functional resume customer service samples

Build my resume

functional resume customer service samples

  • Resume builder
  • Build a better resume in minutes
  • Resume examples
  • 2,000+ examples that work in 2024
  • Resume templates
  • 184 free templates for all levels
  • Cover letters
  • Cover letter generator
  • It's like magic, we promise
  • Cover letter examples
  • Free downloads in Word & Docs

24 Customer Service Resume Examples for 2024

Stephen Greet

Customer Service Resume

  • Customer Service Resumes by Experience
  • Customer Service Resumes by Role
  • Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 24 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Customer Service resume example with 10 years of experience

Why this resume works

  • The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

functional resume customer service samples

  • Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
  • Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
  • We suggest bold (but not garish) colors in the header and titles to draw attention.
  • Say goodbye to excess white space by adding some relevant projects you’ve worked on.
  • Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

Customer Service Associate Resume Example with 5 years experience

  • Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
  • Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
  • For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

Customer Service Manager Resume Example with 9 years experience

  • Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned.If these kinds of details paralyze you, take a breath; now, start off your  resume-building  adventure with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
  • Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
  • If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Call Center Resume

Customer service call center resume example with telemarketing experience

  • It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
  • If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

Customer service bank resume example with 4 years of experience

  • Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

Insurance customer service resume example with 11 years experience

  • Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

Client service manager resume example with 11 years experience

  • And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

Customer Service Specialist Resume Example with 10 years experience

  • Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
  • Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

Retail Customer Service Clerk Resume Example with 2 years experience

  • The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
  • We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
  • Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

Customer Success Manager Resume Example with 10+ years experience

  • Challenge yourself to prove your impact with metrics.
  • For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
  • Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

Bilingual Customer Support Resume Example with 7 years experience

  • For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
  • Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
  • Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

Customer Service Consultant Resume Example with 20+ years experience

  • Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
  • Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
  • Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

Customer Service Agent Resume Example with 7 years experience

  • As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
  • Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
  • Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

Customer Service Success Specialist Resume Example with 5 years experience

  • Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
  • Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
  • Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

Customer Service Coordinator Resume Example with 8 years experience

  • That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
  • A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

Customer Service Advisor Resume Example with 13 years experience

  • Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
  • Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

Customer Service Technician Resume Example with 4 years experience

  • It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
  • Don’t be afraid to highlight your  hobbies and interests on your resume .
  • But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

Customer service representative resume example with 5 years experience

  • So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

Call center customer service resume example with 5 years experience

  • Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

Professional customer service resume example with 10+ years experience

  • Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

Customer service supervisor resume example with 3 years experience

  • If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

Remote customer service resume example with 2 years experience

  • By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

Customer service sales resume example with 3 years experience

  • Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

  • Receptionist
  • Sales Associate
  • Front desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Recruiter points with yellow chalk to job skills and qualifications list on blackboard

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

  • Customer service skills
  • Formatting your customer service resume
  • Quantifying your previous impact
  • Customizing your resume for each job

functional resume customer service samples

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

  • Answer telephone calls and emails promptly in Spanish and English
  • Maintain and extend client base through positive customer interaction
  • Excellent verbal and written skills in both Spanish and English
  • Strong organizational and analytical skills 
  • Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

  • Bilingual (Spanish and English)
  • Organized 
  • Strong verbal and written communication 
  • Proven customer success 
  • Empathetic 
  • Methodical and thorough documentation 
  • CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

  • Data analysis
  • Metrics-driven
  • Customer service reporting
  • Self-motivated
  • Social media
  • Creative problem-solver
  • Inquisitive

functional resume customer service samples

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

  • Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
  • Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
  • The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
  • Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
  • Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

  • College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

Customer service resume objective

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

  • I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

Customer service resume summary

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

functional resume customer service samples

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

  • Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
  • Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
  • Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
  • Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
  • Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
  • Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

  • Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
  • Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
  • Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

  • Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
  • Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
  • Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
  • No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

  • All of these are good ways to customize your job description points.
  • Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
  • Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

  • Outcomes like increased sales or error reductions are great metrics to include.
  • Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
  • Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

  • Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
  • Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

  • For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
  • Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

  • Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
  • Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

  • CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
  • Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

  • Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
  • Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

  • CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use our  resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

Create my free resume now

Resume Worded

  • Resume Examples
  • Administrative Resumes

24 Customer Service Resume Examples - Here's What Works In 2024

Applying for a customer service role your resume is an essential part of your application. below, we’ve compiled five resume templates with the most important qualities that hiring managers are looking for in 2023. (google docs and pdfs attached)..

Hiring Manager for Customer Service Roles

Have you ever been told that you have a sixth sense for other people’s emotions? Do you have superb communication skills? Do you love solving interesting problems? If you answered yes to any of these questions, you could have what it takes to work in customer service. In the modern era, the need for strong customer service employees is higher than ever. The internet is helping brands reach global audiences and users, making the 24/7, “always-on” marketplace a reality. In addition, customer’s voices are amplified across platforms in the modern era, making the success of a business depend heavily on customer satisfaction. A strong customer service team is key to building the foundation of a successful company, and recruiters are on the hunt for customer service representatives, managers, and supervisors who are adept at solving customer issues and who can represent and uphold the company’s brand. Experts project that the employment of customer service employees will grow a staggering 10% through 2024 -- faster than the average for any other field of expertise. But as the field grows, so does the amount of competition. If you want to work in customer service, it’s important to ensure that your resume will stand out from the crowd. What should a customer service resume in 2023 look like? Below, we’ll go over 5 successful customer service resume templates that you can download and use. We’ll also go over some of the most important skills that hiring managers look out for, and some other useful tips to keep in mind as you write your customer service resume.

Customer Service Resume Templates

Jump to a template:

  • Customer Service Representative
  • Customer Service Manager
  • Customer Service Supervisor
  • Entry Level Customer Service Representative
  • Director of Customer Service
  • Retail Customer Service Rep
  • Call Center Customer Service Rep
  • Customer Service Specialist
  • Customer Service Agent
  • Customer Service Cashier
  • Customer Service Associate
  • Customer Service Sales Associate
  • Healthcare Customer Service Rep
  • Remote Customer Service Rep
  • Call Center Manager
  • Call Center Representative
  • Call Center Supervisor
  • Call Center Agent
  • Call Center CSR

Jump to a resource:

  • Keywords for Customer Service Resumes

Customer Service Resume Tips

  • Action Verbs to Use
  • Writing a Resume Summary
  • Bullet Points on Customer Service Resumes
  • Related Administrative Resumes
  • Similar Careers to a Customer Service
  • Customer Service CV Examples

Template 1 of 24: Customer Service Representative Resume Example

If you are outgoing, patient, and a great communicator, a role as a customer service representative might be right for you. Customer service representatives are customer-facing roles who address customer concerns, issues and complaints for a company. The customer service representative is the company's first line of defense in helping customers and ensuring satisfaction. These professionals may work in-person, or in remote settings like a call center. The customer service representative may address a variety of questions and problems from customers each day, and therefore must be master communicators and skilled problem solvers. To become a customer service representative, you’ll need at minimum a high diploma, and preferably an associates degree in a related field like psychology or business adminstration. Previous customer facing experience, such as prior roles as a sales associate or support specialist will be helpful in landing this role. Soft skills are of utmost importance when it comes to what companies are looking for in potential customer service representatives. The ideal candidate will be patient, great at multitasking, and communicating.

A resume for a customer service presentative with a dgeree in communications and experience as a sr. customer service representative.

We're just getting the template ready for you, just a second left.

Tips to help you write your Customer Service Representative resume in 2024

   showcase your ability to handle stress effectively.

A role as customer service representative can quickly become overwhelming if you don’t have great stress and crisis management tools. Customers may be emotional when they address representatives, which makes it extremely important that you show your experience with crisis de escalation, active listening, and effective problem solving on your resume.

   Highlight any successes you have had boosting customer satisfaction

Oftentimes, customer service reps are rated on a customer satisfaction score. If you’ve had roles where you were rated on a customer satisfaction survey, be sure to highlight any steps you took to improve your customer ratings. Maybe you often went above and beyond for customers, or found a new way to solve a common issue. Either way, be sure to highlight any experience you have improving customer experience.

Highlight any successes you have had boosting customer satisfaction - Customer Service Representative Resume

Skills you can include on your Customer Service Representative resume

Template 2 of 24: customer service representative resume example.

When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

Use this resume template with strong bullet points to apply to be a customer service representative.

   Strong action verbs and tangible results in customer support

The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

Strong action verbs and tangible results in customer support - Customer Service Representative Resume

   Education and skills related to customer support fields

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

Education and skills related to customer support fields - Customer Service Representative Resume

Template 3 of 24: Customer Service Manager Resume Example

The customer service manager is an integral role on any customer-facing team. Customer service managers can work in a variety of industries. They are responsible for leading the customer service team, ensuring customer ratings are trending positively, revamping customer service protocols, training new staff, and more. To become a customer service manager, you’ll need some critical soft skills and experience. Generally, hiring managers will look for a candidate with a minimum of an associates degree in business, communications, or another related field. However, those with a high school diploma could be considered if they have a lot of experience. Previous customer service and support experience is required to land this role. Candidates should be comfortable working face-to-face with customers, excellent problem solvers, and goal oriented.

A resume for a customer service manager with a degree in customer service management and experience as a customer service representative.

Tips to help you write your Customer Service Manager resume in 2024

   highlight your leadership skills.

As a customer service manager, you will train and guide junior-level customer service staff. For this reason, you should highlight your ability to mentor and lead others. Maybe you volunteer with tutoring teens, or maybe a previous job has asked you to step up as a leader. In any case, all leadership experience you have should be clearly highlighted on your resume.

Highlight your leadership skills - Customer Service Manager Resume

   Showcase your experience improving customer service metrics

Metrics are very important benchmarks to understand in customer service. As the customer service manager, you will be asked to help improve your team’s metrics, like customer satisfaction or NPS. For this reason, it’s important to show off any experience you have improving a team’s numbers or helping a team meet a new goal.

Showcase your experience improving customer service metrics - Customer Service Manager Resume

Skills you can include on your Customer Service Manager resume

Template 4 of 24: customer service manager resume example.

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

When applying to be a customer service manager, include work experience that showcases leadership ability.

   Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

Leadership-oriented work experience, essential for customer service managers - Customer Service Manager Resume

   Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Detailed bullet points with measurable results, using metrics core to customer support - Customer Service Manager Resume

Template 5 of 24: Customer Service Supervisor Resume Example

The customer service supervisor is a leadership position who oversees many facets of a customer service team. These individuals usually have extensive experience in customer-facing and/or team leadership roles. As a customer service supervisor, you will be responsible for training and mentoring customer service representatives, tracking employee performance, monitoring key metrics, solving high-level issues and complaints, and more. To become a customer service supervisor, you should have keen problem solving skills, strong leadership abilities, and be an effective multitasker. For this role, a minimum of an associate's degree is necessary, however a bachelor’s degree could help you land this role more easily. Moreover, hiring managers will be looking for candidates with 3-5 years experience in customer-facing roles, such as experience as a sales representative, customer care representative, or telephone sales representative. You must show hiring managers you understand how to effectively manage and solve customer complaints. In addition, candidates for the role should have excellent time management and leadership skills.

A resume for a customer service supervisor with a degree in business admin and experience as a customer service coordinator.

Tips to help you write your Customer Service Supervisor resume in 2024

   detail your ability to train and mentor others.

Since customer service supervisors are responsible for overseeing day-to-day productivity of the customer service team, it’s important that they are able to identify areas for growth and improve employee performance quickly. Any and all experience you have teaching, mentoring, or training others should be outlined on your resume.

Detail your ability to train and mentor others - Customer Service Supervisor  Resume

   Highlight your experience giving constructive feedback

Customer service managers will be asked to give employees actionable feedback to improve their customer service and KPIs. For this reason, it’s important to have managerial skills such as delivering constructive feedback. Any courses you’ve taken or experiences you’ve had that relate to giving constructive feedback should be highlighted on your resume.

Highlight your experience giving constructive feedback - Customer Service Supervisor  Resume

Skills you can include on your Customer Service Supervisor resume

Template 6 of 24: customer service supervisor resume example.

A customer service supervisor plays a key role in the smooth and successful execution of customer service operations. Typically, a customer service supervisor is one level lower than a customer service manager, and with experience may eventually be promoted to that role. Thus, this job often includes some budding responsibilities that you might expect from a manager, including recruiting, training, and general involvement in the ongoing development of the customer service team.

When applying to be a customer service supervisor, make your resume stand out by including promotions or other honors.

   Includes management skills, core to customer support teams

Because a customer service supervisor involves a sizable amount of management and supervisory responsibilities, you should call out experiences you’ve had in the workplace where you have utilized such skills. Try to think of times in the past where you’ve demonstrated admirable leadership qualities, whether it’s coaching staff, ensuring employee satisfaction, or juggling multiple stakeholders in tricky situations. In this resume, the applicant highlights that they “coached, motivated and counselled staff of 30+ employees”.

Includes management skills, core to customer support teams - Customer Service Supervisor Resume

   Promotions and awards demonstrate past success and track record

A great way to stand out from the crowd is to highlight your unique accomplishments and achievements. Perhaps you’ve been promoted ahead of the typical cycle at a role, or you’ve been recognized by your superiors for your superb work ethic and dedication. Any sort of award or outstanding advancement through an organization, even in non-customer service capacities, can communicate to the hiring manager that you’re a fantastic employee. In this template, the applicant notes such promotions and awards (e.g. Awarded ‘Employee of the Year’ consecutively for 2 years; Promoted after 8 months...ahead of schedule by 16 months).

