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Help Desk Support Resume: Examples and Best Practices

how to write a resume for a help desk job

A well-crafted Help Desk Support Resume is critical for job seekers who want to land a Help Desk Support job. A Help Desk Support Resume serves as an introduction to the job candidate and provides a snapshot of their experience and qualifications.

A Help Desk Support Resume that is poorly written or lacks information can immediately disqualify a candidate from consideration. Conversely, a well-written and tailored Help Desk Support Resume can set a candidate apart from the competition and increase their chances of getting an interview.

Key Elements of a Help Desk Support Resume

When it comes to creating a help desk support resume, there are some key elements that every candidate should include. These elements will not only showcase your relevant experience and qualifications, but will also make it easier for potential employers to contact you for an interview. In this section, we will discuss the five key elements that should be included in every help desk support resume.

A. Contact Information

The first element of your help desk support resume should be your contact information. Make sure to include your full name, phone number, email address, and physical address. You can also include links to your LinkedIn profile or other professional online profiles. This information should be placed at the top of your resume so that potential employers can easily find it.

B. Summary Statement/Objective Statement

The second element of your help desk support resume should be a brief summary or objective statement. This statement should be one or two sentences that summarize your skills and experience. Make sure to tailor this statement to the job you are applying for. If you are unsure what to include, review the job description and company website for guidance.

C. Relevant Skills and Qualifications

The third element of your help desk support resume should be a list of your relevant skills and qualifications. Make sure to include any software, hardware, or systems that you are proficient in. You should also include any certifications or relevant training that you have completed. This section should be tailored to the job you are applying for so that potential employers can easily see how your skills match their needs.

D. Work Experience

The fourth element of your help desk support resume should be a detailed list of your work experience. Make sure to include the dates of employment, job titles, and key responsibilities. You should also include any accomplishments or positive feedback that you received while on the job. This section should be in reverse chronological order so that potential employers can see your most recent experience first.

E. Education and Certifications

The final element of your help desk support resume should be your education and certifications. Make sure to include the name of the institution, degree or certification earned, and the graduation date. You can also include any relevant coursework or projects. This section should be placed after your work experience section.

A strong help desk support resume should include all of these key elements. By tailoring your resume to the job you are applying for and highlighting your relevant experience and qualifications, you will increase your chances of getting an interview and landing the job.

Best Practices for Writing a Help Desk Support Resume

As a help desk support professional, it’s essential to create a resume that not only highlights your skills and experience but also demonstrates that you’re an excellent candidate for the job. Here are some best practices to follow when writing your help desk support resume:

A. Tailor Your Resume to the Job

Tailor your resume to the specific help desk support position you’re applying to. Read the job posting carefully and ensure that your resume highlights your relevant experience, skills, and education. Include any certifications or credentials that are required for the job.

B. Use Keywords and Phrases from the Job Posting

Use keywords and phrases from the job posting throughout your resume. This will help you stand out from other applicants and show the hiring manager that you have a deep understanding of the position requirements. Make sure to use specific technical terms and industry jargon that are relevant to the job.

C. Highlight Your Achievements and Responsibilities

Highlight your achievements and responsibilities in your previous roles. Be specific about your accomplishments and quantify them whenever possible. For example, if you reduced call wait times, include the percentage by which you reduced them.

D. Keep it Brief and to the Point

Keep your resume brief, concise, and to the point. Help desk support managers are usually very busy and don’t have time to read lengthy resumes. Try to limit your resume to one or two pages, using bullet points to summarize your experience and skills.

E. Use Action Verbs and Quantify Your Achievements

Use action verbs and quantify your achievements throughout your resume. This will help you convey a sense of action and accomplishment in your previous roles. For example, instead of saying “Answered customer calls,” say “Resolved customer issues by answering 50+ calls per day with a 95% customer satisfaction rating.”

Follow these best practices when writing your help desk support resume and stand out from the rest of the applicants. Remember, your resume is your first chance to make an impression, so make it count!

Examples of Help Desk Support Resumes

Sample help desk support resume #1.

Name: John Doe

Summary: 5+ years of experience in providing technical support and troubleshooting to end-users.

  • Experience with Windows and Mac OS
  • Knowledgeable in Microsoft Office Suite and Google Suite
  • Excellent communication and customer service skills
  • Knowledge in network administration
  • Experience in remote desktop support
  • Adept in ticketing systems and knowledge bases

Experience:

  • Technical Support Specialist, XYZ Company (2 years)
  • Provided level 1 and 2 support to end-users for software, hardware and network issues
  • Configured and installed software, hardware, network and peripheral devices for new users
  • Maintained accurate records of service requests and resolutions through a ticketing system
  • Help Desk Analyst, ABC Company (3 years)
  • Resolved technical issues via phone, email or remote access
  • Collaborated with team members to investigate and troubleshoot complex issues
  • Provided first-class customer service to end-users

Bachelor of Science in Computer Science, XYZ University Relevant coursework: Networking fundamentals, Operating Systems, Database Management

Sample Help Desk Support Resume #2

Name: Jane Smith

Summary: 8 years of experience in technical support and problem-solving with a reputation for excellent interpersonal skills.

  • Proficient in Mac and Windows environments
  • Adept in Citrix, Active Directory and Exchange
  • Skilled in remote support
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Proven ability to work effectively both independently and in a team environment

1. Technical Support Engineer, DEF Company (5 years)

  • Resolved technical support requests for software, hardware, network, and server issues
  • Provided new employee onboarding training and support
  • Monitored backups and ensured all servers were up-to-date with software patches

2. Help Desk Manager, GHI Company (3 years)

  • Managed a team of four help desk analysts
  • Provided remote and on-site support to internal and external customers
  • Maintained ticket tracking system and provided monthly reports to management

Sample Help Desk Support Resume #3

Name: Mike Johnson

Summary: Help desk support specialist with over 7 years of experience providing top-notch technical support and customer service to end-users.

  • Proficient in Windows and Mac OS
  • Strong knowledge of Microsoft Office and other software applications
  • Experience with network management and remote desktop support
  • Excellent communication and interpersonal skills
  • Ability to prioritize and work well under pressure

1. Help Desk Support Specialist, XYZ Corporation (4 years)

  • Provided technical support and troubleshooting for software and hardware issues
  • Assisted end-users with account setup, password resets, and system configurations
  • Utilized remote desktop tools to resolve issues efficiently
  • Documented support requests and solutions in the ticketing system
  • Collaborated with cross-functional teams to resolve complex technical problems

2. Technical Support Analyst, ABC Company (3 years)

  • Responded to support tickets and provided timely resolutions to end-user problems
  • Installed, configured, and maintained software and hardware systems
  • Performed system upgrades and patches to ensure optimal performance
  • Assisted in training new team members on support processes and procedures
  • Collaborated with vendors and escalated issues as needed for prompt resolution

Tips for Crafting a Stand-Out Resume Summary

A. Importance of a Strong Resume Summary

The resume summary serves as the first impression on potential employers. It is a brief paragraph located at the top of the page that summarizes your skills, experiences, and accomplishments. A strong resume summary can set you apart from other candidates by highlighting your unique value proposition and attracting the attention of the hiring manager.

A well-crafted resume summary can also give a clear idea of your career goals, your experience, and what you can offer to the company. It’s an opportunity for you to showcase your strengths and highlight how your skills align with the job you are applying for.

B. Examples of Effective Resume Summaries

Customer-oriented Help Desk Support with 5 years of experience providing technical assistance and support to internal and external stakeholders. Proficient in troubleshooting hardware and software issues, managing IT assets and helping end-users with their technical needs. Certifications include CCNA and CompTIA A+.

IT Specialist with a strong background in Tier 1 and 2 support experience. Equipped with excellent communication skills to provide efficient solutions for hardware and software issues. Proficient in MS Office programs, Active Directory, and remote access applications.

Help Desk Technician with over 3 years of experience in providing technical support for internal and external customers. Expertise in proactive system monitoring, hardware and software installation, and server management. Certifications include MCSA and ITIL Foundation.

C. Tips for Writing an Effective Resume Summary

Keep it concise: Your resume summary should be no more than 3-4 sentences long. Focus on highlighting your most relevant skills and experiences.

Tailor it to the job: Read the job description carefully and adjust your summary to emphasize how your skills align with the job requirements.

Highlight your accomplishments: Use strong action verbs to describe your accomplishments and quantify them with specific numbers.

Showcase your skills: Highlight the skills that you bring to the table and how they can add value to the organization.

Use keywords: Incorporate keywords that are relevant to the job description and industry standards. This will help your resume get past the automated tracking systems and noticed by human recruiters.

A strong resume summary can make all the difference in your job search. By focusing on your skills and experiences, tailoring it to the job you are applying for, and using strong action verbs and keywords, you can craft a stand-out resume summary that highlights your unique value and enhances your chances of getting hired.

Common Mistakes to Avoid in Help Desk Support Resumes

When creating a Help Desk Support resume, it is important to avoid common mistakes that can harm your chances of landing an interview. Here are some things to watch out for:

A. Generic Resumes that Lack Details

Avoid creating a generic resume that lacks specific details about your experience and qualifications. Make sure to tailor your resume to the specific job you’re applying for by highlighting relevant skills and accomplishments.

B. Typos and Grammatical Errors

Nothing can destroy your chances of getting an interview faster than typos and grammatical errors. Make sure to proofread your resume carefully for mistakes in spelling, grammar, and punctuation.

C. Including Irrelevant Information

Avoid including information that isn’t relevant to the job you’re applying for. Information about your hobbies or personal interests, for example, may not be important to a potential employer unless they directly relate to the position.

D. Exaggerating Accomplishments and Skills

Exaggerating your accomplishments and skills can be tempting, but it is not a good way to impress potential employers. Stick to the facts and provide concrete examples of your achievements to demonstrate your value as a Help Desk Support professional. Keep your resume concise and avoid using too many words to describe your accomplishments and skills.

Help Desk Support Resume Template and Format

If you’re looking to pursue a career in Help Desk Support, it’s essential to have a well-formatted and professionally crafted resume that stands out from the crowd. The following sections will guide you through the steps required to create a winning Help Desk Support resume.

A. Proper Formatting of a Help Desk Support Resume

A well-structured Help Desk Support resume should be divided into different sections, including:

  • Contact Information
  • Objective Statement
  • Professional Summary
  • Certifications

Technical Skills

  • Professional Experience

These sections should be arranged chronologically, starting with the most recent and ending with the oldest. It’s essential to customize your resume to cater to the specific employer’s needs while highlighting your skills and experience.

B. Recommended Font, Margins, and Spacing

Choosing the right typeface and font size is crucial in making your resume legible and easy to read. It’s recommended to use a standard font, such as Arial, Times New Roman, or Calibri, with a font size between 10pt and 12pt.

When it comes to margins, it’s suggested to set them at 1 inch all around, allowing sufficient white space for readability. Additionally, proper spacing between paragraphs and sections is crucial. Using a single line break or double spacing, depending on your preference, can ensure the reader’s attention.

C. Resume Templates for Help Desk Support Professionals

Thankfully, several Help Desk Support resume templates can serve as a basis for crafting your own. These templates, easily customizable and tailored to your needs, can save you time and make your resume aesthetically pleasing.

While there’s no ‘one size fits all’ approach to resume templates, selecting one that caters to the required skillset, industry, and experience can help you land your dream job. When using a resume template, remember to adjust it to your individual work experience, education, and skillset.

