Top 10 Time Management Interview Questions (Example Answers Included)

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time management interview questions

By Mike Simpson

In many workplaces and a wide variety of roles, having time management skills are essential. Since that’s the case, hiring managers frequently ask time management interview questions to find candidates that excel in that area.

But what exactly are time management skills, and how do you show the hiring manager that you shine when it comes to time management? If you want to be ready for interview questions about time management, here’s what you need to know.

What Is Time Management?

If you’re going to be ready for any interview questions about time management, you first need to understand what the phrase means.

According to the folks at Glassdoor , “time management is the ability to effectively prioritize your work. It’s essentially your aptitude for staying productive and ensuring you are meeting your overall objectives.”

While that definition is a good start, there’s more to it. According to The Balance , “time management refers to the development of processes and tools that increase efficiency and productivity.”

Basically, time management involves effective organization and the ability to estimate the time required to handle tasks, identify priorities, and remain focused during the day. Additionally, it includes the skills, processes, technologies, and tools that help you stay efficient. That way, you can meet performance goals and hit deadlines.

Technically, time management is vital in nearly any type of job. However, it’s particularly critical in faster-paced environments where employees often handle multiple responsibilities and conflicting priorities. Whether you’re working in food service, a medical profession, an IT role, or anything in between, time management matters.

Since solid time management skills allow employees to perform better overall, hiring managers ask questions specifically about time management. In most cases, time management interview questions are either behavioral or situational .

With those, you have to discuss an example from your past or how you’d approach a hypothetical scenario, allowing the hiring manager to see your time management skills in action.

How to Answer Time Management Interview Questions

Before we dive into our top ten time management interview questions, let’s take a quick moment to talk about your overall interview strategy.

While many interview questions about time management are common, there’s always a chance the hiring manager will ask you something unexpected. By honing the proper techniques, you’ll be ready for curveballs.

First, you’ll want to do some research. Spend time reviewing the job description, focusing on anything that mentions time management, shifting priorities, fast-paced work, or similar points.

Next, review the company’s website – including its mission, values statements, and careers page – for insights into the company’s culture relating to time management. You can also explore the organization’s social media pages, as those may have valuable information.

After that, spend time reflecting on your past work experience. Find instances where time management was critical or your time management skills helped you succeed. Often, those can be excellent examples to share in some of your answers.

As mentioned above, most time management questions are behavioral or situational, so you want to answer them using a particular approach. Usually, combining the STAR Method and the Tailoring Method is your best bet.

The STAR Method gives you a framework for building a solid answer. It ensures you discuss the situation, task, action, and result in regard to your example. Essentially, it lets you show the hiring manager you have time management skills instead of just telling them, making your response more effective.

The Tailoring Method is all about relevancy. It helps you identify examples or skills to highlight that relate closely to the job you want to land. By using it, you can position yourself as a stronger match, increasing the odds that you’ll impress the hiring manager with your answer.

Top 10 Time Management Interview Questions

Usually, the interview questions about time management that candidates face are highly similar, regardless of their career path or the job they’re trying to land. However, the questions might have a unique flavor based on the specific role the hiring manager wants to fill.

So, the questions might look a little different depending on the position you’re after, but what the hiring manager wants to know is typically the same. Since that’s the case, you can use the examples below to help you understand what an excellent answer looks like, making it easier to create your own compelling responses.

Here’s a look at our top ten time management interview questions and answers.

1. What tools or techniques do you use to ensure you can stay on top of your responsibilities?

While this question doesn’t explicitly mention time management, it still falls into that category. The hiring manager wants to know that you can effectively manage your workload, even with limited oversight.

In your answer, reference any tools or techniques that allow you to track your tasks and associated deadlines. If you can connect this to an example from a past job, then feel free to incorporate it into your answer.

EXAMPLE ANSWER:

“I use several approaches to help ensure I can stay on top of my responsibilities at work. When my workload is lighter, I’ve found that a simple to-do list is a great way to track tasks and deadlines, allowing me to order the activities based on priority and check them off as they’re completed. If my workload is more complex, I use my calendar. That allows me to block out time for various assignments, set notifications to remind me of upcoming deadlines, and improve overall tracking.”

2. When you have multiple conflicting deadlines, how do you prioritize your work?

The ability to effectively prioritize your tasks is a crucial part of time management. Here, the hiring manager wants to know how you’d approach your work if you had two or more projects with conflicting deadlines. Ideally, you want to describe a strategy that allows you to handle everything promptly, ensuring all targets are met.

“If I have multiple conflicting deadlines, the first step I take is to determine if any of the responsibilities are a higher priority than others. This can include general importance in a business sense or if other tasks – including those assigned to me or others on the team – are dependent on the completion of any of the activities. If so, I begin with those, working diligently to wrap them up so I can transition to the other remaining responsibilities and hit the deadlines. If the projects are all equal in regard to importance and dependencies aren’t a factor, I begin with the task that’s the shortest to complete. By focusing there and working efficiently, I can clear my to-do list, simplifying the rest of the planning. Plus, any activities that require more time or attention will be my sole focus at the end, reducing the odds of disruptions relating to the other tasks.”

3. How do you organize a large project to ensure you meet the deadline?

With this time management interview question, the hiring manager wants to learn more about how you break down assignments to make them manageable. In most cases, you want to talk about how you organize the individual tasks involved. That way, the hiring manager knows you can effectively allocate time to each activity.

“When I’m given a large project, I first break it down into smaller tasks. That helps me fully understand what’s needed, allowing me to create a framework for project completion. Next, I estimate the time required to handle each activity. Once I’ve done that, I can create a formal schedule that outlines what I’ll complete and when I’ll handle it. Whenever possible, I aim to complete the project a bit ahead of schedule. That way, I also have time to review my work before submitting the deliverables.”

4. In your opinion, why is time management important?

As one of the more straightforward time management interview questions, the hiring manager simply wants to know your views on time management. As you discuss why it’s important, make a direct connection to how it impacts your ability to work efficiently. That keeps the answer a bit personal, making it a better approach.

“I believe that time management is important because it directly impacts efficiency, productivity, and the achievement of goals. By harnessing time management skills like organization, planning, and scheduling, I’m able to remain on top of my responsibilities and meet key deadlines. Plus, effective time management keeps my stress levels low, as I know I have a strategy to help me succeed.”

5. If you were given a new, challenging assignment with a short deadline, how would you approach it?

Here’s a time management interview question that hiring managers ask to see how you’d tackle a new responsibility under tight time constraints. Since it’s a hypothetical, you can simply discuss your strategy for handling the situation. However, if you have relevant experience, you can also talk about it.

“If I’m given a new, challenging assignment with a short deadline, my first step is gathering as much information as possible, particularly if I’m unfamiliar with handling some of the tasks. Along with doing independent research, I’d ask my manager clarifying questions or tap the expertise of my teammates should I need guidance. That way, I have a strong foundation, increasing my odds of success. After that, I’d focus on organization. I’d break down each step I need to handle and estimate the time requirements, giving me a functional roadmap. Then, I’d attempt to build in a time buffer, just in case I needed to do more research along the way. That’s the approach I used in my last job when a similar situation occurred. Ultimately, it allowed me to remain on target, avoid getting overwhelmed, and meet the tight deadline with a little room to spare.”

6. Tell me about a time when you were overtasked, and your manager wanted to give you another task to manage. How did you handle it?

This is one of the interview questions about time management that’s a bit indirect. The hiring manager wants to know either what you did to take on the new tasks or how you discussed the situation with your supervisor.

Even if you didn’t take on the additional work, your approach shows that you’re aware of your capabilities and limitations. As a result, even answers that don’t result in expanding your responsibilities can position you as a strong candidate.

“In my last job, my manager wanted to hand me a new project during a period where I was already a bit overloaded. When presented with the task, I was open and honest with my manager about my workload. I discussed the time requirements for my existing responsibilities, upcoming deadlines I was handling, and how bringing more work into the mix would potentially impact my performance regarding the new project and my current duties. After that, we worked together to find an arrangement that made sense. Since the new project was in my wheelhouse, we found other responsibilities that could be shifted to another team member with space in their schedule. Ultimately, it was a mutually beneficial solution, as I could use skills I love, meet all of the needed deadlines, and exceed expectations while keeping my workload manageable.”

7. Imagine being out of the office for a week and returning to an email box with 100 new messages. How would you figure out which to focus on first?

In many office jobs, receiving 100 emails a week (or even more) isn’t uncommon. This question helps the hiring manager see how you’d handle a potentially daunting task that would test your time management and organizational skills.

In your answer, outline your strategy for sifting through the messages to find high-priority emails. Then, discuss the steps you would take to wrap them up quickly.

“If I returned from a week out of the office and had 100 new unread emails, my first step would be to organize them by priority. I’d create several folders or use features like color-coded flags, allowing me to mark high-priority messages, important messages, and not-so-important messages. Then, I’d move or mark each email after quickly skimming it. After organizing the emails, I’d send quick messages out on all of the high-priority messages letting them know I was back in the office after an absence and would handle their needs promptly, providing a time estimate for the next message if possible. Then, I’d begin working on the high-priority ones based on the order they were received or their importance level, depending on their overall nature.  After handling the high-priority emails, I’d move onto the next priority level and tackle those, followed by the least urgent ones. Overall, that approach keeps me organized and allows me to focus my energies effectively, ensuring critical messages are addressed before those that can wait.”

8. How do you get ready for the day ahead?

This time management question focuses more on your day-to-day organizational activities. It helps the hiring manager see how you set yourself up for success, making it easier for you to stay on target.

“Generally, I like to plan my workdays a day in advance. Before I leave the office, I review the tasks I’ve completed, comparing them to my to-do list or calendar. That allows me to ensure I didn’t miss anything and, if I did, lets me establish the tasks as a top priority for the following day. Next, I create a simple to-do list that outlines what I want to accomplish the next day. That gives me a roadmap I can use right when I arrive, allowing me to begin the day as productively as possible. When possible, I’ll also gather any needed materials for the next day if I have time. If not, I begin my day by securing any needed files or information, ensuring that I can focus on the task without having to pause to get more details. Overall, I’ve found this approach to be highly effective, as it makes the start of every workday far less stressful.”

9. Tell me about a time when you missed a deadline. What happened, and were you able to recover?

Technically, this is a question about when your time management skills may have failed you. Ultimately, the hiring manager is only partially interested in what went wrong; they’re more concerned about what you learned from the experience and how you made it right.

Ideally, you want to choose an example that meets the criteria but where you were also able to succeed. Additionally, discuss a few lessons learned as you wrap up, showing that you used the experience to avoid a similar situation in the future.

“In my second to last, I was given a large project to oversee. It was the first time I had taken on a project of that size, and while I had the needed skills, I underestimated how long it would take to handle some of the involved tasks. About midway through the project, I was working on a deliverable that the stakeholders needed to review before I could move forward. As the deadline for it drew near, I realized I wouldn’t hit the target. I immediately contacted my manager, explained that I would fall short, and outlined what I was doing to get it completed as soon as possible. Additionally, I let the stakeholders know that I’d miss the deadline, and provided an estimated completion date. Ultimately, I wasn’t able to get the deliverable wrapped up by the original deadline, which impacted how the stakeholder’s viewed the company and me. However, I remained focused and finished one day before the date I’d given as a new target. The deliverable ultimately exceeded their expectations, which helped reestablish some rapport. After that, I dedicated some additional time to the project, allowing me to make up for lost time and finish the project by its original wrap-up date. Overall, the experience was enlightening for me. Due to that project, I learned how to better estimate the time requirements for my tasks and adopted some new organizational practices that help me stay on target. Since that project, I haven’t missed a deadline, and that’s something I intend to continue throughout the remainder of my career.”

10. What steps do you take to limit distractions at work?

While this doesn’t look like a time management question, it is. Limiting distractions makes you more efficient and productive, giving you more time to focus on your responsibilities.

Usually, you’ll want to outline any tools and techniques that help you concentrate on the task at hand. This can include technologies, as well as any other strategy that assists you with staying on target.

“I use several techniques to limit distractions at work. First, I silence all unnecessary notifications, as popups can draw attention away from what I’m handling. Second, I’ll block out time on my shared calendar for the tasks, showing others that I’m unavailable during those periods. Sometimes, I’ll also put a sign or signal at my desk if I’m in the office, preventing any casual drop-ins. Changing my status on any collaboration software is another step I take, largely for a similar reason. Finally, I clean and organize my work area regularly. Along with eliminating visual clutter, that ensures everything I may need is in an easy-to-locate, predictable place. As a result, I don’t have to waste time digging through piles of paperwork to find what I need.”

Putting It All Together

At this point, you should feel pretty confident about answering time management interview questions. Use the information and insights above to help you prepare your own standout answers, and spend time practicing your responses to increase your comfort level. That way, you can easily deliver your answers, making it more likely that you’ll impress the hiring manager and, hopefully, secure a job offer.

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Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com.

His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others.

Learn more about The Interview Guys on our About Us page .

About The Author

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Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com. His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others. Learn more about The Interview Guys on our About Us page .

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problem solving and time management interview questions

Home » The Basics » 50 Time Management Interview Questions (With Example Answers)

50 Time Management Interview Questions (With Example Answers)

problem solving and time management interview questions

May 28, 2023

50 Time Management Interview Questions (With Example Answers)

In today’s competitive job market, showcasing your time management skills is crucial to landing that dream job. Employers are always on the lookout for candidates who can efficiently manage their time and prioritize tasks. To gauge your time management abilities, interviewers often ask a range of questions related to this important skill. In this article, we’ll go through 50 Time Management Interview Questions (With Example Answers) to help you do just that.

These questions will not only give you a better understanding of your own time management capabilities but also prepare you for any curveballs that might be thrown during an interview. From general organizational techniques to your ability to deal with stressful situations and juggle multiple tasks at once, these questions will cover it all, giving you a solid foundation in answering time management-related queries confidently.

By familiarizing yourself with the questions and example answers provided, you’ll be able to articulate your own time management proficiency in a precise and convincing manner. This will help you stand out in the eyes of hiring managers and increase your chances of landing that coveted management role.

Table of Contents

The Importance of Time Management in Interviews

Significance of time management skills for candidates.

Time management is a crucial skill that interviewers look for in candidates. Your ability to manage your time efficiently demonstrates your organizational skills, prioritization, and work ethic. By effectively showcasing your time management skills during the interview, you can position yourself as a valuable candidate who can meet performance goals and contribute positively to the organization.

To excel in your interview, consider the following tips:

  • Be punctual: Arriving on time or early for your interview shows your commitment to punctuality and respect for the interviewer’s time.
  • Prepare beforehand: Research the company and role, gather relevant documents, and rehearse your answers to anticipated questions, so you can effectively manage your time during the interview.
  • Demonstrate prioritization skills: Highlight specific examples from your previous experiences where you successfully juggled multiple tasks, deadlines, or projects. Explain how you determined priorities and allocated your time accordingly.

Relation Between Time Management and Job Performance

Effective time management is directly linked to job performance. As an employee, your ability to manage your time well can lead to increased productivity and more efficient work overall. Conversely, poor time management can result in missed deadlines, workplace stress, and lower performance.

Emphasize these points during your interview to showcase the benefits of your time management skills for the potential employer:

  • Improved productivity: Discuss how you have used time management techniques (e.g., setting goals, prioritizing tasks, and using tools/apps) to boost productivity.
  • Meeting deadlines: Share instances when you faced tight deadlines and explain how time management helped you complete your tasks on time without compromising quality.
  • Reduced stress: Explain how managing your time effectively helps you maintain a balanced work-life, reducing stress levels and enhancing overall job satisfaction.

By highlighting the importance of time management in interviews and linking it to your potential job performance, you can better showcase your skills and convince interviewers that you’re an ideal candidate for the position.

Techniques and Strategies for Answering Time Management Questions

Using the star method.

When answering time management questions, use the  STAR method  to structure your responses:  S ituation,  T ask,  A ction, and  R esult. Describe a specific situation where you had to manage your time effectively, explain the tasks involved, detail the actions you took to complete those tasks, and discuss the positive results achieved. This method helps highlight your time management skills and provides employers with clear examples of your abilities.

Showcasing Your Strengths and Weaknesses

It’s essential to showcase your  strengths  in time management during the interview, such as prioritization, organization, and effective communication. Use examples from your past experiences to demonstrate these qualities – whether from work, school, or personal projects. When discussing your weaknesses, show that you’re aware of them and actively working on improvement. For instance, if your greatest weakness is becoming overwhelmed during busy periods, discuss the steps you’re taking to keep track of responsibilities and manage stress.

Discussing Past Work Experience

Your past  work experience  plays a critical role in showcasing your time management skills. When answering interview questions, provide examples of projects you’ve successfully completed, emphasizing how you effectively managed time constraints and competing priorities. Remember to highlight instances of  teamwork  and how your time management abilities contributed to the team’s success.

Discussing your  emotional intelligence  is also important when talking about past experiences. Explain how you’ve used empathy, self-awareness, and self-regulation to stay organized and manage your time effectively, even in high-pressure situations.

Here are some formatting tips for structuring your responses:

  • Use  bullet points  to list key strengths, weaknesses, or steps taken in managing time.
  • Create a  table  to compare and contrast different time management techniques.
  • Use  bold text  to emphasize essential points and keywords.

Remember, keep your responses concise and focused on relevant information. Use a confident, knowledgeable, neutral, and clear tone of voice, and use second-person language (you, your, yours) throughout the interview.

1. How do you prioritize your tasks and manage your time effectively?

Example Answer: I prioritize my tasks by evaluating their urgency and importance. I use techniques like the Eisenhower Matrix to categorize tasks into four quadrants: urgent and important, important but not urgent, urgent but not important, and not urgent nor important. This helps me focus on tasks that have the highest impact and need immediate attention.

2. Can you describe a time when you had to juggle multiple projects with tight deadlines? How did you handle it?

Example Answer: In my previous role, I faced a situation where I had to manage multiple projects with tight deadlines. I handled it by first creating a detailed project plan that outlined the tasks, milestones, and deadlines for each project. I communicated with the team members and stakeholders to ensure everyone was aware of the timelines and expectations. I also prioritized tasks based on their importance and used time management techniques like time blocking to allocate dedicated time for each project. By staying organized and proactive in managing the projects, I was able to meet all the deadlines successfully.

3. How do you handle interruptions or unexpected changes in your schedule?

Example Answer: I understand that interruptions and unexpected changes are a part of the work environment. When faced with interruptions, I assess their urgency and impact on my current tasks. If the interruption requires immediate attention, I address it promptly. Otherwise, I make a note of it and schedule a specific time to address it later. I try to minimize distractions by creating a focused work environment and practicing good communication skills to manage any changes effectively.

4. How do you stay motivated and focused on tasks, especially during challenging or monotonous projects?

Example Answer: To stay motivated, I break down tasks into smaller, manageable chunks. I set specific goals and reward myself upon their completion. I also find ways to make tasks more engaging and enjoyable by exploring different approaches or seeking opportunities for creativity. Additionally, I remind myself of the bigger picture and the impact my work will have, which helps me stay focused and motivated even during challenging or monotonous projects.

5. How do you handle tight deadlines and ensure timely completion of tasks?

Example Answer: When faced with tight deadlines, I start by assessing the requirements and breaking down the tasks into smaller, manageable parts. I create a detailed schedule, allocate sufficient time for each task, and closely monitor my progress. If needed, I leverage time-saving techniques like automation or delegation to ensure timely completion. Regular communication with stakeholders and proactive problem-solving help me stay on track and meet the deadlines.

6. How do you effectively plan your day to maximize productivity?

Example Answer: I begin my day by reviewing my task list and identifying high-priority items. I schedule dedicated time blocks for focused work, allowing minimal interruptions. I also prioritize tasks that align with my long-term goals or have approaching deadlines. By planning my day in advance and setting realistic expectations, I can maintain a productive workflow and accomplish more.

7. How do you handle competing priorities when multiple tasks require your attention?

Example Answer: When faced with competing priorities, I first assess the importance and urgency of each task. I communicate with stakeholders to gain clarity on their expectations and deadlines. If possible, I negotiate deadlines or propose alternative solutions to manage conflicting priorities effectively. I also leverage my problem-solving skills to identify potential efficiencies or delegate tasks to capable team members, ensuring all priorities are addressed promptly.

8. How do you maintain focus and manage distractions in a fast-paced work environment?

Example Answer: In a fast-paced work environment, I proactively manage distractions by creating a dedicated workspace and implementing strategies like time blocking. I turn off unnecessary notifications and set specific times for email checking to minimize interruptions. Additionally, I practice active communication with colleagues, setting boundaries when needed, and seeking their support in maintaining a focused work environment.

9. How do you handle tasks that require a significant amount of time and effort to complete?

Example Answer: For tasks that require a substantial investment of time and effort, I break them down into smaller subtasks. I create a timeline with realistic milestones and allocate dedicated time for each subtask. By dividing the work into manageable parts, I can track my progress and maintain momentum throughout the project. Additionally, I leverage time management tools and techniques to optimize efficiency and ensure timely completion.

10. How do you stay organized and keep track of deadlines and important dates?

Example Answer: I utilize various tools and techniques to stay organized and track deadlines. I maintain a digital or physical planner where I record tasks, deadlines, and important dates. I set reminders and alerts to ensure I don’t miss any key deadlines. Additionally, I regularly review and update my task list to stay on top of my commitments. By staying organized and proactive, I can effectively manage my time and meet all necessary deadlines.

