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Banking Cover Letter Guide With Templates & Examples

Learn how to write a banking cover letter with templates, samples, and important tips to make your job application stand out.

Pansy Thakuria

Pansy Thakuria

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Banking jobs usually require you to submit a cover letter and a resume for a more detailed job application. Bankers are very professional and value paperwork.

As a banking candidate, you must know how to craft a perfect cover letter that your employer will assess. In your banking cover letter, you get to explain and highlight your skills, work experience, and how you can contribute to the company you’re applying to.

In this guide, we will learn how to create a cover letter to make you stand out from other candidates. We explore all the contents of a cover letter and what are the most important things to include in it.

What is a banking cover letter?

A banking cover letter is a short letter you write when you want to work in a bank. It's like a note introducing yourself to the bank and explaining why you want to work there. You mention your skills and experiences related to banking to show why you'd be a good fit for the job.

It's a way to get the bank's attention and interest them in hiring you.

Let’s look at some templates and examples.

Banking Cover Letter Template For Beginners With No Experience

cover letter for beginners

[Your Name] [Your Address] [City, State, ZIP Code] [Your Email Address] [Your Phone Number] [Date]

[Hiring Manager's Name] [Bank Name] [Bank Address] [City, State, ZIP Code]

Dear [Hiring Manager's Name],

I hope this letter finds you well. My name is [Your Name], and I am reaching out to express my genuine interest in the [specific position] at [Bank Name], as mentioned in your recent posting.

A Bit About Me:

I recently graduated with a [Your Degree] from [Your University], where I delved into subjects like Finance and Accounting. It was an exciting journey that fueled my interest in the dynamic world of banking.

While I may not have direct banking experience, I've developed a solid understanding of financial principles during my studies. I'm also quite handy with Microsoft Office, especially Excel and Word.

Why [Bank Name]?

[Bank Name] caught my eye because of its stellar reputation and commitment to [mention something specific about the bank, e.g., community involvement innovative services].

I am genuinely eager to be a part of a team that values [mention a key value of the bank, e.g., customer satisfaction, integrity].

What I Bring:

I am a quick learner, ready to absorb new information and contribute my best to the fast-paced banking world.

Beyond my academic qualifications, I bring a strong work ethic and a genuine passion for learning. I am confident that my adaptability will be an asset in a dynamic banking environment.

Let's Chat:

I am genuinely excited about the prospect of contributing to [Bank Name]'s success. I would love the opportunity to discuss how my eagerness and skills align with the goals of [Bank Name]. I am available for an interview at your convenience.

Thank you for considering my application. I look forward to possibly joining the [Bank Name] family.

Warm regards, [Your Name]

A cover letter first-timer? Let’s help you with our easy-to-follow guide with customizable examples: Cover Letter Guide.

Banking Cover Letter Template For Experienced Professionals

cover letter for experienced-1

[Your Name] [Your Address] [City, State, ZIP Code] [Your Email Address] [Your Phone Number]

As advertised, I am writing to express my interest in the [specific position] at [Bank Name]. With a robust background in banking and a proven track record of success, I am eager to bring my expertise to your esteemed institution.

Professional Snapshot:

Experience:

  • Over [number] years of experience in various roles within the banking sector.
  • [Briefly mention specific roles, e.g., Branch Manager, Financial Analyst].

Achievements:

  • Successfully [mention a significant accomplishment, e.g., increased branch profitability by X%].
  • Demonstrated proficiency in [mention relevant skills, e.g., risk management, portfolio analysis].
  • I have been following [Bank Name]'s commitment to [mention a specific aspect, e.g., technological innovation, customer-centric services] and am eager to contribute to its continued success.

Key Strengths:

  • Proven ability to develop and execute strategic plans to enhance overall branch performance.

Team Leadership:

  • Successful track record of leading and motivating teams to achieve and exceed targets.

Customer Relationship Management:

  • Adept at fostering strong relationships with clients, ensuring satisfaction and loyalty.

Let's Collaborate:

I am excited about the opportunity to contribute my skills and insights to [Bank Name]. I believe my experience aligns well with the goals of your institution.

I would welcome the chance to discuss further how my background and skills can benefit [Bank Name]. I am available for an interview at your earliest convenience.

Thank you for considering my application. I look forward to the possibility of joining your dynamic team.

Sincerely, [Your Name]

Banking Cover Letter Example And Sample For Experienced Professionals

cover letter sample

Sarah Baker New town street Metropolis, MS 56789 [email protected] 999-000-222

Jess Anderson Prestige Bank 123 Financial Avenue Metropolis, MS 56789

I am writing to express my interest in the Senior Financial Analyst position at Prestige Bank, as advertised. With over 10 years of experience in the banking sector and a proven track record of success, I am eager to contribute my expertise to your esteemed institution.

  • Over 10 years of experience in various roles within the banking sector.
  • Worked as a Financial Analyst at Financial Excellence Inc. for five years, managing complex financial portfolios and conducting risk assessments.
  • Successfully implemented a risk mitigation strategy that resulted in a 15% reduction in overall portfolio risk.
  • Consistently exceeded quarterly revenue targets by 20%, contributing to the overall profitability of Financial Excellence Inc.

Why Prestige Bank?

I have followed Prestige Bank's commitment to technological innovation and its reputation for delivering customer-centric services. I am eager to bring my skills to an institution that values forward-thinking strategies and client satisfaction.

Strategic Planning:

  • Developed and executed strategic plans to enhance overall branch performance, increasing customer satisfaction and loyalty.
  • Successfully led and motivated cross-functional teams, achieving and exceeding financial targets.
  • Established and maintained strong relationships with clients, ensuring their financial goals aligned with the bank's offerings.

I am excited about the opportunity to contribute my skills and insights to Prestige Bank. I believe my experience aligns well with the goals of your institution.

I would welcome the chance to discuss further how my background and skills can benefit Prestige Bank. I am available for an interview at your earliest convenience.

Sincerely, Sarah Baker

How to write a banking cover letter?

Writing a banking cover letter involves conveying your interest in a specific banking position, showcasing your relevant skills and experiences, and explaining why you are a strong fit for the role. Here's a step-by-step guide:

Contact Information

  • Include your full name, address, phone number, and email at the top of the letter.
  • Include the current date.

Employer's Information

  • Add the hiring manager's name, bank name, address, and other relevant details.
  • If possible, address the hiring manager by name (e.g., "Dear Mr. Smith"). If you don't know the name, use a generic greeting like "Dear Hiring Manager."

Introduction

  • Start with a clear and concise introduction expressing your interest in the specific banking position.

Why You Are a Good Fit

  • Briefly mention your relevant skills, education, and any specific achievements. Tailor this section to the job description.

Why the Bank

  • Explain why you want to work for this particular bank. Mention any unique aspects, values, or services that attracted you.