Crafting a winning Help Desk Support resume requires effort, attention to detail, and customization to the specific employer’s needs. Utilizing these best practices of proper formatting, font, margins, and spacing, along with selecting an appropriate resume template, can help set you apart from the crowd and land you a job.

How to Showcase Soft Skills in a Help Desk Support Resume

When it comes to applying for a help desk support role, it’s important to acknowledge the value of soft skills. While technical ability is crucial to the position, possessing soft skills can make all the difference in providing exceptional customer service.

A. Importance of Soft Skills in a Help Desk Support Role

In a help desk support role, you will be the face of the company for many customers. It’s important to have exceptional soft skills to handle difficult customers, diffuse tensions, and offer effective solutions. Soft skills can also assist in creating a positive customer experience, which can lead to repeat business and positive reviews.

B. Examples of Relevant Soft Skills

Some of the essential soft skills you should possess as a help desk support professional include:

  • Communication: Clear and concise communication is key to resolving customer issues. Active listening and adapting your communication style to suit the customer’s needs and personality can also increase their satisfaction levels.
  • Empathy: Being able to identify with your customers’ concerns can help them feel heard and understood. This can result in a positive outcome, even in challenging situations.
  • Time Management: Effectively managing your time and workload can increase your efficiency and the number of customers you’re able to assist.
  • Problem-solving: As a help desk support professional, you will encounter a wide variety of issues. Being able to think critically and offer creative solutions is essential to succeeding in this role.

C. Tips for Highlighting Soft Skills in Your Resume

To showcase your soft skills effectively, consider the following tips:

Utilize the job description: Review the job description and ensure that you include any keywords or phrases that are mentioned. This can demonstrate that you possess these skills and are a strong match for the position.

Use specific examples: Rather than simply stating that you have excellent communication skills, provide examples of instances where you utilized these skills to solve a problem or create a positive customer experience.

Quantify your achievements: If possible, quantify the impact of your soft skills. For example, mention the percentage increase in customer satisfaction ratings following your implementation of a new time management technique.

Emphasize team collaboration: Collaborative skills can be particularly important in a support role. Highlight any instances where you worked with others to provide exceptional customer service.

Showcasing your soft skills as a help desk support professional can strengthen your application and increase your chances of landing your dream job. By utilizing these tips and highlighting your relevant skills, you can stand out as an excellent candidate for the role.

Qualifications and Certifications to Include in Your Help Desk Support Resume

As a help desk support professional, your resume should highlight your qualifications and certifications to demonstrate your expertise in the field. Here are some tips on what to include:

A. Relevant Qualifications for Help Desk Support Professionals

When listing your qualifications, focus on those that are relevant to the help desk support role. These may include:

  • Education: A degree in computer science or a related field can demonstrate your knowledge of IT concepts and technical skills.
  • Relevant experience: If you have prior experience in a help desk or customer service role, highlight the skills you developed that are relevant to the position. This may include strong communication skills, problem-solving abilities, and technical troubleshooting experience.
  • Other training or certifications: If you have completed any training programs or certifications that demonstrate your knowledge of IT software or hardware, be sure to include them.

B. IT Certifications for Help Desk Support Professionals

In addition to your relevant qualifications, you may also want to include any IT certifications that you have earned. Some of the most common certifications for help desk support professionals include:

  • CompTIA A+: This certification covers hardware and software technologies, making it relevant for help desk technicians.
  • ITIL: This certification demonstrates knowledge of IT service management, including service design and delivery, incident management, and problem management.
  • Microsoft Certified Solutions Expert (MCSE): This certification demonstrates expertise with Microsoft technologies, which are commonly used in help desk environments.

C. Tips for Highlighting Your Certifications and Qualifications

When listing your certifications and qualifications, make sure they are prominent and easy to read. To ensure that they stand out:

  • Include them in a separate section of your resume labeled “Certifications” or “Qualifications.”
  • Use bullet points to break up the information and make it easier to read.
  • Focus on those certifications and qualifications that are most relevant to the job you are applying for.
  • Use descriptive, action-oriented language. For example, instead of just listing a certification, describe the skills and knowledge you gained through the training program.

By highlighting your relevant qualifications and certifications in your resume, you can demonstrate to potential employers that you have the skills and expertise needed to succeed as a help desk support professional.

How to Optimize Your Help Desk Support Resume for Applicant Tracking Systems

A. how applicant tracking systems work.

Applicant Tracking Systems (ATS) are software systems that help recruiters and employers manage the recruitment process. These systems can quickly and easily filter through resumes to identify the most qualified candidates based on their skills, experience, and other key factors.

Essentially, the ATS acts as a gatekeeper, screening all of the resumes that come through and only allowing the most qualified applicants to move on to the next stage of the hiring process. It uses algorithms to scan resumes for keywords and phrases that match the job description, as well as other criteria such as work experience, education and certifications obtained.

Without proper optimization for ATS, a Help Desk Support resume may be overlooked despite its overall merit.

B. Best Practices for Optimizing for Applicant Tracking Systems

Here are some tips to help you optimize your Help Desk Support resume for ATS:

Use relevant keywords and phrases. When crafting your Help Desk Support resume, be sure to include key skills, experiences, and certifications that are relevant to the job description. This will help your resume to appear more prominently in an ATS scan.

Follow a clear, easy-to-read format. To make sure that the ATS can easily read your Help Desk Support resume, stick to a clear and easy-to-read format. Use bullet points and section headings to organize your information, and avoid using images or graphics.

Use job-specific titles when describing your experience. Use the exact titles of your previous positions, as listed in the job description. This will help the ATS to recognize your experience and qualifications.

Keep it professional. When designing your Help Desk Support resume, stick to a professional and simple format. Avoid using fancy fonts or graphics, and make sure that your contact information is prominent.

C. Common Mistakes to Avoid in Optimizing for Applicant Tracking Systems

Avoid the following mistakes when optimizing your Help Desk Support resume for ATS:

Using irrelevant keywords: Don’t over-stuff your Help Desk Support resume with irrelevant keywords in an effort to get past an ATS. Your resume should be genuine and relevant to ensure proper scoring.

Submitting an unformatted resume: Avoid submitting a resume with a poorly structured format that cannot be processed by ATS.

Using unconventional design elements: Do not use unconventional design elements such as photos, graphics, icons, or tables which can break formatting.

Failing to review your resume: It is crucial to review your resume before submission to avoid mistakes in formatting, spelling, and grammar as these may compromise your candidacy.

By following these best practices and avoiding common mistakes, you can optimize your Help Desk Support resume for ATS and increase your chances of getting noticed by the employers.

In addition to the relevant soft skills, Help Desk Support professionals are required to have technical knowledge and expertise to provide solutions and assistance to customers. In order to showcase your technical skills, it’s important to create a separate section in your resume highlighting your proficiency in various technical areas. Here are some examples:

Hardware Skills

Help Desk Support professionals must have a thorough understanding of the hardware components of a computer system. This includes knowledge of different types of hardware such as desktops, laptops, printers, and scanners. Additionally, professionals should have expertise in diagnosing hardware issues and providing recommendations for maintenance or replacement.

Software Skills

An important aspect of Help Desk Support is troubleshooting software-related problems. One must have knowledge about operating systems like Windows, Linux, and Mac OS. Additionally, proficiency in software applications such as Microsoft Office and Adobe Suite is a must.

Network and Security Skills

With the increasing usage of cloud technologies and remote work, network and security skills are becoming more and more important. Familiarity with network topology, protocols, and administration is necessary for providing assistance for connecting, configuring, and troubleshooting network and server issues. Knowledge about firewalls, anti-malware software, and data-security measures are also key to addressing the security concerns of customers.

Remote Support Tools

Help Desk Support professionals must be familiar with remote support tools such as Remote Desktop Protocol (RDP), Virtual Private Networks (VPNs), and TeamViewer. These tools enable professionals to provide remote assistance and securely diagnose and troubleshoot customer problems from a distance.

Mobile Devices and Applications

With the shifting trend towards mobile devices, Help Desk Support professionals must also have expertise in providing assistance for mobile devices and applications. Knowledge about smartphone operating systems such as iOS and Android, and proficiency in mobile applications such as email and messaging apps, is a must.

Highlighting your technical skills is an essential aspect of creating an effective Help Desk Support resume. These skills set you apart from other candidates and demonstrate to the employer that you have the required knowledge to troubleshoot and solve customer issues.

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how to write a resume for a help desk job

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3 Help Desk Resume Examples - Here's What Works In 2024

As a help desk specialist, you keep the company up and running by providing technical support. your role is to help both end-users and employees troubleshoot their issues with software or hardware. that is why help-desk professions are so important in any organization. do you want to take your resume to the next level check out this guide. we’ll help you create your own help desk resume with three customizable templates and insightful tips. let’s get started..

Hiring Manager for Help Desk Roles

A help desk is an IT system and the main point of contact between a company and its users. It provides support for both its personnel and customers. Additionally, these systems include self-service resources such as articles and a community channel. They have a contact channel where users can request a help desk analyst to help them solve their issues with products. Employees can also talk to technicians if they need help with setup or networking issues. 

Help desk technicians must be proficient at troubleshooting and networking. These are two main things you should mention in your resume. You should also have excellent communication skills and logical thinking to resolve issues efficiently. 

According to the Bureau of Labor Statistics (BLS), the majority of entry-level computer support specialists have an associate degree in a computer science -related field. However, some employers will hire candidates with only a high-school diploma and relevant IT experience. You can also include relevant certifications in your resume to stand out. 

Most help desks work with support tickets to keep track of the volume of requests and prioritize those with higher urgency. As a help desk specialist, you can work on multiple bulks of tickets with a prioritization approach.

In this guide, we’ll discuss some of the different help desk roles and give you tips on how to optimize your resume. Take a look below to get more insights about each career.

Help Desk Resume Templates

Jump to a template:

  • Help Desk Analyst
  • Help Desk Technician
  • IT Help Desk (Entry Level)

Jump to a resource:

  • Keywords for Help Desk Resumes
  • Action Verbs to Use
  • Writing a Resume Summary
  • Related Administrative Resumes
  • Similar Careers to a Help Desk
  • Help Desk CV Examples

Template 1 of 3: Help Desk Analyst Resume Example

Help desk analysts assist customers and employees with technical support via email or phone calls. They have a customer service role as well as an IT technician. That’s why it is vital to demonstrate outstanding interpersonal skills in your resume. Sometimes you will be talking to people who don’t have a technical background, so you must be patient and explicative.

A help desk analyst that highlights relevant skills

We're just getting the template ready for you, just a second left.

Tips to help you write your Help Desk Analyst resume in 2024

   demonstrate your knowledge of help desk software..

Most help desk analysts work with specialized software like Jira to optimize operations. This type of software helps technicians with ticket prioritization and automation. Therefore, it is crucial to mention in your resume that you are familiar with these systems.

Demonstrate your knowledge of help desk software. - Help Desk Analyst Resume

   Highlight your technical skills.

Some employers might overlook your educational background if you have the right skills and experience. That’s why it is important to put some effort into this section. Include skills like troubleshooting, networking, customer service, etc. It is vital to focus on your technical competencies.

Highlight your technical skills. - Help Desk Analyst Resume

Skills you can include on your Help Desk Analyst resume

Template 2 of 3: help desk technician resume example.

