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IT Support Specialist Cover Letter Sample

Land your next job more easily & find inspiration for your new cover letter with our free, expertly drafted IT Support Specialist cover letter sample. Use this cover letter example free of charge or alter it with ease in our HR-approved cover letter maker.

Milan Šaržík — Certified Professional Résumé Writer

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IT Support Specialist Cover Letter Sample (Full Text Version)

Sam dahlgren.

Dear Sir/Madam,

I am writing to apply for the IT Support Specialist position at your company as advertised on the social networking website I believe that my background and qualifications make me an ideal fit for the position and that this job would be a great opportunity to widen my field expertise and knowledge of the industry.

Having more than 3 years of extensive experience in customer support, I am confident in not only resolving any problematic issues but also providing excellent service to end-users. In my previous jobs, I excelled at performing any software/hardware maintenance duties, configuring wireless access points, and creating regular backups. However, my number one priority has always been customer experience and satisfaction. For achieving exceptional results in this field, I have won the Customer Service Award, not once but twice.

In addition to professional experience, I also have a Computer Science degree from the Swiss Federal Institute of Technology in Zurich which just proves my life-long fascination over technologies and the IT industry. Moreover, three years ago, I became a Google IT Support Professional. These and other experiences helped me to develop proficient knowledge of multiple software programs and operating systems, for instance, Microsoft Office, Microsoft Windows/iOS/Linux, Freshdesk, LiveAgent, and Salesforce Essentials which are necessary for my job.

Last but not least, I believe that my achievements are great evidence of specific skills and abilities I have, which are needed to successfully execute the main job duties and responsibilities. I have never had a problem with communication with customers and have demonstrated important time management skills and excellent problem-solving abilities.

I truly appreciate your consideration and look forward to hearing from you.

Sam Dahlgren

Milan Šaržík — Certified Professional Résumé Writer

Milan Šaržík, CPRW

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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IT Support Specialist Cover Letter Example

The prime advantage of a cover letter is that it entices the prospective employer to review your resume. Therefore, a candidate must send a compelling cover letter along with his/her resume. Your IT Support Specialist Cover Letter should elaborate on your in-depth technical knowledge, the exceptional strength of troubleshooting and resolving IT issues, and be informed of current IT trends. We have a professionally designed IT Support Specialist Cover Letter to act as an insightful resource to you.

The role of an IT Support Specialist is required to oversee the company’s computer and networking systems’ functioning. He provides assistance in the development and implementation of new IT policies and procedures.

IT Support Specialist Cover Letter example

  • Cover Letters

What to Include in a IT Support Specialist Cover Letter?

Roles and responsibilities.

A number of significant responsibilities of an IT Support Specialist are outlined below:

  • Discuss over complex issues with the top officials.
  • Offer assistance to the company’s staff and end-users.
  • Guide and train new hires about the usage of the computer systems.
  • Troubleshoot issues promptly.
  • Oversee the networking systems and other peripheral devices.
  • Update the computer hardware and software.
  • Carry out other administrative duties.

Education & Skills

It support specialist skills :.

  • Remarkable communication skills in order to communicate with the end-users, coworkers, and senior officials.
  • Strong technical acuity to understand the root cause of the technical issues.
  • An amazing problem-solving approach to identify the software, hardware, networking, and operating system issues and devise ways to resolve them.
  • Outstanding organizing skills to various tasks such as troubleshooting the issues, developing user guides, etc.
  • Great time management skills to resolve the issues promptly and quickly.
  • The cooperative attitude in order to provide assistance to the IT staff in resolving complex issues.

IT Support Specialist Educational Requirements:

  • Bachelor’s degree in computer science, computer engineering, or similar stream.
  • Advanced level certification in a pertinent computer course is a plus.
  • Prior experience of 1-2 years is required.
  • Solid knowledge of computer software, hardware, and operating systems.
  • Familiar with effective IT practices.

IT Support Specialist Cover Letter Example (Text Version)

Dear Mr./Ms.,

Please accept this letter as my application for the role of IT Support Specialist available with your firm. As a service-oriented and highly competent IT Support professional, I have adequate experience and expertise to meet your job requirements. I provide comprehensive IT support on-site as well as off-site over the phone.

