information, and assess alternative solutions.

There are some common barriers to effective Decision-making. These are as follows:

a) Lack of knowledge about bias and decision-making in organisations

b) Poor culture of making proper decisions

c) Diversity in thought

d) Loss aversion bias

There are mainly five steps which are involved in Problem-solving and Decision-making:

Step 1: Identifying goals

Step 2: Gathering information for weighing options

Step 3: Considering consequences

Step 4: Making your decision

Step 5: Evaluating your decision made

There are seven steps involved in the Decision-making process. These steps are as follows:

Step 1: Identify the decision

Step 2: Gather relevant information

Step 3: Identifying the alternatives

Step 4: Weighing the evidence

Step 5: Choosing among alternatives

Step 6: Taking action

Step 7: Reviewing your decision and its consequences

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  • Critical Thinking

Decision-making and Problem-solving

Appreciate the complexities involved in decision-making & problem solving.

Develop evidence to support views

Analyze situations carefully

Discuss subjects in an organized way

Predict the consequences of actions

Weigh alternatives

Generate and organize ideas

Form and apply concepts

Design systematic plans of action

A 5-Step Problem-Solving Strategy

Specify the problem – a first step to solving a problem is to identify it as specifically as possible.  It involves evaluating the present state and determining how it differs from the goal state.

Analyze the problem – analyzing the problem involves learning as much as you can about it.  It may be necessary to look beyond the obvious, surface situation, to stretch your imagination and reach for more creative options.

seek other perspectives

be flexible in your analysis

consider various strands of impact

brainstorm about all possibilities and implications

research problems for which you lack complete information. Get help.

Formulate possible solutions – identify a wide range of possible solutions.

try to think of all possible solutions

be creative

consider similar problems and how you have solved them

Evaluate possible solutions – weigh the advantages and disadvantages of each solution.  Think through each solution and consider how, when, and where you could accomplish each.  Consider both immediate and long-term results.  Mapping your solutions can be helpful at this stage.

Choose a solution – consider 3 factors:

compatibility with your priorities

amount of risk

practicality

Keys to Problem Solving

Think aloud – problem solving is a cognitive, mental process.  Thinking aloud or talking yourself through the steps of problem solving is useful.  Hearing yourself think can facilitate the process.

Allow time for ideas to "gel" or consolidate.  If time permits, give yourself time for solutions to develop.  Distance from a problem can allow you to clear your mind and get a new perspective.

Talk about the problem – describing the problem to someone else and talking about it can often make a problem become more clear and defined so that a new solution will surface.

Decision Making Strategies

Decision making is a process of identifying and evaluating choices.  We make numerous decisions every day and our decisions may range from routine, every-day types of decisions to those decisions which will have far reaching impacts.  The types of decisions we make are routine, impulsive, and reasoned.  Deciding what to eat for breakfast is a routine decision; deciding to do or buy something at the last minute is considered an impulsive decision; and choosing your college major is, hopefully, a reasoned decision.  College coursework often requires you to make the latter, or reasoned decisions.

Decision making has much in common with problem solving.  In problem solving you identify and evaluate solution paths; in decision making you make a similar discovery and evaluation of alternatives.  The crux of decision making, then, is the careful identification and evaluation of alternatives.  As you weigh alternatives, use the following suggestions:

Consider the outcome each is likely to produce, in both the short term and the long term.

Compare alternatives based on how easily you can accomplish each.

Evaluate possible negative side effects each may produce.

Consider the risk involved in each.

Be creative, original; don't eliminate alternatives because you have not heard or used them before.

An important part of decision making is to predict both short-term and long-term outcomes for each alternative.  You may find that while an alternative seems most desirable at the present, it may pose problems or complications over a longer time period.

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In This Article Expand or collapse the "in this article" section Problem Solving and Decision Making

Introduction.

