Book cover

  • © 2019

Progress in Performance Management

Industry Insights and Case Studies on Principles, Application Tools, and Practice

  • Marc Helmold 0 ,
  • Warda Samara 1

IUBH, Berlin, Germany

You can also search for this author in PubMed   Google Scholar

Brings together principles, methods, and standards of performance management for practitioners

Provides best-practices and case studies to demonstrate progress in performance measurement

Analyzes contemporary performance management models and frameworks

Part of the book series: Management for Professionals (MANAGPROF)

43k Accesses

154 Citations

  • Table of contents

About this book

Authors and affiliations, about the authors, bibliographic information.

  • Publish with us

Buying options

  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
  • Durable hardcover edition

Tax calculation will be finalised at checkout

Other ways to access

This is a preview of subscription content, log in via an institution to check for access.

Table of contents (14 chapters)

Front matter, performance management (pm) over the entire value chain.

Marc Helmold, Warda Samara

PM as Integral Part of the Corporate Strategy

Excellence in pm.

  • Marc Helmold

PM in the Upstream Value Chain

Pm in operations, pm in the downstream value chain, pm models and concepts, tools in pm, pm in project management, financial pm, pm in ngo and npo, pm in human resources, industry 4.0 and artificial intelligence (ai) in pm, pm in different cultures and internationalization.

This book provides a holistic and pragmatic approach to performance management throughout the business value chain, and demonstrates the optimal design and use of performance management in order to achieve competitive advantage. A wealth of best practices, case studies and real-world examples are used to reveal the diversity of performance measurement methods, methodologies and principles in practice.

Readers will gain comprehensive insights into the status quo of performance management, including primary functions such as supply, operations and sales, and secondary functions like finance, human resources, and information systems. Focusing on ‘best-in-class’ performance excellence, the book offers the ideal guide for any organization pursuing competitive advantages across all corporate functions and focusing on value-adding activities.

  • Performance measurement tools
  • The QCD-plus alpha concept
  • Conducting performance management audits
  • SMART-methodology for KPI definitions
  • Quantitative vs. qualitative KPIs
  • Performance management in upstream value chains
  • Performance management in operations
  • Performance management case studies
  • Performance and quality management
  • Performance management methodologies

Book Title : Progress in Performance Management

Book Subtitle : Industry Insights and Case Studies on Principles, Application Tools, and Practice

Authors : Marc Helmold, Warda Samara

Series Title : Management for Professionals

DOI : https://doi.org/10.1007/978-3-030-20534-8

Publisher : Springer Cham

eBook Packages : Business and Management , Business and Management (R0)

Copyright Information : Springer Nature Switzerland AG 2019

Hardcover ISBN : 978-3-030-20533-1 Published: 24 July 2019

Softcover ISBN : 978-3-030-20536-2 Published: 14 August 2020

eBook ISBN : 978-3-030-20534-8 Published: 13 July 2019

Series ISSN : 2192-8096

Series E-ISSN : 2192-810X

Edition Number : 1

Number of Pages : XXVIII, 179

Number of Illustrations : 90 b/w illustrations

Topics : Business Strategy/Leadership , Operations Management , Human Resource Management

Policies and ethics

  • Find a journal
  • Track your research
  • Employee Success Platform Improve engagement, inspire performance, and build a magnetic culture.
  • Engagement Survey
  • Lifecycle Surveys
  • Pulse Surveys
  • Recognition
  • Talent Reviews
  • Succession Planning
  • Apps & Integrations
  • Dashboard Discover dynamic trends -->
  • Drive Employee Retention
  • Identify and Develop Top Talent
  • Build High Performing Teams
  • Increase Strategic Alignment
  • Manage Remote Teams
  • Improve Employee Engagement
  • Customer Success Stories
  • Customer Experience
  • Customer Advisory Board
  • Not Another Employee Engagement Trends Report
  • Everyone Owns Employee Success
  • Employee Success ROI Calculator
  • Employee Retention Quiz
  • Ebooks & Templates
  • Partnerships
  • Best Places to Work
  • Request a Demo

Request a Demo

Performance Management Case Study: Fossil Group

Jocelyn Stange

Jocelyn Stange

February 4, 2021 | 2 minute read

Performance Management Case Study: Fossil Group

In this blog, we'll share how Fossil Group evolved its performance management process and 3 simple steps.

case study on performance management pdf

The Evolution of Fossil's Performance Management Process

Fossil Group was using a complex, 100% paper process for performance reviews and check-ins for more than 15,000 global employees. They wanted to move toward a digital performance management strategy, but knew they needed to simplify the process first.