I have experience in training end-users with the installation and up-gradation of software, commonly occurring IT issues, and maintaining hardware. Please take a look at my current set of duties:

  • Offer technical support to system integration, software and hardware troubleshooting, remote access, and information technologies.
  • Provide assistance to the end-users by troubleshooting the issues promptly.
  • Install and configure new systems and update the existing ones.
  • Ensure that the employees of the company are able to efficiently and productively use the systems.
  • Develop technical manuals for the staff for reference.
  • Perform other tasks as guided by the manager.

Additionally, I am flexible in offering IT support over client calls in odd hours, impart training to newly hired IT support employees, and adhering to company standards to ensure 100% customer satisfaction. My extensive knowledge, exceptional customer service skills, and outstanding problem-solving have made me well prepared to excel in the role of your IT Support Specialist.

I truly thank you for considering my job qualifications for the vacancy. Please review my enclosed resume to get insight into my qualifications, current and previous role responsibilities, along the professional achievements I have earned during my work experience. Please grant me an opportunity to further explain my fitness for the role.

Best Regards, [Your Name]

Seeking an employer’s attention towards your resume through the cover letter requires you to thoroughly understand his job expectations and develop the content of your cover letter based on it.

Your resume can speak volumes of your unique skillset if you take assistance from our job-winning IT Support Specialist Resume Sample .


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Technical Support Representative Cover Letter Example (Free Guide)

Create an technical support representative cover letter that lands you the interview with our free examples and writing tips. use and customize our template and land an interview today..

Technical Support Representative Cover Letter Example

If you're looking to become a Technical Support Representative, writing an effective cover letter is an essential step in the job search process. Our Technical Support Representative Cover Letter Guide will provide you with the tips and advice you need to craft a winning cover letter. Learn how to highlight your skills and experience to stand out from the competition.

We will cover:

  • How to write a cover letter, no matter your industry or job title.
  • What to put on a cover letter to stand out.
  • The top skills employers from every industry want to see.
  • How to build a cover letter fast with our professional Cover Letter Builder .
  • What a cover letter template is, and why you should use it.

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Technical Support Representative Cover Letter Sample

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Dear Hiring Manager,

I am writing to apply for the position of Technical Support Representative at your company. I am confident that my technical skills and customer service experience make me an ideal candidate for this role.

I have five years of experience in IT and customer service. Most recently, I was a Technical Support Representative at a large software company. In this role, I provided technical support to customers via phone, email, and chat. I worked with customers to troubleshoot and resolve their issues while ensuring that they received the highest quality of customer service.

In addition to my experience, I have a deep understanding of the latest technologies. I have a bachelor's degree in Computer Science and am proficient in a wide range of software and hardware. I have a strong background in network troubleshooting, system administration, and customer service. I am also familiar with several programming languages and am comfortable working with different operating systems.

I am a highly motivated and dependable individual who is committed to providing exceptional customer service. I am comfortable working in a fast-paced environment and have a strong ability to prioritize tasks and work on multiple projects at once. I have excellent communication skills, both verbal and written, and I am confident that I can effectively communicate with customers and colleagues.

I believe I am an ideal candidate for the position of Technical Support Representative. I have the knowledge and experience to provide exceptional technical support to customers. I am confident I can exceed your expectations and make a positive impact on your team.

Thank you for your time and consideration. I look forward to discussing this opportunity with you further.

Sincerely, [Your Name]

Why Do you Need a Technical Support Representative Cover Letter?

A Technical Support Representative cover letter is a key component in the job search process for any IT professional. A well-crafted cover letter can help you stand out from the competition and increase your chances of getting an interview. Here are some reasons why you need a Technical Support Representative cover letter:

  • It conveys your interest in the position and outlines your relevant experience and qualifications.
  • It allows you to show off your communication skills and demonstrate your understanding of the role.
  • It allows you to highlight your technical skills and knowledge, such as IT certifications and software proficiency.
  • It gives you a chance to demonstrate why you are the best candidate for the job.
  • It provides a professional introduction to the hiring manager, allowing you to make a positive first impression.

