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Creative Approaches to Problem Solving

Creative Approaches to Problem Solving A Framework for Innovation and Change

  • Scott G. Isaksen - Creative Problem Solving Group, Inc., Norwegian School of Management, Norway
  • K. Brian Dorval - Think First Serve, Inc.
  • Donald J. Treffinger - Center for Creative Learning, Inc.
  • Description

Everything your students need to solve problems, manage change and deliver innovation using the Creative Problem Solving framework This text is the most comprehensive and contemporary overview and description of Creative Problem Solving (CPS) available today. Friendly and highly practical for a broad base of researchers and practitioners, the book provides a framework, language, guidelines, and set of easy-to-use tools for understanding challenges, generating ideas, and transforming promising ideas into action. New and Hallmark Features

  • The authors expanded their emphasis on CPS as a flexible, dynamic process that enables users to select and apply CPS tools, components, and stages in a meaningful way that meets their actual needs.
  • A framework for problem solving that has been tested and applied across ages, settings, and cultures allows readers to apply a common approach to process across many traditional "boundaries."
  • Specific objectives in each chapter provide a clear focus for instruction or independent learning.
  • Practical case studies introduced at the beginning of each chapter and then completed as a "rest of the story" toward the end of the chapter provide an application anchor for the reader.
  • New enhanced graphics: Updated and refreshed tables, figures, and illustrative images provide "pictures" to go along with the authors' words.

A companion Web site with additional resources can be found at www.sagepub.com/Isaksen3e .

See what’s new to this edition by selecting the Features tab on this page. Should you need additional information or have questions regarding the HEOA information provided for this title, including what is new to this edition, please email [email protected] . Please include your name, contact information, and the name of the title for which you would like more information. For information on the HEOA, please go to http://ed.gov/policy/highered/leg/hea08/index.html .

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"The authors have assembled a complete illustration of the CPS construct."

This book includes a number of key areas that are relevant to the students studying problem solving as we move into more creative decision making,

The book offers a fun-filled was to teach highly important topics like the generation of ideas in a team, preparing individuals and teams for action, and the essentials of planning and designing ones approach to problem solving.

I will be mainly using these parts of the book for the current IHRM course, but am contemplating a separate workshop on design thinking and creative problem solving that uses the Isaksen, Dorval and Treffinger text as one of the two or three essential texts.

I will be mainly using these parts of the book for the course current course, but am contemplating a separate workshop on design thinking and creative problem solving that uses the Isaksen, Dorval and Treffinger text as one of the two or three essential texts.

Useful information

Seems to have a good overview of CPS in an experiential approach

Hands-on approach to problem solving with strategies that can easily be put into practice.

This book provides very clear and detailed description of each aspect opf a relatively complex model. It is very practical and illustrated with some useful examples. As one would expect the work is very systematic and comprehensive, with useful reflective tasks. The case studies aid understanding, and the tips for getting started are useful. Good web site too.

Recommended text for the Business Methods module. Steps student through problem solving concepts from idea generation to evaluation through to implementation.

Nopt what I expected for use in this class but good generally for a mid level management class. Perhaps in the future.

  • Specific objectives in each chapter for the reader
  • Practical case study introduced at the beginning of each chapter and then completed as the "Rest of the Story" toward the end of the chapter
  • Upgraded and refreshed mix of graphics and visuals
  • Enhanced emphasis on flexible, dynamic process
  • Framework tested and applied across ages, settings, and cultures
  • Provides an extensive set of specific tools that are also organized in a structured system

Sample Materials & Chapters

Chapter 1 - Creative Approaches to Problem Solving

Chapter 7 - People as Creative Problem Solvers

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  • ISBN-10 1412977738
  • ISBN-13 978-1412977739
  • Edition 3rd
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  • Publication date Jan. 20 2010
  • Language English
  • Dimensions 18.75 x 1.85 x 23.19 cm
  • Print length 291 pages
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Article • 10 min read

Creative Problem Solving

Finding innovative solutions to challenges.

By the Mind Tools Content Team

creative approaches to problem solving isaksen

Imagine that you're vacuuming your house in a hurry because you've got friends coming over. Frustratingly, you're working hard but you're not getting very far. You kneel down, open up the vacuum cleaner, and pull out the bag. In a cloud of dust, you realize that it's full... again. Coughing, you empty it and wonder why vacuum cleaners with bags still exist!