  • General Approaches to Problem Solving
  • Representational Accounts
  • Problem Space and Search
  • Working Memory and Problem Solving
  • Domain-Specific Problem Solving
  • The Rational Approach
  • Prospect Theory
  • Dual-Process Theory
  • Cognitive Heuristics and Biases

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Problem Solving and Decision Making by Emily G. Nielsen , John Paul Minda LAST MODIFIED: 26 June 2019 DOI: 10.1093/obo/9780199828340-0246

Problem solving and decision making are both examples of complex, higher-order thinking. Both involve the assessment of the environment, the involvement of working memory or short-term memory, reliance on long term memory, effects of knowledge, and the application of heuristics to complete a behavior. A problem can be defined as an impasse or gap between a current state and a desired goal state. Problem solving is the set of cognitive operations that a person engages in to change the current state, to go beyond the impasse, and achieve a desired outcome. Problem solving involves the mental representation of the problem state and the manipulation of this representation in order to move closer to the goal. Problems can vary in complexity, abstraction, and how well defined (or not) the initial state and the goal state are. Research has generally approached problem solving by examining the behaviors and cognitive processes involved, and some work has examined problem solving using computational processes as well. Decision making is the process of selecting and choosing one action or behavior out of several alternatives. Like problem solving, decision making involves the coordination of memories and executive resources. Research on decision making has paid particular attention to the cognitive biases that account for suboptimal decisions and decisions that deviate from rationality. The current bibliography first outlines some general resources on the psychology of problem solving and decision making before examining each of these topics in detail. Specifically, this review covers cognitive, neuroscientific, and computational approaches to problem solving, as well as decision making models and cognitive heuristics and biases.

General Overviews

Current research in the area of problem solving and decision making is published in both general and specialized scientific journals. Theoretical and scholarly work is often summarized and developed in full-length books and chapter. These may focus on the subfields of problem solving and decision making or the larger field of thinking and higher-order cognition.

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How we make decisions or solve problems is more important than the decision or solution.

Introduction.

Each day we make decisions and solve problem of varying importance—to enhance our lives and the lives of others. Yet we rarely think about the way we actually go about solving or deciding. In this course you will discover the importance of paying attention to the way you process decisions or solutions. The better the process, the greater your chances of success in making decisions and solving problems. 

Problem Solving or Decision Making: What's the Difference?

Consider the difference between a decision and a problem. 

As adults we are programmed to solve problems. We have a knee-jerk reaction to look at every decision as a problem to be solved. However, if we look closer at decision making, we find that not all decisions are problems.

Problem solving  is the act of finding the best outcome or resolution.  Decision making  is a process implemented in the course of finding a solution to a problem or challenge. Decision making includes making choices among possible actions (Universal Class, n.d.).

Decisions can be stand-alone choices, such as choosing a new car; or, they can be steps toward solving a problem like the need to replace a car that was burned in the course of a house fire. 

Both problems and decisions can be complex. You must understand when and where decisions need to be made in the problem-solving process, as well as what the choices are. Choices are not just about immediate results; they include future plans.  

Remember that decision making involves choices among alternatives. The alternatives are not driven by the solution to a problem but rather the purpose for making the decision. The purpose is defined by the decision maker.

Which choice best fits your objectives in making the decision?  Best fit  is subjective and requires judgement.

With problem solving, there may be factors such as budget that affect the choice of outcome. However, it is the required outcome that drives the creation of the choices to be selected, not the objectives in making the decision.

To summarize, a  problem-solving approach  focuses on the outcome while a  decision-making approach  focuses on the decision maker's objectives.

Common Steps in Decision Making and Problem Solving

Do you need a solution or a decision? Determining whether you are dealing with a problem to be solved or a decision to be made is the crucial first step in either case. Gathering information, avoiding bias in information collection and interpretation, selecting among options, and implementing a solution or decision are also facets of both decision making and problem solving. In the next few weeks you will examine the similarities and differences in process steps and gain an understanding of the skills needed to process decisions and solve problems.

Take Action

To support this week’s work read the following article:

The Structure and Anatomy of a Decision

Universal Class. (n.d.).  The structure and anatomy of a decision .  https://www.universalclass.com/articles/business/the-structure-and-anatomy-of-a-decision.htm

Making Cognitive Connections

Make better decisions

Decision making vs. problem solving: why they can’t be separated.