A Few Important Rules To Keep In Mind

  • Keep the cover letter brief and to the point. You want to show that you have the qualifications to be a Technical Support Representative, without writing an essay.
  • Address the cover letter to the name of the hiring manager, or the person responsible for hiring for the position. This shows that you have done your research and you are taking the time to tailor your cover letter to the company.
  • In the opening paragraph, state the position that you are applying for and how you heard about it, such as through a job search website or through a contact.
  • In the body of the cover letter, focus on your qualifications and experience that are relevant to the Technical Support Representative position. Make sure to include specific examples of your successes in prior roles.
  • In the closing paragraph, thank the reader for their time and provide your contact information. Let the reader know that you are available for an interview at their convenience.
  • Proofread your cover letter carefully. Check for any spelling or grammar errors, and make sure that the information you provide is accurate.

What's The Best Structure For Technical Support Representative Cover Letters?

After creating an impressive Technical Support Representative resume , the next step is crafting a compelling cover letter to accompany your job applications. It's essential to remember that your cover letter should maintain a formal tone and follow a recommended structure. But what exactly does this structure entail, and what key elements should be included in a Technical Support Representative cover letter? Let's explore the guidelines and components that will make your cover letter stand out.

Key Components For Technical Support Representative Cover Letters:

  • Your contact information, including the date of writing
  • The recipient's details, such as the company's name and the name of the addressee
  • A professional greeting or salutation, like "Dear Mr. Levi,"
  • An attention-grabbing opening statement to captivate the reader's interest
  • A concise paragraph explaining why you are an excellent fit for the role
  • Another paragraph highlighting why the position aligns with your career goals and aspirations
  • A closing statement that reinforces your enthusiasm and suitability for the role
  • A complimentary closing, such as "Regards" or "Sincerely," followed by your name
  • An optional postscript (P.S.) to add a brief, impactful note or mention any additional relevant information.

Cover Letter Header

A header in a cover letter should typically include the following information:

  • Your Full Name: Begin with your first and last name, written in a clear and legible format.
  • Contact Information: Include your phone number, email address, and optionally, your mailing address. Providing multiple methods of contact ensures that the hiring manager can reach you easily.
  • Date: Add the date on which you are writing the cover letter. This helps establish the timeline of your application.

It's important to place the header at the top of the cover letter, aligning it to the left or center of the page. This ensures that the reader can quickly identify your contact details and know when the cover letter was written.

Cover Letter Greeting / Salutation

A greeting in a cover letter should contain the following elements:

  • Personalized Salutation: Address the hiring manager or the specific recipient of the cover letter by their name. If the name is not mentioned in the job posting or you are unsure about the recipient's name, it's acceptable to use a general salutation such as "Dear Hiring Manager" or "Dear [Company Name] Recruiting Team."
  • Professional Tone: Maintain a formal and respectful tone throughout the greeting. Avoid using overly casual language or informal expressions.
  • Correct Spelling and Title: Double-check the spelling of the recipient's name and ensure that you use the appropriate title (e.g., Mr., Ms., Dr., or Professor) if applicable. This shows attention to detail and professionalism.

For example, a suitable greeting could be "Dear Ms. Johnson," or "Dear Hiring Manager," depending on the information available. It's important to tailor the greeting to the specific recipient to create a personalized and professional tone for your cover letter.

Cover Letter Introduction

An introduction for a cover letter should capture the reader's attention and provide a brief overview of your background and interest in the position. Here's how an effective introduction should look:

  • Opening Statement: Start with a strong opening sentence that immediately grabs the reader's attention. Consider mentioning your enthusiasm for the job opportunity or any specific aspect of the company or organization that sparked your interest.
  • Brief Introduction: Provide a concise introduction of yourself and mention the specific position you are applying for. Include any relevant background information, such as your current role, educational background, or notable achievements that are directly related to the position.
  • Connection to the Company: Demonstrate your knowledge of the company or organization and establish a connection between your skills and experiences with their mission, values, or industry. Showcasing your understanding and alignment with their goals helps to emphasize your fit for the role.
  • Engaging Hook: Consider including a compelling sentence or two that highlights your unique selling points or key qualifications that make you stand out from other candidates. This can be a specific accomplishment, a relevant skill, or an experience that demonstrates your value as a potential employee.
  • Transition to the Body: Conclude the introduction by smoothly transitioning to the main body of the cover letter, where you will provide more detailed information about your qualifications, experiences, and how they align with the requirements of the position.

