sample resume for help desk technician

3 Help Desk Resume Examples Built to Work in 2023 

Help Desk Resume

It help desk resume, help desk technician resume.

• Write Your Help Desk Resume

Being a help desk technician is all about being the go-to support hero for tech-related woes. You’re the friendly face or voice that guides users through their IT troubles, from computer hiccups to forgotten passwords. 

Your knack for problem-solving and communication makes you a troubleshooter extraordinaire. However, crafting a resume that showcases your IT prowess can be as tricky as decoding a complex error message. 

If you’re ready to put your skills on paper and land that dream job, we’re here to lend a hand. Our expert-written help desk resume examples can help you with everything from picking the right job skills to making your experience pop.

or download as PDF

Why this resume works

• It may not seem like much at first but specifying how you used industry-specific tools to make quantifiable differences can go a long way! Don’t sleep on your technical experience either! Add any instances when you monitored and improved a network’s security.

• Can’t forget about regulations too now, can we? If you’ve ever helped a company save costs on potential compliance fines, make sure to mention it and prove your dedication to any employer!

• Once done, back up these metrics with actionable points like increasing a system’s uptime rate from 87% to 98.3%, or improving overall productivity by 26%.

Related resume examples

• Customer service
• Office assistant

Adapt Your Help Desk Resume to Match Every Job Description

When it comes to showcasing your skills as a help desk technician, you’ve got a toolbox full of tech expertise that employers are eager to see. Your resume is where you can dive into it. Be specific and steer clear of vague, generic terms—your IT-focused resume should shine a spotlight on your technical prowess.

Zoom in on the hard skills you’ve honed. List the software applications you’re fluent in, any cyber security frameworks you’ve mastered, and, of course, any programming languages that you’ve conquered. 

Highlight your know-how in networks, malware detection, and understanding system vulnerabilities. Remember, the key is to match the skills you have with what the job demands.

Need some help?

15 top help desk skills

• Customer Service
• Ticketing Systems
• Hardware Knowledge
• Network Troubleshooting
• Cybersecurity
• Mobile Device Support
• Active Directory

Your help desk work experience bullet points

Your days working as a help desk technician are often a whirlwind of assisting users, resolving IT issues, and ensuring smooth tech operations. However, when it comes to your resume, it’s the remarkable achievements that truly matter.

Your work ensures that everything runs smoothly without interruptions or costly downtimes, and it’s important that you highlight this. Showcase moments you’re proud of, whether speeding up response times, reducing system downtime, or increasing user satisfaction. 

Quantify your achievements with metrics whenever possible to lend them more weight and set yourself apart from the competition.

• Highlight how quickly you were able to acknowledge and address user requests or IT issues.
• Showcase your ability to resolve issues on the first interaction, minimizing the need for multiple support interactions and improving user satisfaction.
• Use surveys or feedback data to quantify user satisfaction and report consistent ratings of 95% or higher.
• Quantify how your support efforts reduced system or network downtime, resulting in increased productivity and cost savings.

See what we mean?

• Developed a weekly backup schedule through Acronis Backup which decreased data loss incidents by 97%
• Led a project to update password security policies using LastPass, curbing security breaches by 56%
• Facilitated 1,742 remote support sessions using TeamViewer, resolving 92% of issues without on-site intervention
• Leveraged Microsoft Teams’ bot and integration features to automate routine tasks, enhancing team productivity by 18%

9 active verbs to start your help desk work experience bullet points

• Implemented
• Optimized 
• Coordinated
• Collaborated 

3 Tips for Writing an Entry-Level Help Desk Resume

• Showcase relevant coursework and academic projects that demonstrate your technical abilities. For instance, you could mention a group project where you contributed to designing and implementing a help desk ticketing system for your IT class. These hands-on experiences provide valuable insights into your capabilities and problem-solving skills.
• Your hobbies and interests can be a goldmine of relevant skills. If you’re passionate about building computers, troubleshooting software, or managing home networks as a hobby, don’t hesitate to mention it. Show how your love for technology extends beyond the classroom and into your personal life, highlighting your dedication to the field.
• Use a career objective statement to outline your aspirations as a help desk technician. Be specific about the kind of support you want to provide and the impact you aim to make. This helps employers understand your goals and motivations, even if you have limited professional experience .

3 Tips for Writing a Help Desk Resume With Prior Experience

• Working in a help desk environment means working with people, but don’t list “teamwork” in your skills section. Instead, emphasize your customer-centric mindset by adding metrics like the number of resolved support tickets or the average 5-star rating you get every month.
• If you’ve developed expertise in specific areas of help desk support, such as hardware troubleshooting, software configuration, or network diagnostics, don’t be afraid to brag about it. For instance, if you’re skilled in remote desktop support, emphasize how your proficiency can benefit remote workers.
• List any certifications that align with the help desk field. Certificates such as CompTIA A+, CompTIA Network+, or HDI Support Center Analyst can boost your credibility. 

You can include a career summary , but it’s optional. If you choose to have one, make it job-specific. Focus on your key proficiencies, such as specific operating systems (Windows, Linux, MacOS) that directly relate to the job.

It’s usually better to focus on your technical skills, namely hardware and software proficiencies. Talk about your in-depth knowledge of Spiceworks, RDP, backing up data, and IT security—your soft skills will shine through your cover letter.

Metrics that demonstrate your impact can set you apart. Highlight statistics such as reduced response times, increased user satisfaction scores, first call resolution rates, or decreased system downtime. 

• ResumeBuild
• Help Desk Technician

5 Amazing help desk technician Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, help desk technician: resume samples & writing guide, cal patterson, employment history.

• Monitor system performance and troubleshoot issues
• Follow up with customers to ensure their technical issues are resolved
• Manage user accounts and passwords
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Provide basic remote support and guidance to end users

Do you already have a resume? Use our PDF converter and edit your resume.

• Install, modify, and repair computer hardware and software
• Respond to customer inquiries via phone, email, and/or chat
• Monitor and respond quickly to requests received through the help desk

Victor King

Professional summary.

• Assist in training users on new software and hardware
• Maintain and update customer information in the customer service database

Derek Harris

• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Diagnose and resolve technical hardware and software issues
• Generate reports related to help desk activities

Virginia Taylor

Not in love with this template? Browse our full library of resume templates

Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

help desk technician Job Descriptions; Explained

If you're applying for an help desk technician position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

help desk technician

• Configured Exchange clients on all desktops for enterprise mails and messaging using outlook.
•  Performed routine works such as installation / upgrade of network software & hardware peripherals including network printers, plotters, scanners, etc.
•   Troubleshoot network connectivity problems in daily operations (physical layer interfaces and cabling standards and managed hardware & software problems.
•  Effectively executed backup operation function.
• Provide timely solutions to users experiencing issues with software platforms, hardware, printer issues, server & network connectivity issues, and general instruction or guidance on the many utilized services and tools provided by the U.S. Army.
• Implement and enforce security protocols including firewall configuration, encryption methods such as AES and SHA-256, physical controls, and provide training and guidance on data hygiene.
• Identify and escalate patterns to potentially wide-scale outages and vulnerabilities, as well as other common software issues before they reach peak spread.
• Image and maintain computer using Windows Active Directory, Microsoft System Center Configuration Manager, and PXE Boot.
• Patch and update software, operating system, BIOS/UEFI configurations, and sometimes hardware platforms to minimize security vulnerabilities and maximize machine and user efficiency.
• Provide thorough, metric-driven results utilizing the tracking platform Remedy while maintaining thorough records with step-by-step instructions on how the issue was resolved.
• Ensure timely resolution of reported issues, with no issue going unresolved for more than 4 days from the time of its submission.
• Assist in modifying the intranet 
• Assist Network admins when needed 
• Maintain a friendly, professional, goal-focused customer service while interacting with any and all users or members of my team.
• Refer hardware or software problems to vendors or specialist technicians for service.
• Provide telephone and in-person support to over 200 end users, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues.
• Create, respond to, escalate, and close tickets.  Track all outstanding tickets, working closely with Tier II Technician to ensure any problems are resolved in timely manner.
• Document all technical issues.  Highlight steps taken to remediate problems.
•  Worked with clients both in-store and on-site to install, troubleshoot, and repair technical problems for computer systems, including laptops, desktops, printers, modems, and monitors. 
• Provided telephone and e-mail technical support follow-up, recommending purchases as required.
• Provided level 1 and 2 technical support to 150+ user across multiple states.
• Ensured quick resolution user concerns and escalated more complex issues do higher Management.
• Installed and maintained various network hardware, software, and computers.
• Create, update, and distribute appropriate government forms for requests.

help desk technician Job Skills

For an help desk technician position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Computer Hardware
• Troubleshooting
• Technical Support
• Operating Systems
• Customer Service
• Software Installation
• System Administration
• Microsoft Office
• Active Directory
• Virtualization
• Hardware Installation
• Software Troubleshooting
• Network Troubleshooting
• Cloud Computing
• Data Backup

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Computer Literacy
• Data Analysis
• Project Management
• Presentation
• Written Communication
• Social Media
• Quality Assurance
• Supervisory
• Risk Management
• Database Management
• Documentation
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management.

How to Improve Your help desk technician Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Ursa Turner

Include your contact information and job descriptions, missing job descriptions lessens your chances of getting hired..

• Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
• Keep job descriptions short but don't just list your jobs.
• Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your help desk technician Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Charles Irving

• Trouble-shoot hardware n' software issue's
• Follow-up wit' customers ta ensure their technical issues are resolved
• Manage user account's 'n passwords
• Diagnose and resolve technical hardware and softwares issues
• Responds to customer inquiries via phone, emails, and/or chats
• Maintains and updates customer informations in the customer service database
• Trouble-shoot hardwere and softwere issues
• Respond to customers inquirys via phone, email, and/or chat
• Monitor and respond quickly too requests recieved through the help desk

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history..

• When explaining gaps in your employment section, start by being honest.
• Elaborate on the gap and show that you never stopped learning.
• Explain and elaborate any gap in your work history by highlighting new skills.

help desk technician Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an help desk technician position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

To the Hiring Team at UnitedHealth Group

I am writing to express my interest in the Chief Help Desk Technician role at UnitedHealth Group. As a Help Desk Technician with 6 years of experience in Administrative & Clerical, I am confident that I have the necessary skills and expertise to succeed in this position.

As someone who has always been driven by a desire to solve complex problems and make a difference in the world, I have pursued opportunities to learn and grow throughout my life. My experience in this field has equipped me with valuable skills such as Professionalism and Innovation that have planted in me a great work ethic. I am excited to apply these skills and my enthusiasm for Administrative & Clerical to the role and contribute to your organization's success.

I am elated about the opportunity to join a team that shares my passion for this field, and values collaboration and innovation. I am confident that together we can overcome whatever tests and challenges are put on our way.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Contemporary

Professional

Looking to explore other career options within the Administrative & Clerical field?

Check out our other resume of resume examples.

• Corporate Communications Resume
• Administration Resume
• Medical Billing Resume
• Tax Preparer Resume
• Student Worker Resume
• Secretary Resume
• Regional Manager Resume
• Project Specialist Resume
• Operations Assistant Resume
• Personal Assistant Resume
• Project Assistant Resume
• Office Manager Resume
• Office Assistant Resume
• Meeting Planner Resume
• Managing Director Resume
• Help Desk Resume
• Junior Project Manager Resume
• Front Desk Supervisor Resume
• Freelance Translator Resume
• Executive Secretary Resume
• Customer Support Resume
• Retail Resume
• Collections Specialist Resume
• Client Services Manager Resume
• Assistant Manager Resume
• Receptionist Resume
• Project Administrator Resume
• Program Coordinator Resume
• Inventory Resume

FIND EVERYTHING YOU NEED HERE.

IF YOU HAVE QUESTIONS, WE HAVE ANSWERS.

4 Ways a Career Test Can Jump-Start Your Future (and Help Your Resume)

If you’re looking for a fresh path or a new passion, a career test could help you find it. You can take these tests online, in the comfort of your...

Avoid These 3 Resume Mistakes at All Costs

Your resume is your first impression for a prospective employer. The way you present yourself in that little document can make or break you – it can clinch you an...

Resume Design Tips and Tricks

Creating a resume that stands out from the rest doesn’t have to be rocket science. With just a few tips and tricks, you can make your professional resume a shining...

Build your Resume in 15 minutes

Resume Worded

• Resume Examples
• Administrative Resumes
• Help Desk Resume Guide & Examples

Help Desk Technician Resume Examples: Proven To Get You Hired In 2023

Help Desk Technician Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., help desk technician resume sample.

A help desk technician’s primary goal is to improve customer satisfaction by helping them resolve technical issues with the organization’s product. That’s why your resume should be tailored to the IT industry. They will also assist employees with technical queries. Another relevant help desk technician's responsibility is to educate employees on how to use machinery and software.

We're just getting the template ready for you, just a second left.

Recruiter Insight: Why this resume works in 2022

Tips to help you write your help desk technician resume in 2023,    indicate your familiarity with agile principles..

Most help desk technicians work with an Agile approach. This helps them reduce productivity leaks and encourages collaboration among team members and stakeholders. That’s why it is worth mentioning your knowledge of this system in your resume. Technicians who are familiar with Agile principles are generally more efficient.

   Mention your abilities to cooperate with teams.

As we mentioned earlier, help desk technicians often assist employees with technical support, but they must also help them understand how to use software and hardware responsibly. Therefore, collaboration and team work skills are competencies that you must highlight in your resume.

IT Support Specialist Resume Sample

It associate specialist resume sample, skills for help desk technician resumes.

Here are examples of popular skills from Help Desk Technician job descriptions that you can include on your resume.

• Microsoft SQL Server
• Operating Systems
• Troubleshooting
• Computer Hardware
• Windows Server

Skills Word Cloud For Help Desk Technician Resumes

This word cloud highlights the important keywords that appear on Help Desk Technician job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

Similar resume templates.

Electronic Technician

Service Desk

• Customer Service Resume Guide
• Virtual Assistant Resume Guide
• Administrative Assistant Resume Guide
• Executive Assistant Resume Guide
• Office Manager Resume Guide
• Research Assistant Resume Guide
• Customer Success Resume Guide
• Back Office Resume Guide
• Inventory Manager Resume Guide
• Desktop Support Resume Guide
• Loan Processor Resume Guide
• Warehouse Manager Resume Guide
• Fundraising Resume Guide
• Service Desk Resume Guide
• Help Desk Resume Guide
• Administrative Coordinator Resume Guide
• Administration Resume Guide
• Scheduling Resume Guide
• Gig Economy Resume Guide
• Project Administrator Resume Guide
• Facilities Resume Guide
• Revenue Cycle Resume Guide

Resume Guide: Detailed Insights From Recruiters

• Help Desk Resume Guide & Examples for 2022

Improve your Help Desk Technician resume, instantly.

Use our free resume checker to get expert feedback on your resume. You will:

•  Get a resume score compared to other Help Desk Technician resumes in your industry.

•  Fix all your resume's mistakes.

•  Find the Help Desk Technician skills your resume is missing.

•  Get rid of hidden red flags the hiring managers and resume screeners look for.

It's instant, free and trusted by 1+ million job seekers globally. Get a better resume, guaranteed .

Help Desk Technician Resumes

• Template #1: Help Desk Technician
• Template #2: Help Desk Technician
• Template #3: IT Support Specialist
• Template #4: IT Associate Specialist
• Skills for Help Desk Technician Resumes
• Free Help Desk Technician Resume Review
• Similar Help Desk Resume Templates
• Other Administrative Resumes
• Help Desk Technician Interview Guide
• Help Desk Technician Sample Cover Letters
• Help Desk - 2023 Resume Guide
• Alternative Careers to a Help Desk Technician
• All Resumes
• Resume Action Verbs

Download this PDF template.

Creating an account is free and takes five seconds. you'll get access to the pdf version of this resume template., choose an option..

• Have an account? Sign in

E-mail Please enter a valid email address This email address hasn't been signed up yet, or it has already been signed up with Facebook or Google login.

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number. It looks like your password is incorrect.

Remember me

Forgot your password?

Sign up to get access to Resume Worded's Career Coaching platform in less than 2 minutes

Name Please enter your name correctly

E-mail Remember to use a real email address that you have access to. You will need to confirm your email address before you get access to our features, so please enter it correctly. Please enter a valid email address, or another email address to sign up. We unfortunately can't accept that email domain right now. This email address has already been taken, or you've already signed up via Google or Facebook login. We currently are experiencing a very high server load so Email signup is currently disabled for the next 24 hours. Please sign up with Google or Facebook to continue! We apologize for the inconvenience!

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number.

Receive resume templates, real resume samples, and updates monthly via email

By continuing, you agree to our Terms and Conditions and Privacy Policy .

Lost your password? Please enter the email address you used when you signed up. We'll send you a link to create a new password.

E-mail This email address either hasn't been signed up yet, or you signed up with Facebook or Google. This email address doesn't look valid.

Back to log-in

These professional templates are optimized to beat resume screeners (i.e. the Applicant Tracking System). You can download the templates in Word, Google Docs, or PDF. For free (limited time).

   access samples from top resumes, get inspired by real bullet points that helped candidates get into top companies.,    get a resume score., find out how effective your resume really is. you'll get access to our confidential resume review tool which will tell you how recruiters see your resume..

Writing an effective resume has never been easier .

Upgrade to resume worded pro to unlock your full resume review., get this resume template (+ 2 others), plus proven bullet points., for a small one-time fee, you'll get everything you need to write a winning resume in your industry., here's what you'll get:.

• 📄 Get the editable resume template in Google Docs + Word . Plus, you'll also get all 2 other templates .
• ✍️ Get sample bullet points that worked for others in your industry . Copy proven lines and tailor them to your resume.
• 🎯 Optimized to pass all resume screeners (i.e. ATS) . All templates have been professionally designed by recruiters and 100% readable by ATS.

Buy now. Instant delivery via email.

  instant access. one-time only., what's your email address.

I had a clear uptick in responses after using your template. I got many compliments on it from senior hiring staff, and my resume scored way higher when I ran it through ATS resume scanners because it was more readable. Thank you!

