A Case Study on Knowledge Management Implementation in the Banking Sector – Issues and Challenges

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Purpose – Knowledge management literature predominant comes from a western perspective. The purpose of this paper is to report on an empirical study to find out if the organisations acting in less business environment such as Libyan organisations (banking in particular) will be able to implement a knowledge management system (KMS) and how they can benefit from it. Design/methodology/approach – The study is built mainly around “what” question related to information processes within organisations within a social context. This study uses a case study approach using an interpretive perspective (a qualitative method) to map and describe relationships. This approach enables a greater degree of granularity to be captured. Findings – The benefit of KMS is an essential step in defining critical areas in implementing a KMS and determining strategy in this research. The results show that KMS could be of most significance for enhancing the organisations' performance and led them to better position in today's competitive environment. These benefits are fundamental issues related to different encouragements in KMS implementation such as better decision‐making, improving the customer relationship and management, create new value through new services (innovations), and creating additional businesses. Originality/value – The banking and financial sectors are fundamental drivers of innovation. In this context, their contribution to KM concept and applications are of specific value, especially concerning the leverage of intellectual capital. Knowledge intensive organisations like these are increasingly implementing KMS to drive forward their strategies and improve performance. This paper therefore, focuses specially on presenting a framework tailored to meet the banking and financial sector's needs.

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  • VINE: The Journal of Information and Knowledge... /
  • Volume 36 Issue 2
  • Subject Areas /
  • Computer Science

Purpose – Knowledge management literature predominant comes from a western perspective. The purpose of this paper is to report on an empirical study to find out if the organisations acting in less business environment such as Libyan organisations (banking in particular) will be able to implement a knowledge management system (KMS) and how they can benefit from it. Design/methodology/approach – The study is built mainly around “what” question related to information processes within organisations within a social context. This study uses a case study approach using an interpretive perspective (a qualitative method) to map and describe relationships. This approach enables a greater degree of granularity to be captured. Findings – The benefit of KMS is an essential step in defining critical areas in implementing a KMS and determining strategy in this research. The results show that KMS could be of most significance for enhancing the organisations' performance and led them to better position in today's competitive environment. These benefits are fundamental issues related to different encouragements in KMS implementation such as better decision‐making, improving the customer relationship and management, create new value through new services (innovations), and creating additional businesses. Originality/value – The banking and financial sectors are fundamental drivers of innovation. In this context, their contribution to KM concept and applications are of specific value, especially concerning the leverage of intellectual capital. Knowledge intensive organisations like these are increasingly implementing KMS to drive forward their strategies and improve performance. This paper therefore, focuses specially on presenting a framework tailored to meet the banking and financial sector's needs.

VINE: The Journal of Information and Knowledge Management Systems – Emerald Publishing

Published: Apr 1, 2006

Keywords: Knowledge management; Knowledge management systems; Libya; Organisational performance; Banking; Business performance

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Knowledge Management Practices In The Banking Industry: Present And Future State ­ Case Study

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Organizations are realizing that knowledge management (KM) is a valuable instrument in improving performance. Through the connection of people, processes, and technology, knowledge management focuses on leveraging corporate knowledge and operations. This research is an exploratory one, based on a survey of 72 managers working in the banking sector in Abu Dhabi Emirate, UAE. The participation rate was 80 percent. This paper investigates the functionalities under the purview of KM that support different sets of banking operations. In this paper, through a suggested model the researchers discuss how knowledge creation, knowledge sharing, and knowledge acquisition integration can enhance the competitive edge and operations quality of these institutions in the UAE. In this paper we shall study the practices and the progress of KM by banks' management of their banking operations. Due to the lack of research concerning KM in the UAE, and the KM practices in the banking industry, this paper...

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A Case Study in the Banking Sector: An Ontology for the Selection of Agile and Lean Software Development Methodologies

  • Itza Morales   ORCID: orcid.org/0000-0003-2938-3298 11 ,
  • Belén Bonilla-Morales   ORCID: orcid.org/0000-0003-3849-052X 11 &
  • Miguel Vargas-Lombardo   ORCID: orcid.org/0000-0002-2074-2939 11  
  • Conference paper
  • First Online: 01 April 2021

768 Accesses

1 Citations

Part of the Communications in Computer and Information Science book series (CCIS,volume 1388)