11. How do you handle a situation when you feel overwhelmed with tasks and deadlines?

Example Answer: When feeling overwhelmed, I first take a step back to assess the situation. I prioritize tasks based on their urgency and importance. If needed, I reach out to my supervisor or team members to seek support or discuss workload redistribution. I break down complex tasks into smaller, more manageable parts, focusing on one task at a time. I also practice self-care techniques like taking short breaks, practicing mindfulness, or engaging in physical activity to refresh my mind and regain focus.

12. How do you ensure effective communication and collaboration with team members to manage time collectively?

Example Answer: Effective communication and collaboration are essential for managing time collectively. I ensure team members have a clear understanding of project goals, timelines, and individual responsibilities. I schedule regular check-ins or stand-up meetings to discuss progress, address any challenges, and ensure alignment. By maintaining open lines of communication, we can identify and resolve any time-related issues collaboratively.

13. How do you continuously improve your time management skills?

Example Answer: I believe in continuous improvement and regularly seek ways to enhance my time management skills. I stay updated with the latest productivity tools and techniques and explore new methodologies. I actively seek feedback from supervisors or colleagues to identify areas for improvement. Additionally, I set personal goals for enhancing my time management skills and dedicate time for self-learning and development.

14. How do you handle unexpected delays or setbacks in your projects?

Example Answer: When faced with unexpected delays or setbacks, I first assess the situation to determine the cause and impact on the project timeline. I communicate promptly with relevant stakeholders, informing them of the situation and discussing possible solutions. I then evaluate the available resources and adjust the project plan accordingly, reallocating tasks or extending deadlines if necessary. By being proactive and adaptable, I minimize the impact of setbacks on the overall project timeline.

15. Can you describe a time when you had to multitask effectively to meet deadlines?

Example Answer: In my previous role, I encountered a situation where I had to manage multiple projects simultaneously with overlapping deadlines. To multitask effectively, I first prioritized tasks based on their urgency and importance. I utilized time management techniques like time blocking to allocate dedicated time for each project. I also practiced efficient task switching, ensuring I maintained focus and momentum when transitioning between tasks. By effectively managing my workload and staying organized, I met all the deadlines successfully.

16. How do you handle procrastination and ensure timely completion of tasks?

Example Answer: I understand the negative impact of procrastination on productivity. To overcome it, I break down tasks into smaller, actionable steps. I set realistic deadlines for each step and hold myself accountable to meet them. I also eliminate distractions by creating a conducive work environment and practicing techniques like the Pomodoro Technique, where I work in focused bursts with short breaks in between. By acknowledging the tendency to procrastinate and implementing strategies to combat it, I ensure timely completion of tasks.

17. How do you delegate tasks effectively to ensure efficient use of time and resources?

Example Answer: Delegating tasks effectively requires clear communication, understanding team members’ strengths, and trusting their capabilities. I assess the workload and identify tasks suitable for delegation. I communicate the expectations, deadlines, and provide necessary guidance to the team member involved. I also maintain an open line of communication, offering support and addressing any questions or concerns that arise. By delegating tasks strategically and empowering team members, I maximize the efficient use of time and resources.

18. Can you share an example of a time when you had to make adjustments to your time management approach to accommodate changing priorities?

Example Answer: In a recent project, there was a sudden shift in priorities due to a client’s request for additional features. To accommodate the change, I evaluated the impact on existing tasks and communicated with the team to reallocate resources and adjust the project plan. I reorganized the task sequence, reprioritized deliverables, and revised the timeline accordingly. By adapting my time management approach to accommodate changing priorities, I ensured the successful delivery of the enhanced project.

19. How do you handle tight deadlines without compromising the quality of your work?

Example Answer: When faced with tight deadlines, I prioritize my tasks and focus on essential elements to ensure quality. I break down the project into manageable stages and allocate sufficient time for each phase. I also leverage my attention to detail and organizational skills to streamline processes and eliminate unnecessary steps. By maintaining open lines of communication with stakeholders and managing expectations, I can deliver high-quality work within the given time constraints.

20. How do you handle time-sensitive tasks that require immediate attention?

Example Answer: When dealing with time-sensitive tasks, I remain calm and assess the situation quickly. I determine the critical actions needed and prioritize accordingly. I communicate with relevant parties, ensuring they are aware of the urgency and the impact on other tasks. If necessary, I reallocate resources or seek assistance to ensure the timely completion of the task. By being proactive and efficient in my decision-making, I can effectively manage time-sensitive situations.

21. How do you balance long-term projects with daily responsibilities and deadlines?

Example Answer: Balancing long-term projects with daily responsibilities requires effective planning and organization. I create a comprehensive project plan with milestones and deadlines to track progress. I break down the project into smaller tasks and allocate specific time blocks for each. Additionally, I prioritize daily responsibilities based on urgency and importance. By managing my time and resources effectively, I can work on long-term projects while meeting daily deadlines and responsibilities.

22. How do you handle conflicting priorities from different stakeholders or team members?

Example Answer: When faced with conflicting priorities, I initiate open and transparent communication. I schedule meetings or discussions to understand the perspectives and expectations of all stakeholders involved. I aim to find common ground and explore possible compromises. If necessary, I escalate the issue to higher management for guidance or make recommendations based on the impact and importance of each priority. By fostering collaboration and seeking win-win solutions, I can effectively manage conflicting priorities.

23. How do you ensure a healthy work-life balance while managing your time effectively at work?

Example Answer: Maintaining a healthy work-life balance is crucial for personal well-being and productivity. To achieve this, I set boundaries and establish clear work hours. I prioritize tasks and optimize productivity during designated work time. I also make time for self-care activities, hobbies, and spending quality time with family and friends outside of work. By creating a balance between work and personal life, I can recharge and bring renewed focus and energy to my work.

24. How do you handle interruptions and unexpected changes to your schedule?

Example Answer: When faced with interruptions or unexpected changes to my schedule, I assess the situation and determine its urgency and impact on my existing tasks. If the interruption is critical and requires immediate attention, I address it promptly. However, if it can be deferred, I communicate the need for uninterrupted time to colleagues or stakeholders and schedule a specific time to address the interruption. By managing interruptions effectively, I minimize their impact on my overall productivity and time management.

25. How do you prioritize tasks when faced with a heavy workload?

Example Answer: When faced with a heavy workload, I prioritize tasks based on their deadlines, importance, and impact on project goals. I start by identifying critical tasks that require immediate attention and tackle them first. Then, I assess tasks that contribute to long-term objectives and allocate time accordingly. I also consider dependencies and interrelated tasks to ensure smooth workflow. By prioritizing tasks strategically, I can manage a heavy workload effectively and meet deadlines.

26. How do you stay motivated and maintain productivity during challenging or monotonous tasks?

Example Answer: To stay motivated during challenging or monotonous tasks, I break them down into smaller milestones and set specific goals for each milestone. I create a reward system, where I reward myself upon achieving each milestone, to maintain motivation. Additionally, I leverage time management techniques like the Pomodoro Technique, where I work in focused bursts with short breaks in between, to keep my energy levels up and stay productive. By adopting these strategies, I can maintain motivation and productivity even during challenging or monotonous tasks.

27. How do you handle tasks that require a collaborative effort and coordination with team members?

Example Answer: When handling tasks that require collaboration, I ensure clear communication and establish open lines of dialogue with team members. I set clear expectations, define roles and responsibilities, and establish deadlines for each team member. I schedule regular check-ins to discuss progress, address any challenges, and ensure coordination. By fostering effective collaboration and maintaining clear communication, we can work efficiently as a team and accomplish tasks within the designated timeframes.

28. How do you evaluate the effectiveness of your time management strategies?

Example Answer: I regularly evaluate the effectiveness of my time management strategies by assessing the outcomes and results of my work. I reflect on my productivity levels, the ability to meet deadlines, and the quality of work delivered. I also seek feedback from supervisors or colleagues on my time management skills and areas for improvement. Additionally, I compare my current practices with new techniques or tools in the field of time management and make adjustments as needed to enhance my efficiency and effectiveness.

29. How do you handle conflicting deadlines and prioritize tasks effectively?

Example Answer: When faced with conflicting deadlines, I assess the urgency and importance of each task. I communicate with stakeholders involved to gain clarity on priorities and deadlines. I then prioritize tasks based on their impact on project goals, deadlines, and dependencies. If necessary, I negotiate deadlines or reallocate resources to ensure the timely completion of critical tasks. By effectively prioritizing tasks and managing conflicting deadlines, I can meet project requirements without compromising quality.

30. How do you handle distractions and maintain focus on your tasks?

Example Answer: To handle distractions and maintain focus, I employ several strategies. First, I create a dedicated and clutter-free workspace where I can minimize external disruptions. I turn off notifications on my devices to avoid constant interruptions. I also practice time blocking, where I allocate specific time slots for different tasks and eliminate any non-essential activities during those periods. By setting clear boundaries and implementing strategies to minimize distractions, I can maintain focus and productivity.

31. How do you handle last-minute changes or requests from clients or stakeholders?

Example Answer: When faced with last-minute changes or requests, I remain flexible and adaptable. I assess the impact of the change on existing tasks and deadlines. I communicate promptly with clients or stakeholders to gather additional information and discuss the feasibility of the request. If necessary, I negotiate timelines or reallocate resources to accommodate the changes while ensuring minimal disruption to the overall project plan. By being responsive and proactive, I can effectively handle last-minute changes and meet client or stakeholder expectations.

32. How do you ensure effective communication and collaboration with remote or virtual teams?

Example Answer: Effective communication and collaboration with remote or virtual teams are crucial for successful time management. I utilize digital communication tools and platforms to facilitate real-time communication and information sharing. I schedule regular video meetings or conference calls to discuss project progress, address concerns, and maintain alignment. I also leverage project management software or collaboration tools to track tasks and deadlines, ensuring everyone has visibility into the project timeline. By leveraging technology and maintaining open lines of communication, I foster effective collaboration with remote teams.

33. How do you balance long-term goals with short-term priorities in your time management approach?

Example Answer: Balancing long-term goals with short-term priorities requires a strategic approach. I establish clear long-term goals and break them down into actionable steps or milestones. I then prioritize short-term tasks and allocate dedicated time to work on them while keeping the bigger picture in mind. I regularly review and adjust my task list to ensure alignment with long-term goals. By finding a balance between immediate priorities and long-term objectives, I can stay focused on achieving both in a timely manner.

34. How do you handle procrastination and ensure timely completion of tasks?

Example Answer: To overcome procrastination, I use several strategies. First, I break down tasks into smaller, manageable steps, which makes them less overwhelming. I set specific deadlines for each step and hold myself accountable to meet those deadlines. I also eliminate distractions by creating a focused work environment and utilizing productivity tools to block time-wasting websites or apps. By adopting these strategies and maintaining self-discipline, I can avoid procrastination and complete tasks in a timely manner.

35. How do you handle situations when unexpected tasks or emergencies arise?

Example Answer: When unexpected tasks or emergencies arise, I remain flexible and adjust my priorities accordingly. I assess the urgency and importance of the new task or emergency and evaluate its impact on existing deadlines. If necessary, I communicate with stakeholders involved to renegotiate timelines or seek assistance. I also make use of time buffers in my schedule to accommodate unforeseen circumstances. By staying adaptable and responsive, I can effectively manage unexpected tasks or emergencies without compromising overall productivity.

36. How do you delegate tasks to team members while ensuring efficient time management?

Example Answer: Delegating tasks is a crucial aspect of time management. When delegating, I consider the skills and strengths of each team member and match tasks accordingly. I clearly communicate expectations, deadlines, and desired outcomes. I provide necessary support and resources to empower team members to complete their tasks effectively. Throughout the process, I maintain open lines of communication, provide feedback and guidance when needed, and monitor progress. By effectively delegating tasks, I can leverage the strengths of my team and achieve efficient time management.

37. How do you stay organized and keep track of multiple projects simultaneously?

Example Answer: To stay organized and manage multiple projects, I utilize project management tools and techniques. I create project timelines with clear milestones, deadlines, and dependencies. I break down projects into smaller tasks and allocate time for each task. I maintain a centralized system to track progress, prioritize tasks, and monitor deadlines. I also schedule regular check-ins with project teams to ensure alignment and address any issues promptly. By implementing effective organizational systems, I can successfully manage multiple projects simultaneously.

38. How do you ensure continuous improvement in your time management skills?

Example Answer: I believe in the importance of continuous improvement in time management skills. I regularly reflect on my performance and identify areas for growth. I seek feedback from supervisors, colleagues, or mentors to gain different perspectives and insights. I stay updated with the latest time management techniques and tools through reading books, attending seminars, or taking online courses. I experiment with new approaches and evaluate their effectiveness. By actively seeking opportunities to improve, I can enhance my time management skills and increase productivity.

39. How do you handle competing priorities and deadlines from different stakeholders?

Example Answer: When faced with competing priorities and deadlines, I prioritize tasks based on their alignment with organizational goals and the impact they have on key stakeholders. I proactively communicate with stakeholders, clearly outlining the available resources and timelines. I negotiate deadlines when necessary, ensuring a realistic and feasible schedule. I also identify opportunities for delegation or collaboration to effectively manage multiple priorities. By balancing the needs of different stakeholders and effectively prioritizing tasks, I can meet deadlines and deliver results.

40. How do you manage your energy levels throughout the day to maintain productivity?

Example Answer: Managing energy levels is crucial for maintaining productivity. I prioritize self-care and ensure I get enough sleep, exercise regularly, and maintain a healthy diet. I leverage the power of breaks by incorporating short rest periods throughout the day to recharge. I also align my most challenging or important tasks with periods when I have the highest energy levels. By managing my energy effectively, I can maintain focus, sustain productivity, and deliver high-quality work consistently.

41. How do you handle time-sensitive tasks that require immediate attention?

Example Answer: When faced with time-sensitive tasks, I follow a structured approach. First, I assess the urgency and impact of the task to determine its priority level. I allocate dedicated time to address it, ensuring minimal disruptions. I also communicate with relevant stakeholders to align expectations and deadlines. If necessary, I reprioritize or delegate other tasks to create space for immediate attention. By managing time-sensitive tasks efficiently, I can meet deadlines and deliver quality results in a timely manner.

42. How do you balance your own workload with supporting others who may require your assistance?

Example Answer: Balancing my workload with supporting others is a delicate task. I practice effective time blocking, allocating specific time slots for my own tasks and availability for others. I communicate my availability and set clear boundaries to manage expectations. I proactively assess the urgency and importance of requests for assistance, prioritizing them based on their impact on overall goals. I also collaborate with colleagues to find solutions that minimize the impact on everyone’s workload. By finding a balance between personal tasks and supporting others, I can contribute effectively to the team’s success.

43. How do you handle unexpected delays or setbacks that affect your project timeline?

Example Answer: Unexpected delays or setbacks are inevitable in project management. When they occur, I assess the situation, identify the root cause, and communicate with stakeholders about the impact on the project timeline. I work closely with team members to develop alternative plans or adjust resources to minimize the impact. I also ensure that lessons learned from the setback are captured and applied to future projects to prevent similar issues. By adopting a proactive and solution-oriented approach, I can mitigate the effects of delays or setbacks and keep the project on track.

44. How do you handle interruptions and unexpected disruptions during your workday?

Example Answer: Interruptions and unexpected disruptions are common in the workplace. To handle them effectively, I prioritize tasks and allocate focused time blocks for important activities. When interruptions occur, I assess their urgency and importance. If they require immediate attention, I address them quickly and return to my previous task. If they can be deferred, I communicate the need for uninterrupted time and schedule a specific time to address them later. By managing interruptions and staying focused on my priorities, I can minimize the impact on my productivity.

45. How do you ensure effective collaboration and coordination with cross-functional teams?

Example Answer: Effective collaboration and coordination with cross-functional teams are essential for successful time management. I establish open lines of communication, ensuring regular meetings and status updates. I clarify roles, responsibilities, and expectations to avoid misunderstandings and streamline workflows. I utilize project management tools or collaboration platforms to track progress, assign tasks, and monitor deadlines. I also actively listen to team members’ input and provide support when needed. By fostering a collaborative environment and promoting effective communication, I can ensure smooth coordination among cross-functional teams.

46. How do you handle multitasking and prioritize tasks when faced with a heavy workload?

Example Answer: When faced with a heavy workload, I prioritize tasks using the Eisenhower Matrix or similar prioritization techniques. I identify high-priority and high-impact tasks that align with organizational goals. I break down complex projects into smaller, manageable tasks and set realistic deadlines. I delegate tasks when appropriate and collaborate with team members to ensure efficient task distribution. I also practice time blocking, allocating dedicated time slots for specific tasks. By managing multitasking effectively and focusing on priority tasks, I can maintain productivity and meet deadlines.

47. How do you handle time management challenges when working remotely or in a flexible work environment?

Example Answer: Working remotely or in a flexible work environment requires strong time management skills. I establish a structured routine and set clear boundaries between work and personal life. I create a dedicated workspace that is free from distractions. I use productivity tools to manage tasks, set reminders, and track progress. I communicate regularly with team members and managers to maintain alignment and stay accountable. I also proactively manage my energy levels by taking breaks and practicing self-care. By adapting to the unique challenges of remote work, I can effectively manage my time and deliver results.

48. How do you measure your own time management effectiveness and make improvements?

Example Answer: To measure my time management effectiveness, I regularly evaluate my performance against set goals and deadlines. I review completed tasks and projects, assessing whether they were delivered on time and met the desired quality standards. I also seek feedback from colleagues or supervisors on my time management skills. Additionally, I track key performance indicators, such as productivity levels and task completion rates. Based on these assessments, I identify areas for improvement and develop strategies to enhance my time management practices. By actively monitoring and improving my time management effectiveness, I can continually enhance my productivity and efficiency.

49. How do you handle conflicting priorities when multiple projects require your attention?

Example Answer: When faced with conflicting priorities, I first assess the urgency, importance, and impact of each project. I communicate with project stakeholders to gain a clear understanding of their expectations and deadlines. I then create a priority matrix to determine which projects require immediate attention and which can be scheduled accordingly. If necessary, I negotiate deadlines or reallocate resources to balance the workload. By effectively managing conflicting priorities, I can ensure that each project receives the necessary attention and is completed on time.

50. How do you manage your time during periods of high stress or tight deadlines?

Example Answer: During periods of high stress or tight deadlines, I remain calm and focused by utilizing proven time management techniques. I break down tasks into smaller, actionable steps and create a detailed schedule. I set realistic deadlines for each task and allocate buffer time to account for unexpected challenges. I prioritize tasks based on their urgency and impact. I also practice self-care by taking short breaks, engaging in stress-relieving activities, and maintaining a healthy work-life balance. By managing my time effectively during high-stress periods, I can maintain productivity and deliver quality results.

As you can see, time management is a vital skill that employers often seek during interviews. By mastering these 50 time management interview questions and their example answers, you can demonstrate your own ability to manage time effectively and stay organized in various work situations.

Remember to focus on specific examples from your own experience, showcasing how you prioritize tasks, delegate responsibilities, and meet deadlines while keeping an eye on quality and efficiency. Use real-life situations to provide context for the interviewer, illustrating your skills in action.

Practice makes perfect – rehearse your answers to these questions ahead of time, so you can respond confidently and eloquently during the interview process. As you do so, make sure to stay genuine in your responses, avoiding exaggerations or false claims, to maintain your integrity and credibility.

In the end, by understanding how to address these time management questions and providing effective example answers, you will significantly improve your chances of impressing potential employers and landing that dream job. Good luck and may your exceptional time management skills help you excel in the workplace!

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How to Answer Interview Questions About Time Management

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  • What the Interviewer Wants to Know

Time Management Interview Questions

How to answer questions about time management, tips for what to say, what not to say.

John A. Rizzo / Getty Images

When you're interviewing for a role, it's very common to get asked questions about  time management . Being able to schedule and manage your time, and prioritize work appropriately, is an important skill in nearly any role, in every industry. 

While you may think employers are concerned with how you spend your time and how quickly it takes you to complete your tasks, there is more to time management than that.

Get insight into the best ways to respond to questions about time management. 

What the Interviewer Wants to Know

Hiring managers are typically eager to find candidates who can effectively manage their own time. For a manager, this means that the candidate won't need a lot of hand-holding and direction if hired. By asking these questions, interviewers are looking to see if candidates are aware of the importance of time management.

They're also interested in hearing candidates share their preferred time management strategies. Finally, employers want to find out if you understand how to prioritize tasks (and determine which tasks are most important) and what you do if you're not sure what to work on first. 

You may get some of these questions about time management during an interview: 

  • How do you prioritize at work? 
  • If you were assigned a big project, how would you make sure you completed it on time? 
  • What do you do when you have a lot of high priority tasks all due around the same week? 
  • What do you do when you feel overwhelmed? 
  • How do you maintain a work-life balance? 
  • Describe a time when you missed a deadline on a project. 

Being prepared with a thorough, detailed answer that is carefully reasoned will impress a prospective manager. Mentioning how you handle different aspects of time management will set you apart from other candidates, especially if you provide specific examples. 

Daily Prioritization

Employers want to know you can handle your tasks each day without being directly told each step of what needs to be done. They also want to know you can manage to prioritize work appropriately. 

You can accomplish this in your answer by saying you create a fresh to-do list for yourself at the beginning of each workday, ordered by a deadline and by the level of importance. Since you know that surprises and interruptions can occur, you create three "must-wins" for yourself of tasks that need to be completed by the end of the business day. 

You can also describe other strategies for managing priorities, such as using project management software, blocking time on your calendar, and so on. 