Explore Jobs

• Jobs Near Me
• Remote Jobs
• Full Time Jobs
• Part Time Jobs
• Entry Level Jobs
• Work From Home Jobs

Find Specific Jobs

• $15 Per Hour Jobs
• $20 Per Hour Jobs
• Hiring Immediately Jobs
• High School Jobs
• H1b Visa Jobs

Explore Careers

• Business And Financial
• Architecture And Engineering
• Computer And Mathematical

Explore Professions

• What They Do
• Certifications
• Demographics
• Best Companies
• Health Care
• Fortune 500

Explore Companies

• CEO And Executies
• Resume Builder
• Career Advice
• Explore Majors
• Questions And Answers
• Interview Questions

Desk Support Technician resume examples for 2023

• Job Description
• How To Hire
• Best States
• Best Cities
• Job Outlook

Desk support technician resume research summary. We analyzed 503 desk support technician resumes to determine which ones land the most jobs. Below you'll find example accountant resumes that can help you get an interview (and a job offer) from companies like IBM and Time Warner Cable Enterprises. Here are the key facts about desk support technician resumes to help you get the job:

• The average desk support technician resume is 496 words long
• The average desk support technician resume is 1.1 pages long based on 450 words per page.
• Customer service is the most common skill found on resume samples for desk support technicians. It appears on 11.5% of desk support technician resumes.

After learning about how to write a professional resume for a desk support technician, make sure your resume checks all the boxes with our AI resume builder .

Desk Support Technician resume example

How to format your desk support technician resume:.

• The job title on your resume should match your application for the role.
• Ensure your work experience focuses on achievements, rather than responsibilities.
• Recruiters and hiring managers suggest fitting your resume on one page.

Choose from 10+ customizable desk support technician resume templates

Choose from a variety of easy-to-use desk support technician resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your desk support technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Desk Support Technician resume format and sections

1. add contact information to your desk support technician resume.

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set .

Desk Support Technician Resume Contact Information Example # 1

Dhruv Johnson

[email protected] | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

2. Add relevant education to your desk support technician resume

• The name of your school
• The date you graduated ( Month, Year or Year are both appropriate)
• The name of your degree
• Academic awards (Dean's List, Latin honors, etc. )
• GPA (if you're a recent graduate and your GPA was 3.5+)
• Extra certifications
• Academic projects (thesis, dissertation, etc.)
• If you're a recent graduate, you might opt to place your education section above your experience section
• The more work experience you get, the shorter your education section should be
• List your education in reverse chronological order, with your most recent and high-ranking degrees first
• If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Desk Support Technician Resume Relevant Education Example # 1

Master's Degree In Business 2007 - 2008

DeVry University Oakbrook Terrace, IL

Desk Support Technician Resume Relevant Education Example # 2

Some College Courses In Information Technology 2009 - 2011

Keiser University Fort Lauderdale, FL

3. Next, create a desk support technician skills section on your resume

• Include 6-12 skills, in bullet point form
• List mostly hard skills ; soft skills are hard to test
• Emphasize the skills that are most important for the job

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an desk support technician resume

Customer Service Skills

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Technical Support Skills

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Troubleshoot Skills

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Phone Calls Skills

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Android Skills

An android is an operating system designed for mobiles. It is a modified version of Linux Kernel and all other types of software that are designed for touchscreens. Like every other OS, android's job is to connect the device and the user. Android offers us numerous choices while buying a phone, it is Google and user-friendly as well.

Top Skills for a Desk Support Technician

• Customer Service , 11.5%
• Technical Support , 8.4%
• Troubleshoot , 7.1%
• Phone Calls , 5.1%
• Other Skills , 67.9%

4. List your desk support technician experience

The most important part of any resume for a desk support technician is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of desk support technicians" and "Managed a team of 6 desk support technicians over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

• Emailed customer helpful information about their product.
• Personalized emails to demonstrate exceptional customer satisfaction.
• Worked with POP3, IMAP and SMTP server issues and setup email accounts to iPhone
• Preformed hardware repairs while also providing face-to-face customer support.
• Diagnosed and resolved technical hardware and software issues involving internet connectivity, email, device issues, and more.
• Performed troubleshooting and repairs on Apple products and services, including iPhone and iPad.
• Assisted the Apple Small Business Team in training specialists in Business solutions and informed future business customers of services available.
• Demonstrated excellent customer-centered service through effective communication, creative problem solving abilities, and educating customers on products and services.
• Used every day as an opportunity for me to turn another Apple Store visitor into a loyal Apple customer for life.
• Assisted customers with transactions, explained products and offered solutions to meet customers' needs, performed Personal Setups and facilitate workshops
• Assisted business customer via telephone/email.
• Provided top notch service and support for Premium and Gold users (Consumer Dimension/Inspiron as well as XPS machines.)
• Helped customers via phone with home phone, cable, internet, software, and hardware installations or issues.
• Received support inquiries directly from AT&T Fast Access DSL customers.
• Performed analysis of top call drivers and identified improvements that drove a positive customer experience.
• Conducted yearly hardware refresh/upgrades for multiple business units.
• Created/maintained several production software images for deployment in a Microsoft RIS based environment.
• Served as the senior desktop support technician on a team of 3 for a high-volume inbound call center.
• Answered incoming calls from Pharmaceutical staff and customers regarding medication orders.
• Performed technical support for AT&T cell phones, specifically androids.

5. Highlight desk support technician certifications on your resume

Specific desk support technician certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your desk support technician resume:

• Microsoft Certified Desktop Support Technician (MCDST)

6. Finally, add an desk support technician resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your desk support technician resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

• IBM Jobs (40)
• Dell Jobs (15)
• Siemens Jobs (7)
• Unisys Jobs (12)
• Lockheed Martin Jobs (6)

Common desk support technician resume skills

• Customer Service
• Technical Support
• Troubleshoot
• Phone Calls
• Desk Side Support
• Remote Troubleshooting
• Network Troubleshooting
• Phone Support
• Network Printers
• Laptop Computers
• Customer Support
• Computer System
• User Support
• Technical Problems
• Technical Assistance
• Software Support
• Remote Support
• Help-Desk Support
• Technical Issues
• User Accounts
• Software Issues
• Remote Desktop
• Problem Resolution
• Workstations
• Level Support
• Software Installation
• Password Resets
• Trouble Tickets
• Software Applications
• Application Support

Desk Support Technician Jobs

Links to help optimize your desk support technician resume.

• How To Write A Resume
• List Of Skills For Your Resume
• How To Write A Resume Summary Statement
• Action Words For Your Resume
• How To List References On Your Resume

Desk Support Technician Related Resumes

• Administrative Technical Support Resume
• Computer Support Technician Resume
• Customer Support Technician Resume
• Desktop Support Specialist Resume
• Desktop Support Technician Resume
• Information Technology/Support Technician Resume
• Junior Technician Resume
• Network Support Technician Resume
• Services Desk Technician Resume
• Software Support Technician Resume
• Technical Support Agent Resume
• Technical Support Engineer Resume
• Technical Support Specialist Resume
• Technical Support Technician Resume
• Technical Support Trainer Resume

Desk Support Technician Related Careers

• Administrative Technical Support
• Computer Support Technician
• Computer Technician
• Customer Support Technician
• Desktop Support Specialist
• Desktop Support Technician
• Information Systems Technician
• Information Technology Technician
• Information Technology/Support Technician
• Junior Technician
• Network Support Technician
• Services Desk Technician
• Software Support Technician
• Systems Support
• Technical Support Agent

Desk Support Technician Related Jobs

What similar roles do.

• What Does an Administrative Technical Support Do
• What Does a Computer Support Technician Do
• What Does a Computer Technician Do
• What Does a Customer Support Technician Do
• What Does a Desktop Support Specialist Do
• What Does a Desktop Support Technician Do
• What Does an Information Systems Technician Do
• What Does an Information Technology Technician Do
• What Does an Information Technology/Support Technician Do
• What Does a Junior Technician Do
• What Does a Network Support Technician Do
• What Does a Services Desk Technician Do
• What Does a Software Support Technician Do
• What Does a Systems Support Do
• What Does a Technical Support Agent Do
• Zippia Careers
• Computer and Mathematical Industry
• Desk Support Technician
• Desk Support Technician Resume

Resume Builder

• Resume Experts
• Search Jobs
• Search for Talent
• Employer Branding
• Outplacement
• Resume Samples
• Information Technology

IT Help Desk Technician Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the it help desk technician job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Assist with physical PC workstation moves (PC’s, monitors, phones, etc)
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
• Maintains bank and network standards to preserve network integrity
• Participates in established rotating on-call schedule, providing 24x7 support on a periodic basis
• Provide technical assistance and support related to end users, computer systems, hardware, or software
• Answer incoming customer calls and provide assistance by phone in a friendly and professional manner
• Provide a consolidated point of contact for providing Tier I technical support to Kiewit employees
• Handles Identity and Access Management; provisioning, supporting, and disabling user accounts and profiles
• Provide established on-call technical support using a rotational schedule
• Support end-users with application, computer, desk phone, printer and basic network related issues following established policies, processes and procedures
• Install workstations, laptops, printers and other desktop related equipment as directed by service request tickets, including asset tracking and systems monitoring
• Assist in moving desktop equipment to different locations
• Responsible for supporting desk phone devices and management software
• Works cohesively with fellow team members, management, escalation points, and vendors to ensure the right solutions are implemented and sustained
• Provide maintenance, technical support and troubleshooting of desktop computers, printers, telephones and other devices to ensure effective use of technology resources by Berg staff
• Participate in the effective operation of the IT Help Desk by taking requests, tracking work tickets, maintaining equipment inventories
• Develop and maintain knowledge of Berg computer systems and share this knowledge with customers to promote computing literacy and efficient use of technology as well as a high level of customer service
• Maintain the security of client computers and data by ensuring operating system updates and virus protection are installed as well as finding and eliminating malicious applications
• Familiarity with Internet/Intranet coding tools and scripting (e.g. PowerShell, Bash, PHP, ASP, etc.) a plus
• Help Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Work from a ticket queue to complete work orders in a timely manner to meet department and customer service objectives
• Exercises ability to learn quickly and retain knowledge. Strives for constant improvement and development
• Excellent written and verbal communication skills; Strong ability to communicate technical information, both verbal and written, to a wide range of end-users
• Strong organizational and time management skills with a highly developed attention to detail
• Interpersonal skills and excellent written and oral communications, including the ability to collaborate effectively
• Ability to learn new technology and systems quickly
• Ability to adapt quickly and effectively in a diverse and ever-changing environment
• Effectively manage multiple priorities with a strong attention to detail in a fast paced environment
• Demonstrated commitment and ability to provide excellent customer service
• Solid understanding of basic client connectivity - ethernet, TCP/IP and VPN
• Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations

13 IT Help Desk Technician resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, win-t it help desk technician resume examples & samples.