Nowadays, the application of methodologies that allow to guide the process of development of Software in the companies has become a fundamental aspect to achieve the suitable management of the processes in the projects. In view of the diversity of existing methodologies, there is a growing interest in defining strategies that allow the selection and application of the correct methodology, which adjusts to the characteristics of the work teams and the software projects. The aim of this work is to develop an ontology for the selection of the methodology that, according to its principles, is most appropriate and beneficial for the development of software projects. The domain of ontology is limited to the Agile and Lean approaches, without defining for Agile the specific method that it applies, but it involves any method that is governed by the agile values and principles established in the Agile manifesto. Onto-logy is applied in two organizations in the banking sector, allowing recommendations to be inferred for the use of Agile methodology in both, which will make it possible to reduce the delivery time of software products, improve communication between project participants, and facilitate the engineering of requirements. On the other hand, the ontology suggests co-regulating characteristic aspects of the Lean practices in order to minimize costs, optimize processes in the software projects and improve the organizational culture.

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We are grateful for the support provided by the Science, Technology and Innovation National Secretariat of Panama (SENACYT), Scientific Master program TIC-UTP-FISC-2019 and to the National Research System (SNI-SENACYT) which one author is member.

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Morales, I., Bonilla-Morales, B., Vargas-Lombardo, M. (2021). A Case Study in the Banking Sector: An Ontology for the Selection of Agile and Lean Software Development Methodologies. In: Botto-Tobar, M., Montes León, S., Camacho, O., Chávez, D., Torres-Carrión, P., Zambrano Vizuete, M. (eds) Applied Technologies. ICAT 2020. Communications in Computer and Information Science, vol 1388. Springer, Cham. https://doi.org/10.1007/978-3-030-71503-8_41

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COMMENTS

  1. A Case Study on Knowledge Management Implementation in the Banking

    A Case Study on Knowledge Management Implementation in the Banking Sector - Issues and Challenges Abstract: Knowledge management has been increasingly seen as one of the most important practices for organisations to improve its efficiency, effectiveness and long-term competitive advantage.

  2. A case study on knowledge management implementation in the banking sector

    The purpose of this paper is to report on an empirical study to find out if the organisations acting in less business environment such as Libyan organisations (banking in particular) will be able to implement a knowledge management system (KMS) and how they can benefit from it. Design/methodology/approach

  3. A case study on knowledge management implementation in the banking sector

    The purpose of this paper is to report on an empirical study to find out if the organisations acting in less business environment such as Libyan organisations (banking in particular) will be...

  4. A case study on knowledge management implementation in the banking sector

    A case study on knowledge management implementation in the banking sector | Semantic Scholar DOI: 10.1108/03055720610683013 Corpus ID: 60831366 A case study on knowledge management implementation in the banking sector Ahmed B Kridan, J. Goulding Published 1 April 2006 Business Vine

  5. A Case Study on Knowledge Management Implementation in the Banking

    DOI: 10.1109/ICACCAF.2018.8776746 Corpus ID: 199057726 A Case Study on Knowledge Management Implementation in the Banking Sector - Issues and Challenges Sanath Sukumaran, S. Amalathas, +3 authors A. Zulkifli Published in International Conference… 1 October 2018 Business

  6. A Case Study on Knowledge Management Implementation in the Banking

    A Case Study on Knowledge Management Implementation in the Banking Sector - Issues and Challenges Authors: Sanath Sukumaran Taylor's University Sagaya Sabestinal Amalathas Taylor's University...

  7. A Case Study on Knowledge Management Implementation in the Banking

    DOI: 10.1109/ICACCAF.2018.8776746 Corpus ID: 199057726; A Case Study on Knowledge Management Implementation in the Banking Sector - Issues and Challenges @article{Sukumaran2018ACS, title={A Case Study on Knowledge Management Implementation in the Banking Sector - Issues and Challenges}, author={Sanath Sukumaran and Sagaya Amalathas and Casper Gihes Kaun Simon and S. M. F. D. Syed Mustapha ...

  8. A case study on knowledge management implementation in the banking sector

    The purpose of this paper is to report on an empirical study to find out if the organisations acting in less business environment such as Libyan organisations (banking in particular) will be able to implement a knowledge management system (KMS) and how they can benefit from it.

  9. A case study on knowledge management implementation in the banking sector

    A case study on knowledge management implementation in the banking sector. Document Cited in Related. Vincent. Date: 01 April 2006: Pages: 211-222: DOI: ... the banking sector. Ahmed Belaid Kridan and Jack Steven Goulding. School of Construction and Property Management, University of Salford,

  10. Knowledge Management at Banking Industry: A Review of ...

    The knowledge management strategy indicates how (and with what amount of investments) organizations should control their knowledge-focused assets and utilize the implicit and explicit...