Avoiding Multitasking

Although there was a time when employees who could do many things at once were valued, recent studies have shown that  multitasking  is, in general, vastly overrated. Too often, people who try to complete multiple tasks at the same time end up doing sloppy work, losing the time they have “saved” when they are subsequently forced to correct their errors. A key element of effective time management is the ability to schedule your time so that you can focus on one thing at a time. 

If you can demonstrate, with an example or two, your ability to efficiently “single-task” challenging work assignments, you’ll give your interviewer the favorable impression that you are dedicated to providing quality work.

Meeting Deadlines

When a potential employer asks how you handle deadlines, emphasize your understanding of processes and of the importance of working ahead. 

For instance, your answer could be that you work backward from the deadline when planning your approach to a project, breaking it into smaller tasks and setting mini-deadlines for each task leading up to the project's overall due date. In that way, you are continually making progress each day, and you ensure the project is completed on time.

Handling Interruptions

Interruptions and distractions are common in the workplace. Your ability to block them out and handle them appropriately is pivotal to your overall performance. Employers are looking for workers who can set firm boundaries, keeping themselves from getting distracted at work by coworkers or fun websites. 

Describe strategies you put into place, such as wearing headphones to block out chit-chat, putting blocks on your computer for certain chunks of core "work time," and limiting watercooler gossip. 

Work-Life Balance

For a good employer, making sure employees are balanced and not stressed or burned out is important for company morale and productivity. When employers ask about this, they are not looking for someone to say "work is my life" or that they have no hobbies or obligations outside of the workplace; managers know that is not healthy. Instead, focus your answer on how you give your full effort at work and are completely present while you are on the clock, and that your efficiency allows you to disconnect when you are at home. 

Time management questions can be tricky, as managers are looking for more information than just how you use your time. Focus your answers on these important factors to demonstrate your effectiveness and productivity.

Here are some strategies to keep in mind as you answer questions about time management: 

  • Acknowledge the importance of time management. Fundamentally, employers are eager to see that you understand the concept and understand its importance. Make that clear in your answer. 
  • Share your approach and examples. This is one question where it's a good idea to get specific in your response. Give examples of how you've handled big projects in the past. Talk about times when time management was a struggle and what you learned for the future. Describe the tools you use (such as a calendar, list-making strategy, or project management software) to stay on track. Using the  STAR method can help you give an effective response. 
  • Show off your communication skills.  Employers may ask how you handle situations where you have too many tasks, overlapping due dates, and simply more work than a single person can complete. The answer here isn't that you'll just work harder. Instead, this is where you can talk about how you'd let your manager know you were overwhelmed, and come prepared with potential solutions. 

Some responses can be red flags to employers. Avoid the following: 

  • Accepting missed deadlines. Everyone misses a deadline sometimes, but if you are sharing an example of a time that happened to you, make it clear that you're aware it's a problem—and something atypical. 
  • Not showing awareness of your impact. When you don't complete a task in a timely way, it can ripple effects throughout the company. Your response to questions about time management should show that you understand that what you do—or do not do—affects others. 
  • Being imbalanced. A good employer wants to avoid employee burnout. If you are too focused on work, and haven't made time for your own life, that could be concerning to employers. 

Key Takeaways

TIME MANAGEMENT SKILLS MATTER. Expect questions on them in just about every interview, in every role and industry. 

SHARE DETAILS AND EXAMPLES. In your responses, give insight into the specifics of how you manage your time, including how you structure your day and the tools you use. 

COMMUNICATION MATTERS. Remember that employers will also be looking for insight into how you respond when you have too much work. 

Time Management & Prioritization Interview Questions & Answers

time management

  • Updated July 13, 2023
  • Published March 1, 2020

Time management and prioritization skills are essential skills in any position. If you have a job interview coming up, it’s smart to already think about example situations in which you have managed your time efficiently, for instance, through coping with competing deadlines.

The reason for interviewers to discuss your time management and prioritization skills during an interview is because they want to get to know a couple of important things, such as how you manage your resources and if you’re flexible and can adapt to situations while still delivering quality in your work.

A commonly asked interview question about time management and prioritization is, ‘ how do you manage your time? ‘. As you can see, this a very general question. However, it’s also a great opportunity to demonstrate that you possess strong time management skills and that you have used these skills to your advantage in the past. It’s therefore important that you do your homework and research  right to ensure that you have a great story to tell during your job interview.

What Are Time Management & Prioritization Interview Questions?

During a job interview, the hiring manager wants to find out how you manage your time and how you make prioritization decisions. For them, employees who possess the right skills in these areas are able to:

  • Meet set deadlines.
  • Manage their workload effectively and efficiently.
  • Use their time wisely while avoiding possible distractions.
  • Adapt to changing situations and re-evaluate their set priorities.
  • Control their stress levels when they are dealing with multiple tasks.
  • Prioritize the most important projects first and put secondary tasks aside.

Candidates who possess these skills or those who have the growth potential to acquire them are the ones that hiring managers look for. They want to know if you are able to deal with different tasks with different deadlines. Furthermore, if you can do so without getting stressed out or forgetting what you need to do.

When an interviewer asks you about your time management and prioritization skills, they are trying to gauge how well you manage your resources. Furthermore, they want to get an idea about your flexibility in your approach to ensure that you can still produce quality work.

Examples of common time management interview questions:

  • How do you organize your workload when you have multiple projects at the same time?
  • Say you return from a two-week vacation and find forty new emails in your inbox. How do you prioritize which emails to open and answer first?
  • Give me an example of how you prioritize your projects.
  • Tell me about a time you successfully delegated tasks to your team.
  • How do you prioritize your work?

Why the Interviewers Ask Time Management & Prioritization Questions

When you’re applying for a position in which time management is important, you can almost certainly expect questions such as ‘ how you do you manage your time? ‘ and ‘ how do you prioritize your tasks?’.

The main goal of the interviewer is to assess whether or not you can make the difference between ‘urgent’ and ‘important’ in your work. It’s essential for employees to understand the difference. Therefore, a strong answer would include the need to make a distinction between these two. The ability to efficiently manage time and prioritize tasks is essential to create a productive workplace. This is also the reason why employers value these skills so much.

Questions about how you manage time are usually behavioral interview questions . Behavioral questions are strategic interview questions that require you to provide the interviewer with an example situation in which you used the specific skills he or she is asking you about – in this case, time management. A great example of such a question regarding time management is ‘ How do you manage your time and prioritize your work? ‘. The interviewer expects you to answer the form of a story about a situation in which you actually had to manage and prioritize your work efficiently.

The way you respond to behavioral questions tells the interviewer a lot about your time management skills and if you are able to prioritize your work efficiently. Therefore, provide the interviewer with a concise and to the point answer that demonstrates your skills. For you, this is a perfect opportunity to demonstrate that you actually possess the required skills for the job.

STAR interview technique

The most efficient way to answer behavioral interview questions is by using the STAR interview technique . This method allows you to concisely provide the interviewer with a logically structured answer by walking them through the situation. The letters STAR are an acronym that stands for a situation (S), your task (T) in that situation, the actions (A) you took, and what results (R) you got from your actions. We will discuss the STAR technique in more detail further on in this article.

How Interviewers Assess Time Management and Prioritization Skills

Interviewers look for specific elements in your answers to assess your time management and prioritization skills. The main questions that they want to get answered are:

  • How organized are you in your work? Do you work according to a plan?
  • Are you able to deal with different tasks with different deadlines without getting stressed out or forgetting what you need to do?
  • Do you possess the right decision-making skills?

There are several specific elements that interviewers look for in your answer on how you prioritize and manage your time. Candidates who possess strong time management and prioritization skills:

Use to-do lists

Organized people break down larger projects into smaller steps and use to-do lists, and reminders to make sure they stay on track. Also, they are more likely to complete their work within set deadlines. Make sure that your answers include how you structure your work and how you approach tasks to make sure you can deliver what’s needed on time.

Separate urgent from important tasks

During work, a lot of things are ‘important,’ however, only some of the tasks are urgent and time-sensitive. Interviewers specifically look for candidates who understand the difference between important and urgent and are able to make this distinction to meet deadlines. Therefore, make sure that when the interviewer brings this topic up, you have an example ready of a time you had to prioritize your tasks.

Estimate the required time, effort, and resources for each task

The ability to estimate require time, effort and resources for a project is essential. In order to properly manage time and prioritize tasks, it’s important that employees prepare themselves before they start. Your answers should include how you evaluate and prepare for a project to make sure you understand what needs to be done and what the requirements are, prior to starting your work.

Don’t hesitate to re-evaluate their tasks

To meet deadlines, employees should be able to identify any possible inefficiencies in their workload and planning. Once identified, they need to be able to figure out how to streamline and improve processes. Make sure that your answers demonstrate that you are able to re-assess your duties and that you had successfully determined what works and what doesn’t at times when this was needed.

Red Flags for Interviewers Assessing Time Management and Prioritization Skills

Just like there are specific signs that interviewers look for in candidates who are able to successfully manage their time , there are also red flags for interviewers when discussing prioritization. Candidates who do not possess strong time management and prioritization skills:

Micromanage

Micromanagement is the ultimate style of trying to control everything around you. Employees who try to do this and want to control every part of their tasks usually have difficulties delegating tasks . By micromanaging, there’s a large chance that they end up with more tasks to do than they can handle. Therefore, avoid at all costs that you’re viewed as a ‘ micromanager ‘ during a job interview.

Lack of strong communication skills

Strong communication skills are essential if you want to manage your time efficiently and prioritize your tasks. Employees who are not able to communicate requirements clearly can cause misunderstandings within teams. Furthermore, it could lead to work inefficiency, wrong priorities, and missed deadlines.

Lose sight of the bigger picture

Employees who are not able to keep a clear overview of the different tasks they’re working on could lead to them losing priorities. Furthermore, when projects are considered individual tasks instead of team efforts, this could lead to complications . Make sure that you are able to explain how you keep a helicopter view and how you set time management and priorities correctly.

Postpone work

Poor concentration levels or low-energy individuals, in general, are red flags for interviewers. Furthermore, candidates who come across as someone who might be easily distracted by irrelevant and trivial issues are more likely to struggle and lose sight of their targets and responsibilities. This is also a warning sign for interviewers.

Answering Time Management and Prioritization Questions

There are several steps you can take to effectively respond to interview questions about time management and work prioritization. A common question that you should be able to answer is, ‘how do you prioritize your work?’. It’s a plain but not necessarily easy question to answer; it does require some preparation.

Questions regarding time management are a great opportunity for you to demonstrate that you possess the required prioritization skills . With the right preparation, you should be able to explain how you structure your workdays and how you approach shifting priorities. Below we discuss a couple of important elements that you can include in your answers to explain how you go about time management and prioritization.

How you map out your workdays

When the interviewer asks you how you prioritize your work, it’s important that you give a specific answer about how you manage your daily workload. They want to assess whether or not they can count on you to get your work done without constantly checking up on you. There is no ‘ right ‘ or ‘ wrong ‘ way of managing your workload as long as you make sure you can explain that you work in a structured way.

The key to success is to be as detailed as possible in your answers. The hiring manager wants to get an insight into how you work, how you structure and organize your workday, and if you put real thought into your work routine.

An example of describing your approach to mapping out your workday:

‘Every project that I work on, I break down into smaller steps to make sure I work as efficiently as possible and stay on track. Every day I write out the tasks that I need to complete and rank them on priority. This improves my workflow and keeps me focused on the specific tasks that need to get done that day.’

How you approach shifting priorities

Everybody who has worked on a project knows that it’s not uncommon for a project to start, only to find out after a certain amount of time that gears need to be shifted to focus on something else. Regardless of the reason for this, which could be something urgent or additional tasks, it comes with the territory of most job positions. Whatever the reason, it’s important that you don’t take shifting priorities personal. In the workplace, egos and emotions could get in the way of successfully delivering a project.

To demonstrate that you can handle shifting priorities, your answers should indicate that:

You are able to maintain your focus

When you’re discussing how you deal with shifting priorities, it’s important that you show that you’re not thrown off or distracted by these events. Even though the scope of a project might change, you still need to deliver a successful product on time and within budget . In other words, there’s not much you can do about it, and you need to maintain focus in order to move forward .

You can communicate clearly

Communication is always key but especially with shifting priorities in projects. Often there are multiple people involved, and it’s important to keep everybody on the same page. Clear communication is crucial to ensure a quality product is delivered according to the adjusted requirements and expectations.

You can re-evaluate targets and track the progress closely

When priorities shift, it’s essential that you are able to re-evaluate targets and reset tracking goals, especially when you’re working on multiple projects. Think, for instance, about important details such as key dates, milestones, and any resources required to successfully finish a project. You need to be able to explain to the interviewer that you are able to keep oversight.

How you maintain a balance

Realistic solutions and maintaining a balance between your workload and personal life are essential as well . Some people think it’s impressive to brag about how much hours they can work or how much work they can put out. The interviewer knows that there are only so many hours in a day that you can spend on working. This does not mean that you should convey a 9 to 5 mentality. However, saying that you can work 20 hours a day is not realistic nor healthy.

A common interview question regarding time management is, ‘ what do you do if you find out that a set timeline is not doable? ‘. Something that you do not want to say is that you would take on that challenge and would just go work harder for longer hours and do whatever it takes to get the work done yourself. Not only does this show that you might not be self-aware, but it could also lead to the interviewer thinking that you’re not a team player .

Good employers are looking to ensure that employees are balanced in their work to avoid them getting stressed or burned out. This is essential for overall morale but also productivity. Focus your answer on explaining that you give your full effort at work and that you are fully present while you’re on the clock.

An example of a realistic answer to how you maintain a balance could be:

‘Clear and open communication lines between my supervisor and colleagues are essential for me during a project. For example, if I’m working on a project or task and I find out it will take me more time than anticipated and planned for, I will give my team a heads-up as soon as I can.

This way, I can work on finding and coordinating a solution when a workload gets unmanageable. This allows me to re-evaluate targets and reset expectations about current deadlines.’

Tips to Prepare Answers to Time Management Interview Questions

Just like other common and frequently asked job interview questions , interview questions about time management and prioritization require some preparation. The better your preparation, the more confident you will during your interview, which will most likely improve your performance. It’s worth investing time to think about what you want to say to the interviewer and improving your ability to say it.

Step 1: Do your homework

It’s important to thoroughly understand what your potential future employer is looking for in a candidate. This means that you need to understand the job position and the company well prior to your interview. How do you do this? The first step is researching the job description and company website .

Furthermore, if you know somebody who works for or has worked for the company, it’s smart to talk to them. Ask them questions about the company culture and what’s expected from employees who work there. In other words, do your research as thoroughly as possible.

Based on your research, you can identify the required competencies , skills, abilities , and experience to succeed in the company and position you’re applying for.

Step 2: Come up with success stories

Once you have created a list of the competencies, skills, and abilities required for the position, you can start making an educated guess of which questions you can expect during your interview . Next, based on the questions you think you’re likely to get asked, you can start preparing smart answers.

Create a list of past work experiences that highlight situations in which you, for example, successfully managed your time and priorities. Ensure that your behavior is related to what’s required for the position. Focus on delivering concise and to-the-point answers. The most efficient way to do this for behavioral and performance-based interview questions is by using the STAR interview technique .

Step 3: Prepare successful example situations as well as challenging situations

It’s likely that the interviewer will ask you about situations in which you successfully managed time and priorities. However, it’s also likely that the interviewer wants to discuss times when you were not able to meet a deadline or a time that you failed. For instance, by asking, ‘ tell me about a time you were on a team project that failed to meet a deadline .’

Even though this might sound challenging, through the right preparation, you can actually use this question as an opportunity to steer it into a positive direction. By finding strength in your failed situation, you can impress the interviewer. Being able to admit that you failed in the past is a sign of confidence and shows that you are committed to the task at hand.

Being able to discuss successful situations is just as important as being able to discuss challenging situations . Therefore, ensure that you have some examples ready for work situations in which you faced a challenge but came out on top. Explain to the interviewer what you did in that particular situation, why you did it, and what the result was. Furthermore, discuss what you learned from the situation.

Focus on demonstrating problem-solving ability, adaptability , and ability to professionally approach and handle situations that require integrity . The interviewer will likely ask follow-up questions. They do this to assess your self-awareness by asking how you might handle a similar kind of situation differently now.

Step 4: Use the STAR technique to structure your answer

Time management and prioritization questions are often performance-based or behavioral questions.  As discussed earlier, these types of questions require you to give the interviewer an example of a real-life situation in which you used the skill or experience, as described in the question.

An example of such a question regarding time management is ‘ tell me about a time you had to re-evaluate set targets to meet a deadline .’ As you can see, you are ‘forced’ to answer this question with an example of a time you handled a challenging project in which you had to re-evaluate targets and deadlines.

The STAR interview technique allows you to concisely provide the interviewer with an answer that’s logically structured. It’s a step by step method that logically walks the interviewer through a situation. Below we discuss the STAR method in more detail.

Step 5: Practice

Practice makes perfect. Reciting an answer from your memory will get noticed by the interviewer. Practice enough so that you make your answers seem natural.

STAR Interview Technique

Now that you know what steps you can take to prepare your answers, it’s time to discuss the STAR interview technique in more detail. By using the STAR method, you can give an answer that includes exactly what the interviewer is looking for.

Furthermore, it allows you to convey a concise answer to convince them that you’re the right candidate for the job. Below, the STAR acronym is broken down into each step.

Start your answer by explaining the situation that you faced. The start of your answer ‘story’ should answer questions such as:

  • What was the situation?
  • Who was involved?
  • Why did the situation happen at that time?

It’s important to provide context around the situation or challenge. Furthermore, make sure to provide relevant details.

Next, explain your specific role in the task ahead. Include important details, such as specific responsibilities. Focus on giving the interviewer an understanding of your task. This part of your answer should answer questions such as:

  • Why were you involved in that specific situation?
  • What’s the background story?

After you describe your task, it’s time to specifically discuss the actions you took to resolve the situation. Give the interviewer a step by step description of the actions you took. This part of your answer should answer questions such as:

  • What steps did you take to resolve the situation you were in?
  • Why did you choose to complete your tasks this way?

Finish your answer by discussing the results you got from your actions. Detail the outcomes of your actions and ensure to highlight your strengths . Also, make sure to take credit for your behavior that led to the result. Focus on positive results and positive learning experiences. This part of your answer ‘story’ should answer questions such as:

  • What exactly happened?
  • What did you accomplish?
  • How did you feel about the results you got?
  • What did you learn from the situation?
  • How did this particular situation influence who you are as a professional today

Frequently Asked Time Management & Prioritization Interview Questions

Below you can find commonly asked interview questions about time management and prioritization:

  • How do you decide which tasks you do first?
  • Say you got several deadlines coming up. How do you know what to do?
  • Tell me about a time when you had an unexpected event that required you to adjust your priorities.
  • Explain to me how you know what you are doing is a good use of your time.
  • Tell me about how you balance work and your personal life.
  • How do you manage deadlines?
  • Tell me about a situation where you had to complete a challenging task to a tight deadline.
  • Can you describe how you manage stress at work?
  • Tell me how you limit distractions during your work.
  • Tell me about a time when you were late to complete a task, or you missed a deadline.

Learn more about frequently asked interview questions here.

Example Answers to Common Time Management & Prioritization Questions

Below we discuss a couple of common interview questions that you can expect during interviews for positions that require strong time management and prioritization skills. However, these are just examples. Make sure that you tailor your answers to your specific situations and to the job that you’re interviewing for. When applicable, the answers are already written in the STAR method.

Time Management & Prioritization Question 1: How do you prioritize your tasks on a workday?

‘When I start my workday, I look at my planning and create a to-do list for specific tasks that I need to complete on that day. I rank these tasks by level of importance to make sure I work on the most critical and urgent ones first and work my way through my list so that other tasks get done as well.

Last year I was promoted to team leader, which led to me being increasingly more involved in the interaction with clients, which required me to shift in daily priorities. After my promotion, I adapted to the new situation by starting my day by communicating with clients and responding to emails.

This change also led to me making adjustments in my daily to-do list by writing down the clients that I needed to talk to that day to make sure I’d answer their questions.’

Why this is a strong answer:

  • The answer directly answers the question. It demonstrates that you possess the required skills to determine which tasks are urgent and which are important.
  • It shows that you can set priorities without sacrificing any other responsibilities you need to complete.
  • The answer included a STAR method situation.

Time Management & Prioritization Question 2: How do you manage deadlines?

‘In my current position, deadlines are very important to keep for the company as well as for me personally. We’re active in a very competitive market and therefore want to ensure that we maintain a high level of satisfaction among our clients.

To ensure that set deadlines are met, I use specific software to track and manage all tasks and due dates of projects I’m involved in. As new projects start, I break them down into smaller and more manageable tasks and add them in the project management software.

Furthermore, I include the deadlines for each of those tasks, which helps me prioritize tasks that I can include on my daily to-do list to ensure they get completed in time.’  

  • The answer is concise and to the point. It shows that you are able to manage deadlines and how you do it.
  • It demonstrates clear time management and prioritization skills.
  • The answer includes specific details about how you go about managing projects. It shows that you are well-organized to deliver quality results.

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How do you prioritize tasks?

Your response to this question should clarify to your interviewer how efficiently you evaluate which activities require more attention and focus than the other. When responding, identify a scenario in which you prioritized one role over another without compromising any other obligations you had to fulfill. Use the star method to answer this question.

