- © 2019
Progress in Performance Management
Industry Insights and Case Studies on Principles, Application Tools, and Practice
- Marc Helmold 0 ,
- Warda Samara 1
IUBH, Berlin, Germany
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Brings together principles, methods, and standards of performance management for practitioners
Provides best-practices and case studies to demonstrate progress in performance measurement
Analyzes contemporary performance management models and frameworks
Part of the book series: Management for Professionals (MANAGPROF)
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Table of contents (14 chapters)
Front matter, performance management (pm) over the entire value chain.
Marc Helmold, Warda Samara
PM as Integral Part of the Corporate Strategy
Excellence in pm.
- Marc Helmold
PM in the Upstream Value Chain
Pm in operations, pm in the downstream value chain, pm models and concepts, tools in pm, pm in project management, financial pm, pm in ngo and npo, pm in human resources, industry 4.0 and artificial intelligence (ai) in pm, pm in different cultures and internationalization.
This book provides a holistic and pragmatic approach to performance management throughout the business value chain, and demonstrates the optimal design and use of performance management in order to achieve competitive advantage. A wealth of best practices, case studies and real-world examples are used to reveal the diversity of performance measurement methods, methodologies and principles in practice.
Readers will gain comprehensive insights into the status quo of performance management, including primary functions such as supply, operations and sales, and secondary functions like finance, human resources, and information systems. Focusing on ‘best-in-class’ performance excellence, the book offers the ideal guide for any organization pursuing competitive advantages across all corporate functions and focusing on value-adding activities.
- Performance measurement tools
- The QCD-plus alpha concept
- Conducting performance management audits
- SMART-methodology for KPI definitions
- Quantitative vs. qualitative KPIs
- Performance management in upstream value chains
- Performance management in operations
- Performance management case studies
- Performance and quality management
- Performance management methodologies
Book Title : Progress in Performance Management
Book Subtitle : Industry Insights and Case Studies on Principles, Application Tools, and Practice
Authors : Marc Helmold, Warda Samara
Series Title : Management for Professionals
DOI : https://doi.org/10.1007/978-3-030-20534-8
Publisher : Springer Cham
eBook Packages : Business and Management , Business and Management (R0)
Copyright Information : Springer Nature Switzerland AG 2019
Hardcover ISBN : 978-3-030-20533-1 Published: 24 July 2019
Softcover ISBN : 978-3-030-20536-2 Published: 14 August 2020
eBook ISBN : 978-3-030-20534-8 Published: 13 July 2019
Series ISSN : 2192-8096
Series E-ISSN : 2192-810X
Edition Number : 1
Number of Pages : XXVIII, 179
Number of Illustrations : 90 b/w illustrations
Topics : Business Strategy/Leadership , Operations Management , Human Resource Management
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Performance Management Case Study: Fossil Group
Jocelyn Stange
February 4, 2021 | 2 minute read
In this blog, we'll share how Fossil Group evolved its performance management process and 3 simple steps.
The Evolution of Fossil's Performance Management Process
Fossil Group was using a complex, 100% paper process for performance reviews and check-ins for more than 15,000 global employees. They wanted to move toward a digital performance management strategy, but knew they needed to simplify the process first.
Fossil Group set up four traditional components that were stretched across three strategic touch points throughout the year. These touch points were supplemented with ongoing performance conversations that could be initiated by any employee, at any time.
As Fossil Group evolved its company-wide performance appro a ch , they were happy to see immediate progress.
92% of employees were participating in goal-setting reviews, setting an average of six goals per employee.
However, when they dug into the data, they found that 35% of individual goals created were misaligned or did not have an impact on the organization and its strategic priorities. They knew they needed to get better at goal alignment if they wanted to meet important business objectives.
Explore the three ways Fossil Group simplified performance management.
1. They scheduled ongoing performance conversations and continuous feedback.
Although the three formal performance touch points in place were working, Fossil Group knew teams needed to have goal conversations more frequently. They implemented informal “check-ins” that could be launched by any employee at any time.
To ensure adequate time was made for important performance conversations and other performance related activities, Fossil Group implemented "Performance Days" — days strictly dedicated to employee performance. On these days, n o task-related meetings are scheduled, and all work is set aside for the day. Conversations between managers, employees, and teams are all centered on performance.
2. They created intuitive goal conversation templates.
Fossil Group recognized that simply having more performance conversations wasn’t enough — the conversations needed to include healthy dialogue, debate, and collaboration from managers and employees. They created 1-on-1 templates to help guide managers and employees through an effective and productive goal conversation.
Check-in templates could be customized to the needs and work of individual teams and team members. The templates helped ensure conversations were focused on creating clear, aligned, and motivating goals.
3. They used recognition to keep performance conversations fresh.
Fossil Group wanted to bring performance conversations full circle by recognizing employee performance daily. They created recognition toolkits for managers including fun notecards, gift cards, and employee recognition tips. They also launched an online, peer-to-peer recognition program that generated an average of 140 recognition stories each week.
By taking time to uncover the needs of its employees, and delegating time for managers to focus on perf ormance, Fossil Group was able to listen and act on employee voices and evolve their performance strategy f or succes s .
Download our latest ebook: Making Time for Performance Management to get more tips for simplifying your performance management process.
Published February 4, 2021 | Written By Jocelyn Stange
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