Key Skills and Experiences

  • Highlight the key skills and experiences that make you a strong candidate. Use bullet points for clarity.
  • Express your enthusiasm for the position and eagerness to contribute to the bank's success.

Closing Salutation

  • Use a professional closing, such as "Sincerely" or "Best regards."
  • Sign your name if sending a hard copy.

Email/Phone Number

  • Include contact information again.

Tips for Writing a Banking Cover Letter:

Tailor to the Job Customize your letter for each application by addressing the specific requirements in the job posting.

Be Specific Use concrete examples to demonstrate your achievements and skills.

Quantify Achievements Where possible, quantify your accomplishments (e.g., "Increased branch profitability by 20%").

Research the Bank Show that you've done your homework by mentioning details about the bank's operations, values, or recent achievements.

Be Concise Keep the cover letter concise and focused, typically one page in length.

Proofread Eliminate spelling and grammatical errors to present a polished and professional letter.

Show Enthusiasm Convey genuine excitement about the opportunity to work for the bank.

The goal is to make a strong and positive impression that encourages the hiring manager to consider you a potential candidate.

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3 Banking Cover Letter Examples Landing Jobs in 2024

Stephen Greet

  • Banking Cover Letter
  • Mortgage Banking Intern Cover Letter
  • Electronic Banking Specialist Cover Letter
  • Write Your Banking Cover Letter

The banking industry requires a detail-oriented mindset with compliance as a top concern. You shine in that role by overseeing client accounts, monitoring transactions, and providing excellent customer service.

Are your banking resume and cover letter helping you connect with hiring managers to show you’re right for the job?

When banks are looking for the most accurate and skilled employees, they’ll perform detailed reviews to ensure they bring the most qualified applicants in for interviews. To ensure you stand out, use our banking cover letter examples as templates to display your abilities successfully.

cover letter template for bank job

Banking Cover Letter Example

USE THIS TEMPLATE

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Block Format

Banking cover letter example

Why this cover letter works

  • Speaking of the structure, craft a compelling intro diving into your passion, motivations, and possibly, company knowledge; a middle highlighting your professional experiences in reverse chronological order, and a conclusion reinstating your interest and encouraging further discussion.

Level up your cover letter game

Relax! We’ll do the heavy lifiting to write your cover letter in seconds.

Mortgage Banking Intern Cover Letter Example

Mortgage banking intern cover letter example

  • Following Anton’s lead, kick off by strategically aligning your career aspirations with the hiring company’s mission and values. From there, intertwine your objectives for the roles with the shared values, showing your readiness to inject passion and drive into the role.

Electronic Banking Specialist Cover Letter Example

Electronic banking specialist cover letter example

  • Quickly draw attention to your career’s landmarks that saw you apply relevant industry-relevant skills, such as fraud detection and prevention, database management, and data visualization and analysis, solidifying each experience with numbers. Did you slash financial losses by 31%? Improved operational efficiency by 29%? Flaunt these triumphs, but concisely.

Related cover letter examples

  • Banking resume
  • Bank teller
  • Financial analyst

How to Optimize Your Banking Cover Letter

Salesperson pops out of computer screen to depict outselling the competition with sales cover letter

While all banks have standardized processes to ensure compliance, that doesn’t mean that each one won’t have unique qualifications they’re looking for applicants to possess.

For instance, one bank may be seeking a reconciliation expert, whereas another may be looking for a customer-centric teller who can create a great experience for everyone who walks through their doors. You’ll want to customize each cover letter you submit based on the job description .

cover letter template for bank job

Write an attention-grabbing intro to your banking cover letter

When someone walks into the bank, you know the importance of creating a friendly atmosphere since every customer makes a first impression quickly. The same is true when bank hiring managers are reviewing cover letters.

The first step to stand out is greeting a specific hiring manager by name if it’s listed in the job description or on the bank’s website. It’s the same as connecting with customers by learning their names before discussing investment opportunities.

Then, once you get into the first paragraph, you’ll want to show how you connect with the bank’s mission and where your skills fit in. For instance, how you want to use your knowledge of debt consolidation and index funds to help customers make smart financial decisions.

The intro below doesn’t make enough of a connection since it lacks key details about the applicant’s specific mortgage banking skills and the company’s mission.

Not connecting enough!

Hello Mr. Halbert,

Upon seeing the mortgage banking job you have available, I immediately thought this sounded like a great role for my skills. This sounds like a great company to work for, and I would be excited to join your team.

The opener below makes a better connection since the applicant showcases an evident passion for Citibank’s commitment to customer service excellence and exceptional banking experiences.

A well-connected opener based on the bank’s mission!

Dear Mr. Mitchell,

Having long admired Citibank’s commitment to precision and customer service excellence, I’m thrilled at the opportunity to contribute to your mission of delivering exceptional banking experiences that serve clients and promote financial success. I share your goal of providing reliable and accurate financial services to individuals globally. My valuable experience in this field can help enhance customer satisfaction, streamline banking procedures, and foster stronger client relationships as your bank teller.

cover letter template for bank job

How to make the body of your banking cover letter more impactful

As you get into the body of your banking cover letter, it’s time to think about how you can share more details about the customer service and financial solutions skills you highlighted in the opening paragraph.

A great way to illustrate your impact as a banker is by using metrics since every financial solution requires data to make accurate decisions. Depending on your role in the bank’s success, everything from customer satisfaction rates to loan-to-asset ratios could work well in this section.

Additionally, if you’re applying to a role like a mortgage banker or investment banker that requires some education, you could also explain how your degree in finance or related fields has equipped you to succeed.

A well-formed body paragraph with banking metrics!

As an operations associate at 1st United Credit Union, I handled, on average, $267,124 in cash transactions daily. This task necessitated meticulous cash management and record keeping, aiding a 24% reduction in transaction anomalies.

cover letter template for bank job

Make the closer of your banking cover letter stand out

As you begin the closing paragraph of your banking cover letter, you’ll want to relate back to some of the key financial solutions skills and your connection to the bank’s mission. For example, your passion for the bank’s commitment to excellence and how you want to use your financial analysis skills to provide accurate service to every customer.

After that, it’s a good idea to thank the bank’s hiring manager for their time and end with a light call to action. It’s similar to thanking customers for banking with you and saying you look forward to seeing them again to increase customer retention rates.

The closer below lacks impactfulness since the applicant doesn’t use a call to action or reference the bank’s mission.

Lacking impactfulness here!

Overall, I believe my experience as a mortgage banker will be a valuable addition to your team. Thank you for considering my qualifications.

Lucy Carlson

The closer below makes a much better impact by referencing the applicant’s passion for helping clients achieve their dream of homeownership.

An impactful closer relating to the bank’s needs!