I build a to-do list for myself every day when I get to work. This list includes the things I need to complete during that day. I organize my list by the degree of priority and deadline so that I can first concentrate on the most important and urgent tasks while remembering all the other tasks on the list to ensure that they are all completed. In my last job, I was promoted to team manager, and my work duties changed to include less background support and more customer interaction. I adapted to the transition by responding to emails first thing each day. I then draw up a list of clients I have to call and answer all their questions when I do call them.

How do you manage deadlines?

Many workplace projects have tight deadlines that also maintain the quality and standard set by the organization and avoid unnecessary delays. Your ability to beat deadlines reflects on your total time management skills as well as the ability to adapt to new responsibilities. Describe how you manage your assignments, tasks, and deadlines when addressing this question. By adding more detailed information about your project management procedures, you will convince the interviewer that you are well-organized and always deliver projects to time.

It is important to me to meet deadlines, and so I use project management software to keep track of all my projects and their due dates. When new assignments come up, I add them to my software list to include the deadline, which helps me to prioritize tasks that have to be done on my to-do list. I also divide bigger projects into smaller, more manageable tasks so that in the days leading up to the deadline, I can quickly finish them.

Can you describe a situation in which you were late to complete a task, or you missed a deadline?

This is often a difficult question to answer in an interview because it asks the candidate to talk about failure, which is what most people try to avoid. The interviewer is not only looking at how you failed but, more importantly, about why you failed. Usually, the answer lies in the conditions and the circumstances surrounding such a situation. Should you take full responsibility for not reaching a time limit? Or is it a burden that totally depends on others? Your best strategy is to think about a specific case where you missed a deadline due to unexpected or unplanned circumstances and take full responsibility for the shortcoming and talk about what you have been doing to prevent such a scenario from repeating itself ion the future.

I have both a direct line manager and a dotted line manager in my current position. Recently, due to a vital firefighting request from my dotted line manager, I had my primary project disrupted. While my direct line manager approved of working on this request, it took me off my production schedule for my primary project. I was able to tackle the firefighting issue and still execute on my primary project, but it ended up being more than a week late due to the diversion. I talked to my direct line manager about this, and we decided to set up contingency buffer time in future projects to enable me to move to the dotted line department if and when necessary. I also discussed with my dotted line boss about training another worker in the department so that in these types of circumstances, I would not be the only person to cover.

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December 15, 2022

The Problem-Solving Interview: 16 Questions for Better Hires

a brain jumping out of a box

We’ve all been there. You hire the wrong candidate, resulting in wasted time, money and energy. You’ve learned the true cost of a bad hire the hard way. And you want to make sure your future interview process is as goof-proof as possible.

That’s where problem-solving interviews can change the game.

Though traditional interviews haven’t gone by the wayside, more companies are taking a practical approach when it comes to vetting candidates based on actual workplace scenarios.

Problem-solving interviews use questions that evaluate how candidates deal with difficult situations they may actually face in a given role. With scenario-based and behavioral questions for all of your problem-solving needs, consider this your totally bookmarkable resource to keep coming back to when prepping for candidate interviews.

Examples of problem-solving interview questions:

  • Tell me about a project where you had to manage a cross-functional team.
  • Describe a situation where you succeeded in motivating team performance.
  • What is the most creative idea or project you've generated in your current role?
  • In what ways have you encouraged your work team to be more innovative?
  • Have you ever improved project workflows based on your analysis?
  • Have you ever had a deadline you weren't able to meet? What happened?
  • Give an example of a time when you had to explain something complex to a frustrated client.
  • Talk about a time when you worked under extremely loose supervision. How did you handle that?

Help your hiring team get more out of your candidate interviews while still keeping things human for applicants. Breezy is the candidate-friendly applicant tracking system that includes custom interview guides so that every interviewer on your team knows exactly what to ask.

What's the buzz about problem-solving interviews?

Problem-solving interview questions occasionally go by other names. 

From behavioral interview questions, scenario-based interview questions, or simply ‘second job interview questions’ — if you’re like most employers, you probably already have an unofficial term for the part of the hiring process where you really lean in and learn how a candidate might act in a given situation.

Whatever you call it, a problem-solving interview is essentially:

A behavioral interview asking questions that provide insight into how a candidate has dealt with challenging workplace issues in the past . The candidate’s answers often reveal their actual level of experience and potential to handle similar situations in the future.

To get a real flavor for what this type of interview will entail, and the types of problems and problem-solving skills we’re considering, we’ve compiled a go-to list of top examples of problem-solving interview questions. Feel free to adjust these questions, the problem-solving abilities and the potential problems these questions address to suit your specific role and employer brand .

15 examples of problem-solving interview questions

Each interviewing situation is unique. Questions for an entry-level position obviously won't get you very far with an executive-level candidate . Similarly the questions you ask for a technical role like software engineer are going to be far different from those you’d ask of a sales candidate.

Before you launch into any problem-solving interview, take time to match your questions to your open role. And remember, the more structured your interview process , the easier it'll be to make the right call.

Here are three of the most common problem-solving interview scenarios, plus our top questions for each.

Leadership roles

Question #1: Describe the most difficult team you've had to lead? What made it challenging? How did you go about overcoming the issues?

Why it works: Asking a candidate to rate the difficulty of working with others is a great way to see whether they throw their team under the bus or focus more on the problem/solution aspect of the question. A strong candidate will map out how they overcame the situation and prevented it from becoming a long-term issue within the company.

Question #2: What do you consider your proudest moment or greatest achievement in the workplace? What were the practical steps that got you there?

Why it works: Some leadership skills come naturally — but most require careful planning and the ability to take inspired action. A candidate who doesn’t just regurgitate their resume but gives actual insight into how they achieve the impossible is someone who's willing to think about process and the importance of why they're in a leadership position in the first place.

Question #3: Tell me about a project where you had to manage a cross-functional team to achieve a specific goal or outcome. How did you adapt your leadership style to achieve this objective?

Why it works: The ability to adapt is crucial for strong leaders. No single leadership style matches every work situation. Exceptional leaders know how to tune into their teams and adapt accordingly.

Question #4: Describe a situation where you succeeded in motivating your team to improve their performance. What actions were the most effective?

Why it works: Performance management is a tough nut to crack . You're looking for an executive candidate who has the right mix of diplomacy and energy to get the best work out of every employee.

Question #5: Describe a leadership role you've undertaken outside of work. Why did you choose to commit to this role? How did you benefit from it?

Why it works: Great leaders don’t leave their leadership hats in the office. Knowing your candidate takes on leadership roles in their community — be it volunteering, coaching or running a professional group — helps you get a better understanding of their leadership characteristics both within and outside of the office.

Creative roles

Question #1: What is the most creative idea or project you've generated in your current role? How was it received?

Why it works: Creativity can mean something completely different based on the role and organization — but a true creative will have a unique approach to problem-solving even if they aren’t interviewing for the role of Art Director. A candidate’s ability to take criticism will also shine through in this question.

Question #2: In what ways have you encouraged your team to be more creative and innovative?

Why it works: A truly creative person will help others think outside the box. How your candidate answers this question will give you insight into their teamwork skills and help clue you into how they apply their creativity at the strategic level.

Question #3: Every creative needs an outlet. What creative work do you like to do in your own time?

Why it works: Do those creative juices flow into other areas of life? If your creative candidate lights up when you ask about their hobbies and work outside the office, you know that same energy will flood into the workplace too.

Question #4: What tech tools do you use daily?

Why it works: Creatives tend to love tech and knowing how they keep their tech skills sharp gives you a glimpse into what strategies they'll bring to the table to help keep your company on the cutting edge.

Question #5: What do you think of our creative materials?

Why it works: If your candidate is truly invested in your brand, they probably did their homework. The right person will be eager to offer insight into your marketing, branding or other creative projects. Someone who shows up with their A-game and isn’t afraid to deliver their very own 'like it, love it, leave it' feedback is a keeper.

Technical roles

Question #1: Have you ever improved a project workflow based on your analysis? If so, how did you do this?

Why it works: If there's one thing every great techie should have, it's laser-precise attention to detail. You want a candidate who takes a proactive approach to optimizing workflows and doesn’t hang back hoping for someone else to step in and make things more efficient. 

Question #2: Have you ever had a deadline you weren't able to meet? What happened? How did you handle it?

Why it works: In a fast-paced tech environment, deadlines can get pushed back due to things beyond your candidate’s control. If they own up to this and demonstrate that they know how to stay cool under pressure, it’s a good sign they can handle the heat.

Question #3: When you’re working with a large number of clients, it’s tricky to deliver excellent service to them all. How do you go about prioritizing your clients’ needs?

Why it works: Time management skills are crucial in technical roles. A candidate who's not only able to deliver the coding and programming goods but can also manage a tight schedule and full plate of internal and external client requests is a true unicorn.

Question #4: Give an example of a time when you had to explain something fairly complex to a frustrated client. How did you handle this delicate situation?

Why it works: Technical workers usually have their own jargon, but it’s important for your candidate to be able to convey their work to the everyday client or team member. If they can’t explain what they do in simple terms, this could be a red flag for any role with a client-facing or cross-departmental component.

Question #5: Talk about a time you worked under extremely loose supervision. How did you handle that?

Why it works: Many tech employees work remotely or with flex schedules. It’s important for your candidate to be a self-starter. Look for specific insights about the tactics and methods they use to manage their own schedule, meet deadlines and deliver on project expectations.

Questions #6 : What resources do you follow to stay current with changes in technology? 

Why it works: Technical roles require candidates to stay current. It’s important to ask the candidate how they keep up with an. Because when you’re hiring for roles like SEO , IT coordinator or software engineer , they need to think outside the box (and into the future).

Red flags to look out for in your problem-solving interviews 

While problem-solving interview questions’ answers can help best-fit candidates truly shine, they can also cast a harsh light on people who aren’t fit for the job. 

Here are some red flags you should look out for, from possibly ok-ish to definitely not the right fit.

Vague (or nonexistent) answers 🚩

If the interviewee can’t remember a time they thought outside of the box or were challenged in the workplace or handled a stressful situation, it might mean they steer clear of tough situations and difficult decisions. So if they offer up a super vague answer with little to no specifics, try to ask follow-up questions to get some insight into their mentality.

Over-the-top uneasiness 🚩🚩

Problem-solving questions are designed to make candidates think critically about their work style, and being put on the spot like that is bound to be a little uncomfortable. But if candidates are so stressed they can’t give you a straight answer, it’s probably a sign that they don’t deal with pressure well.

Scripted responses 🚩🚩🚩

Candidates who give superficial responses are more likely to choose the easy way out instead of thinking critically about the best way to handle a scenario. Run-of-the-mill answers also show a lack of creativity. Go for candidates who analyze the situation and really dig into the issue at hand to come up with a more thorough answer.

Problem-oriented mindset 🚩🚩🚩🚩

The name says it all: problem-solving interview questions are about solving the problem, not dwelling on the difficulties. So if a candidate answering a problem-solving question seems too hung up on the issue at hand rather than how they rose above and dealt with it, they might not be the culture add you’re looking for.

Tips to ask the right problem-solving interview questions

A problem-solving interview is only as good as the questions you ask. So if you want to identify results-oriented candidates and analytical problem-solvers, here’s how to ask the right questions .

Use hypothetical scenarios with real-world applications

Don’t waste your time on unrealistic scenarios and improbable outcomes. Ask hard-hitting questions with real-life solutions.

Illuminate the candidate’s thought process

Ask questions that give insight into a candidate’s thought process. Pay special attention to how candidates approach a scenario, working through the problem step-by-step and arriving at a clear (and effective) solution. Oh, and keep an eye out for innovative perspectives!

Gauge team spirit

The best solutions are often collaborative ones. Ask questions about a situation that required a team effort, and pay special attention to how they characterize their colleagues and the collective decision-making process. You want candidates who are comfortable asking for help and have a knack for teamwork.

Know what you can (and can’t) ask

Some interview questions are awkward, others are straight-up illegal. 

We know you're not out to violate anyone's rights, but even the most well-meaning hiring managers can end up asking lousy interview questions. How lousy, you ask?

These ones top our list of major no-nos:

“Tell me about your biggest weakness.” 

Oh, you mean like the time I accidentally disconnected the server and left thousands of customers without service for hours? Get real. No one's going to reveal their Kryptonite during an interview. This question generates the most canned answers imaginable ranging from “I’m a workaholic,” to “I over-deliver and exceed expectations.” 🙄

“If a song described you, what would it be.”

Avoid this and any other overly abstract question asking a candidate to describe themselves in bizarre metaphors. Be direct. Relate the questions to the position and interviewee, not some over the top hypothetical about whether someone sees themself as a shark or a unicorn.

“Tell me about your [sexual orientation, relationship status, ethnicity, race, religion, political affiliation].”

One word: creepy. Oh, and: illegal. (Okay, that's two words but you get the idea...) 

Fact is, any question that doesn't jive with the EEOC not only violates the candidate’s rights, it may also have you searching for a new career. Just don't go there.

Avoid the ‘gotchyas’ and keep your interview q’s focused on solving real problems

At the end of the day, no single thread of interview questions will work as a one-size-fits-all. 

Human hiring requires human thinking. By analyzing and hand-selecting thoughtful questions, you can ensure a consistent interview flow with all candidates while avoiding generic replies and those dreaded awkward silences. 

Just make sure they're interview questions that both you and your candidate can feel good about.

With Breezy’s modern recruitment platform, you can access over 400 free interview guides , schedule interviews with one click, and deliver a first-rate hiring experience candidates love.

Try it yourself totally free.

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8 Problem-Solving Interview Questions You Should Ask

Juste Semetaite

Employers need professionals who can cope with change. Especially in a modern workplace that is fast-paced and dynamic, problem-solving skills are more critical now than ever. Of course, having the right people starts with who and how you hire.

To find the best problem solvers, hiring managers rely on problem-solving interview questions and skills tests. In the interview, asking various behavioral-type questions can help assess a candidate’s ability to analyze complex situations, think critically , and develop innovative solutions.

In this article, we’ll explore eight different types of problem-solving interview questions and answers, how to identify any red flags in candidate answers, and a quick-fire list of tips to ensure you bring the best aboard your organization.

TL;DR – Key Takeaways

  • Problem-solving interview questions are designed to assess a candidate’s ability to think critically , analyze situations, and find innovative solutions.
  • Hiring managers use problem-solving questions in the job interview to evaluate critical skills and competencies such as analytical thinking, decision-making, adaptability, creativity, collaboration, and communication .
  • A predictor of future job performance is past performance. By understanding how they have dealt with problems in the past, you can get a better picture of how they might apply those skills to your organization.
  • Red flags to watch out for during the job interview include a lack of specific examples, vague or generalized answers, limited adaptability, poor decision-making, lack of collaboration or communication skills, and limited initiative or creativity.
  • Tips for using problem-solving questions to screen candidates include asking job-specific questions, encouraging candidates to use the STAR method, asking different types of problem-solving questions, and preparing responses .
  • Interviews are great for top-level evaluation of problem-solving skills. But if you want to get to the bottom of candidates’ job-specific competencies and have reliable data to compare top candidates, try skills assessments instead! See our test library for inspiration. 

People with strong problem solving skills will structure their answers, for example, using the STAR method.

What Are Problem-Solving Interview Questions?

Problem-solving interview questions are a type of behavioral question used to assess a candidate’s ability to think critically, gather and analyze data, and work through logical solutions. There often is no right or wrong answer , but a strong answer will check the boxes by explaining how they would come to a solution by walking through all the relevant steps.

questions can take many different forms, but they all share a common goal: to evaluate an individual's problem-solving skills in a specific context

For example, a problem-solving question might be to ask the candidate to describe a time when they had to change their planned course of action at the last moment. The interviewer is not only interested in hearing about how the candidate solved the specific problem but also in learning more about their problem-solving approach and what they did to manage the unexpected change.

It is often thought that past employee behaviour can predict the future. That’s why problem-solving interview questions are often designed to elicit specific examples from the candidate’s own work experience. By talking through concrete examples, interviewers can better understand the candidate’s problem-solving abilities and how they might apply those skills to the job at hand.

Want to know more about behavioral interview questions ?

30 Behavioral Interview Questions to Ask Candidates (With Answers)

Why Interviewers Ask Problem-solving Interview Questions

For most hiring managers, the interview is a critical step in the hiring process. In addition to using skills assessments to screen candidates for problem-solving skills, they need to ask problem-solving interview questions to get a deeper understanding of this skill.

Probing questions help hiring managers to evaluate candidates’ critical thinking skills , providing insight into how well they might perform on the job. This approach enables interviewers to understand the candidate’s problem-solving competency and the methods that they adopt.

Interviewers will be looking to understand their capacity to analyze information, generate innovative ideas, adapt to unexpected obstacles, make sound decisions, collaborate with others, and effectively communicate their ideas.

Therefore, an effective problem-solver will also demonstrate a range of other important skills, such as analytical thinking, decision-making, adaptability, creativity, collaboration, and communication.

problem solving and time management interview questions

8 Examples of Common Problem-Solving Interview Questions and Answers

Problem solving is one of many key interpersonal skills that a peer interview question can assess during a job interview.

Now for the main course of this article. We’re going to dive into eight types of example problem-solving questions that you can use during interviews, explaining why they are relevant and what makes a strong answer.

1. The challenging situation

Recall a difficult problem or challenging situation you encountered in a previous role. How did you analyze the problem, and what steps did you take to arrive at a solution?

The reason: Assesses a candidate’s ability to handle complex and challenging situations as well as their problem-solving approach, communication, and decision-making skills.

The answer: The candidate should share a specific instance of a problematic situation they faced in a previous role and describe their problem-solving approach. Specifically, how they analyzed the problem, including what information they gathered and resources they used to arrive at a solution.

Bonus points: If they can highlight any obstacles they faced and how they overcame them, as well as the positive outcomes of their solution.

2. Problem-solving process

Walk me through your problem-solving process . Explain your personal approach to problem-solving by taking me through the steps you typically follow.

The reason: To better understand a candidate’s problem-solving approach and methodology.

The answer: A solid answer consists of a brief description of the candidate’s personal problem-solving approach , highlighting the steps they typically follow, different options they would consider, and resources used to make informed decisions.

Bonus points: If they also mention any tools or techniques , such as the scientific method or SWOT analysis, and provide examples of times when their approach was successful.

3. Decision-making

Share an instance where you needed to make a quick decision to resolve an urgent problem. How did you decide on a course of action, and what was the outcome?

The reason: Test a candidate’s decision-making and problem-solving skills in stressful and unexpected situations.

The answer: The interviewee should describe how they gathered relevant information quickly, considered various options, and arrived at an informed decision all within a limited space of time.

Bonus points: If they can demonstrate competence in handling stressful situations , especially if the role may require it.

4. Creative thinking

Give me an example of a time when you had to think outside the box to solve a problem. How did you approach the situation differently or creatively, and what was the outcome?

The reason: Understand a candidate’s ability to think creatively and innovatively when faced with a problem.

The answer: The interviewee should describe a specific situation where they used creative thinking to solve a problem. They should explain their unique approach and any unconventional ideas or solutions they came up with.

Bonus points: If they can demonstrate exactly how their creative solution contributed to a successful outcome.

5. Teamwork

Describe a situation where you had to work with a team to solve a complex problem. Detail your role and contributions to the team’s overall success in finding a solution.

The reason: Understand a candidate’s ability to work collaboratively and effectively with others when solving difficult problems.

The answer: How do they narrate a particular scenario where they worked with a team to collectively solve a complex problem, specifying their role and that of the team in arriving at a solution.

Bonus points: If they can recognize the role of others and the strength of the team over the individual in solving the problem.

6. Overcoming obstacles

Can you share an example of a project or task where you had to overcome unexpected obstacles or challenges? How did you adapt and find a solution?

The reason: Handling unexpected obstacles or challenges and their problem-solving skills.

The answer: To answer this question, the interviewee should share a particular project or task where they faced unforeseen challenges or obstacles, how they adapted to the situation and found a solution.

Strong problem solving answers will showcase a candidate's past experience.

Bonus points: If they emphasize any creative or innovative methods they employed.

7. Dealing with recurring problems

Give me an example of a time when you identified a recurring problem in a process or system. What steps did you take to address the issue and prevent it from happening again?

The reason: This question assesses a candidate’s ability to identify and solve recurring problems and improve processes.

The answer: The job seeker should recount a specific instance of a recurring problem they detected in a process or system .

Bonus points: If they can explain exactly how they got to the root of the problem and the steps or measures they took to prevent its recurrence .

8. Multi-tasking

Tell me about a situation where you had to prioritize multiple tasks or projects with competing deadlines. How did you prioritize and allocate your time to ensure the successful completion of all tasks?

The reason: Tests a candidate’s capacity to organize, prioritize, and multitask to complete multiple assignments or tasks in a timely manner.

The answer: The interviewee should illustrate a specific instance where they successfully managed multiple projects or tasks simultaneously , elaborating on how they prioritized their workload and managed their time efficiently.

Bonus points: If they highlight any project management tools or techniques used, and if the project or task was delivered on time.

20 Steal-worthy Interview Questions for Managers

Now that we’ve gone over the best possible answers for these questions, let’s look at some of the negatives and red flags to keep an eye out for.

Red Flags for Interviewers Assessing Problem-solving Skills

HR managers should be aware of red flags during an interview that could indicate weakness in a candidate’s problem-solving skills.

problem solving and time management interview questions

Red flags to watch for include:

A lack of specific examples

If a candidate has a hard time recalling specific past problem-solving examples, this may signal they lack relevant experience or have difficulty remembering events.