Scales

People often confuse the terms decision-making and problem-solving. Both involve collecting and evaluating information and their process is similar; however, they are not the same.

  • Problem solving is the process of finding solutions to difficult or complex issues. A problem typically requires a decision in order to be solved.
  • Decision making is the process of evaluating and choosing from multiple options. Not every decision involves a problem; however, they can cause problems.

With cognitive challenges, it is common to make the same mistakes over and over again. However, if you document your process and track each component, you can evaluate the outcome of a decision more effectively and identify if and where something might have gone wrong.

It’s mostly the quick decisions that we don’t do our best on.

Below are several examples of both decisions and problems to help you differentiate between the two.

  • Which grocery store should I go to? (decision)
  • Should I get gas on my way to work or on my way home? (decision)
  • What are we going to do for dinner? (decision)
  • Should I get a dog? (decision)
  • I’d like to an exercise class, but I don’t know what to take. (decision)
  • Should I go to the store now or tomorrow to buy toothpaste? (decision)
  • Should I notify my landlord that my check is late? (decision)
  • Should I buy a new computer or have mine fixed? (decision)

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Decision Making: a Theoretical Review

  • Regular Article
  • Published: 15 November 2021
  • Volume 56 , pages 609–629, ( 2022 )

Cite this article

  • Matteo Morelli 1 ,
  • Maria Casagrande   ORCID: orcid.org/0000-0002-4430-3367 2 &
  • Giuseppe Forte 1 , 3  

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Decision-making is a crucial skill that has a central role in everyday life and is necessary for adaptation to the environment and autonomy. It is the ability to choose between two or more options, and it has been studied through several theoretical approaches and by different disciplines. In this overview article, we contend a theoretical review regarding most theorizing and research on decision-making. Specifically, we focused on different levels of analyses, including different theoretical approaches and neuropsychological aspects. Moreover, common methodological measures adopted to study decision-making were reported. This theoretical review emphasizes multiple levels of analysis and aims to summarize evidence regarding this fundamental human process. Although several aspects of the field are reported, more features of decision-making process remain uncertain and need to be clarified. Further experimental studies are necessary for understanding this process better and for integrating and refining the existing theories.

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Morelli, M., Casagrande, M. & Forte, G. Decision Making: a Theoretical Review. Integr. psych. behav. 56 , 609–629 (2022). https://doi.org/10.1007/s12124-021-09669-x

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Critical Thinking and Decision-Making  - What is Critical Thinking?

Critical thinking and decision-making  -, what is critical thinking, critical thinking and decision-making what is critical thinking.

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Critical Thinking and Decision-Making: What is Critical Thinking?

Lesson 1: what is critical thinking, what is critical thinking.

Critical thinking is a term that gets thrown around a lot. You've probably heard it used often throughout the years whether it was in school, at work, or in everyday conversation. But when you stop to think about it, what exactly is critical thinking and how do you do it ?

Watch the video below to learn more about critical thinking.

Simply put, critical thinking is the act of deliberately analyzing information so that you can make better judgements and decisions . It involves using things like logic, reasoning, and creativity, to draw conclusions and generally understand things better.

illustration of the terms logic, reasoning, and creativity

This may sound like a pretty broad definition, and that's because critical thinking is a broad skill that can be applied to so many different situations. You can use it to prepare for a job interview, manage your time better, make decisions about purchasing things, and so much more.

The process

illustration of "thoughts" inside a human brain, with several being connected and "analyzed"

As humans, we are constantly thinking . It's something we can't turn off. But not all of it is critical thinking. No one thinks critically 100% of the time... that would be pretty exhausting! Instead, it's an intentional process , something that we consciously use when we're presented with difficult problems or important decisions.

Improving your critical thinking

illustration of the questions "What do I currently know?" and "How do I know this?"

In order to become a better critical thinker, it's important to ask questions when you're presented with a problem or decision, before jumping to any conclusions. You can start with simple ones like What do I currently know? and How do I know this? These can help to give you a better idea of what you're working with and, in some cases, simplify more complex issues.  