• 1) Must possess a Bachelor’s degree in Computer Sciences and a minimum of three years related experience
• 2) Must possess Experience and training in working with Windows Operating Systems, LAN/WAN hardware and software
• 3) Must possess and maintain a Secret Clearance
• 4) Must hold a current industry certification in one of the following areas: CCNA, CCNP, CompTIA Security+, CompTIA Net+
• 5) Must be a U.S. Citizen
• 1) Masters in Computer Science or related field
• 2) CISSP certification
• 3) Previous experience in a TRADOC environment managing networks
• 1) Must possess a Bachelor’s degree in Computer Sciences or four years related experience and/or training; or equivalent combination of education and experience
• 1) CISSP certification
• 2) Previous experience in a TRADOC environment managing networks

Senior IT Help Desk Technician Resume Examples & Samples

• Maintain network security and access to resources by creating, editing, or deleting user accounts, network shares and e-mail lists with attention to appropriate security procedures
• Provide IT systems administration and support as needed, working closely with the Director of Network Systems Administration & Sr. IT Help Desk Technician, to ensure continuous and effective operations while maintaining IT security policy
• Participate in ensuring the stability of all of Berg’s information systems with teamwork and professionalism, including, but not limited to, carrying and responding to a cell phone and being available when needed for critical system support
• Requires a B.A. or B.S. degree in information systems or equivalent; working knowledge of the information technology field with a minimum of 2 years’ experience in a fast-paced, IT support environment
• Basic network administration ability with Microsoft Active Directory and other network applications
• Extensive knowledge of Microsoft Windows and/or Apple operating systems, hardware and general computer operation required
• Significant customer service/support experience a plus
• Strong listening and problem-solving ability
• Ability to explain and document computer systems in terms equivalent to user’s experience level
• Ability to independently coordinate projects & plans with team members for timely completion of mission-critical, complex, and often sensitive projects or emergencies
• Experience with inventory management and ticket tracking a plus
• Understanding of information systems privacy and security issues including common practices for protecting systems a plus
• Physically capable of regularly lifting IT equipment (up to 50 pounds), install cabling, access tight spaces under desks, etc

IT Help Desk Technician Resume Examples & Samples

• Bachelor’s Degree in Information Systems or 2 years of relevant technical experience
• 2 years+ experience working in a dual Windows/Mac environment, troubleshooting and resolving high level complex technical issues for customers
• Experience with troubleshooting mobile devices (iOS, Android)
• Ability to image Mac and PC machines with related software and accounts (i.e. Office 365, Adobe, Active Directory, SSCM, Casper)
• Ability to build a positive relationship between the clients, internal groups and technical organization
• Experience in infrastructure and application monitoring is a bonus
• Familiarity with ITIL processes desired
• Must be fluent in English. French, German, and Chinese are a bonus!
• Ability to clearly communicate technical concepts to non-technical people
• Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
• Ability to multi-task in a fast-paced environment
• Knowledge of Windows desktops and notebooks, as well as iOS devices, in a networked environment
• Experience with Windows 7, 8 and 10, Windows Server 2003/2008/2010/2013 and Mac OS
• Experience supporting and troubleshooting Microsoft Office 2010 and 2013 as well as Office 365
• Experience supporting Outlook in a Microsoft Exchange/Cloud environment
• Experience supporting desktops in a MS active directory environment
• Experience with mobile devices in a plus
• 2 years of experience with providing second-tier support to end users for either PC, server, or mainframe applications or hardware
• Experience with simulating or recreating user problems to resolve operating difficulties
• Experience with recommending systems modifications to reduce user problems
• Experience with Microsoft Active Directory and Public Key Encryption
• Knowledge of operating systems, business applications, printing systems, and network systems
• HS diploma or GED and 8 years of experience in a help desk environment, AA or AS degree in CS or Information Systems and 5 years of experience in a help desk environment, or BA or BS degree in CS or Information Systems and 2 years of experience in a help desk environment
• Experience with NetApp storage management and configuration
• Experience with Server and Cisco Unified Computing System (UCS) management and configuration
• Ability to interface with all levels of staff and be highly motivated with strong client focus
• Microsoft Certifications, including MCSA, MCSE, or MCSM
• Cisco Certified Network Associate (CCNA) with a comprehension of EtherChannel and Cisco routing and advanced switching
• Identify, research and resolves technical problems
• Document, track and monitor problems to ensure timely resolution
• Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues
• Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems
• Correct application issues, solve network and security problems and identify common PC software and hardware problems
• Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware
• Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals
• Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics
• Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
• Associate degree is preferred
• Minimum 1 year of related work experience required
• Excellent organizational, written, and verbal communication skills
• Computer literate and familiar with help desk procedures
• Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software
• Ability to install and deploy Windows based computers
• Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint
• Knowledge of Internet Explorer software usage and configuration
• Ability to lift up to 60 pounds required
• Provide computer and phone peripheral support for all Lithia Auto Store locations
• Utilize and perform in a Windows-based environment as well as versions of Microsoft Office Suite
• Create/remove logon credentials from various in-house databases including but not limited to Microsoft Active Directory, Cisco Call Manager, Cisco Unity Voicemail, Third Party Systems and databases
• Monitor email/voicemail messages from customers for assistance by opening trouble tickets for each request
• Set-up and install peripherals including but not limited to phones (Cisco IPT), PC’s, printers, laptops, monitors/projector units in person or as an instructor by phone
• Assist with physical PC workstation moves (PC’s, monitors, phones, etc)
• Manage and complete assigned issues and projects in a timely manner
• Travel as required to field stores
• Work schedule rotation for periodic on-call and after-hours support
• Perform other duties and projects as assigned
• 1 – 2 years of knowledge and work experience in an IT or computer related environment
• AA or BS degree in Computer Science, preferred
• 2+ years’ experience with Windows OS (XP, 7), Microsoft Office applications with some MAC OS experience, preferred
• CompTIA A+ or Network+, desired
• Working knowledge of basic hardware, including laptops, desktops and printers
• A team player who is professional and focused on providing exemplary customer service
• Ability to articulate and troubleshoot issues over the phone and in person
• Strong attention to detail and sense of urgency
• Active Listener and Critical Thinker
• Solid time management skills
• Possess an acceptable driving record and a valid driver’s license in your state of residence
• Provide Tier I and II IT troubleshooting services such as maintaining, installing, repairing, and modifying computers/mobile devices (SIPR, NIPR, CENTRIX, etc.) and their associated business software
• Life Cycle Replacement support services (configuration/imaging, distribution and installation)
• Provide direct customer support for Audio Visual and Video Teleconferencing equipment and services
• Document incident statuses in incident database tools (i.e. Remedy)
• High School diploma or equivalent with 5+ years of related working experience
• Demonstrated experience with Active Directory, Operating System delivery methods (BMC Remedy or Altiris Deployment Solution, SCCM, Ghost, etc.) and basic troubleshooting techniques in a Service Desk environment
• Working knowledge of Windows 7/10, Office 2007 and 2010
• Background in networking concepts to include TCP/IP, DHCP, VLAN, DNS and other common networking business practices
• Currently possess DoD 8570 IAT Level II requirements to include active CompTIA Security+ce certification
• Currently possess an active DoD Secret security clearance
• Ability to work weekends and travel upon customer requests as needed
• Experience in DISA, USARPAC, and USARC IT Tiered support Services is preferred
• Candidate must have strong interpersonal skills and the ability to work well under pressure
• Assembles medical products on an assembly operation, performing a variety of tasks on a rotating basis
• Ability to rotate through the assembly line
• Performs on-line and in-process visual inspection of products to ensure specifications per work order and procedure are followed
• Assists Team Leader and Technicians with product and/or machine change-overs
• Ensures product assembled meets quality standards
• Rejects product outside of specifications
• Adheres to safety standards
• May operate a variety of testing equipment required for periodic product and process testing
• Performs other related tasks, as required
• Education and/or experience equivalent to a high school diploma or certificate of leaving
• Demonstrates competencies and ability to rotate in a specific assembly line or work cell
• Ability to perform a variety of assembly tasks requiring dexterity and fine motor skills
• Ability to visually check work performed and identify whether a product has been assembled correctly
• Ability to follow instructions in performing repetitive tasks
• Attentiveness in performing tasks
• Ability to work as a team member in assembling sterile medical products
• Ability to meet line rate expectations
• Six months of experience
• Applies Laboratory policies and procedures to provide technical solutions to a wide range of difficult problems
• This is the skilled/fully proficient level; applies knowledge of the job and policies/principles to complete a wide variety of tasks
• Position typically requires a high school diploma and two-to-four years of related experience, or an equivalent combination of education and experience. At this level, additional training, certification, and/or education may be desirable
• At this level applicable foundational vendor certification is desirable
• Provide support for a variety of computer systems administration and support tasks
• Provide level 1 support for hardware problems
• Perform trouble shooting and provide support for software applications pertaining to PIPS, PIPS-R, Portal and OPM’s FDR and FWS systems
• Learn and provide level 1 support for any new software or hardware that KeyPoint Government Solutions may adopt
• Other duties that may be requested by supervisor
• Communicates with end users to resolve issues a soon as possible
• Organizes and prioritizes requests to optimize efficient resolutions
• Oversee the daily performance of computer systems
• Confer with staff, users, and management to establish requirements for new systems or modifications
• Modify and customize commercial programs for internal needs
• Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis
• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences
• Oral Expression — The ability to communicate information and ideas in speaking so others will understand
• Written Comprehension — The ability to read and understand information and ideas presented in writing
• Written Expression — The ability to communicate information and ideas in writing so others will understand
• Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations)
• Two years of previous hands on experience required
• Proficiency in internetworking, TCP/IP, routing/switching, wireless networks, VPNs, network diagnostics, management and troubleshooting. Certifications a plus but not required
• Working knowledge of core Internet protocols including TCP/IP, DNS,FTP, etc
• Experience in Microsoft Windows 2k or 2k3 server environments including installation, configuration and use of Active Directory
• 1+ years experience doing technical support, helpdesk, service desk or phone support
• Experience with Windows XP and MS Outlook
• Active Directory skills such as creating/deleting users, resetting passwords, etc
• Experience supporting, troubleshooting and break/fix on various hardware such as Dell and Lenovo laptops and desktops, printers and scanners
• Willingness to provide technical support primarily over the phone
• Find Us on Facebook!
• Respond to request via phone calls, in person or by email through help desk software
• Image new computers to company standard install
• Support company mobile phones and smart phones
• Follow up with customers to ensure issues have been resolved
• Degree in Information Technology or related field or relevant experience,
• Excellent oral and written communication
• Ability to prioritize tasks and work in a fast paced environment
• Answers help desk telephone, email and other requests and provides Level 1 support for reported incidents
• Uses troubleshooting, logical processing and problem solving skills to resolve hardware, software, and network issues
• Applies strong organizational, multi-tasking, and follow-through abilities. Effectively prioritizes workload in a fast paced environment
• Draws on basic understanding of network topology and connectivity to monitor and troubleshoot the bank’s network. Further develops working knowledge of the bank’s networking environment
• Documents procedures, technical specifications and similar items to improve departmental knowledge
• Accurately logs calls into the Help Desk ticketing system
• Responds to user requests in person or by appropriate communication(s)
• Refers unresolved help desk issues to next level support
• May travel to branch offices as required to setup equipment in a new branch, or assisting with moving equipment when a branch relocates
• May travel to branches of newly acquired entities for conversion purposes
• Handles returns of equipment and/or exchanges
• Communicates with vendors on new purchases, warranty repairs, swaps
• Responsibilities also include proactive monitoring of network and systems, backup media cataloging, report generation and other duties as assigned
• Performs various clerical duties including, mail distribution, filing, copying, word processing, assisting employees as required
• Ensures that internal customers are receiving quality service and support
• Adheres to strict compliance with bank policies and procedures
• Helps advance the company perception of Help Desk by providing excellent customer service, good communication and interpersonal skills, and following through and following up on all calls that are taken by incumbent to ensure that problems have been completely resolved
• Minimum 1-2 years’ IT experience
• Strong computer skills (ability to operate specific software programs) and wireless/network devices
• Familiarity with the geography of the OSU campus is preferred but not required
• Administration of Active Directory Controller
• PC / Laptop Hardware and Software Support
• Administration of Virus Protection and Security System
• Copier and PC Printer Administration
• Administration of Phone Call Center System
• Administration of Email System
• Administration of CRM System
• Microsoft Office skill with Excel and Word
• Ability to apply a structured approach, such as scientific method, to complex problems in unfamiliar environments
• Ability to communicate effectively with both IT staff and operations staff
• Responds to queries, creates/updates tickets, isolates problem, and determines and implements solutions or escalation procedures
• Assists in the monitoring of tickets in multiple queues to facilitate processing of all customer support requests, examines personal queues to prioritize and complete work to meet or exceed response and resolution targets
• Follows defined policies and procedures to manage workflow, including escalation of tickets, utilizes all available resources to promptly and accurately identify resolutions
• Understand, apply and utilize all information gained by reading, studying and reviewing technical documentation, manuals, TechNet, and other support sources
• Above all this position is a part of a “customer service” organization and must show an aptitude for the development, management, and delivery of outstanding services to Analogic employees, customers, suppliers, and any other internal organization that relies on the network
• Solid understanding of how software and operating systems work
• Excellent listening and questioning skills
• Strong customer focus
• The ability to prioritize your workload
• Ability to lift to 50 lbs
• 1 year technical support experience
• Operating Systems
• Logical Devices
• Microsoft Suite 2010 & 2016
• Engineering Tools