Vague or generalized answers

Candidates who give vague, general, or unclear answers without describing the specifics of their problem-solving process may lack the ability to solve problems effectively. Is the candidate trying to avoid the question? When probed further, are they able to get more specific?

Limited adaptability

If the individual is unable to describe situations where they persevered through obstacles or utilized alternate solutions, it may display an absence of resilience, unwillingness or incapacity to be adaptable.

Poor decision-making skills

Candidates who lack the ability to explain their thought process, take into account alternative perspectives, or make unwise decisions likely possess weak decision-making skills. Look for candidates who contemplate decisions carefully, consider the pros and cons, and can articulate their reasons for choosing their final course of action.

Lack of collaboration or communication skills

Poor communication, collaboration, and teamwork skills can hinder problem-solving, especially in situations where input or feedback from stakeholders is required.

Limited initiative or creativity

Problem solvers who stand out demonstrate initiative, creativity, and a drive to think unconventionally. Those who cannot offer examples of inventive problem-solving or use only traditional techniques may not possess the ability to come up with creative solutions.

Tips For Using Problem-Solving Questions To Screen Candidates

Before you run off and start asking all of the above problem-solving interview questions, there are a few more factors to consider. To be specific, context is king when it comes to speaking to interviewees during the job interview. And the below tips will help you to understand them better.

  • Always be sure to ask job-specific questions
  • Start with a robust, written job description that details all the required skills, competencies, and experience to compare with the candidate’s answers
  • Keep a look out for generic answers
  • Do they use the STAR method to structure their thinking/answers?
  • Ask different types of problem-solving questions
  • Reword the question if a candidate is having trouble answering it
  • Ask how they handle a situation that doesn’t have an easy outcome or answer
  • Inquire if they have ever had disciplinary action taken against them and how they handled it
  • Ask them team-related questions
  • Prepare responses that you can play off of their answers
  • Check if they have ever tried to inspire their team
  • It’s not out of the ordinary to ask the candidate out-of-the-box questions (How would you escape a blender?) to understand how they solve problems

Structured Interview vs. Unstructured Interview: Differences Explained Simply

You’re almost ready to integrate problem-solving questions into your job interview workflow, but there’s just one last topic to cover: Is there a piece of software that can help you to streamline the problem-solving interview process?

Yes, yes, there is.

Evaluating problem-solving skills beyond the interview

While interviews are a useful tool for recruiters and hiring managers to gauge candidates’ competence, they’re not quite sufficient for assessing candidates’ full skill set. That’s especially true when the role requires mastery of a certain technical or power skill, like problem-solving.

problem solving skills test

A better, more effective way to evaluate candidates ‘ abilities is to combine structured interviews with job-specific skills assessments. Here are some of the reasons why:

  • It allows for more objective evaluation. Interviews inherently favor candidates with advanced communication skills, charisma, and confidence. But! Just because a candidate interviews well, doesn’t mean they have what it takes to succeed in the role. Sadly, the interviewer’s perception of a candidate is almost always highly influenced by the candidate’s interviewing skills. Incorporating a skills assessment can help you assess candidates’ actual abilities in role-specific tasks.
  • It offers a practical demonstration. Interviews often rely on a candidate’s self-reporting of their skills and past experiences. However, candidates may overstate their abilities or have difficulty articulating their skills in an interview setting. Skill-specific assessments give candidates the opportunity to demonstrate their abilities in a practical, real-world context. This allows hiring managers to see the candidate’s skills in action, which can be a more reliable indicator of their ability to perform in the role.
  • It guarantees consistent metrics. Assessments provide a consistent set of metrics to compare all candidates. This can help to eliminate bias and ensure fairness in the hiring process. Interviews can be more subjective and may vary greatly depending on the interviewer or the specific questions asked. Having a standardized assessment ensures that all candidates are evaluated on the same criteria.
  • It helps to predict job performance. Research has shown that work sample tests, which are a type of skill-specific assessment, are one of the best predictors of job performance. They can provide valuable insights into how a candidate might perform in the job beyond what can be learned from an interview alone.
  • It makes the hiring process more efficient. Skill-specific assessments can also make the hiring process more efficient. If a candidate performs poorly on an assessment early in the process, this could save time for both the candidate and the company by indicating that the candidate may not be the right fit for the role.

Interested in exploring a skills-based hiring approach? Take no risks – start with our free account to browse all available assessment templates .

Juste Semetaite

Juste loves investigating through writing. A copywriter by trade, she spent the last ten years in startups, telling stories and building marketing teams. She works at Toggl Hire and writes about how businesses can recruit really great people.

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11 Top Time Management Interview Questions with Answers

problem solving and time management interview questions

Written by Domantas Vanagas

Job interview questions can be quite challenging, especially when uncertain about what the employer wants to hear. Most job interviews include at least one question about time management, as it is one of the essential soft skills employers look for in candidates. 

Good time management skills include prioritizing, delegating, multitasking, problem-solving, scheduling efficiently, thinking strategically, handling multiple projects, and more.

many clocks facing one direction

Below are some of the interviewers’ most common questions to determine how skilled they are at these tasks, the reasons they want to know, and how to answer time management questions.

Examples of Time Management Interview Questions and Answers

Each question below shows how you manage your time: interview questions and some sample answers. 

Here we go:

1. Why do you think it’s important to manage time wisely?

woman having an interview

Time management is an important aspect of your personal and work life, and your interviewer wants to know that you understand. Companies want to hire people that can meet deadlines.

Candidates that seem unconcerned about managing their time will likely not get hired. The best answer involves explaining how time management has already benefited you.

Example Answer:

In my work and my personal life, I have obligations and goals. I learned that there was no way I could meet or reach any of them without a time management system. I plot out each project and the due dates and then generate a daily to-do list to keep me on track. In doing so, I successfully graduated college while managing a household and a full-time job. 

2. How do you limit distractions?

Distractions are a productivity killer and an everyday occurrence. They come in email notifications, coworkers dropping by your office, calls from home, and more.

Your interviewer wants to know that you know how to prevent them or deal with them when they occur.

I take several steps to address distractions. I turn off all sound notifications for email, text, and phone calls. As I have time scheduled throughout the day to focus on email, I know I’ll be able to address them later. My family knows that I will check in when I am on break. If there is an emergency before that, they can call the office. If coworkers stop by and do not need my attention immediately, I create a schedule a time later to meet with them. While working I also use Pomodoro technique to stay focused and productive. Taking such steps allows me to stay focused on the task at hand. 

3. How do you manage stress at work?

problem solving and time management interview questions

Stressful situations happen when you are working behind the counter at a local fast-food restaurant or are the CEO of an international business. There is no way to prevent them, but allowing stress to take over is unhealthy for you and the company you work for.

Your interviewer wants to see someone who recognizes the stress and can manage it healthily.

I began practicing yoga years ago, which helps me destress after work. It also helps me be more in tune with my body, allowing me to recognize feelings of stress immediately. When I feel stress building up, I take a few moments to complete breathing exercises and recenter my focus. 

4. How do you manage deadlines?

Deadlines are a common part of the work environment, and employers rely on their employees to ensure deadlines are met. When asked how you manage deadlines, it’s important to show that you have an organized system . It’s also beneficial to give an example of your system in action.

In my last position with the ad agency, one of our clients asked us to handle his major rebrand. It would take place over three months. Upon being handed the assignment, I immediately got to work, listing every task that would need to be completed. I broke each one down into five to ten-minute tasks . I then took out my planner and mapped out every task so the project would be completed two weeks early. This left some cushioning for any unforeseen circumstances or potential issues. 

By the next day, I had delegated all tasks to myself and other employees. I added everything into a group board in the Trello project management software that allowed everyone to keep track of and update their status. We met weekly to go over progress and make any adjustments. Despite some issues we had to address, we completed the project several days in advance thanks to staying organized and working together.

5. Describe a time when you missed a deadline or were late completing a task

wall with words relaxation deadline money

Everyone makes mistakes, and it’s okay to admit yours. The interviewer doesn’t expect to hear that you are perfect. However, they want to hear that you handled the missed deadline well and how you worked to ensure it didn’t happen again.

In the early days of college, I had not yet learned to organize tasks. In one week, I had two papers due and a major test. I focused all my attention on studying for the exam, not realizing the deadlines for the papers were coming up. I passed the test but had neither paper to turn in. I requested extensions, which were graciously approved with point deductions. It was at this point I learned the value of time management. I read everything I could about it until I developed a system that worked well for me, which helped me miss no more deadlines.

6. How do you prioritize when you have multiple tasks?

No, this is not about multitasking!

No matter where you work, your job is to get that work done. Prioritizing multiple tasks is one of the foundations for meeting deadlines. 

problem solving and time management interview questions

Your interviewer wants to know that you can determine which tasks need attention at the right time. They want someone who can manage tasks of competing importance even as they change throughout the day. 

I plan out each task according to the due date, urgency, and importance at the beginning of the week in a planner. There is a technique called time management matrix that I use for prioritization. Then I break down larger projects into smaller, more manageable tasks and spread them out to consistently work toward them throughout the week. I try to group tasks, such as making necessary phone calls in the same block of time . I intentionally leave some white space in my planner that allows me to rearrange if a new task requires prioritization over the others. Each day, I check my progress and make any necessary adjustments. 

7. Tell me how you balance work and your personal life.

Companies may want to know you will throw everything you have at work, regardless of any other obligations. However, employers know that it can impact your mental, physical, and emotional health when your personal life is in disarray. And all of that can impact your work.

problem solving and time management interview questions

Try not to tell your interviewer that work is your number one priority and everything else fits in around it. Instead, you want to show that you have a good work-life balance.

Example Answer:  

I set boundaries for each of my priorities. When at work, I focus fully on work tasks. When I leave work for the day, I switch my focus to my family and hobbies. I work hard to keep each priority from encroaching on the others, allowing me to pour everything I have into what’s in front of me.

8. What do you do if you return from vacation and have hundreds of emails waiting?

An email is an important form of communication that businesses rely on. How you handle your email is a good indicator of your organization.

Additionally, your employer must know that you take this part of your job seriously. Therefore, this question gives the interviewer insight into your organizational skills. 

I send a general email explaining that I have been out of the office and when they can expect a reply. I then work through each email, labeling them as “1,” “2,” or “3” according to urgency and importance. Starting with the 1’s, I systematically work through each email until I have responded to all that require attention. As responding to each could take an entire day, leaving no time for other priorities, I schedule time each day to focus on email responses. When that time is over, I focus on other tasks that require my attention. 

9. If your manager gives you a quick deadline, how do you meet it?

A company can take on a new client or project at any given moment. This means that you might get handed a new assignment at any moment and it may be due quickly.

With this question, the interviewer needs to see that you can effectively adapt to such new priorities.

I immediately look at my schedule for the week as well as my daily to-do list. I determine what can be shifted to a later time or date. Then, I add in the new task and deadline, breaking it down into smaller tasks. When necessary, I delegate some tasks to others to meet the deadline.

10. Why is it important to delegate?

problem solving and time management interview questions

No man is an island — nor should one try to be.

Your interviewer wants to know that you recognize the value of teamwork and are willing to work with others if the situation demands it.

Sometimes, one person working alone to complete a task is not the best choice. For instance, if there is a large project, one person may not have the time to accomplish every step involved. Additionally, that one person may not have all of the skills or training needed for the project to be completed well. They were breaking the project down and delegating tasks to others better equipped means having several people invest time, energy, and skills. 

11. If you notice that you’re going to be late for a deadline, what do you do?

We’re all human, so we make mistakes. And with changing priorities and new projects in the workplace, it can be easy to get off schedule. Of course, companies want deadlines met, but they are aware that things can get off track.

person thinking while working

Your interviewer wants to see that you handle it responsibly if this happens. 

I start by determining why I’m going to be late. Do I lack the tools or resources I need? Am I overbooked? Have I prioritized something unnecessary over the deadline? If possible, I address the situation myself by adjusting my schedule, delegating tasks, or asking for help gathering the resources I need. If I cannot address it alone, I reach out to my manager or team leader to explain the issue so we can work together to find a solution.

When getting ready for your job interview, think through times in your life when you managed your time well. Also, think about times you didn’t. You can prepare answers to any interview question about your time management skills by going over these times.

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Top 10 Time Management Position Interview Questions and Answers

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Andre Mendes

July 13, 2023

Getting ready for a time management position interview? It’s important to anticipate the types of questions you might be asked. This includes questions about your past experiences, your time management strategies, and how you handle deadlines. Let’s delve into some of the most common queries and how you can best answer them.

Time Management Interview Questions

Can you describe a situation where you had to prioritize tasks under a tight deadline.

How to Answer : When you answer this question, it’s important to demonstrate your ability to prioritize tasks based on their importance and deadlines. You should explain how you assessed the situation, made decisions about what needed to be done first, and then executed your plan. Be sure to highlight any tools or strategies you used to manage your time efficiently.

Example : In my previous role, we were working on a major product launch with a firm deadline. As the project manager, I had multiple tasks to oversee. I started by clearly defining what needed to be done, by when, and by whom. I used project management software to keep track of all tasks, deadlines, and responsibilities. I prioritized tasks based on their importance to the project and the deadline. For instance, tasks that were necessary for other tasks to progress were given high priority. I also made sure to keep communication lines open with my team, so everyone knew what was expected of them and could update me on their progress. Despite the tight deadline, we were able to launch the product on time and without any major issues.

How do you stay organized and ensure you are meeting all deadlines?

How to Answer : In your response, highlight the specific tools or methods you use to stay organized and ensure all deadlines are met. This could include digital tools like online calendars or project management software, as well as traditional methods like to-do lists or spreadsheets. You should also mention any strategies you use to prioritize tasks and manage your time effectively.

Example : I use a combination of digital tools and traditional methods to stay organized and meet all my deadlines. I use an online calendar to keep track of all my tasks and deadlines, and I set reminders for myself so I never miss a deadline. I also use a project management tool to manage my tasks and collaborate with my team. In addition, I prioritize my tasks based on their importance and urgency using the Eisenhower Matrix. This helps me to focus on the most important tasks and ensure that nothing falls through the cracks.

Tell me about a time when you had to juggle multiple projects at once. How did you keep track of everything?

How to Answer : The interviewer wants to understand your ability to handle multiple tasks or projects simultaneously, and how you stay organized in such situations. When answering this question, you should mention the tools and strategies you use to manage your time and tasks effectively. Also, it’s important to show your ability to stay calm and focused under pressure.

Example : In my previous role as a project manager, I often had to manage multiple projects at once. I used project management software to keep track of all tasks, deadlines, and team members. This helped me to stay organized and ensure that all projects were progressing as planned. I also held weekly team meetings to update everyone on the status of the projects and address any issues or delays. Even in high-stress situations, I was able to remain calm and maintain focus on the tasks at hand.

How do you handle unexpected interruptions when you are focused on a task?

How to Answer : When answering this question, it’s important to show that you can remain calm and focused when faced with unexpected interruptions. Demonstrate your ability to quickly assess the situation, determine the urgency and importance of the interruption, and decide on the best course of action. This might mean pausing your current task to deal with the interruption, or politely asking the interrupter to wait until you’ve finished what you’re working on. It’s also important to show that you’re able to get back on track quickly after an interruption.

Example : I believe that unexpected interruptions are part of any work environment, and it’s crucial to handle them effectively. Whenever I’m interrupted while focusing on a task, I first assess the urgency of the interruption. If it’s not urgent, I politely ask the person to wait or schedule a specific time to discuss. If the interruption is urgent, I quickly jot down where I left off with my task, then address the interruption. This way, I can get back to my task without wasting time trying to remember where I was. I also use tools like ‘do not disturb’ mode or silent notifications to minimize interruptions during high-focus periods.

Describe a situation where you had to adjust your planned schedule due to unforeseen circumstances. How did you manage to still complete your tasks?

How to Answer : You should aim to answer this question by highlighting your flexibility and adaptability skills. Show that you are capable of managing your time effectively even when unexpected situations arise. Discuss how you reassess your priorities, delegate tasks if possible, and utilize tools or strategies to keep you organized.

Example : In my previous role, I was working on a major project that had a tight deadline. Halfway through, one of my team members fell ill unexpectedly and was unable to work. This meant a significant portion of the work fell on me. I had to quickly reassess my workload and priorities. I delegated some of my less critical tasks to other team members and created a new schedule that allowed me to focus on the most important tasks. I also used a project management tool to keep track of the progress and deadlines. Despite the challenges, I was able to finish the project on time, meeting all our objectives.

How do you handle tasks that require immediate attention while working on long-term projects?

How to Answer : The interviewer wants to know how you manage to balance short-term priorities without losing sight of long-term goals. A good approach to answer this question is to describe your process of prioritizing tasks based on urgency and importance, and how you allocate your time accordingly. You could also mention any tools or techniques you use to stay organized.

Example : When faced with tasks that require immediate attention, I prioritize them based on their urgency and impact on the project or business. I use a time management matrix to categorize tasks into four quadrants: urgent and important, important but not urgent, urgent but not important, and not urgent or important. This helps me to focus on what really matters without neglecting long-term projects. For instance, in my previous job, I was working on a long-term strategic plan while also dealing with daily operational tasks. By using this matrix, I was able to quickly respond to urgent issues without losing sight of the strategic plan.

Can you share an experience where you used a unique method or tool to manage your time more efficiently?

How to Answer : In answering this question, the candidate should describe a specific situation where they applied a unique or innovative method to manage their time. They should explain why it was necessary to use this method, how they implemented it, and what the results were. The answer should demonstrate their resourcefulness, problem-solving skills, and adaptability when it comes to time management.

Example : In my previous role, I was managing multiple projects simultaneously, and it was challenging to keep track of all the tasks and deadlines. I decided to use a project management software that I hadn’t used before. It was an interactive and visual tool that allowed me to create task lists, set reminders, and also track the progress of each project. It took some time to get used to it, but once I did, it greatly improved my efficiency. I was able to manage my tasks more effectively, meet all my deadlines, and even complete some tasks ahead of time.

How do you manage your time when dealing with tasks that do not have a specific deadline?

How to Answer : When answering this question, it’s important to demonstrate that you can effectively prioritize tasks based on their importance and urgency, even when they do not have a specific deadline. Mention any time management techniques or tools you use to stay organized and maintain productivity.

Example : When I’m dealing with tasks that do not have a specific deadline, I still prioritize them based on their importance to the overall objectives of my team or project. I use tools like Trello to keep track of these tasks, and I make sure to set aside time each week to work on them. I find that this approach helps me to stay organized and ensures that no task is overlooked, regardless of its deadline.

How do you deal with time management when you are not motivated or are facing burnout?

How to Answer : The interviewer wants to understand your resilience and ability to self-motivate even when things get tough. You should acknowledge that everyone has moments of low motivation or burnout, but the key is how you handle those moments. Highlight your strategies for staying focused and maintaining productivity, such as breaking tasks into manageable parts, setting mini-deadlines, self-care or seeking support from your team. Remember to provide a real-life example showcasing these strategies in practice.

Example : I understand that burnout is a real issue, especially in high-pressure environments. I’ve found that the key to dealing with this is to first recognize when it’s happening. I try to maintain a healthy work-life balance and ensure I take regular breaks. When I’m feeling particularly unmotivated, I break down tasks into smaller, manageable parts and set myself mini-deadlines. This gives me a sense of achievement and helps me keep momentum. For instance, I had a complex project with a tight deadline that was causing me stress. Instead of trying to tackle it all at once, I divided it into smaller tasks and set goals for each day. This approach made the project feel more manageable and less overwhelming, and I was able to complete it successfully within the timeline.

Can you describe a process you implemented to monitor and control project timelines and deadlines?

How to Answer : The interviewer wants to understand your methods in managing and controlling timelines. Discuss a specific process or tool you’ve used in the past. Highlight how your process helped in monitoring progress, foreseeing potential delays, and ensuring that deadlines were met. Show your analytical skills in evaluating the effectiveness of the process and your ability to make necessary adjustments for improvement.

Example : In my previous role, I created a comprehensive Gantt chart for each project that I managed. It included every task, its start and end date, and the individual responsible for it. I made sure to review the chart daily and update it as necessary. This allowed me to have a clear view of the project’s progress and identify potential delays in advance. When I did foresee a delay, I was able to adjust and reassign tasks as necessary to ensure that the overall project deadline was met. I also used this chart in weekly team meetings to keep everyone updated on the project’s progress and their roles. This process was very effective and it was appreciated by both my team and the management.

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InterviewPrep

30 Problem Manager Interview Questions and Answers

Common Problem Manager interview questions, how to answer them, and example answers from a certified career coach.

problem solving and time management interview questions

In the realm of IT service management, problem managers play a critical role in identifying and resolving recurring incidents to ensure seamless operations. Your expertise in detecting patterns, conducting root cause analysis, and implementing long-term solutions has brought you to an interview for a coveted problem manager position. Now it’s time to demonstrate your abilities and share your insights into this complex field.

To help you confidently tackle the upcoming interview, we’ve curated a list of common problem manager interview questions along with tips on how to approach them effectively. By being well-prepared, you will be able to showcase your knowledge, experience, and ability to resolve problems while minimizing their impact on business operations.

1. Can you explain the difference between a problem and an incident in IT service management?

Understanding the distinction between a problem and an incident demonstrates your expertise in IT service management. A problem refers to the underlying cause of one or more incidents, while an incident is an event that disrupts normal service operations. As a problem manager, your role is to identify and resolve the root causes of incidents, preventing them from recurring and minimizing the impact on the business.