Real-world applications

illustration of a hand holding a smartphone displaying an article that reads, "Study: Cats are better than dogs"

Let's take a look at how we can use critical thinking to evaluate online information . Say a friend of yours posts a news article on social media and you're drawn to its headline. If you were to use your everyday automatic thinking, you might accept it as fact and move on. But if you were thinking critically, you would first analyze the available information and ask some questions :

  • What's the source of this article?
  • Is the headline potentially misleading?
  • What are my friend's general beliefs?
  • Do their beliefs inform why they might have shared this?

illustration of "Super Cat Blog" and "According to survery of cat owners" being highlighted from an article on a smartphone

After analyzing all of this information, you can draw a conclusion about whether or not you think the article is trustworthy.

Critical thinking has a wide range of real-world applications . It can help you to make better decisions, become more hireable, and generally better understand the world around you.

illustration of a lightbulb, a briefcase, and the world

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Read our research on: Immigration & Migration | Podcasts | Election 2024

Regions & Countries

How americans view the situation at the u.s.-mexico border, its causes and consequences, 80% say the u.s. government is doing a bad job handling the migrant influx.

decision making and problem solving difference

Pew Research Center conducted this study to understand the public’s views about the large number of migrants seeking to enter the U.S. at the border with Mexico. For this analysis, we surveyed 5,140 adults from Jan. 16-21, 2024. Everyone who took part in this survey is a member of the Center’s American Trends Panel (ATP), an online survey panel that is recruited through national, random sampling of residential addresses. This way nearly all U.S. adults have a chance of selection. The survey is weighted to be representative of the U.S. adult population by gender, race, ethnicity, partisan affiliation, education and other categories. Read more about the ATP’s methodology .

Here are the questions used for the report and its methodology .

The growing number of migrants seeking entry into the United States at its border with Mexico has strained government resources, divided Congress and emerged as a contentious issue in the 2024 presidential campaign .

Chart shows Why do Americans think there is an influx of migrants to the United States?

Americans overwhelmingly fault the government for how it has handled the migrant situation. Beyond that, however, there are deep differences – over why the migrants are coming to the U.S., proposals for addressing the situation, and even whether it should be described as a “crisis.”

Factors behind the migrant influx

Economic factors – either poor conditions in migrants’ home countries or better economic opportunities in the United States – are widely viewed as major reasons for the migrant influx.

About seven-in-ten Americans (71%), including majorities in both parties, cite better economic opportunities in the U.S. as a major reason.

There are wider partisan differences over other factors.

About two-thirds of Americans (65%) say violence in migrants’ home countries is a major reason for why a large number of immigrants have come to the border.

Democrats and Democratic-leaning independents are 30 percentage points more likely than Republicans and Republican leaners to cite this as a major reason (79% vs. 49%).

By contrast, 76% of Republicans say the belief that U.S. immigration policies will make it easy to stay in the country once they arrive is a major factor. About half as many Democrats (39%) say the same.

For more on Americans’ views of these and other reasons, visit Chapter 2.

How serious is the situation at the border?

A sizable majority of Americans (78%) say the large number of migrants seeking to enter this country at the U.S.-Mexico border is eithera crisis (45%) or a major problem (32%), according to the Pew Research Center survey, conducted Jan. 16-21, 2024, among 5,140 adults.

Related: Migrant encounters at the U.S.-Mexico border hit a record high at the end of 2023 .

Chart shows Border situation viewed as a ‘crisis’ by most Republicans; Democrats are more likely to call it a ‘problem’

  • Republicans are much more likely than Democrats to describe the situation as a “crisis”: 70% of Republicans say this, compared with just 22% of Democrats.
  • Democrats mostly view the situation as a major problem (44%) or minor problem (26%) for the U.S. Very few Democrats (7%) say it is not a problem.

In an open-ended question , respondents voice their concerns about the migrant influx. They point to numerous issues, including worries about how the migrants are cared for and general problems with the immigration system.

Yet two concerns come up most frequently:

  • 22% point to the economic burdens associated with the migrant influx, including the strains migrants place on social services and other government resources.
  • 22% also cite security concerns. Many of these responses focus on crime (10%), terrorism (10%) and drugs (3%).