Fossil Group set up four traditional components that were stretched across three strategic touch points throughout the year. These touch points were supplemented with ongoing performance conversations that could be initiated by any employee, at any time.

Fossil Touch Points

As Fossil Group evolved its company-wide performance appro a ch , they were happy to see immediate progress.

92% of employees were participating in goal-setting reviews, setting an average of six goals per employee.

However, when they dug into the data, they found that 35% of individual goals created were misaligned or did not have an impact on the organization and its strategic priorities. They knew they needed to get better at goal alignment if they wanted to meet important business objectives.

Explore the three ways Fossil Group simplified performance management.

1. They scheduled ongoing performance conversations and continuous feedback.

Although the three formal performance touch points in place were working, Fossil Group knew teams needed to have goal conversations more frequently. They implemented informal “check-ins” that could be launched by any employee at any time.

To ensure  adequate time was made for important performance conversations and other performance related activities, Fossil Group implemented "Performance Days" — days strictly dedicated to employee performance. On these days, n o task-related meetings are scheduled, and all work is set aside for the day. Conversations between managers, employees, and teams are all centered on performance.

2. They created intuitive goal conversation templates.

Fossil Group recognized that simply having more performance conversations wasn’t enough — the conversations needed to include healthy dialogue, debate, and collaboration from managers and employees. They created 1-on-1 templates to help guide managers and employees through an effective and productive goal conversation.

Check-in templates could be customized to the needs and work of individual teams and team members. The templates helped ensure conversations were focused on creating clear, aligned, and motivating goals. 

3. They used recognition to keep performance conversations fresh.

Fossil Group wanted to bring performance conversations full circle by recognizing employee performance daily. They created recognition toolkits for managers including fun notecards, gift cards, and employee recognition tips. They  also  launched an online, peer-to-peer recognition program that generated an average of 140 recognition stories each week.

By  taking time to uncover the needs of its employees, and delegating time for managers to focus on perf ormance,  Fossil Group  was able to listen and act on employee voices and evolve their performance strategy f or  succes s .

Download our latest ebook: Making Time for Performance Management to get more tips for simplifying your performance management process.

Making Time for Performance Management

Published February 4, 2021 | Written By Jocelyn Stange

Related Content

Attractive young couple holding pink hearts over eyes against wooden planks-1

14 One on One Meeting Topics You Should Be Discussing With Employees

Quick links, subscribe to our blog.

New call-to-action

View more resources on Performance Management

How to Drive Focus for Goal Alignment and Performance Expectations

How to Drive Focus for Goal Alignment and Performance Expectations

2 minute read

How AT&T Improves Culture and Change Management for Business Success

How AT&T Improves Culture and Change Management for Business Success

3 minute read

How to Implement Effective Employee Coaching: 12 Essential Rules

Coaching to Engage: 12 Rules to Effective, Ongoing Employee Coaching

4 minute read

  • All Resources
  • Privacy Policy
  • Terms of Use
  • Terms of Service

case study on performance management pdf

Cart

  • SUGGESTED TOPICS
  • The Magazine
  • Newsletters
  • Managing Yourself
  • Managing Teams
  • Work-life Balance
  • The Big Idea
  • Data & Visuals
  • Reading Lists
  • Case Selections
  • HBR Learning
  • Topic Feeds
  • Account Settings
  • Email Preferences