Example: “Certainly. In IT service management, an incident refers to an unplanned event or disruption that affects the normal operation of a service or system. Incidents are typically resolved by restoring the affected service as quickly as possible, often through temporary workarounds or fixes. The primary goal in handling incidents is to minimize downtime and maintain business continuity.

On the other hand, a problem is defined as the underlying cause of one or more incidents. Problems may not always have immediate impacts on services but can lead to recurring incidents if left unaddressed. Problem management focuses on identifying root causes, analyzing trends, and implementing long-term solutions to prevent future occurrences. While incident management prioritizes quick resolution, problem management emphasizes addressing the fundamental issues to improve overall service quality and stability.”

2. What is your experience with ITIL framework, and how have you applied it to problem management?

Understanding your familiarity and experience with the ITIL framework is important because it’s a widely recognized and highly regarded set of best practices for IT service management. As a problem manager, you’ll be expected to use this framework to identify, analyze, and resolve issues efficiently and effectively. By asking this question, interviewers want to know if you can apply ITIL principles to problem management and contribute to the overall success of the organization.

Example: “My experience with the ITIL framework spans over five years, during which I have applied its principles to various aspects of problem management. One key area where I’ve utilized ITIL is in identifying and categorizing problems based on their impact and urgency. This has allowed me to prioritize resources effectively and focus on resolving high-priority issues first.

Another aspect where I’ve implemented ITIL practices is in conducting root cause analysis for recurring incidents. Using techniques such as Ishikawa diagrams and the 5 Whys method, I’ve been able to identify underlying causes and implement long-term solutions that prevent future occurrences. This approach not only improves system stability but also reduces overall support costs by minimizing the need for incident resolution.

Through my consistent application of ITIL principles in problem management, I have contributed to increased service quality, reduced downtime, and enhanced customer satisfaction within the organizations I’ve worked for.”

3. Describe the process of root cause analysis and its importance in problem management.

Root cause analysis is the foundation of effective problem management. It’s a systematic approach to identifying the underlying causes of recurring incidents, rather than just addressing the symptoms. By digging deep into the issue and pinpointing the real reasons for its occurrence, problem managers can prevent future occurrences, reduce downtime, and improve overall system reliability. This question helps interviewers gauge your understanding of the process and its significance in achieving long-term solutions within an organization.

Example: “Root cause analysis (RCA) is a systematic process used in problem management to identify the underlying reasons for recurring incidents or problems. The primary goal of RCA is to prevent future occurrences by addressing the root causes, rather than just treating the symptoms.

The process typically begins with data collection and a thorough examination of the incident or problem. This involves gathering information from various sources such as logs, monitoring tools, and interviews with relevant stakeholders. Next, we analyze the collected data using techniques like Ishikawa diagrams, Pareto charts, or the 5 Whys method to pinpoint potential root causes. Once identified, we evaluate each possible cause against the evidence and prioritize them based on their impact on the system or business processes.

After determining the most likely root cause(s), we develop corrective actions to address these issues and implement preventive measures to avoid recurrence. Finally, we monitor the effectiveness of these actions over time to ensure that the problem has been resolved and continuously improve our processes.

RCA is essential in problem management because it helps organizations minimize downtime, reduce costs associated with repeated incidents, and enhance overall service quality. It fosters a proactive approach to identifying and resolving issues, ultimately contributing to improved customer satisfaction and business performance.”

4. How do you prioritize problems that need to be addressed?

When it comes to problem management, prioritization is key to ensuring a smooth and efficient workflow. Interviewers want to understand your thought process and criteria for determining which issues require immediate attention and which can be tackled later. This will help them assess your ability to manage resources effectively, make informed decisions, and maintain stability in the organization’s operations.

Example: “When prioritizing problems, I consider several factors to ensure that the most critical issues are addressed first. The primary factor is the impact of the problem on business operations and end-users. Problems causing significant disruptions or affecting a large number of users should be given top priority.

Another important aspect is the potential risk associated with the problem. If there’s a possibility that it could escalate into a more severe issue or cause security vulnerabilities, it needs to be addressed promptly. Additionally, I take into account any dependencies between problems, as resolving one may help alleviate others.

To maintain an organized approach, I use a structured system for categorizing and ranking problems based on these criteria. This allows me to effectively allocate resources and focus on addressing high-priority issues while keeping stakeholders informed about progress and expected resolution times.”

5. What tools or software have you used for tracking and managing problems?

Hiring managers ask this question to gauge your familiarity with various tools and software that are essential in identifying, tracking, and resolving problems. They want to know whether you have hands-on experience using these tools, which could save them time and resources for training, and ensure that you can hit the ground running in your new role. Demonstrating your proficiency with industry-standard tools shows your ability to stay organized and effectively manage problems, ultimately contributing to the company’s success.

Example: “Throughout my career as a problem manager, I have utilized various tools and software to effectively track and manage problems. One of the most widely used tools in my experience is ServiceNow, which offers comprehensive incident and problem management capabilities. It allows me to log incidents, link them to known problems, and monitor progress towards resolution.

Another tool I’ve found valuable is Jira, particularly for its flexibility in customizing workflows and collaboration features. This has been helpful when working with cross-functional teams to address complex issues that require input from multiple stakeholders. Both of these tools have significantly contributed to streamlining the problem management process and ensuring timely resolutions.”

6. Explain the role of a Problem Manager within an organization’s IT department.

This question allows the interviewer to gauge your understanding of a Problem Manager’s responsibilities and how they contribute to the overall success of the IT department. They want to ensure that you comprehend the importance of identifying, analyzing, and resolving recurring incidents, as well as proactively preventing future issues. This insight helps them determine if you’re capable of enhancing the organization’s processes and minimizing disruptions to the business.

Example: “A Problem Manager plays a critical role in an organization’s IT department by identifying, analyzing, and resolving recurring incidents and underlying issues within the IT infrastructure. Their primary goal is to minimize the impact of these problems on business operations and improve overall system stability.

To achieve this, Problem Managers work closely with various teams, including incident management, change management, and technical support staff. They conduct root cause analyses to identify patterns and trends in incidents, then develop and implement strategies to prevent future occurrences. Additionally, they monitor the effectiveness of implemented solutions and continuously seek opportunities for improvement. Through their proactive approach, Problem Managers contribute significantly to enhancing the reliability and performance of an organization’s IT systems.”

7. Have you ever had to deal with a recurring problem? If so, how did you handle it?

As a problem manager, your role is to identify, analyze, and manage recurring issues that affect the organization’s productivity and efficiency. Hiring managers want to know if you have experience tackling these persistent problems, and more importantly, how you approach solving them. By sharing your approach to addressing recurring issues, you demonstrate your ability to take preventative measures and make improvements that lead to long-term solutions for the organization.

Example: “Yes, I have encountered recurring problems in my previous role as a problem manager. One specific instance involved an issue with our company’s customer relationship management (CRM) system, which was causing delays and inefficiencies for the sales team. The initial solution implemented by the IT department seemed to resolve the issue temporarily, but it reappeared after a few weeks.

To handle this recurring problem, I first gathered data on the frequency and impact of the issue to understand its severity. Then, I assembled a cross-functional team consisting of representatives from the IT department, sales team, and CRM vendor. We conducted a thorough root cause analysis, identifying that the issue stemmed from a combination of software bugs and improper user training.

We worked closely with the CRM vendor to address the software issues and provided comprehensive training sessions for the sales team to ensure they were using the system correctly. This collaborative approach not only resolved the recurring problem but also improved overall efficiency and communication between departments.”

8. Describe a situation where you successfully resolved a complex problem.

Interviewers love to ask this question because it helps them assess your problem-solving skills, critical thinking abilities, and how well you can navigate the challenges that come with managing problems. They want to know that you’re capable of analyzing situations, identifying root causes, and implementing effective solutions that will benefit the organization. Sharing a successful experience demonstrates your ability to handle the responsibilities of a Problem Manager.

Example: “I once encountered a situation where our company’s IT infrastructure was experiencing frequent outages, causing significant disruptions to daily operations. As the problem manager, I was tasked with identifying the root cause and implementing a solution.

I began by gathering data on the incidents, including logs, error messages, and user feedback. After analyzing this information, I discovered that the issue stemmed from an incompatibility between two critical software applications. To resolve the problem, I collaborated with both the internal IT team and the external vendors responsible for the applications. We held regular meetings to discuss potential solutions and monitor progress.

After extensive testing and collaboration, we implemented a patch that resolved the compatibility issue. This not only eliminated the outages but also improved overall system performance. The successful resolution of this complex problem demonstrated my ability to analyze data, collaborate effectively with various stakeholders, and implement lasting solutions that support business goals.”

9. How do you ensure effective communication between different teams involved in problem resolution?

Effective communication is the backbone of successful problem resolution, especially when multiple teams are involved. Employers want to know if you have the skills to facilitate this communication, ensuring everyone is on the same page and working towards a common goal. Demonstrating that you can create an environment of collaboration and open dialogue will show that you’re well-equipped to handle the challenges of problem management.

Example: “Effective communication is key to successful problem resolution, especially when multiple teams are involved. To facilitate this, I establish clear channels of communication from the outset and designate a point person for each team who will be responsible for sharing updates and coordinating efforts.

I also schedule regular meetings or conference calls with all stakeholders to discuss progress, address any roadblocks, and ensure everyone remains aligned on objectives and timelines. During these meetings, I encourage open dialogue and active participation so that every team feels heard and can contribute their expertise to the problem-solving process.

To further enhance communication, I utilize collaboration tools such as shared documents, project management software, and instant messaging platforms, which allow real-time information exchange and help maintain transparency across teams. This approach has consistently proven effective in fostering strong collaboration and ensuring efficient problem resolution in my previous roles as a Problem Manager.”

10. What metrics do you use to measure the success of your problem management efforts?

Measuring success is a critical part of any role, but for a Problem Manager, it’s especially important because it demonstrates the effectiveness of your problem-solving strategies. Interviewers want to know if you have a methodical approach to tracking and evaluating the results of your efforts, which can include metrics like the number of incidents resolved, the time taken to resolve them, and any reductions in recurring issues. This insight shows that you’re not only skilled at addressing problems but also dedicated to continuous improvement.

Example: “To measure the success of problem management efforts, I rely on a combination of key performance indicators (KPIs) that provide insights into the effectiveness and efficiency of the process. Some of the primary metrics I use include:

1. Mean Time to Resolve (MTTR): This metric measures the average time taken to resolve problems from the moment they are identified until their resolution. A decrease in MTTR over time indicates improvements in the problem management process.

2. Problem Recurrence Rate: This KPI tracks the percentage of resolved problems that reoccur within a specific timeframe. A low recurrence rate suggests that root causes are being effectively addressed and permanent solutions are implemented.

3. Number of Known Errors: Monitoring the number of known errors in the system helps assess the backlog of unresolved issues. A reduction in this number demonstrates progress in resolving existing problems and preventing new ones from occurring.

4. Proactive Problem Identification Rate: This metric highlights the percentage of problems identified proactively through trend analysis or other methods before causing significant impact. An increase in proactive identification indicates a more mature and effective problem management process.

These metrics, when analyzed together, offer a comprehensive view of the problem management process’s overall performance and help identify areas for improvement.”

11. How do you stay up-to-date on industry best practices related to problem management?

Staying informed about industry best practices demonstrates your commitment to continuous improvement and professional growth. It’s essential for a problem manager to keep a pulse on the latest methodologies, tools, and trends to ensure effective problem resolution and prevention. Interviewers want to know that you actively seek out knowledge and implement it in your daily work to contribute to the overall success of the organization.

Example: “To stay up-to-date on industry best practices related to problem management, I actively participate in professional organizations and online forums dedicated to the field. This allows me to engage with other professionals, share experiences, and learn from their insights. Additionally, I attend relevant conferences and workshops whenever possible, which provide valuable opportunities for networking and learning about new methodologies or tools.

Furthermore, I make it a habit to regularly read industry publications, blogs, and research papers to keep myself informed about emerging trends and advancements in problem management. This continuous learning approach not only helps me improve my skills but also enables me to bring innovative ideas and strategies to my organization, ensuring that our problem management processes remain effective and aligned with current best practices.”

12. Can you provide an example of when you had to escalate a problem to higher management?

Problem Managers are expected to know when to escalate issues that cannot be resolved within their current capabilities or resources. Interviewers ask this question to gauge your ability to recognize the need for escalation, your understanding of the organizational hierarchy, and your communication skills when dealing with higher management. This showcases your ability to work effectively within the organization and ensure that problems are addressed efficiently and professionally.

Example: “Certainly, there was an instance when I was working on a critical issue that had been causing intermittent outages in our company’s online services. My team and I conducted a thorough investigation and identified the root cause as a software bug within one of our third-party applications. We contacted the vendor for support, but their response time was slower than expected, and the issue continued to impact our customers.

Recognizing the severity of the situation and potential damage to our reputation, I decided to escalate the problem to higher management. I prepared a detailed report outlining the issue, its impact on business operations, and the steps taken so far. I also provided recommendations for immediate actions, such as reaching out to the vendor at a higher level or exploring alternative solutions.

The escalation led to a swift resolution, with senior management engaging directly with the vendor’s leadership. This resulted in expedited support from the vendor, who promptly provided a patch to fix the software bug. The timely intervention not only resolved the issue but also helped maintain customer trust and satisfaction.”

13. How do you manage stakeholder expectations during problem resolution?

Navigating the complex landscape of stakeholder expectations is a critical aspect of problem management. Different stakeholders may have varying priorities, goals, and concerns, and it’s essential to address them all while working towards a common resolution. By asking this question, interviewers want to gauge your ability to effectively communicate with stakeholders, manage their expectations, and maintain a balance that ensures a successful resolution, ultimately contributing to a harmonious and productive work environment.

Example: “Managing stakeholder expectations during problem resolution is essential to maintain trust and confidence in the process. First, I establish clear lines of communication with all relevant stakeholders, ensuring they are informed about the issue at hand and the steps being taken to resolve it. This includes setting up regular updates through emails, meetings, or conference calls.

Throughout the resolution process, I make sure to provide realistic timeframes for each stage of the problem-solving process, avoiding overpromising on deadlines. If there are any changes or delays, I promptly communicate these to the stakeholders, along with an explanation and a revised timeline. This transparency helps manage their expectations and demonstrates my commitment to resolving the issue effectively. Additionally, I actively seek feedback from stakeholders to understand their concerns and priorities better, which allows me to address them more efficiently during the problem resolution process.”

14. Describe your approach to conducting post-mortems after resolving a problem.

After a problem has been resolved, it’s essential to understand the root cause and learn from the experience to prevent similar issues from happening in the future. Interviewers ask this question to gauge your analytical and reflective abilities, as well as your commitment to continuous improvement within the organization. They want to see that you have a structured and thoughtful approach to examining past events, extracting valuable insights, and applying those lessons to enhance the company’s overall problem management process.

Example: “After resolving a problem, I initiate the post-mortem process by gathering all relevant stakeholders involved in the incident. This includes team members from various departments who contributed to identifying, diagnosing, and resolving the issue. The goal is to create an open environment where everyone feels comfortable sharing their insights and experiences.

During the post-mortem meeting, we start by reviewing the timeline of events leading up to the problem, how it was detected, and the steps taken to resolve it. We then discuss what went well and identify areas for improvement. It’s essential to focus on facts and avoid blaming individuals, as the objective is to learn from the experience and prevent similar issues in the future.

Once we’ve identified key takeaways, we develop action items with clear ownership and deadlines to address any gaps or improvements needed. Finally, I document the findings and recommendations in a report that can be shared with senior management and used as a reference for future incidents. This structured approach ensures continuous learning and improvement within our organization.”

15. What strategies do you employ to prevent future occurrences of similar problems?

Problem managers play a vital role in identifying recurring issues and implementing solutions to prevent them from happening again. Interviewers ask this question to gauge your analytical skills, your ability to identify patterns, and your capacity to develop effective strategies that minimize the chances of problems reoccurring—ultimately, ensuring a more efficient and stable work environment.

Example: “To prevent future occurrences of similar problems, I employ a proactive approach that focuses on identifying root causes and implementing long-term solutions. First, I conduct a thorough analysis of the problem by gathering data from various sources such as incident reports, system logs, and user feedback. This helps me identify patterns and trends that may indicate underlying issues.

Once the root cause is identified, I collaborate with relevant teams to develop and implement corrective actions. These may include process improvements, system updates, or employee training programs. To ensure the effectiveness of these measures, I establish key performance indicators (KPIs) and monitor them regularly to track progress and make adjustments as needed.

Furthermore, I promote a culture of continuous improvement within the organization by encouraging open communication and knowledge sharing among team members. This enables us to learn from past experiences and proactively address potential issues before they escalate into significant problems.”

16. How do you balance the need for quick resolutions with thorough root cause analysis?

When it comes to managing problems, hiring managers want to ensure that you can strike the right balance between providing swift solutions and conducting in-depth investigations to prevent future issues. Your ability to prioritize and manage time effectively, while demonstrating a strong understanding of the importance of both aspects, is critical to the success of your role as a problem manager.

Example: “Balancing the need for quick resolutions with thorough root cause analysis is essential in problem management. To achieve this balance, I prioritize issues based on their impact and urgency. For high-impact or time-sensitive problems, my focus is on implementing a temporary workaround as quickly as possible to minimize disruption to users and business operations. This allows us to restore normal service while buying time for a more comprehensive investigation.

Once the immediate issue has been addressed, I shift my attention to conducting a thorough root cause analysis. This involves gathering relevant data, collaborating with cross-functional teams, and using analytical tools to identify the underlying cause of the problem. With the root cause identified, we can then develop and implement a long-term solution that prevents recurrence. In summary, by prioritizing issues and employing a two-step approach—quick resolution followed by in-depth analysis—I ensure both timely responses and lasting solutions to problems.”

17. In your opinion, what are the most critical skills for a successful Problem Manager?

As a hiring manager, they want to ensure that you possess the essential skills to excel as a Problem Manager. The role requires a mix of technical expertise, analytical thinking, communication, and leadership abilities. By asking you to identify the most critical skills, they can gauge your understanding of the position and assess if you have the right mindset to tackle complex problems and drive continuous improvement within the organization.

Example: “I believe that the most critical skills for a successful Problem Manager are strong analytical abilities and effective communication. Analytical skills are essential because a Problem Manager needs to identify patterns, trends, and root causes of recurring incidents in order to develop long-term solutions. This requires an ability to analyze complex data sets, understand system interdependencies, and think critically about potential resolutions.

Effective communication is equally important, as a Problem Manager must collaborate with various teams and stakeholders throughout the problem-solving process. They need to clearly articulate their findings, proposed solutions, and progress updates to both technical and non-technical audiences. Additionally, they should be skilled at facilitating discussions and negotiations between different parties to reach consensus on the best course of action. These two skills combined enable a Problem Manager to efficiently address issues and contribute to overall organizational stability and performance.”

18. How do you handle situations where multiple problems arise simultaneously?

As a problem manager, your ability to prioritize and address issues efficiently is critical to your success. Interviewers ask this question to gauge your organizational and decision-making skills, as well as your ability to remain calm and focused under pressure. Demonstrating your ability to assess, prioritize, and delegate tasks effectively will show that you are well-equipped to manage challenging situations and keep the company running smoothly.

Example: “When multiple problems arise simultaneously, my first step is to prioritize them based on their impact on the business and urgency. I assess each problem’s severity, potential consequences, and how it affects critical processes or services. This allows me to allocate resources effectively and focus on resolving the most pressing issues first.

Once priorities are established, I communicate with relevant stakeholders to keep them informed about the situation and our action plan. I then delegate tasks to team members according to their expertise and availability, ensuring that everyone has a clear understanding of their responsibilities. Throughout the process, I monitor progress closely, provide support when needed, and adjust plans as necessary to ensure timely resolution of all identified problems. This approach ensures that we address the most critical issues efficiently while maintaining control over less urgent matters.”

19. Describe your experience working with cross-functional teams to resolve problems.

Cross-functional collaboration is essential to the role of a problem manager. The ability to work effectively with different teams and departments is critical for identifying, analyzing, and resolving complex issues. Interviewers ask this question to assess your teamwork and communication skills, as well as your ability to navigate the different perspectives and priorities that arise when solving problems that involve multiple stakeholders.

Example: “As a problem manager, I have had extensive experience working with cross-functional teams to resolve complex issues. One notable example was when our organization faced a recurring network outage issue that impacted multiple departments. To address this, I assembled a team consisting of representatives from IT, network operations, customer support, and the affected business units.

We began by conducting a thorough root cause analysis, which involved gathering data from various sources, analyzing logs, and interviewing stakeholders. This collaborative approach allowed us to identify the underlying issue: an outdated firmware on one of our core switches. Once we pinpointed the problem, we worked together to develop and implement a solution, which included updating the firmware and monitoring the system for any further disruptions.

Throughout this process, open communication and active listening were key in ensuring all perspectives were considered and that everyone stayed aligned on the project’s goals. Ultimately, our teamwork led to a successful resolution, preventing future outages and improving overall system stability.”

20. What steps do you take to ensure continuous improvement in problem management processes?

Employers want to see that you not only understand the importance of continuous improvement, but also that you know how to implement it in the realm of problem management. By asking this question, they are gauging your ability to analyze processes, identify areas for enhancement, and take appropriate action to ensure the organization’s problem management efforts remain effective and efficient over time.