My dedication to assisting clients to achieve their dream of homeownership fuels me to seek further opportunities to enhance my knowledge and skills. I’m confident that my drive and acquired knowledge would contribute meaningfully as Wells Fargo’s next mortgage banking intern. I eagerly anticipate discussing my candidacy further with you. Thank you.

Anton Ivanov

Reviewing the job description and understanding the bank’s needs is the best way to include job skills that stand out. For instance, if the position requires cross-selling, you could write about previous experiences cross-selling credit cards or business banking solutions.

The best way to optimize the tone you write in is by reviewing the job description and trying to match the tone each bank uses. For instance, if a bank uses a formal and logical tone, matching that shows how you’ll fit in with their professional and knowledgeable work culture.

If you haven’t worked in banking before, you could emphasize translatable skills like other jobs involving customer service or data entry. Or you could emphasize relevant education like a bachelor’s degree in finance that equipped you with the necessary skills.

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Professional Banking Cover Letter Example for 2024

Read for inspiration or use it as a base to improve your own Banking cover letter. Just replace personal information, company application data and achievements with your own.

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How to write the perfect banking cover letter

Writing a Banking cover letter might feel like skating on thin ice – choosing between buzzwords mentioned in the job description and original content, while worrying about making even the slightest mistake.

And what can make this experience a bit more fun and exciting? You guessed it. Relying on expert advice and examples.

Luckily, we have you covered. Check out our tips on writing a memorable cover letter below.

banking coverletter.png

The secret to making your Banking cover letter remarkable is to share your excitement about the company, the field, and the position.

It’s also a good idea to aim not to re-write your resume, but rather to build upon it and expand on your competencies.

Now, let's look at some other things that will make recruiters remember you.

Address your cover letter to the right person and make your introduction strong

In general, the salutation you use depends on the tone of voice you’ve decided to go for but also on the company culture.

However, it’s always a good idea to address your letter to the person responsible for the recruitment process. If you don’t know their name, try to find it out. And only if that proves to be impossible, choose a generic salutation.

Here are some phrases you can use (note that some of them require you to know the hiring manager's name):

  • Dear Mr. John,
  • Dear Ms. Petersen,
  • Dear Hiring Manager,
  • Dear Dr. Todd,
  • Dear Head of [team you're applying for]

You wonder what the key to good introductions is? (Moderate) Creativity!

You’ve probably heard that many people out there have started using phrases like “I found your job advert on platform X and decided to apply”, right?

And what’s wrong with such phrases, you may ask. They’re outdated and they definitely won't make you stand out, to say the least.

So go for something different. Begin your cover letter by sharing your excitement about the company, the position, and even the field.

Mention both your hard and soft skills

The resume is the place to list all your hard skills. The Banking cover letter, on the other hand, is the ideal place to emphasize your soft skills and link them to your achievements.

Think about times when your skills have helped you achieve certain goals that seemed too difficult. And don’t worry about admitting some of your weak sides – this is a great way to show recruiters your potential and ability to grow, both professionally and personally.

Looking at the specific job posting requirements could also give you insight on what skills should be included in your resume by all means. This will help you pass applicant tracking systems (ATS) that screen cover letters for keywords before passing them on to recruiters.

Prove that you've researched the company and are aware of industry problems

Showing that you’ve researched the company and are familiar with it is a good way to prove your work-readiness.

It will also point the recruiter to the fact that your skills and qualifications will have a long-term impact on the company. Just link some of your strengths to the ways in which current or potential issues can be resolved.

Go for an actionable ending

By now you’ve managed to make a good impression on the hiring manager, and it’s important not to ruin it. That’s why you need your ending to be just as great as your cover letter’s body.

But what are the things that make up a memorable closing line? Expressing gratitude for the reader’s time and consideration, and saying that you look forward to their reply, to name a couple.

You can stick to traditional phrases (e.g. Looking forward to hearing from you soon) if you wish to be on the safe side. Just make sure that the language you use matches the company culture.

Banking cover letter

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If you want to make sure that the hiring manager will remember you, pair your cover letter with a matching resume.

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The cover letter that will get you a job in a bank

The cover letter that will get you a job in a bank

Do you really need to write a cover letter when you're applying for a job in an investment bank? These days, it's surely all about the skills in your CV - who's got the time to read that extra blurb saying how perfect you are for the role?

Recruiters working with experienced hires certaintly don't have the time. Most of the banking recruiters we speak to treat the cover letters (or 'cover emails') they receive from experienced candidates as an irrelevance. "For experienced roles, we rarely look at cover letters," says the CEO of one London-based financial services recruitment firm. I just go for the CV," agrees another. "I look at the CV and then I phone them. - If the CV is relevant, I'll get everything that would have been in the cover letter from that call." 

This doesn't mean you should just attach a CV/resume with no introductory email. It does mean that the introductory email might not be read - but you still need to make sure you don't make common mistakes like referencing the wrong bank, or forgetting to attach your CV altogether.

However, there some situations in which cover letters can make all the difference.  

These include:

  • When you're applying for graduate jobs in banking.
  • When you're applying to banks directly (without going through external recruiters),
  • And... when you happen to be using a recruiter who simply likes cover letters (hard to tell!).

"For graduate hires, cover letters are very important," says one headhunter. Just how important is reflected by the fact that some banks specify them as a must-have in the ir graduate recruitment process .   Banks like Goldman Sachs, Citigroup, Barclays, Morgan Stanley and Macquarie typically all demand that their would-be analysts in Europe write cover letters or something very similar, says Victoria McLean, a former Goldman Sachs recruiter and founder of banking CV specialists, City CV.   "Some banks still ask for specific questions to be answered around motivation, strengths and key behaviours/competencies (these are of varying word counts depending on the bank)," she says.

Goldman Sachs historically demanded that recruits write a 300 word personal statement as a cover letter. A former recruiter at the firm told us it was  very important. "Some students were excellent until they got to the cover letter," - those 300 words let them down.

What makes a good banking cover letter? Mai Le, a former Goldman Sachs investment banking associate who ran  CoverLetterLibrary , a community which houses a collection of cover letters that have enabled juniors to get jobs at banks in the past. Le says the best cover letters have two things in common: narrative structure (they emphasize your story and show the choices that brought you here) and facts and figures that underscore your background and achievements. By comparison, Le says the worst banking cover letters suffer from key-word stuffing, irrelevant information and spelling and grammatical mistakes.

It can help to follow a general template... 

You need to tailor your cover letters for each job you apply to. But this doesn't mean that you can't write a cover letter that follows a template. It does mean that each time you apply for a new job, you will need to fill in the template all over again.

McLean suggests your template follows the following format: Introduction. Why me? Why you? Why this job? In total, the text within the template should be no more than 750 words, or one A4 page, long. Le says some candidates also use a format that's ordered as, Why this job? Why this bank? Why me?  "It's a matter of personal preference," she says. Ultimately, you want all these elements in the cover letter and should go with which ever you feel comfortable with.