Employee performance management

  • Leadership and managing people
  • Managing people

case study on performance management pdf

Helping Employees Succeed with Generative AI

  • Paul Leonardi
  • From the November–December 2023 Issue

case study on performance management pdf

The "40-Year-Old Intern" Goes to Wall Street

  • Carol Fishman Cohen
  • February 24, 2014

case study on performance management pdf

Whether You’re Qualified Depends on How You’re Quantified

  • Michael Schrage
  • October 12, 2015

Performance Appraisal Reappraised

  • Richard C Grote
  • From the January–February 2000 Issue

case study on performance management pdf

What Mentors Wish Their Mentees Knew

  • Sanjay Saint
  • November 07, 2017

Job Sculpting: The Art of Retaining Your Best People

  • Timothy Butler
  • James Waldroop
  • From the September–October 1999 Issue

case study on performance management pdf

Cognitive Diversity Helps Teams Solve Problems Faster

  • Alison Reynolds
  • David Lewis
  • September 13, 2017

case study on performance management pdf

HR Goes Agile

  • Peter Cappelli
  • From the March–April 2018 Issue

case study on performance management pdf

Whiteboard Session: 4 Things Successful Executives Do Differently

  • Ron Carucci
  • March 06, 2018

Rebounding from Career Setbacks

  • Mitchell Lee Marks
  • Philip Mirvis
  • Ron Ashkenas
  • From the October 2014 Issue

Taking Time Seriously in Evaluating Jobs

  • Elliott Jaques
  • From the September 1979 Issue

case study on performance management pdf

Managers: Compassion and Accountability Aren’t Mutually Exclusive

  • August 16, 2021

Creating Sustainable Performance

  • Gretchen Spreitzer
  • Christine Porath
  • From the January–February 2012 Issue

You, By the Numbers

  • H. James Wilson
  • From the September 2012 Issue

Leadership in Literature: A Conversation with Business Ethicist Joseph L. Badaracco, Jr.

  • Joseph L. Badaracco Jr.
  • From the March 2006 Issue

case study on performance management pdf

Begin with Trust

  • Frances X. Frei
  • Anne Morriss
  • From the May–June 2020 Issue

Feedback Backlash

  • Gardiner Morse
  • From the October 2004 Issue

case study on performance management pdf

Why Your Meetings Stink--and What to Do About It

  • Steven G. Rogelberg
  • From the January–February 2019 Issue

Inside Microsoft: Balancing Creativity and Discipline

  • Robert J. Herbold
  • From the January 2002 Issue

Create Colleagues, Not Competitors

  • Marshall W. Van Alstyne
  • From the September 2005 Issue

case study on performance management pdf

Teracom Limited: Appointing a Consumer Distributor

  • Rajeev Kumra
  • July 18, 2016

Environmental Sustainability at REI

  • Stefan Reichelstein
  • David W. Hoyt
  • December 09, 2011

ATH Technologies (B)

  • Robert Simons
  • Jennifer Packard
  • May 18, 2017

Hamilton Financial Investments: A Franchise Built on Trust

  • Antonio Davila
  • April 15, 1998

Developmental Network Questionnaire

  • Monica Higgins
  • February 17, 2004

case study on performance management pdf

Performance Appraisal: Harvard ManageMentor

  • Harvard Business Publishing
  • October 01, 2017

Wolfgang Keller at Konigsbrau-TAK (B)

  • John J. Gabarro
  • December 15, 1997

City of Charlotte (A)

  • Robert S. Kaplan
  • December 15, 1998

Giberson's Glass Studio

  • Richard Brownlee
  • September 06, 2004

case study on performance management pdf

Measuring Performance

  • Harvard Business Press
  • October 01, 2009

Darcy Gallagher: Performance Coaching Discussion

  • Jane M. Howell
  • January 20, 2011

JERRY - Confidential Instructions for Jerry

  • Bruce Patton
  • January 01, 1982

Man Jit Singh at Sony Entertainment Television (B)

  • Linda A. Hill
  • Allison J. Wigen
  • Dana M. Teppert
  • November 18, 2013

Strategy Execution Module 6: Evaluating Strategic Profit Performance

  • October 17, 2016

Orientation to Viewing Kim Malone

  • Stacy E. McManus
  • June 30, 2004

Boston Chicken, Inc.

  • Paul M. Healy
  • September 24, 1997

SPARK Schools: Kindling Innovation in South Africa's Primary Schools

  • Margaret Sutherland
  • January 28, 2016

ATH Technologies (A): Making the Numbers

Ath technologies: making the numbers, jamie turner at mli, inc..