When asked specifically about the impact of the migrant influx on crime in the United States, a majority of Americans (57%) say the large number of migrants seeking to enter the country leads to more crime. Fewer (39%) say this does not have much of an impact on crime in this country.

Republicans (85%) overwhelmingly say the migrant surge leads to increased crime in the U.S. A far smaller share of Democrats (31%) say the same; 63% of Democrats instead say it does not have much of an impact.

Government widely criticized for its handling of migrant influx

For the past several years, the federal government has gotten low ratings for its handling of the situation at the U.S.-Mexico border. (Note: The wording of this question has been modified modestly to reflect circumstances at the time).

Chart shows Only about a quarter of Democrats and even fewer Republicans say the government has done a good job dealing with large number of migrants at the border

However, the current ratings are extraordinarily low.

Just 18% say the U.S. government is doing a good job dealing with the large number of migrants at the border, while 80% say it is doing a bad job, including 45% who say it is doing a very bad job.

  • Republicans’ views are overwhelmingly negative (89% say it’s doing a bad job), as they have been since Joe Biden became president.
  • 73% of Democrats also give the government negative ratings, the highest share recorded during Biden’s presidency.

For more on Americans’ evaluations of the situation, visit Chapter 1 .

Which policies could improve the border situation?

There is no single policy proposal, among the nine included on the survey, that majorities of both Republicans and Democrats say would improve the situation at the U.S.-Mexico border. There are areas of relative agreement, however.

A 60% majority of Americans say that increasing the number of immigration judges and staff in order to make decisions on asylum more quickly would make the situation better. Only 11% say it would make things worse, while 14% think it would not make much difference.

Nearly as many (56%) say creating more opportunities for people to legally immigrate to the U.S. would make the situation better.

Chart shows Most Democrats and nearly half of Republicans say boosting resources for quicker decisions on asylum cases would improve situation at Mexico border

Majorities of Democrats say each of these proposals would make the border situation better.

Republicans are less positive than are Democrats; still, about 40% or more of Republicans say each would improve the situation, while far fewer say they would make things worse.

Opinions on other proposals are more polarized. For example, a 56% majority of Democrats say that adding resources to provide safe and sanitary conditions for migrants arriving in the U.S. would be a positive step forward.

Republicans not only are far less likely than Democrats to view this proposal positively, but far more say it would make the situation worse (43%) than better (17%).

Chart shows Wide partisan gaps in views of expanding border wall, providing ‘safe and sanitary conditions’ for migrants

Building or expanding a wall along the U.S.-Mexico border was among the most divisive policies of Donald Trump’s presidency. In 2019, 82% of Republicans favored expanding the border wall , compared with just 6% of Democrats.

Today, 72% of Republicans say substantially expanding the wall along the U.S. border with Mexico would make the situation better. Just 15% of Democrats concur, with most saying either it would not make much of a difference (47%) or it would make things worse (24%).

For more on Americans’ reactions to policy proposals, visit Chapter 3 .

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Table of contents, fast facts on how greeks see migrants as greece-turkey border crisis deepens, americans’ immigration policy priorities: divisions between – and within – the two parties, from the archives: in ’60s, americans gave thumbs-up to immigration law that changed the nation, around the world, more say immigrants are a strength than a burden, latinos have become less likely to say there are too many immigrants in u.s., most popular.

About Pew Research Center Pew Research Center is a nonpartisan fact tank that informs the public about the issues, attitudes and trends shaping the world. It conducts public opinion polling, demographic research, media content analysis and other empirical social science research. Pew Research Center does not take policy positions. It is a subsidiary of The Pew Charitable Trusts .

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Intended audience: Individuals of all levels. We all make decisions, inside and out of work, and anyone can apply concepts learned.

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Judge orders Trump and companies to pay nearly $355 million in civil fraud trial

By Lauren del Valle , Kara Scannell , Jeremy Herb , Dan Berman and Elise Hammond , CNN

Key takeaways from the civil fraud trial ruling against Donald Trump

From CNN's Jeremy Herb, Lauren del Valle and Kara Scannell

 Donald Trump speaks at his Mar-a-Lago estate, Friday, February 16, in Palm Beach, Florida.