Either way, here's what to include.

The easy introductory paragraph

The first paragraph is all about explaining why you're writing. If you're applying for a graduate job in a bank, keep it short and sweet.

"The first paragraph is just to say who you are and why you're writing the letter," says McLean.

This paragraph might read something like. "I am an X with X year history of X at global banking firms including X as well as X. I have been working for X for the past X years."

If you're writing a Goldman Sachs cover letter that's 300 words or less, you can ditch this style of opening paragraph. - There's just no space for it.

If you're writing to a recruiter, there's less need to be quite so brief with your introduction. Say who you are, and explain why you've approached that recruiter in particular: "If someone says they've been referred to me by someone I know and respect, I will sit up and pay attention," says one U.S. recruiter. "The same applies if they say they've learned that I mentor women and that this is something they're interested in too."

In other words, when you're writing a cover letter to a recruiter, you need to know who you're writing to. Use this introductory paragraph to address them in person. Flattery will get you everywhere.

The selling yourself paragraph. 'Why you?'

The second paragraph is usually harder. This is where you need to start selling yourself, expressing your personality, and explaining why you're such a hot catch. It's here that you can add in some of the narrative explaining how you came to apply for this role, plus some of the substantiating figures that Le says make successful cover letters so effective.  Don't  use bland and empty phrases like, "I am a determined, motivated person." Do look at the key words and skills used to describe the job you're applying for and (without too obviously reiterating the ad) explain how you match them. Focus on the results and on  outcomes you've achieved in similar situations in the past.  You need to be specific and you need to bring yourself to life.

If you're writing a cover letter to accompany a graduate application, McLean says you can use the second paragraph to talk about what you've studied and how it's relevant. If you've studied finance and know how to do a DCF, now's the time to mention that. If you haven't studied finance but have good relationship management skills and you want to work i n M&A (a relationship-focused business), say that here. Provide EVIDENCE for the skills you're claiming to have.- List any awards you've won. Never, ever, make empty statements. "Many successful trading cover letters feature the candidate's trading return profile and their rationales for their success or failure," says Le. " - Cover letters for sales positions highlight the candidate's track record that evident their ability as a natural salesperson."

The motivational paragraph. 'Why this job (in this sector?)'

If you're an experienced hire applying through a recruiter or applying directly to a bank, this is where you explain why you want the job you're applying for. If you're a student applying for a first job, this is why you need to explain why you want this job and why you want to work in this sector. Be specific -  you'll need to know about the job and the sector before you start this section.

As a student, you'll need to link your skills back to your motivation for working in that area of banking above others, says McLean. Why M&A? Why not sales and trading? Why not compliance?  - If you want to work in operations , for example, explain how you have a passion for building systems and improving efficiency, as evidenced by your system for serving customers in your weekend job...

"You should include what you love about the industry to which you are applying," says McLean. "Why is it important to YOU? Why does it matter to YOU? How does it make a difference to YOU? and why is it interesting to YOU? Especially valid for Graduates: Why finance? Why investment banking / asset management?  before addressing the specifics of the division or programme to which you are applying. The key is to make this personal…. This is where most grads go wrong in their cover letters, they sound too generic and impersonal."

The connection paragraph. 'Why this bank ?'

The fourth paragraph is all about explaining why you want to work for that particular bank. Again, you need to be specific. McLean says graduates often copy and paste from banks' own websites. For example, it's not unheard of for them to write, "I want to work for Goldman Sachs because you have 170 locations across 90 cities in over 30 countries."  This will get you nowhere.

"The idea is not to flatter your potential employer but to identify what makes them a good choice for you and you a good fit," says McLean. "Telling Goldman or Citi you want to work for them because they are the best is not going to impress anyone. However, writing that it’s an opportunity to work with some of the best minds on the street and that you want to be held to those same exacting standards is a bit more engaging." But you need to put this in your own words: you need to make it personal and say what the banks strengths mean to YOU.

The other ex-Goldman Sachs recruiter we spoke to said she particularly looked for, "creativity and effort and writing about Goldman Sachs," when running through students' cover letters. People were expected to say exactly why they wanted to work for Goldman rather than, say, J.P. Morgan.

Instead of just reiterating what you've read on banks' websites, therefore, you need to cite some unusual reasons for choosing that bank that will make you stand out. If you're a student, it helps to say that you've met some of the banks' staff and were impressed by them.  Citigroup, for example, suggests that  student cover letters  reference encounters with the bank's staff at recruitment events. - Make a note of the staff you meet and explain what they said or did that impressed you, and what made you think you'd like to work with them.

Mark Hatz, a former M&A associate at Goldman Sachs and Perella Weinberg Partners who now helps people get jobs in banking , says stressing your rapport with people you've met from the firm is particularly important when you're applying for a job in M&A or capital markets: "These are advisory businesses and they want to see that you can build a rapport and work in a team. If you get the job, you'll also be spending a lot of hours in the office with these people, so showing you like them is very important."

It also helps to reference the bank's strategy, to mention any awards the bank won, and to cite any conversations you've had with or comments you've read from other industry professionals and analysts who've given concrete reasons why it's good place to work. Everything in this section needs to be positive. - You need to explain why you want to work for Deutsche Bank specifically without writing anything that denigrates its rivals. The more senior you are, the more you will need to reference solid strategy points at this stage.

"Show a grasp of where they are going, what the plan is and why this appeals to you," says McLean. Show that you know their strategy and that you agree with the way they're addressing challenges. "You should also write about the future of the firm. You should be planning to be there for a few years and hoping to share that future with them," McLean adds. Look at the shareholder letter in the last annual report for information on a bank's strategy.

The call to action

Finally, you need to end the cover letter with a call to action. McLean suggests completing the letter with the following sentence: "I really look forward to hearing from you. I am available for interview and contactable by X.'

Simple. Except all of this has to be written in 750 words - or just 300 if you're a student applying to Goldman Sachs. It's not so easy after all.

Click here to create a profile on eFinancialCareers. Make yourself visible to recruiters hiring for top jobs in technology and finance. 

Have a confidential story, tip, or comment you’d like to share? Contact: [email protected] in the first instance. Whatsapp/Signal/Telegram also available.

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ResumeCoach

Bank Teller Cover Letter Example

Start a Bank Teller cover letter that gets employers to act and helps you get the job faster. Impress hiring managers with the aid of ResumeCoach’s Bank Teller example letter template and professional tips and tricks for success.

RC Team

Resume and Cover Letter Experts

CV template Contemporary Red

Congratulations! You’ve stumbled upon a Bank Teller job opening with excellent benefits and working hours, what’s next?

First, start by making sure you have an outstanding resume that fits the job description. If you do not have it, take advantage of our easy-to-use  resume builder  and get a customized version in minutes.