  • Colleen Kaftan
  • February 09, 2011

case study on performance management pdf

A Guide to Onboarding New Hires (For First-Time Managers)

  • Gleb Tsipursky
  • July 11, 2023

case study on performance management pdf

Youngest Co-owner at 22 Speaks about HKBN's Co-ownership Policy

  • Shlomo Ben-Hur
  • November 24, 2015

Gap, Inc., 2000, Teaching Note

  • John R. Wells
  • June 10, 2021

Harvard ManageMentor: Career Management, Facilitator Guide

  • September 03, 2021

case study on performance management pdf

Feeling Stuck and Doubting Ourselves: The Effect of the Past on Your Present Life

  • March 14, 2007

Popular Topics

Partner center.

Human Resources (9)

IMAGES

  1. Case Study 11

    case study on performance management pdf

  2. (PDF) A STUDY OF PERFORMANCE MANAGEMENT SYSTEM AS A WAY TO PRODUCTIVITY

    case study on performance management pdf

  3. 4 Pages

    case study on performance management pdf

  4. (PDF) Performance Management and Evaluation

    case study on performance management pdf

  5. (PDF) Performance management analysis: A case study at a Dutch municipality

    case study on performance management pdf

  6. 721014 1 case-study-performance-management

    case study on performance management pdf

VIDEO

  1. Case study: performance management at the university of ghana

  2. Team Case Study Presentation: Skills-First Hiring at IBM

  3. Case study presentation

  4. A&D High Tech (A): Managing Projects for Success Case Study Analysis

  5. Case Study 3: Project Management System UI Video

  6. GiveIndia Case Study

COMMENTS

  1. CASE STUDIES IN PERFORMANCE MANAGEMENT

    1 2 LubeOil: Shaping Business Today and in the Future 21 3 HomeHealth: Delivering Activity-Based Costing 39 vii 4 SuperDraft: Activity-Based Costing/Management and Customer Profitability 65 5 Canarus: Performance Management—The New Ammunition for Armed Forces 81 6 Standard Loan: Interest in Activity-Based Costing Rates High 95

  2. PDF Case Study: Performance Management and Lean Process Improvement

    Jane Wiseman Ash Center for Democratic Governance and Innovation Harvard Kennedy School July 2017 Case Study: Performance Management and Lean Process Improvement — Results Washington An Operational Excellence in Government Success Story Jane Wiseman Ash Center for Democratic Governance and Innovation Harvard Kennedy School

  3. (PDF) Performance Management Case Studies

    6 have implemented "high performance" systems, eleven 7 SOMMAIRE EXECUTIF Le présent projet de recherche examine et évalue la mise en œuvre de systèmes de gestion du rendement Nord. Il explore...

  4. PDF Peformance Management Reimagined at Lockheed Martin

    The Challenge. Lockheed Martin's goal was to "transform performance management to drive agility while focusing on increased employee engagement via a re-engineered process and a feedback-driven culture.". Lockheed Martin also wanted to roll out a world-class and innovative learning program that would help leaders and employees embrace the ...

  5. PDF Dissertation Case Study of Performance Management Techniques: Voices of

    A case study analyzed Blue Star Recyclers (BSR), a company that recycles electronics while providing employment for individuals with disabilities (including Autism) while investigating performance management techniques useful when managing a diverse workplace. Interviews, observations, and documents were reviewed to gain insight into BSR management

  6. Reinventing Performance Management

    From an empirical study of its own high-performing teams, the company learned that three items correlated best with high performance for a team: "My coworkers are committed to doing quality...

  7. PDF Case Studies in Performance Management

    Case Studies in Performance Management - SAS Support

  8. Progress in Performance Management: Industry Insights and Case Studies

    A wealth of best practices, case studies and real-world examples are used to reveal the diversity of performance measurement methods, methodologies and principles in practice. Readers will gain comprehensive insights into the status quo of performance management, including primary functions such as supply, operations and sales, and secondary ...