A help desk technician’s primary goal is to improve customer satisfaction by helping them resolve technical issues with the organization’s product. That’s why your resume should be tailored to the IT industry. They will also assist employees with technical queries. Another relevant help desk technician's responsibility is to educate employees on how to use machinery and software.

A help desk technician resume example that prioritizes work experience

Tips to help you write your Help Desk Technician resume in 2024

   indicate your familiarity with agile principles..

Most help desk technicians work with an Agile approach. This helps them reduce productivity leaks and encourages collaboration among team members and stakeholders. That’s why it is worth mentioning your knowledge of this system in your resume. Technicians who are familiar with Agile principles are generally more efficient.

   Mention your abilities to cooperate with teams.

As we mentioned earlier, help desk technicians often assist employees with technical support, but they must also help them understand how to use software and hardware responsibly. Therefore, collaboration and team work skills are competencies that you must highlight in your resume.

Mention your abilities to cooperate with teams. - Help Desk Technician Resume

Skills you can include on your Help Desk Technician resume

Template 3 of 3: it help desk (entry level) resume example.

Help desk centers usually work in tiers, meaning that technicians have a designated level of complexity with technical support. Some of them handle advanced issues while others focus on basic setup tasks and lower-level troubleshooting. That is precisely the work of an entry-level IT help desk specialist since they don’t have extensive experience on their resume.

A IT help desk (entry-level) resume template that is tailored to the IT industry

Tips to help you write your IT Help Desk (Entry Level) resume in 2024

   include volunteering experience in it..

Having a lack of professional experience in help desk centers doesn’t have to prevent you from applying to this position. You can also include relevant experience in volunteering and internships. These days, this type of on-the-job training has a lot of value in the IT industry.

Include volunteering experience in IT. - IT Help Desk (Entry Level) Resume

   Highlight projects in which you used your transferrable skills.

If you have worked in personal or extracurricular projects where you used your technical support skills, you can mention that in your resume. This is a good idea to demonstrate your value. You can highlight skills from this experience, such as problem-solving and troubleshooting.

Highlight projects in which you used your transferrable skills. - IT Help Desk (Entry Level) Resume

Skills you can include on your IT Help Desk (Entry Level) resume

Action verbs for help desk resumes, skills for help desk resumes.

As a help desk analyst, you must have a combination of technical support and customer service skills, since you’ll be working with people. You must have analytic thinking, attention to detail, patience, and team working skills. These are traits that you should highlight in your resume.

The skills section is very important for a help desk specialist's resume, so you should spend some research in advance. Try to find related job posts and find opportunities for skills that you can add. This way, your resume has better chances of getting past applicant tracking systems and it’s more relevant for your potential employer. 

  • Technical Support
  • Troubleshooting
  • Active Directory
  • Computer Hardware
  • Help Desk Support
  • Windows Server
  • Customer Service
  • Operating Systems

Service Desk

  • Microsoft Access
  • Printer Support
  • Remote Desktop
  • Software Installation
  • Information Technology
  • System Administration
  • Computer Repair
  • Microsoft Exchange
  • Network Administration
  • Computer Hardware Troubleshooting

Skills Word Cloud For Help Desk Resumes

This word cloud highlights the important keywords that appear on Help Desk job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

Top Help Desk Skills and Keywords to Include On Your Resume

How to use these skills?

Action verbs for help desk resumes.

Help desk analysts must possess excellent communication skills and be extremely reliable. To demonstrate this in your resume, it is important to use the right language. You can streamline your resume by adding bullet points to your work history and describing your experience and achievements. 

These bullet points should start with strong action verbs that accurately describe your experience. Action verbs provide trustworthiness and improve readability, so this is an excellent way to impress your potential employer.

  • Streamlined
  • Interpreted
  • Troubleshooted
  • Strengthened

For more related action verbs, visit Customer Service Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

How To Write a Resume Summary for a Help Desk Resume

If you're a senior-level employee, or you're changing careers to become a Help Desk, it's useful to add a paragraph at the top of your resume highlighting your most impressive accomplishments. This is called a resume summary. Here's an example of a summary that can be used on a Help Desk resume.
A resume summary is a totally optional section, and in most cases, it's better to leave it out of your resume than include it. For example, if you're a student or mid-level hire, you should not include a summary, and instead use the space to add to your work experience.

How to write a resume summary if you are applying for a Help Desk resume

To learn how to write an effective resume summary for your Help Desk resume, or figure out if you need one, please read Help Desk Resume Summary Examples , or Help Desk Resume Objective Examples .

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how to write a resume for a help desk job

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how to write a resume for a help desk job

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how to write a resume for a help desk job

  • • Resolved technical issues for over 100 employees, increasing overall productivity by 20%
  • • Implemented new IT systems, increasing system efficiency by 15%
  • • Led a team of 5 junior IT specialists, improving team efficiency by 10%
  • • Resolved technical issues for over 50 employees, ensuring minimal downtime
  • • Assisted in the implementation of new IT systems, reducing system errors by 25%
  • • Collaborated with the IT team to meet quarterly targets, achieving 100% of goals
  • • Supported senior IT specialists in resolving technical issues, contributing to a 10% increase in efficiency
  • • Assisted in managing IT systems for 20 employees, maintaining 100% system uptime
  • • Assisted in the preparation of quarterly IT reports, achieving 95% accuracy

5 Help Desk Resume Examples & Guide for 2024

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All resume examples in this guide

how to write a resume for a help desk job

Desktop Support

how to write a resume for a help desk job

Help Desk Manager

how to write a resume for a help desk job

Service Desk Manager

how to write a resume for a help desk job

Technical Support Manager

Resume guide, in this guide, you’ll learn, looking for related resumes, how to create a help desk resume that gets you hired, the right way to write a header for a help desk resume, how to make an outstanding experience section for your help desk resume, 18 essential skills to highlight in your help desk resume.

Help Desk resume example

The customer is king.

But as a help desk…

You’re the king of customer service.

Anyone can pick up the phone or respond to an email, but very few can do so efficiently.

Your work extends way beyond solving simple technical problems.

Without you, companies can’t keep up good relationships with their clients. Many businesses would struggle to improve their brand image and keep their loyal customers around.

You help employees from inner departments solve tech issues in a timely fashion. That’s how you allow everyone to be more productive and stay focused on crucial tasks.

Thankfully…

The days of simple FAQ pages and Q&A sections on forums are over.

Companies have understood the full extent of your importance. That explains why headhunters today work hard to recruit the best help desk professionals.

But to land the job you want:

You need an outstanding help desk resume that promotes your worth. And that’s what we’re going to teach you today.

We created this guide to help you make a brilliant resume that stands out and gets results.

We’ll show you how to feature the right skills, experience, and other essential sections to make you shine.

Let’s get started.

  • Why reading the job description is crucial to picking and featuring the right experience and skills on your resume
  • How to structure and format your resume to inspire recruiters and keep them reading
  • Best way to showcase your relevant experience and convince headhunters of your worth
  • Top technical and soft skills to help you master your job duties and excel at customer service
  • Most important additional sections to include if you want to outshine your competition
  • Computer Science Resume
  • Network Engineer Resume
  • Tech Resume
  • IT Project Manager Resume

A help desk resume is your chance to leave a strong first impression on recruiters and make them want you.

It's not just a bunch of details or meaningless words sitting on a page. In reality, it's the portal through which you'll land the job you want at the company of your dreams.

Every detail matters, from the way you structure your resume to the way you write your sentences.

Therefore, you must remain strategic in your approach.

First of all:

You need to pick a proper layout for your resume .

There are lots of options to choose from, but not all of them will fit your background.

Here are your two options:

If you have a rich work history and lots of details to share, a reverse-chronological layout is best. Combine that with a double-column temlplate and you can fit everything within a single page without sacrificing any details.

A single column resume template works great for you if you're just getting started as a help desk. You don't want to leave lots of white space in your resume, so you can structure the information to fill the whole page. You might prefer the funcional resume layout in such case, as it allows you to focus on skills, rather than experience.

You need to be different from everyone else.

Think about it for a second…

The company needs assistance from a professional help desk. They've been looking for an ideal candidate for a while — yet they still haven't hired anyone.

Why do you think is that?

Two reasons:

  • The majority of applicants don't have the right set of experience and skills to compete for the job
  • No one has addressed the hiring company's needs precisely, and most candidates are ego-centric only looking for their own interest

That's where you'll beg to differ and prove yourself deserving of the position.

You'll highlight your unique expertise, most excellent qualities, and career achievements to stand out from the pack. But more importantly, you'll tailor your resume to answer to the company's needs precisely.

This way, you're outperforming everyone in the race and give recruiters a million reasons to hire you.

Best sections for a help desk resume

  • Certifications

What recruiters want to see in a help desk resume

  • The right customer service experience to help you assist clients effectively
  • A solid background in IT and computer science to prove your fitness for the job
  • Quantifiable achievements and work results demonstrated through reliable metrics and precise numbers
  • Eagerness to learn various technical skills quickly and apply the knowledge in practice
  • A set of soft skills including solution-oriented mindset, patience, and interpersonal abilities to allow for flawless communication

The header is a small section sitting at the top of your resume to help you identify yourself.

It only includes personal details - so it shouldn't affect your chances of getting hired.

You want recruiters to remember who you are in a pile of hundreds of resumes. So, this is your chance to hammer your name into their heads.

You must follow the right structure in making your header. You have to feature your key personal details. And you also need to leave away any unnecessary information.

So, where do you begin?

It's simple.

For starters, you only need to include the following information:

  • Email address

Next, you'll work on placing them correctly on the page.

Make your name memorable by using a bigger font and separating it from the rest of the details.

The job title comes underneath your full name but in a smaller font.

Featuring your full address is optional, especially if you live far away from the hiring company's location.

So, adding just the city and state in your address is okay.

LinkedIn is where most headhunters go to publish job postings and find qualified candidates. And the platform presents an opportunity for applicants to showcase their worth beyond a one-page resume.

Featuring a link to your LinkedIn profile is your way of helping recruiters notice you. It allows them to learn more about you before the interview, which is something they're grateful for.

Let's look at a couple of examples:

Recruiters must be sure that you're their best candidate they can hire before choosing you.

They want to see that you have solid experience with customer experience. And they need to be sure of your IT skills and problem-solving abilities.

But how do you prove any of that?

Well… it's quite simple!

Show that you've done it all before.

Craft an experience section that presents your job experience professionally. Then, fill it with details about your career successes and accomplishments.

Here are three golden rules to follow when writing your experience section:

1- List your experience in chronological order.

A perfect experience section must be chronological. That means you should start from the most recent position and continue further down.

You don't need to include every single position you've ever had. So, be careful when choosing what you put in this section.

2- Be specific.

It's more important to show than just tell when talking about your work history.

Headhunters are tired of reading repetitive job tasks over and over again. Every applicant they come across sounds the same with all the generic duties they find on Google.

The key here is to give recruiters what they want to see specifically. And to find that, you must look through the job description .

Make each bullet point you list here counts by mentioning the impact you had in your previous positions.

But more importantly:

Everything you mention here has to be relevant to the job you're applying for.

3- Quantify your achievements.

This rule gives hiring managers a rational anchor point for comparison. If your numbers are better than everyone else's, you'll separate yourself from the pack.

You won't be stuck at the bottom with the unqualified candidates who also claim to be good at customer support.

Each bullet point must come with a concrete example or a quantifiable achievement to inspire headhunters.