Judge Arthur Engoron hit Donald Trump with his biggest punishment to date on Friday, in a ruling that fined the former president $355 million for fraudulently inflating the values of his properties.

Engoron found Trump liable for fraud, conspiracy and issuing false financial statements and false business records, and he barred him from serving as director of a company in New York for three years. But while he stopped short of dissolving the Trump Organization altogether, Engoron issued a blistering  93-page opinion  that painted the former president as unremorseful and highly likely to commit fraud again.

Here are key takeaways from the decision:

  • The biggest fines yet against Trump: Engoron found that the defendants’ fraud saved them about $168 million in interest, fining Trump and his companies that amount. He also ruled that Trump and his companies were liable for $126 million in ill-gotten profits from the sale of the Old Post Office in Washington, DC, and that Trump and his companies were liable for $60 million in profits from the sale of Ferry Point in the Bronx. Engoron also wrote that Trump would be required for interest on those payments.
  • The judge gets the last word: Trump repeatedly attacked Engoron and the case throughout the 11-week trial on social media, outside the courtroom – and even to the judge’s face while he testified. On Friday, Engoron got the last word, painting Trump as a “pathological” fraudster who would not stop unless forced. The judge acknowledged that the sins Trump committed — which his lawyers frequently argued had no victim because banks were repaid and often eager to do business with Trump’s company — were not as serious as some crimes. But he faulted Trump and his co-defendants for a complete lack of contrition.
  • No corporate death penalty: The judge banned Trump from serving as an officer or director of a New York corporation for three years, but did not issue the so-called corporate death penalty. Engoron pulled back from a decision he issued a summary judgment in September dissolving Trump’s business certificates in finding that Trump and his co-defendants were liable for persistent and repeated fraud. But, the independent monitor installed last fall will stay in place for at least three years and an independent director of compliance should be put in place at the Trump Org. at the company’s expense, the ruling said.
  • Judge says Cohen told the truth: Engoron recapped Michael Cohen’s theatrical trial testimony, acknowledging the credibility issues with Trump’s former lawyer and fixer. But ultimately, Engoron said, he believed Cohen.
  • Trump’s adult sons banned for 2 years: Trump’s eldest sons – who’ve essentially run the Trump Organization since 2017 – are barred from serving as executives in New York for two years, according to Engoron’s order. The Trumps will have to navigate the two-year penalty as they sort out the future of the family-run real estate company.

Get up to speed on the ruling and more takeaways .

Trump will likely be forced to turn over full judgment amount of $355 million to move ahead with appeal

From Lauren del Valle and Kara Scannell

Former President Donald Trump and his co-defendants will likely need to come up with the full judgment of $355 million  ordered by Judge Arthur Engoron Friday, with potentially more in interest, in order to move forward with an appeal, sources familiar with the matter have confirmed to CNN.

Those sources explained that this is the typical procedure required by the law, though some of the details, including the total amount to be frozen, could change. 

Trump and his lawyers said Friday they intend to appeal the decision.

That money will be held in an account pending the appellate process, which could take years to litigate.

The 9% interest Judge Engoron ordered Trump and his company to pay on the nearly $355 million judgment will continue to accrue until it’s paid per the order. 

Typically, the state requires a notice of appeal within 30 days of the judgment.

Fact check: Trump’s baseless claim that Biden and the Justice Department are behind his civil case

From CNN's Daniel Dale

In his remarks Friday evening, President Donald Trump claimed,  as he has before , that President Joe Biden was a hidden hand behind the civil fraud case in New York.

“All comes out of the DOJ, it all comes out of Biden,” Trump said. “It’s a witch hunt against his political opponent, the likes of which our country has never seen.” 

Facts First:  There is no basis for Trump’s claim that Biden or the Justice Department is behind the civil case. The case was brought by New York state Attorney General Letitia James – after an investigation  she began in 2019 , roughly two years before Biden became president. As Trump has repeatedly noted, James, a Democrat,  campaigned  in 2018 on a pledge to pursue Trump. Also, federal agencies do not have jurisdiction over state cases like this.