IT Help Desk Technician Level Resume Examples & Samples

• Responsible for serving as centralized point of contact for all technology needs by interfacing with customers via phone, chat, email and other request mechanisms
• Monitor ticketing queues and route/assign incidents and requests as needed
• Ensure the stable operation of desktop computers (Windows and Apple OS), accessories and peripherals following established guidelines and best practices
• Monitors systems and alarms, troubleshoots, and escalates where appropriate
• High school diploma
• 1-3 years related experience
• Experienced in troubleshooting methods and procedures
• Basic understanding of Microsoft Windows operating systems
• Basic experience troubleshooting and support PC hardware and software
• Basic experience using e-mail and word processing software. Basic understanding of network software, hardware and services
• Interface with users, identify and resolve problems, escalate unresolved trouble tickets as appropriate, and track calls
• Install, maintain, upgrade and troubleshoots PCs, laptops, printers and other peripherals
• Install, maintain, upgrade, and troubleshoot various applications in a Microsoft Windows environment
• Utilize help desk ticket system (Dell Kace K1100) by inputting, updating and closing tickets
• Provide basic IT training for new users
• Participate in various IT relar5ted projects as needed
• Provide on-call support and infrequent night/weekend work
• Continue professional development of skills
• Triage issues and service requests via phone, e-mail, chat and in person
• Troubleshoot the end user’s issue and resolve upon first contact, when possible
• Accurately record and document all details of the issue or service request, including categorization and priority into the IT service desk tool
• Provide remote access/VPN support
• Provide “how to” assistance on all internally supported devices, applications and systems
• Escalate issues to appropriate second- and third-level subject-matter experts in accordance to service-level agreements, and follow up on incidents when appropriate
• Leverage internal and external resources (knowledge bases, manuals, support sites, vendors) to answer questions and resolve issues
• Respond to end-user inquiries regarding the status of incident/service request tickets, and perform follow-ups
• Contribute to the creation/facilitation/maintenance of FAQ documents, knowledge articles and user guides
• Build relationships with the Level 2 support technicians and Level 3 subject-matter experts to ensure that IT-delivered services and end-user productivity goals are understood, met or exceeded
• Be an advocate for the end user to ensure he or she receives high-quality and timely service and support from the entire IT organization
• Organize the WWP Help Desk so that all incoming WWP support calls are dealt with in a timely and effective manner
• Prioritize outstanding IT support calls and schedule in order of prioritization to the relevant IT Support Technicians
• Analyze and resolve urgent first-line support calls when escalated via the WWP Help Desk
• Promote best practices in the use of IT hardware and software
• Keep all WWP hardware safe and secure
• Monitor status of WAN links and carry out basic investigations prior to reporting any issues to WWP Senior Management
• Input new system users onto the WWP Help Desk system contacts database and maintain existing information ensuring it is correct and up to date
• Input new system users onto the organization domain, e-mail system, and proxy servers within set timescales and ensure existing system users’ information is correct and up to date
• Liaise with third party support organizations for repairs/replacements
• Perform IT installations, configurations, and troubleshoot computer hardware and software in accordance with IT Services standards
• Perform the daily file server backup checks
• Perform system administration and support of IT Help Desk System
• Liaise with staff as to the status of their existing calls
• Liaise with third party support suppliers to resolve support calls that require actions from them
• Provide feedback to Senior IT Staff regarding potential staff desktop training requirements
• Participate in WWP meetings / review meetings or locality site meetings and provide feedback as required
• Monitors and recommends best practices procedures for all users accessing WWP technical resources
• Perform preventive maintenance as recommend by Microsoft standards on all desktops computers
• Intermediate operating knowledge of and experience with personal computers, Macintosh computers, servers, peripherals, Windows, Mac OS, and Microsoft Office
• Operating knowledge of typical office equipment, such as CISCO VOIP telephones, copier, fax machine, E-mail, etc. required within three (3) months after entering position
• Advanced computer troubleshooting, analysis, critical thinking and problem solving skills
• Experience with a trouble-ticketing system
• Experience with mobile device support, iPhone/iPad Support, desktop imaging and security patching
• Organized, diligent, and able to troubleshoot, problem-solve, and prioritize
• Commitment to helping a highly successful organization implement systems to support significant growth
• Highly motivated
• Associates degree with an IT concentration preferred
• Two (2) years of experience utilizing a variety of computer hardware, software, and networking preferred

Related Job Titles

Helpdesk Technician Resume Sample

The resume builder.