Use precise numbers of the results you achieved in the past to quantify your career wins.

Check out this example:

  • • Responsible for customer service and inquiries
  • • Helped customers with technical issues related to the company’s products and services
  • • Stayed up-to-date with the latest company technologies and software updates

Nobody likes buzzwords , especially not hiring managers.

They've read hundreds of resumes where job responsibilities are listed with no concrete numbers to prove them.

There's nothing to back up those claims and achievements. As a result, such resumes get largely ignored or even count against the applicant.

The solution is to focus on concrete numbers to demonstrate your impact as a help desk professional.

You need to keep an active language when showcasing your work as a help desk. Stick to action verbs and industry-specific verbs to highlight relevance and competence.

Now, here's what a great help desk experience section looks like:

  • • Answered, evaluated, and prioritized 3200 customer inquiries and support requests while maintaining 98% ratings of positive feedback
  • • Assisted in the hiring and scaling of the team from 10 teammates to 35 by screening potential candidates
  • • Recorded, tracked, and updated support interactions using the company’s ticketing system to help with software development

Featuring the right skills in your resume is key to getting you hired.

Recruiters often find themselves stuck choosing between candidates with the same level of experience. So they rely on the skills section to decide on the best applicant for the job.

But here’s the thing:

It isn’t always clear to you as a job-seeker which talents are essential to showcase in your resume.

Companies differ in the way they operate and deal with their customers. The technologies and tools they use also vary significantly from one industry to another.

As a rule of thumb, you must focus this section on two types of skills:

  • Soft skills
  • Technical skills

Soft skills include customer service, the ability to stay on top of client requests, troubleshooting, problem-solving, etc…

Patience and solution-oriented thinking are also crucial to helping you excel at your job.

Moreover, you must demonstrate a willingness to learn and adapt to new tools whenever needed. That shows hiring managers your eagerness to succeed at the job and go the extra mile.

On the other hand:

Technical skills vary widely based on the technology used by the company. There are no universally sought-after technical skills in the job market today.

You can recognize what the company needs from you in the job offer. And many tools and technologies are so popular that most businesses in the market today are using them.

So, by this point…

Your primary focus should be to find the most relevant abilities required for the job. Once you identify them, you’ll only need to narrow your list down and present it in this section.

To do that, you should:

  • List all the soft and hard skills you possess in one list.
  • Define the most sought-after soft/technical talents by reading the job description and keep them in a separate list
  • See which skills correlate the most (those are the ones your help desk resume needs to feature)

Here’s our hand-picked list of the most critical help desk resume skills:

Most sought-after technical skills for help desk resume

  • Active directory
  • Desktop support
  • Technical support
  • Service desk
  • Microsoft Office Suite
  • Google Suite
  • Troubleshooting
  • Email support

Best soft skills to showcase in your help desk resume

  • Customer service
  • Collaboration
  • Communication
  • Problem-solving
  • Time management
  • Multitasking
  • Attention to detail
  • Solution-oriented

Key Takeaways

  • Read the job description thoroughly to identify the hiring company’s needs and address them in your resume
  • Create an eye-grabbing header to keep headhunters reading
  • Feature your relevant work experience and solidify your claims through precise metrics and quantifiable achievements
  • Showcase your technical/soft skills in your experience and skills section to make your resume more appealing
  • Feature your educational background and certificates to stand out from the crowd and outshine your competitors

Help Desk resume examples

Explore additional help desk resume samples and guides and see what works for your level of experience or role.

Desktop Support Resume Example

Desktop support roles are similar to a foundational pillar in IT infrastructure. Therefore, desktop support trends can impact the way whole organizations function.

Emphasize your ability to troubleshoot swiftly and accurately. Display your familiarity with common operating systems and applications. Demonstrate your soft skills relevant to desktop support such as communication, team work and patience. Prove that you understand user issues and solve accordingly. Frame your resume in such a way that it showcases your skills in hardware and software, as well as how those skills led to efficient troubleshooting.

Don't just list qualifications; show how you used them to improve the system. Following 'skill-action-results' could look like 'improved ticket resolution time by...' or 'reduced system crashes by...' and so on.

Help Desk Manager Resume Example

Help Desk Managers play a critical role in customer service. Their actions can have great influence on customer satisfaction and brand loyalty.

Experience in software such as ticket tracking systems and database software is a must. Showcase your customer service skills and ability to manage teams. Demonstrate how you have implemented support strategies that reduced resolution time and improved satisfaction.

Avoid simply listing skills. Instead, show how your management style and technical abilities resulted in improved key performance indicators (KPIs). For example, 'Reduced average call handling time by implementing...', 'Increased customer satisfaction by...' et cetera.

Service Desk Manager Resume Example

A Service Desk Manager role is as a bridge between users and IT operations. This influential role can shape IT processes within a company.

Your resume should demonstrate your expertise in IT service management principles like ITIL or COBIT. Highlight how you have developed and implemented operational procedures that improved efficiency.

Don’t just list your skills. Instead, show how they have led to more efficient operations. Following 'skill-action-results' could look like 'lowered downtimes by implementing...', 'improved service delivery through...' and so on.

Technical Support Manager Resume Example

Technical Support Manager roles form a cornerstone of customer and client support systems. Trends within this sphere have far-reaching implications for any tech company.

Among others, highlight your ability to manage and train a team of tech support representatives. Tout your familiarity with a range of software and hardware specific to your industry. Demonstrate a history of increasing customer satisfaction rating by streamlining the tech support process.

Show, not just tell, your skills. e.g. 'lowered tech support turnaround times...', 'improved customer satisfaction ratings by...' and more.

help desk resume example

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3 Help Desk Resume Examples Built to Work in 2024 

Stephen Greet

Help Desk Resume

It help desk resume, help desk technician resume.

  • Write Your Help Desk Resume

Being a help desk technician is all about being the go-to support hero for tech-related woes. You’re the friendly face or voice that guides users through their IT troubles, from computer hiccups to forgotten passwords. 

Your knack for problem-solving and communication makes you a troubleshooter extraordinaire. However, crafting a resume that showcases your IT prowess can be as tricky as decoding a complex error message. 

If you’re ready to put your skills on paper and land that dream job, we’re here to lend a hand. Our expert-written help desk resume examples can help you with everything from picking the right job skills to making your experience pop.

or download as PDF

Help desk resume example with 9 years of experience

Why this resume works

  • It may not seem like much at first but specifying how you used industry-specific tools to make quantifiable differences can go a long way! Don’t sleep on your technical experience either! Add any instances when you monitored and improved a network’s security.

IT help desk resume example with 10 years of experience

  • Can’t forget about regulations too now, can we? If you’ve ever helped a company save costs on potential compliance fines, make sure to mention it and prove your dedication to any employer!

Help desk technician resume example with 11 years of experience

  • Once done, back up these metrics with actionable points like increasing a system’s uptime rate from 87% to 98.3%, or improving overall productivity by 26%.

Related resume examples

  • Customer service
  • Office assistant

Adapt Your Help Desk Resume to Match Every Job Description

Job seeker stands with hands in air, questioning how to fill out job materials

When it comes to showcasing your skills as a help desk technician, you’ve got a toolbox full of tech expertise that employers are eager to see. Your resume is where you can dive into it. Be specific and steer clear of vague, generic terms—your IT-focused resume should shine a spotlight on your technical prowess.

Zoom in on the hard skills you’ve honed. List the software applications you’re fluent in, any cyber security frameworks you’ve mastered, and, of course, any programming languages that you’ve conquered. 

Highlight your know-how in networks, malware detection, and understanding system vulnerabilities. Remember, the key is to match the skills you have with what the job demands.

Need some help?

15 top help desk skills

  • Customer Service
  • Ticketing Systems
  • Hardware Knowledge
  • Network Troubleshooting
  • Cybersecurity
  • Mobile Device Support
  • Active Directory

how to write a resume for a help desk job

Your help desk work experience bullet points

Your days working as a help desk technician are often a whirlwind of assisting users, resolving IT issues, and ensuring smooth tech operations. However, when it comes to your resume, it’s the remarkable achievements that truly matter.

Your work ensures that everything runs smoothly without interruptions or costly downtimes, and it’s important that you highlight this. Showcase moments you’re proud of, whether speeding up response times, reducing system downtime, or increasing user satisfaction. 

Quantify your achievements with metrics whenever possible to lend them more weight and set yourself apart from the competition.

  • Highlight how quickly you were able to acknowledge and address user requests or IT issues.
  • Showcase your ability to resolve issues on the first interaction, minimizing the need for multiple support interactions and improving user satisfaction.
  • Use surveys or feedback data to quantify user satisfaction and report consistent ratings of 95% or higher.
  • Quantify how your support efforts reduced system or network downtime, resulting in increased productivity and cost savings.

See what we mean?

  • Developed a weekly backup schedule through Acronis Backup which decreased data loss incidents by 97%
  • Led a project to update password security policies using LastPass, curbing security breaches by 56%
  • Facilitated 1,742 remote support sessions using TeamViewer, resolving 92% of issues without on-site intervention
  • Leveraged Microsoft Teams’ bot and integration features to automate routine tasks, enhancing team productivity by 18%

9 active verbs to start your help desk work experience bullet points

  • Implemented
  • Optimized 
  • Coordinated
  • Collaborated 

3 Tips for Writing an Entry-Level Help Desk Resume

  • Showcase relevant coursework and academic projects that demonstrate your technical abilities. For instance, you could mention a group project where you contributed to designing and implementing a help desk ticketing system for your IT class. These hands-on experiences provide valuable insights into your capabilities and problem-solving skills.
  • Your hobbies and interests can be a goldmine of relevant skills. If you’re passionate about building computers, troubleshooting software, or managing home networks as a hobby, don’t hesitate to mention it. Show how your love for technology extends beyond the classroom and into your personal life, highlighting your dedication to the field.
  • Use a career objective statement to outline your aspirations as a help desk technician. Be specific about the kind of support you want to provide and the impact you aim to make. This helps employers understand your goals and motivations, even if you have limited professional experience .

3 Tips for Writing a Help Desk Resume With Prior Experience

  • Working in a help desk environment means working with people, but don’t list “teamwork” in your skills section. Instead, emphasize your customer-centric mindset by adding metrics like the number of resolved support tickets or the average 5-star rating you get every month.
  • If you’ve developed expertise in specific areas of help desk support, such as hardware troubleshooting, software configuration, or network diagnostics, don’t be afraid to brag about it. For instance, if you’re skilled in remote desktop support, emphasize how your proficiency can benefit remote workers.
  • List any certifications that align with the help desk field. Certificates such as CompTIA A+, CompTIA Network+, or HDI Support Center Analyst can boost your credibility. 

You can include a career summary , but it’s optional. If you choose to have one, make it job-specific. Focus on your key proficiencies, such as specific operating systems (Windows, Linux, MacOS) that directly relate to the job.

It’s usually better to focus on your technical skills, namely hardware and software proficiencies. Talk about your in-depth knowledge of Spiceworks, RDP, backing up data, and IT security—your soft skills will shine through your cover letter.

Metrics that demonstrate your impact can set you apart. Highlight statistics such as reduced response times, increased user satisfaction scores, first call resolution rates, or decreased system downtime. 