Promotions and awards demonstrate past success and track record - Customer Service Supervisor Resume

Template 7 of 24: Entry Level Customer Service Representative Resume Example

As an Entry Level Customer Service Representative, you're the front line of a company's communication with its customers. It's a role that demands exceptional interpersonal skills and a knack for problem-solving. Recently, the ability to navigate and use customer relationship management (CRM) software has become more important as companies digitalize their processes. When crafting your resume, it's crucial to portray not just your customer service abilities, but also your adaptability in a technology-driven workspace. In this role, patience and empathy are also key. The pandemic has put customer service reps under increasing pressure as businesses pivot to meet changing consumer needs. Your resume should tell a story of resilience, adaptability, and unflappable customer service even when faced with challenging situations.

An exemplary resume for an Entry Level Customer Service Representative role.

Tips to help you write your Entry Level Customer Service Representative resume in 2024

   emphasize crm software proficiency.

In your 'Skills' section, be sure to include any experience with CRM software. Today, companies expect their customer service reps to efficiently manage customer data, making this skill a high-priority.

Emphasize CRM Software Proficiency - Entry Level Customer Service Representative Resume

   Showcase Adaptability through Specific Examples

Under your 'Experience' section, cite specific instances where you adapted to sudden changes or challenges. It shows your resilience and ability to remain composed under unexpected circumstances which are essential in a customer service role.

Showcase Adaptability through Specific Examples - Entry Level Customer Service Representative Resume

Skills you can include on your Entry Level Customer Service Representative resume

Template 8 of 24: entry level customer service representative resume example.

If you’re still taking classes as a student, or even if you just graduated, the recruiting world can be an intimidating place -- especially if you don’t have much work experience. Don’t worry! You can use this template to show recruiters that you have relevant experience in internships or clubs, and that you’re fully capable and skilled for the role.

Students who are crafting an entry-level resume should lead with an education section to demonstrate your relevant interests and strengths.

   Put your education at the top for entry-level roles

You may notice that this resume template is quite different from the other templates in organization, with the education section found at the top. This is intentional, and quite common in many successful entry-level resumes. Since most students don’t have a wealth of experiences in the workplace, recruiters will look at your education section to understand your interests and your experience. Make sure to include your GPA and any honors you may have, along with relevant coursework that may be applicable to the role. You can also include any relevant certifications to show that you are someone who takes initiative to learn.

Put your education at the top for entry-level roles - Entry Level Customer Service Representative Resume

   Relevant experience, skills, and projects highlighting transferrable customer support skills

Even though it’s okay to not have experience in customer satisfaction specifically, it’s important to include as many areas where you have engaged in similar capacities. Create detailed bullet points of any internships you might have had, and include responsibilities and achievements that are directly applicable to a customer service role. You can do the same with your experiences in volunteering or with university projects. For example, this applicant calls out that they did an analysis to “understand customer sentiment and purchasing trends”.

Relevant experience, skills, and projects highlighting transferrable customer support skills - Entry Level Customer Service Representative Resume

Template 9 of 24: Director of Customer Service Resume Example

The director of customer service is a senior-level role. This person oversees an organization's customer service program, policies, and procedures They may develop customer service KPIs and metrics, assist in developing budgets, interpret customer service data and reports, and more. All in all, this role is responsible for ensuring all aspects of a company’s customer service department are running smoothly. Given that this is a senior-level role, considerable customer service knowledge and experience is critical. Hiring managers will be looking for a candidate with a minimum of a bachelor’s degree in business adminstration or management. Moreover, ideal candidates for this role will have 5+ years of experience in customer service. Companies will look for a candidate with previous experience in roles such as sales manager, supervisor, or customer care executive. Strong candidates for this role will have a deep understanding of customer service metrics, budgeting, and project management.

A resume for a customer service director with a bachelor's degree in business and experience as a customer service manager.

Tips to help you write your Director of Customer Service resume in 2024

   highlight your project management knowledge and skills.

As a director of customer service, you will need to execute on many projects and tasks. It’s important to understand how to effectively work through projects and delegate tasks as appropriate. For this reason, you should show off any project management experience on your resume. It’s wise to get certified in Six Sigma Green Belt, or another popular project management framework.

Highlight your project management knowledge and skills - Director of Customer Service Resume

   Showcase your success cross-collaborating interdepartmentally

The director of customer service will need to collaborate internally with the sales, marketing, and finance teams to complete projects and meet goals. Therefore, it’s important to detail instances where you have successfully collaborated with other departments to execute a project or meet a new goal.

Showcase your success cross-collaborating interdepartmentally - Director of Customer Service Resume

Skills you can include on your Director of Customer Service resume

Template 10 of 24: director of customer service resume example.

The Director of Customer Service is a highly ranked position in the customer service team, and commands a large scope of responsibility for the organization’s implementation of customer service initiatives and execution of strategic imperatives. Accordingly, this position requires excellent business judgment, fantastic management skills, and strong decision-making abilities. It is essential to showcase evidence that you have such expertise by including detailed descriptions of your experience in customer service related positions, as well as evidence of your technical skills, specifically those needed to facilitate operational management.

When applying for a Director of Customer Service position, use this template to display your extensive experience in the field.

   Strong work experience section, with evidence of management-level customer support experience

A detailed history of work experience in customer service is one of the most important parts of your resume when applying for a Director level role. Notice that the applicant uses strong action verbs as well as quantitative accomplishments throughout the bullet points under each role. Recruiters must be able to quickly skim your resume and obtain a picture of someone who has the expertise required for providing the strategic direction and knowhow to deliver high quality customer service and execute on standard policies and procedures.

Strong work experience section, with evidence of management-level customer support experience - Director of Customer Service Resume

   Technical skills, to help you get past Applicant Tracking Systems

As a Director of Customer Service, simply including your experience in working with customers might not showcase the necessary skills you need to qualify for the job. That’s why it’s important to emphasize your technical abilities with specific platforms such as Zendesk / HelpScout or Salesforce, or even with customer relationship management (CRM) systems. This also helps you get past ATS, or resume screeners, which may auto-reject your resume if you don't have the right skills on your resume.

Technical skills, to help you get past Applicant Tracking Systems - Director of Customer Service Resume

Template 11 of 24: Retail Customer Service Rep Resume Example

This is an almost entirely customer-facing position. You will be the face of the company to the customer and will be on hand to lend a friendly face and to answer any questions they may have. You may also be tasked with dealing with customer complaints and offering solutions, as well as any cashier tasks, or sales tasks that may be assigned. This job requires a positive attitude, problem-solving skills, and excellent communication, among other soft skills. While no higher education is required, it would look good on your resume to have a degree. More importantly, however, is your experience. Recruiters want to see that you have had experience in customer-facing positions; preferably in the industry you are applying to. Take a look at this successful resume sample.

A retail customer service rep resume sample that highlights the applicant’s certifications and impressive skills list.

Tips to help you write your Retail Customer Service Rep resume in 2024

   gain certification to give you an edge..

Go the extra mile and gain customer service certification. It will show recruiters your commitment to the profession and will also show the knowledge and ability you bring with you. This applicant has three impressive certifications.

Gain certification to give you an edge. - Retail Customer Service Rep Resume

   Use your skills list to show task capabilities.

Show recruiters the functions of your job that you can do by using your skills list. Show them that you can handle customer service, sales, cashiering, etc. This applicant has done this very successfully.

Use your skills list to show task capabilities. - Retail Customer Service Rep Resume

Skills you can include on your Retail Customer Service Rep resume

Template 12 of 24: call center customer service rep resume example.

In this position, you will be helping customers with any queries or problems they may have related to the company. The only difference between you and other customer service reps is you will be working over the phone and in a call center. To succeed you must have excellent communication and problem-solving skills. The ability to remain polite and helpful in stressful situations is also key. The big benefit to this position is you do not have to be in the same physical location as the store or company. Many call centers for American companies are located in other countries. Here is a recruiter-approved resume sample for this position.

A call center customer service representative resume sample that highlights the applicants communication skills and impressive experience.

Tips to help you write your Call Center Customer Service Rep resume in 2024

   list all languages that you speak..

Having an extra language when working in a call center position is highly beneficial and desired. So list all languages that you can communicate with over the phone. Make sure to include your level of proficiency for each.

List all languages that you speak. - Call Center Customer Service Rep Resume

   Include your customer satisfaction rates.

An easy way to make your resume shine is to include actual figures that show recruiters how successful you have been in previous positions. So include your customer satisfaction rate or rate of resolving customer problems.

Include your customer satisfaction rates. - Call Center Customer Service Rep Resume

Skills you can include on your Call Center Customer Service Rep resume

Template 13 of 24: customer service specialist resume example.

A customer service specialist is in charge of handling any customer queries and resolving any issues they may face in a timely manner. This may be in person, over the phone, or via email. To succeed you must be an excellent communicator and problem solver. Recruiters will be looking to see customer service experience. While a degree is not always necessary, any related degree or certification will greatly benefit your application and resume.

A customer service specialist resume sample that highlights the applicant’s skills section and certifications.

Tips to help you write your Customer Service Specialist resume in 2024

   include all industry-standard tools in your skills section..

You need to show that you are experienced in using basic customer service tools. So make sure your tools list reflects this. Go a step further by finding out the tools of your company of choice and ensure you include those in your resume when applying to that company.

Include all industry-standard tools in your skills section. - Customer Service Specialist Resume

   Work on getting customer service certification.

Get a leg up on the competition by getting customer service certification. It will show your dedication to the profession and also indicate a strong skill set to recruiters.

Work on getting customer service certification. - Customer Service Specialist Resume

Skills you can include on your Customer Service Specialist resume

Template 14 of 24: customer service agent resume example.

A customer service agent assists a company’s customers, addresses concerns, and answers questions. This is a customer-facing position so you need to be approachable, friendly, polite, and helpful. Recruiters would prefer to see a resume showing customer service experience in their industry. Any extra steps you have taken to gain certification or even a degree in customer service or a related field would also be a huge positive.

A customer service agent resume sample that highlights the applicant’s experience and workload capabilities.

Tips to help you write your Customer Service Agent resume in 2024

   include any other customer-facing experience..

If you have experience in sales or any other customer-facing job, feel free to include it if your experience section is looking scarce. There are very many relevant transferable skills you will gain from these positions which would help you succeed as a customer service agent.

Include any other customer-facing experience. - Customer Service Agent Resume

   Quantify your workload capabilities.

Impress recruiters by including figures of how many customer complaints you resolved in previous positions. Include any other impressive figures related to customer service tasks.

Quantify your workload capabilities. - Customer Service Agent Resume

Skills you can include on your Customer Service Agent resume

Template 15 of 24: customer service cashier resume example.

A customer service cashier is responsible for processing payments of customers when they want to buy a company’s products. Your tasks may include scanning goods, confirming prices, processing cash or card payments, keeping the cashier area organized, bagging or wrapping goods, etc. Like other customer service staff, you need to have excellent communication and a polite and helpful demeanor. In addition, you will need to be good with numbers and be experienced in using payment technology. Recruiters would prefer to see applicants with retail cashier experience.

A customer service cashier resume sample that highlights the applicant’s financial experience and cashier tools.

Tips to help you write your Customer Service Cashier resume in 2024

   keep your cashier tools section updated..

Technology is always advancing. As new and more efficient cashier tools are developed, ensure you learn to use them and update your resume to include them.

Keep your cashier tools section updated. - Customer Service Cashier Resume

   Highlight any financial experience.

A degree in accounting or a similar field is extremely useful for this position. Any financial certifications would equally be beneficial. So ensure you list any related certifications. If you have none, consider gaining some to stand out from the crowd.

Highlight any financial experience. - Customer Service Cashier Resume

Skills you can include on your Customer Service Cashier resume

Template 16 of 24: customer service associate resume example.

A customer service associate ensures that a customer’s experience is as smooth and enjoyable as possible. You will need to be friendly and helpful. Your tasks will include handling any customer queries or problems and providing solutions to any issues they may have. You will also be in charge of keeping a good record of customer interactions and relaying any customer issues to your superiors. Soft skills you must possess include excellent communication, excellent problem-solving skills, and an inviting and calm demeanor. Take a look at this successful customer service associate's resume.

A customer service associate resume sample that highlights the applicant’s related experience and transferable skills.


Tips to help you write your Customer Service Associate resume in 2024

   list your capabilities in the skills section..

Make your capabilities as easy to recognize as possible by listing the customer service tasks you can do in your skills section as this applicant has done.

List your capabilities in the skills section. - Customer Service Associate Resume

   Include any customer-facing experience.

Customer-facing positions have a lot of overlap in terms of skills and tasks, so adding them to your resume will be useful. This applicant has included their cashier experience.

Include any customer-facing experience. - Customer Service Associate Resume

Skills you can include on your Customer Service Associate resume

Template 17 of 24: customer service sales associate resume example.

This is an entry-level position where you will be tasked with assisting customers at any point of their sales journey while in your store. You may be responsible for greeting customers as they arrive, answering any questions about products, assisting them in finding the right products, facilitating the payment process, and even handling refunds if necessary. This position requires excellent interpersonal skills, communication skills, and self-motivation, among others. Take a look at this resume sample.

Customer service sales associate resume sample that highlights the applicant’s sales experience.

Tips to help you write your Customer Service Sales Associate resume in 2024

   ensure your tools reflect the entire sales cycle..

Show recruiters that you are experienced with all industry-standard sales tools from cashier tools to scanning tools, to relevant customer CRMs. Go an extra step and find out what tools the company of your choice uses and make sure to include those in your resume.

Ensure your tools reflect the entire sales cycle. - Customer Service Sales Associate Resume

   Show your background in finance-related tasks.

Doing cashier tasks is a fundamental part of the job. Because of that, recruiters will want to see that you are good with money and accounting. If you have any qualifications or previous experience in those fields, be sure to include them.

Show your background in finance-related tasks. - Customer Service Sales Associate Resume

Skills you can include on your Customer Service Sales Associate resume

Template 18 of 24: healthcare customer service rep resume example.