Besides a resume, it’s critical that you  include a cover letter  with your application that highlights your strengths and accomplishments to grab the recruiter’s attention and get you the interview.

In this guide, you’ll learn how to:

  • Create a cover letter that sets you apart from other applicants
  • Write a Bank Teller cover letter with or without experience
  • Address any employment gaps

Plus access to expertly written samples tailored for Bank Teller positions!

How to Write a Cover Letter for Bank Teller with Experience

If you have previous job experience, writing a cover letter may seem like a straightforward task.

However, it’s essential to ensure that your cover letter effectively  highlights your skills and qualifications  for the position you’re applying for.

Looking over the  Experience section  on your resume can help you know exactly what to mention, such as your  past responsibilities and results .

Below are some tips on how to write a Bank Teller cover letter with experience.

1. Customize Your Cover Letter for the Job Posting

Tailoring your letter to the specific job posting can help you stand out from other applicants. Point out the  abilities and work history that are most relevant  to the job.

For example, if the job advertisement mentions  cash handling  as a requirement, mention in your cover letter how your experience relates to that.

Here is one way to do it:

I was pleased to see in the job posting that you are looking for someone who is comfortable working with customers and has experience in handling cash transactions.

During my previous job as a cashier, I learned how to provide excellent customer service while accurately processing transactions. I also have experience in reconciling cash drawers and preparing daily deposits, which I believe will be beneficial in this role.

Ensure that you use the same keywords used in the job advertisement to avoid  Applicant Tracking System (ATS)  filters and getting disqualified.

2. Start With a Strong Opening

Your opening should  grab the reader’s attention  and clearly state the position you’re applying for. You may also want to briefly explain why you’re interested in the job or why you’re a good fit for the company.

The examples below provide some  effective ways to start  your Bank Teller cover letter:

  • I am thrilled to apply for the Bank Teller position at your Chatham branch. With over three years of experience in customer service and cash handling, I am confident that I possess the skills and expertise necessary to excel in this role.
  • I am writing to express my interest in the Bank Teller position at your Chatham branch. With a strong background in cash handling and customer service, including three years of experience in a similar role, I strongly believe I would be a valuable addition to your team.
  • I am excited to apply for the Bank Teller position at your Chatham branch. With a proven track record of success in customer service and cash handling, including three years of experience in a similar role, I believe I have the skills and knowledge necessary to thrive in this position.

Remember that the purpose of the first paragraph is to get the reader’s attention so that they want to read the rest of your cover letter!

3. Provide Specific Examples

Use specific examples from your previous job experience to demonstrate your skills and accomplishments. This could include projects you’ve worked on, awards you’ve received, or  specific metrics  that show how you’ve contributed to your previous company.

Don’t just say “ I collaborated in a project to improve cash handling ”.

Say “ I collaborated with my team to develop and implement a new process for reconciling cash drawers and preparing deposits, which resulted in a 20% reduction in errors and discrepancies ”.

The more specifics you provide,  the more credible your claims  become.

4. Emphasize your transferable skills

Even if your previous job experience isn’t directly related to the position you’re applying for, you likely have  transferable skills that are relevant . Make sure to emphasize these abilities and explain how they would be valuable in the new role.

The list below showcases some  basic skills  all Bank Tellers should have:

  • Active listening
  • Strong verbal communication abilities
  • An ability to satisfy customers while adhering to bank standards

According to the  Bureau of Labor Statistics , some similar occupations where applicants can acquire these abilities include cashier, customer service representative, receptionist, or information clerk.

5. Close With a Strong Call to Action

Your closing paragraph should  reiterate your interest in the position  and include a call to action, such as requesting an interview or expressing your availability to discuss the position further.

When closing your cover letter for a Bank Teller position, a powerful call to action can help you stand out from other applicants and showcase your enthusiasm for the job.

For example, you could write something like, “ I am eager to contribute my strong communication skills and passion for customer service to your bank. I would welcome the opportunity to discuss my qualifications with you further and answer any questions you may have. Please feel free to contact me at your convenience to schedule an interview ”.

Mastering the Art of Bank Teller Cover Letters: Illustrative Examples

Now, let’s take a  look at another 2 examples  to recap and get a deeper understanding of how to write a powerful Bank Teller cover letter:

I am applying for the Bank Teller position at West Coast Bank. I have worked as a Bank Teller for two years. I am familiar with handling cash and providing customer service. I am also a quick learner and work well under pressure.

The previous example  lacks specific details  about the applicant’s achievements or contributions in their previous Bank Teller roles.

The statement merely points out basic job duties and traits that are expected of a Bank Teller, which does not make the applicant stand out or showcase their unique qualifications.

During my two years as a Bank Teller at West Side People’s Bank, I consistently exceeded my sales goals and achieved a 98% customer satisfaction rating. I also implemented a new cash management system that reduced cash handling errors by 30% and saved the bank over $8,000 annually.

This example is very effective because it points out the candidate’s ability to perform well, provide excellent service, and think critically about their work. It’s also  very specific  by mentioning numbers and percentages, adding a lot of credibility.

Example Cover Letter for Bank Teller With Experience

To familiarize yourself with the elements of a strong cover letter for a Bank Teller with experience, you can examine the sample cover letter below.

Hiring Manager’s name

Company name

Company address

Dear Mr/Ms. [Hiring Manager Name]

I am writing to apply for the Bank Teller position being advertised by [Company]. As an accomplished Teller with over three years of experience working with customers and financial services, I am certain that I fit the profile perfectly.

In my current position with [Current Company], I have played an active part in helping the branch achieve a record increase in revenue. During the last 3 sales campaigns, intake and sales have increased by around 12% on average.

Furthermore, I demonstrably showed my abilities to enhance customer service in-branch. My personal customer feedback score has never fallen below 90% and my performance has often helped to improve repeat trade by over 30%.

My resume is enclosed with further details on my career successes so far. Naturally, I would be delighted to talk in person to discuss any queries you may have about my credentials.

Please feel free to contact me via my personal phone number and email address. I look forward to hearing from you.

Sincerely, Name

Address Phone number Email address

Along with reviewing these types of examples, using a  cover letter writing guide  to assist you can significantly streamline the entire writing process.

How to Write a Cover Letter for Bank Teller with No Experience

Many job applicants are discouraged from applying when they come across job postings that require prior job experience.

It’s no wonder that fresh graduates and those looking to  transition  into a Bank Teller position ask themselves, “How do I write a cover letter for a Bank Teller with no experience?”

It’s important  not to give up on applying  even if you don’t have any relevant work history.

Instead, you can create a compelling cover letter that highlights  how your skills and qualities align  with the job requirements.

To do this, you need to thoroughly understand the company’s needs and goals.

Take some time to analyze what they are looking for in an employee.  Use your education and any relevant internship experience  to demonstrate how you are a good fit for the position.