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Top 17 Help Desk Resume Objective Examples

Photo of Brenna Goyette

Updated July 17, 2023 13 min read

A resume objective is a brief statement at the top of your resume that highlights your skills, experiences, and goals related to the position you are applying for. When writing an objective for a help desk position, it’s important to focus on customer service and technical skills. Aim to highlight your ability to troubleshoot problems quickly and efficiently, as well as your commitment to providing excellent customer service. For example, you could write “Dedicated customer service professional with 5 years of experience in resolving technical issues seeking a help desk position at XYZ Company.” Additionally, you can emphasize any certifications or qualifications that demonstrate your expertise in the field. This will give hiring managers an idea of what makes you stand out from other applicants.

Help Desk Resume Example

Top 17 Help Desk Resume Objective Samples

  • To obtain a Help Desk position where I can utilize my technical expertise and customer service skills to provide excellent support.
  • To apply my knowledge and experience in a Help Desk role to ensure the highest level of customer satisfaction.
  • To work as a Help Desk professional in an organization that values customer service and technical proficiency.
  • Seeking a Help Desk position with an established organization that will allow me to contribute positively to its success.
  • To use my technical aptitude and customer service skills in a Help Desk role to provide efficient solutions for customers.
  • Looking for an opportunity to join a team of professionals as a Help Desk expert, where I can leverage my knowledge and experience.
  • To secure a challenging position as a Help Desk technician where I can use my problem-solving skills and customer service abilities.
  • Seeking an entry-level position as a Help Desk specialist, offering the opportunity to develop new skills while providing quality service.
  • Desire to work in a fast-paced environment as part of the help desk team, utilizing my extensive technical knowledge and customer service experience.
  • Aiming for an opportunity to join an innovative company as a help desk representative, leveraging my problem solving abilities and communication skills.
  • To join an organization that recognizes the value of exceptional customer service, offering the chance to utilize my technical expertise in help desk operations.
  • Seeking employment as part of the help desk team, bringing strong problem solving capabilities and technical know-how to provide efficient solutions for customers.
  • Pursuing an entry-level position as part of the help desk staff, using my interpersonal skills and IT knowledge to deliver outstanding support services.
  • Looking for an opportunity to join an established company as part of their help desk team, offering excellent customer service while resolving complex issues quickly.
  • Aiming for a challenging role at the help desk department, utilizing my communication abilities and technical proficiency in order to provide high quality support services.
  • Applying for the position of Help Desk Technician with the goal of providing superior customer service through effective troubleshooting techniques and IT knowledge base.

How to Write a Help Desk Resume Objective

A help desk resume objective is an important part of any help desk job application. It should be concise, focused and demonstrate your value to the employer. Writing a help desk resume objective requires you to consider what employers are looking for in a help desk employee, as well as what unique skills and qualities you bring to the table.

When crafting your help desk resume objective, it’s important to address both technical and interpersonal skills. Technical skills should include knowledge of computer systems, hardware, software applications and networks. Interpersonal skills should emphasize customer service experience such as problem solving and communication skills.

Start by introducing yourself in one or two sentences. This will give employers an idea of who you are before they read further into your resume. For example: “Experienced help desk technician with 5+ years of experience providing top-notch technical support to customers worldwide”.

In the next few sentences, highlight your key qualifications in relation to the position you’re applying for. Use industry keywords such as IT support, customer service or troubleshooting when possible. For example: “Highly skilled in troubleshooting hardware and software issues; adept at quickly resolving customer inquiries; experienced in working with Windows/Mac OSX operating systems”

In the final sentence, write about why you are passionate about working as a help desk technician and how you can benefit the company if hired. For example: “I am dedicated to providing excellent customer service and I am confident that my technical expertise will be an asset to your team."

By following these tips, you can craft an effective help desk resume objective that will make employers take notice of your application!

Related : What does a Help Desk do?

Key Skills to Highlight in Your Help Desk Resume Objective

In a competitive job market, it is crucial to make your resume stand out from the crowd. One way to do this is by effectively showcasing your key skills in your help desk resume objective. This section provides potential employers with a snapshot of what you bring to the table and how you can contribute to their organization. Highlighting the right blend of technical knowledge, problem-solving abilities, and customer service skills can significantly increase your chances of landing that coveted help desk position. Let's delve into the key skills you should emphasize in your help desk resume objective.

1. Troubleshooting

A resume objective for a Help Desk job should include troubleshooting as a key skill because it is essential in diagnosing and resolving technical issues. This role often involves assisting users who are experiencing problems with their hardware or software. Therefore, the ability to effectively troubleshoot can lead to quicker resolutions, improved user satisfaction, and increased productivity within an organization. Including this skill in the resume objective demonstrates the candidate's capability to handle common tasks associated with the job efficiently.

2. Active Listening

Active listening is crucial for a Help Desk role as it involves understanding and resolving the problems or concerns of customers or employees. This skill ensures that the professional accurately comprehends the issues reported, leading to effective problem-solving. It also helps in building a strong rapport with customers, enhancing their overall experience. Including this skill in a resume objective can highlight the candidate's ability to handle customer queries efficiently and empathetically.

Empathy is a crucial skill for a Help Desk position because it involves dealing with people who are often frustrated or confused. Being able to understand and share the feelings of another person can help in effectively resolving their issues. It allows the help desk professional to provide better customer service, build rapport with users, and create a positive experience for them. This skill also aids in problem-solving as it enables the professional to see the problem from the user's perspective.

4. Multitasking

A Help Desk professional is often required to handle multiple tasks simultaneously such as answering calls, responding to emails, troubleshooting technical issues, and logging customer interactions. Therefore, having strong multitasking skills is essential to manage these various responsibilities efficiently and effectively. This skill shows potential employers that the candidate can work under pressure, prioritize tasks, and maintain productivity in a fast-paced environment.

5. Time Management

A Help Desk professional often deals with multiple tasks and inquiries simultaneously. Effective time management skills allow them to prioritize tasks, respond to user requests in a timely manner, and ensure all issues are addressed efficiently. This skill is crucial for maintaining productivity, meeting deadlines, and providing excellent customer service. Including this skill in a resume objective demonstrates the candidate's ability to handle high-pressure situations and manage their workload effectively.

6. Problem Solving

A Help Desk professional is often the first point of contact for individuals experiencing technical issues. Problem-solving skills are crucial in this role as they need to quickly diagnose and fix the problem or find alternative solutions. This skill also demonstrates their ability to handle challenging situations and their dedication to providing excellent customer service. Including problem-solving skills in a resume objective shows potential employers that the candidate is capable of managing and resolving any technical issues that may arise, thereby ensuring smooth business operations.

7. Communication

A Help Desk professional often serves as the first point of contact for customers or employees experiencing technical issues. They need strong communication skills to understand the problems being reported, explain complex technical information in an understandable way, and provide clear instructions for resolving issues. Additionally, good communication helps in building rapport and trust with clients, leading to improved customer satisfaction. Thus, highlighting this skill in a resume objective can show potential employers that you are capable of providing excellent customer service and effectively managing technical concerns.

8. Technical Knowledge

A Help Desk professional is often the first point of contact for individuals experiencing technical issues with their hardware or software. Therefore, having a strong technical knowledge is crucial as it allows the professional to understand, diagnose, and resolve these issues effectively and efficiently. This skill also enables them to explain complex technical issues in simple terms to non-technical users. Including this skill in a resume objective demonstrates to potential employers that the candidate has the necessary expertise to perform the job successfully.

9. Patience

A Help Desk professional often deals with individuals who are frustrated or confused due to technical issues. Patience is needed in order to calmly and effectively communicate with these individuals, guide them through problem-solving steps, and provide excellent customer service. Without patience, a Help Desk professional may struggle to handle difficult situations and maintain positive customer relationships.

10. Adaptability

Adaptability is a crucial skill for a Help Desk role as it involves dealing with various technical issues and customer inquiries. The technology and software used in the industry are constantly evolving, and the ability to quickly adapt to these changes is essential. Additionally, every customer will have unique problems and requests; hence, an adaptable Help Desk professional can effectively adjust their problem-solving approach to meet each situation's demands. This skill also demonstrates flexibility, resilience, and the willingness to take on new challenges - qualities that employers often look for in potential candidates.

Top 10 Help Desk Skills to Add to Your Resume Objective

In conclusion, the objective section of your help desk resume is a crucial platform to showcase your key skills. It's an opportunity to make a strong first impression and convince potential employers that you possess the necessary abilities to excel in the role. Carefully selecting and highlighting these skills can significantly increase your chances of securing an interview. Remember, it's not just about listing skills but demonstrating how these skills can contribute to the success of the organization. Tailor this section to each specific job application, ensuring alignment with the job description and requirements for maximum impact.

Related : Help Desk Administrator Skills: Definition and Examples

Common Mistakes When Writing a Help Desk Resume Objective

A help desk resume objective is an important part of the hiring process, as it gives employers a brief overview of your skills and abilities. It should be specific, concise, and tailored to the job you’re applying for. Unfortunately, many job seekers make common mistakes when crafting a help desk resume objective that can cost them the position they’re seeking.

One of the most common mistakes in writing a help desk resume objective is being too generic or vague. While it’s important to highlight your skills and qualifications, stating something like “I am highly motivated and have excellent customer service skills” doesn’t give employers enough information about what makes you stand out from other applicants. Instead, focus on how your experience makes you uniquely qualified for this particular role. For example, “With two years of customer service experience in a technical support environment, I am confident I can provide outstanding customer support to clients using XYZ software.”

Another mistake people make when writing their help desk resume objective is focusing too much on their own interests or goals instead of emphasizing how they can benefit the employer. Employers want to know what value you can bring to their organization; they don't care about what you want out of the job. Therefore, avoid phrases such as “seeking a challenging position where I can use my skills to further my career" and instead focus on how your skills will be beneficial to the company.

Finally, some resumes objectives are simply too long or contain unnecessary details that detract from its purpose. The goal of your resume objective is to capture an employer's attention with just one or two sentences – so keep it short and sweet! Focus on only the key points that make you stand out from other candidates and avoid providing any extraneous information about yourself.

By avoiding these common mistakes when crafting a help desk resume objective, you can ensure that your application stands out from other applicants and increases your chances of landing an interview for the position!

Related : Help Desk Resume Examples

Help Desk Resume Objective Example

A wrong resume objective for a help desk might be to "advance my career," whereas a right resume objective for a help desk would be to "provide first-rate customer service and technical support to end users."

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  • Top 16 Helpdesk Resume Objective Examples
  • Top 18 Help Desk Administrator Resume Objective Examples
  • Top 16 Help Desk Agent Resume Objective Examples
  • Top 16 Help Desk Manager Resume Objective Examples

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Tweak your resume with action words using Microsoft Copilot's AI

february 6, 2024

A photo of Kazu Fuimoto, who is wearing a crisp blue suit and smiling in front of a blurred outdoor background.

by Kazu Fujimoto

If you’re on the hunt for a new job, crafting a standout resume is a crucial step in securing more job interviews and offers. And thanks to AI, you don’t have to do it alone. Let’s explore how you can use Microsoft Copilot , an AI-powered tool, to create a resume that sets you apart.

Why optimize your resume?

To get your resume past ATS filters and make an impact with hiring managers, a resume must feature certain elements. These optimizations include:

  • The right keywords: Incorporating industry-specific keywords is vital for getting noticed, especially in systems using automated resume screening. Keywords that are relevant to the job listing itself are also vital.
  • Quantitative results: Showcasing your achievements with numbers and facts can make your accomplishments more tangible and impressive.
  • Business impact: Highlighting how your work has positively impacted businesses gives recruiters a clearer picture of your potential contributions.