  9. Case Studies in Performance Management

    Chapter 1 Performance Management Gary Cokins Book Editor (s): Tony Adkins First published: 02 January 2012 https://doi.org/10.1002/9781119202875.ch1 Citations: 2 PDF Tools Share Get access to this single chapter. View access options below. Institutional Login Access through your institution Log in to Wiley Online Library

  10. Case Studies in Performance Management

    Case Studies in Performance Management: A Guide from the Experts Editor (s): Tony Adkins First published: 2 January 2012 Print ISBN: 9780471776598 | Online ISBN: 9781119202875 | DOI: 10.1002/9781119202875 Copyright © 2006 by SAS Institute. All rights reserved About this book Praise for Case Studies in Performance Management

  11. PDF Performance management

    CFO Insights December 2016 Performance management: Does your process serve your strategy? If you believe that your "performance management" system, the annual review process intended to assess each of your employee's contribution to your organization's goals, is due for an overhaul, you are not alone.

  12. (PDF) Performance Management Methods: A Case Study from International

    The main objective of the research is creation and presentation of new methods for monitoring and analyzing KPIs suitable for displaying a combination of input, process and output measures, which...

  13. PDF Performance Management

    Case Study 4.1: Diagnosing the Causes of Poor Performance 4/15 Case Study 4.2: Differentiating Task from Contextual Performance 4/16 Case Study 4.3: Choosing a Performance Measurement Approach at Paychex, Inc. 4/16 Module 5 Measuring Results and Behaviours 5/1 5.1 Measuring Results 5/2 5.2 Measuring Behaviours 5/8 Learning Summary 5/18

  14. PDF A Study on Performance Management Through Case Study Analysis

    Nischitha H, Asst Prof, SIMS, Banglore. Introduction: The Performance management is the systematic process by which an agency involves its employees, as individuals and members of a group, in improving organizational effectiveness in the accomplishment of agency mission and goals.

  15. Performance Management Case Study: Fossil Group

    Jocelyn Stange February 4, 2021 | 2 minute read At a time when the retail industry was undergoing rapid change and increased competition, Fossil Group knew it needed to find more efficient and effective ways to keep its managers focused on performance management and results.

  16. PDF Reinventing Performance Management

    Marcus Buckingham provides performance management tools and training to organizations. He is the author of several best-selling books and the forthcoming StandOut 2.0: Assess Your Strengths, Find Your Edge, Win at Work (Harvard Business Review Press). Ashley Goodall is the director of leader development at Deloitte Services LP, based in New York.

  17. The Performance Management Design in Public Hospitals: A Case Study

    3.1 Defi nitions and research question. Since the research objective of this study is to examine the aspects of performance management in Czech public hospitals, it is necessary to fi rst clarify the scope of un-derstanding the performance and the performance management, given the possible ambiguity in the understanding of these concepts.

  18. (PDF) Case study of performance management techniques: Voices of

    (PDF) Case study of performance management techniques: Voices of managers and employees. Case study of performance management techniques: Voices of managers and employees. December 2016...

  19. PDF The Six Stages of Performance Management

    The role of management is to align team efforts with corporate ob-jectives and to be accountable for driving results of the team. Individual contributors are also responsible for indi-vidual results and utilize performance management systems to manage and report on this contribution as well. Across the entire enterprise, performance management ...

  20. Employee performance management

    Taking Time Seriously in Evaluating Jobs. In appraising performance, designing pay systems, and in organizing and planning work, managers make assessments about the size and importance of jobs ...

  21. Performance management: BBC

    Case study 27 Apr, 2023 All locations Evidence-based practice Performance management The British Broadcasting Corporation (BBC), the UK's national broadcaster, employs over 21,000 people across various operational and commercial divisions in the UK and worldwide. In 2020, the BBC had a highly flexible version of the annual appraisal.

  22. Performance Management

    Performance Management - Case Studies | PDF | Performance Appraisal | Employment Performance Management - Case Studies - Free download as PDF File (.pdf), Text File (.txt) or read online for free. Performance Management - Case Studies

  23. Human Resources (9) (pdf)

    Management document from Aurora University, 3 pages, Human Resources Case Study Human Resources Management Professor Shavon Thurmond 11 February 2024 1 To develop a comprehensive and effective performance evaluation system key data sources and considerations have to be addressed. Past performance data and

  24. (Pdf) a Study of Performance Management System As a Way to Productivity

    Performance Management A STUDY OF PERFORMANCE MANAGEMENT SYSTEM AS A WAY TO PRODUCTIVITY AND ACHIEVING ORGANIZATIONAL GOALS IN SMALL BUSINESS Authors: Bahar Sadraei Qazvin Islamic Azad...