Create a Resume in Minutes with Professional Resume Templates

Work Experience

• Deploy of new PC's, laptops, software and peripheral equipment
• Ability and desire toward learning The Company's technology, support policies, and methods
• Ability and desire toward learning organization's Healthcare's technology, support policies, and methods
• Abide by organization's policies and procedures
• Attempts to answer all questions
• Problem solving: the individual identifies and resolves basic user and technical problems in a timely manner, gathers and analyzes information skillfully
• Customer service: the individual manages difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments
• Use discretion when dealing with sensitive or confidential data
• Create technical product documentation for hardware/software installations, troubleshooting techniques and problem resolution
• Helps determine technical needs of supported systems
• Participates as a team member on projects
• Perform basic computer builds and configuration for new hires
• Installation and configuration of operating system(s), desktop applications and security/antivirus related software
• Deploy new computer equipment, including workstations and printers
• Support basic Microsoft related technologies such as Windows OS, Office and Exchange,
• WinForm application understanding
• SQL basics (services and users)
• Operating System understanding (windows, macOS, etc.)
• Outlook organization and communications skills
• Ability and desire toward learning Healthcare's technology, support policies, and methods
• Provide primary technical support for proprietary systemand related hardware
• Strong desktop support skills, including Windows XP and Windows 7

Professional Skills

• Excellent Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
• Exceptional written and oral communication skills, strong documentation skills required
• Strong organizational and multitasking skills with the ability to manage priorities and workflow while providing accurate documentation and accountability
• Strong troubleshooting skills and proven ability to use the tools at hand to research and resolve problems
• Demonstrate excellent customer service & communication skills
• Strong team orientation with excellent written and communications skills
• Strong technical writing skills including technical diagramming using flowcharts, data flow diagrams and other applicable documentation methods

How to write Helpdesk Technician Resume

Helpdesk Technician role is responsible for customer, troubleshooting, organizational, technical, windows, microsoft, communications, software, mac, listening. To write great resume for helpdesk technician job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Helpdesk Technician Resume

The section contact information is important in your helpdesk technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Helpdesk Technician Resume

The section work experience is an essential part of your helpdesk technician resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous helpdesk technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular helpdesk technician position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Helpdesk Technician resume experience can include:

• Strong organization skills with excellent attention to detail and accuracy
• Good technical support skills to assist and troubleshoot non-technical users on a variety of operating systems, hardware, devices, software and environments
• Strong analytical, technical, problem solving and organizational skills
• Strong interpersonal, relationship-building, and customer service orientation skills
• Solid experience using MS Office, with good knowledge in Excel and Access
• Provide high level of customer service, while maintaining good organizational and communication skills

Education on a Helpdesk Technician Resume

Make sure to make education a priority on your helpdesk technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your helpdesk technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Helpdesk Technician Resume

When listing skills on your helpdesk technician resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical helpdesk technician skills:

• Skill in effectively prioritizing assignments and tasks
• Be able to communicate effectively to users and IT members to help understand or effectively troubleshoot issues or requests as they are submitted
• Communicate clearly and effectively with both oratory and written skills
• Good decision-making & problem solving skills
• Excellent organization, communication, writing and interpersonal skills
• Excellent Windows 7, 8, 8.1, & 10 administration, installation, and troubleshooting skills

List of Typical Experience For a Helpdesk Technician Resume

Experience for it helpdesk technician resume.

• Strong Mac OSX 10.9 and 10.10+ skills
• Solid Windows 7 skills in a support role
• Customer-oriented strong customer service skills
• Excellent communication skills are necessary to relay technical information to non-technical users
• · Excellent written and verbal communications skills
• Proficient in telephone usage and effective communication skills

Experience For Senior Helpdesk Technician Resume

• Mac OS skills in troubleshooting
• Help desk/call center experience or IT customer-facing experience
• Experience in IT or an equivalent combination of work experience and education
• Proven experience as a Helpdesk technician or other customer support role
• Enhanced problem-solving skills to get to the core of the incident for faster resolution
• Prior experience working with diverse cultures and different time zones
• Demonstrated ability to meet priority assignments and task deadlines
• Min 2-3 years of experience in IT or an equivalent combination of work experience and education
• Update and maintain skills in use of current technology and information management systems

Experience For MPS Helpdesk Technician Resume

• Effectively communications with users in resolving issues as measured by customer satisfaction
• Prior Tier I help desk experience
• Some experience with Word, Powerpoint, SAP, and Excel, strongly desired
• Keep good communication with end-users and provide ongoing training
• Provide a value added experience with outstanding customer service

Experience For IT / Technology Services Helpdesk Technician Resume

• Experience troubleshooting VOIP
• Experience with HelpDesk or call tracking software required
• Proven problem solving is essential
• Experience working with PC hardware and software
• Handle multiple and changing priorities with confidence
• Experience providing first line response in a very customer centric way

Experience For Junior Helpdesk Technician / Installer Resume

• Experience with current Windows operating systems, configuration with the ability to train users in their operation
• Preferably 1-4 yrs. Experienced Employees specializing in IT/Computer - Hardware or equivalent
• Experience tracking user account creation/termination requests, and reset requests
• Experience working within a fast-paced environment is required in order to meet aggressive schedules
• Proficiency with Microsoft Office suite and strong technical knowledge of current Windows operating systems required
• Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools such as RDP, VNC, etc
• Correctly prioritizing tickets as needed (Low, Normal, High, Urgent, Critical)

Experience For Helpdesk Technician Level Resume

• Experience providing desktop support for Microsoft Office Suite 2010,2013, 2016
• Perform diagnostics and resolution. Escalates high priority requests and unresolved issues to the appropriate resources within IT
• Three to five years Customer Service and/or Customer Contact Center experience
• Advanced Computer and Application experience
• Identify technical issue, resolve if within skill set and escalate to the appropriate team, if necessary
• As time permits, follow up with prior assisted customers to ensure total customer satisfaction was accomplished

Experience For Online Helpdesk Technician Resume

• HelpDesk Technician experience
• 6+ Months of Help Desk experience
• Experience in desktop support roles – both over the phone and in person
• Establishes and maintains effective lines of communication with end-users throughout the lifecycle of their issue or service request
• Verify that the computer labs are available and in good working order

Experience For Junior Internal IT / Helpdesk Technician Resume

• Experience diagnosing problems remotely
• Supervise the good implementation of repairs and check the correct operation of the products after intervention
• Analyze and prioritize issues to minimize customer “”down time”” due to computer hardware or software failures
• Relevant help desk and/or technical support experience, preferably with an A+ or Network+ certification
• Advanced troubleshooting/repair experience to include printer repair, phone systems, client anti-virus issues, and connectivity issues
• Experience with Active Directory, administration, the creation of user accounts, and Internet email
• Work in a supportive, fast-paced team environment with a strong commitment to accountability
• Strong desire to serve with excellence

Experience For Helpdesk Technician, Co-op Resume

• Technical knowledge of PC, desktop hardware, and internal components. Hands-on hardware troubleshooting experience
• Support experience within a Mac-based environment and the ability to implement both Mac and PC workstation upgrades and support
• Supports, cooperates with, and implements specific procedures and programs for
• Provide excellent customer service performing basic troubleshooting of computers and other related devices in person or via remote computer access and phone
• Experience working a service desk or in a help desk setting
• Monitor ticketing system and take ownership of unowned tickets, prioritize by severity and date/time received

Experience For Tier Helpdesk Technician Resume

• Knowledge of and/or experience supporting Windows and MS Office products
• Team player, self-motivated, organized, detail oriented and able to handle changing priorities
• Experience responding to technical trouble tickets
• IT Phone Support experience
• Previous successful customer service experience is considered an advantage
• One year experience in an end user support environment
• Experience as an IT Specialist or related position in an office environment
• Provide excellent services through phone to IT users for basic end user related hardware's and software's, desktop related LAN network systems
• Technology experience, preferably in a fast-paced environment

List of Typical Skills For a Helpdesk Technician Resume

Skills for it helpdesk technician resume.