How Microsoft Copilot can help

Microsoft Copilot utilizes AI and GPT technology to provide guidelines for crafting effective resumes. To use this tool, ensure you have Microsoft Edge browser and visit Copilot.Microsoft.com.

Let’s say you're looking for an engineering job. Here's what Copilot suggests for engineering resumes:

  • Use strong action verbs: Start bullet points with dynamic verbs to convey your actions effectively.
  • Quantify achievements: Include measurable results to provide a clear sense of your accomplishments.
  • Be specific about technical skills: Clearly list your technical skills to match the job requirements.
  • Tailor bullet points to the job description: Customize your resume to align with the specific job you're applying for.
  • Provide contextual details: Give additional background to help recruiters understand the significance of your achievements.

Now that you have some guidelines, revisit your resume and apply each tip one at a time. If you get stuck, paste your resume into Copilot and ask for help! The tool is great at coming up with stronger verbs and rephrasing bullet points to emphasize accomplishments and value.

Transform a generic resume with AI

After applying Copilot’s recommendations, you’ll end up with a revised resume that features strong action verbs, quantifiable achievements, specific technical skills, tailored bullet points, and necessary contextual details. In short, it’s the perfect resume for demonstrating your value and landing the interview.

Using Microsoft Copilot can significantly improve your resume writing efficiency, making it more likely to land you job interviews and offers. Check out Microsoft Copilot to take your resume to the next level and enhance your job search!

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Help Desk Automation: A Recipe for Better Support

Alison Groves

These days, many of us are being asked to do more with less, no matter what type of business we work in. For example, if you work in ecommerce, consumers are buying online in greater volumes than ever before. Sales are up, which is great for the business, but it also puts extraordinary pressure on those teams who are supporting more orders and more customers with the same (or even fewer) resources.

That’s where help desk automation can come in handy. When done well, automation can give customers a better experience and reduce the stress on your team. You can automate just about anything, from internal tracking and organization to sending automatic replies or notifications, giving your team more time to concentrate on what’s important: taking care of your customers.

In this post, we’ll take a deeper look at help desk automation, exploring what it is and how it can benefit you and your customers. We’ll also provide some automation examples and show how you can use Help Scout to automate your support processes.

What is help desk automation?

Help desk automation is a method of streamlining customer service work through the use of workflows or AI-powered tools. 

Most (if not all) help desks out there have a way to automate tasks that don’t need human intervention. For instance, when an email arrives in your queue, automation can scan through things like the email address of the sender, the subject line, or keywords in the body to automatically take an action. Instead of the human doing the task, automation handles it. 

The benefits of help desk automation

Many of the messages support teams receive are important and/or urgent. But in a crowded help desk queue, your team can easily get tied up dealing with less urgent questions while those important emails slip further down in your inbox. It’s also common for folks to get bogged down by administrative tasks like conversation tagging or routing tasks to the right team, cutting into the time they have available for working through the queue.

Automating certain parts of your support process can prevent these types of bottlenecks, giving your team time to work on more complex issues or conversations that could benefit from their expertise. 

Here are a few ways that help desk automation might benefit your team:

Faster response times — When administrative work is automated, team members are able to prioritize customer interactions, helping reduce response time and increase satisfaction.

Reduced mistakes — Automation ensures that all tasks get completed and no conversation falls through the cracks. 

Improved morale — Automating busy work can relieve the pressure on your support team, reducing cognitive load over time.

Increased productivity — Removing emails from the queue with automation helps your team focus on only the tasks that require human touch.

Reduced support costs — The larger your queue grows, the more people are needed to manage it. Automation can almost act as another member of your team, managing easier tasks without adding to your bottom line.

Recommended Reading

5 Ways to Automate Support Without Degrading Service

5 Ways to Automate Support Without Degrading Service

Automating your customer service flows with help scout.

In Help Scout we call automations “workflows,” and they can be used in an almost infinite number of ways to help you save time and free your team up to do more productive things instead of doing what amounts to just a lot of busy work.

Workflows in Help Scout are similar to Gmail filters or rules in other email clients. They are composed of:

Conditions = what you’re looking for

Actions = what you want to happen

Think of them as if/then statements. If this thing happens in Help Scout, then these actions will automatically take place without a human having to intervene.

Workflows work great in conjunction with other Help Scout features like tags and custom fields , as you can use the automation to add tags and set custom fields without your team having to remember to do so. This can help you have the most accurate picture when it comes to reporting , and it takes that cognitive load off of your team so they only have to worry about the reply to the customer, which is the most important thing.

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8 help desk automation ideas to improve productivity and service

Knowing where to start with workflows and automations can feel like a daunting task. One way to get started is to think of the things you and your team spend the most time doing — the busy work that you wish you did not have to do so that you could work on more impactful tasks:

Are there emails in your queue that you always end up just closing out?

Do you wish certain emails could be tagged as soon as they hit your inbox for better visibility? 

Would it be helpful if you could follow up with customers without having to actually remember to check in? 

If there’s a repetitive task that has been eating away at your team’s time, chances are there’s a way to automate it! Here are a few automation ideas that may help you spark some of your own.

1. Stay on top of aging conversations 

One really great way to use a workflow is to keep track of aging conversations in the queue. An automation that lets you know that an email is languishing can really help your team live up to your customer support goals and get help to customers as quickly as possible.

Help Desk Automation: SLA Workflow

2. Try a workflow automation for email routing

Another great way to automate your inbox is to move emails from one mailbox to another when better suited for a different team. For example, if an email is sent to the sales team but has “need support” in the subject line, you could automatically route that over to your support mailbox without any human intervention.

Help Desk Automation: Email Routing

3. Get organized

Another simple way to automate your email queue is based on keywords in the subject line or body of a message. For example, if the subject of an email contains words like “return” or “exchange,”  you can set an automation to tag it and add it to a folder for easier organization.

Help Desk Automation: Organization

4. Set up autoreplies

Similarly, you could look at those body or subject keywords and mimic an autoreply that sends an email to customers who match the criteria you have set up. Frustrated customers tend to use similar words and phrases to express their feelings about an issue with a purchase, and getting a reply to them immediately not only helps your team prioritize other things, but it leaves a great impression on the customer as well.

Help Desk Automation: Autoreplies

5. Improve the feedback loop

If you work with software or another type of online business, you may use a mechanism like CSAT or NPS to get feedback from your customers on how well your team is performing. Want to automatically reply to someone who gives you a bad rating to ask for more feedback? It’s easy for follow-ups to fall through the cracks, so automating that process can be super useful. It also allows the customer to feel heard and helps improve the customer relationship .

Help Desk Automation: Feedback

6. Use automation for better customer management

If you have account or customer success managers who are responsible for specific companies within their book of business, an automation could easily route emails coming from a specific domain right to the correct person. This saves extra email touches by your team, and it gets the customer to the right person as quickly as possible.

Help Desk Automation: Customer Management

7. Create a workflow to help with competitive research

Want to know how often your customers (or potential customers) are referring to your competitors in emails they send? Automatically tagging or categorizing those emails can help you build reports and easily find that type of data when you need it.

Help Desk Automation: Competition

8. Automate customer follow-ups

Many of us may need to follow up with someone if they have not responded to us in a certain amount of time for things like appointment reminders, bug fixes, or return and exchange information. Since these types of interactions really don’t need human intervention, automating those reminders can save your team a lot of time.

Help Desk Automation: Follow ups

Using AI as part of your help desk automation solution 

Another way you can automate in Help Scout is through our AI tools . We have three AI features that make it a little easier for your team to do their best work while in the queue:

AI summarize can sum up a long email thread into a few bullet points, which can be helpful when a manager or another team member needs to get up to speed on a case.

AI assist is great for making small tweaks to your replies before hitting send. The AI can do things like adjust length or tone or translate the copy into another language.

AI drafts uses a language learning model to read through previous email conversations and knowledge base articles from your Docs site and automatically draft responses to incoming emails in your queue. Instead of someone on your team having to write a reply from scratch, they can quickly review the draft that has been generated by AI and send it immediately.

Those few extra minutes that might be spent composing that email reply from scratch or sifting through long email threads add up over time, and much like workflow automations, letting AI do some of the heavy lifting can help your team work more efficiently.

Supercharge your support with AI

At Help Scout, we’ve made using AI feel effortless. Learn more about how our AI features can save you time and energy on every conversation.

Supercharge your support with AI

Work smarter with Help Scout

No matter how you go about it, taking advantage of help desk automation is a smart move for your business. Automation lets a computer handle all of the repetitive tasks in the background so that your team can focus on what you hired them for — providing amazing support.

If you'd like to give automation a try for yourself, consider signing up for a free trial of Help Scout today!

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Alison groves.

Alison is a Senior Trial Specialist at Help Scout, where we make excellent customer service achievable for companies of all sizes. Connect with her on Twitter or LinkedIn .

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FinanceBuzz

FinanceBuzz

11 Ways AI Can Help You With Your Next Job Hunt

Posted: June 7, 2023 | Last updated: June 7, 2023

<p> Advancements in artificial intelligence (AI) have exploded across the public consciousness. Some people argue it’ll be humanity's death knell, while others claim it’ll usher in a utopia.  </p> <p> Whatever side you find yourself on, businesses have been using AI to screen job candidates for years — and you can use it too. Whether you’re looking to make the leap into a new profession or just <a href="https://financebuzz.com/ways-to-make-extra-money?utm_source=msn&utm_medium=feed&synd_slide=1&synd_postid=11812&synd_backlink_title=make+extra+money&synd_backlink_position=1&synd_slug=ways-to-make-extra-money">make extra money</a>, AI is a practical, innovative tool for job seekers. </p> <p> A brief warning: Don’t rely on AI to create a flawless application, cover letter, or resume. Anything AI “writes” should be checked with your own eyes. </p> <p> With that out of the way, here are 12 ways AI can help you with your next job hunt. </p> <p>  <a href="https://financebuzz.com/ways-to-make-extra-money?utm_source=msn&utm_medium=feed&synd_slide=1&synd_postid=11812&synd_backlink_title=12+legit+ways+to+earn+extra+cash&synd_backlink_position=2&synd_slug=ways-to-make-extra-money">12 legit ways to earn extra cash</a>  </p>

Advancements in artificial intelligence (AI) have exploded across the public consciousness. Some people argue it’ll be humanity's death knell, while others claim it’ll usher in a utopia.

Whatever side you find yourself on, businesses have been using AI to screen job candidates for years — and you can use it too. Whether you’re looking to make the leap into a new profession or just make extra money , AI is a practical, innovative tool for job seekers.

A brief warning: Don’t rely on AI to create a flawless application, cover letter, or resume. Anything AI “writes” should be checked with your own eyes.

With that out of the way, here are 12 ways AI can help you with your next job hunt.

12 legit ways to earn extra cash

<p> There’s a chance you’re already using AI in your job hunt and don’t even realize it.  </p> <p> The biggest job search sites in the world — CareerBuilder, LinkedIn, Monster, ZipRecruiter, and so on — all use AI to match you with open positions. </p> <p> Newer sites, like Beamery, Hired, and Kickresume’s Pyjama Jobs, lean more heavily and explicitly into using AI for job candidates. </p> <p>  <p class=""><a href="https://financebuzz.com/extra-newsletter-signup-testimonials-synd?utm_source=msn&utm_medium=feed&synd_slide=2&synd_postid=11812&synd_backlink_title=Get+expert+advice+on+making+more+money+-+sent+straight+to+your+inbox.&synd_backlink_position=3&synd_slug=extra-newsletter-signup-testimonials-synd">Get expert advice on making more money - sent straight to your inbox.</a></p>  </p>

Search for job openings

There’s a chance you’re already using AI in your job hunt and don’t even realize it.