  11. A case study on knowledge management implementation in the banking sector

    PurposeKnowledge management literature predominant comes from a western perspective. The purpose of this paper is to report on an empirical study to find out if the organisations acting in less business. PurposeKnowledge management literature predominant comes from a western perspective. The purpose of this paper is to report on an empirical ...

  12. Knowledge Management Practices In The Banking Industry: Present And

    Journal of Knowledge Management Practice, Vol. 10, No. 4, December 2009 Knowledge Management Practices In The Banking Industry: Present And Future State ­ Case Study Khalid Alrawi, Sobhy Elkhatib, Al­Ain University of Science and Technology ABSTRACT: Organizations are realizing that knowledge management (KM) is a valuable instrument in ...

  13. A case study on knowledge management implementation in the banking sector

    Purpose ‐ Knowledge management literature predominant comes from a western perspective.The purpose of this paper is to report on an empirical study to find out if the organisations acting in less business environment such as Libyan organisations (banking in particular) will be able to implement a knowledge management system (KMS) and how they can benefit from it.

  14. PDF Knowledge Management and Decennial Growth of a Private Sector Bank A

    Sector Bank - A Case Study of ICICI Bank D. Sudha Rani1, K. Rama Mohana Rao2 And P. Vijay Kumar3 ... sector to understand the effective drivers of banking sector in India due to privatization and knowledge management implementation. Hence, in this paper we discuss the implementation strategy of Knowledge ...

  15. A Case Study in the Banking Sector: An Ontology for the ...

    Likewise, this research differs from the studies presented in Sect. 2.1, in essence, because it has a scope at the level of the selection of the most appropriate methodology, using an OWL, where the knowledge analyzed covers the phase prior to the implementation of a methodology; that is, the ontology, through the knowledge of the case study ...

  16. Knowledge Management at Banking Industry

    The present research reviews the literature had been done on knowledge management (KM) in the banking industry in different countries and provides further guidelines to ensure successful implementation of KM in banks. The findings indicated that the application of KM in banks started at the World Bank in 1996 and was followed by banks in several developed countries then spread out to different ...

  17. Knowledge risk management in banks

    A case study on knowledge management implementation in the banking sector. Vine, 36 (2) (2006), pp. 211-222. ... Predicting innovation capability through knowledge management in the banking sector. J. Risk Financ. Manag., 15 (7) ... Key Success Factors in the Banking Industry: A Case Study of Major Commercial Banks in Kenya (2006) Google Scholar

  18. A Comparative Analysis of Knowledge Management in Banking Sector: An

    Knowledge management is defined as the process of creating, storing, transferring, applying and saving organizational knowledge. Especially, in an environment of intensive competition increased with globalization; creating knowledge has been a vital factor for organizations, which want to gain advantage by innovative production.

  19. Assessing the Challenges of Knowledge Management Implementation in

    assess the challenges of knowledge management implementation in Ghanaian banking regulator. The study was based on qualitative research which utilizes five (5) participants in the central bank of ...

  20. A Case Study On Knowledge Management Implementation In The Banking Sector

    A Case Study On Knowledge Management Implementation In The Banking Sector, Esl Blog Post Ghostwriting For Hire For Mba, National Geographic Descriptive Essay, Professional Rhetorical Analysis Essay Proofreading Sites For College, Business Plan In South Africa Pdf, The Best Day Of My Life Essay 250 Words, Feature Article Examples For Middle School

  21. Benefits of Knowledge Management System for Banking Sector

    A research model called: Banking Knowledge Management Model (BKMM), which encompasses knowledge creation, knowledge retention and knowledge sharing and how each of these elements can be integrated in enhancing the quality of banking operations is described. The globalization of financial markets forced bankers to be knowledge-based and be more efficient in managing knowledge in their banking ...

  22. Knowledge risk management in banks

    DOI: 10.1016/j.heliyon.2023.e22064 Corpus ID: 265027321; Knowledge risk management in banks - An area for improving organizational performance @article{Durst2023KnowledgeRM, title={Knowledge risk management in banks - An area for improving organizational performance}, author={Susanne Durst and Samuel Foli and Maura La Torre and Michele Borgia}, journal={Heliyon}, year={2023}, volume={9}, url ...