Professionals in this position will assist customers, where necessary, in a clinical setting. Your tasks may include handling patient intake, patients’ files, booking appointments, and any queries or concerns customers may have. Having an educational background in the medical field would be a huge plus, as would having experience working in the medical field. You also need to be someone who is experienced in handling sensitive information, and who has a friendly disposition.

A healthcare customer service representative resume sample that highlights the applicant’s healthcare background and experience.

Tips to help you write your Healthcare Customer Service Rep resume in 2024

   use healthcare keywords..

Show recruiters you are experienced in the field. and improve your chances of passing through any ATS resume filters by using healthcare keywords. Useful keywords may include HIPAA, insurance, healthcare, EPIC, etc.

Use healthcare keywords. - Healthcare Customer Service Rep Resume

   Get certified in the healthcare field.

Go the extra step to get certified in one or more of the core functions of your job. This applicant is a certified healthcare customer service representative and certified medical coder.

Get certified in the healthcare field. - Healthcare Customer Service Rep Resume

Skills you can include on your Healthcare Customer Service Rep resume

Template 19 of 24: remote customer service rep resume example.

As the name suggests, this professional performs their customer service duties remotely via email or over the phone. Their duties may include responding to customer complaints or queries, building relationships with customers, notifying customers of promotions or discounts, etc. Your written and verbal skills need to be excellent to succeed in this role. Staying self-motivated and highly productive are also keys to success.

A remote customer service representative that highlights the applicant’s workload capabilities and relevant tools.

Tips to help you write your Remote Customer Service Rep resume in 2024

   include metrics of your workload capabilities..

Show recruiters how efficient and productive you are by including metrics such as how many emails you answered in a given period or how many calls you handled.

Include metrics of your workload capabilities. - Remote Customer Service Rep Resume

   Include your software and hardware tools.

If you work from home, include all the hardware you will be using in your tools section. A fast computer, a good pair of headphones, and a fast internet connection are some of the tools you will most probably need.

Include your software and hardware tools. - Remote Customer Service Rep Resume

Skills you can include on your Remote Customer Service Rep resume

Template 20 of 24: call center manager resume example.

As a Call Center Manager, your role is essentially the backbone of a company's customer service operations, and your resume needs to reflect that. You're managing a team of agents, providing training, facilitating communications, and ensuring a high level of customer service. The industry is becoming more digitally focused, utilizing real-time data and advanced software to manage customer interactions. Your resume should convey your technological aptitude, and your understanding of customer service trends. When writing your resume, consider the performance metrics and targets that call centers focus on. Businesses are increasingly valuing managers who can demonstrate their impact through tangible achievements and metrics. Optimization and efficiency are the name of the game, so evidence of your ability to improve these areas is key.

Resume example demonstrating expertise in call center management and customer service metrics.

Tips to help you write your Call Center Manager resume in 2024

   show proficiency in modern call center software.

The call center industry is heavily reliant on technology, and companies often require managers to be proficient in specific software. On your resume, list the call center platforms you're familiar with. This could include CRM software, call routing technologies, or analytic tools.

Show proficiency in modern call center software - Call Center Manager Resume

   Quantify your achievements in team management and customer service

Call center managers are expected to lead their team to meet specific goals and targets. These could be related to customer satisfaction, call handling times, or team productivity. Where you can, incorporate quantifiable achievements on your resume. For example, "Improved average call handling time by 15%".

Quantify your achievements in team management and customer service - Call Center Manager Resume

Skills you can include on your Call Center Manager resume

Template 21 of 24: call center representative resume example.

As a hiring manager, I've come across a good number of resumes for Call Center Representatives. What strikes me about this role is the level of multitasking and customer service skills required. You're dealing with customer inquiries, complaints, and sometimes even emergencies, all while navigating various systems to log calls and find information. Recently, there's been a trend towards remote roles, which means you'll likely need to demonstrate your ability to work independently and manage your time effectively. When writing your resume, it's key to showcase these abilities, along with any experience you have in handling difficult situations or complex systems in a high-pressure environment.

A resume snapshot emphasizing customer service and tech skills for a Call Center Representative role.

Tips to help you write your Call Center Representative resume in 2024

   show your interpersonal skills.

As a Call Center Representative, you're the first point of contact for customers. It's your job to make them feel heard and understood. So, on your resume, you should give examples of your ability to empathize with customers and communicate clearly.

Show your interpersonal skills - Call Center Representative Resume

   Prove your tech proficiency

Even though you're in a people-oriented role, tech plays a huge part in your day-to-day tasks. You'll need to log calls, find customer information and possibly troubleshoot technical issues. So make sure to list any relevant tech skills or software familiarity you have on your resume.

Skills you can include on your Call Center Representative resume

Template 22 of 24: call center supervisor resume example.

As a Call Center Supervisor, your role is infused with a mix of administrative, leadership, and customer service elements. Your resume should reflect these unique aspects. Specifically, it must demonstrate your skills in managing employees, ensuring high-performance levels, and handling customer escalations. Recently, companies are leaning towards supervisors with a strong grasp of digital platforms and analytics as call centers move towards omnichannel customer service. So, stay ahead by showcasing your digital skills and familiarity with various call center software. Moreover, hiring managers are now seeking candidates who can work remotely without compromising team productivity. In your resume, you may want to present any experiences where you've successfully managed remote teams or worked in virtual call centers, to cater to this growing trend.

A resume screenshot featuring key skills and experiences for the Call Center Supervisor role.

Tips to help you write your Call Center Supervisor resume in 2024

   show your people management skills.

As a Call Center Supervisor, you're in charge of a team. So, it's crucial to show your ability to lead and manage people effectively. Mention any strategies you've used to boost team morale, decrease staff turnover, or increase agent productivity.

Show your people management skills - Call Center Supervisor Resume

   Highlight your proficiency in Call Center software

Call center operations heavily rely on software. Your resume should demonstrate your proficiency in using call center software, be it CRM systems, auto-dialers or analytics programs. Any experience in implementing or refining these tools can be a significant asset.

Highlight your proficiency in Call Center software - Call Center Supervisor Resume

Skills you can include on your Call Center Supervisor resume

Template 23 of 24: call center agent resume example.

As a Call Center Agent, you're at the heart of customer interaction. You're the voice and ears of the company, providing solutions and offering assistance. Crafting a resume for this role requires a knack for showcasing your communication skills and empathy. Also, as remote operations become more commonplace due to recent trends, it's equally important to highlight experience or comfort with digital tools and remote work environments. Secondly, call centers are evolving into contact centers, with omnichannel interactions (calls, online chats, emails, etc.) becoming the norm, so versatility is key. When writing your resume, it's crucial to show rather than tell. Don't just claim you're patient or agile — provide concrete examples of when you've used these skills. Remember, quality of customer service pulls more weight in call center roles than a high volume of calls handled.

A resume screenshot for a call center agent role, showcasing proficiency in digital tools and versatility in customer interactions.

Tips to help you write your Call Center Agent resume in 2024

   show proficiency in using digital tools.

When listing your skills, show you're no stranger to digital tools. Mention specific software or platforms you've used in past roles, especially remote communication and collaboration tools. This shows you're ready to handle remote and on-site work.

Show proficiency in using digital tools - Call Center Agent Resume

   Demonstrate versatility in customer interactions

Instead of focusing solely on call handling, showcase experiences with different forms of customer interactions. Have you handled customer queries through live chats or emails? Have you dealt with difficult customers? Provide examples. These instances show you're adaptable and ready for the modern contact center world.

Demonstrate versatility in customer interactions - Call Center Agent Resume

Skills you can include on your Call Center Agent resume

Template 24 of 24: call center csr resume example.

Working as a Call Center Customer Service Representative (CSR) isn't just about answering calls. It's about problem-solving on the fly, maintaining a positive attitude, and communicating effectively. A call center CSR resume needs to reflect that, but also keep up with the industry's shift towards multichannel support - handling emails, social media, and live chats. When crafting your resume, understand that it's not just about listing your previous roles, but showcasing your ability to handle an ever-evolving, fast-paced, customer-focused role.

Call center CSR resume with a focus on multi-channel proficiency and problem-solving skills.

Tips to help you write your Call Center CSR resume in 2024

   demonstrate your multi-channel proficiency.

In this digital age, call centers aren't just about making and receiving calls. You need to showcase your ability to handle emails, social media, and live chats. Include any previous experience and skills you have in these areas.

   Show your problem-solving skills

As a CSR, you need to be able to think on your feet. Use your resume to tell stories about how you've solved customers' problems efficiently and effectively. Quantifiable achievements here can really make you stand out.

Show your problem-solving skills - Call Center CSR Resume

Skills you can include on your Call Center CSR resume

Action verbs for customer service resumes, skills for customer service resumes.

When you find the Customer Service positions that you want to apply for, always make sure to read the job description carefully from beginning to end. Hiring managers are often overwhelmed with hundreds of applications, and want to ensure that the candidates they select are serious about the position. Instead of simply dropping a generalist resume, make sure to do your due diligence -- and show that you’ve done it! How can you show that you’re done your homework on the role? Go through the job description -- you can even copy and paste it into another document and highlight the specific skills they mention. Then, make sure to include those in your work experience and note them in your resume’s Skills section. You should also try to tailor your bullet points in your Work Experience section to cater to those skill sets where you can (e.g. Enhanced customer satisfaction by 80% using [Skill name]) Generally, hiring managers who are looking to fill customer service roles are on the hunt for candidates who demonstrate excellent communication skills, a demonstrated track record of ensuring customer satisfaction, and -- if you’re applying for a role that leads a team -- strong leadership abilities such as strategy development and decision-making.

  • Customer Support
  • Technical Support
  • Troubleshooting
  • Salesforce.com
  • Contact Centers
  • Customer Experience
  • Customer Service
  • Account Management
  • Customer Relationship Management (CRM)
  • Social Media
  • SME management
  • Microsoft Access
  • Telecommunications

Skills Word Cloud For Customer Service Resumes

This word cloud highlights the important keywords that appear on Customer Service job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

Top Customer Service Skills and Keywords to Include On Your Resume

How to use these skills?

Many recruiters skim through your resume -- some might spend less than a minute reviewing your application. That’s why it’s so important to craft a resume that highlights your strengths well, and that helps you stand out as a strong candidate. How do you craft such a resume? Below, we’ve gathered the top tips for creating a customer service resume that will help your application shine:

  Tailor your customer service resume with industry-specific keywords

Customer service employees may work in a variety of different industries -- nearly every type of company needs to regularly interface with customers and support their needs. When applying to work on a customer service team, it’s important to tailor your resume to the specific industry that you are applying for -- whether that’s tech, consumer goods, ecommerce, or something else. For example, if the job that you’re applying for is a fast-paced tech startup, you might include such phrases as “driving conversion rates”, “eliminating customer friction points”, or “ensuring agile and scalable operations.” Every industry has their own special jargon. If you’re stuck or not sure what phrases to use, you can find these sorts of keywords by looking through multiple job listings for customer service roles at similar companies and note any words or phrases that seem to get repeated. Using these industry-specific keywords shows your hiring manager that you’ve done your homework and are serious about the role.

   Structure strong bullet points using Action Verb + Task + Metric

Staring at a blank line in your resume can be frustrating. We’ve provided a simple framework for you to follow as you craft your bullet points for your customer service resume. Hiring managers want to quickly see the impact of your contributions, and this formula will help you do exactly that, instead of filling your resume with fluff. Here’s what it looks like:

How to structure your customer service resume bullet points

  Use your skills section wisely

Use your skill section to highlight your expertise in customer service. What skills should you emphasize? Customer service employees need to know how to de-escalate tense customer situations, improve operations and efficiencies, and organize your team and their workflow. You must be strong in the “3 Ps of Customer Service Management”: professional, patient, and “people-first” attitude.

Action Verbs For Customer Service Resumes

Use this list of common customer service action verbs to effectively describe your achievements throughout your work experience. Your customer service resume should emphasize the impact of your accomplishments and contributions with strong action verbs. Try to be creative and use a new action verb for each bullet point. To pack an even more powerful punch, combine your verb with quantifiable results to show tangible proof of your work.

  • Communicated
  • Interviewed
  • Transformed

For more related action verbs, visit Customer Service Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

How To Write a Resume Summary for a Customer Service Resume

If you're a senior-level employee, or you're changing careers to become a Customer Service, it's useful to add a paragraph at the top of your resume highlighting your most impressive accomplishments. This is called a resume summary. Here's an example of a summary that can be used on a Customer Service resume.
A resume summary is a totally optional section, and in most cases, it's better to leave it out of your resume than include it. For example, if you're a student or mid-level hire, you should not include a summary, and instead use the space to add to your work experience.

How to write a resume summary if you are applying for a Customer Service resume

To learn how to write an effective resume summary for your Customer Service resume, or figure out if you need one, please read Customer Service Resume Summary Examples , or Customer Service Resume Objective Examples .

Resume Bullet Points From Customer Service Resumes

You should use bullet points to describe your achievements in your Customer Service resume. Here are sample bullet points to help you get started:

Identified steps to decrease rates of returns and frauds, resulting in $75k in cost savings.

Provided excellent customer service, effectively reducing customer complaints from 65% to 23% within the first 8 months.

Acted as key contact for issue resolution and customer advocacy, reducing issues and complaints by over 45% .

Collaborated with 10 department managers and peers to develop and implement policies and procedures that increased internal efficiency by 20%.

Created customer satisfaction survey utilizing MS Project increasing customer retention by 12% and onboarding 3 new customers.

For more sample bullet points and details on how to write effective bullet points, see our articles on resume bullet points , how to quantify your resume and resume accomplishments .

Other Administrative Resumes

Cloud developer.