The biggest job search sites in the world — CareerBuilder, LinkedIn, Monster, ZipRecruiter, and so on — all use AI to match you with open positions.

Newer sites, like Beamery, Hired, and Kickresume’s Pyjama Jobs, lean more heavily and explicitly into using AI for job candidates.

Get expert advice on making more money - sent straight to your inbox.

<p> If you think there’s a specific job you want to go for, but you’re not sure you meet all the requirements, you can bring that question to an AI platform. </p> <p> The prompt for ChatGPT (or a similar platform) can be “What qualifications are needed to be a wind turbine engineer?” or “What skills does a marketing director need?” </p> <p> You can also provide your work history to an AI platform and ask it to identify skills you likely possess. </p>

Identify skills and qualifications

If you think there’s a specific job you want to go for, but you’re not sure you meet all the requirements, you can bring that question to an AI platform.

The prompt for ChatGPT (or a similar platform) can be “What qualifications are needed to be a wind turbine engineer?” or “What skills does a marketing director need?”

You can also provide your work history to an AI platform and ask it to identify skills you likely possess.

<p>AI can answer just about any question that pops into your head during the job hunt. At least, it can try to. This might seem like a small aspect of the overall process, but it’s incredibly useful.</p> <p> Salary questions? Ask an AI what the average for the role is in your area. Just be aware that many AI models are limited in how up-to-date their information is. Bing AI, which is connected to the internet, might be your best option. </p> <p>  <p class=""><a href="https://financebuzz.com/supplement-income-55mp?utm_source=msn&utm_medium=feed&synd_slide=4&synd_postid=11812&synd_backlink_title=7+Things+to+Do+If+You%E2%80%99re+Barely+Scraping+by+Financially&synd_backlink_position=4&synd_slug=supplement-income-55mp">7 Things to Do If You’re Barely Scraping by Financially</a></p>  </p>

Answer questions during your job search

AI can answer just about any question that pops into your head during the job hunt. At least, it can try to. This might seem like a small aspect of the overall process, but it’s incredibly useful.

Salary questions? Ask an AI what the average for the role is in your area. Just be aware that many AI models are limited in how up-to-date their information is. Bing AI, which is connected to the internet, might be your best option.

7 Things to Do If You’re Barely Scraping by Financially

<p> AI is a powerful tool for researching companies in your job hunt. A good starting point is to ask the algorithm what the top organizations in your field of choice are. But you can go deeper.</p> <p> The most impressive advantage of using AI is its ability to mine data. AI can dig up information from company websites, employee reviews, news articles, and social media that’ll give you a glance into that company’s culture, financials, and history. </p> <p> Due to its internet integration, Bing AI is once again a good candidate for these questions. </p>

Research companies

AI is a powerful tool for researching companies in your job hunt. A good starting point is to ask the algorithm what the top organizations in your field of choice are. But you can go deeper.

The most impressive advantage of using AI is its ability to mine data. AI can dig up information from company websites, employee reviews, news articles, and social media that’ll give you a glance into that company’s culture, financials, and history.

Due to its internet integration, Bing AI is once again a good candidate for these questions.

<p> AI can be beneficial when it comes to writing your resume, mostly in terms of overcoming writer’s block and developing ideas.  </p> <p> We all know writing a resume isn’t particularly fun, but AI platforms can help by generating content for you to take and mold. For instance, try prompting it to describe a job you held previously, and mold its response into a resume bullet.  </p> <p> Bear in mind that doesn’t mean AI should be writing your resume for you. It makes mistakes, and those mistakes can prevent you from getting the job you’re after. Everything AI does for you should be double-checked and revised. </p>

Help write your resume

AI can be beneficial when it comes to writing your resume, mostly in terms of overcoming writer’s block and developing ideas.

We all know writing a resume isn’t particularly fun, but AI platforms can help by generating content for you to take and mold. For instance, try prompting it to describe a job you held previously, and mold its response into a resume bullet.

Bear in mind that doesn’t mean AI should be writing your resume for you. It makes mistakes, and those mistakes can prevent you from getting the job you’re after. Everything AI does for you should be double-checked and revised.

<p> In the same vein as asking an AI platform to identify the skills and qualifications typically needed for a given role, you can ask it if you’re a match for a particular job posting. </p> <p> For example, you can paste your resume into ChatGPT and write, “Using this resume, how is this candidate a good fit for this job post,” then paste the text of the listing and see what the AI responds with. </p> <p>  <p class=""><a href="https://financebuzz.com/ways-to-make-extra-money?utm_source=msn&utm_medium=feed&synd_slide=7&synd_postid=11812&synd_backlink_title=11+legit+ways+to+make+extra+money&synd_backlink_position=5&synd_slug=ways-to-make-extra-money">11 legit ways to make extra money</a></p>  </p>

Analyze a job post

In the same vein as asking an AI platform to identify the skills and qualifications typically needed for a given role, you can ask it if you’re a match for a particular job posting.

For example, you can paste your resume into ChatGPT and write, “Using this resume, how is this candidate a good fit for this job post,” then paste the text of the listing and see what the AI responds with.

11 legit ways to make extra money

<p> If you’re trying to garner attention from prospective employers, you should have a public LinkedIn profile. Of course, filling it out and making it attractive is its own task. Enter AI.</p> <p> You can create a prompt on ChatGPT along the lines of, “Write a LinkedIn profile based on the resume below” (and paste your resume). Use AI to spark some ideas and get started. </p>

Help write your LinkedIn profile

If you’re trying to garner attention from prospective employers, you should have a public LinkedIn profile. Of course, filling it out and making it attractive is its own task. Enter AI.

You can create a prompt on ChatGPT along the lines of, “Write a LinkedIn profile based on the resume below” (and paste your resume). Use AI to spark some ideas and get started.

<p> AI excels at generating content through the prompts you provide and can be a great tool to get over feeling stumped.  </p> <p> It can be as simple as entering “Write a cover letter for an IT director” and seeing what the algorithm comes up with. </p> <p> As with your resume, AI makes mistakes and shouldn't be writing your cover letter for you to use unedited. Make sure it sounds like you and not a robot. </p>

Help write your cover letter

AI excels at generating content through the prompts you provide and can be a great tool to get over feeling stumped.

It can be as simple as entering “Write a cover letter for an IT director” and seeing what the algorithm comes up with. 

As with your resume, AI makes mistakes and shouldn't be writing your cover letter for you to use unedited. Make sure it sounds like you and not a robot.

<p> While you should never submit an unedited AI-generated cover letter or resume as part of your application, algorithms can help you edit your materials. </p> <p> Once again, you may not even realize it’s there. For example, Microsoft uses AI in the baked-in editor for Word.  </p> <p> If you don’t have (or don’t want to use) Microsoft Word, there are other AI-infused editing options just a search away.  </p> <p>  <p class=""><a href="https://financebuzz.com/1000-in-the-bank?utm_source=msn&utm_medium=feed&synd_slide=10&synd_postid=11812&synd_backlink_title=7+savvy+moves+when+you+have+%241%2C000+in+the+bank&synd_backlink_position=6&synd_slug=1000-in-the-bank">7 savvy moves when you have $1,000 in the bank</a></p>  </p>

Analyze your resume

While you should never submit an unedited AI-generated cover letter or resume as part of your application, algorithms can help you edit your materials.

Once again, you may not even realize it’s there. For example, Microsoft uses AI in the baked-in editor for Word.

If you don’t have (or don’t want to use) Microsoft Word, there are other AI-infused editing options just a search away.

7 savvy moves when you have $1,000 in the bank

<p> Job interviews are the most intimidating part of the process. It’s always been that way and probably won’t ever change.  </p> <p> One reason is that you never know what a prospective employer will ask. Luckily, AI can act as that employer. </p> <p> Your prompt can be, “What questions would an interviewer ask for a marketing director role?” The AI will then produce a list of possible questions. It’s great for preparing.  </p>

Generate interview questions

Job interviews are the most intimidating part of the process. It’s always been that way and probably won’t ever change.

One reason is that you never know what a prospective employer will ask. Luckily, AI can act as that employer.

Your prompt can be, “What questions would an interviewer ask for a marketing director role?” The AI will then produce a list of possible questions. It’s great for preparing.

<p> ChatGPT is arguably the most accessible AI platform for most people. That means it can give you general guidance and suggestions for an interview based on the data it was trained with. </p> <p> It can also act as an interviewer. Just paste a job listing into ChatGPT and try the prompt, “Your role is an interviewer for the [position] at [Company}. With this job description in mind, interview me for the role.” </p>

Interview you

ChatGPT is arguably the most accessible AI platform for most people. That means it can give you general guidance and suggestions for an interview based on the data it was trained with.

It can also act as an interviewer. Just paste a job listing into ChatGPT and try the prompt, “Your role is an interviewer for the [position] at [Company}. With this job description in mind, interview me for the role.”

<p> Whether you’re hoping to jump into a new career or just want to <a href="https://financebuzz.com/supplement-income-55mp?utm_source=msn&utm_medium=feed&synd_slide=13&synd_postid=11812&synd_backlink_title=get+ahead+financially&synd_backlink_position=7&synd_slug=supplement-income-55mp">get ahead financially</a>, AI can be a powerful ally. </p> <p> AI’s uses aren’t limited to culling undesirable candidates from a recruiter’s list of applicants. There are good, solid ways — provided you’re careful — of employing it to get <em>you</em> employed. </p> <p> Still, be cautious when using AI. When you sign up for ChatGPT, for instance, you'll receive this warning: “While we have safeguards in place, the system may occasionally generate incorrect or misleading information and produce offensive or biased content. It is not intended to give advice.” </p> <p> So be sure to keep the human element at the forefront of your efforts. Artificial intelligence may be progressing in leaps and bounds, but it can’t replace you. </p> <p>  <p class=""><b>More from FinanceBuzz:</b></p> <ul> <li><a href="https://www.financebuzz.com/shopper-hacks-Costco-55mp?utm_source=msn&utm_medium=feed&synd_slide=13&synd_postid=11812&synd_backlink_title=6+genius+hacks+Costco+shoppers+should+know&synd_backlink_position=8&synd_slug=shopper-hacks-Costco-55mp">6 genius hacks Costco shoppers should know</a></li> <li><a href="https://financebuzz.com/recession-coming-55mp?utm_source=msn&utm_medium=feed&synd_slide=13&synd_postid=11812&synd_backlink_title=9+things+you+must+do+before+the+next+recession.&synd_backlink_position=9&synd_slug=recession-coming-55mp">9 things you must do before the next recession.</a></li> <li><a href="https://r.financebuzz.com/aff_c?source=%2Fai-job-hunting&offer_id=16866&aff_id=1006&aff_sub=msn&aff_sub2=&aff_sub3=&aff_sub4=feed&aff_sub5={impressionid}&aff_click_id=&aff_unique1={aff_unique1}&aff_unique2=&aff_unique3=&aff_unique4=&aff_unique5={aff_unique5}&rendered_slug=/ai-job-hunting&contentblockid=984&contentblockversionid=14468&ml_sort_id=&sorted_item_id=&widget_type=&cms_offer_id=637&keywords=&synd_slide=13&synd_postid=11812&synd_backlink_title=Can+you+retire+early%3F+Take+this+quiz+and+find+out.&synd_backlink_position=10" rel="nofollow">Can you retire early? Take this quiz and find out.</a></li> <li><a href="https://financebuzz.com/extra-newsletter-signup-testimonials-synd?utm_source=msn&utm_medium=feed&synd_slide=13&synd_postid=11812&synd_backlink_title=9+simple+ways+to+make+up+to+an+extra+%24200%2Fday&synd_backlink_position=11&synd_slug=extra-newsletter-signup-testimonials-synd">9 simple ways to make up to an extra $200/day</a></li> </ul>  </p> <p> <i>We may receive compensation from the products and services mentioned in this story, but the opinions are the author's own. Compensation may impact where offers appear. We have not included all available products or offers. Learn more about <a href="https://financebuzz.com/advertising-policy?utm_source=msn&utm_medium=feed&synd_slide=13&synd_postid=11812&synd_backlink_title=how+we+make+money&synd_slug=advertising-policy">how we make money</a> and <a href="https://financebuzz.com/editorial-policy?utm_source=msn&utm_medium=feed&synd_slide=13&synd_postid=11812&synd_backlink_title=our+editorial+policies&synd_slug=editorial-policy">our editorial policies</a>.</i> </p>

Bottom line

Whether you’re hoping to jump into a new career or just want to  get ahead financially , AI can be a powerful ally.