James filed the lawsuit that led to this trial  in September 2022  – about two months before Trump  launched his 2024 campaign .

Trump: We will appeal New York civil fraud ruling

From CNN staff

Former President Donald Trump speaks to the media on Friday.

In remarks from Mar-a-Lago, Donald Trump slammed Judge Arthur Engoron, New York Attorney General Letitia James and vowed to appeal Friday's ruling that orders he and his companies pay nearly $355 million.

“It’s a very sad day for, in my opinion, the county," the former president said speaking from Palm Beach, Florida.

"We’ll appeal, we’ll be successful, I think,” Trump said

More on the ruling: The ruling in  the New York civil fraud case also says Trump will be  barred  from serving as an officer or director of any New York corporation or other legal entity in the state for three years, among other restrictions.

Earlier Friday, Trump called the ruling a sham on Truth Social.

CNN's Kate Sullivan contributed reporting to this post.

New York attorney general: The court ruled in favor of "every hard-working American who plays by the rules"

From CNN’s Samantha Beech

New York Attorney General Letitia James speaks to the media on Friday, February 16.

Attorney General Letitia James celebrated today's civil fraud ruling in remarks from New York, saying the court ruled "in favor of every hard-working American who plays by the rules."

“Today justice has been served, today we proved that no one is above the law. No matter how rich, powerful, or politically connected you are, everyone must play by the same rules," the attorney general said.

James added, “Donald Trump may have authored the ‘Art of the Deal,’ but he perfected the art of the steal.”

"And so after 11 weeks of trial, we showed the staggering extent of his fraud, and exactly how Donald Trump and the other defendants deceived banks, insurance companies and other financial institutions for their own personal gain," she continued. "We proved just how much Donald Trump, his family and his company unjustly benefited from his fraud."

James said, “I want to be clear, white collar financial fraud is not a victimless crime. When the powerful break the law, and take more than their fair share, there are fewer resources available for working people, small businesses and families.”

The attorney general thanked those in her office who helped work on the case.

“The scale and the scope of Donald Trump’s fraud is staggering, and so to is his ego, and his belief that the rules do not apply to him. Today, we are holding Donald Trump accountable,” James said.

James did not take questions from reporters and departed the room directly after her remarks, which largely reflected the written statement issued by her office earlier Friday. 

Judge: Common excuse that "everybody does it" is all the more reason to be vigilant in enforcing rules

From CNN’s Jeremy Herb, Laura Dolan and Nicki Brown

Judge Arthur Engoron presides over closing arguments in January.

The New York judge criticized one of the defenses put up by Donald Trump’s lawyers in the civil fraud case, writing in his ruling that claiming “everybody does it” is no reason to get away with fraud.

In fact, Judge Arthur Engoron argued it’s all the reason to be more vigilant in actually enforcing the rules. 

“Here, despite the false financial statements, it is undisputed that defendants have made all required payments on time; the next group of lenders to receive bogus statements might not be so lucky. New York means business in combating business fraud," the judge said.

Known for his colorful writing, the judge also quoted an "ancient maxim" before saying the frauds at issue in this case "shock the conscience."

"As an ancient maxim has it, de minimis non curat lex, the law is not concerned with trifles. Neither is this Court," Judge Arthur Engoron wrote in his ruling. "But that is not what we have here." "The frauds found here leap off the page and shock the conscience," the judge wrote.

Remember: Trump’s attorneys argued during the trial that the attorney general’s claims against Trump had no victims — the banks were paid back and were eager to do business with Trump.

But the attorney general argued, and the judge agreed, that the fraudulent loans Trump received at lower rates had an impact on the marketplace. Plus, the law used to bring the claims against Trump does not require there to be victims of fraud in a traditional sense. 

Does Trump have to pay the nearly $355 million judgment immediately? What we know

From CNN's Fredreka Schouten

Legal experts say former President Donald Trump is likely to use a bond, secured with his assets as collateral, as the first step in satisfying the judgment in the New York civil fraud case brought by New York Attorney General Letitia James.