An Azure developer resume sample that highlights the applicant’s Azure qualifications and software development experience.

Relationship Manager

A customer relationship manager resume sample that highlights the applicant’s strong skill set and successful experience.

Service Technician

An HVAC resume template highlighting the applicant's HVAC-targeted skill set.

Customer Service Resume Guide

  • Virtual Assistant Resume Guide
  • Administrative Assistant Resume Guide
  • Executive Assistant Resume Guide
  • Office Manager Resume Guide
  • Research Assistant Resume Guide
  • Customer Success Resume Guide
  • Back Office Resume Guide
  • Inventory Manager Resume Guide
  • Desktop Support Resume Guide
  • Loan Processor Resume Guide
  • Warehouse Manager Resume Guide
  • Fundraising Resume Guide
  • Service Desk Resume Guide
  • Help Desk Resume Guide
  • Administrative Coordinator Resume Guide
  • Administration Resume Guide
  • Scheduling Resume Guide
  • Gig Economy Resume Guide
  • Project Administrator Resume Guide
  • Facilities Resume Guide
  • Revenue Cycle Resume Guide
  • Customer Service Representative Resume Example
  • Customer Service Manager Resume Example
  • Customer Service Supervisor Resume Example
  • Entry Level Customer Service Representative Resume Example
  • Director of Customer Service Resume Example
  • Retail Customer Service Rep Resume Example
  • Call Center Customer Service Rep Resume Example
  • Customer Service Specialist Resume Example
  • Customer Service Agent Resume Example
  • Customer Service Cashier Resume Example
  • Customer Service Associate Resume Example
  • Customer Service Sales Associate Resume Example
  • Healthcare Customer Service Rep Resume Example
  • Remote Customer Service Rep Resume Example
  • Call Center Manager Resume Example
  • Call Center Representative Resume Example
  • Call Center Supervisor Resume Example
  • Call Center Agent Resume Example
  • Call Center CSR Resume Example
  • Skills and Keywords to Add
  • Tips for Customer Service Resumes
  • Sample Bullet Points from Top Resumes
  • All Resume Examples
  • Customer Service Cover Letter
  • Customer Service Interview Guide
  • Explore Alternative and Similar Careers

Download this PDF template.

Creating an account is free and takes five seconds. you'll get access to the pdf version of this resume template., choose an option..

  • Have an account? Sign in

E-mail Please enter a valid email address This email address hasn't been signed up yet, or it has already been signed up with Facebook or Google login.

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number. It looks like your password is incorrect.

Remember me

Forgot your password?

Sign up to get access to Resume Worded's Career Coaching platform in less than 2 minutes

Name Please enter your name correctly

E-mail Remember to use a real email address that you have access to. You will need to confirm your email address before you get access to our features, so please enter it correctly. Please enter a valid email address, or another email address to sign up. We unfortunately can't accept that email domain right now. This email address has already been taken, or you've already signed up via Google or Facebook login. We currently are experiencing a very high server load so Email signup is currently disabled for the next 24 hours. Please sign up with Google or Facebook to continue! We apologize for the inconvenience!

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number.

Receive resume templates, real resume samples, and updates monthly via email

By continuing, you agree to our Terms and Conditions and Privacy Policy .

Lost your password? Please enter the email address you used when you signed up. We'll send you a link to create a new password.

E-mail This email address either hasn't been signed up yet, or you signed up with Facebook or Google. This email address doesn't look valid.

Back to log-in

These professional templates are optimized to beat resume screeners (i.e. the Applicant Tracking System). You can download the templates in Word, Google Docs, or PDF. For free (limited time).

   access samples from top resumes, get inspired by real bullet points that helped candidates get into top companies.,    get a resume score., find out how effective your resume really is. you'll get access to our confidential resume review tool which will tell you how recruiters see your resume..

functional resume customer service samples

Writing an effective resume has never been easier .

Upgrade to resume worded pro to unlock your full resume review., get this resume template (+ 23 others), plus proven bullet points., for a small one-time fee, you'll get everything you need to write a winning resume in your industry., here's what you'll get:.

  • 📄 Get the editable resume template in Google Docs + Word . Plus, you'll also get all 23 other templates .
  • ✍️ Get sample bullet points that worked for others in your industry . Copy proven lines and tailor them to your resume.
  • 🎯 Optimized to pass all resume screeners (i.e. ATS) . All templates have been professionally designed by recruiters and 100% readable by ATS.

Buy now. Instant delivery via email.

  instant access. one-time only., what's your email address.

functional resume customer service samples

I had a clear uptick in responses after using your template. I got many compliments on it from senior hiring staff, and my resume scored way higher when I ran it through ATS resume scanners because it was more readable. Thank you!

functional resume customer service samples

Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.

functional resume customer service samples

ResumeHead

  • Cover Letter

16 Customer Service Resume Examples for a Job Application

functional resume customer service samples

Customer service is a crucial element for any business to thrive. With the increasing number of businesses in the market, competition has become fierce. As a result, companies strive to provide excellent services to their customers to differentiate themselves from competitors. In this context, customer service resumes have become an integral part of a job application.

Definition of Customer Service Resume

A customer service resume is a document that outlines an applicant’s skills, experience, and achievements in the customer service field. This document is submitted along with a job application to showcase the applicant’s qualifications to the hiring manager. A customer service resume can be the deciding factor for whether or not an applicant will be selected for a job interview.

Importance of a Customer Service Resume

A customer service resume is essential, particularly in the customer service field, as it highlights the applicant’s experience, knowledge, and proficiency in relevant service areas. Hiring managers use resumes to screen applicants that they think might be the best fit for the position. Therefore, a well-crafted customer service resume can help a candidate stand out from other applicants and increase their chances of being selected for an interview.

Types of Customer Service Resumes

When it comes to creating a standout customer service resume, there are several different formats you can choose from. These formats include:

A. Chronological Resume

A chronological resume is the most common and traditional format for resumes. As the name suggests, this type of resume lists your work experience in chronological order, starting with your most recent position and working backward.

For customer service positions, a chronological resume can work well if you have a strong work history with relevant experience. This format allows hiring managers to see your career progression and how you’ve grown in your customer service roles over time.

B. Functional Resume

A functional resume focuses on your skills and experience, rather than your work history. This format is ideal for job seekers who are making a career change, have employment gaps, or are just starting in the customer service field.

When creating a functional resume, you’ll want to highlight your customer service skills and accomplishments, such as problem-solving or conflict resolution abilities. It’s also important to include any relevant certifications or training you’ve completed.

C. Combination Resume

As the name suggests, a combination resume combines aspects of both a chronological and functional resume. This format allows you to highlight both your work history and skills, making it a great option for job seekers with a strong work history and relevant skills.

When creating a combination resume, start with a summary of your skills and experience, then list your work history in chronological order. Be sure to emphasize your customer service accomplishments and how they relate to the job you’re applying for.

D. Targeted Resume

A targeted resume is tailor-made for a specific job you’re applying to. This format allows you to showcase how your skills and experience align with the requirements of the job posting.

When creating a targeted resume, read the job posting carefully and pick out the key skills and requirements. Then, highlight your experience and accomplishments that demonstrate you have those skills. Be sure to use industry-specific language and terminology to make your resume stand out.

Choosing the right format for your customer service resume will depend on your individual career goals and work experience. Whether you choose a chronological, functional, combination, or targeted resume, make sure to highlight your customer service skills and accomplishments to stand out to potential employers.

Key Elements of a Customer Service Resume

When crafting your customer service resume, it’s important to include key elements that highlight your qualifications and experience in the industry. Here are six essential sections to include:

A. Contact Information

Your resume’s contact information should always be located at the top, including your full name, email address, phone number, and professional social media handles. Make sure your email and social media handles are professional and appropriate for potential employers to see. It’s also a good idea to include a physical address, especially if you’re applying locally.

B. Professional Summary

Your professional summary should be a brief but compelling statement that highlights your experience, skills, and accomplishments in customer service. This should be the first section after your contact information and should be no more than 3-4 sentences. Make sure it’s tailored to the specific job you’re applying for and emphasizes your unique selling points.

In customer service, there are certain skills that are essential to success in the industry. These may include communication skills, problem-solving abilities, and conflict resolution techniques. Make sure to highlight your skills throughout your resume, with a specific skills section near the top or integrated throughout your work experience section.

D. Education

Your education section should include any relevant degrees, certifications, or training programs. While it’s not always necessary to have a formal education in customer service, emphasizing any specialized training or formal education can help set you apart from other candidates.

E. Work Experience

This section should demonstrate your relevant work experience, including your job titles, dates of employment, and key responsibilities and accomplishments. It’s important to focus on measurable achievements, such as meeting quotas, increasing customer satisfaction ratings, or developing new customer service protocols.

F. Awards and Achievements

If you have any awards or achievements that demonstrate your exceptional customer service skills, make sure to include them on your resume. This could include customer service awards, recognition for meeting sales goals, or any other relevant accolades.

Your customer service resume should be tailored to the specific job you’re applying for, with an emphasis on your skills, experience, and qualifications. By including these six key elements, you can create a compelling resume that highlights your value as a candidate in the customer service industry. In order to stand out in a competitive job market, it’s essential to highlight your top skills on your customer service resume. Here are the top 5 skills that employers look for in a customer service representative:

A. Communication Skills: Communication skills are fundamental in providing excellent customer service. Clear and effective communication helps in actively listening to the customer’s needs, responding appropriately, and building rapport. This skill involves being able to communicate verbally and in writing, and also being an active listener.

B. Problem-Solving Skills: A great customer service representative should be able to solve problems quickly and effectively. In order to do this, they should be able to analyze the situation and come up with the best solution that will satisfy the customer while also aligning with the company policies.

C. Empathy: Empathy is the ability to understand and share the feelings of others. In customer service, empathy allows the representative to connect with the customer on a personal level, to understand their frustrations, and to provide a solution that is tailored to their needs.

D. Emotional Intelligence: Emotional intelligence refers to the ability to understand and manage one’s own emotions, as well as the emotions of others. This skill is necessary in customer service because it helps the representative to remain calm in high-pressure situations, to effectively deal with angry customers, and to respond appropriately to a variety of emotions.

E. Time Management Skills: A great customer service representative should be able to manage their time effectively. This skill involves being able to prioritize tasks, to multi-task, and to meet deadlines. Time management skills help in being able to handle multiple customer inquiries at the same time while ensuring that each customer receives the same level of service.

To showcase these skills on your customer service resume, it’s important to provide examples of situations where you have demonstrated these skills in the past. For example, when highlighting your communication skills, mention a time when you were able to diffuse a customer complaint by actively listening to their concerns and providing a solution that satisfied them. Providing tangible evidence of your skills in action can help to make your customer service resume stand out and increase your chances of getting the job.

Dos and Don’ts of Writing a Customer Service Resume

When it comes to writing a customer service resume, there are certain dos and don’ts to keep in mind. Here are some tips for creating a winning customer service resume:

Use Action Verbs

Using action verbs can make your resume stand out and show employers what you have accomplished in previous customer service roles. Examples of action verbs include “resolved,” “listened,” “assisted,” and “communicated.”

Customize Your Resume for Each Job Application

Tailoring your resume for each job application shows employers that you are serious about the position, and have done your research. Look at the job description and use the keywords and phrases used to emphasize your qualifications.

Keep it Simple and Consistent

Your resume should be concise and easy to read, with a consistent format throughout. Use bullet points to highlight your accomplishments, and keep the information organized in a logical manner.

Use Keywords from the Job Description

Employers often use applicant tracking systems (ATS) to filter out resumes that do not match the job description. Including relevant keywords from the job posting can increase your chances of getting past the ATS and into the hands of the hiring manager.

Use Abbreviations That Employers May Not Understand

Avoid using industry-specific acronyms or abbreviations that the employer may not be familiar with. It’s better to use the full name of the term, or explain it in the context of your experience.

Include a Photo or Personal Information

Personal information such as age, gender, race, and marital status should not be included in your resume. Additionally, adding a photo can lead to biases and discrimination.

Use a Generic Objective Statement

Generic objective statements, such as “To obtain a position in customer service,” do not provide any value to the employer. Instead, use a summary or profile section to highlight your skills and experience related to the job you are applying for.

By following these dos and don’ts, you can create a customer service resume that showcases your skills and experience, and sets you apart from other applicants in the job market.

If you are applying for a customer service position, crafting an effective resume is crucial in getting noticed by prospective employers. Let’s explore different customer service resume examples for a job application, categorized into five different types: chronological, functional, combination, targeted, and skills-based. Each type caters to a specific job seeker’s needs and background.

A. Chronological Resume Examples

This type of resume is suitable for job seekers who have a consistent work history and want to highlight their career growth. Chronological resumes list work experience in reverse chronological order, starting with the most recent job. Here are a few examples:

Example 1: Customer Service Representative

Results-oriented Customer Service Representative with 5 years of experience in providing exceptional customer support. Strong interpersonal skills and a proven track record of resolving customer issues and ensuring customer satisfaction. Skilled in handling high call volumes and adept at multitasking in fast-paced environments.

Experience:

Customer Service Representative | ABC Company

  • Assisted customers with inquiries, complaints, and product support, consistently achieving high customer satisfaction ratings.
  • Handled a high volume of incoming calls and resolved customer issues promptly and efficiently.
  • Provided product information and recommendations to customers, resulting in increased sales.
  • Collaborated with cross-functional teams to resolve complex customer problems and escalate issues when necessary.

Sales Associate | XYZ Retail Store

  • Delivered excellent customer service, providing assistance and guidance in product selection.
  • Processed customer transactions accurately and efficiently, including cash handling and credit card transactions.
  • Maintained an organized and visually appealing store environment to enhance the shopping experience.
  • Collaborated with team members to achieve sales targets and meet customer needs.