• Skill in providing technical assistance, guidance and training to customers of varying levels of skills and expertise
• Soft skills that include critical thinking, excellent oral and written communication and active listening
• Excellent MS Office 2010, 2013, & 2016 administration, installation, and troubleshooting skills
• Excellent PC Desktop/Laptop hardware installation and troubleshooting skills
• Strong analytical skills with a focus on business process mapping and the ability to apply system solutions to business problem
• Demonstrated effective experience in troubleshooting issues of a technical nature
• Strong communications skills and pleasant phone demeanor are essential
• Strong customer service skills with the ability to work in a team environment but work independently as well
• Able to effectively prioritize, multitask and cross-train other team members

Skills For Senior Helpdesk Technician Resume

• Reviewing all incidents opened to ensure priorities are correct (accurately classifying, prioritizing and recording the service requests)
• Typing and communications skills to ensure quick and accurate entry of service request details
• · Incredible troubleshooting skills that leverage critical thinking
• Provide permanent solutions to users by effectively diagnosing issues or when necessary escalate recurring issues to work towards a permanent solution
• Skill in establishing and maintaining effective work relationships
• Solid experience with operating systems like OSX and PC
• Prior experience working as a Tier I or Tier II Helpdesk Technician
• Prior experience working within the Intelligence Community

Skills For MPS Helpdesk Technician Resume

• Valid driver’s license in good standing and reliable transportation for purposes of travel to branch office locations
• At least one year of experience in IT support, or other experience demonstrating a desire to enter this career path
• Intermediate networking skills such as TCP/IP, DHCP, DNS, PowerShell; Can troubleshoot network connectivity problems
• Basic desktop/software troubleshooting skills
• Experience in a Technical Support and/or Systems Administration function or an equivalent combination of work experience and education

Skills For IT / Technology Services Helpdesk Technician Resume

• Verify that suggested solutions effectively resolve the users' problems through verbal and/or email follow-up
• Experience in IT, or an equivalent combination of work experience and education
• Address support tickets assigned based on priority/urgency in an efficient, effective and timely manner
• Communication skills for timely and regular interaction with all involved parties
• Applies job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity
• Able to communicate thoughts effectively; Agile and interactive
• Strong IT helpdesk experience
• Effectively escalates issues and problems that are not resolvable, to ensure business needs are met quickly

Skills For Junior Helpdesk Technician / Installer Resume

• Effectively communicate technical issues, risks, and approaches to customers and co-workers at all levels
• Effectively manage customers under stress
• Experienced in providing customer service and strong telephone etiquette with previous helpdesk support is required
• Exceptional customer service communications skills
• Answering inquiries received at the Help Desk and accurately classifying, prioritizing and recording the service requests into Zendesk Ticketing system

Skills For Helpdesk Technician Level Resume

• Building customer trust and value by providing a quality experience on every contact
• Working closely with our global helpdesk and Infrastructure teams to design and deploy an effective enterprise Mac infrastructure
• Enterprise printing/faxing/scanning hardware troubleshooting experience
• Experience designing, specifying, and developing solutions for complex heterogeneous computing infrastructure
• Experience coordinating, tracking and performing system testing
• Experience setting up/rebuilding Windows machines and transferring/saving user profiles and data

Skills For Online Helpdesk Technician Resume

• 1) Experience setting up desktop and laptops to include imaging and configuring
• Demonstrates competence in compiling data to maintain inventory, purchasing, shipping and other records
• Experience producing and delivering end user documentation as well face-to-face and online training and presentations
• Experience supporting, deploying, imaging Windows 7
• Answer inquiries received at the Help Desk and accurately classifying, prioritizing, and recording the service requests
• Experience troubleshooting and resolving PC hardware and software issues (including Microsoft Office)
• Good understanding of networking principals, including TCP/IP
• 3) Strong understanding of connectivity issues in understanding of cabling connections to devices
• Basic telephony and networking troubleshooting experience

Skills For Junior Internal IT / Helpdesk Technician Resume

• Experience working in a higher education computing department
• Experience providing computing support services within an enterprise level helpdesk
• Experience testing and evaluating software for quality control and proper operations
• Experience recommending hardware and software solutions, including new acquisitions and upgrades
• Experience using tracking systems such as Remedy
• Strong technical understanding of technology, including various hardware, software and network systems

Skills For Helpdesk Technician, Co-op Resume

• Ensures timely resolution/referral of user problems by understanding the impact to the user and by assigning an appropriate priority
• Responds to High and Critical priority tickets/projects according to standard operating procedures
• Experience formatting and configuring iPhones and iPads for reuse
• Experience providing desktop support for Windows and Mac OSX Operating Systems
• Experience with desktop operating systems including Windows 7, 8 and 10
• Excellent understanding of Microsoft Operating Systems Win XP to Windows 10
• Good understanding of Group Policies and troubleshooting of them
• · Experience supporting web based applications using multiple browser bases (required)

Skills For Tier Helpdesk Technician Resume

• Development of reporting processes to inform management and help decision-making about support activities, priorities and performance
• Answer inbound contacts with effectiveness and efficiency pertaining to products and solutions of GTS Services acheiving a case resolution of 95%
• Technical troubleshooting experience
• Video Conferencing systems experience desired
• Experience supporting end users in local and wide area networks
• Experience troubleshooting desktop or mobile systems, workstations, and network issues in a heterogeneous environment
• Coordinate the testing of assigned core software releases prior to installation

List of Typical Responsibilities For a Helpdesk Technician Resume

Responsibilities for it helpdesk technician resume.

• Verify that solutions effectively resolve the users' problems through verbal or email follow up
• Roughly a year of prior experience in a help desk environment
• Phone skills, training, verbal communication, and coaching
• Skill in installing, configuring, maintaining and trouble-shooting personal computers, related equipment and software applications
• Experience setting up and troubleshooting video conferencing systems (Blue Jeans, Cisco, etc.)
• Strong working knowledge of core applications including Windows 10, Microsoft Office, imaging tool, Active Directory
• Experience with firewall concepts and technologies, including VPN, Routing, NAT Translations, Content Filtering and so on
• Experience installing and configuring Windows 7, 8, & 10, networked and local printers, and business applications

Responsibilities For Senior Helpdesk Technician Resume

• Experience supporting and repairing hardware such as desktops, laptops, keyboards, printers, mobile devices, iPad and tablets, etc
• Experience troubleshooting in a Windows 7 operating systems
• Strong professional and technical writing ability
• Strong understanding of current computer, telephonic and mobile technology
• Experience within an IT department providing 1st line support
• Experience troubleshooting applications
• Experience professionally supporting technologies such as Microsoft office, Windows, and MAC
• Experience with LAN and Cabling
• Experience troubleshooting Windows OS and Microsoft Office Suite

Responsibilities For MPS Helpdesk Technician Resume

• 3) Experience supporting applications i.e. password resets, connectivity issues
• ) of experience with providing technical support to end users
• Three or more years of experience with Microsoft administration, Microsoft Exchange and network infrastructure
• Resolves work orders. Elevates complex and/or high priority problems to the appropriate support group for resolution
• Strong Network and PC/Mac knowledge
• Strong Microsoft Office (Excel, Word, Access, etc.), Adobe applications, Windows 7/10
• Experience as a Help Desk Technician or equivalent

Responsibilities For IT / Technology Services Helpdesk Technician Resume

• Provide Support for less experienced members of the team
• Work with the local office technical support teams to prioritize and optimize response times to customer service requests across the region
• Elevate complex and/or high priority problems to senior team members or the appropriate support groups for resolution
• Relevant experience
• Active directory experience REQUIRED

Responsibilities For Junior Helpdesk Technician / Installer Resume

• IT HelpDesk experience, preferably in the Telecom Industry
• One or two years experience in Information Technology
• AV: Cisco Gear experience
• Good understanding of computer systems, mobile devices and other technical products
• Good understanding of Windows 10
• Experience troubleshooting Microsoft Office 2016 applications, especially Word, Excel, and Outlook
• Experience in resolving virus and malware issues
• Basic experience configuring printers

Responsibilities For Helpdesk Technician Level Resume

• Experience with managing Office365 and Active Directory users
• Excellent knowledge of PC based hardware and software systems
• Experience with US Air Force Systems
• Previous experience in a customer service and/or IT support environment
• Previous technical support and customer service experience

Responsibilities For Online Helpdesk Technician Resume

• Remote support help desk experience
• Desired: Experience with Server 2008 R2, Server 2012, VMware ESX or HyperV
• Typically require 2-5 years of related experience
• Combination of education and experience, okay
• Multitask and prioritize a busy workload
• Experience in a computer/tech engineer role
• Mentoring and training Level 1 technicians along with making sure they are following all procedures and SLA’s are being met

Responsibilities For Junior Internal IT / Helpdesk Technician Resume

• Logging, categorizing and actioning all incoming ticket activity in the Helpdesk application
• Understanding of Active Directory (creating accounts, deleting accounts, resetting passwords)
• Maintaining operating software, including OS, applications, library versions, etc
• Providing system performance tuning and monitoring the server system logs, messages, and alerts
• Supporting users via phone and remotely in regards to their technical issues while documenting in ServiceNow ticketing system
• Correlating and documenting recurring incidents and incident resolution
• Following up on any outstanding issues with customers regarding status and closure of incidents/requests
• Maintaining and upgrading computers utilizing SCCM
• Assisting with automation of onboarding and offboarding processes

Responsibilities For Helpdesk Technician, Co-op Resume

• Working knowledge and understanding of Google Apps
• Assisting in the day-to-day systems operation, analysis and troubleshooting
• Directing the installation, testing and setup of new hardware and software
• Coordinating the process for IT hardware/software procurement and distribution along with managing all inventory
• Processing software's and hardware's by coordinating user setups, installations and upgrades
• Working with vendor support contacts to resolve technical problems with desktop computing equipment and software
• Checking the queue for tickets that have come in after other shifts have ended and working tickets that can be worked
• Multitasking expertise and ability to track multiple ongoing projects or problems at once

Responsibilities For Tier Helpdesk Technician Resume

• Imaging and ghosting PC's
• Collaborating on Mac networking challenges
• Bring in senior IT Staff as needed to resolve issues
• Determining whether the problem is caused by hardware such as modem, printer, cables, or telephone
• Providing an escalation point for all requests, incidents, and problems to Level 1 technicians

Related to Helpdesk Technician Resume Samples

Automation technician resume sample, helpdesk resume sample, helpdesk manager resume sample, web consultant resume sample, oracle manager resume sample, consultant solution resume sample, resume builder.