In your cover letter,  focus on 3 key areas :

  • the company’s needs
  • your relevant achievements,
  • and your valuable skills.

By addressing these points, you can show the hiring manager that you understand what they are looking for and that you have the potential to be a valuable addition to their team.

If you don’t have as much experience as other applicants, you can still demonstrate your enthusiasm and willingness to learn.

Use your cover letter as an opportunity to showcase your motivation and dedication, and convince the employer that you are the best candidate for the job.

Look at the following  examples tailored to Bank Teller positions  to get some ideas:

I have no experience as a Bank Teller, but I am a quick learner and am excited to start my career in banking. I have great customer service skills and am a team player.

Unfortunately, it doesn’t provide any specific examples or evidence of skills or qualifications that would make the candidate a good fit for the position.

Also, the statements “I am a quick learner” and “I have great customer service skills” are  generic and overused phrases  that don’t provide any tangible evidence of the candidate’s abilities.

Although I don’t have direct experience as a Bank Teller, my previous customer service internship at Amazonics taught me how to interact with customers, solve problems efficiently and handle cash transactions accurately. I am excited to bring these skills to your team at Atlantica Bank.

This is an excellent example because it highlights transferable skills gained from a previous customer service internship and  shows enthusiasm for the position .

It also specifically mentions relevant abilities such as handling cash transactions accurately, which are important for a Bank Teller role.

Example Cover Letter for Bank Teller With No Experience

When you are  just starting in the profession , the blank page before you begin typing your letter may be nerve-wracking!

We get that, but there are  tricks for writing a great cover letter  when you have little to no experience.

Refer to the sample Bank Teller cover letter for fresh graduates provided below to familiarize yourself with the components of an effective letter for someone who would like to get a job as a teller in a bank but has no prior experience.

I am writing to express my interest in the Bank Teller position at [Bank Name]. Although I do not have any direct experience in the banking industry, I am excited about the opportunity to learn and grow in this role.

As a recent graduate with a degree in finance, I have developed strong analytical and problem-solving skills that I believe will be valuable in the position. Additionally, my part-time job as a retail sales associate has provided me with customer service experience and sales skills.

During my time as a retail sales associate at Mediazon, I consistently met my sales targets and was able to upsell to customers, resulting in a 15% increase in revenue compared to the previous quarter. I also maintained a 99% accuracy rate when handling cash and credit card transactions, ensuring that there were no discrepancies in the store’s financial records.

My experience in retail sales and customer service, combined with my attention to detail and accuracy when handling financial transactions, make me a strong candidate for the Bank Teller position at [Bank Name].

While I understand that the role of a Bank Teller requires a specific set of skills and knowledge, I am confident in my ability to learn quickly and adapt to new situations. I am a detail-oriented individual who takes pride in providing excellent customer service and ensuring accuracy in all tasks.

I am excited about the prospect of joining a team of professionals at [Bank Name] and contributing to the success of the organization. Thank you for considering my application. I look forward to the opportunity to discuss my qualifications further.

Please let me know if you require any further information or if there are any next steps I should be aware of.

Cover Letter for Bank Teller with Employment Gap

If you have experienced a gap in your employment history, you may struggle to determine what to include in your Bank Teller cover letter and resume. It can be disheartening to think that this gap may decrease your chances of landing the job.

However, a gap in your career does not necessarily disqualify you from the job. There are various  legitimate reasons  why someone may not have worked for a certain amount of time, such as to take care of a sick family member.

When applying for a Bank Teller position,  it’s crucial to clarify any employment gaps  since banks value attention to detail, accuracy, and credibility in their highly formal work environments.

Providing clear explanations for any gaps in your employment history is important when applying for a role, particularly in highly regulated industries such as banking where  adherence to strict protocols and guidelines is essential .

By demonstrating professionalism, honesty, and commitment to the job application process, you can  establish yourself as a trustworthy and reliable candidate  for the position.

There are some things you should and shouldn’t include in your cover letter to address the issue:

  • Explain why:  Briefly describe the reason for the gap. A hiring manager may find out about it anyway and draw their own conclusions. You’re better off taking the first step.
  • Don’t worry about old or really short gaps:  It’s important to note that not every single gap needs to be addressed in your cover letter.

During the interview process,  be prepared to answer any questions  related to your employment gap. You could even try to turn it into a positive by shortly mentioning any relevant skills you acquired during that time.

Remember to  adhere to the proper cover letter  and  resume format  when creating your documents.

Let’s analyze 2  examples customized to Bank Teller roles  for deeper insights:

I have a gap in my employment history, but I am eager to start working as a Bank Teller. I have great customer service skills and can handle cash transactions efficiently. I am a quick learner and can adapt to new situations easily.

Simply stating that you have gaps in your employment history  without providing any context  or explanation may raise concerns for the employer.

Additionally, the example does not provide any information about what the candidate has been doing during their time away, which could be perceived as a lack of productivity or commitment.

During my previous employment, I took a break to care for a family member who was ill. During that time, I volunteered at a local non-profit organization where I gained experience in cash handling and customer service.

I also took online courses to keep my skills up-to-date. I am excited to bring my experience and dedication to your team at Southern Entrepreneurs Bank.

The candidate mentions that they took a break to care for a sick family member, which is a valid reason for a gap in employment history.

The applicant also explains that they spent their time productively volunteering at a non-profit organization and taking online courses to improve their skills, which  emphasizes their dedication  and positions them as a strong candidate.

Example Cover Letter for Bank Teller With Employment Gap

If you are a Bank Teller with an employment gap in your resume, you may be wondering  how to explain this  to potential employers.

While taking time off from work can be a  great opportunity for personal growth and development , it can also be a challenge when it comes to job searching.

However, with the right approach, it is possible to address the gap in a way that highlights your strengths and  shows your commitment to your career .

In this example cover letter for a Bank Teller position, you can learn how to approach such an employment gap in a  positive and professional manner .

I am excited to apply for the Bank Teller position at Bankomatic. I am confident that my experience and skills make me a strong candidate for this role and I am eager to contribute to your team’s success.

After several years working as a Bank Teller, I took a sabbatical to travel around Asia and gain new experiences. During this time, I had the opportunity to visit many different countries, learn about different cultures and customs, and enhance my communication and problem-solving skills.

I believe that these experiences have made me a more well-rounded and adaptable person, and have given me a fresh perspective that I can bring to my work.

Although I took time off to travel, I have stayed up-to-date on industry trends and have continued to develop my skills and knowledge. I have taken online courses to improve my understanding of financial regulations and procedures, and have stayed connected with the banking industry through networking events and industry publications.

As a Bank Teller, I am committed to providing excellent service to customers, building strong relationships with clients, and ensuring that their needs are met efficiently and effectively. I am also a quick learner, and am always looking for opportunities to grow and develop my skills.