Bachelor of Arts in Communication | University of XYZ

Example 2: Call Center Agent

Motivated and detail-oriented Call Center Agent with 3 years of experience in handling inbound and outbound calls. Strong communication skills and a proven ability to resolve customer issues efficiently. Proficient in utilizing call center software and CRM systems to provide accurate and timely information.

Call Center Agent | ABC Call Center

  • Handled a high volume of incoming calls, addressing customer inquiries, resolving complaints, and providing product information.
  • Utilized call scripts and established procedures to ensure consistent and high-quality customer service.
  • Documented call details and customer interactions in the CRM system for future reference and analysis.
  • Collaborated with team members and supervisors to meet performance targets and improve call center efficiency.

Customer Support Representative | XYZ Tech Solutions

  • Provided technical assistance and troubleshooting support to customers via phone and email.
  • Assisted in product onboarding and guided customers through the setup and configuration process.
  • Escalated complex technical issues to the appropriate department for further resolution.
  • Maintained a high level of professionalism and patience while dealing with challenging customer situations.

Associate Degree in Business Administration | Community College of ABC

Example 3: Business Development Manager

Strategic and results-driven Business Development Manager with a proven track record of driving revenue growth and forging key partnerships. Strong negotiation and communication skills, coupled with a deep understanding of market trends and business opportunities. Experienced in identifying new market segments and developing tailored strategies to achieve sales targets.

Business Development Manager | ABC Company

  • Identified and pursued new business opportunities, resulting in a 20% increase in revenue within one year.
  • Conducted market research and analysis to identify potential clients and competitors, providing insights for strategic decision-making.
  • Established and maintained relationships with key stakeholders and industry influencers to drive business growth.
  • Collaborated with cross-functional teams to develop and implement sales strategies and marketing campaigns.

Sales Executive | XYZ Corporation

  • Generated new leads and nurtured existing client relationships, resulting in a 15% increase in sales revenue.
  • Conducted product demonstrations and presentations to potential clients, effectively showcasing key features and benefits.
  • Negotiated contracts and pricing terms, ensuring favorable outcomes for both the company and the client.
  • Monitored market trends and competitor activities, adapting sales strategies to stay ahead of the competition.

Bachelor of Business Administration | University of XYZ

B. Functional Resume Examples

A functional resume emphasizes the job seeker’s skills and achievements over their work history. This type of resume is suitable for those who want to make a career change or have gaps in their work history. Here are some customer service functional resume examples:

Example 1: Customer Service Manager

Customer-focused and results-driven Customer Service Manager with 8 years of experience in leading and developing high-performing teams. Proven track record in improving customer satisfaction, streamlining processes, and driving operational efficiency. Strong leadership, problem-solving, and communication skills.

  • Team Leadership and Development
  • Customer Relationship Management
  • Process Improvement
  • Performance Management
  • Problem Resolution
  • Training and Coaching
  • Quality Assurance
  • Cross-functional Collaboration

Customer Service Manager | ABC Company

  • Led a team of 20 customer service representatives, providing training, coaching, and performance feedback.
  • Implemented customer service strategies and process improvements, resulting in a 20% increase in customer satisfaction.
  • Streamlined operational processes, reducing response time by 30% and improving overall efficiency.
  • Conducted regular quality assurance assessments to ensure adherence to service standards and identify areas for improvement.
  • Collaborated with cross-functional teams to enhance the customer experience and resolve complex customer issues.

Example 2: Technical Support Specialist

Technical Support Specialist with 5 years of experience in troubleshooting and resolving complex technical issues. Proficient in providing remote support, diagnosing software and hardware problems, and delivering exceptional customer service. Strong analytical, problem-solving, and communication skills.

  • Technical Troubleshooting
  • Software and Hardware Support
  • Remote Assistance
  • Ticket Management
  • Customer Service
  • Problem Analysis and Resolution
  • Documentation and Reporting
  • Continuous Learning

Technical Support Specialist | ABC Tech Solutions

  • Provided technical assistance to customers via phone, email, and remote support tools.
  • Diagnosed and resolved software and hardware issues, ensuring customer satisfaction and minimizing downtime.
  • Managed and prioritized support tickets, ensuring timely resolution of customer problems.
  • Documented troubleshooting steps and resolutions for future reference and knowledge base updates.
  • Collaborated with cross-functional teams to identify recurring issues and contribute to product improvement initiatives.

Associate Degree in Information Technology | Community College of ABC

Example 3: Social Media Customer Support Specialist

Highly skilled Social Media Customer Support Specialist with 3 years of experience in managing customer inquiries, complaints, and feedback on various social media platforms. Proficient in building brand reputation, engaging with customers, and providing timely resolution. Strong communication, problem-solving, and relationship-building skills.

  • Social Media Management
  • Customer Engagement
  • Online Reputation Management
  • Complaint Resolution
  • Brand Advocacy
  • Content Creation
  • Crisis Management
  • Analytics and Reporting

Social Media Customer Support Specialist | ABC Company

  • Monitored and responded to customer inquiries and feedback on social media platforms, maintaining a high level of engagement.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and brand loyalty.
  • Managed social media content creation and scheduling to drive brand awareness and engagement.
  • Monitored online brand reputation and implemented strategies to address any negative feedback or crises.
  • Analyzed social media metrics and prepared reports to assess customer sentiment and inform business decisions.

Bachelor of Arts in Communications | University of XYZ

C. Combination Resume Examples

Combination resumes blend the best features of chronological and functional resumes. They highlight relevant skills and achievements while also outlining the applicant’s work experience. A combination resume is best for job seekers who want to showcase both their skills and career progression. Here are some examples:

Example 1: Senior Client Manager

Results-driven Senior Client Manager with 10 years of experience in building and maintaining strategic client relationships. Proven track record of driving revenue growth, exceeding client expectations, and leading high-performing teams. Strong interpersonal, negotiation, and problem-solving skills.

  • Client Relationship Management
  • Business Development
  • Strategic Account Planning
  • Revenue Generation
  • Team Leadership
  • Contract Negotiation

Senior Client Manager | ABC Company

  • Managed a portfolio of key client accounts, developing and executing strategic account plans to drive business growth.
  • Exceeded revenue targets by 15% through effective cross-selling and upselling strategies.
  • Led a team of client service representatives, providing guidance, training, and performance feedback.
  • Collaborated with internal departments to ensure seamless delivery of products and services to clients.
  • Established strong relationships with key stakeholders and served as the main point of contact for client escalations.

Achievements:

  • Generated over $2 million in new business revenue within the first year of managing a key client account.
  • Received “Client Manager of the Year” award for consistently exceeding client expectations and driving exceptional results.

Example 2: Customer Service Supervisor

Motivated and detail-oriented Customer Service Supervisor with 7 years of experience in overseeing and optimizing customer service operations. Strong leadership, problem-solving, and communication skills. Proven ability to motivate and develop teams to deliver exceptional customer experiences.

  • Training and Development

Customer Service Supervisor | ABC Company

  • Oversaw a team of 15 customer service representatives, providing coaching, training, and performance feedback.
  • Streamlined operational processes, reducing response time by 25% and increasing overall efficiency.
  • Resolved complex customer issues, ensuring customer satisfaction and retention.
  • Conducted regular quality assurance assessments to maintain service standards and identify areas for improvement.
  • Collaborated with cross-functional teams to implement process improvements and enhance the customer experience.
  • Improved customer satisfaction ratings from 80% to 95% within the first year of supervising the customer service team.
  • Received “Supervisor of the Year” award for outstanding leadership and performance in driving team success.

Associate Degree in Business Management | Community College of ABC

Example 3: Retail Sales Manager

Results-oriented Retail Sales Manager with 8 years of experience in driving sales, managing teams, and optimizing store operations. Proven track record of achieving sales targets, enhancing customer experiences, and developing high-performing teams. Strong leadership, communication, and analytical skills.

  • Sales Management
  • Store Operations
  • Inventory Management
  • Merchandising
  • Sales Analysis

Retail Sales Manager | ABC Retail Store

  • Managed a team of 20 sales associates, providing training, coaching, and performance feedback.
  • Achieved sales targets by implementing effective sales strategies and monitoring performance metrics.
  • Oversaw store operations, including inventory management, visual merchandising, and customer service.
  • Analyzed sales data to identify trends, forecast demand, and make informed business decisions.
  • Collaborated with cross-functional teams to develop and execute marketing campaigns and promotions.
  • Increased store sales by 20% through the implementation of upselling and cross-selling techniques.
  • Received “Sales Manager of the Year” award

D. Targeted Resume Examples

A targeted resume is customized to the specific job you are applying for. This type of resume highlights skills and qualifications relevant to the job opening. A targeted resume can increase the probability of getting noticed by prospective employers. Here are some examples:

Example 1: Customer Service Analyst

Detail-oriented and analytical Customer Service Analyst with a strong background in data analysis and process improvement. Skilled in identifying customer service trends, optimizing workflows, and implementing strategies to enhance customer satisfaction. Proficient in CRM systems and data analytics tools.

  • Data Analysis
  • Customer Service Trends
  • CRM Systems
  • Reporting and Metrics
  • Problem-Solving
  • Workflow Optimization
  • Communication

Customer Service Analyst | XYZ Company

  • Analyzed customer service data and identified trends, patterns, and areas for improvement.
  • Developed and implemented strategies to streamline workflows and enhance overall customer satisfaction.
  • Created reports and dashboards to track key performance metrics and communicate findings to stakeholders.
  • Collaborated with cross-functional teams to improve processes and systems to better serve customers.
  • Conducted training sessions to educate customer service representatives on best practices and new initiatives.
  • Improved first call resolution rate by 20% through the implementation of targeted training programs.
  • Reduced customer complaint resolution time by 30% by identifying process bottlenecks and implementing streamlined workflows.

Bachelor of Science in Business Analytics | University of ABC

Example 2: Sales Support Representative

Dedicated and proactive Sales Support Representative with a strong background in providing exceptional sales support and ensuring customer satisfaction. Skilled in order processing, inventory management, and resolving customer inquiries. Excellent communication and problem-solving skills.

  • Sales Support
  • Order Processing
  • Product Knowledge

Sales Support Representative | ABC Company

  • Processed sales orders and ensured accurate and timely delivery of products to customers.
  • Responded to customer inquiries, resolved issues, and provided product information and recommendations.
  • Collaborated with sales team and other departments to ensure smooth order fulfillment and customer satisfaction.
  • Managed inventory levels, conducted stock checks, and coordinated with suppliers to maintain optimal stock levels.
  • Utilized CRM system to track customer interactions, update order statuses, and generate reports.
  • Recognized for maintaining a high customer satisfaction rating of 95% through prompt and effective resolution of customer inquiries.
  • Implemented an inventory tracking system, resulting in a 20% reduction in stockouts and improved order accuracy.

Associate Degree in Business Administration | Community College of XYZ

Example 3: Guest Relations Manager

Highly skilled and customer-focused Guest Relations Manager with a proven track record in delivering exceptional guest experiences. Strong leadership, communication, and problem-solving abilities. Skilled in managing guest feedback, resolving issues, and leading a team to ensure customer satisfaction.

  • Guest Relations
  • Relationship Building
  • Hospitality Industry Knowledge

Guest Relations Manager | XYZ Resort

  • Oversaw the guest relations team, providing guidance, training, and performance feedback.
  • Resolved guest complaints and concerns, ensuring prompt and satisfactory resolutions.
  • Managed guest feedback channels and implemented strategies to enhance guest satisfaction.
  • Collaborated with other departments to ensure seamless guest experiences throughout their stay.
  • Conducted regular training sessions on customer service best practices and guest engagement.
  • Improved guest satisfaction rating from 80% to 95% within the first year of assuming the Guest Relations Manager role.
  • Implemented a guest loyalty program, resulting in a 30% increase in repeat bookings and positive guest reviews.

Bachelor of Hospitality Management | University of ABC

E. Skills-Based Resume Examples

Skills-based resumes are focused on the job seeker’s skills and qualifications. This type of resume is suitable for job seekers who have limited work experience or have gaps in their work history. Here are some customer service skills-based resume examples:

Example 1: Communication Specialist

Results-oriented and highly skilled Communication Specialist with a proven track record in developing and implementing effective communication strategies. Strong verbal and written communication skills, combined with expertise in content creation, social media management, and public relations.

  • Strategic Communication
  • Public Relations
  • Copywriting
  • Brand Messaging
  • Media Relations
  • Event Planning
  • Crisis Communication

Communication Specialist | XYZ Company

  • Developed and executed comprehensive communication plans to enhance brand visibility and reputation.
  • Created engaging and persuasive content for various communication channels, including social media, newsletters, and press releases.
  • Managed social media platforms, growing followers by 30% and increasing engagement.
  • Cultivated relationships with media outlets and secured press coverage for company initiatives.
  • Planned and coordinated successful corporate events and trade shows to maximize brand exposure.
  • Increased media coverage by 40% through effective media relations and strategic press releases.
  • Developed and implemented crisis communication strategies, minimizing reputational risks during challenging situations.

Bachelor of Arts in Communication Studies | University of ABC

Example 2: Customer Service Trainer

Dynamic and experienced Customer Service Trainer with a passion for employee development and delivering exceptional customer experiences. Skilled in designing and delivering training programs, assessing performance, and fostering a customer-centric culture.

  • Training Program Development
  • Employee Development
  • Customer Service Excellence
  • Performance Evaluation
  • Training Needs Analysis
  • Instructional Design
  • Onboarding and Orientation
  • Coaching and Mentoring
  • Communication Skills

Customer Service Trainer | ABC Corporation

  • Designed and delivered comprehensive customer service training programs for new hires and existing employees.
  • Conducted training needs assessments and identified areas for improvement.
  • Developed training materials, including manuals, presentations, and interactive activities.
  • Evaluated employee performance and provided constructive feedback to enhance customer service skills.
  • Collaborated with cross-functional teams to ensure alignment of training initiatives with organizational goals.
  • Improved customer satisfaction scores by 15% through targeted training programs and performance evaluation.
  • Reduced employee turnover by 20% by implementing onboarding and mentoring programs.