By following these guidelines, your cover letter introduction will make a strong first impression and set the stage for the rest of your application.

Cover Letter Body

As a Technical Support Representative, I am an experienced, knowledgeable, and highly motivated individual capable of providing excellent customer service and technical support. My experience includes troubleshooting hardware and software issues, managing customer service inquiries, and resolving technical issues in a timely and efficient manner.

I am confident that my expertise in technical support and customer service can be a great asset to your business. I am an effective communicator, and I have the ability to build strong, lasting relationships with clients. I am also committed to providing the highest quality of service possible.

I have a strong understanding of the latest technologies and I have experience in training and managing customer service teams. My technical problem-solving skills, combined with my excellent communication and customer service skills, make me an ideal candidate for the Technical Support Representative position.

I am confident that I can make a positive contribution to your business. I have a strong work ethic and I am committed to providing the best possible service to your customers. I am also dedicated to learning and developing my skills to ensure that I remain up to date with the latest technology.

I believe that I am an ideal candidate for the Technical Support Representative position. I am confident that my experience and expertise will be an asset to your company. Please find my resume attached. I look forward to hearing from you soon.

  • Excellent customer service and communication skills
  • Strong problem-solving and technical skills
  • Ability to multitask and prioritize
  • Knowledgeable in the latest technologies
  • Experience in training and managing customer service teams
  • Strong work ethic and commitment to excellence

Thank you for your time and consideration. I look forward to speaking with you further about this opportunity.

Complimentary Close

The conclusion and signature of a cover letter provide a final opportunity to leave a positive impression and invite further action. Here's how the conclusion and signature of a cover letter should look:

  • Summary of Interest: In the conclusion paragraph, summarize your interest in the position and reiterate your enthusiasm for the opportunity to contribute to the organization or school. Emphasize the value you can bring to the role and briefly mention your key qualifications or unique selling points.
  • Appreciation and Gratitude: Express appreciation for the reader's time and consideration in reviewing your application. Thank them for the opportunity to be considered for the position and acknowledge any additional materials or documents you have included, such as references or a portfolio.
  • Call to Action: Conclude the cover letter with a clear call to action. Indicate your availability for an interview or express your interest in discussing the opportunity further. Encourage the reader to contact you to schedule a meeting or provide any additional information they may require.
  • Complimentary Closing: Choose a professional and appropriate complimentary closing to end your cover letter, such as "Sincerely," "Best Regards," or "Thank you." Ensure the closing reflects the overall tone and formality of the letter.
  • Signature: Below the complimentary closing, leave space for your handwritten signature. Sign your name in ink using a legible and professional style. If you are submitting a digital or typed cover letter, you can simply type your full name.
  • Typed Name: Beneath your signature, type your full name in a clear and readable font. This allows for easy identification and ensures clarity in case the handwritten signature is not clear.

Common Mistakes to Avoid When Writing a Technical Support Representative Cover Letter

When crafting a cover letter, it's essential to present yourself in the best possible light to potential employers. However, there are common mistakes that can hinder your chances of making a strong impression. By being aware of these pitfalls and avoiding them, you can ensure that your cover letter effectively highlights your qualifications and stands out from the competition. In this article, we will explore some of the most common mistakes to avoid when writing a cover letter, providing you with valuable insights and practical tips to help you create a compelling and impactful introduction that captures the attention of hiring managers. Whether you're a seasoned professional or just starting your career journey, understanding these mistakes will greatly enhance your chances of success in the job application process. So, let's dive in and discover how to steer clear of these common missteps and create a standout cover letter that gets you noticed by potential employers.

  • Failing to explain why your experience and skills make you the right fit for the position.
  • Using unprofessional language or slang.
  • Not customizing the letter to the position for which you are applying.
  • Including irrelevant information.
  • Making spelling and grammar mistakes.
  • Writing a generic cover letter that can be sent to any company.
  • Providing too much or too little detail.
  • Focusing the letter on what you want rather than what you can offer.
  • Exaggerating or lying about your qualifications.
  • Failing to proofread the letter for errors.