Example: “To ensure continuous improvement in problem management processes, I first establish a clear framework for identifying, analyzing, and resolving problems. This involves setting up standardized procedures, documentation templates, and communication channels to streamline the process.

Once the framework is in place, I actively monitor key performance indicators (KPIs) such as mean time to resolution, number of recurring incidents, and customer satisfaction levels. These metrics help me identify areas where improvements can be made. Additionally, I conduct regular reviews of resolved problems to assess the effectiveness of implemented solutions and identify any trends or patterns that may indicate underlying issues.

To foster a culture of continuous improvement, I encourage collaboration and knowledge sharing among team members. This includes organizing training sessions, workshops, and cross-functional meetings to discuss best practices and lessons learned from past experiences. By promoting open communication and learning from both successes and failures, we can collectively enhance our problem management processes and better support overall business objectives.”

21. How do you maintain documentation related to problem management activities?

Maintaining accurate and up-to-date documentation is a critical part of problem management. Interviewers ask this question because they want to ensure you have a systematic approach to tracking and organizing problem-related information. This helps the organization analyze trends, measure the effectiveness of problem resolution efforts, and continuously improve processes. Demonstrating your ability to manage documentation effectively reflects your attention to detail and commitment to driving positive outcomes for the business.

Example: “Maintaining accurate and up-to-date documentation is essential for effective problem management. To achieve this, I utilize a centralized system or tool, such as an IT service management (ITSM) platform, to record all relevant information related to identified problems, root cause analyses, and implemented solutions.

I ensure that each problem record includes key details like the problem description, affected services, priority level, associated incidents, root causes, and any actions taken to resolve the issue. Additionally, I document any lessons learned during the process to improve future problem management activities. This organized approach not only helps in tracking progress but also facilitates communication with stakeholders and enables efficient knowledge sharing within the team.”

22. Can you describe a time when you had to adapt your problem-solving approach due to new information or changing circumstances?

Adaptability is a key skill for problem managers, as the landscape of issues they face can change rapidly, and new information can emerge at any moment. By asking this question, interviewers want to gauge your flexibility in adjusting your problem-solving approach and ensuring that you can pivot effectively when faced with new data or shifting conditions. This demonstrates your ability to maintain a clear focus on finding the best resolution, even as the situation evolves.

Example: “Certainly, I recall a situation in my previous role as a problem manager where we were dealing with a recurring network issue that was causing intermittent outages for our users. Initially, the team and I conducted a root cause analysis based on the available data and identified what appeared to be a hardware failure. We replaced the faulty equipment and believed the issue was resolved.

However, within a week, the same symptoms reappeared. It became clear that our initial assessment had not addressed the underlying cause of the problem. Instead of relying solely on the data we had previously gathered, I decided to involve other stakeholders, including network engineers and application support teams, to gain additional insights into the issue. Through this collaborative effort, we discovered that the actual cause was a software configuration error that only manifested under specific conditions.

We quickly implemented the necessary changes, which ultimately resolved the issue. This experience taught me the importance of being adaptable in my problem-solving approach and considering multiple perspectives when faced with complex problems.”

23. How do you handle resistance from team members who may not agree with your proposed solution to a problem?

Conflict and differing opinions are a common part of problem-solving, especially in complex work environments. Interviewers want to gauge your ability to navigate these situations, manage resistance, and still achieve the desired outcome. Demonstrating your communication, negotiation, and leadership skills in these scenarios is essential to ensure that the team can move forward and effectively resolve issues.

Example: “When encountering resistance from team members, I believe it’s essential to create an open and inclusive environment for discussion. First, I would actively listen to their concerns and try to understand the reasons behind their disagreement with the proposed solution. This demonstrates respect for their opinions and acknowledges that they may have valuable insights or alternative ideas.

After understanding their perspective, I would engage in a constructive dialogue, discussing the pros and cons of both the proposed solution and any alternatives they suggest. If necessary, I might involve other stakeholders or subject matter experts to provide additional input. Through this collaborative approach, we can reach a consensus on the best course of action, ensuring that all team members feel heard and valued, ultimately leading to a more effective problem resolution.”

24. What role does risk management play in problem management?

Risk management is a critical component of problem management because it helps identify, assess, and prioritize potential risks that could impact the organization’s processes, services, or overall goals. By understanding the role of risk management, interviewers can evaluate your ability to proactively address potential issues, mitigate negative impacts, and ensure a robust and resilient problem-solving approach within the organization.

Example: “Risk management plays a significant role in problem management, as it helps identify and prioritize potential issues that could impact the organization’s operations. In problem management, we focus on analyzing incidents to determine their root causes and implement long-term solutions to prevent recurrence.

Risk management comes into play when evaluating the severity of identified problems and determining the appropriate course of action. We assess the likelihood of an issue occurring again and its potential impact on business processes or services. This assessment allows us to prioritize problems based on risk levels and allocate resources accordingly to address them effectively.

Moreover, risk management is essential for proactive problem management, where we aim to identify potential risks before they manifest as incidents. This involves continuously monitoring systems, reviewing incident trends, and conducting regular audits to detect vulnerabilities and areas of improvement. Integrating risk management with problem management ensures a more resilient IT infrastructure and minimizes disruptions to the organization’s operations.”

25. How do you ensure that lessons learned from past problems are effectively shared across the organization?

Interviewers ask this question to gauge your ability to identify, analyze, and communicate lessons learned from past problems. They want to see if you have a proactive approach to sharing knowledge and fostering a culture of continuous improvement within the organization. This is essential for preventing similar issues from reoccurring and increasing the overall efficiency of the company.

Example: “To ensure that lessons learned from past problems are effectively shared across the organization, I first establish a centralized knowledge base where all relevant information is documented and easily accessible. This includes root cause analyses, solutions implemented, and any preventive measures taken.

Then, I collaborate with team leads and managers to organize regular cross-functional meetings or workshops, where key insights from resolved problems can be presented and discussed. These sessions not only help in disseminating valuable information but also encourage open communication and collaboration among different departments.

Moreover, I work closely with the training department to incorporate these lessons into onboarding materials and ongoing employee development programs. This ensures that both new hires and existing employees stay updated on best practices and are equipped to handle similar issues more efficiently in the future.”

26. Describe a time when you had to deal with an urgent problem and how you managed it.

When faced with urgent problems, a problem manager’s ability to think critically, prioritize tasks, and communicate effectively is put to the test. Recruiters ask this question to evaluate your experience in managing crises and to better understand your approach to handling unexpected challenges. Sharing a real-life example demonstrates your adaptability and problem-solving skills, both of which are essential for success in this role.

Example: “I recall a situation where our company’s critical application experienced an unexpected outage during peak business hours, affecting multiple departments and causing significant disruption. As the problem manager, I had to act quickly to minimize the impact on our operations.

I immediately assembled a cross-functional team consisting of IT support, network engineers, and developers to investigate the issue. We established clear communication channels and assigned specific tasks to each team member based on their expertise. While the technical team worked on identifying the root cause and implementing a solution, I kept senior management and affected stakeholders informed about the progress and expected resolution time.

Within a few hours, we were able to identify the underlying issue, which was related to a recent software update that caused conflicts with other system components. The development team rolled back the update, and normal operations resumed shortly after. Following this incident, I led a thorough post-mortem analysis to understand what went wrong and implemented preventive measures to avoid similar issues in the future. This experience taught me the importance of swift decision-making, effective communication, and teamwork when managing urgent problems.”

27. Can you provide an example of a situation where you had to balance short-term fixes with long-term solutions?

As a problem manager, your responsibility is to ensure that incidents are not only addressed promptly but also that the root causes are identified and eliminated, preventing future occurrences. This question is designed to gauge your ability to prioritize both immediate remedies and sustainable solutions. It’s important to demonstrate your capability in striking the right balance between short-term and long-term goals, effectively managing resources, and maintaining a focus on continuous improvement.

Example: “Certainly, in my previous role as a problem manager for an e-commerce company, we faced an issue where customers were experiencing slow page loading times during peak hours. This was affecting our sales and customer satisfaction. To address the immediate concern, I coordinated with the IT team to implement short-term fixes such as optimizing images, caching static content, and adjusting server configurations to handle increased traffic.

While these measures provided temporary relief, it was clear that they wouldn’t be sustainable in the long run as our user base continued to grow. Therefore, I initiated a thorough analysis of the underlying causes and collaborated with cross-functional teams to develop a long-term solution. We identified that our infrastructure needed upgrading to accommodate higher traffic volumes and improve overall performance. After presenting the findings and proposed solutions to senior management, we received approval to invest in new hardware and migrate to a more scalable cloud-based architecture.

This approach allowed us to maintain business continuity while addressing the root cause of the issue, ultimately resulting in improved website performance and enhanced customer experience.”

28. How do you manage your workload and prioritize tasks as a Problem Manager?

As a Problem Manager, your role is to ensure that incidents and problems are effectively addressed, and the organization’s IT services run smoothly. Employers want to know that you can juggle multiple tasks and prioritize them based on urgency, impact, and resources. Demonstrating your ability to manage workload and prioritize tasks will show that you can maintain a high level of efficiency and productivity while minimizing disruptions to the business.

Example: “As a Problem Manager, I understand the importance of effectively managing my workload and prioritizing tasks to ensure timely resolution of issues. To achieve this, I employ a combination of time management techniques and tools.

I start by categorizing problems based on their severity, impact on business operations, and urgency for resolution. This helps me identify high-priority issues that require immediate attention. For instance, if a problem has a significant impact on critical business processes or poses a security risk, it would be assigned top priority.

Once priorities are established, I use project management tools to create a clear action plan with deadlines and milestones. This allows me to track progress, allocate resources efficiently, and maintain visibility into the status of each task. Additionally, I regularly communicate with stakeholders to keep them informed about ongoing efforts and any changes in priorities.

To stay organized and adaptable, I also review my workload periodically and adjust plans as needed to accommodate new information or shifting priorities. This proactive approach ensures that I can consistently deliver results while maintaining a balanced workload as a Problem Manager.”

29. Have you ever had to deal with a problem that was outside of your area of expertise? If so, how did you handle it?

When hiring a Problem Manager, interviewers want to know if you possess the adaptability and resourcefulness to tackle challenges that fall outside your comfort zone. Demonstrating your ability to seek help, collaborate with others, and learn new skills will show your potential employer that you can handle unexpected situations and work effectively under pressure.

Example: “Yes, I have encountered problems outside my area of expertise. In one instance, our team faced a complex network issue that was causing intermittent outages for some users. While my primary expertise is in software and systems management, this problem required deeper knowledge of networking protocols and hardware.

To handle the situation effectively, I first acknowledged the limits of my own expertise and reached out to a colleague who specialized in network administration. We collaborated closely, with me providing context on how the issue impacted our systems and end-users while my colleague brought their technical expertise to diagnose and resolve the network problem. Throughout the process, we maintained open communication and shared updates with relevant stakeholders to keep them informed about our progress.

This experience taught me the importance of leveraging the skills and knowledge of others when facing unfamiliar challenges. It also reinforced the value of teamwork and collaboration in resolving issues efficiently and ensuring business continuity.”

30. In your experience, what is the most challenging aspect of being a Problem Manager, and how have you overcome it?

The crux of this question lies in understanding your ability to navigate complex situations in problem management. As a Problem Manager, you will face numerous challenges, such as aligning with diverse teams, handling unexpected crises, and prioritizing issues. Interviewers want to know if you’ve encountered these challenges before and, more importantly, whether you’ve developed strategies to overcome them while maintaining a high standard of performance.

Example: “The most challenging aspect of being a Problem Manager is often the need to balance competing priorities and manage stakeholder expectations. In complex organizations, multiple issues may arise simultaneously, each requiring attention and resources. To overcome this challenge, I have developed strong prioritization skills and effective communication strategies.

I prioritize problems based on their impact on business operations, potential risks, and alignment with organizational goals. This helps me allocate resources efficiently and focus on resolving high-priority issues first. Additionally, I maintain open lines of communication with stakeholders, providing regular updates on problem resolution progress and setting realistic expectations. This transparency not only keeps everyone informed but also fosters trust and collaboration among teams, ultimately contributing to more efficient problem management processes.”

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15 Common Problem-Solving Interview Questions

Ebook: How to Build a Tech Talent Brand: The Definitive Guide

In an interview for a big tech company, I was asked if I’d ever resolved a fight — and the exact way I went about handling it. I felt blindsided, and I stammered my way through an excuse of an answer.

It’s a familiar scenario to fellow technical job seekers — and one that risks leaving a sour taste in our mouths. As candidate experience becomes an increasingly critical component of the hiring process, recruiters need to ensure the problem-solving interview questions they prepare don’t dissuade talent in the first place. 

Interview questions designed to gauge a candidate’s problem-solving skills are more often than not challenging and vague. Assessing a multifaceted skill like problem solving is tricky — a good problem solver owns the full solution and result, researches well, solves creatively and takes action proactively. 

It’s hard to establish an effective way to measure such a skill. But it’s not impossible.

We recommend taking an informed and prepared approach to testing candidates’ problem-solving skills . With that in mind, here’s a list of a few common problem-solving interview questions, the science behind them — and how you can go about administering your own problem-solving questions with the unique challenges of your organization in mind.

Key Takeaways for Effective Problem-Solving Interview Questions

  • Problem solving lies at the heart of programming. 
  • Testing a candidate’s problem-solving skills goes beyond the IDE. Problem-solving interview questions should test both technical skills and soft skills.
  • STAR, SOAR and PREP are methods a candidate can use to answer some non-technical problem-solving interview questions.
  • Generic problem-solving interview questions go a long way in gauging a candidate’s fit. But you can go one step further by customizing them according to your company’s service, product, vision, and culture. 

Technical Problem-Solving Interview Question Examples

Evaluating a candidates’ problem-solving skills while using coding challenges might seem intimidating. The secret is that coding challenges test many things at the same time — like the candidate’s knowledge of data structures and algorithms, clean code practices, and proficiency in specific programming languages, to name a few examples.

Problem solving itself might at first seem like it’s taking a back seat. But technical problem solving lies at the heart of programming, and most coding questions are designed to test a candidate’s problem-solving abilities.

Here are a few examples of technical problem-solving questions:

1. Mini-Max Sum  

This well-known challenge, which asks the interviewee to find the maximum and minimum sum among an array of given numbers, is based on a basic but important programming concept called sorting, as well as integer overflow. It tests the candidate’s observational skills, and the answer should elicit a logical, ad-hoc solution.

2. Organizing Containers of Balls  

This problem tests the candidate’s knowledge of a variety of programming concepts, like 2D arrays, sorting and iteration. Organizing colored balls in containers based on various conditions is a common question asked in competitive examinations and job interviews, because it’s an effective way to test multiple facets of a candidate’s problem-solving skills.

3. Build a Palindrome

This is a tough problem to crack, and the candidate’s knowledge of concepts like strings and dynamic programming plays a significant role in solving this challenge. This problem-solving example tests the candidate’s ability to think on their feet as well as their ability to write clean, optimized code.

4. Subarray Division

Based on a technique used for searching pairs in a sorted array ( called the “two pointers” technique ), this problem can be solved in just a few lines and judges the candidate’s ability to optimize (as well as basic mathematical skills).

5. The Grid Search 

This is a problem of moderate difficulty and tests the candidate’s knowledge of strings and searching algorithms, the latter of which is regularly tested in developer interviews across all levels.

Common Non-Technical Problem-Solving Interview Questions 

Testing a candidate’s problem-solving skills goes beyond the IDE . Everyday situations can help illustrate competency, so here are a few questions that focus on past experiences and hypothetical situations to help interviewers gauge problem-solving skills.

1. Given the problem of selecting a new tool to invest in, where and how would you begin this task? 

Key Insight : This question offers insight into the candidate’s research skills. Ideally, they would begin by identifying the problem, interviewing stakeholders, gathering insights from the team, and researching what tools exist to best solve for the team’s challenges and goals. 

2. Have you ever recognized a potential problem and addressed it before it occurred? 

Key Insight: Prevention is often better than cure. The ability to recognize a problem before it occurs takes intuition and an understanding of business needs. 

3. A teammate on a time-sensitive project confesses that he’s made a mistake, and it’s putting your team at risk of missing key deadlines. How would you respond?

Key Insight: Sometimes, all the preparation in the world still won’t stop a mishap. Thinking on your feet and managing stress are skills that this question attempts to unearth. Like any other skill, they can be cultivated through practice.

4. Tell me about a time you used a unique problem-solving approach. 

Key Insight: Creativity can manifest in many ways, including original or novel ways to tackle a problem. Methods like the 10X approach and reverse brainstorming are a couple of unique approaches to problem solving. 

5. Have you ever broken rules for the “greater good?” If yes, can you walk me through the situation?

Key Insight: “Ask for forgiveness, not for permission.” It’s unconventional, but in some situations, it may be the mindset needed to drive a solution to a problem.

6. Tell me about a weakness you overcame at work, and the approach you took. 

Key Insight: According to Compass Partnership , “self-awareness allows us to understand how and why we respond in certain situations, giving us the opportunity to take charge of these responses.” It’s easy to get overwhelmed when faced with a problem. Candidates showing high levels of self-awareness are positioned to handle it well.

7. Have you ever owned up to a mistake at work? Can you tell me about it?

Key Insight: Everybody makes mistakes. But owning up to them can be tough, especially at a workplace. Not only does it take courage, but it also requires honesty and a willingness to improve, all signs of 1) a reliable employee and 2) an effective problem solver.

8. How would you approach working with an upset customer?

Key Insight: With the rise of empathy-driven development and more companies choosing to bridge the gap between users and engineers, today’s tech teams speak directly with customers more frequently than ever before. This question brings to light the candidate’s interpersonal skills in a client-facing environment.

9. Have you ever had to solve a problem on your own, but needed to ask for additional help? How did you go about it? 

Key Insight: Knowing when you need assistance to complete a task or address a situation is an important quality to have while problem solving. This questions helps the interviewer get a sense of the candidate’s ability to navigate those waters. 

10. Let’s say you disagree with your colleague on how to move forward with a project. How would you go about resolving the disagreement?

Key Insight: Conflict resolution is an extremely handy skill for any employee to have; an ideal answer to this question might contain a brief explanation of the conflict or situation, the role played by the candidate and the steps taken by them to arrive at a positive resolution or outcome. 

Strategies for Answering Problem-Solving Questions

If you’re a job seeker, chances are you’ll encounter this style of question in your various interview experiences. While problem-solving interview questions may appear simple, they can be easy to fumble — leaving the interviewer without a clear solution or outcome. 

It’s important to approach such questions in a structured manner. Here are a few tried-and-true methods to employ in your next problem-solving interview.

1. Shine in Interviews With the STAR Method

S ituation, T ask, A ction, and R esult is a great method that can be employed to answer a problem-solving or behavioral interview question. Here’s a breakdown of these steps:

  • Situation : A good way to address almost any interview question is to lay out and define the situation and circumstances. 
  • Task : Define the problem or goal that needs to be addressed. Coding questions are often multifaceted, so this step is particularly important when answering technical problem-solving questions.
  • Action : How did you go about solving the problem? Try to be as specific as possible, and state your plan in steps if you can.
  • Result : Wrap it up by stating the outcome achieved. 

2. Rise above difficult questions using the SOAR method

A very similar approach to the STAR method, SOAR stands for S ituation, O bstacle, A ction, and R esults .

  • Situation: Explain the state of affairs. It’s important to steer clear of stating any personal opinions in this step; focus on the facts.
  • Obstacle: State the challenge or problem you faced.
  • Action: Detail carefully how you went about overcoming this obstacle.
  • Result: What was the end result? Apart from overcoming the obstacle, did you achieve anything else? What did you learn in the process? 

3. Do It the PREP Way

Traditionally used as a method to make effective presentations, the P oint, R eason, E xample, P oint method can also be used to answer problem-solving interview questions.  

  • Point : State the solution in plain terms. 
  • Reasons: Follow up the solution by detailing your case — and include any data or insights that support your solution. 
  • Example: In addition to objective data and insights, drive your answer home by contextualizing the solution in a real-world example.
  • Point : Reiterate the solution to make it come full circle.

How to Customize Problem-Solving Interview Questions 

Generic problem-solving interview questions go a long way in gauging a candidate’s skill level, but recruiters can go one step further by customizing these problem-solving questions according to their company’s service, product, vision, or culture. 

Here are some tips to do so:

  • Break down the job’s responsibilities into smaller tasks. Job descriptions may contain ambiguous responsibilities like “manage team projects effectively.” To formulate an effective problem-solving question, envision what this task might look like in a real-world context and develop a question around it.  
  • Tailor questions to the role at hand. Apart from making for an effective problem-solving question, it gives the candidate the impression you’re an informed technical recruiter. For example, an engineer will likely have attended many scrums. So, a good question to ask is: “Suppose you notice your scrums are turning unproductive. How would you go about addressing this?” 
  • Consider the tools and technologies the candidate will use on the job. For example, if Jira is the primary project management tool, a good problem-solving interview question might be: “Can you tell me about a time you simplified a complex workflow — and the tools you used to do so?”
  • If you don’t know where to start, your company’s core values can often provide direction. If one of the core values is “ownership,” for example, consider asking a question like: “Can you walk us through a project you owned from start to finish?” 
  • Sometimes, developing custom content can be difficult even with all these tips considered. Our platform has a vast selection of problem-solving examples that are designed to help recruiters ask the right questions to help nail their next technical interview.

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Problem solving interview questions are an essential part of the hiring process. They help to assess a candidate's ability to think critically and solve complex problems. Every hiring manager should use the top 10 problem solving interview questions to get a better understanding of the candidate's skills and abilities.