Bachelor of Science in Training and Development | University of XYZ

Example 3: Service Desk Technician

Highly skilled and customer-focused Service Desk Technician with a solid technical background and exceptional problem-solving abilities. Proficient in diagnosing and resolving technical issues, providing technical support, and delivering outstanding customer service.

  • Help Desk Support
  • Hardware and Software Installation
  • System Configuration
  • Network Administration
  • Ticketing Systems
  • Documentation

Service Desk Technician | XYZ IT Solutions

  • Provided first-line technical support to end-users, resolving hardware and software issues.
  • Diagnosed and resolved network connectivity issues, ensuring minimal downtime.
  • Installed and configured computer systems, software, and peripherals.
  • Documented support activities, including troubleshooting steps and solutions.
  • Managed and prioritized support tickets to meet service level agreements.
  • Achieved a 90% customer satisfaction rating for timely and effective technical support.
  • Implemented a knowledge base system, reducing average resolution time by 20%.

It’s vital to choose the type of resume that showcases your skills, qualifications, and work experience in the best possible way. Consider using these 16 customer service resume examples for a job application to create a winning resume that stands out from the competition.

Mistakes to Avoid in Your Customer Service Resume

Crafting an effective customer service resume can be challenging. While it’s crucial to highlight your experience and skills, it’s just as important to avoid common mistakes that can hurt your chances of landing your desired job. Here are some common mistakes to avoid in your customer service resume:

A. Spelling and Grammar Errors

One of the most common mistakes in any resume is spelling and grammar errors. Hiring managers often discard resumes filled with mistakes, as they show a lack of attention to detail and poor communication skills. Take the time to thoroughly proofread your resume or consider having someone else review it for accuracy.

B. Lying on Your Resume

Never lie on your resume. Even if you think it may not be caught, it’s not worth the risk of being caught in a lie during the interview process or later on in your job. Instead, focus on highlighting your strengths and skills, and be honest about areas where you have room for improvement.

C. Focusing on Duties Rather Than Accomplishments

It’s important to show what you have accomplished in your past roles rather than simply listing your job duties. Be specific about how you contributed to the success of the team or company. Use quantifiable evidence such as numbers and statistics, and demonstrate your value through accomplishments and results.

D. Not Including Enough Relevant Information

Make sure your resume is tailored to the job you are applying for. Avoid generalizing your experience and skills, and instead, focus on the ones that are most relevant to the position. Use the job description to identify specific keywords and phrases that should be included in your resume. This will show the hiring manager that you are a good fit for the job and have the necessary skills and experience to succeed.

Avoiding these common mistakes will greatly increase your chances of landing your desired customer service job. Keep in mind that your resume is your first impression to a potential employer, so take the time to carefully craft it to showcase your skills, experience, and accomplishments accurately.

Tips for Writing a Winning Customer Service Resume

If you’re looking to land a customer service job, you need a winning resume that stands out from the rest. Here are some tips to help you achieve that:

A. Tailor Your Resume for the Job

Every job is unique and requires a different set of skills and experiences. To increase your chances of getting noticed by potential employers, tailor your resume to the job you’re applying for. Go through the job description and highlight the required skills and experiences. Then, make sure to showcase how your own skills and experiences match those in the job description.

B. Highlight Accomplishments, Not Just Duties

Recruiters and hiring managers are more interested in what you’ve accomplished in your previous roles, rather than just the duties you performed. So, make sure to highlight your accomplishments throughout your resume. Use action verbs and be specific about what you achieved.

C. Use Simple and Clear Language

Avoid using complicated jargon or language that might confuse the reader. Use simple and clear language that is easy to understand. This will help the recruiter or hiring manager quickly skim through your resume and understand your qualifications.

D. Quantify Your Achievements

Numbers speak louder than words. To make your accomplishments stand out, quantify them wherever possible. For example, instead of saying you “improved customer satisfaction,” say you “boosted customer satisfaction ratings by 20%.”

E. Show Your Personality

Finally, don’t be afraid to show your personality throughout your resume. While it’s important to remain professional, adding a little bit of your personal touch can help you stand out from other applicants. You can do this by using a unique resume design, adding a personal testimonial or statement, or highlighting a personal achievement that is relevant to the job.

By following these tips, you can create a customer service resume that will grab the attention of potential employers and increase your chances of getting the job.

Related Articles

  • Entry Level Resume: Examples, Template & Tips for 2023
  • Reporting Analyst Job Description: Career Guide for 2023
  • 18 IT Manager Resume Examples That Will Get You Hired
  • Programmer Resume: Top Examples and Guide for 2023
  • Emailing Your Resume: The Guide with Sample Emails for a Job

Rate this article

0 / 5. Reviews: 0

More from ResumeHead

functional resume customer service samples

Customer Service Resume [2024] - Examples & Guide

Background Image

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

  • An example of a finished customer service resume that works
  • How to write a customer service resume that’ll fill up your interview diary
  • How to make a customer service resume stand out [with top tips & tricks]

Before we get into the details, you can check the customer service resume example at the top, created with our very own resume builder .

Looking fore more specific resume examples? Check out this list of customer service resume examples:

  • Barista Resume
  • Bartender Resume
  • Server Resume
  • Waiter Resume
  • Receptionist Resume
  • Cashier Resume
  • Event Planner Resume
  • Flight Attendant Resume
  • Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them. 

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives. 

The following two resume formats also get our approval…

  • Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
  • Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume. 

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

  • Work Experience
  • Contact Information

To really make an impression, you can also add these optional sections:

  • Awards & Certification
  • Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them? 

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview! 

The contact information section on your resume must include:

  • Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
  • Phone Number – Check each number carefully
  • Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
  • Location – City+Country
  • Optional - relevant social media
  • Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
  • Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

job search masterclass

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences. 

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

  • Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

  • Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary. 

Got the skills, but can’t back it up with experience? Use a resume objective.  

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

  • Position name
  • Company Name
  • Responsibilities & Achievements

Customer Service Representative 

YXZ Convenience Store

03/2017 - 04/2021

  • Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
  • Worked at the customer information desk for 10+ hour shifts
  • Welcomed 1000+ customers during store opening event
  • Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.  

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects. 

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer. 

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants. 

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date. 

There’s no magic tricks with this section, just enter your education history in this format:

  • Degree Type & Major
  • University/School Name
  • Years Studied
  • GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

  • No problem. Just mention your education to date

Should I include my high school education?

  • It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

  • For a bartender role, your experiences always come first 

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out. 

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative. 

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

  • Computer Skills
  • Mathematical Skills
  • Product Knowledge
  • Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

  • Personable and friendly 
  • Endurance (long hours)
  • Conflict resolution 
  • Time management 
  • Team player
  • The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

  • Employee of the Year 2019 – XYZ Convenience 
  • Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

  • Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

cover letter structure

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address 

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

  • The position you’re applying for
  • Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

  • Why you chose this specific establishment
  • What you know about the establishment’s culture
  • How your skills will be beneficial to the establishment
  • If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

  • Conclude the main points of your letter
  • Thank the hiring manager for their time and the opportunity
  • End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

  • The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
  • Use an attention-grabbing resume summary or objective
  • In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
  • Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

Suggested Reading:

  • Resume Keywords and How to Use Them
  • Should You Include a Photo on Your Resume in 2024?
  • The Best Strategy for Getting a Raise [+Examples]

cookies image

To provide a safer experience, the best content and great communication, we use cookies. Learn how we use them for non-authenticated users.

Please enable javascript to view this site.

Image

  • For Employers
  • Hide Navigation
  • Arise WORK FROM HOME Teleclass I
  • Arise WORK FROM HOME Teleclass II
  • Arise WORK FROM HOME Teleclass III
  • Arise WORK FROM HOME Teleclass IV
  • Arise Virtual Solutions Teleclass V
  • SEARCH CURRENT OPENINGS
  • RESUME & COVER LETTER TEMPLATES
  • FUNCTIONAL RESUME
  • ONLINE JUROR – MOCK JUROR JOBS
  • AN INSIDE LOOK AT ARISE, SYKES, APPLE AT HOME
  • USE CHATGPT FOR A JOB INTERVIEW PREPARATION
  • CAREERS IN CORPORATE STRATEGY
  • INTERVIEW DO’S & DON’TS
  • PROFESSIONAL DRESS & APPEARANCE
  • NEGOTIATING SALARY
  • STARTING A BUSINESS
  • JOB SWAPPING
  • IMPROVE YOUR JOB CANDIDACY
  • COLD CALLING FOR JOBS
  • GET YOUR RESUME NOTICED
  • ONLINE JOBS FOR WOMEN
  • STARTING A HOME-BASED BUSINESS
  • DIRECT SALES
  • ONLINE SURVEYS
  • TOP 20 VIRTUAL CUSTOMER SERVICE EMPLOYERS
  • VIRTUAL CUSTOMER SERVICE
  • WRITING, PR & MARKETING
  • AVOIDING SCAMS
  • WOMEN FOR HIRE – LARGEST FEMALE JOB BOARD
  • FEATURED AD PLACEMENTS
  • EDITORIAL OPPORTUNITIES
  • POST YOUR JOBS WITH US
  • REQUEST INFORMATION
  • PARTNER WITH US
  • FIND FEMALE JOB CANDIDATES
  • UNIVERSITIES

Functional Resume – The Ultimate Guide

Editorial Team | On July 8, 2023

By Emi Leon

In the competitive job market of the 21st century, having a resume that effectively showcases your skills, experiences, and achievements is essential. Yet, many job seekers often struggle with creating a resume that not only catches the eye of recruiters but also portrays them in the best possible light.

That’s where the ‘Functional Resume’ enters the picture. In this comprehensive guide, we will take an in-depth look at functional resumes, why they might be right for you, and how to craft an exceptional one that gives you an edge in your career journey.

Table of Contents

  • Understanding the Functional Resume
  • When to Use a Functional Resume
  • The Structure of a Functional Resume
  • Step-by-step Guide to Writing a Functional Resume
  • Tips to Enhance Your Functional Resume
  • Pitfalls to Avoid in a Functional Resume
  • Functional Resume vs. Chronological and Combination Resumes
  • FAQs about Functional Resumes

1. Understanding the Functional Resume

A functional resume, unlike its chronological counterpart, focuses more on your skills and competencies rather than your work history. It’s a strategic tool that highlights your qualifications and professional capabilities, drawing attention to what you can do rather than when and where you did it. The primary goal of a functional resume is to prove your value to prospective employers by showcasing your transferable skills, especially when your work history is not straightforward.

2. When to Use a Functional Resume

Although a functional resume can be beneficial to all, it’s especially effective for certain types of job seekers. These include individuals with:

  • Gaps in their employment history
  • A diverse range of short-term or freelance roles
  • A career change where prior job titles don’t align with their current career goals
  • Limited work experience or recent graduates

3. The Structure of a Functional Resume

A functional resume typically consists of several key sections:

  • Contact Information
  • Objective or Summary
  • Skills Summary or Skills and Qualifications
  • Professional Experience or Relevant Accomplishments
  • Optional sections (Certifications, Projects, Volunteer Work, etc.)

4. Step-by-step Guide to Writing a Functional Resume

Step 1: contact information.

This section includes your full name, professional title, phone number, email address, and LinkedIn profile (if applicable).

Step 2: Objective or Summary

Craft a compelling career objective or summary that highlights your professional goals, key qualifications, and the unique value you bring to the role.

Step 3: Skills Summary

List 3-5 major skills relevant to the job you’re applying for. Under each skill, provide examples of how you’ve demonstrated these skills in past roles or projects.

Step 4: Professional Experience

Instead of a chronological job history, list your achievements and responsibilities under relevant skill categories. The goal is to illustrate your expertise in action.

Step 5: Education

Mention your educational background, including the school name, degrees or certifications obtained, and the years attended.

Step 6: Optional Sections

If applicable, add other sections like certifications, volunteer work, languages, or projects that reinforce your qualifications.

5. Tips to Enhance Your Functional Resume

Building an effective functional resume involves much more than just filling in your contact information and listing your skills. It’s an opportunity to strategically present your professional value in a way that grabs the attention of hiring managers. Below are several tips to enhance your functional resume, ensuring it stands out from the crowd:

Use Powerful Action Verbs and Job-Specific Keywords

The language you use on your resume matters. Start your sentences with powerful action verbs such as ‘achieved’, ‘managed’, ‘led’, ‘developed’, ‘transformed’ etc. to make your accomplishments stand out. Incorporate job-specific keywords that align with the job description. These are the terms and phrases hiring managers and Applicant Tracking Systems (ATS) look for when first screening a resume.

Customize Your Resume for Each Job Application

A generic resume rarely makes it past the first round of reviews. Tailor your resume for each job application, aligning your skills and experiences with the specific requirements of the job. The more a resume aligns with the job description, the more likely it is to catch the recruiter’s eye.

Keep Your Language Clear, Concise, and Professional

Ensure your resume is easy to read and understand. Use clear and concise language. Avoid jargon, unless it’s industry-specific and relevant to the job you’re applying for. Remember, your resume is a professional document, so maintain a formal and respectful tone throughout.

Highlight Quantifiable Achievements

Under each skill or in your professional experience section, aim to include quantifiable achievements. These are specific examples of how you’ve applied your skills, represented in numbers, percentages, or other measurable terms. For example, ‘Increased sales by 30%’ or ‘Managed a team of 10 individuals’.