I am excited about the opportunity to join ABC Bank and am confident that my experience, skills, and passion for customer service make me a great candidate for this position. Thank you for considering my application. I look forward to the opportunity to discuss my qualifications in further detail.

Creating a Bank Teller Cover Letter That Speaks to Employers: Key Takeaways

Are you ready to unlock the vault to your dream job as a bank teller? Your cover letter holds the key to making a lasting impression.

Here are some key takeaways for crafting an effective cover letter that will present your cash-handling skills, customer service experience, and passion for the banking industry:

  • Powerful opening:  Highlight your relevant experience, skills, and passion for banking, while also emphasizing why you are a good fit for the specific Bank Teller position you are applying for.
  • Experience in other fields:  Even if your previous work experience may not seem directly applicable to banking, demonstrate how your skills can benefit you in your new role.
  • Specificity:  Showcase your banking skills in action and provide concrete details about your achievements in the banking industry. Include metrics to make your claims more credible.
  • Tailor your letter to the position:  Use the same keywords and phrases that are used in the job advertisement to emphasize your relevant skills and experience in banking.
  • Employment gaps:  Taking time off for personal reasons can actually be turned into an advantage. Point out the skills and experiences you gained during that time.
  • Request an interview:  Conclude your cover letter expressing your eagerness for an interview and thanking the employer for their consideration.

Finally, make sure your  spelling and grammar are perfect . Little mistakes in the text of the letter can get you immediately rejected from the hiring process; so it’s worth taking the time to proofread everything before you hit send.

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Banking cover letter examples

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If you’re hoping to land your next banking role, then you need a cover letter that’s right on the money.

In our step-by-step guide, we’ll share our top tips and advice for writing an impressive application.

We’ve also created some banking cover letter examples to inspire your own. Check them out below.

CV templates 

Banking cover letter example 1

Banking cover letter 1

Banking cover letter example 2

Banking cover letter 2

Banking cover letter example 3

Banking cover letter 3

These 3 Banking cover letter example s should provide you with a good steer on how to write your own cover letter, and the general structure to follow.

Our simple step-by-step guide below provides some more detailed advice on how you can craft a winning cover letter for yourself, that will ensure your CV gets opened.

How to write a Banking cover letter

A simple step-by-step guide to writing your very own winning cover letter.

How to write a cover letter

Write your cover letter in the body of an email/message

When writing your Banking cover letter, it’s best to type the content into the body of your email (or the job site messaging system) and not to attach the cover letter as a separate document.

This ensures that your cover letter gets seen as soon as a recruiter or employer opens your message.

If you attach the cover letter as a document, you’re making the reader go through an unnecessary step of opening the document before reading it.

If it’s in the body of the message itself, it will be seen instantly, which hugely increases the chances of it being read.

Write cover letter in body of email

Start with a friendly greeting

Cover letter address

To start building rapport with the recruiter or hiring manager right away, lead with a friendly greeting.

Try to strike a balance between professional and personable.

Go with something like…

  • Hi [insert recruiter name]
  • Hi [insert department/team name]

Stay away from old-fashioned greetings like “Dear sir/madam ” unless applying to very formal companies – they can come across as cold and robotic.

How to find the contact’s name?

Addressing the recruitment contact by name is an excellent way to start building a strong relationship. If it is not listed in the job advert, try to uncover it via these methods.

  • Check out the company website and look at their  About page. If you see a hiring manager, HR person or internal recruiter, use their name. You could also try to figure out who would be your manager in the role and use their name.
  • Head to LinkedIn , search for the company and scan through the list of employees. Most professionals are on LinkedIn these days, so this is a good bet.

Identify the role you are applying for

Once you’ve opened up the cover letter with a warm greeting to start building a relationship, it is time to identify which role you want to apply for.

Recruiters are often managing multiple vacancies, so you need to ensure you apply to the correct one.

Be very specific and use a reference number if you can find one.

  • I am interested in applying for the position of *Banking role* with your company.
  • I would like to apply for the role of Sales assistant (Ref: 406f57393)
  • I would like to express my interest in the customer service vacancy within your retail department
  • I saw your advert for a junior project manager on Reed and would like to apply for the role.

See also: CV examples – how to write a CV – CV profiles

Highlight your suitability

The sole objective of your cover letter is to motivate recruiters into to opening your CV. And you achieve this by quickly explaining your suitability to the roles you are applying for.

Take a look at the job descriptions you are applying to, and make note of the most important skills and qualifications being asked for.

Then, when crafting your cover letter, make your suitability the central focus.

Explain why you are the best qualified candidate, and why you are so well suited to carry out the job.

This will give recruiters all the encouragement they need to open your CV and consider you for the job.

Cover letter tips

Keep it short and sharp

A good cover letter is short and sharp, getting to the point quickly with just enough information to grab the attention of recruiters.

Ideally your cover letter should be around 4-8 sentences long – anything longer will risk losing the attention of time-strapped recruiters and hiring managers .

Essentially you need to include just enough information to persuade the reader to open up your CV, where the in-depth details will sit.

Sign off professionally

To round of your CV, you should sign off with a professional signature.

This will give your cover letter a slick appearance and also give the recruiter all of the necessary contact information they need to get in touch with you.

The information to add should include:

  • A friendly sign off – e.g. “Kindest regards”
  • Your full name
  • Phone number (one you can answer quickly)
  • Email address
  • Profession title
  • Professional social network –  e.g. LinkedIn

Here is an example signature;

Warm regards,

Jill North IT Project Manager 078837437373 [email protected] LinkedIn

Quick tip: To save yourself from having to write your signature every time you send a job application, you can save it within your email drafts, or on a separate documents that you could copy in.

Email signatures

What to include in your Banking cover letter

Here’s what kind of content you should include in your Banking cover letter…

The exact info will obviously depend on your industry and experience level, but these are the essentials.

  • Your relevant experience – Where have you worked and what type of jobs have you held?
  • Your qualifications – Let recruiters know about your highest level of qualification to show them you have the credentials for the job.
  • The impact you have made – Show how your actions have made a positive impact on previous employers; perhaps you’ve saved them money or helped them to acquire new customers?
  • Your reasons for moving – Hiring managers will want to know why you are leaving your current or previous role, so give them a brief explanation.
  • Your availability – When can you start a new job ? Recruiters will want to know how soon they can get you on board.

Don’t forget to tailor these points to the requirements of the job advert for best results.

Banking cover letter templates

Copy and paste these Banking cover letter templates to get a head start on your own.

Hello Harry

I am keen to showcase my interest in the Bank Manager position at Investec. With a distinguished career in the financial service industry spanning over 15 years, I am excited about the opportunity to lead a dynamic team, steer exceptional customer experiences, and contribute to the success of your company.