James Dyson, inventor and founder of Dyson® vacuum cleaners, had exactly the same problem, and he used creative problem solving to find the answer. While many companies focused on developing a better vacuum cleaner filter, he realized that he had to think differently and find a more creative solution. So, he devised a revolutionary way to separate the dirt from the air, and invented the world's first bagless vacuum cleaner. [1]

Creative problem solving (CPS) is a way of solving problems or identifying opportunities when conventional thinking has failed. It encourages you to find fresh perspectives and come up with innovative solutions, so that you can formulate a plan to overcome obstacles and reach your goals.

In this article, we'll explore what CPS is, and we'll look at its key principles. We'll also provide a model that you can use to generate creative solutions.

About Creative Problem Solving

Alex Osborn, founder of the Creative Education Foundation, first developed creative problem solving in the 1940s, along with the term "brainstorming." And, together with Sid Parnes, he developed the Osborn-Parnes Creative Problem Solving Process. Despite its age, this model remains a valuable approach to problem solving. [2]

The early Osborn-Parnes model inspired a number of other tools. One of these is the 2011 CPS Learner's Model, also from the Creative Education Foundation, developed by Dr Gerard J. Puccio, Marie Mance, and co-workers. In this article, we'll use this modern four-step model to explore how you can use CPS to generate innovative, effective solutions.

Why Use Creative Problem Solving?

Dealing with obstacles and challenges is a regular part of working life, and overcoming them isn't always easy. To improve your products, services, communications, and interpersonal skills, and for you and your organization to excel, you need to encourage creative thinking and find innovative solutions that work.

CPS asks you to separate your "divergent" and "convergent" thinking as a way to do this. Divergent thinking is the process of generating lots of potential solutions and possibilities, otherwise known as brainstorming. And convergent thinking involves evaluating those options and choosing the most promising one. Often, we use a combination of the two to develop new ideas or solutions. However, using them simultaneously can result in unbalanced or biased decisions, and can stifle idea generation.

For more on divergent and convergent thinking, and for a useful diagram, see the book "Facilitator's Guide to Participatory Decision-Making." [3]

Core Principles of Creative Problem Solving

CPS has four core principles. Let's explore each one in more detail:

  • Divergent and convergent thinking must be balanced. The key to creativity is learning how to identify and balance divergent and convergent thinking (done separately), and knowing when to practice each one.
  • Ask problems as questions. When you rephrase problems and challenges as open-ended questions with multiple possibilities, it's easier to come up with solutions. Asking these types of questions generates lots of rich information, while asking closed questions tends to elicit short answers, such as confirmations or disagreements. Problem statements tend to generate limited responses, or none at all.
  • Defer or suspend judgment. As Alex Osborn learned from his work on brainstorming, judging solutions early on tends to shut down idea generation. Instead, there's an appropriate and necessary time to judge ideas during the convergence stage.
  • Focus on "Yes, and," rather than "No, but." Language matters when you're generating information and ideas. "Yes, and" encourages people to expand their thoughts, which is necessary during certain stages of CPS. Using the word "but" – preceded by "yes" or "no" – ends conversation, and often negates what's come before it.

How to Use the Tool

Let's explore how you can use each of the four steps of the CPS Learner's Model (shown in figure 1, below) to generate innovative ideas and solutions.

Figure 1 – CPS Learner's Model

creative approaches to problem solving isaksen

Explore the Vision

Identify your goal, desire or challenge. This is a crucial first step because it's easy to assume, incorrectly, that you know what the problem is. However, you may have missed something or have failed to understand the issue fully, and defining your objective can provide clarity. Read our article, 5 Whys , for more on getting to the root of a problem quickly.

Gather Data

Once you've identified and understood the problem, you can collect information about it and develop a clear understanding of it. Make a note of details such as who and what is involved, all the relevant facts, and everyone's feelings and opinions.

Formulate Questions

When you've increased your awareness of the challenge or problem you've identified, ask questions that will generate solutions. Think about the obstacles you might face and the opportunities they could present.

Explore Ideas

Generate ideas that answer the challenge questions you identified in step 1. It can be tempting to consider solutions that you've tried before, as our minds tend to return to habitual thinking patterns that stop us from producing new ideas. However, this is a chance to use your creativity .

Brainstorming and Mind Maps are great ways to explore ideas during this divergent stage of CPS. And our articles, Encouraging Team Creativity , Problem Solving , Rolestorming , Hurson's Productive Thinking Model , and The Four-Step Innovation Process , can also help boost your creativity.

See our Brainstorming resources within our Creativity section for more on this.