Key Takeaways For a Technical Support Representative Cover Letter

  • Highlight any relevant technical experience you have.
  • Explain any specific qualifications or certifications that make you an ideal candidate.
  • Mention any customer service or other soft skills you possess.
  • Show that you understand the role of a Technical Support Representative.
  • Demonstrate your knowledge of the company and its products and services.
  • Express your enthusiasm for the position and a desire to help customers.
  • Provide examples of success you’ve had in similar roles.

Experienced Technical Support Cover Letter Example + Tips

4.5/5 stars with 502 reviews

A well-written cover letter should serve two distinct purposes. First of all, it should provide the reader with a succinct summary of your professional skills and qualifications. Secondly, it should convince the reader to consider you for the job. If your letter does not do these two things, the hiring manager may not continue to your resume. If you are ready to learn how to write a cover letter that helps you stand out and get the job you want, take a few tips from our free technical support cover letter sample.

Dear Mr. Young,

I recently viewed your job posting for a technical support position, and I must say that I would love to be considered for this role. With my strong knowledge of electronic devices and stellar customer service skills, I would make an excellent addition to your team. I have acquired over four years of industry experience, and I have worked in a diverse range of settings.

In my first role, I worked as a customer service representative for a health insurance company. My job was to offer excellent service over the phone and provide assistance to members. On two different occasions, I was recognized for my accuracy and professional demeanor.

In my current role, I work as a technical support representative for a computer company. I help customers solve their technical problems on a regular basis. After two years, I was promoted to supervisor of the department. I now oversee a team of 15 to 20 representatives in a call center environment.

If you are ready to hire a motivated and knowledgeable technical support professional, I am ready to work. I enjoy helping customers solve their problems, and I can ensure that your company is represented in a positive manner. Thank you for your time.

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What to include in a technical support cover letter.

When you look at the free technical support cover letter sample above, you will see that it exhibits certain qualities. It contains a strong introduction and closing that clearly expresses the jobseeker’s interest in the position. The sample is also roughly half a page long, which is the desired length. Please avoid repeating information from your resume or using trite expressions.

Industry Specific Skills to Include

The free technical support cover letter sample above contains numerous industry-specific details. If you want an effective technical support letter, try including the following skills.

● Personable: You will be speaking directly to customers, and you will need to be friendly and professional at all times. ● Accurate: Most workers in a support position will have to collect information from customers. Accuracy is imperative if you want to avoid mistakes and keep your job. ● Good Listener: Most companies offer tech support over the phone, and if you are on call duty, you will need to listen closely to customer complaints and concerns. ● Knowledge of Technology: If you will be providing support for electronic devices, you should be clear that you are familiar with their operation.

Related Skills

  • Technical support expertise
  • Technical support knowledge
  • On-Site Technical Support
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  • Recovery operation support
  • In-field technical support
  • Desktop Technical Support
  • Previous technical support experience
  • Technical application support
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IT Support Specialist Cover Letter Example

Cover Letter Examples

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You should start your IT Support Specialist cover letter by addressing the hiring manager directly, if possible. Then, introduce yourself and clearly state the position you're applying for. You can also mention where you found the job posting. In the first paragraph, highlight your most relevant skills and experiences that make you a strong candidate for the role. For example, you could say, "As a certified IT Support Specialist with over five years of experience in providing high-level tech support, I am confident in my ability to significantly contribute to your team." This not only shows your qualifications but also your enthusiasm for the role.

The best way for IT Support Specialists to end a cover letter is by summarizing their qualifications, expressing enthusiasm for the opportunity, and inviting further discussion. They should reiterate their key skills, such as problem-solving, technical expertise, and customer service, that make them a strong fit for the role. They can also express their excitement about the potential to contribute to the company's IT needs. The closing should be professional and courteous, with phrases like "Thank you for considering my application" or "I look forward to the possibility of discussing this opportunity further." Finally, they should sign off with a formal closing like "Sincerely" or "Best regards," followed by their name.