AI’s uses aren’t limited to culling undesirable candidates from a recruiter’s list of applicants. There are good, solid ways — provided you’re careful — of employing it to get you employed.

Still, be cautious when using AI. When you sign up for ChatGPT, for instance, you'll receive this warning: “While we have safeguards in place, the system may occasionally generate incorrect or misleading information and produce offensive or biased content. It is not intended to give advice.”

So be sure to keep the human element at the forefront of your efforts. Artificial intelligence may be progressing in leaps and bounds, but it can’t replace you.

More from FinanceBuzz:

  • 6 genius hacks Costco shoppers should know
  • 9 things you must do before the next recession.
  • Can you retire early? Take this quiz and find out.
  • 9 simple ways to make up to an extra $200/day

We may receive compensation from the products and services mentioned in this story, but the opinions are the author's own. Compensation may impact where offers appear. We have not included all available products or offers. Learn more about how we make money and our editorial policies .

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IMAGES

  1. Help Desk Specialist Resume Samples

    how to write a resume for a help desk job

  2. Help Desk Representative Resume Samples

    how to write a resume for a help desk job

  3. IT Help Desk Support Resume Samples

    how to write a resume for a help desk job

  4. Sample Resume for a Midlevel IT Help Desk Professional

    how to write a resume for a help desk job

  5. Help Desk Specialist Resume Samples

    how to write a resume for a help desk job

  6. Help Desk Supervisor Resume Samples

    how to write a resume for a help desk job

VIDEO

  1. You NEED to Customize Your Resume

  2. full job here on my channel

  3. ⁉️Are you using the right style for your resume? 🤨 #resume #jobsearch #professional

  4. 😩 Resume looking a little empty? Try this! #careeradvice #resume #jobsearch

  5. How To Land A Help Desk Job

  6. Customize Your Resume to the Job

COMMENTS

  1. Help Desk Resume Sample & Job Description [+Entry Level]

    A help desk resume example better than 9 out of 10 other resumes. How to write a help desk resume that will land you more interviews. Tips and examples of how to put skills and achievements on a help desk resume. How to describe your experience on a resume for a help desk professional to get any job you want.

  2. Help Desk Resume Example (Free Download)

    Pair your resume with a strong help desk cover letter. To ensure your job application leaves a lasting impression on a hiring manager, write an outstanding help desk cover letter to further explain why you're the perfect person for the job. Here's how to write a strong help desk cover letter:

  3. Help Desk Associate Resume Examples and Template for 2024

    How to write a help desk associate resume. Here are six steps for how to write an effective resume: 1. Consider your formatting. When preparing your application materials, start by formatting an outline for your resume. You can either create your own outline or use a template. By using a resume template or creating an outline, you can ensure ...

  4. Help Desk Support Resume: Examples and Best Practices

    A well-crafted Help Desk Support Resume is critical for job seekers who want to land a Help Desk Support job. A Help Desk Support Resume serves as an introduction to the job candidate and provides a snapshot of their experience and qualifications. A Help Desk Support Resume that is poorly written or lacks information can immediately disqualify a candidate from consideration. Conversely, a well ...

  5. Entry Level Help Desk Resume Example & Essential Skills

    Help desk workers provide technical support to clients by asking questions and troubleshooting to find the source of their problems. To do the job well, they must have great computer skills and people skills.. When you're making a resume for an entry-level help desk position, the key is to highlight your ability to resolve technical issues, work well with others, and constantly update your ...

  6. 3 Help Desk Resume Examples for 2024

    Here's an example of a summary that can be used on a Help Desk resume. Help Desk Resume Summary Example #1. Help Desk professional with a focus on customer satisfaction. Implemented a new ticketing system that improved response times by 30%.

  7. IT Help Desk Resume—Examples and 25+ Writing Tips

    Expert Hint: A Zendesk study shows the average customer satisfaction score for help desk employees is 95%. If your personal best is below that, consider leaving it off your help desk support resume. 4. Target Your Education Section. You don't need a ton of schooling on a resume for help desk jobs.

  8. 5 Help Desk Resume Examples & Guide for 2024

    Key Takeaways. Read the job description thoroughly to identify the hiring company's needs and address them in your resume. Create an eye-grabbing header to keep headhunters reading. Feature your relevant work experience and solidify your claims through precise metrics and quantifiable achievements.

  9. Help Desk Support Resume Examples for 2024: Templates & Tips

    Take these steps into consideration when creating your help desk support resume: Focus on your skills — Create a thorough skills section with soft and hard skills relevant to the position and match those skills in the job description. Use relevant experiences for your work history — internships, volunteer work and personal projects.

  10. How To Write an Impressive Help Desk Analyst Resume (With a ...

    2. List your name and contact information. The top left-hand corner of your resume should have your name and contact information listed. Bold your name and increase its font size to no more than 14 to make it stand out. In separate lines underneath your name, write your city and state, phone number and email address.

  11. 3 Help Desk Resume Examples Built to Work in 2024

    3 Tips for Writing an Entry-Level Help Desk Resume. Highlight academic projects. Showcase relevant coursework and academic projects that demonstrate your technical abilities. For instance, you could mention a group project where you contributed to designing and implementing a help desk ticketing system for your IT class.

  12. IT Help Desk Resume Examples & Writing tips 2024 (Free Guide)

    Resume builders can be a great help in creating such a resume. The job search resources at Resume.io, for example, include more than 350 occupation-specific writing guides with corresponding resume examples. This step-by-step guide is backed by sample wording from an IT help desk resume you can adapt as you like. Here's what we'll discuss:

  13. Help Desk Resume Examples & Samples for 2024

    Help Desk Resume Examples. Help Desk professionals offer technical support to individuals and corporations. Common duties listed on a Help Desk resume include taking phone calls, providing support via email, identifying computer problems, translating complex concepts into simple terminology, and tracking common customer difficulties.

  14. Help Desk Resume Examples: Templates & Formats

    🖋 Step 1: Understand the differences between a help desk CV and a help desk resume. A CV is a document that covers all of your past experience and skills—whether it is related to the job you are applying for or not. A resume is a one-to-two-page record of all of your past related work history and skills.. 🖋 Step 2: Choose the right help desk resume format.

  15. How To Write a Help Desk Technician Resume Objective

    Here are seven steps you can follow to write a help desk technician resume objective: 1. Be direct and concise. Since a resume objective is only two sentences, it's important to make it direct and concise. Hiring managers may review many resumes, so it's important to describe your goals and experience succinctly so they can quickly learn what ...

  16. Top 17 Help Desk Resume Objective Examples

    How to Write a Help Desk Resume Objective. A help desk resume objective is an important part of any help desk job application. It should be concise, focused and demonstrate your value to the employer. Writing a help desk resume objective requires you to consider what employers are looking for in a help desk employee, as well as what unique ...

  17. Help Desk Technician Resume Example

    Congratulations, you've now navigated the essentials of crafting a standout Help Desk Technician resume with Wozber. Your journey doesn't stop here. Dive into Wozber's free resume builder , making the most of ATS-friendly resume templates and the ATS resume scanner to ensure your resume isn't just seen, but remembered.

  18. Help Desk Manager Resume Example

    Let's craft a summary that sets you apart. Example. Help Desk Manager with over 7 years in the IT industry, leading and mentoring teams to deliver exceptional technical support and customer service. Proven ability to optimize support processes, establish performance goals, and deliver against demanding SLAs.

  19. Best Resume Writing Service

    My resume writer took the time to gather my work experience and explained the approach to writing a descriptive resume. The video clip allowed me to understand how to effectively update my resume using the same approach and therefore gain confidence in showcasing my qualifications, work experience, and skills sets. Paula

  20. How to Use Transferable Skills to Write a Job-winning Resume

    Focus on aligning your skills with the employer's expectations. Make a robust skills section. Most transferable skills are soft skills. Make sure your skills section includes a balance of both hard and soft skills so that you can position yourself as a strong and well-rounded candidate.

  21. How to Change Careers: Everything You Need to Know

    3. IT support/help desk. If you have a knack for technology, entering IT through support roles can be a stepping stone to more specialized IT careers. Certifications can often be earned quickly to help make this career switch. 4. Web development. Web development is particularly accessible for career changers.

  22. How To Write a Help Desk Resume Objective With No Experience

    Here are three steps to do this: 1. Describe yourself as a professional. To begin your help desk resume objective, you can briefly describe yourself and what your current role is if it is related to the help desk role you're seeking. Typically, you use one or two descriptive adjectives to describe yourself as a professional, such as "detail ...

  23. Tweak your resume with action words using Microsoft Copilot's AI

    Here's what Copilot suggests for engineering resumes: Use strong action verbs: Start bullet points with dynamic verbs to convey your actions effectively. Quantify achievements: Include measurable results to provide a clear sense of your accomplishments. Be specific about technical skills: Clearly list your technical skills to match the job ...

  24. Help Desk Automation: A Recipe for Better Support

    Here are a few ways that help desk automation might benefit your team: Faster response times — When administrative work is automated, team members are able to prioritize customer interactions, helping reduce response time and increase satisfaction. Reduced mistakes — Automation ensures that all tasks get completed and no conversation falls ...

  25. 7 Best ChatGPT Prompts To Help You Write Your Resume

    Here are the top prompts for ChatGPT to help you write your resume. Ask ChatGPT To Create a Custom Resume for a Specific Job The more specific a resume is, the better.

  26. How to Create a Resume for an Office Job

    2. Compile your personal information. At the top of your resume using the heading feature, include all of your contact information. This should cover your full name, address, phone number and professional email address. You can also include your current job title if you feel this will positively support your resume. 3.

  27. 11 Ways AI Can Help You With Your Next Job Hunt

    Whether you're looking to make the leap into a new profession or just make extra money, AI is a practical, innovative tool for job seekers. A brief warning: Don't rely on AI to create a ...