The top 10 problem solving interview questions are:

1. Describe a time when you had to solve a difficult problem.

2. How do you approach a problem when you don't know the solution?

3. What strategies do you use to stay organized when solving a problem?

4. How do you handle a situation when you don't have enough information to solve a problem?

5. What techniques do you use to break down a complex problem into smaller, more manageable parts?

6. How do you handle a situation when you are presented with multiple solutions to a problem?

7. How do you handle a situation when you are presented with conflicting solutions to a problem?

8. How do you handle a situation when you are presented with a problem that has no obvious solution?

9. How do you handle a situation when you are presented with a problem that has multiple solutions?

10. How do you handle a situation when you are presented with a problem that has multiple stakeholders?

Problem solving interview questions are important because they help to assess a candidate's ability to think critically and solve complex problems. They also help to identify a candidate's problem-solving skills, such as their ability to break down a complex problem into smaller, more manageable parts, and their ability to identify and evaluate multiple solutions to a problem.

When conducting a problem solving interview, it is important to look for a candidate's ability to think critically and solve complex problems. It is also important to look for a candidate's ability to break down a complex problem into smaller, more manageable parts, and their ability to identify and evaluate multiple solutions to a problem.

When conducting a problem solving interview, there are some things that you should not say. You should not ask questions that are too general or too specific. You should also avoid asking questions that are too easy or too difficult. Additionally, you should avoid asking questions that are too personal or too intrusive.

The ideal problem solving interview should be structured and organized. It should begin with an introduction of the candidate and the position they are applying for. The interviewer should then ask the candidate questions that are relevant to the position and the candidate's skills and abilities. The interviewer should also provide the candidate with enough time to answer the questions and provide examples of their problem-solving skills.

Finally, the interviewer should provide the candidate with feedback on their answers and ask follow-up questions to gain a better understanding of the candidate's problem-solving skills. The interviewer should also provide the candidate with an opportunity to ask questions and provide additional information about their skills and abilities.

In conclusion, problem solving interview questions are an essential part of the hiring process. They help to assess a candidate's ability to think critically and solve complex problems. Every hiring manager should use the top 10 problem solving interview questions to get a better understanding of the candidate's skills and abilities. When conducting a problem solving interview, it is important to look for a candidate's ability to think critically and solve complex problems. Additionally, the ideal problem solving interview should be structured and organized, and the interviewer should provide the candidate with feedback on their answers and ask follow-up questions.

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Problem Management Interview Questions and Answers

Today we will be sharing the most asked Problem Management Interview Questions which can help the hiring managers as well as the candidates to have a good discussion of ITIL knowledge. Problem management’s main objective is to prevent incidents from happening and also minimize the count of incidents that can be prevented.

problem management interview questions

Table of Contents

Problem Management Interview Questions

What is a problem.

As per ITIL, a problem is defined as the underlying cause of one or more incidents. The problem requires investigation to find the causes and develop a long-term resolution, while creating a problem record we don’t know the underlying cause of it.

What is problem management?

It is the core component of ITSM frameworks, problem management to maintain the lifecycle of the problems and identify the cause of the incident on an IT service. The main objective is to eliminate the recurring incidents, minimize the impact of incidents, prevent problems and incidents from happening.

What are the different types of Problem Management?

There are two types of problem management.

  • Reactive Problem Management.
  • Proactive Problem Management.

What is reactive problem management?

The reactive problem management process is started once the issue is identified and the root cause was not identified and resolved in the incident management process. It is to analyze and deploy the long-term resolution for the issue. Example – Problem management will pick up one or more similar incidents and club them together to analyze which is the root cause is not identified in the incident lifecycle and prevent the recurring incidents.

ServiceNow Interview Questions

What is proactive problem management?

A proactive problem management process is in which ongoing activities are analyzed to prevent incidents from happening. Example – Problem management will analyze the existing logs, periodic audits, incident records and try to find a pattern or trend which is responsible for underlying issues.

Describe problem management process flow?

Problem Management Process Flow

What’s the difference between an incident and a problem?

An incident is a single unplanned outage event that causes a disruption in an IT service. Incident management is focused on the restoration of service.

Problem is unknown cause by one or more potential incidents. The problem is focused on the underlying cause of an incident.

Incident Management Interview Questions

Can the priority of the problem be different from its incident?

Yes, priority can be different from its incident as there can be multiple incidents that occurred and which have caused a problem. So it depends on the impact of service failure and how critical it is to solve this problem to prevent recurring incidents.

What is Problem Categorization?

It is a step to identify which domain the problem is affecting, software, hardware, or security.

What is Problem Prioritization?

It is a step to measure whether it is a major problem that has a higher impact on the organization’s business.

What is the impact?

The impact measures the degree of service failure in simple words how many people are affected due to a problem or incident. For example – there can be a possibility mail server is not working for one user, so it will have a lower impact, whereas one department mail server is down will have a higher impact.

What is the urgency?

Urgency is the measure of how much important the service is to business. Example – There are critical services that can affect the delivery chain which will affect the profit and have a higher business loss.

What is an Error?

Any flaw which causes failure of one or more services or any other configuration item.

What is a known error?

A problem is identified and the root cause is documented with a workaround.

What is the root cause?

It is an original or underlying caused a service failure and then reported as an Incident or resulted in a problem.

What is Error Control?

Error control is responsible to manage known errors and responsible for removing/ resolving the known errors. Error control covers development, testing, deployment to live environment. The error control process is generally fed by two sources one is from real-time defects which are added in the know error database and the other is from pre-release known errors which are registered during developed or change activity.

What is CI?

CI is a component that needs to be managed to ensure the successful delivery of an IT service.

Give some examples of configuration items?

Services – Email, Printing.

Hardware – Server, Printer, Routers.

Software – Database, Applications, VM.

Devices – Laptop, Mouse, Monitor, Desktop.

What are the roles in Problem Management?

Problem Coordinator

Problem Analyst

Problem Manager

Problem Review Board

Process Owner

Service Owner

Technical Lead

Business Stakeholders

How are Problems related to Changes?

If a problem can be corrected there is a need for RFC (Request for a change) to move the solution between environment and audit it. Any change in the service or CI must go through the change process. Some of the corrections can be resolved without any change for example restarting or reset the device.

What is the value of problem management to the business?

The main objective of problem management is to prevent the recurrence of the incident and minimize the impact on the business. The value of problem management to businesses are

  • Increased service productivity
  • Increased service availability
  • Improved service quality
  • Improved customer satisfaction
  • Reduced costs
  • Reduced number of recurring incidents
  • Decreased problem resolution time
  • Empower team to find and learn underlying causes
  • Promote continuous improvement

What are the KPI’s of Problem Management?

Measurement is an important aspect of any process, key performance indicators (KPI) are important to determine the effectiveness of a process. Problem management should have these KPI’s

  • Problem reported by (person, group, organizational unit).
  • Problem category (software, hardware).
  • Root cause analysis report.
  • Problem backlog.
  • Problem exceeding the SLA.
  • The average cost to manage a problem.
  • Problem resolved in SLA.
  • High priority problems.
  • Average time to close a problem.
  • The number of incidents resolved by a problem.

ITIL Certifications

What are the benefits of IT problem management?

IT Problem management best practices?

Problem Solving Techniques Interview Questions

What is 5 Why Analysis?

what is the Cynefin framework?

What is Pareto analysis?

What is Kepner Tregoe Analysis?

What is Fish Bone Analysis?

Incident Problem Management Interview Questions

Can we raise a problem record without an incident?

Is it necessary for a problem manager to join a post-incident review?

How does proper ci classification in incidents help problem management?

What criteria do you consider before raising a problem record for an incident?

What do you do if the incident reoccurs when a related problem record was closed?

Change Problem Management Interview Questions

How change management is related to problem management?

When RFC is required in the problem management lifecycle?

Can a problem fix result in an emergency change?

Does all problem resolution is implemented through change?

Please let us know if any problem management interview questions you like to ask other candidates or they have been asked to you which may help other job seekers.

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‘A nightmare’: Special counsel’s assessment of Biden’s mental fitness triggers Democratic panic

WASHINGTON — President Joe Biden sidestepped any criminal charges as the investigation into his handling of classified documents concluded, but the political blowback from the special counsel’s report Thursday could prove even more devastating, reinforcing impressions that he is too old and impaired to hold the highest office.

Special counsel Robert Hur’s portrait of a man who couldn’t remember when he served as Barack Obama’s vice president, or the year when his beloved son Beau died, dealt a blow to Biden’s argument that he is still sharp and fit enough to serve another four-year term.

In deciding not to charge Biden with any crimes, the special counsel wrote that in a potential trial, “Mr. Biden would likely present himself to a jury, as he did during our interview with him, as a sympathetic, well-meaning, elderly man with a poor memory.”

It was tough enough for Biden to reassure voters about his health before Hur’s report hit like a thunderclap Thursday afternoon, prompting members of his own party to question whether he could remain the nominee in November.

“It’s a nightmare,” said a Democratic House member who asked to speak anonymously to provide a frank assessment, adding that “it weakens President Biden electorally, and Donald Trump would be a disaster and an authoritarian.”

“For Democrats, we’re in a grim situation.”

Biden wasted little time before attempting to minimize the fallout. He held an unexpected exchange with reporters in the White House on Thursday night, in which he disputed Hur's assessment of his mental acuity.

Biden grew emotional when invoking the part of the report addressing the date of his son's death.

"How in the hell dare you raise that?" Biden said. "Frankly, when I was asked the question I thought to myself, 'It wasn't any of their damn business.' "

‘Beyond devastating’

Polling has long shown that age looms as Biden’s greatest liability in his expected rematch with Trump. A January poll by NBC News found that 76% of voters have major or moderate concerns about Biden’s mental and physical health.

“It’s been a problem since way before this ever happened,” said a longtime Democratic operative who noted that when focus groups are asked to apply one word to Biden, it is often “old.”

Just this week, Biden twice referred to conversations he’s had as president with foreign leaders who’ve long since died. In his remarks Thursday night defending his competency, while talking about the war in Gaza, he referred to Egyptian President Abdel Fattah el-Sissi as being the head of Mexico. White House press aides have downplayed such lapses as the sort of mistake anyone in public life can make.

The Hur report strips away the defenses that Biden’s press operation has used to protect him and raises fresh doubts about whether Biden is up to the rigors of the presidency, Democratic strategists said in interviews.

“This is beyond devastating,” said another Democratic operative, speaking on condition of anonymity to talk candidly about Biden’s shortcomings. “It confirms every doubt and concern that voters have. If the only reason they didn’t charge him is because he’s too old to be charged, then how can he be president of the United States?”

Asked if Hur’s report changes the calculus for Democrats who expect Biden to be the party’s nominee, this person said: “How the f--- does it not?”

Another Biden ally called it “the worst day of his presidency.”

“I think he needs to show us this is a demonstrably false characterization of him and that he has what it takes to win and govern.”

Biden has overwhelmingly won the first primary contests — notching victories in New Hampshire, South Carolina and Nevada. It would be virtually impossible for anyone else to challenge him at this point; the deadline has passed in more than 30 states to get on primary ballots.

Some of the president’s allies were quick to defend him. They pointed to the timing of the interview with the special counsel — days after Hamas’ attack on Israel, which had captured much of the president’s focus. Others said that in their own dealings with Biden, he shows no sign of infirmity.

“He did so well in this discussion with members,” Rep. Susan Wild, D-Pa., told NBC News after seeing the president on Thursday. “He’s very sharp, no memory issues, and his only stumbling is when he trips over words consistent with his lifelong speech impediment.”

‘Prejudicial language’

Though Biden was fortunate to escape indictment, the special counsel report may give Trump additional fodder as he fights charges for allegedly mishandling classified records at his Mar-a-Lago social club. Republicans are already accusing Biden of benefiting from a double standard . Trump will likely brandish the Hur report as proof that Biden has “weaponized” the Justice Department for political advantage.

What’s more, Democrats will now be hard-pressed to capitalize on Trump’s indictment over retaining classified records. Before Hur’s report came out, Democrats argued that the two cases were very different. Whereas Trump failed to turn over classified records even after he was asked to do so, Biden willingly cooperated with authorities and relinquished all the material he had, Biden allies had argued.

“The public understands the essential difference between presidents or vice presidents like Joe Biden who occasionally behaved in sloppy ways with respect to where they were taking documents, and a president like Trump, who deliberately makes off with hundreds of classified government documents and then hides them and refuses to return them,” Rep. Jamie Raskin, D-Md., said on Wednesday, before the report was released. (Trump has denied any wrongdoing.)

Now, the distinctions may be harder for Biden allies to draw, given that Hur wrote that there was evidence Biden “willfully retained and disclosed classified material after his vice presidency when he was a private citizen.”

The report mentions an instance in February 2017, when he was no longer vice president, when Biden read notes containing classified information “nearly verbatim” to a ghostwriter helping him with his book, “Promise Me, Dad.”

Storage of sensitive government secrets was haphazard. The report describes certain classified records involving the war in Afghanistan in Biden’s Delaware garage inside a “badly damaged box surrounded by household detritus.”

Before the report was released, Biden aides had been bracing for a finding that he had simply been careless in his treatment of classified records, a person familiar with the White House’s thinking said.

The political fallout from the report, though, is likely to be “worse,” this person said. What will stick in people’s minds is what Hur said about Biden’s memory, the person added.

Biden’s lawyers disputed the report’s description of Biden’s forgetfulness.

“We do not believe that the report’s treatment of President Biden’s memory is accurate or appropriate,” two of his lawyers wrote in a letter to Hur. “The report uses highly prejudicial language to describe a commonplace occurrence among witnesses: a lack of recall of years-old events.”

In the hours after the report was released, people close to the Biden campaign rolled out a different rebuttal. Jim Messina, who ran Obama’s 2012 re-election campaign, wrote on X, the site formerly known as Twitter, that Hur is a Republican who “knew exactly how his swipes could hurt Biden politically.”

That’s a familiar argument. Trump has also claimed that law enforcement is trying to sway the election, meaning both sides are now claiming victimization at the hands of partisan prosecutors.

“Hur knew exactly what he was doing here,” Stephanie Cutter, a veteran Democratic operative, wrote on X. “To provide political cover for himself for not prosecuting, he gratuitously leveled a personal (not legal) charge against the president that he absolutely knows is a gift to Trump. And, guess what we are all talking about?”

problem solving and time management interview questions

Peter Nicholas is a senior national political reporter for NBC News.

COMMENTS

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    Jamie Birt Updated November 30, 2023 Time management is an important aspect of any professional role, regardless of the industry in which you work. The ability to manage your time impacts your productivity and reflects how well you can manage your resources.

  2. Top 20 Problem Solving Interview Questions (Example Answers Included)

    The word "process.". In the end, problem-solving is an activity. It's your ability to take appropriate steps to find answers, determine how to proceed, or otherwise overcome the challenge. Being great at it usually means having a range of helpful problem-solving skills and traits. Research, diligence, patience, attention-to-detail ...

  3. Top 10 Time Management Interview Questions (Example Answers Included)

    Mike Simpson In many workplaces and a wide variety of roles, having time management skills are essential. Since that's the case, hiring managers frequently ask time management interview questions to find candidates that excel in that area.

  4. 8 Common Problem-Solving Interview Questions and Answers

    How do you respond? Describe a time when you had to solve a problem, but didn't have all the necessary information about it beforehand. What did you do? 1. When you are faced with a problem, what do you do? Tip: Employers typically ask this question to understand what your problem-solving process looks like.

  5. 50 Time Management Interview Questions (With Example Answers)

    1. How do you prioritize your tasks and manage your time effectively? 2. Can you describe a time when you had to juggle multiple projects with tight deadlines? How did you handle it? 3. How do you handle interruptions or unexpected changes in your schedule? 4.

  6. 10 Proven Problem-solving Interview Questions [+Answers]

    1. Describe a time when you had to solve a problem without managerial input. How did you handle it, and what was the result? This question assesses candidates' ability to take initiative and solve problems independently. Look for their problem-solving approach, the actions they took, and the outcome of their efforts. Sample answer:

  7. How to Answer Interview Questions About Time Management

    You may get some of these questions about time management during an interview: How do you prioritize at work? If you were assigned a big project, how would you make sure you completed it on time? What do you do when you have a lot of high priority tasks all due around the same week? What do you do when you feel overwhelmed?

  8. Common Time Management Interview Questions

    This question gives you the opportunity to show how you keep your to-do list organized and what processes you use to tackle important tasks. In your answer, explain that you always prioritize the most important tasks first. Explain what strategies you use to determine how important a project is. Answer: At the beginning of each week, I sit down ...

  9. Time Management & Prioritization Interview Questions & Answers

    A commonly asked interview question about time management and prioritization is, ' how do you manage your time? '. As you can see, this a very general question. However, it's also a great opportunity to demonstrate that you possess strong time management skills and that you have used these skills to your advantage in the past.

  10. 5 Time Management Interview Questions (With Examples)

    1. How do you prioritise competing tasks? To answer this question well, explain how you determine which tasks on your to-do list are the most important. Think about things like over-arching organisational priorities and client relationship management. Talk about how you consider these when working through your specific tasks.

  11. 8 Time Management Interview Questions With Example Answers

    1. Sometimes we may ask you to complete several tasks. How do you prioritise workload? Interviewers may ask this question to see how you manage time when you're asked to multitask. It also assesses your decision-making and prioritising skills.

  12. Time Management Interview Questions and Answers

    Can you describe a situation in which you were late to complete a task, or you missed a deadline? This is often a difficult question to answer in an interview because it asks the candidate to talk about failure, which is what most people try to avoid. The interviewer is not only looking at how you failed but, more importantly, about why you failed.

  13. Top 20 Problem Solving Interview Questions & Answers

    8. Detail how you've handled a scenario where team members disagreed on the solution to a problem. Navigating team disagreements can reflect deeper dynamics such as power struggles, communication breakdowns, or diverse perspectives. This question helps understand how a candidate resolves conflicts and builds consensus.

  14. 10 Problem-Solving Interview Questions [Updated 2023]

    2:48 Whether you are preparing to interview a candidate or applying for a job, review our list of top Problem-Solving interview questions and answers. What do you think are the ideal qualities for strong problem-solving skills? See answer Describe an unexpected problem you had to solve on the job. See answer

  15. The Problem-Solving Interview: 16 Questions for Better Hires

    Why it works: Time management skills are crucial in technical roles. A candidate who's not only able to deliver the coding and programming goods but can also manage a tight schedule and full plate of internal and external client requests is a true unicorn. ... While problem-solving interview questions' answers can help best-fit candidates ...

  16. 10 Interview Questions You'll Get for Management Roles

    Once you've collected a handful of tales, you'll be able to easily modify them to answer different interview questions in a way that demonstrates your management and leadership chops. Remember that management across most functions and roles largely involves prioritizing and delegating, time management, problem-solving, and organization. Be ...

  17. 8 Problem-Solving Interview Questions You Should Ask

    Hiring managers use problem-solving questions in the job interview to evaluate critical skills and competencies such as analytical thinking, decision-making, adaptability, creativity, collaboration, and communication. A predictor of future job performance is past performance. By understanding how they have dealt with problems in the past, you ...

  18. Time Management Interview Questions with Answers

    Good time management skills include prioritizing, delegating, multitasking, problem-solving, scheduling efficiently, thinking strategically, handling multiple projects, and more. Below are some of the interviewers' most common questions to determine how skilled they are at these tasks, the reasons they want to know, and how to answer time ...

  19. Top 10 Time Management Position Interview Questions and Answers

    Discover the top 10 interview questions for a time management position, learn the rationale behind each question, and get tips on formulating effective responses. ... Proficiency in time management software, Ability to work under pressure, Problem-solving skills: Industry: Business Services, Education, Healthcare, IT, Consulting: Experience ...

  20. 30 Problem Manager Interview Questions and Answers

    Careers 30 Problem Manager Interview Questions and Answers Common Problem Manager interview questions, how to answer them, and example answers from a certified career coach. InterviewPrep Career Coach Published May 12, 2023

  21. 10 Problem-Solving Interview Questions (With Example Answers)

    Learn what problem-solving questions are and review 10 commonly asked problem-solving interview questions and example answers to impress hiring managers. ... Describe a time when you had to solve a problem without all the necessary information. ... I suggested we implement a project management system, which increased productivity by 15%.' ...

  22. 15 Common Problem-Solving Interview Questions

    Here are a few examples of technical problem-solving questions: 1. Mini-Max Sum. This well-known challenge, which asks the interviewee to find the maximum and minimum sum among an array of given numbers, is based on a basic but important programming concept called sorting, as well as integer overflow.

  23. Top 10 Problem Solving Interview Questions

    They help to assess a candidate's ability to think critically and solve complex problems. Every hiring manager should use the top 10 problem solving interview questions to get a better understanding of the candidate's skills and abilities. The top 10 problem solving interview questions are: 1. Describe a time when you had to solve a difficult ...

  24. Top 50+ Problem Management Interview Questions and Answers

    Table of Contents Problem Management Interview Questions What is a problem? What is problem management? What are the different types of Problem Management? What is reactive problem management? What is proactive problem management? Describe problem management process flow? What's the difference between an incident and a problem?

  25. 'A nightmare': Special counsel's assessment of Biden's mental fitness

    In deciding not to charge Biden with any crimes, the special counsel wrote that in a potential trial, "Mr. Biden would likely present himself to a jury, as he did during our interview with him ...