Throughout my career at Metro Bank, I have held progressively responsible roles, where I honed my expertise in optimising branch operations, client service, team management, and business development across all activities. Some of the significant contributions I have played throughout my time at Metro Bank include, increasing deposits by 30% through integrating targeted marketing campaigns and relationship-building strategies, developing training programs which enhanced branch staff’s cross-selling of bank products by 50%, and lessening annual expenses by £80K by negotiating favourable contracts with suitable vendors.

My passion for fostering a customer-centric culture has been the driving force behind my success, and I am confident that my collaborative approach and ability to build and maintain relationships will ensure continued growth for Investec as a whole. Thank you very much for considering my application and I hope to hear from you very soon regarding scheduling an interview.

Kind regards

Ellen Mount ¦ 07777777777 ¦ [email protected]

I hope you’re well. I am thrilled to apply for the Private Banker role at Santander, as advertised on Indeed. With a successful track record in wealth management and a deep commitment to delivering personalised financial solutions to high-net-worth clients, I am eager to contribute my expertise to your institution.

I possess 7 years of experience as a Private Banker at CitiBank, where I increased AUM by 20% since 2016, successfully generated £3M in revenue and exceeded individual/team targets through cross-selling financial products to clients. I also boosted CSAT scores by 10% within 3-months due to promptly addressing any complaints.

I am eager to leverage my skills to enhance your establishment’s reputation and ensure to its continued success. As a highly analytical professional, I thrive in dynamic market environments and excel at navigating complex financial landscapes. My dedication to providing exceptional service is matched by my commitment to stay abreast of industry trends and guaranteeing my clients receive the most relevant advice.

Thank you for considering my application and look forward to attending an interview at your convenience.

Simon Piles ¦ 07777777777 ¦ [email protected]

Good morning, Gary

I am excited to apply for the Junior Teller role at Fidelity Bank. I am eager to leverage my skills and commitment towards maintaining the high standards of service associated with your institution.

Throughout my academic journey and part-time experiences, I have developed a deep understanding of banking procedures, where I gained valuable insights into the importance of accuracy, confidentiality, and efficiency in handling transactions. As a recent HND Banking Graduate from Lincoln College, I possess theoretical knowledge in financial accounting and economics.

Additionally, I completed a one-year internship at TD Group where I was exposed to real-world cash handling, account management, and customer interactions. During this internship I assisted in the implementation of a new process for addressing inquiries that reduced wait times by 20%, as well as assuring a 100% record of compliance with bank policies which led to successful audits with no major findings.

Please feel free to reach out to me via email or by phone at your convenience to schedule an interview. Thank you for considering my application.

Lisa McKenzie ¦ 07777777777 ¦ [email protected]

Writing an impressive cover letter is a crucial step in landing a Banking job, so taking the time to perfect it is well worth while.

By following the tips and examples above you will be able to create an eye-catching cover letter that will wow recruiters and ensure your CV gets read – leading to more job interviews for you.

Good luck with your job search!

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Sample Letter for Disputing Credit and Debit Card Charges

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Contact Your Credit or Debit Card Company

Send a dispute letter to your card company, consider contacting the seller, sample letter for disputing credit or debit card charges, report problems.

You must notify your credit or debit card company of any error you’re disputing within 60 days of the date that the first statement on which the charge appears was sent to you. Consumer protections for credit cards are stronger than protections for debit cards , but some debit card companies voluntarily offer more protections than the law requires. To best protect your rights, review your account statements carefully every month and submit any dispute right away.

Start by calling the card company’s customer service number to report the problem. Find the telephone number on your monthly statement or on the back of your card. Keep a record of who you spoke with and when. Follow up promptly with a letter. The sample below may help.

Many card companies may let you to submit your dispute online. You may have to set up an online account to do that. However, to fully protect yourself, follow up with a letter quickly.

After you call the card company or dispute the charge online, follow up right away with a letter disputing the charge. The letter is a written notice to the card company about the problem. Remember, you must send the letter within 60 calendar days of the date that the first statement on which the disputed charge appears was sent to you.

Make sure your letter includes

  • your name and account number
  • the dollar amount of the disputed charge
  • the date of the disputed charge
  • an explanation of why you think the charge is incorrect

Here are some possible reasons why you might believe a charge is incorrect:

  • The date or amount of the charge is wrong.
  • The charge is for goods or services that you didn’t accept or that weren’t delivered to you as agreed.
  • You were charged more than once for something.
  • You returned the item, but the credit wasn’t posted to your account.
  • You paid for the item, but the payment wasn’t posted to your account.
  • You didn’t authorize the transaction.

Send your letter to the address your card company lists for billing disputes, errors, or inquiries. Look on your monthly statement, the card company’s website, or your card agreement to get the right address. The address for billing disputes usually is different from the address where you send your payments.

Send your letter by certified mail, if possible. Ask for a return receipt so you have proof that the card company got your letter. Include with your letter copies of any receipts, checks, or other proof of the transaction. Hold on to your originals.

It also may help to contact the seller for problems you are having with debit or credit card charges. But for most problems, if you don’t first contact the card issuer, you could lose important rights that protect you due to the timing requirements.

When you contact the seller, keep a record of who you spoke with and when. If you resolve the problem, check back with your card company — often your bank — to make sure your account shows the proper credit or refund.

Use this sample letter to help you write your dispute letter.

[Your Name]

[Your Address, City, State, Zip Code]

[Name of Credit or Debit Card Company]

Attn: Billing Inquiries

[Address, City, State, Zip Code]

Re: Notice of disputed charge to Account No. [Your account number]

Dear [Contact Person or Billing Inquiries Division] :

I am writing to dispute a charge of [$______] to my [credit or debit card] account on [date of the charge] . The charge is in error because [explain the problem briefly. For example, the items weren’t delivered, I was overcharged, I returned the items, I did not buy the items, etc . ] .

[Add any additional explanation that may be helpful . For example, “I ordered the items on [date] . The seller promised to deliver the items to me on [date] , but I never received my order.” ]

I am requesting that the error be corrected, that any finance or other charges related to the disputed amount be credited to my account, and that I get an accurate statement.

Enclosed are copies of [describe any enclosed information, like sales slips, payment records, or documentation of shipment or delivery dates] supporting my position and experience. Please correct the error on my account promptly.

[Your name]

Enclosures: [List the documents you are enclosing. Send copies, not the originals.]

If you have an issue with your credit card or bank account, report it to the Consumer Financial Protection Bureau. Go to consumerfinance.gov/complaint or call (855) 411-CFPB (2372).

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  17. Sample Letter for Disputing Credit and Debit Card Charges

    When you contact the seller, keep a record of who you spoke with and when. If you resolve the problem, check back with your card company — often your bank — to make sure your account shows the proper credit or refund. Sample Letter for Disputing Credit or Debit Card Charges. Use this sample letter to help you write your dispute letter. [Date]