On Friday, Judge Arthur Engoron ordered Trump and his companies to pay nearly $355 million, which Trump has vowed to appeal.

Under a so-called appeal bond, Trump would put up a percentage of the judgment and a third-party company that is the guarantor “is on the hook for the full amount,” said Joshua Naftalis, a former federal prosecutor now in private practice in New York.

“It’s not just the president: Anybody faced with this size of a judgment would probably go the appeal-bond route, because to put up that kind of money is enormous,” Naftalis said. “That could be his entire cash position.”

What Trump has available: It’s difficult to determine the full assets available to Trump, because his business is a privately held concern and does not regularly file reports with regulators. In a deposition taken last year as part of the case brought by James, the former president said his company had more than $400 million in available cash.

Adam Leitman Bailey, a real estate attorney in New York, said Trump likely would have to put up 10% of the judgment in cash, plus an additional fee. 

In January, a jury in a civil defamation case  ordered Trump to pay $83.3 million  to former magazine columnist E. Jean Carroll, on top of the $5 million verdict she had already won against him last year.

2-year ban on Trump’s adult sons leaves Trump Org leadership in question

From CNN’s Lauren del Valle

Eric Trump, left, and Donald Trump Jr. wait for their father to speak at the White House in 2020.

Donald Trump’s eldest sons — who’ve essentially run the Trump Organization since 2017 — are barred from serving as executives in New York for two years, according to Judge Arthur Engoron's order.

The Trumps will have to navigate the two-year penalty as they sort out the future of the family-run real estate company that also hasn’t filled the chief financial officer or controller positions vacated by former Trump Org. execs Allen Weisselberg and Jeff McConney.  

During closing arguments last month, Engoron questioned whether the attorney general presented any evidence that Trump’s eldest sons knew that there was fraud going on at the company — but ultimately found them liable for issuing false financial statements, falsifying business records, and conspiracy claims. 

The judge knocked Eric Trump’s credibility in his ruling, pointing out inconsistent testimony he gave at trial.  He “begrudgingly” conceded at trial that he actually knew about his father’s statements as early as 2013 “upon being confronted with copious documentary evidence conclusively demonstrating otherwise,” the judge wrote. 

Engoron also said Eric Trump unconvincingly tried to distance himself from some appraisals of Trump Org properties that offered a much lower valuation than reported on Donald Trump’s financial statements. 

More on the ruling: Eric and Donald Trump Jr. were both ordered to pay more than $4 million in disgorgement, or “ill-gotten” profits, they personally received from the 2022 sale of Trump’s hotel at the Old Post Office building in Washington DC. 

Ivanka Trump gets to keep her profits on the building sale because she was dismissed as a defendant in the case by an appeals court ahead of trial. But that didn’t stop Engoron from weighing in on her trial testimony, calling it “suspect.” 

Trump has been ordered to pay $438 million this year in fraud and defamation cases

From CNN's Jeremy Herb

President Donald Trump speaks during a press conference held at Mar-a-Lago on February 8, in Palm Beach, Florida.

Judge Arthur Engoron hit Donald Trump with his biggest punishment to date Friday, in a ruling that fined the former president nearly $355 million for fraudulently inflating the values of his properties.

The dollar amount dwarfed the verdict against Trump issued last month in the defamation case brought by E. Jean Carroll — an $83 million judgment — hitting home just how much the New York attorney general’s civil fraud case threatens Trump’s business empire.

Engoron found Trump liable for fraud, conspiracy, issuing false financial statements, and falsifying business records, barring him from serving as director of a company in New York for three years.

While the judge pulled back from trying to dissolve the Trump Organization altogether, Engoron issued a blistering 93-page opinion that painted the former president as unremorseful and highly likely to commit fraud again.

"This Court finds that defendants are likely to continue their fraudulent ways unless the Court grants significant injunctive relief,” Engoron wrote. 

The judge also ruled that Trump will have to pay millions in interest on the judgement amount.

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COMMENTS

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