Leverage the Optional Sections

Optional sections can provide additional insights into your qualifications. If you have relevant certifications, volunteer experience, or noteworthy projects, don’t hesitate to include them. These sections can further strengthen your application, particularly if you have limited work experience or are transitioning careers.

Proofread Thoroughly

Never underestimate the power of proofreading. A resume with spelling errors, grammatical mistakes, or formatting inconsistencies can leave a negative impression. Proofread your resume multiple times and consider having a mentor, career coach, or trusted colleague review it as well.

Include a Strong Cover Letter

Though not technically part of your resume, a well-written cover letter complements your functional resume. It provides context for your skills and experiences and allows you to explain in more detail why you’re the ideal candidate for the role.

These tips should guide you towards creating a functional resume that effectively highlights your capabilities and aligns with your career objectives. A well-crafted resume, tailored to the job and free of errors, can significantly increase your chances of landing an interview.

6. Pitfalls to Avoid in a Functional Resume

While a functional resume can be an effective tool for certain job seekers, it’s essential to steer clear of common pitfalls that might undermine your application. Understanding these can help you create a more impactful and successful resume. Here are some mistakes to avoid:

Neglecting to Mention Dates

While a functional resume emphasizes skills over chronological work history, it’s still important to include dates in your education and any work history you choose to include. Omitting dates may raise red flags for potential employers who might suspect you’re trying to hide gaps in employment or a lack of experience.

Using Generic Skills and Clichéd Buzzwords

Avoid generic skills like “hard-working” or “team player” that don’t differentiate you from other applicants. Additionally, steer clear of buzzwords like “synergy” or “go-getter”. Instead, focus on specific, industry-relevant skills and back them up with concrete examples or quantifiable results.

Lack of Customization for Each Job Application

As with any resume, failing to tailor your functional resume to the specific job you’re applying for can be a mistake. Your skills and achievements should be relevant to the job description. Customization shows the employer that you’ve understood the job requirements and can demonstrate how your skills align with their needs.

Overemphasizing Unrelated Skills or Experiences

While it’s important to showcase your skills, highlighting those unrelated to the job can distract from your relevant qualifications. Keep the focus on skills and achievements that align with the role you’re applying for.

Poor Organization or Formatting

A resume that’s difficult to read or poorly organized can quickly deter hiring managers. Ensure your formatting is consistent, your text is easily readable (typically a 10-12 point professional font), and your information is neatly organized under appropriate headings.

Providing Insufficient Evidence of Skills

Merely stating that you possess certain skills isn’t enough. Under each skill listed, provide evidence of how you’ve applied this skill in a practical context. This could be specific projects, achievements, or outcomes from your past roles.

Overloading with Information

While it’s important to showcase your skills and achievements, don’t fall into the trap of providing too much information. Your resume should be concise and focused, typically fitting onto one or two pages. Including excessive amounts of information can be overwhelming and dilute the impact of your key qualifications.

7. Functional Resume vs. Chronological and Combination Resumes

While crafting a resume, understanding the distinct benefits and potential drawbacks of different formats can greatly assist in deciding which one will best convey your qualifications. Here’s a deep dive into the functional resume in comparison with chronological and combination resumes.

Functional Resume

A functional resume emphasizes skills and abilities over chronological work history. This format is an excellent choice for those with gaps in their employment history, career changers, or individuals with a diverse range of short-term roles. However, it’s important to note that this format may not be as well-received by traditional employers or automated screening tools that expect to see a chronological work history.

Chronological Resume

A chronological resume, the most traditional format, lists your work experience in reverse chronological order, with your most recent job listed first. This format is advantageous if you have a strong and consistent work history, enabling you to showcase a clear career progression. However, it might not be the best choice if you’re looking to change careers, have gaps in your employment, or have significant experience in many different fields.

Combination Resume

A combination resume merges elements from both functional and chronological formats. It begins with a skills section, similar to a functional resume, but is followed by a detailed work history, as seen in a chronological resume. This hybrid format allows you to highlight your skills and experiences upfront while also providing the chronological work history that employers often expect. However, a combination resume can be lengthy and may be redundant if the same points are repeated in both the skills and work history sections.

In conclusion, the type of resume you choose largely depends on your personal career history and the specific job you’re applying for. Here’s a quick recap:

  • Choose a functional resume if you want to highlight specific skills over your work history, have gaps in your employment, or are changing careers.
  • Use a chronological resume if you have a strong, consistent employment history with clear career progression.
  • Opt for a combination resume if you want to emphasize transferable skills and have a solid, relevant work history that you’d like to highlight.

Remember, no matter which format you choose, it’s critical to tailor your resume to the job description, include relevant keywords, and present your information in a clear and organized manner.

8. FAQs about Functional Resumes

Functional resumes, although a powerful tool in certain circumstances, often generate a lot of questions due to their unique focus on skills over chronological work history. Below are some frequently asked questions about functional resumes:

Who should use a functional resume?

Functional resumes are especially useful for job seekers with gaps in their employment history, those making a career change, individuals with a diverse range of short-term roles, and recent graduates with limited work experience. By focusing on skills rather than chronological work history, these individuals can present their capabilities in a way that aligns with the job requirements.

Is a functional resume ATS-friendly?

Applicant Tracking Systems (ATS) are used by many companies to screen resumes before they reach a hiring manager. Some ATS have trouble reading functional resumes as they are designed to scan for a chronological work history. However, by incorporating job-specific keywords and a clear, organized structure, a functional resume can still be ATS-friendly.

Do hiring managers prefer functional resumes?

This largely depends on the hiring manager and the specific job role. Some hiring managers appreciate the skills-focused approach of a functional resume, especially when it’s relevant to the position. However, others prefer the chronological resume format, as it directly showcases career progression and consistency of employment.

Can a functional resume hurt your chances of getting a job?

In certain situations, a functional resume might raise questions, particularly if a hiring manager assumes you’re using the format to hide employment gaps or lack of experience. However, if you’re using the functional format to strategically showcase relevant skills and you present your qualifications honestly and effectively, it should not hurt your chances of landing a job.

Remember, the goal of any resume, functional or otherwise, is to clearly demonstrate your skills, experiences, and value to potential employers. The key is to select the resume format that best tells your professional story and aligns with the specific job you’re targeting.

How long should a functional resume be?

Regardless of the format, most resumes should ideally be one to two pages long. This provides enough space to detail your skills and qualifications without overwhelming the hiring manager with information. If you have a long list of relevant skills or extensive professional experience, you might need an extra page, but remember to keep the information concise and relevant.

Should I include an objective statement on a functional resume?

While not strictly necessary, an objective statement can be beneficial on a functional resume, especially if you’re changing careers or are a recent graduate. The objective statement should briefly outline your career goals and how your skills align with the company’s needs. Remember, however, to keep the statement concise and tailor it to each specific job application.

Can I include volunteer work or internships on a functional resume?

Absolutely. Volunteer work, internships, or other unpaid experiences can be valuable additions to a functional resume, especially if you’re a recent graduate or changing careers. These experiences can demonstrate relevant skills and commitment to your field. Make sure to present them professionally, detailing the skills you utilized or gained.

What if I have too few or too many skills for the functional format?

If you feel you have too few skills, consider brainstorming more broadly. Skills aren’t just gained through paid employment; they can come from volunteer work, hobbies, sports, or personal projects. If you feel you have too many skills, try to narrow them down. Prioritize the skills most relevant to the job you’re applying for, and those which best demonstrate your abilities.

Should I include references on a functional resume?

Generally, it’s no longer necessary to include references on a resume unless the job description specifically asks for them. Instead, prepare a separate list of references that you can provide upon request. This approach allows you to use valuable resume space to focus on your skills and achievements.

9. Conclusion

Your resume is your professional story. A functional resume is a unique and powerful way to narrate that story, focusing on the skills and value you bring to an organization. It’s a tool that allows you to shift the spotlight onto your abilities and how they align with the job you’re targeting, helping you stand out in a crowded job market.

As we continue to navigate the shifting landscapes of the professional world, it’s more important than ever to have a strong, effective resume. Crafting a functional resume may seem daunting at first, but with the right guidance and a clear understanding of your professional narrative, you can create a document that truly speaks to your capabilities. Let this ultimate guide to a functional resume be your companion in your career journey.

Stay tuned for our in-depth exploration of each section of the functional resume, where we will provide expert tips, do’s and don’ts, and real-life examples to help you craft a stellar functional resume.

About the Author:
Emi Leon is a well-established bilingual recruiter with over a decade of experience. As the Co-Founder and Talent Solutions Director at Palermo Advisors , Emi leverages his unique attributes of flexibility, creativity, and curiosity in every endeavour.
Previous roles as Head of Talent Acquisition at Alto and Senior Technical Recruiter at DistantJob have added to his vast industrial knowledge.
Emi is an ardent advocate of remote work, driven by the power it has to connect global talent with companies worldwide. A proud alumnus of Universidad Central de Venezuela, he earned a Bachelor’s Degree in Organizational Psychology, graduating Magna Cum Laude. His sustained commitment to innovation in recruitment strategies continues to empower businesses around the world.

Check out other articles by best-selling authors:

Dawn rasmussen – top five questions about resumes answered, sunny lurie – eight proven strategies to open the door to a vibrant new career, stacia pierce – how to search for a job during the holidays, dawn quesnel- helpful hints for job seekers, stacia pierce – conceit vs. confidence, previous story, emaleigh benner, quintessentially.

  • Navigating a Career in Corporate Strategy: Key Insights and Best Practices

SEARCH BY TOPIC OR KEYWORD

  • Women For Hire TV Videos
  • Career Experts
  • Women For Hire Magazine
  • Career Resources
  • Work From Home
  • Five Questions

Interesting Articles

  • Search our Job Board HERE!
  • 8 Ways to Improve Your Candidacy for the Job (With Examples)
  • Working Remotely in Customer Service: An Inside Look at Arise, Sykes, Apple at Home, and Other Top Companies Offering Virtual Jobs
  • 9 Steps for Cold Calling for Jobs (with Examples, Tips and Scripts)
  • Online Jobs for Women
  • How to Use ChatGPT for a Job Interview Preparation – with Real-Life Examples
  • 11 Tips to Get Your Resume Noticed: A Comprehensive Guide with Real Life Examples
  • Functional Resume – The Ultimate Guide
  • Jobs for Older Women: Lifehacks
  • I Want to Work – 9 Tips to Unleash Your Potential in Today’s Job Market, with Practical Tips
  • Compensation Discussion 101: Tactics for Negotiating a Better Salary
  • Know Your Worth “Calculator”
  • What Do Consumer Non-Durables Jobs Pay in 2023
  • Comeback Careers – Women Returning to Work
  • How To Ask if Your Resume has Been Received
  • Dressing for Success: The Power of Women’s Professional Dress
  • Love Your Job But Hate the Boss?
  • How To Reinvent Yourself After 50
  • Alternatives to 9-5 Jobs with Examples
  • Ignored After an Interview
  • When Your Boss Yells at You
  • Why Freelancing is the Perfect Career for Women
  • Unlocking Your Ambition in Nursing
  • Up Your Game: A Detailed Job Interview Guide for 2023
  • Job Boards for Women
  • Starting Over in Your 40s – Midlife Career Change
  • Home-Based Telemarketing Jobs: A New Era of Remote Work
  • How to Overcome the Fear of Failure? 10 Proven Strategies Explained
  • Informational Interview Template
  • Business Professional Attire: Your Guide to Dressing for Success in 2024 and Beyond
  • Diversity Recruitment for Employers
  • Share Your Voice with our Talent
  • Advertise on WomenForHire.com
  • Terms of Use
  • Privacy Policy
  • California Privacy Notice
  • Do Not Sell My Personal Information

Copyright © 2023 All rights reserved.

functional QA resume examples

How a great cv can pave your way to a better career, skills to include in a functional qa resume, 4 key sections to include in your functional tester resume, functional qa resume samples by seniority, download our functional qa tester resume template, apply for a functional qa tester job at epam anywhere.

As Chief Editor, Darya works with our top technical and career experts at EPAM Anywhere to share their insights with our global audience. With 12+ years in digital communications, she’s happy to help job seekers make the best of remote work opportunities and build a fulfilling career in tech.

Crafting a compelling resume is essential to stand out in the competitive job market of being a functional tester. A well-written CV can showcase your skills and expertise, making you the top choice for potential employers.

Employers are seeking candidates with a specific set of skills and experiences, and your resume is your opportunity to demonstrate that you possess what it takes to excel as a functional QA tester. By including the right skills and effectively presenting your experience, you can make a strong impression on hiring managers.

In this article, we will explore functional QA resume examples and delve into the essential skills and key sections that will make your remote job CV stand out. Whether you are an experienced QA tester looking to advance your career or a newcomer to the field, we will provide you with the tools and knowledge to create a compelling resume that will help you secure your dream job as a functional QA tester.

A functional QA tester ensures that software behaves as intended through testing. Functional testers do this by running the software through various use cases and detailed test plans. Without a detailed testing process, software is bound to fail. You can present this expertise in your CV (curriculum vitae).

CVs are more detailed versions of resumes. They can be multi-page documents describing your full list of experience, certifications, and skills. Using CVs, you can create shorter resumes that appeal to each functional QA job description . This saves you time and ensures that each resume is tailored. You can also provide this CV upon request.

When we apply this to functional testers, showcasing technical skills such as regression testing, performance testing, and various testing tools is crucial. These competencies should be incorporated to increase visibility via ATS filters. Relevant soft skills also enhance a functional QA resume, with communication skills and being a team player in an Agile environment speaking to your holistic professional capacity. Later, you'll learn more about the different sections you must include in these resumes.

Your CV and resume should be formatted for clarity, with short paragraphs for readability. Include a table or list to present information in a structured, impactful way. Remember, a targeted, well-presented CV not only demonstrates your technical and soft skills but also serves as a reflection of your professional standards, ultimately paving the way to a brighter career path in quality assurance.