Formulate Solutions

This is the convergent stage of CPS, where you begin to focus on evaluating all of your possible options and come up with solutions. Analyze whether potential solutions meet your needs and criteria, and decide whether you can implement them successfully. Next, consider how you can strengthen them and determine which ones are the best "fit." Our articles, Critical Thinking and ORAPAPA , are useful here.

4. Implement

Formulate a plan.

Once you've chosen the best solution, it's time to develop a plan of action. Start by identifying resources and actions that will allow you to implement your chosen solution. Next, communicate your plan and make sure that everyone involved understands and accepts it.

There have been many adaptations of CPS since its inception, because nobody owns the idea.

For example, Scott Isaksen and Donald Treffinger formed The Creative Problem Solving Group Inc . and the Center for Creative Learning , and their model has evolved over many versions. Blair Miller, Jonathan Vehar and Roger L. Firestien also created their own version, and Dr Gerard J. Puccio, Mary C. Murdock, and Marie Mance developed CPS: The Thinking Skills Model. [4] Tim Hurson created The Productive Thinking Model , and Paul Reali developed CPS: Competencies Model. [5]

Sid Parnes continued to adapt the CPS model by adding concepts such as imagery and visualization , and he founded the Creative Studies Project to teach CPS. For more information on the evolution and development of the CPS process, see Creative Problem Solving Version 6.1 by Donald J. Treffinger, Scott G. Isaksen, and K. Brian Dorval. [6]

Creative Problem Solving (CPS) Infographic

See our infographic on Creative Problem Solving .

creative approaches to problem solving isaksen

Creative problem solving (CPS) is a way of using your creativity to develop new ideas and solutions to problems. The process is based on separating divergent and convergent thinking styles, so that you can focus your mind on creating at the first stage, and then evaluating at the second stage.

There have been many adaptations of the original Osborn-Parnes model, but they all involve a clear structure of identifying the problem, generating new ideas, evaluating the options, and then formulating a plan for successful implementation.

[1] Entrepreneur (2012). James Dyson on Using Failure to Drive Success [online]. Available here . [Accessed May 27, 2022.]

[2] Creative Education Foundation (2015). The CPS Process [online]. Available here . [Accessed May 26, 2022.]

[3] Kaner, S. et al. (2014). 'Facilitator′s Guide to Participatory Decision–Making,' San Francisco: Jossey-Bass.

[4] Puccio, G., Mance, M., and Murdock, M. (2011). 'Creative Leadership: Skils That Drive Change' (2nd Ed.), Thousand Oaks, CA: Sage.

[5] OmniSkills (2013). Creative Problem Solving [online]. Available here . [Accessed May 26, 2022].

[6] Treffinger, G., Isaksen, S., and Dorval, B. (2010). Creative Problem Solving (CPS Version 6.1). Center for Creative Learning, Inc. & Creative Problem Solving Group, Inc. Available here .

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COMMENTS

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  2. Creative Approaches to Problem Solving

    Creative Approaches to Problem Solving A Framework for Innovation and Change Third Edition Scott G. Isaksen - Creative Problem Solving Group, Inc., Norwegian School of Management, Norway K. Brian Dorval - Think First Serve, Inc. Donald J. Treffinger - Center for Creative Learning, Inc. Courses:

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    Citation Isaksen, S. G., Dorval, K. B., & Treffinger, D. J. (2011). Creative approaches to problem solving: A framework for innovation and change (3rd ed.). Sage Publications, Inc. Abstract This text provides a comprehensive and contemporary overview and description of Creative Problem Solving (CPS).

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    Everything your students need to solve problems, manage change and deliver innovation using the Creative Problem Solving framework This text is the most comprehensive and contemporary overview and description of Creative Problem Solving (CPS) available today. Friendly and highly practical for a broad base of researchers and practitioners, the book provides a framework, language, guidelines ...

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    Creative Problem Solving is a process that allows people to apply both creative and critical thinking to find solutions to everyday problems. Creative Problem Solving eliminates the tendency to approach problems in a haphazard manner and, consequently, prevents surprises and/or disappointment with the solution.Used by thousands of group leaders seeking a friendly introduction to using Creative ...

  22. Creative Approaches to Problem Solving

    Creative Approaches to Problem Solving (CAPS) is a comprehensive text covering the well-known, cited, and used system for problem solving and creativity known as Creative Problem...

  23. Creative Problem Solving: The History, Development, and Implications

    This article presents a summary of research, development, and applications of Creative Problem Solving (CPS) in educational settings and, more specifically, in gifted education. The CPS framework is widely known and applied as one important goal in contemporary gifted education, as well as in relation to initiatives for "teaching thinking ...