In a cover letter, IT Support Specialists should include the following: 1. Contact Information: This includes your name, address, phone number, and email address. 2. Salutation: Address the hiring manager directly if possible. If you don't know their name, use a professional greeting such as "Dear Hiring Manager." 3. Introduction: Briefly introduce yourself and mention the position you're applying for. 4. Relevant Skills and Experience: Highlight your most relevant skills and experiences that match the job description. As an IT Support Specialist, this could include your technical skills, problem-solving abilities, and experience with specific software or hardware. 5. Achievements: Mention any significant achievements in your previous roles, such as reducing downtime, improving system performance, or implementing a new IT solution. 6. Knowledge about the Company: Show that you've done your research about the company and explain why you're interested in working there. This could include mentioning the company's mission, culture, or recent projects that you find interesting. 7. Closing: In your closing paragraph, express your enthusiasm for the role and your interest in an interview. Also, thank the hiring manager for considering your application. 8. Professional Closing: End the letter with a professional closing such as "Sincerely" or "Best regards," followed by your name and signature. Remember, the cover letter should not just repeat your resume. Instead, it should complement it by delving deeper into the experiences and skills you have that make you an ideal candidate for the job.

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it support specialist cover letter

Professional It Support Cover Letter Example for 2023

Read for inspiration or use it as a base to improve your own It Support cover letter. Just replace personal information, company application data and achievements with your own.

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How to write the perfect it support cover letter

So are cover letters necessary for It Support jobs?

Well, the cover letter is your chance to tell a personal story to the hiring manager. It can help you prove you’re a real professional who knows what they bring to the table.

It’s also your opportunity to get into more detail about your personal qualities and success stories. But most importantly – it’s the first place to show your motivation.

So yes, having a cover letter is essential.

But what should yours look like? Let’s see…

it support coverletter.png

First off, you need to remember that a cover letter should build upon the information in your resume, rather than just repeat it.

Second, make sure that the tone of voice you use matches the company culture.

And last but not least, try to convey your enthusiasm for the position and the field. This will give your text a personal touch.

But how can you make your cover letter grab every hiring manager's attention? Let’s see…

Choose the right salutation and show your eagerness for the job

Addressing your cover letter to a specific person works in your favor for two reasons: it shows your attention to detail, and it proves that you’ve taken the time to research who the person might be.

However, sometimes this might be much more difficult than expected. On such occasions, we advise you to focus on salutations that go beyond the impersonal “To Whom It May Concern”.

Here’s a brief list of suitable phrases:

  • Dear [company name] Recruiter,
  • Dear Mr./Ms. Smith,
  • Dear Hiring Manager,
  • To the [team you're applying for] Team

The introduction of your It Support cover letter is without a doubt crucial for the first impression you’ll make as an applicant. But is there a way to make sure your opening line is good enough?

Yes, there is. You can start by sharing your enthusiasm for the job or the field (or why not both!). You could also share your reasons to find the company exciting.

Try to be original. Don’t go for phrases like “I want to apply for the position that I saw advertised on platform X”. They're outdated and sound like you’ve got nothing better to say

Link your hard and soft skills to your achievements

So you’ve listed all your hard skills on your resume, now what?

It’s time to think about the soft ones. But remember, it’s essential to not just list your soft skills but to link them to the actual ways they can help you do well in the future.

And what about hard skills, have we completely crossed them out? No, not at all. You still need to mention some of these if you want to pass applicant tracking systems that screen texts for certain keywords. Check the requirements section of the job advert for a complete list of phrases you need to include.

Show that you did your research before applying

Every recruiter wants to know whether you’ve decided to apply because you’re familiar with the company or because their job advert was the first thing you saw this morning.

So – show that you’ve researched the company and are aware of its strengths, weaknesses, and potential problems.

In addition, you can also share how your It Support skills can add value to the team.

Choose the right ending

Ending your cover letter in an actionable way is one of the things that increase your chances of getting a callback.

The conclusion is also your opportunity to thank the recruiter for their time and consideration, so don’t skip that.

Just make sure to go for an ending that matches the company culture and language. If you prefer to be on the safe side, choose traditional closing lines such as “Looking forward to your reply”.

It Support cover letter

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Daniel Pietersen

Senior customer support engineer.

" Enhancv gave me a sense of relief and a feeling of confidence when passing it along to a potential employer. "

Daniel Pietersen on using Enhancv

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Pair your cover letter with a matching resume for guaranteed success

If you want to make sure that the hiring manager will remember you, pair your cover letter with a matching resume.

Check out our It Support resume examples and job-winning templates for some additional inspiration.

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