Help Desk Support Technician Resume Samples

A Help Desk Support Technician maintains the computer networks for almost all the organizations that rely on IT services. The job description entails providing technical support to the users and making sure the company runs smoothly. A well-written Help Desk Support Technician Resume indicates the following core duties and tasks – maintaining the computer systems of the company, installing and configuring hardware and software; solving technical problems; responding to service issues and requests; repairing and replacing equipment if needed, testing new technology ; and training junior staff members.

Although a formal degree is not necessary for this role, tertiary qualification can include these – Computer Science, Computing and Engineering. The following are some of the qualities that are regarded useful for this post – a technical and logical thought process; an ability to stick to strict deadlines; an ability to prioritize and delegate; and a keen eye for details.

• Resume Samples
• Help Desk Support Technician

Help Desk Support Technician Resume

Summary : A technologically savvy business professional with a wide range of experiences pairing business acumen, an understanding of existing and emerging technologies and insatiable thirst for learning new things. Two plus years of experience working in a system implementation environment, managing large data sets for import and export migration.

Skills : Desktop Support, Hardware Support, Windows, Mac OS X, Networking, Customer Service.

Description :

• Worked with the team to support the network infrastructure needs of the branch office.
• Worked with the IS team to support the main headquarters office.
• Responsible for supporting a 100 Mbps MPLS connection from the branch to the main headquarters.
• Responsible for supporting Cisco network infrastructure including Catalyst 4500, 3900 and 4300 series routers, 5500 series ASA, and 1200 series wireless access points.
• Experienced with Cisco Nexus 5000 series switches.
• Responsible for supporting Enterasys/Extreme network infrastructure including N/B/C/D series switches, 1800 series XSR routers, Identify wireless controllers, and 3700/3800 series wireless access points.
• Responsible for supporting HP Powerconnect 7000 series switches.
• Responsible for supporting Fortinet 310b firewalls configured in a high availability cluster.
• Responsible for supporting SolarWinds Orion SNMP network and server monitoring.

Sr. Help Desk Support Technician Resume

Summary : To acquire a Help Desk Support Technician position that affords the opportunity to bring technical expertise, learning and problem-solving skills with experience that can contribute to the organization's profitability and effectiveness.

Skills : SQL, Citrix, Cisco, UNIX, Exchange, Windows, Active Directory.

• Managed and troubleshoot infrastructure environments for both internal and customer systems.
• Provided resolutions to customer issues and document them in the internal ticketing system.
• Provided end-to-end support for all customer systems to include all peripherals that are implemented on-premise.
• Updated knowledge base articles for internal and customer systems.
• Communicated expectations, status, and progress of assigned tasks, tickets and customer requests.
• Provide Tier I & II Support for customer related issues and document issue resolutions.
• Supported Maintain basic server environments for internal infrastructure and customer environments with the support of Fuse System Engineers.
• Escalated issues relating to virtual infrastructure, Active Directory, SQL, Exchange, SharePoint, File Shares, PBX's, and Application Servers.

Jr. Help Desk Support Technician Resume

Objective : Technical Customer Service Specialist with the capacity to quickly learn and synthesize new networking technologies. Organized, independent worker with strong time-management skills.

Skills : Desktop Support, Microsoft Office, System Administration, Windows 7, Computer Hard/Software, Apple, Active Directory.

• Provided base level IT support to non-technical personnel within the business.
• Managed call flow and responded to technical support needs of customers.
• Evaluated and responded to incoming sales leads and requests for technical support assistance.
• Resolved customer issues in a clear, courteous and straightforward manner.
• Demonstrated professionalism and courtesy with customers at all times.
• Identified and solved technical issues with a variety of diagnostic tools.
• Resolved problems with malfunctioning products.
• Followed up with clients to ensure optimal customer satisfaction.
• Conducted research to address customer concerns.

Help Desk Support Technician III Resume

Headline : Possess a resourceful educational background combined with valuable work experience resulting in an exceptional skill base in areas of information technology and customer service.

Skills : Technical Support, Hardware Support, Software Support.

• Documented technical resolution procedures.
• Recorded, Categorized and Prioritize inbound service requests and incidents.
• Documented and recorded all relevant ticket information.
• Provided incident resolution via phone calls, remote tools, and email.
• Automated alerts and create a necessary incident, service request, and problem tickets according to standard process.
• Communicated frequently with customers' ticket updates and status.
• Advanced technical issues to appropriate resources and infrastructure management.

Help Desk Support Technician II Resume

Summary : Providing computer help desk support via Chat Support and telephone communications with end-users. Perform diagnostics and troubleshooting of system issues, document help desk tickets/resolutions

Skills : A+ Comptia Certified, IT Help Desk Technician.

• Responsible for providing technical assistance and support related to computer systems, hardware, or software.
• Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Responded to queries either in person or over the phone.
• Maintained the daily performance of computer systems.
• Responded to email messages for customers seeking help.
• Asked questions to determine the nature of problem.
• Walked customers through the problem-solving process.

Help Desk Support Technician I Resume

Summary : Over 5 years Information Technology Specialist experience in working, planning, managing, and directing work. Easily identifies and resolves technical issues and concerns.

Skills : Help Desk Support, Customer Support, Web Design.

• Provided telephone support to end-users, identified, researched, and resolved technical problems.
• Responded to technical support requests, track, and monitor problems for a timely solution.
• Resolved PC software configuration problems, perform hardware and software diagnostics and coordinate needed repairs.
• Coordinated users, product line Specialists, and components of the Local Area Network support staff to resolve problems.
• Diagnosed, isolated, and analyzed problems using historical database records.
• Managed user problems using an online problem management ticketing system.
• Monitored specified metric requirements using Sugar Ticketing System.

Help Desk Support Technician/Specialist Resume

Headline : To generate and maintain end-user solutions for hardware/software issues in a challenging environment through implementation, operation, and troubleshooting.

Skills : Mac OS X, Android, Active Directory, Service Now Ticketing System, Webex, Vmware, Customer Service, Hardware PC Break Fix, Organizational .

• Organized product room for easy to use access for equipment and maintaining an effective system of inventory.
• Operated system functionality, security settings, and software for the end-user, according to company specifications.
• Managed ticket queues and assist the end-user with various levels of support ranging from software, hardware, network, and security related issues.
• Diagnosed computer errors and finding solutions for the end-user.
• Managed Outlook inbox for communication.
• Walked clients through the installation of software, and the process of data merging.
• Responded to technical support requests, track, and monitor problems for timely solutions.

IT Help Desk Support Technician Resume

Summary : To obtain a rewarding full-time position in the field of information technology with an emphasis on networking and hardware that will be a learning opportunity; special interests include hardware repair, troubleshooting, systems analysis, and networking.

Skills : IT Help Desk, IT Technician, IT Analyst.

• Monitored and responded quickly and effectively to requests received through the IT helpdesk.
• Responded to tickets either in person or over the phone.
• Utilized and maintain the helpdesk tracking software.
• Managed PC setup and deployment for new employees using standard hardware, images, and software.
• Installed, modified, and repaired computer hardware and software.
• Installed computer peripherals for users.
• Followed up with customers to ensure issue has been resolved.

Help Desk Support Technician/Analyst Resume

Headline : Over 6+ years of technical help desk support specialist experience Experience excelling within fast paced, high energy environments. Strong Ability to identify and solve problems with limited supervision Thorough attention to detail and a positive, customer-friendly attitude Flexible, personable, professional and able to multi-task effectively.

Skills : Help Desk Tech, Help Desk Support Specialist.

• Mastered and provided user orientation on hardware, software, and network operations.
• Provided desktop support for over 70 clients/end users.
• Identified, researched and resolved technical problems.
• Handled system performance by performing system monitoring, analysis, and tuning activities.
• Exercised weekly backups and recovery activities when needed.
• Directed and assisted in PC deployment for new projects and new hires.
• Installed & upgraded Microsoft Office when needed.
• Introduced and implemented remote software to the IT department.

Summary : Experienced IT professional that exhibits an intuitive understanding of creating positive client relationships and seeks to contribute over ten years of experience to a customer service-oriented setting with the use of a comprehensive understanding of the latest software and hardware products.

Skills : Microsoft Office, Microsoft Active Directory, VPN, VPN, Remedy, Blackberry, Adobe.

• Selected department point of contact based on knowledge of and facility with Adobe Acrobat software and web-related products.
• Assisted in the deployment strategy and planning of Blackberry mobile devices to company users.
• Organized company-wide offered training workshops on software applications which prepared users for the deployment of upcoming software packages.
• Performed using the latest in remote desktop control and domain control software.
• Performed hardware, PC and printer, moves for throughout company for corporate users.
• Performed user account management through the use of Microsoft Active Directory software.
• Developed numerous web sites with the use of technical knowledge obtained by company-sponsored training seminars on a host of web-related products.

Table of Contents

Recent posts, download this pdf template., creating an account is free and takes five seconds. you'll get access to the pdf version of this resume template., choose an option., unlock the power of over 10,000 resume samples., take your job search to the next level with our extensive collection of 10,000+ resume samples. find inspiration for your own resume and gain a competitive edge in your job search., get hired faster with resume assistant., make your resume shine with our resume assistant. you'll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want., get noticed with resume templates that beat the ats., get past the resume screeners with ease using our optimized templates. our professional designs are tailored to beat the ats and help you land your dream job..

We're sorry… the job you are trying to apply for has been filled.

Maybe you would like to consider the Categories below :

Explore How We Make Life Better 

Culture at regions, ​​​ benefits at regions, de&i at regions, lorem ipsum.