A functional QA resume should be a testament to a candidate’s technical proficiency, problem-solving capabilities, and adaptability under pressure. Tailoring the resume to spotlight these competencies is key.

Must-have skills:

In the competitive landscape of quality assurance, a set of core skills is essential for any QA engineer. These skills are found across multiple QA positions, regardless of industry.

Technical expertise:

Proficiency in functional, E2E (end-to-end), and UAT (user acceptance testing) are foundational for showcasing one's expertise in software testing. Experience with platforms like Unix and scripting languages such as Shell amplify a candidate's technical arsenal.

For junior testers, resumes should showcase experience in the classroom and through personal projects. If you're struggling to find a job due to lack of experience, volunteering your time can help prove your skills. For experienced testers, showcase your hands-on experience and how it applies to the job description's priorities.

Software development process acumen:

A comprehensive understanding of the software development lifecycle is vital, as this allows QA engineers to preemptively address potential issues and provides insight into troubleshooting post-deployment problems.

Your understanding of the software development cycle should be part of your job and project description. Display how this understanding of the bigger picture contributed to specific achievements in past careers and projects.

Testing tools:

Mastery of tools such as Rational Functional Tester, HP Quality Center, Jira, JMeter, TestLink, Bugzilla, and UFT strengthens a resume. Try to focus on tools most often mentioned in the job description.

While there are some common tools found among QA testers, some are better for different industries. Specializing in an industry can provide you with a unique skill set that makes you more appealing to specific jobs. Do some research on the industry you're interested in if you are a newcomer.

Of course, there is still value in being a manual QA tester .

Problem-solving and stress management:

The ability to dynamically address complex problems and maintain poise under tight deadlines are pivotal soft skills that underscore a QA tester's potential to manage unexpected challenges.

On your resume, showcase this experience by explaining the problem and how your contribution solved it. Use this knowledge in the interview to explain how you overcame stressful situations.

Attention to detail:

This is critical when testing for defects and irregularities within the software. It ensures the highest quality of the final product. Testers need to be detail-oriented to work in jobs. Explain how your proven and defined testing process found errors within a program.

Educational foundation:

A degree in computer science, electrical engineering, or a closely related field is typically required, laying the groundwork for the advanced technical skills necessary in QA roles.

If you can't get a degree in computer science, pursue certifications and get more experience. Degrees are great for proving your knowledge, but there are many paths to educating yourself.

Nice to have skills:

In addition to the essential skills, additional proficiencies and qualifications can elevate a QA engineer above the competition.

Automation tool expertise:

Hands-on experience with specific versions of tools such as Selenium WebDriver 2.x, Rational Functional Tester 7.x,8.x, and HP ALM adds a specialized edge to a QA resume.

Knowledge of automation is becoming more commonplace as companies rely on handing off processes to machines. The more you can automate aspects of a business through functional testing, the more viable you can be across multiple job types.

Soft skills:

Excellent communication, documentation, and team problem-solving abilities exhibit the candidate’s capacity to collaborate and adapt effectively within a team and with the wider project stakeholders.

Soft skills are often in higher demand across open positions because they are harder to train, such as empathy and teamwork. Showing off your collaborative approach throughout your extensive experience can help.

Read full story

When crafting a functional tester resume, it is essential to organize the information into key sections, ensuring that each highlights your qualifications clearly and succinctly. At the outset, include your contact information at the top, making it easy for potential employers to reach out.

1. Work experience

In the work experience section, detail your hands-on experience, focusing on responsibilities that involved conducting system tests, identifying defects, and collaborating closely with project managers and the IT department. This will demonstrate your capacity to operate within and contribute to a development team on a daily basis.

Junior testers can show off their work experience by displaying how they excelled in the classroom. If you’re struggling to find employment due to little job experience, try volunteering. By working for free, you can get valuable experience that helps you find your first job.

2. Education

Education is another critical element. You should emphasize a relevant degree, such as a Bachelor's in Electrical Engineering or a Master's in Computer Science. This showcases the strong educational foundation backing your technical skills.

In addition, highlighting certifications in regression testing, software quality assurance, failure mode and effects analysis (FMEA), and manufacturing provides tangible proof of a candidate's commitment to staying abreast of industry standards and methodologies. Pursue certifications that apply to your industry.

List 6-12 hard skills that pertain to the role, such as manual test case preparation, automation testing , experience with tests like Veracode, documentation proficiencies, and test implementation expertise. These should form the core of your skill section, displaying a range of essential QA technical skills.

Don’t overlook the inclusion of related skills that display your dependability, cultural awareness, interpersonal communication, organization, and time management prowess, as these are valuable soft skills in any Agile environment. Presenting this information in an easy-to-read format through bullet points or tables will ensure clarity and a professional resume appearance.

4. Professional summary or objective

A professional summary gives readers a shorter form of your resume in a few sentences. It provides readers with an immediate reason to hire you, without needing to read through an entire CV. In a world where most resumes are thrown out in the first three seconds, an executive summary keeps recruiters hooked.

Alternatively, you could choose to inform readers of a specific objective. The objective should appeal to the job description, explaining how you plan to contribute to the company you're applying for. The idea with objectives is to show people you're ambitious and ready to work to help you and the company you're applying for to grow.

Resume sample #1: Middle-level functional QA tester

Resume sample #2: senior functional tester, resume sample #3: senior functional qa engineer, resume sample #4: lead functional qa tester, resume sample #5: executive-level functional qa manager.

Are you a skilled functional QA tester seeking to elevate your career remotely? EPAM Anywhere might have your next great opportunity. With a diverse job board dedicated to remote functional QA tester positions (and related tech jobs), EPAM Anywhere is your gateway to career advancement.

At EPAM Anywhere, we understand the expertise involved in software testing, the software development life cycle, test planning, execution, and precise defect tracking. That's why we invite professionals with a solid background in these areas to explore the roles we have available.

Applying for a job on EPAM Anywhere is straightforward:

  • Visit the EPAM Anywhere job board .
  • Filter the listings to find remote functional QA tester opportunities .
  • Review the job requirements that match your skills and experience.

Check out our listings today to see how your future career can be both fulfilling and remote.

functional QA tester job description

Manual tester resume example, 12 senior qa engineer interview questions and answers, how i passed the istqb foundation level agile tester exam: a senior qa’s story, top 18 manual testing interview questions and answers you need to know, how to write your best qa engineer cover letter, microservices testing: where to start, a guide to api testing for qa engineers, network engineer resume examples, c++ developer resume examples, web analyst interview questions, r vs python in data science and machine learning, computer science vs data science: unraveling the differences & similarities, top 6 node js frameworks: which one to choose, google cloud interview questions, l1, l2 & l3 support: what you should know.

IMAGES

  1. 30+ Customer Service Resume Examples ᐅ TemplateLab

    functional resume customer service samples

  2. Customer Service Representative Resume Samples

    functional resume customer service samples

  3. Free Downloads Functional Resume Template Customer Service

    functional resume customer service samples

  4. 30+ Customer Service Resume Examples ᐅ TemplateLab

    functional resume customer service samples

  5. Customer Service Cv Sample Doc

    functional resume customer service samples

  6. client service officer resume

    functional resume customer service samples

COMMENTS

  1. 24 Customer Service Resume Examples for 2024

    Stephen Greet January 5, 2024 As the face of the organization, the customer service team is instrumental in building and maintaining a business's reputation. To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company's products or services.

  2. Functional Resume: Template, Examples, and Writing Guide

    Reviewed By Conrad Benz If you have non-traditional work experience — or a lack of relevant work experience entirely — the functional resume format may be the right choice for you. Learn how to write your own functional resume and use our template and examples to help you get started. Build My Resume Now As featured in *

  3. 10 Customer Service Resume Examples (2024 Skills & Tips)

    1. Customer Service Resume (Text Format) To help you prepare your resume, here's a text template that uses proper resume format for a customer service position. You can simply copy and paste the template below to help you start on your resume: Customer Service Resume Example FIRST AND LAST NAME Email: [email protected]

  4. Functional Resume: Definition, Tips and Examples

    Here's an example of what a functional resume should look like: When to use a functional resume You should use a functional resume if the standard reverse-chronological format is not a flattering or appropriate representation of your qualifications. This might be true.

  5. Functional Resume

    EXCELLENT 8696 reviews on Our customers have been hired at: * Foot Note What is a functional resume? A functional resume is a resume format that focuses on highlighting skills and qualifications instead of work experience.

  6. How To Write the Best Customer Service Resume (With Samples)

    1. Format your resume Choose a format for your customer service resume based on your experience. If you have previous customer service work experience, use a reverse-chronological format to showcase how your industry experience has prepared you for your prospective role.

  7. Customer Service Resume Examples & Skills for 2024

    Customer service resume examples better than 9 out of 10 others. How to write a customer service resume that will land you more interviews. Tips and examples of how to put achievements on a customer service representative resume. How to describe your experience on a resume for a customer service rep to get any job you want.

  8. How to Write a Functional Resume with Examples

    Last Updated June 29, 2021 Guide Overview Functional resume: What it is and how to write one Knowing which type of resume to write to best highlight your skills and experience is key to presenting yourself in the most attractive way possible to potential employers.

  9. Customer Service Resume Examples and Template for 2024

    To perform a customer service role, you need to use customer service skills. This skill set includes qualities like active listening, empathy, problem-solving and communication. Customer service skills are used in many jobs at every level. In this article, we offer two resume samples along with tips to create a customer service resume that ...

  10. Customer Service Resume: Examples, Templates & Tips

    As seen in 1 If your people skills are perfect and your problem-solving abilities are on point, you might have a bright career ahead of you in the field of customer service. Unlike many careers, customer service job opportunities exist across industries, making it a field that can accommodate every interest under the sun.

  11. 24 Customer Service Resume Examples for 2024

    24 Customer Service Resume Examples - Here's What Works In 2024 Applying for a customer service role? Your resume is an essential part of your application. Below, we've compiled five resume templates with the most important qualities that hiring managers are looking for in 2023. (Google Docs and PDFs attached). See Customer Service Resume Examples

  12. 16 Customer Service Resume Examples for a Job Application

    Here are some customer service functional resume examples: Example 1: Customer Service Manager Summary: Customer-focused and results-driven Customer Service Manager with 8 years of experience in leading and developing high-performing teams. Proven track record in improving customer satisfaction, streamlining processes, and driving operational ...

  13. Customer Service Resume [2024]

    Check out this list of customer service resume examples: Barista Resume Bartender Resume Server Resume Waiter Resume Receptionist Resume Cashier Resume Event Planner Resume Flight Attendant Resume Bar and Restaurant Manager Resume How to Format a Customer Service Resume

  14. Customer Service Representative Resume Examples and Templates for 2024

    1. Write a dynamic profile summarizing your customer service representative qualifications Before crafting your summary, you should analyze the descriptions of the jobs you're interested in applying for. You'll likely notice repetitive key terms and qualifications as you evaluate the postings.

  15. Customer Service Resume Examples for 2024

    A customer service manager resume example would include management experience, for instance. Carefully read the job description and be sure your resume matches the key qualifications that are required and necessary to efficiently perform the job duties.

  16. Customer Service Representative Resume Examples & Writing tips

    Written by Ivan Shovkoplias Customer Service Representative Resume Example & Writing Guide Customer service representatives handle client requests, product issues and represent companies at the most basic level. Today's job market is more technological and competitive than ever.

  17. Functional Resume

    1. Understanding the Functional Resume A functional resume, unlike its chronological counterpart, focuses more on your skills and competencies rather than your work history. It's a strategic tool that highlights your qualifications and professional capabilities, drawing attention to what you can do rather than when and where you did it.

  18. Customer Service Representative Resume Examples

    Good example: " Highly motivated Customer Service Representative with 5+ years of experience providing excellent customer service and support. Proven track record of resolving customer complaints and increasing customer satisfaction by 20%.

  19. 30+ Customer Service Resume Examples ᐅ TemplateLab

    1 Customer Service Resume Examples. 2 Key Elements of a Customer Service Resume. 2.1 Customer Service Expertise. 2.2 Career Achievements. 2.3 The Ability to Communicate. 3 Customer Service Resume Templates. 4 Customer Service Resume Samples. 5 The Functional Resume. 6 The Combination Resume.

  20. Customer Service Resume Examples

    Get your estimate Company Reviews Access millions of company reviews Find companies Looking for an Customer service resume? Use Indeed library of free Customer service resume examples and templates. Customized samples based on the most contacted resumes from over 100 million resumes on file.

  21. 31 Great Customer Service Skills (With Examples)

    3. Stress Management. Between dealing with angry customers and fulfilling requests, working in customer service can get stressful. Being able to keep your cool and maintain excellent service despite high-pressure situations is a great customer service skill to have, and is key to success in most workplaces.

  22. Functional Resume Example

    This sample starts with a summary of qualifications to put emphasis on skills in customer service, word processing, computers, accounting, data archiving, office, telephone reception and problem-solving. Rather than listing specific details, the job seeker lists responsibilities and achievements under the three main highlighted areas.

  23. 5 Functional QA Resume Examples & Template

    Testing tools: Mastery of tools such as Rational Functional Tester, HP Quality Center, Jira, JMeter, TestLink, Bugzilla, and UFT strengthens a resume. Try to focus on tools most often mentioned in the job description. While there are some common tools found among QA testers, some are better for different industries.

  24. 21 Important Customer Service Skills (With Resume Example)

    Example of customer service skills in a resume You likely already possess many of the customer skills employers need. You can highlight those skills on your resume, cover letter, during interviews and on the job. If you're applying for jobs that require customer service as a primary job duty, provide a few examples of your customer service skills in the "skills" section of your resume.